Manuel d'utilisation / d'entretien du produit N410C du fabricant Compaq
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b Maintenance and Service Guide Compaq Ev o Notebook N410c and N400c Series Document P ar t Number : 268629-001 July 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook.
© 2002 Compaq Computer Corporation Compaq, Evo, and the Compaq logo are trademarks of Compaq Information T echnologies Group, L.P . Microsoft and W indows are trademarks of Microsoft Corporation. Intel and Pentium are trademarks of Intel Corporation.
Maintenance and Ser vice Guide iii Contents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12 1.2 Clearing a Password .
iv Maintenance and Ser vice Guide Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer System Major Compone nts . . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics Kit Components .
Contents Maintenance and Ser vice Guide v 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . .
Maintenance and Ser vice Guide 1–1 1 Pr oduct Description The Compaq Evo Notebook N410c and N400c Series of fer adv anced modularity , 1.20-GHz, 1.00-GHz, 850-MHz, or 700-MHz Intel Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (A GP) implementation, and extensi ve multimedia support.
1–2 Maintenance and Ser vice Guide Product Description 1.1 Models Model naming con ventions are shown in T ables 1-1 through 1-3. T able 1-1 Compaq Ev o Notebook N410c and N400c Model Naming Con ven.
Product Description Maintenance and Ser vice Guide 1–3 T able 1-2 Compaq Ev o Notebook N410c Models The fo llowing Evo Notebook N 410c models use config.
1–4 Maintenance and Ser vice Guide Product Description The fo llowing Evo Notebook N 410c models use config. code KVBZ and f eatures: ■ T ouchPad pointing de vice ■ 4-cell, 2.
Product Description Maintenance and Ser vice Guide 1–5 N410c P 120 X2 30 0 C 25 2 Asia P acific A ustralia Belgium Brazil Czech Repub lic Denmark Europe International Fr a n c e F rench Canada Germa.
1–6 Maintenance and Ser vice Guide Product Description N410c P 100 X2 20 0 C 25 O Asia P acific A ustralia Belgium Brazil Czech Repub lic Denmark Europe International Fr a n c e F rench Canada Germa.
Product Description Maintenance and Ser vice Guide 1–7 N410c P 100 X2 20 0 C 25 2 Asia P acific A ustralia Belgium Brazil Czech Repub lic Denmark Europe International Fr a n c e F rench Canada Germa.
1–8 Maintenance and Ser vice Guide Product Description The fo llowing Evo Notebook N 410c models use config. code KVBZ and f eatures: ■ T ouchPad pointing de vice ■ 4-cell, 2.
Product Description Maintenance and Ser vice Guide 1–9 T able 1-3 Compaq Ev o Notebook N400c Models The fo llowing Evo Notebook N 400c models use config.
1–10 Maintenance and Ser vice Guide Product Description N400c P 700 X2 20 0 C 12 6 Asia P acific A ustralia Belgium Brazil Czech Repub lic Denmark Fr a n c e F rench Canada Germany Greece/P oland Ho.
Product Description Maintenance and Ser vice Guide 1–11 N400c P 700 X2 20 0 C 12 8 Asia P acific A ustralia Belgium Brazil Czech Repub lic Denmark Fr a n c e F rench Canada Germany Greece/P oland Ho.
1–12 Maintenance and Ser vice Guide Product Description 1.2 Features The notebook has the follo wing features: ■ Intel Pentium III 1.20-GHz, 1.00-GHz, 850-MHz, or 700-MHz processor , with 256-KB i.
Product Description Maintenance and Ser vice Guide 1–13 1.2 Clearing a P assw or d If the notebook you are servicing has an unkno wn password, follo w these steps to clear the password. These steps also clear CMOS. 1. Prepare the notebook for disassembly .
1–14 Maintenance and Ser vice Guide Product Description 1.3 P ower Mana gement The notebook comes with a collection of po wer management features that extends battery operating time and conserv es power .
Product Description Maintenance and Ser vice Guide 1–15 1.3 Computer External Components The external components on the display and left side of the notebook are sho wn in Figure 1-2 and described in T able 1-4.
1–16 Maintenance and Ser vice Guide Product Description The external components on the right side of the notebook are sho wn in Figure 1-3 and described in T able 1-5. Figure 1-3. Right Side Components Ta b l e 1 - 5 Right Side Components Item Component Function 1 P ower s witch T ur ns the notebook on or off or e xits Standby .
Product Description Maintenance and Ser vice Guide 1–17 3 Microphone jack Connects a single sound channel microphone. 4 PC Card eject button Ejects a PC Card from the PC Card slot. 5 PC Card slot Suppor ts 32-bit (CardBus) and 16-bit PC Cards. 6 USB connector Connects USB de vices.
1–18 Maintenance and Ser vice Guide Product Description The external components on the left side of the notebook are sho wn in Figure 1-4 and described in T able 1-6.
Product Description Maintenance and Ser vice Guide 1–19 T abl e 1-6 Left Side Components Item Component Function 1 Exter nal monitor connector Connec ts an external monitor or ov erhead projector .
1–20 Maintenance and Ser vice Guide Product Description Computer ke yboard components are shown in Figure 1-5 and described in T able 1-7. Figure 1-5. Ke yboard Components (T ouc hPad Model) T able 1-7 Ke yboard Components Item Component Function 1 P ower/Standby b utton ■ T ur ns on the notebook if it is off .
Product Description Maintenance and Ser vice Guide 1–21 3 Microphone Inputs single- channel sound to the notebook; can be used whether the notebook is open or closed. 4 Embedded numeric ke ypad Conv er ts ke ys to numeric ke ypad. 5 Cursor control ke ys Mov e the cursor around the screen.
1–22 Maintenance and Ser vice Guide Product Description Computer top components are sho wn in Figure 1-6 and described in T able 1-8. Figure 1-6. Ke yboard Components (P ointing Stick Model—Ev o Notebook N400c models only) T able 1-8 Ke yboard Components Item Component Function 1 F1 through F12 function ke ys P erf or m preset functions.
Product Description Maintenance and Ser vice Guide 1–23 4 Num lock light On: Num lock is on and the embedded numeric ke ypad is enabled. 5 Caps lock light On: Caps lock is on. 6 Scroll lock light On: Scroll lock is on. 7 Batter y light On: A battery pack is charging.
1–24 Maintenance and Ser vice Guide Product Description The external components on the bottom of the notebook are sho wn in Figure 1-7 and described in T able 1-9.
Product Description Maintenance and Ser vice Guide 1–25 T able 1-9 Bottom Components Item Component Function 1 Exter nal battery release latches (2) Release the e xter nal battery pack. 2 Docking connector Connects the notebook to an optional Mobile Expansion Unit.
1–26 Maintenance and Ser vice Guide Product Description The notebook rear panel components are sho wn in Figure 1-8 and described in T able 1-10. Figure 1-8. Rear P anel Components T able 1-10 Rear P anel Components Item Component Function 1 Parallel connector Connects a parallel de vice.
Product Description Maintenance and Ser vice Guide 1–27 1.4 Design Overview This section presents a design ov erview of k ey parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog, ” to identify replacement parts, and Chapter 5, “Remov al and Replacement Procedures, ” for disassembly steps.
Maintenance and Ser vice Guide 2–1 2 T r oubleshooting Å W ARNING: Only authorized technicians trained b y Compaq should repair this equipment. All troubl eshooting and repair procedures are detailed to allow only s ubassemb ly/module le vel repair .
2–2 Maintenance and Ser vice Guide T roubleshooting ■ Compaq Diagnostics —A system information and diagnostic utility that is used within your W indo ws operating system. Use this utility whene ver possible to: ❏ Display system information. ❏ T est system components.
T roubleshooting Maintenance and Ser vice Guide 2–3 Selecting fr om the File Menu T able 2-1 File Menu Select T o Do This System Inf or mation ■ Vie w identification information about the notebook, a docking base , and any battery packs in the system.
2–4 Maintenance and Ser vice Guide T roubleshooting Selecting fr om the Security Menu T able 2-2 Security Menu Select T o Do This Setup P assw ord Enter , change, or delete a setup pass word. (The setup pass word is called an administrator pass word in Compaq Computer Security , a program accessed from the Windo ws Control Pa n e l .
T roubleshooting Maintenance and Ser vice Guide 2–5 Selecting fr om the Adv anced Menu T able 2-3 Adv anced Menu Select T o Do This Language (or press F2 ) Change the Computer Setup language. Boot Options Enable/disab le: ■ QuickBoot, which starts the notebook more quickly b y eliminating some star tup tests.
2–6 Maintenance and Ser vice Guide T roubleshooting De vice Options (continued) ■ Change the parallel por t mode from Enhanced P arallel P or t (EPP , the default setting) to standard, bidirectional, EPP or Enhanced Capabiliti es P or t (ECP). ■ Set video-out mode to NTSC (def ault), P AL, NTSC-J , or P AL-M.
T roubleshooting Maintenance and Ser vice Guide 2–7 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics windo w opens. Y ou can display more or less information from anywhere within Compaq Diagnostics by selecting Le vel on the menu bar .
2–8 Maintenance and Ser vice Guide T roubleshooting Obtaining, Saving, or Printing Dia gnostic T est Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the T est tab . 3. In the scroll box, select the category or de vice you want to test.
T roubleshooting Maintenance and Ser vice Guide 2–9 5. Select a test mode: ❏ Interactive Mode —Provides maximum control ov er the testing process. Y ou determine whether the test was passed or failed, and you may be prompted to insert or remov e devices.
2–10 Maintenance and Ser vice Guide T roubleshooting 2.3 T r oubleshooting Flo wcharts Ta b l e 2 - 4 T roubleshooting Flo wcharts Over view Flowchart Description 2.1 Initial T roubleshooting 2.2 No P ow er , P ar t 1 2.3 No P ow er , P ar t 2 2.4 No P ow er , P ar t 3 2.
T roubleshooting Maintenance and Ser vice Guide 2–11 Flowc har t 2.1 - Initial T roubleshooting Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error messages? Keyboard/ pointing device working? Go to Flowchart 2.
2–12 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.2 - No P ower , P ar t 1 1. Reseat the power cables in the docking station and at the AC outlet. 2. Ensure that the AC power source is active. 3. Ensure that the power strip is working.
T roubleshooting Maintenance and Ser vice Guide 2–13 Flowc har t 2.3 - No P ower , P ar t 2 Continued from Flowchart 2.2, No Power , Part 1. Visually check for debris in battery socket and clean if necessary . Done N Y Power on? Check battery by recharging, moving it to another notebook, or replacing it.
2–14 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.4 - No P ower , P ar t 3 Continued from Flowchart 2.3, No Power , Part 2. Reseat AC adapter in notebook and at power source. Internal or external AC adapter? Done Done Done Done Power on? Power on? Power on? Plug directly into AC outlet.
T roubleshooting Maintenance and Ser vice Guide 2–15 Flowc har t 2.5 - No P ower , P ar t 4 Y N Continued from Flowchart 2.4, No Power , Part 3. Reseat loose components and boards and replace damaged items. Open notebook. Loose or damaged parts? Y Close notebook and retest.
2–16 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.6 - No Video, P ar t 1 A N Stand-alone or docking station? No video. Replace the following one at a time. T est after each replacement. 1. Cable between notebook and notebook display (if applicable) 2.
T roubleshooting Maintenance and Ser vice Guide 2–17 Flowc har t 2.7 - No Video, P ar t 2 Y N Continued from Flowchart 2.6, No Video, Part 1. Done Video OK? Adjust external monitor display .
2–18 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.8 - Nonfunctioning Docking Station (if applicable) Y N Reseat power cord in docking station and power outlet. N Replace the following docking station components one at a time. Check notebook operation after each replacement.
T roubleshooting Maintenance and Ser vice Guide 2–19 Flowc har t 2.9 - No Operating System (OS) Loading No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from Hard Drive, Part 1. Reseat power cord in docking station and power outlet.
2–20 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.10 - No OS Loading fr om Hard Drive, P ar t 1 Go to Flowchart 2.17, Nonfunctioning Device. Y Done N OS not loading from hard drive. Nonsystem disk message? Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2.
T roubleshooting Maintenance and Ser vice Guide 2–21 Flowc har t 2.11 - No OS Loading fr om Hard Drive, P ar t 2 Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1. Reseat hard drive. Done CD or diskette in drive? 1. Replace hard drive.
2–22 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.12 - No OS Loading fr om Hard Drive, P ar t 3 Y System files on hard drive? Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2. Clean virus. Done N Install OS and reboot.
T roubleshooting Maintenance and Ser vice Guide 2–23 Flowc har t 2.13 - No OS Loading fr om Diskette Drive Done Y N Reseat diskette drive. OS not loading from diskette drive. Done Y Y Y Y Y Y Y N N N N N N N OS loading? Nonsystem disk message? Bootable diskette in drive? Install bootable diskette and reboot notebook.
2–24 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.14 - No OS Loading fr om CD- or D VD-ROM Drive Clear CMOS. Refer to Section 1.3, “Clearing a Password,” for instructions. Y Done N Bootable disc in drive? Disc in drive? No OS loading from CD- or DVD-ROM Drive.
T roubleshooting Maintenance and Ser vice Guide 2–25 Flowc har t 2.15 - No A udio, P ar t 1 No audio. N Notebook in docking station (if applicable)? Internal audio? Audio? Done Undock Audio? Done T urn up audio internally or externally . Go to Flowchart 2.
2–26 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.16 - No A udio, P ar t 2 YN Continued from Flowchart 2.15, No Audio, Part 1. Reload audio drivers. Audio driver in OS configured? Audio? Y Y Y N N N Correct drivers for application? Connect to external speaker .
T roubleshooting Maintenance and Ser vice Guide 2–27 Flowc har t 2.17 - Nonfunctioning Device Done Any physical device detected? Y N Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.
2–28 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.18 - Nonfunctioning Ke yboard Y N OK? Keyboard not operating properly . External device works? Replace system board. Replace system board. Connect notebook to good external keyboard.
T roubleshooting Maintenance and Ser vice Guide 2–29 Flowc har t 2.19 - Nonfunctioning P ointing Device Y N OK? Pointing device not operating properly . External device works? Replace system board. Replace system board. Connect notebook to good external pointing device.
2–30 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.20 - No Network or Modem Connection Y Disconnect all power from the notebook and open. No network or modem connection. N Done Digital line? Network or modem jack active? Replace jack or have jack activated.
Maintenance and Ser vice Guide 3–1 3 Illustrated P ar ts Catalog This chapter provides an illustrated parts breakdo wn and a reference for spare part numbers and option part numbers.
3–2 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–3 Ta b l e 3 - 1 Computer System Major Components Item Description Spare P ar t Number 1 Displays 12.
3–4 Maintenance and Ser vice Guide Illustrated P ar ts Catalog Computer System Major Components (continued).
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–5 Ta b l e 3 - 1 Computer System Major Components (Continued) Item Description Spare P ar t Number 4 Ke yboard without pointing stic k (f.
3–6 Maintenance and Ser vice Guide Illustrated P ar ts Catalog Computer System Major Components (continued).
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–7 Ta b l e 3 - 1 Computer System Major Components (Continued) Item Description Spare P ar t Number 5 Switch co ver 231453-001 6 Hard driv.
3–8 Maintenance and Ser vice Guide Illustrated P ar ts Catalog Computer System Major Components (continued).
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–9 Ta b l e 3 - 1 Computer System Major Components (Continued) Item Description Spare P ar t Number 9 Modem cables F or use only with Evo .
3–10 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–11 T able 3-2 Miscellaneous Plastics Kit Components Spare P ar t Number 231454-001 Item Description Item Description 1 MultiP or t cover .
3–12 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–13 T able 3-3 Mass Storage Devices Item Description Spare P ar t Number 1 Hard drives 40 GB 30 GB 20 GB 10 GB 265495-001 304095-001 23554.
3–14 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.5 Miscellaneous Spare P ar ts T able 3-4 Miscellaneous Spare P ar ts (not illustrated) Description Spare P ar t Number A utomobile a.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–15 Mobile Expansion Units F or use only with Evo Notebook N410c models F or use with Evo Noteboo k N410c and N400c models 292385-001 2314.
3–16 Maintenance and Ser vice Guide Illustrated P ar ts Catalog Modems T ype III mini PCI combination 56 Kbps modem/NIC board T ype III mini PCI 56 Kbps modem board PC Card modem 233558-001 233557-0.
Maintenance and Ser vice Guide 4–1 4 Remo v al and Replacement Preliminaries This chapter provides essential information for proper and safe remov al and replacement service.
4–2 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries 4.2 Service Considerations The follo wing sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
Remov al and Replacement Preliminaries Maintenance and Ser vice Guide 4–3 4.3 Pre venting Damage to Remo vab le Drives Remov a ble dri ves are fragile components that must be handled with care.
4–4 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries 4.4 Pre venting Electrostatic Dama g e Many electronic components are sensiti ve to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensiti vity .
Remov al and Replacement Preliminaries Maintenance and Ser vice Guide 4–5 ■ Store reusable electrostatic-sensiti ve parts from assemblies in protecti ve packaging or nonconducti ve foam. ■ Use transporters and con veyers made of antistatic belts and roller bushings.
4–6 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries 4.7 Gr ounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system.
Remov al and Replacement Preliminaries Maintenance and Ser vice Guide 4–7 ■ Nonconducti ve plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage le vels and protectiv e materials T able 4-1 shows ho w humidity af fects the electrostatic voltage le vels generated by dif ferent activities.
Maintenance and Ser vice Guide 5–1 5 Remo v al and Replacement Pr ocedures This chapter provides remo val and replacement procedures. There are 31 dif ferent T orx T8 and Phillips screws and scre wlocks, in 6 different sizes, that must be remo ved when servicing the notebook.
5–2 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.2 Disassembl y Sequence Char t Use the chart belo w to determine the section number to be referenced when removing notebook components. Ta b l e 5 - 1 Disassembly Sequence Chart Section Description # of Screws Removed 5.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–3 5.3 Preparing the Notebook f or Disassembl y Perform the follo wing steps before disassembling the notebook: 1. T urn off the notebook. 2. Undock the notebook and Mobile Expansion Unit (MEU) from the docking base, if applicable.
5–4 Maintenance and Ser vice Guide Remov al and Replacement Procedures b . Slide the left primary battery release latch forward 1 (Figure 5-2). c. Slide the right primary battery release latch forward and hold it in place 2 . d. Swing the front edge of the primary battery pack up and back 3 .
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–5 6. Remov e the optional external battery pack, if installed, b y follo wing these steps: a. T urn the notebook bottom side up with the front facing forward. b . Make sure the external battery pack is located behind the notebook rear panel.
5–6 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.4 Computer Feet The base feet are adhesi ve-backed rubber pads. The base feet are included in the Miscellaneous Plastics Kit (spare part number 231454-001). Refer to Figure 5-4 for the locations of the notebook feet.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–7 5.5 P alm Rest The palm rest must be remov ed to access the internal memory expansion slot, the hard dri ve, and the modem/NIC board. 1. Prepare the notebook for disassembly (Section 5.
5–8 Maintenance and Ser vice Guide Remov al and Replacement Procedures 3. Remov e the four TM2.0 × 6.0 screws that secure the palm rest to the base enclosure (Figure 5-5). Figure 5-5. Removing the P alm Rest Screws 4. T urn the notebook top side up with the front facing forward.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–9 6. Press forward on the back edge of the palm rest between the right side of the space bar and the right Alt ke y to disengage the palm rest from the base enclosure (Figure 5-6).
5–10 Maintenance and Ser vice Guide Remov al and Replacement Procedures 7. Lift up the back edge of the palm rest 1 until the R TC battery 2 and T ouchPad cables 3 pre vent it from lifting any farther (Figure 5-7).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–11 8. While holding the palm rest at a 45 degree angle, slide the front edge of the palm rest forward 1 (Figure 5-8).
5–12 Maintenance and Ser vice Guide Remov al and Replacement Procedures 10. Remov e the R TC battery from the retaining clip 1 (Figure 5-9). ✎ The R TC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 11. Disconnect the T ouchPad cable 2 from the connector on the T ouchPad.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–13 ✎ Evo Notebook N400c models only —Models with pointing stick ke yboards hav e a pointing stick button cable that needs to be disconnected prior to removing the palm rest. Perform Steps 12 and 13 before removing the palm rest on a pointing stick model.
5–14 Maintenance and Ser vice Guide Remov al and Replacement Procedures ✎ Before installing the palm rest on T ouchPad models, make sure the T ouchPad 1 and R TC battery cables 2 are routed through the respecti ve notches in the palm rest (Figure 5-11).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–15 3. Remov e the TM2.0 × 6.0 screw 1 that secures the memory expansion compartment co ver to the base enclosure (Figure 5-12). 4. Lift the back edge of the memory expansion compartment cov er and swing it up and forward 2 .
5–16 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5. Pull aw ay the plastic retention clips on each side of the memory expansion board 1 . The memory e xpansion board tilts upward (Figure 5-13). 6. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-de gree angle 2 .
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–17 Follo w these steps to remov e a memory expansion board from the memory expansion slot under the palm rest: 1. Prepare the notebook for disassembly (Section 5.3). 2. Remov e the palm rest (Section 5.
5–18 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.7 Har d Drive Ä CA UTION: T o prev ent damage to the no tebook and hard drive and loss of inf or mation, shut down t he notebook bef ore removing the hard drive from the hard drive ba y .
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–19 3. Remov e the hard driv e spacer 1 from the base enclosure (Figure 5-15). ✎ The hard dri ve spacer is included in the Miscellaneous Plastics Kit (spare part number 231454-001).
5–20 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.8 Mini PCI Comm unications Boar d 1. Prepare the notebook for disassembly (Section 5.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–21 3. Disconnect the modem/NIC cable from the modem/NIC board 1 (Figure 5-16). 4. Pull aw ay the retention clips on each side of the modem/NIC board 2 . The modem/NIC board tilts upward.
5–22 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.9 Ke yboard Keyb oa rd Spare P ar t Number Inf ormation Ke yboard without pointing stick (f or use with T ouchP ad models) A.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–23 Evo Notebook N400c models only —If you are removing a pointing stick ke yboard, you must first remo ve the palm rest so the pointing stick button cable can be disconnected. Refer to Section 5.
5–24 Maintenance and Ser vice Guide Remov al and Replacement Procedures 4. T urn the notebook top side up with the front facing forward. 5. Open the notebook.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–25 8. Release the ZIF connector 1 to which the ke yboard cable is attached and disconnect the ke yboard cable 2 (Figure 5-19). 9. Remov e the keyboard. Figure 5-19. Disconnecting the Ke yboard Cable Re verse the abov e procedure to install the keyboard.
5–26 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.10 Real Time Cloc k (RTC) Battery ✎ The R TC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 1. Prepare the notebook for disassembly (Section 5.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–27 5.11 Switch Co ver 1. Prepare the notebook for disassembly (Section 5.3). 2. Remov e the palm rest (Section 5.5). 3. Remov e the keyboard (Section 5.9). 4. Close the notebook. 5.
5–28 Maintenance and Ser vice Guide Remov al and Replacement Procedures 7. T urn the notebook top side up with the front facing forward. 8. Open the notebook as far as it will open. 9. Lift up on the outside edges of the switch cov er to disengage it from the base enclosure 1 (Figure 5-22).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–29 5.12 Displa y 1. Prepare the notebook for disassembly (Section 5.3) and, in the order belo w , remove the follo wing components: ❏ Palm rest (Section 5.5) ❏ K eyboard (Section 5.
5–30 Maintenance and Ser vice Guide Remov al and Replacement Procedures 2. Disconnect the display signal 1 and backlight 2 cables from the system board (Figure 5-23). ✎ When the display scre ws are removed, the display assembly is unsupported. Make sure to pro vide support for the display assembly when removing the display scre ws.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–31 ✎ When replacing the display , make sure the display cables are routed as indicated in Figure 5-24. T o ensure proper alignment of the display , loosely install the screws in the 1 , 2 , 3 , 4 sequence indicated.
5–32 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.13 Modem Cable 1. Prepare the notebook for disassembly (Section 5.3) and, in the order belo w , remove the follo wing components: ❏ Palm rest (Section 5.5) ❏ K eyboard (Section 5.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–33 3. Remov e the TM2.0 × 6.0 screw 1 that secures the right display support to the base enclosure (Figure 5-25).
5–34 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5. Position the notebook so the front faces you. ✎ Steps 6 through 11 apply only to Evo Notebook N410c models. 6. Lift the RJ45/RJ11 connector module 1 out of the base enclosure (Figure 5-26).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–35 10. Disconnect the network interface card (NIC) passthrough cable 1 and NIC/switch to system cable 2 from the system board (Figure 5-27). 11. Remov e the modem cable. Figure 5-27.
5–36 Maintenance and Ser vice Guide Remov al and Replacement Procedures ✎ Steps 12 through 16 apply only to Evo Notebook N400c models. 12. Remov e the RJ45/RJ11 connector module 1 from the base enclosure (Figure 5-28). 13. Disconnect the microphone cable 2 from the display lid switch board.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–37 5.14 System Boar d 1. Prepare the notebook for disassembly (Section 5.3) and, in the order belo w , remove the follo wing components: ❏ Palm rest (Section 5.5) ❏ Hard dri ve (Section 5.
5–38 Maintenance and Ser vice Guide Remov al and Replacement Procedures 2. Lift the inside edge of the center display support and swing it to ward the back of the notebook 1 (Figure 5-29). 3. Remov e the center display support 2 . ✎ The center display support is included in the Miscellaneous Plastics Kit (spare part number 231454-001).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–39 4. T urn the base enclosure bottom side up with the rear panel facing forward. 5. Remov e the PM2.0 × 7.0 barrel screw 1 that secures the system board to the base enclosure (Figure 5-30).
5–40 Maintenance and Ser vice Guide Remov al and Replacement Procedures 7. T urn the base enclosure top si de up with the rear panel facing forward. 8. Remov e the TM2.0 × 6.0 screw 1 that secures the left display support to the base enclosure (Figure 5-31).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–41 ✎ Do not remov e the screw 1 on the f an assembly or the four scre ws that secure the processor mounting bracket 2 when removing the system board (Figure 5-32).
5–42 Maintenance and Ser vice Guide Remov al and Replacement Procedures 12. Disconnect the external battery terminal 1 and speak er cables 2 from the system board (Figure 5-33).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–43 13. Position the base enclosure so the front faces forward. 14. Use the fan and heat sink assembly to lift up and hold the right side of the system board 1 until the external battery terminal 2 and NTSC module cables 3 clear the base enclosure (Figure 5-34).
5–44 Maintenance and Ser vice Guide Remov al and Replacement Procedures 16. Slide the system board to the left to remov e it from the base enclosure (Figure 5-35). Figure 5-35. Removing the System Boar d Re verse the abov e procedure to install the system board.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–45 ✎ When installing the system board into the base enclosure, place the left edge of the system board into the base enclosure first to ensure that the PC Card eject button properly f its into the slot in the base enclosure 1 .
5–46 Maintenance and Ser vice Guide Remov al and Replacement Procedures Make sure the speaker 1 , e xternal battery terminal 2 and 3 , and NTSC module cables 4 do not get trapped underneath the system board when it is installed into the base enclosure (Figure 5-37).
Maintenance and Ser vice Guide 6–1 6 Specifications This chapter provides physical and performance specif ications. Ta b l e 6 - 1 Computer Dimensions Height Width Depth 2.
6–2 Maintenance and Ser vice Guide Specifications ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. Relative humidity Operating Nonoperating 10 to 90% relative hu midity , non-condensing 5 to 90% relative humi dity , 101.
Specifications Maintenance and Ser vice Guide 6–3 Ta b l e 6 - 2 12.1-inch XGA, TFT Displa y Dimensions Height Width Diagonal 21.16 cm 19.81 cm 30.73 cm 10.
6–4 Maintenance and Ser vice Guide Specifications Ta b l e 6 - 3 12.1-inch SV GA, TFT Display Dimensions Height Width Diagonal 21.16 cm 19.81 cm 30.73 cm 10.
Specifications Maintenance and Ser vice Guide 6–5 T able 6-4 Hard Drives 40 GB 30 GB 20 GB 10 GB User capacity per drive 1 40.0 GB 30.0 GB 20.0 GB 10.
6–6 Maintenance and Ser vice Guide Specifications 40 GB 30 GB 20 GB 20 GB Physical configuration Cylinders 3 Heads Sectors per track 3 Bytes per sector 22,784 4 293 to 560 512 25,800 2 398 to 731 51.
Specifications Maintenance and Ser vice Guide 6–7 Ta b l e 6 - 5 Diskette Drive Diskette size 8.89 cm 3.5 in Light On system Height 1.27 cm .05 in Bytes per sector 512 Sectors per trac k High density Low density 18 (1.
6–8 Maintenance and Ser vice Guide Specifications T able 6-6 CD-ROM Drive Applicable disk CD-R OM (Mode 1, 2, and 3) CD-XA ready (Mode 2, F or m 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Extra Video CD CD-WO (fix ed pack ets only) CD-Bridge Center hole diameter 1.
Specifications Maintenance and Ser vice Guide 6–9 T able 6-7 DV D - R O M D r i v e Applicable disk DV D - 5 , DV D - 9 , DV D - 1 0 CD-ROM (Mode 1 and 2) CD Digital A udio CD-XA ready (Mode 2, F or m 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.
6–10 Maintenance and Ser vice Guide Specifications T able 6-8 Battery Pac ks Dimensions Primar y Lithium ion (Li ion) Height Width Depth We ig h t Cells 1.98 cm 23.01 cm 4.67 cm .22 kg 4 .78 in 9.06 in 1.84 .49 lb External Li ion Height Width Depth We ig h t Cells 2.
Specifications Maintenance and Ser vice Guide 6–11 T able 6-9 AC A d a p t e r W eight .18 kg 0.39 lb P ower supply (input) Operating v oltage Operating current Operating frequency range Maximum transient 90 to 260 V AC RMS Nominal 1.
6–12 Maintenance and Ser vice Guide Specifications T able 6-11 System Interrupts Hard ware IRQ System Function IRQ0 System timer IRQ1 K eyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audi.
Specifications Maintenance and Ser vice Guide 6–13 T able 6-12 System I/O Addresses I/O Address (he x) System Function (shipping configuration) 000 - 00F DMA controller no .
6–14 Maintenance and Ser vice Guide Specifications I/O Address (he x) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no .
Specifications Maintenance and Ser vice Guide 6–15 I/O Address (he x) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Unused 320 - 36F Unused 370 - 377 Se.
6–16 Maintenance and Ser vice Guide Specifications vt T able 6-13 System Memory Map Size Memory Address System Function 640 K 00000000 - 0 009FFFF Base memory 128 K 000A0000 - 000BFFFF Video memory .
Maintenance and Ser vice Guide A–1 A Connector Pin Assignments Ta b l e A - 1 Pa ra l l e l Pin Signal Pin Signal 1 Strobe* 10 Ackno wledge* 2 Data bit 0 1 1 Busy 3 Data bit 1 12 P aper out 4 Data b.
A–2 Maintenance and Ser vice Guide Connector Pin Assignments Ta b l e A - 2 Serial Pin Signal Pin Signal 1 Carrier detect 6 Data set ready 2 Receiv e data 7 Ready to send 3 T ransmit data 8 Clear to.
Connector Pin Assignments Maintenance and Ser vice Guide A–3 Ta b l e A - 4 Microphone Pin Signal Pin Signal 1 A udio in 2 Ground 2 1 Ta b l e A - 5 Universal Serial Bus Pin Signal Pin Signal 1 +5 V.
A–4 Maintenance and Ser vice Guide Connector Pin Assignments Ta b l e A - 6 RJ-45 Network Interface Pin Signal Pin Signal 1 T ransmit + 5 Unused 2 T ransmit - 6 Receiv e - 3 Receiv e + 7 Unused 4U n.
Connector Pin Assignments Maintenance and Ser vice Guide A–5 Ta b l e A - 8 External Monitor Pin Signal Pin Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 No.
Maintenance and Ser vice Guide B–1 B P ower Cor d Set Requirements 3-Conductor P ower Cor d Set The wide range input feature of the notebook permits it to operate from any line v oltage from 100 to 120 or 220 to 240 volts A C.
B–2 Maintenance and Ser vice Guide P ower Cord Set Requirements Country-Specific Requirements 3-Conductor P ower Cor d Set Requirements Country Accredited Agency Applicable Note Number A ustralia EA.
P ower Cord Set Requirements Maintenance and Ser vice Guide B–3 United Kingdom BSI 1 United States UL 2 Notes 1. The fle xible cord must be <HAR > T ype HO5VV -F , 3-conductor , 1.
Maintenance and Ser vice Guide C–1 C Scre w Listing This appendix provides specif ication information for the scre ws used in the notebook. All scre ws listed in this appendix are av ailable in the Miscellaneous Screw Kit, spare part number 231455-001.
C–2 Maintenance and Ser vice Guide Screw Listing Figure C-1. TM2.0 × 3.0 Screw Location Ta b l e C - 1 Phillips P0 Metric 2.0 × 3.0 Screw Color Qty Length Thread Head Width Silver 1 3.
Screw Listing Maintenance and Ser vice Guide C–3 f Figure C-2. TM2.0 × 6.0 Screw Locations Ta b l e C - 2 T orx T8 Metric 2.0 × 6.0 Screw Color Qty Length Thread Head Width Black 19 6.0 mm 2.0 mm 4.0 mm Where used : 1 F our screws that secure the pa lm rest to the base enclosure (documented in Section 5.
C–4 Maintenance and Ser vice Guide Screw Listing Figure C-3. TM2.0 × 6.0 Screw Locations Ta b l e C - 2 T orx T8 Metric 2.0 × 6.0 Screw (Continued) Color Qty Length Thread Head Width Black 19 6.0 mm 2.0 mm 4.0 mm Where used : 1 F our screws that secure the s w itch cov er to the base enclosure (documented in Section 5.
Screw Listing Maintenance and Ser vice Guide C–5 Figure C-4. TM2.0 × 6.0 Screw Locations Ta b l e C - 2 T orx T8 Metric 2.0 × 6.0 Screw (Continued) Color Qty Length Thread Head Width Black 19 6.0 mm 2.0 mm 4.0 mm Where used : F our screws that secure the displa y to the base enclosure (documented in Section 5.
C–6 Maintenance and Ser vice Guide Screw Listing Figure C-5. TM2.0 × 6.0 Screw Location Ta b l e C - 3 Phillips P0 Metric 2.0 × 5.0 Screw Color Qty Length Thread Head Width Black 1 5.
Screw Listing Maintenance and Ser vice Guide C–7 Figure C-6. TM2.0 × 4.0 Screw Location Ta b l e C - 4 Phillips P0 Metric 2.0 × 4.0 Screw Color Qty Length Thread Head Width Black 1 4.
C–8 Maintenance and Ser vice Guide Screw Listing Figure C-7. TM2.0 × 4.0 Screw Location Ta b l e C - 4 Phillips P0 Metric 2.0 × 4.0 Screw (Continued) Color Qty Length Thread Head Width Silver 1 4.
Screw Listing Maintenance and Ser vice Guide C–9 Figure C-8. PM2.0 × 7.0 Barrel Screw Location Ta b l e C - 5 Phillips P0 Metric 2.0 × 7.0 Barrel Screw Color Qty Length Thread Head Width Silver 1 7.0 mm 2.0 mm 5.0 mm Where used : One screw that secures the system board to the base enclosure (documented in Section 5.
C–10 Maintenance and Ser vice Guide Screw Listing Figure C-9. TM2.0 × 4.0 Screw Locations Ta b l e C - 5 T orx T8 Metric 2.0 × 4.0 Screw Color Qty Length Thread Head Width Silver 7 4.0 mm 2.0 mm 4.0 mm Where used : 1 and 2 Ev o Notebook N410c models —Sev en screws that secure the system board to the base enclos ure (documented in Section 5.
Screw Listing Maintenance and Ser vice Guide C–11 Figure C-10. HM5.0 × 9.5 Screwloc k Locations Ta b l e C - 6 5.0 mm × 9.5 Screwloc k Color Qty Length Thread Head Width Silver 2 9.
Maintenance and Ser vice Guide Index–1 Inde x A AC adapter spare part numbers 3–14 specifications 6–11 audio troubleshooting 2–25 automobile adapter, spare part number 3–14 B base enclosure .
Index–2 Maintenance and Service Guide Inde x Computer Setup Advanced Menu 2–5 File Menu 2–3 overview 2–1 Security Menu 2–4 computer specifications 6–1 connector pin assignments external mo.
Inde x Maintenance and Ser vice Guide Index–3 DVD-ROM drive illustrated 3–12 OS loading problems 2–24 spare part numbers 3–13 specifications 6–9 E Easy Access buttons 1–20 electrostatic di.
Index–4 Maintenance and Service Guide Inde x MEU (Mobile Expansion Unit), spare part number 3–15 microphone 1–21 microphone jack illustrated 1–17 pin assignments A–3 Miscellaneous Plastics K.
Inde x Maintenance and Ser vice Guide Index–5 PC Card eject button 1–17 slot 1–17 slot weight saver 3–10 plastic parts 4–2 pointing device, troubleshooting 2–29 pointing stick 1–23 point.
Index–6 Maintenance and Service Guide Inde x switch cover illustrated 3–2 removal 5–27 spare part number 3–7 , 5–27 system board illustrated 3–6 , 3–8 installing 5–45 removal 5–37 sp.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Compaq N410C c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Compaq N410C - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Compaq N410C, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Compaq N410C va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Compaq N410C, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Compaq N410C.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Compaq N410C. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Compaq N410C ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
