Manuel d'utilisation / d'entretien du produit 247.28905 du fabricant Craftsman
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perator's I:RnF rSMRN ° LAWN TRACTOR 20 Horsepower Hydrostatic Transmission 42" Deck Model No. 247.28905 • Espanol, P. 59 This product has a low emission engine which operates differently from previously built engines. Before you start the engine, read and understand this Operator's Manual.
Off-Season Storage ........................................................ 27 Trou bleshooting .............................................................. 28 Labels ............................................................................. 29 Parts List .
This symbol pointsout important safetyinstructions which, if not followed, could endangerthe personal safetyand/or propertyof yourself and others. Read and followall instructions in this manual before attempting to operate this machine. Failure to comply with these instructions may resultin personal injury.
• Slow down before turning.Operate the machinesmoothly. Avoid erraticoperation and excessive speed. Disengage blade(s),set parking brake,stopengine and wait until the blade(s) come to a complete stop before removing grass catcher, emptying grass, unclogging chute, removing any grass or debris,or makingany adjustments.
CHILDREN Tragic accidentscan occur if the operator is not alert to the presence of children.Children are often attractedto the machine and the mowing activity. They do not understand the dangers.Never assume that children will remain where you last sawthem.
General Service • Never run an engine indoors or in a poorly ventilated area. Engine exhaust contains carbon monoxide, an odorless, and deadly gas. • Before cleaning, repairing, or inspecting, make certain the blade(s) and all moving parts have stopped.
SAFETY SYMBOLS This pagedepicts and describes safety symbols that may appearon this product. Read,understand, and follow all instructions on the machine before attempting to assemble and operate.
0o Sight and hold this i level with a vertical tree... | I | | I | | | or a corner of a building... 15 ° Use this page as a guide to determine slopes where you may not operate safely. Do not operate your lawn moweron such slopes. Do not mow on inclines with a slope in excessof 15degrees (a rise of approximately 2-1/2 feet every 10feet).
ROTATING BLADES CAUSE SERIOUS INJURY OR DEATH DO NOT MOW WHEN CHILDREN OR OTHERS ARE AROUND NEVER CARRY CHILDREN EVEN WITH BLADE(S) OFF. LOOK DOWN AND BEHIND BEFORE AND WHILE BACKING.
IMPORTANT: Yourtractor is shipped with motoroil in the engine. However, you MUST check the oil level before operating. Referto the Service& Maintenance section for instructions on checking the oil level.
f Figure 3 3. Place the steering wheel cap over the center of the steering wheel and push downward until it "clicks" into place. Attaching The Seat NOTE: If your seatwas shipped mounted backwards on the seat pivot bracket,pullout the tab found on the seat stopand hold it open while sliding the seat off the seatpivot bracket.
B f----It c A J D E H G F Figure 6 NOTE: Any reference in this manual to the RIGHTor LEFT side of the tractor is observedfromoperator's seat positionfacingforward towards the front of tractor. Meets ANSI Safety Standards Craftsman Tractors conform to the safetystandardof the American NationalStandards Institute (ANSI).
PARKING BRAKE To set the parking brake, fully depressthe brake pedal. Movethe parking brake lever into the ON position. Releasethe brake pedal to allow the parking brake to engage. To release the parking brake, depressthe brake pedaland movethe parking brake lever out of the ON positionand into the OFFposition.
GAS AND OIL FILL-UP 0il IMPORTANT: Yourtractor is shipped with motoroil in the engine. However, you MUST check the oil level before operating. Be careful not to overfill. For instructions on how to check the engineoil, refer to Checking The EngineOil in the Serviceand Maintenance section of this manual.
REVERSE CAUTION MODE Use extreme cautionwhile operating the tractor in the REVERSE CAUTION MODE. Always look down and behindbefore and while backing. Do not operate the tractor when children or othersare around. Stop the tractor immediately if someone entersthe area.
STARTING THE ENGINE Do not operate the tractor if the interlock system is malfunctioning. This system wasdesigned for your safetyand protection. NOTE: Referto the Gasoline and Oil fill-up instructions earlier in this section. 1. Insert the tractor key into the ignition switch.
• Avoid stopping when driving up a slope. If it is necessary to stop while driving up a slope,start up smoothly and carefully to reduce the possibility of flipping the tractor over backward. ENGAGING THE BLADES Engaging the PTO (Blade Engage) transfers power to the cutting deck or other (separately available) attachments.
MAINTENANCE SCHEDULE Before performing any typeof maintenance/service, disengage all controls and stop the engine. Waituntil all moving partshave come to a complete stop. Disconnect sparkplug wire andground it against the engine to prevent unintended starting.
ENGINE MAINTENANCE Checking the Engine Oil Only use high qualitydetergent oil rated with API service classification SF,SG, SH, or S J, Selectthe oil's SAEviscositygradeaccordingto the expected operating temperature. Followthe chart below. Although multi-viscosity oils (5W20,10W30, etc.
Fuel Filter Air Cleaner Gasoline and its vaporsare extremely flammable and explosive. Fire or explosion can causesevereburns or death. • Keepgasoline awayfrom sparks,open flames,pilot lights, heat, and other ignition sources. • Check fuel lines, tank, cap, and fittingsfrequently for cracks or leaks.
Spark Plug 1. Clean areaaroundthe spark plug base.Do not sandblast spark plug, Spark plug should be cleaned by scrapingor wire brushing and washing with a commercial solvent Remove and inspect the spark plug. Check gap to makesure it is set at .030".
CLEANING THE ENGINE AND DECK Any fuel or oil spilled on the machineshould be wiped off promptly. Do NOTallow debris to accumulate aroundthe cooling fins of the engine or on any other part of the machine. IMPORTANT: The use of a pressure washer to clean your tractor is NOT recommended.
He× Cap Screw '_. ._ Figure 18 Seat Adjustment Referto the Assembly section of this manual for seat adjustment instructions. Parking Brake Adjustment Neverattemptto adjustthe brakeswhile the engine is running. Always disengage PTO,moveshift lever into neutral position, stop engineand removekeyto preventunintended starting.
8, Remove the bow-tie cotter pin securing the deck stabilizer rod to the deck. Slidethe deck lift rodfrom the mounting bracket on the deck as seen in Fig.21. ............. /1;_,_ ......................... / .............................. _,., j2 Figure 21 .
If your tractor has not been put into use for an extendedperiodof time, charge the battery as follows: 1. Set your battery charger to deliver a max of 10amperes. If your battery charger is automatic, charge the battery until the charger indicates that charging is complete.
iMPORTANT: The V-belt found on your tractor is specially designed to engageand disengage safely. A substitute (non-OEM) V-belt can be dangerous by not disengaging completely. For a properworking machine, use identical equipment beltsas listed in the parts pages of this Operator's Manual.
Neverstorelawn tractor with fuel in tank indoors or in poorly ventilated areas where fuel fumes may reach an open flame, spark, or pilot light as on a furnace, water heater, clothes dryer,or gas appliance. PREPARING THE ENGINE IMPORTANT: Fuel left in the fuel tank duringwarm weather deterio- ratesand will causeseriousstarting problems.
Engine fails to start Engine runs erratically 1. PTO/Blade Engagelever engaged. 2. Parking brake not engaged. 3. Spark plugwire(s) disconnected. 4. Throttle controllever not in correct starting position. 5. Chokenot activated 6. Fuel tank empty, or stale fuel.
777X44366 777X44365 LEFT RIGHT REF: 751 B278857 (Supplied By Manufacturer) Place On Engine If BJ label Has important Em- misions Infor .......... marion Place Label Here 777D14479 On Back Of Seat 7771.
Craftsman IViodel 247.28905 11 / 44 43 ® @ / 41 39 3O.
Craftsman IViodel 247.28905 Ref, [ No, 1 925-1649 2 683-04619-4043 3 710-04484 4 710-0599 5 712-0292 6 710-0751 7 710-05108 8 712-04064 9 731-07668 10 731-07458 II 731-07459 12 731-07460 13 731-07670 .
Craftsman IViodel 247.28905 36 22 21 14 12 39 28 3O 45 38 11 % 2 32.
Craftsman Model 247.28905 Ref. I No. 1 683-04155A-0637 2 712-04065 3 714-04040 4 716-0106A 5 720-0311 6 732-04225 7 738-04130 8 941-0225 9 747-05296 10 747-04393 11 783-04494C-0637 783-04711C-0637 12 .
25 23 35 29 33 34.
Craftsman Model 247.28905 Ref, I No, 1 617-04024 2 710-0376 3 710-0643 4 710-1309 5 710-3180 6 912-0240 7 912-0214 8 712-04063 9 931-0484A 10 923-0448A II 736-0242 12 934-0255 13 738-04141 14 738-0919A 15 941-04124 16 941-04454 17 747-04298 18 948-0389 19 748-04065-0637 20 748-04068 21 750-04418 22 783-04644 Part No.
Craftsman Model 247.28905 2o 12 6, 22 2S 28.. 31 30 17 32 15 oi 29 / 3G.
Craftsman Model 247.28905 Ref, [ No, 1 710-1268 2 712-04063 3 712-04064 4 720-0309A 5 726-0201 6 731-04074 7 732-0499 8 732-1184 9 736-0204 10 736-0242 II 736-3019 12 938-0137A 13 938-0296 14 738-0966.
Craftsman IViodel 247.28905 9 f 4 7 4 14 10 1 38.
Craftsman Model 247.28905 I Ref, I Part No. 1 683-04549-0637 2 710-0227 3 710-04683 4 710-0642 5 710-1314A 6 712-0271 7 BS-692236 8 725-0157 9 726-0205 l0 728-04000 II 731-05628 12 751-0564B 13 751-I0349 14 751-I0353 15 751-I0448B Description Muffler Shield Assembly Screw, AB #8-18 0.
Craftsman Model 247.28905 11 49 29 31 _37.
Craftsman Model 247.28905 Ref, [ No, 1 918-04925 2 647-04200 3 647-04202-0637 4 710-0227 5 710-0347 6 710-04484 7 710-0514 8 710-0604A 9 710-0809 10 710-I026 II 710-1266 12 710-1335 13 710-3008 14 710.
Craftsman IViodel 247.28905 58 57 [] 50 41 38 34 42.
Craftsman Model 247.28905 Ref, [ No, 1 918-04822A 2 683-0254B-0637 3 936-0344 4 983-04511 5 983-04525 6 983-04572-0637 7 710-04484 8 710-0514 9 710-0528 10 710-0599 11 710-0778 12 710-0809 13 710-3144.
Craftsman Engine IViodel 331777=1372=B2 For IViodel 247.28905 46 S.ORT BLOCK ] I 1056 OPERATOR'S MANUAL I [ 1329 REPLAOEMENT ENGINEI 1330 REPAIR MANUAL _.._ 85o 584 ......... __._ _ 1264 684 _-_ _" 1263 _ j" 26 306 307 _L_ i _'_: ,,_&,.
Craftsman Engine IViodel 331777=1372=B2 For IViodel 247.28905 3_ 20 584 _ 51 842 C;_ 358 ENGINE GASKET SET 524 868 @ 943 o 1022 1095 VALVE GASKET SET 51 1022 868f_ 13_ 85O 883 238 Q 1022 617 ¸1023111111 1022 , 1026 .
Craftsman Engine IViodel 331777-1372-B2 For IViodel 247.28905 51 127c_ 105 33 104 87 601 51 121 CARBURETOR OVERHAUL KiT 104 105 _ 617 _' 987 (o) 1266 _ 46.
Craftsman Engine Model 331777=1372=B2 For Model 247.28905 1036 EMiSSiONS LABEL 1265 1040 _<: ....... _d::_ 1139 d?_ 601 _.._ 305 305A ..... ;7> 305B _,;'_ 968 445 967 324 ....... -% 415 ....... ,. _ ) 1070 1005 ¢-:4 37 __ 1 o44 _-_ "-/)Z_:-_%,_ lO51 _,.
Craftsman Engine Model 331777-1372-B2 For Model 247.28905 783 513 801 544 310 803 G> 729 1119 334 851 209 / / / / 265 267 48.
Craftsman Engine Model 331777-1372=B2 For Model 247.28905 Ref, ] No, 1 794128 2 399265 3 391086si 4 795993 5 796005 7 7941141" II 794683 12 6971101 13 793988 15 690946 16 797579 20 7953871 22 692.
Craftsman Engine Model 331777-1372-B2 For Niodel 247.28905 Ref, Part No. Description Ref, I No. No. I 305B 795891 306 794953 307 691003 309 693551 310 690323 311 497608 324 796309 333 795315 334 69106.
Craftsman Engine Model 331777-1372-B2 For Model 247.28905 Ref, Part No. No, 1017 796981 1022 272475st _ 1023 797421 1024 794644 1026 692003 692011 1027 492932s 1029 691751 1034 690822 1036 1040 698368.
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Look For Relevant Emissions Durability Period and Air index information On Your Engine Emissions Label Engines that are certified to meet the California Air Resources Board (CARB) Tier 2 Emission Standards must display information regarding the Emissions Durability Period and the Air Index.
(Thispage applicable in the U.S.A. and Canada only.) Sears Brands Management Corporation (Sears), the California Air Resources Board (CARD) and the United States Environmental Protection Agency (U.
FEDERAL and/or CALIFORNIA EMISSION CONTROL WARRANTY STATEMENT YOUR WARRANTY RIGHTS AND OBLIGATIONS MTD Consumer Group Inc,the United States Environmental Protection Agency (EPA), and, for those produc.
WARRANTED PARTS: The repair or replacement of any warranted part otherwiseeligiblefor warrantycoverage may be excludedfrom such warranty coverage if MTD ConsumerGroup Inc demonstrates that the outdoor.
Congratulations on making a smart purchase. Yournew Craftsman@ productis designed and manufactured for yearsof dependable opera- tion. But like all products, it may requirerepairfrom time to time. That's when having a Repair Protection Agreement can save you moneyand aggravation.
Operaci6n segura Practicas .......... Paginas 60 Fuera de temporada de almacenamiento .. Page 85 Etiquetas De Seguridad ................ Page 66 Solucion de problemas ................ Page 86 Asamblea ........................... Page 67 Lista de piezas .
La presencia de este sirnbolo indica que se trata de instrucciones irnportantes de seguridad que se deben respetar para evitar poneren peligrosu seguridad personal y/o material y la de otras personas. Lea y siga todas las instrucciones de este manual antes de poneren funcionarniento esta rn_.
• Nunca deje la rn_.quina en funcionarniento sin vigilancia. Apague siernpre las cuchillas, coloque el freno de rnano, detenga el motory retire la Ilave antesde bajarse del vehiculo. • Tenga surno cuidado al cargar o descargar la rn_.quina en un rernolque o carni6n.
• Para evitar accidentes al operar en rnarcha atr_.s, siernpre desengan- che las cuchillas antes de colocar rnarcha atr_.s. Si est,.instalado, el "Modo Precauci6n Marcha Atr_.s" (hojas de operar la rn_.quina, rnientras que los paseos a la inversa) no debeutilizarse cuando hay ni_os u otraspersonas presentes.
• Revise los pernos de rnontaje de la(s) cuchilla(s) y del motor a intervalos frecuentes para verificar que est_n bienapretados. Adern_.s, inspeccione visualrnente la(s) cuchilla(s) en buscade da_os (por ejernplo, desgaste excesivo, abolladuras, rajaduras, etc.
S[IVIBOLOS DE SEGURIDAD Esta p&gina representa y describela seguridad los simbolos que puedenparecer en este producto. Lea, comprenda, y siga todas instrucciones en la m_quina antesprocurar para reuniry operar.
Z uJ o [a esqu[na de un edifido... 15 ° 1.0 Use esta pagina como guia para determinar en qu_ pendientes no puede operar el tractor de manera segura. No opere la cortadorade cespeden dichaspendientes. No corte en inclinaciones mayores de 15grados (elevaci6n aproximada de 2 1/2 pies por cada 10 pies).
ROTATING BLADES CAUSE SERIOUS INJURY OR DEATH DO NOT MOW WHEN CHILDREN OR OTHERS ARE AROUND NEVER CARRY CHILDREN EVEN WITH BLADE(S) OFF. LOOK DOWN AND BEHIND BEFORE AND WHILE BACKING.
IMPORTANTE: Su tractor se entrega con aceite de motoren el motor. Sin embargo, debe cornprobar el nivel de aceiteantes de operar. Consulte la secci6n de ServMoy Mantenirniento para obtener instrucciones sobre la cornprobaci6n del nivel de aceite.
2. Coloque la arandela (con la parte ahuecada hacia abajo) sobre el volante y segura con el tornillo hexagonal. Wase la figura.3. f -, Figura 3 3. Coloque la tapa del volantesobre el centrodel volantey empuje hacia abajo hastaque "clics" en su lugar.
f' II B A C J D H E G F Figure 6 A Palanca del freno de estacionamiento B Amperimetro C Acelerador y palanca de control de Choke D IgnitionSwitch Module E Levantela palanca de la cubierta F Tomad.
FRENO DE ESTACIONAMIENTO Paraajustarel freno de estacionarniento, sueltetotalrnente el pedalde freno. Mover la palanca del freno de estacionarniento en la posici6n ON.
equipadas con un r_.pido ajuste delasiento, deslice la palanca de ajuste delasiento a la izquierda y la posici6n del asiento a la posici6n deseada. Una vezque se encuentre una posici6n c6rnoda, suelte la palanca de ajuste delasiento parabloquear el asiento en su lugar.
ii. iiir Figura 7 rnente, no opere el tractor, contacte inrnediatarnente con su Sears Parts & Repair ServiceCenter. • El sisterna de bloqueo de seguridad irnpide el arranque del vehiculoa rnenos que el freno de estacionarniento y se dedica a la torna de fuerza (Blade Engage) palanca est,.
SETTING THE CUTTING HEIGHT . Seleccione la posici6n de altura de la plataforrna de corte rnediante la colocaci6n de la palanca de levantar la cubierta en cualquiera de los seisdiferentes rnuescas altura de corte en el lado derecho de la defensa.
NO intente cambiar ladirecci6n de la marcha cuando eltractor est_ en movimiento. Siempre Ileve el tractor a una parada completa antes de mover la palanca de control de velocidad hacia adelante a atr_.s o viceversa. El no hacerlo podria resultar en serios daSos a la transmisi6n de su tractor.
• Mantenga las cuchillas afiladasy sustituirlas cuchillas en caso de desgaste.Consulte Hojasde corte en el servicio y la secci6n Mantenimiento de este manual de instrucciones de afilar la hoja adecuada. MOVER EL TRACTOR MANUAL La transmisi6n de su tractor estAequipado con una vAIvula de alivio hidrost_.
LISTA DE iVlANTENIIVllENTO Antesde realizar cualquier tipo del rnantenirniento/servicio, suelte todoslos rnandos y pareel motor. Espere hasta que todaslas partes de rnovirniento hayan venido a una parada cornpleta. Desconecte el alarnbre de bujiay b_.
MANTENIMIENTO DEL MOTOR Comprobar el aceite del motor $61o el uso de aceite de alta detergente se evalu6 la calidad con la clasificaci6n de servicio API SF,SG, SH, o SJ. Seleccione el aceitede gradode viscosidad SAEde acuerdo con de la ternperatura de funcionarniento.
Fuel Filter • Mantenga la gasolina lejos de chispas,llamas, lucespiloto,el calor,y otras fuentes de ignici6n. • Cornpruebe las lineas de combustible, el tanque,la tapa y los accesorios con frecuencia para detectar rajaduras o escapes. Reernplazar si es necesario.
Bujia 1. Lirnpieel _rea alrededor de la base de la bujia. No chorro de arenade la bujfa.La bujfa debe lirnpiarse pot raspado o cepillo de alarnbre y el lavado con un disolvente cornercial de Retirare inspeccionar la bujfa.Brecha Aseg0rese de que se ha fijado en .
LIMPIEZA DE LAS MAQUINAS Y LA CUBI- ERTA Cualquier combustible o aceitederrarnado en la rn_.quina debe ser borrado de inrnediato. NO perrnita que los desechos que se acurnulan alrededor de las aletas de refrigeraci6n del motoro en cualquier otra parte de la rn_.
f .......... J Figura 18 la cubierta de colgar.Wase la figura. 18. 4. Balance de la cubiertacon una Ilavepara encender el equipode ajuste(que se encuentra inrnediatarnente detr_sdel tornillo hexagonal s61o aflojar) hacia la derecha / arribao hacia la izquierda o hacia abajo.
NEUiVlATICOS apoyo de cubierta, y refirar con cuidado el apoyo de la cubierta de los brazosde elevad6n de la cubierta, 6, Repitalos pasosanteriores en el lado derecho del tractor, NOTA: El arco de pel.
CARGA Baterias emiten un gas explosivo durante la carga. Carga de la bateria en un _.rea bien ventilada y mantenerse lejos de una llama abierta o piloto como en un calentador de agua, estufa,homo, secadora de ropao de otrosaparatosde gas. AI cargar la bateria de su tractor,utilices61o un cargador de 12V dise_ado para baterias de plomo-_.
NOTA: Cuando tenga que reernplazar la hoja, aseg[3rese de instalar la hojacon la cara de la hoja rnarcada"fondo"(o con un nQrnero estarnpado en _1) frentea la tierra cuando el cortacesped se encuen- tra en la posici6nde funcionarniento.
Nunca almacenetractor de cespedcon combustible en el tanque en un espaciocerrado o en _.reas con poca venfilaci6n, donde los gases del combustible puedan alcanzarel fuego,chispas o una luz piloto como la que tienen algunos hornos,calentadores de agua, secadores de ropao algQn otto disposifivo a gas.
El motor no arranca El motor funciona de manera err_tica 1. Perillade potencia de arranque (PTO)conectada. 2. No est&colocado el freno de mano. 3. Se ha desconectado el cable de las buj[as. 4. La palancade controldel reguladorno est_ en la posici6n de arranquecorrecta.
Busque el periodo de duraci6n de emisiones importantes yla informaci6n de clasificaci6n de aire en la etiqueta de emisiones de su motor Los motores cuyo cumpiimiento con los estAndares de emisi6n Tier.
(Esta p_.gina se aplica s61o en EE.UU. y Canada.). Sears Brands Management Corporation, el Consejo de Recursos Ambientales de California (CARB) y la Agencia de Protecci6n Ambiental de los Estados Unid.
DECLARACION FEDERAL y/oDE CALIFORNIA SOBRE GARANTJAS EN EL CONTROL DE EIVIISIONES SUS DERECHOS Y OBLIGACIONES EN CUANTO A LA GARANTJA MTD Consumer Group Inc, la Agencia de Protecci6n Medioambiental de.
8. Durante la totalidad del periodo de garantia del motor yequipo para todo terreno arriba mencionado, MTD Consumer Group Inc mantendr_ un suministro de piezas bajo garantia suficiente para satisfacer la demanda esperada de tales piezas.
Felicitaciones por haberrealizado una adquisici6n inteligente. El producto Craftsman@ que ha adquirido est_ dise_ado y fabricado para brindarrnuchos a_os de funcionarniento confiable. Perocorno todoslos productos a veces puederequerir de reparaciones.
Riding Equipment questions or problems? Satisfaction with your purchase is our number one concern! To troubleshoot problems, get answers to questions, order parts, or schedule repair service for your Riding Equipment, call the number below.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Craftsman 247.28905 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Craftsman 247.28905 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Craftsman 247.28905, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Craftsman 247.28905 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Craftsman 247.28905, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Craftsman 247.28905.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Craftsman 247.28905. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Craftsman 247.28905 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
