Manuel d'utilisation / d'entretien du produit SPA502G du fabricant Cisco Systems
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Cis c o Small Busine s s Cisc o S P A50 X and S P A51 X S IP IP Phones Models S P A501G, SP A502 G, S P A504G, S P A508G, S P A509G, S P A512 G, and S P A514G USER GUIDE.
Cisco S mall Business S P A50 X and SP A51 X SIP IP Phone User Guide 2 Con te n t s Chapter 1: Getting Started 6 About This Document 6 Overview of the Cisco Small Business IP Phones 8 Caring for Your .
Cisco S mall Business S P A50 X and SP A51 X SIP IP Phone User Guide 3 Con te n t s Chapter 3: Using Basic Ca ll Management Functions 27 Managing the Audio Source and Volume 28 Adjusting Call Volume 2.
Cisco S mall Business S P A50 X and SP A51 X SIP IP Phone User Guide 4 Con te n t s Setting Do Not Disturb 38 Enabling Do Not Disturb 38 Disabling Do Not Disturb 39 Setting Call Waiting 39 Picking Up .
Cisco S mall Business S P A50 X and SP A51 X SIP IP Phone User Guide 5 Con te n t s Customizing Your IP Phone Screen 55 Changing the IP Phone Screen Contrast 55 Changing the Screen Backlight Settings .
1 Cisco Small Busines s SP A50 X and S P A5 1 X Serie s SIP IP Phone User Guide 6 Get ting St ar te d This chapter pr ovides an over view of th is document and basic inf ormation about your Cisco Small Busines s IP phone.
Get ting Star ted About This D ocument Cisco Small Busines s SP A50 X and S P A5 1 X Serie s SIP IP Phone User Guide 7 1 Organization This table describ es the contents of each chapt er in this document . Title De s cription Chapter 1 Get ting Star ted A de scription of this bo ok and an over view of the Cisc o Small Busines s IP Phones.
Get ting Star ted Over view of the Cisc o Small Business IP Phones Cisco Small Busines s SP A50 X and S P A5 1 X Serie s SIP IP Phone User Guide 8 1 O ver view of the Cis c o Small Busine s s IP Phone.
Get ting Star ted Unders tanding Y our Phone Line s and Buttons Cisco Small Busines s SP A50 X and S P A5 1 X Serie s SIP IP Phone User Guide 9 1 Understanding Y our Phone Line s and But tons The par ts of a SP A509G IP phone ar e shown in Fi g ure 1 .
Get ting Star ted Unders tanding Y our Phone Line s and Buttons Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 10 1 4 Line ke ys Indicat es phone line status . (Not a vailable on the Cisco S P A502G or Cisc o SP A512G.) When lit: Green : Line is idle.
Get ting Star ted Unders tanding Y our Phone Line s and Buttons Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 11 1 So ftk e y Bu tto n s The softkey buttons on y our phone displa y might var y depending on your phone model and the phone syst em setup.
Get ting Star ted Unders tanding Y our Phone Line s and Buttons Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 12 1 But ton F unction << or >> Move left or right thr ough an entr y without deleting characters.
Get ting Star ted Unders tanding Y our Phone Line s and Buttons Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 13 1 Using Ke yp ad Shor tcuts When using the phone menus, you can us e the k eypad t o enter the number shown next t o the menu or sub-menu item on the IP phone scr een.
Get ting Star ted Using the Cisc o A ttendant Console Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 14 1 The IP addr es s is display ed on the Network s cr een.
Get ting Star ted Using the Cisc o A ttendant Console Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 15 1 Y ou can cho ose the f ont size ( 10 or 12 point) of the te xt displayed on the Cisco SP A500D S. Y ou can als o configure the t ext contrast , or how dark the t ext appears on the displa y .
2 Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 16 Inst alling Y our Phone This chapter describe s how t o install your Cisco Small Busines s IP Phone and connect it to your net work .
Installing Y our Phone Be f or e Y ou Begi n Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 17 2 Be f o r e Y o u Beg i n Bef ore y ou install and connect your phone, verify with your system administrat or (if applicable) that the net work is ready f or the phone.
Installing Y our Phone Conne cting the Handset Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 18 2 Numbered objects in Fi gu re 1 are des cribed in the following table. C onne cting the Hands et STEP 1 T urn the phone body over to e xpos e the ports on the b ack of the device.
Installing Y our Phone Ins talling the Desk Stand or W all Moun t (Op tional) Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 19 2 Installing the D e sk St and or W all Moun t (Option al) The phone can be s et on a flat sur face, such as a desk , or mounted to a wall.
Installing Y our Phone Conne cting the P ower Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 20 2 STEP 3 Rotat e the tab 180° and re-inser t int o the phone base. The tab now cat ches the slot in the handset when the hand set is placed onto the cradle.
Installing Y our Phone Conne cting Y our Phone to the Network Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 21 2 C onne cting Y o ur Phone to the Net work The phone can be conne ct ed to the network by using a Cat5e or higher Ethernet cable or through a wir eles s network c onnection.
Installing Y our Phone Conne cting a PC to Y our Phone Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 22 2 C onne cting a PC to Y o ur Phone A PC can b e connected to the network through the phone. Cisco does not r ec ommend connecting a P C t o the phone if the phone is connected to the network wirelessly .
Installing Y our Phone V erif ying Phone Star tup Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 23 2 • W ired headsets—Connect the 2.
Installing Y our Phone Upda ting Y our Phone F irmwar e Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 24 2 On models with no s cr een, such as the Cisc o SP A501G, the line s glow gr een and you hear a dial t one when picking up the handset or pressing the speakerphone button.
Installing Y our Phone Upda ting Y our Phone F irmwar e Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 25 2 STEP 3 Scroll t o Softwar e V er sio n . The firmwar e version number is display ed. Cisco SPA501G: STEP 1 Press the Setup but t on.
Installing Y our Phone Upda ting Y our Phone F irmwar e Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 26 2 Up da te the F irmware on the Phone T o up dat e the firmwar e on the phone: STEP 1 Downlo ad the updat ed firmware ont o your PC.
3 Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 27 Using B asic Call Management F unc tions This chapt er provides instructions on usin g your basic phone functions .
Using B asic Call Ma nagement Functions Managing the Audio Source and V olume Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 28 3 Managing the Audio S ourc e and V olume Adjusting Call V olume T o adjust the volume of the handset or speak er , lift the handset or press the Speaker button.
Using B asic Call Ma nagement Functions Managing the Audio Source and V olume Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 29 3 Switching B et wee n the Handset , He ad.
Using B asic Call Ma nagement Functions Answering or Placing a C all Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 30 3 STEP 4 Press sav e . Answering or Placing a Call Y ou can answer , plac e, or r edial a call. Answering a Call T o answer a call: • Pick up the r ec eiv er .
Using B asic Call Ma nagement Functions Putting a Call on Hold Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 31 3 Re dialing a Call T o redial the last number on a Cisc o SP A501G, pr ess the Re di al but ton.
Using B asic Call Ma nagement Functions En di ng a Ca l l Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 32 3 Ending a Call T o end a call, do one of the f ollowing: • If you ar e using the handset , hang up. • If you ar e using the speakerphone, pr ess Sp eak er .
Using B asic Call Ma nagement Functions T r ansf erring Calls Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 33 3 If you hang up bef ore the sec ond call rings, the transf er fails and the first call is disconne ct ed.
Using B asic Call Ma nagement Functions Managing Misse d Calls Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 34 3 Managing Mis s e d Calls When enabled, the IP phone screen on your IP phone notifies you if a call came in that was unanswer ed.
Using B asic Call Ma nagement Functions F or war ding Calls Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 35 3 For warding Calls Y ou can f or ward all calls, f orward calls when the phone is busy , or f or ward calls to a phone when ther e is no answer .
Using B asic Call Ma nagement Functions F or war ding Calls Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 36 3 For warding Calls When Y our Phone is Busy Y ou can f or war d all incoming calls to anot her number when your phone is busy .
Using B asic Call Ma nagement Functions F or war ding Calls Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 37 3 STEP 3 Enter vm f or voice mail, or dial the numb er t o wher e the call should be f or warded. STEP 4 Press ok .
Using B asic Call Ma nagement Functions Se tti n g Do No t D i s tu rb Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 38 3 Call For ward De activa tion by using Star C o de s Enter *73 to deactivat e call f orwarding all.
Using B asic Call Ma nagement Functions Setting Call W aiting Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 39 3 STEP 5 Press sav e . Dis abling Do Not Disturb Do Not Disturb Softkey T o deact ivat e Do Not Disturb, pres s the -d n d softke y .
Using B asic Call Ma nagement Functions Picking Up a Call Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 40 3 STEP 6 Press sav e . Call Waiting by using the Star Code En ter *5 6 to ac ti va te c al l w ai t ing . Ent er *71 bef ore dialing a number to activat e call waiting during that ca ll.
Using B asic Call Ma nagement Functions Par ki ng a Ca ll Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 41 3 T o pick up a call ringing at a spe cific e x t ension by using the softkey : STEP 1 Press the pickup softke y .
Using B asic Call Ma nagement Functions Placing a Three- W ay Conf er ence Call Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 42 3 STEP 3 Press dial . The call is pick ed up on your phone. T o view a list of parked ca lls (and unpark fr om the list) : STEP 1 Press the Setup but t on.
Using B asic Call Ma nagement Functions Using the Phone Dir ectories Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 43 3 STEP 3 Press the Conf erence button again. All thr ee par ties are connected in the conf er ence call.
Using B asic Call Ma nagement Functions Using the Phone Dir ectories Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 44 3 Using Y our Pers on al Director y T o ac ces s the Phone Dir ectory , press the dir soft k ey , or pr es s the Setup button and sele ct Dir ector y .
Using B asic Call Ma nagement Functions Using the Call His tory Lists Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 45 3 Using the C orporate Dir ec tor y Depending on your Internet T elephony Service Provider or corporate network setup, you might not hav e a corp orat e direct or y available t o you.
Using B asic Call Ma nagement Functions Setting or Changing a Phone Passwor d Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 46 3 STEP 3 Select the Call Histor y list you want to view . A v ailable Call Hist or y lists are: • Red ial Lis t —Shows the last 60 numbers dialed fr om your phone.
Using B asic Call Ma nagement Functions Acc essing V oicemail Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 47 3 STEP 3 Enter a numeric password. Ent er the same pas sword again t o verify the accuracy . STEP 4 Press sav e .
4 Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 48 Using Advanc e d Phone Fe a tur e s This chapter describe s how t o configure advanced f eatures on y our IP Phone.
Using A dvanc ed Pho ne Feature s Configuring Pri vacy and S ecurit y Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 49 4 C onfiguring Privacy and S e curit y Blo cking Caller ID Y ou can blo ck Caller ID fr om your phone so that your phone number does not appear to the pers on you call.
Using A dvanc ed Pho ne Feature s Configuring Pri vacy and S ecurit y Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 50 4 STEP 6 Press sav e . Using the star co de: Press *77 . Anonymous call rejection will be enabled until y ou enter *87 .
Using A dvanc ed Pho ne Feature s Enabling and Using Dial Assis tance Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 51 4 Enabling and Using Di al A s sistanc e If you en.
Using A dvanc ed Pho ne Feature s Cr ea tin g S peed Di al s Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 52 4 Y ou can creat e and edit sp eed dials using your PC and the web c onfiguration utilit y. NOTE F or the Cis co S P A501G, cr eat e spee d dials by using the web configuration utilit y.
Using A dvanc ed Pho ne Feature s Using the Paging F ea ture Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 53 4 Using Sp ee d Di als Cisco SPA502G, Cisco SPA504G, Cisco .
Using A dvanc ed Pho ne Feature s Monitor ing and Acc essing Another Phone Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 54 4 C onfiguring Auto Answer T o c onfigur e your phone t o auto answer pages: STEP 1 Press the S etup button.
Using A dvanc ed Pho ne Feature s Cust omizing Y our IP Phone S creen Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 55 4 Customizing Y our IP Phone S cre en Y ou can customize the appearance of the IP phone screen (ex cept on the Cisc o SP A501G).
Using A dvanc ed Pho ne Feature s Cust omizing Y our IP Phone S creen Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 56 4 STEP 5 Press ok .
Using A dvanc ed Pho ne Feature s Cust omizing Y our IP Phone S creen Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 57 4 T o change your screen saver pictur e: STEP 1 In Scr een Sa ve r Mod e , choos e Sc ree n Sa v er I con and pr es s ed it .
Using A dvanc ed Pho ne Feature s Using Ring T ones Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 58 4 Using Ring T one s Each extension of y our phone can have a di ffer ent ring t one. Y ou can also creat e your own ring t ones (e xcept on the Cisco S P A501G).
Using A dvanc ed Pho ne Feature s Using Star Co des Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 59 4 Y ou can s et just one of these choic es, if nec es sar y . Using Star C ode s Y our IP phone can suppor t numerous “ star c odes” t o acce ss phone supplementar y ser vices .
Using A dvanc ed Pho ne Feature s Using Star Co des Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 60 4 *Requir es that your IP phone be par t of a Cisco V oic e Syst em . **Requires t hat the paged extension be part of a Cisc o V oice Syst em .
Using A dvanc ed Pho ne Feature s Using the In ter active V oice Resp onse Menu on the Cisc o SP A501 G Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 61 4 Using the Interactive V oic e Re spons e Menu on the Cis c o SP A501 G The Cisco S P A501G pr ovides an interactive v oice respons e menu.
Using A dvanc ed Pho ne Feature s Using the In ter active V oice Resp onse Menu on the Cisc o SP A501 G Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 62 4 73738 Restor e the phone t o the factory default soft ware and settings .
Using A dvanc ed Pho ne Feature s Advanc ed Proc ed ur e s f or T e chnical Suppor t Personnel Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 63 4 Advanc e d Pro c edure s for T e chnic al Supp or t Pers onnel ! CAU TI O N These menus are used t o configure and tr oublesho ot y our phone and the phone network .
Using A dvanc ed Pho ne Feature s Advanc ed Proc ed ur e s f or T e chnical Suppor t Personnel Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 64 4 • Res tar t : Rest ar ts your phon e. • F act or y Reset : Resets your phone t o the fact or y default settings .
5 Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 65 Using the Phone W eb Us er In ter fac e Y our Cis co IP Phone pr ovides a web inter f ace f or the phone user that allows you t o configure some f eatur es of your phone by using a web browser .
Using the Phone W eb User Inter face Logging in to the Phone W eb Us er In ter f ac e Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 66 5 Lo gging in to the Phone W eb Us.
Using the Phone W eb User Inter face Logging in to the Phone W eb Us er In ter f ac e Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 67 5 • Pe rsonal Direct or y—P ersonal address bo ok . • Att endant Console Status—Inf ormation about Cisc o SP A500S or SP A500D S A t t endant Consoles , if installed.
Using the Phone W eb User Inter face Setting V oice System P aramet ers Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 68 5 STEP 5 T o s a ve your change, pr es s Sa ve .
Using the Phone W eb User Inter face Setting V oice Phone Parame ters Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 69 5 S et ting V oic e Phone Parameters The voice phone paramet ers control the scr een saver . The table identifies and des cribes the parameters in the P hone tab.
Using the Phone W eb User Inter face Setting V oice Us er Par amet ers Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 70 5 S et ting V oic e Us er Parameters The voice User parameters contr ol the phone user options , such as caller ID and speed dia l n umbe rs.
Using the Phone W eb User Inter face Setting V oice Us er Par amet ers Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 71 5 Blo ck ANC Sett in g Ch oose yes from the drop-down menu t o block anonymous callers. Cho ose no to disable th e f ea tur e.
Using the Phone W eb User Inter face V iewing Call His tor y Lis ts Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 72 5 Viewing Call Histor y Lists T o view Call Histor y Lists: STEP 1 L og in to the web configuration utility.
Using the Phone W eb User Inter face Using Y our Personal Directory Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 73 5 Click the tab f or each list t o view it . Using Y our Pers on al Direc tor y Y our IP phone provides a phone director y f or you to st ore and view fr equently dialed numbers .
Using the Phone W eb User Inter face V iewing A t tendan t Console Status Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 74 5 Viewing A t tendant C ons ole Sta tus The SP A500S or SP A500D S user paramet ers are dis played in the A ttendant Console Status window .
A Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 75 Wher e to Go F r om Here Cisco provides a wide range of r es our ce s t o help you obtain the full benefits of the Cisco Small Busine ss IP phone. Produc t Re s ource s Suppor t Cisco Small Busine ss Suppor t Communit y w w w .
Where to Go F rom Here Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 76 A List of D ocuments See the f ollowing documents (available at the URLs list e d above) f or more inf ormation about your pr oduct .
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Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco Systems SPA502G c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco Systems SPA502G - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco Systems SPA502G, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco Systems SPA502G va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco Systems SPA502G, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco Systems SPA502G.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco Systems SPA502G. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco Systems SPA502G ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
