Manuel d'utilisation / d'entretien du produit OL-11303-01 du fabricant Cisco Systems
Aller à la page of 44
Corporate He adquarters Cisc o Syst ems , Inc . 170 West Ta sman Drive San Jos e, CA 95 134-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553- NETS (638 7) Fax: 408 526-4100 T r oubleshootin g Guid e f or Cisc o Unified Meet ingPlace Express Release 1 .
THE SPECIFICATIONS AND INFORMATION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJE CT TO CHANGE WITHOUT NO TICE. ALL STATEMENT S, INFORMATI ON, AND RECOMMENDA TIONS IN T HIS MANUAL ARE BELIEVED TO BE ACCURATE BU T ARE PRESEN TED WITHOUT WARRANTY OF ANY KIND, EXPRE SS OR IMPLIED.
LightStream, Linksys, MeetingPlace, MGX, Netw orking Acad emy, Network Regi strar, Packet , PIX, ProConnect, RateMUX, S criptShare, SlideCast, SMARTnet, StackWise, The Fastest Way to Increase Your I nternet Quotient, an d TransPath are registered trademarks of Cisco Systems, Inc.
.
v Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 CONTENTS Preface i Pur pose i Audienc e i Organi zation ii Relat ed D ocum ent atio n ii Conv enti ons iii Obtain ing Docu mentati on iii Cisco.
Cont ent s vi Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 CHAPTER 3 Common T elephon e Issues in Cis co Uni fied Meeti ngPlac e Express 3-1 Tips f or F aile d .
i Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface This pre face co ntains the f ollo wing secti ons: • Purpose, page i • Audien ce, pa ge i • Organiz.
ii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Organ ization Organization This g uide co ntains the fo llo wing chap ter: • Chapter 1, “T roubles h.
iii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Pre face Convent ions Conven tions The f ollo wing con ventions are u sed in t his gui de: Ti p This action sa ves time and is useful. Note Contains important informat ion.
iv Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Docume ntation Feedba ck Product Docu mentation DVD The Product D ocu mentat ion DVD is a l ibrar y of tec hnica l produc t docu ment ation on a por table mediu m.
v Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Pre face Produc t Alerts an d Field Not ices Reporting Se curity Problems in Cisco Produ cts Cisco is committed to deli vering secu re products. W e test our pr oducts interna lly before we rele ase them, and we striv e to correct all vulnerabilities quickly .
vi Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Obtaini ng Tech nical Assist ance Obtaining Tech nical Ass istance Cisco T echni cal Suppo rt provides 24-hou r-a-day award-winni ng techn ical assist ance.
vii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Pre face Obtaining Additional Publications and Information Submitting a Se rvice Request Using the online T AC Service Request T ool is the fastest way to open S3 an d S4 ser vice r equests.
viii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Obtaini ng Addit ional Publ ication s and Infor mation • Cisco Market place prov ides a variety of Cisco b ooks, re ferenc e guides, d ocumenta tion, a nd logo merchan dise.
C HAPTER 1-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System This chap ter cont a.
1-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapt er 1 Troubleshooti ng Access Issu es for the Cisco Unif ied Meeti ngPlac e Express Sy stem Recoverin g the Passw ord for the mpxadm in Accoun t Step 3 The syste m displays th ree optio ns.
1-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 1 Troublesh ooting Ac cess Issue s for the Cisco U nified Mee tingPlace Express Syst em Recoverin g the System Admi nistrat or Password Used in the E nd-User Inte rface an d the Admini strati on Console Step 5 At the prom pt, en ter /root/.
1-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapt er 1 Troubleshooti ng Access Issu es for the Cisco Unif ied Meeti ngPlac e Express Sy stem Accessi ng the.
1-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 1 Troublesh ooting Ac cess Issue s for the Cisco U nified Mee tingPlace Express Syst em Troubleshooting.
1-6 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapt er 1 Troubleshooti ng Access Issu es for the Cisco Unif ied Meeti ngPlac e Express Sy stem Troubles hooting a F ailed LDAP L og On Attem pt – The ent ries for th e Direct ory user name and P ass word fi elds are co rrect.
C HAPTER 2-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 2 Backing Up, Archiving, and Restoring Data in Cisco Unified MeetingPlace Express This c hapter c onta.
2-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 2 Backing Up, Arc hiving, and Restoring Data in Cisco Unified MeetingPlace Express Archivi ng Dat a Archiving Data Y ou can use the Cisco Unif ied M eetingPla ce Express Admi nistrat ion Cent er to conf igure the system to automatic ally arch iv e data.
2-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 2 Backing U p, Archi ving, and Res toring Da ta in Cisco Unified Mee tingPlac e Expres s Restoring Data Proc edure Step 1 Log in to the Cisco U nif ied Mee tingPlace Exp ress operating system as th e mpxadmin user .
2-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 2 Backing Up, Arc hiving, and Restoring Data in Cisco Unified MeetingPlace Express Resto ring Da ta.
C HAPTER 3-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 3 Common Telephone Issues in Cisco Unified MeetingPlace Express This chap ter cont ains the foll ow in.
3-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Ex press Undetect ed Key Pre sses • If there .
3-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Teleph one Issue s in Cisco Unified M eetingPl ace Expr ess Failed Incoming Calls • Check if G.7 29 coders ar e being use d somewhere in your net work, instea d of G.
3-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Ex press Dead Air During Calls Step 5 At the CL.
3-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Teleph one Issue s in Cisco Unified M eetingPl ace Expr ess Unable to Call Out c. Click A udio Paramet ers . Step 4 In the Def ault G.711 pack et size (millisec onds) f ield, enter 10 .
3-6 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Ex press Unable to Call Ou t.
C HAPTER 4-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 4 Exception Codes and Module Numbers Use d in Cisco Unified MeetingPlace Express This chap ter cont ains inform ation about the excep tion codes used in the Cisco Unif ied MeetingPlace Express system.
4-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Exceptio n Codes T abl.
4-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes an d Module Num bers Us ed in Cisc o Unified Me eting Place Expres s Excep tion Co des 196848 0x300F0 MINOR All ocatio n of access por ts to units has be en fixed.
4-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Exceptio n Codes 196953 0x30159 MINOR Password authe nticati on failure; may ne ed to conf igure or appli cation rest art.
4-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes an d Module Num bers Us ed in Cisc o Unified Me eting Place Expres s Excep tion Co des 458916 0x700A 4 MAJOR System c rashed: r estarted by t he integr it y ma na ge r .
4-6 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Exceptio n Codes 2162712 0x21001 8 W A RN POC: E-ma il not sent. SMT P serv ers are una v ailable.
4-7 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes an d Module Num bers Us ed in Cisc o Unified Me eting Place Expres s Module Nu mbers .
4-8 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Module Num bers 24576 .
C HAPTER 5-9 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 5 General Trou bleshooting Tips for the Cisco Unified MeetingPlace Express System This c hapter c onta.
5-10 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Troub leshoot ing Tips fo r the Cisc o Unifi ed Meetin gPlace Ex press Sy stem File Loc atio.
5-11 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Tro ubleshoo ting Tips for the Cisco Unified M eetingPl ace Expre ss System Troubl eshoot in.
5-12 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Troub leshoot ing Tips fo r the Cisc o Unifi ed Meetin gPlace Ex press Sy stem Troubles hoot.
IN-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 INDEX A accessing the system 1-4 arch iving da ta about 2-2 definition 2-2 auto-negoti ation 3-1 B backi ng up.
Index IN-2 Troubl eshooti ng Guide for Cisco Unifi ed Meeti ngPlace Express Re lease 1. 2 OL-11303-01 L L0 bac kup 2-2 M module numb ers 4-7 P pack et size 3-5 passwords chan ging for mpx admin user 1.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco Systems OL-11303-01 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco Systems OL-11303-01 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco Systems OL-11303-01, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco Systems OL-11303-01 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco Systems OL-11303-01, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco Systems OL-11303-01.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco Systems OL-11303-01. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco Systems OL-11303-01 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
