Manuel d'utilisation / d'entretien du produit CIVS-IPC-2500 du fabricant Cisco
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NOTICE. ALL STATEMENTS, IN FORMATION, AND RECOMME NDATIONS IN THIS MANUA L ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPL IED.
iii Cisco Video Surveillance System IP Camera User Guide OL-14220-01 CONTENTS Preface v Overvi ew v Organi zation v Obtain ing Docu mentat ion, Obt aining Su pport , and Secur ity Gui deline s v CHAPT.
Cont ent s iv Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Video Win dow 3-14 Audio Wind ow 3-17 Securi ty Wi ndows 3-18 Produc t Proce ss Window 3-19 Initia lizat ion Wind ow 3-1.
v Cisco Video Surveillance System IP Camera User Guide OL-14220-01 Preface Overview This doc ument , C isco V ideo Surve illance IP Camera User G uide pro vides informat ion about in stalling, conf iguring, using, managing, and troubleshooting the Cisco V ideo Surveillanc e IP Camera model CIVS-IPC- 2500.
vi Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Preface Obtainin g Docume ntation , Obtaining Sup port, and Se curity G uidelines Subscribe to the What’s New in Cisco Pr oduct D ocument ation as a Really Simple Syndication (R SS) feed and set cont ent to be deli ver ed direct ly to your des k top using a reader applicatio n.
CH A P T E R 1-1 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 1 Overview This chapte r provide s an ov ervie w of the Cisco V ideo Surv eillance IP Camera and its features.
1-2 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Ch apter 1 Over vi ew IP Camera Ph ysical D etails • Motion detection— The I P camer a can dete ct mo tion in up to thr ee designat ed fields of view by analyzin g changes in pix els and generate an aler t if motion is detecte d.
1-3 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 1 Ov erview IP Camera Physical Details Figur e 1 -1 Fr ont of IP Camer a 1 Lens opening The IP camer a support s a variety of C and CS mou nt lens es, which attach here. For best pe rforman ce, Cisc o reco mmend s that y ou use a DC auto iris lens.
1-4 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Ch apter 1 Over vi ew IP Camera Ph ysical D etails Figure 1-2 and the table that foll ow s describ e the item s on the rear of the IP cam era. Figur e 1 -2 Rear of IP Cam era 1 Reset button Recessed b utton th at reboots the IP c amera or resets it to a defaul t state.
1-5 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 1 Ov erview IP Camera Physical Details Figure 1-3 and the table that foll ow s descr ibe the it ems on the side of the IP came ra.
1-6 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Ch apter 1 Over vi ew DC Auto I ris Le ns Connect or Pinouts DC Auto Iris Lens Connector Pino uts Figure 1-4 and the table that follo ws describ e the pinouts of the DC auto iris lens connec tor on the IP cam era.
CH A P T E R 2-1 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 2 Getting Started This chap ter pro vides in structions for insta lling and pe rforming the initial setup o f the Ci sco V ideo Surve illance IP Camera.
2-2 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapter 2 Getting Sta rted Installi ng the IP Cam era War ni n g The power supply must be p laced indoors. Statement 331 Note If you use the IP cam era outdo ors, pl ace the camera and the power supply in a suitabl e NEMA enclo sure .
2-3 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 2 Getting Star ted Installing the IP Camera Step 4 Optional. Connect a microp hone t o the microp hone input jack on the rear of the IP camer a. Connecti ng an exter nal micr ophone disables the IP c amera interna l micro phone.
2-4 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapter 2 Getting Sta rted Performin g the Initial Set up of the IP Came ra After you install the IP camera, follo w the instruct ions in the “Pe rfo rm ing the In it ia l Setu p o f the I P Camera ” sect ion on page 2-4 to access and co nfigure the c amera.
2-5 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 2 Getting Star ted Acce ssi ng th e IP Came ra W indow s Step 2 In the Se t Pa ssword and V erify P asswo rd f ields in the Admi n column, enter a password for the IP c amera admini strat or .
2-6 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapter 2 Getting Sta rted Access ing the IP Ca mera Window s Y ou need th is informati on to ac cess the I P camera windo ws: • IP address of t he IP camera. The default IP address i s 192.
2-7 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 2 Getting Star ted Adjusting Back Focus on the IP Camera The Main windo w app ears and video from the IP ca mera starts playin g automatically . Y ou can take these actions in the Main wi ndo w: • Click the Setup link to access con figuration me nus for th e camer a.
2-8 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapter 2 Getting Sta rted Resett ing the IP Camera • If the IP ca mera is receiving power throug h the power ada pter, unplug t.
CH A P T E R 3-1 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 3 Configuring and Man aging the IP Camera The Cisco V ideo Sur veilla nce IP Camera p rovides c onf iguration windo ws that yo u use to co nf igure and manage th e IP camera.
3-2 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Configur ation Ov erview Configuration Ove rview There are man y settin gs and o ptions that you ca n conf igur e for the I P camera .
3-3 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Configur ati on Overview Audio o ptions Incl udes opt ions fo r aud io streams tha t are re cei v ed or sent by the IP cam era. Requ ired i f you use the inte rnal or an exter nal mi croph one, or an ext e rn a l s p ea k er.
3-4 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Naviga ting the Con figuration Window s Navigating the Configuration Windo .
3-5 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Setup Wind ow s • Status – System – Audio V ideo – Netwo rk – Syslog .
3-6 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Setup W indows Enable LED Opera tions Check this c heck b ox if y ou wan t the Rea dy LE D or Ac tiv ity LED on the front of the IP c amer a to lig ht whe n the I P cam era recei ves po wer or perfor ms an acti vity .
3-7 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Setup Wind ow s Advanced Setup W indow The Ad vanced Setup window provides o ptions fo r configur ing various networ k and pro tocol settings for the IP came ra.
3-8 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Setup W indows Enable HTTPS Alte rnat i ve Port Check th is che ck box to ena ble In ternet access t o th e IP cam era th rough an HTTPS po rt othe r than the de fault port 44 3.
3-9 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Setup Wind ow s IP Filter Window The IP Filter windo w pro vides option s for c.
3-10 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Admini stration Win dows Administration Windows The A dministr ation windows let you configur e IP c amera use rs, rese t or restar t the I P cam era, and upgrade firmware on the I P cam era.
3-11 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Admi nist rati on W ind ows • T o r em ove a u se r, cl ic k Delete next to the us er . If you delete a user wh o is logged into the IP camera, the u ser rema ins lo gged in and can co ntinue access the I P cam era.
3-12 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Admini stration Win dows Maintenan ce Win dow The Mainte nance windo w p r.
3-13 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Admi nist rati on W ind ows Firmware Window The Firmware window lets you vi e w infor mation ab out the firmware that is installe d on the IP camera and upgr ade the firmware.
3-14 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Audio/Vid eo Windows Audio/Video Windows The A udio/V ideo wind ows provide option s for configurin g au dio and vid eo from the I P ca mera.
3-15 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Audi o/Vid eo W ind ows Max. Fr ame Rat e Select t he des ired m axim um fr ame rat e fo r the pr imar y vi de o str eam fr om the IP ca mera .
3-16 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Audio/Vid eo Windows Pres et Choose one the fo llowing p reset white balan.
3-17 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Audi o/Vid eo W ind ows Audio W indow The Audio windo w pro vides options for e nabling and con figurin g audio that is t ransmitted to and from the IP ca mera.
3-18 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Security Window s Security Windows The Sec urity wi ndows provide opt ions.
3-19 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Securi ty W indow s Product Proce ss Windo w The Prod uct Pro cess win dow displays t he pro cesses tha t occupy T CP or UDP po rts, and let s you stop any of t hese pr oces ses.
3-20 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Applicat ions Window s Complexity Window The Compl e xity win do w pro vide s op tio ns fo r co nf igur in g req uir ement s fo r the IP c amer a admi ni stra tor and user pass words.
3-21 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Applications Windows Mail & FTP Window When the IP camera d etects an e vent, it can sen d an e-mail m essage to up to three design ated rec ipients .
3-22 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Applicat ions Window s SMTP Ma il Server Enter t he name or IP ad dress of the pri mary SMTP ser ver .
3-23 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Applications Windows Motion Detection Window The Motio n Dete ctio n wind ow allows you to con figure up t o thre e ar eas in a vi deo field.
3-24 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Applicat ions Window s Event Wi ndow The Even t window provides o ptions f or configuri ng how the IP ca mera ha ndles events.
3-25 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Applications Windows If you c hange an y options in the E ven t windo w , exce pt deletin g an e vent from t he e vent schedule list, you must click Save to sav e the changes.
3-26 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Applicat ions Window s SNMP Windo w The SNMP win do w al lo ws you to conf igure Si mple Netw or k Mana geme nt Pr otoc ol (S NMP) s ettin gs for the IP came ra.
3-27 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Applications Windows T o display the SNMP wind ow , access the configurati on wi ndows as desc ribed in the “Perfor ming the Initial Setup of th e IP Cam era” sectio n on pag e 2-4 , c lick A pplicatio ns , then click SNMP .
3-28 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Applicat ions Window s PTZ (RS- 485) W indow The PTZ (RS-485 ) windo w allo ws you to enab le pan, tilt, zoom (PTZ ) functions for the IP camera.
3-29 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Applications Windows If you chang e any opt ions in the PTZ (R S-485) w indow , yo u must click Save to sa v e the chang es. T o discar d the ch ange s, clic k Cancel before c lick ing Save .
3-30 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Applicat ions Window s Preset Positions Window If you cl ick th e Set P re.
3-31 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Status Wi ndow s Status Windows The Status w indows provide optio ns for viewing and man aging a variety of syst em inform ation.
3-32 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Status Window s System Wind ow The System windo w displays info rmatio n about th e IP camera.
3-33 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Status Wi ndow s Ta b l e 3 - 2 1 desc ribes t he optio ns in the Audio/ V ideo window . Al l optio ns are for displ ay only . Note Th is wi ndow is not curre ntly su pported if you u se the IP c amera with Cisco VSM.
3-34 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Status Window s Syslog & Lo g Wind ow The Syslog & Log window lets you mana ge the IP ca mera log file, whic h capture s and stores in format ion about t he IP ca mer a and its activitie s.
3-35 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Status Wi ndow s Ta b l e 3 - 2 4 describes the messages th at ca n appear in the I P camera log f ile. When you vie w the log fi le, each mess age includ es the dat e and time tha t it wa s logged.
3-36 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Status Window s LOG: Clear all messag es. Y ou ha v e used th e Clea r Log b utto n to delete the log f ile from the IP ca mera SDRAM.
3-37 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 3 Configuring an d Managing the IP Came ra Status Wi ndow s Video Log Window The V iew V ide o Log windo w lets you manag e video fi les.
3-38 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapt er 3 Config uri ng and Mana ging t he IP Came ra Status Window s The IP c amera stores video log file s in its i nternal SDRAM .
CH A P T E R 4-1 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 4 Viewing and Live Video After y ou instal l and se t up t he Cisco V ideo Surveillanc e IP Ca mera a s describ ed in.
4-2 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chap ter 4 View ing and Li ve Vi deo Viewing Vid eo through t he Home Window Ov erview Figur e 4-1 Hom e Windo w 1 Digit al zoom factor . For info rmat ion a bout di gital zoomi ng, see the “Home W indow Controls” sectio n on page 4-3 .
4-3 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 4 Viewing and Li ve Video Viewin g Vide o through t he Home Win dow Overvie w Home Window Controls The Ho me windo w provi des co ntrols for se veral I P camer a fea tures. Ta b l e 4 - 1 descr ibes th e contr ols in the Home windo w .
4-4 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chap ter 4 View ing and Li ve Vi deo Viewing Vid eo through t he Home Window Ov erview IP camera control b uttons T o pan the IP ca mera, use the left or right arro w b uttons . T o tilt the IP came ra, use the up or do wn arro w butt ons.
4-5 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 4 Viewing and Li ve Video Viewin g Vide o through t he Home Win dow Overvie w Snapsho t b ut ton Ca ptur es an d sa v es a snap shot image of t he c urrent video image in th e for mat a nd loca tion of you r choice , and with the file name of you r choi ce.
4-6 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chap ter 4 View ing and Li ve Vi deo Viewing Vid eo through Th ird-Party Devi ces or Softwar e Viewing Video through T hird-Party .
4-7 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 Chapter 4 Viewing and Li ve Video Viewing Video through Third-Party Devices or Software Acces sing t he Secon dary St ream by u si.
4-8 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chap ter 4 View ing and Li ve Vi deo Viewing Vid eo through Th ird-Party Devi ces or Softwar e.
CH A P T E R 5-1 Cisco Video Surveillance System IP Camera User Gu ide OL-14220-01 5 Troubleshooting This ch apter de scrib es some co mmon pr oblems that may b e encoun tered wh ile using the IP camer a and provides possible solutions. Sympto m Cannot connec t to an IP came ra thr ough a web browser .
5-2 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Chapter 5 Troubles hooting Sympto m The motion detect ion feature does not sen d e-mail alerts.
A- 1 Cisco Video Surveillance System IP Camera User Guide OL-14220-01 APPENDIX A Using the IP Ca mera with Cisco VSM Cisco V ideo Surveilla nce Manager (VSM ) is a suite of powerfu l and flexib le vid.
A- 2 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Appendix A Using the IP Cam era with Cisco VSM Obt ainin g th e Req uire d D river Pac k This appendix includes the fo llo wing sections. Re vie w this information befo re using the IP camer a with VSM.
A-3 Cisco Video Surveillance System IP Camera User Guide OL-14220-01 Append ix A Using the IP Ca mera with Cisco VSM Troubleshooting the IP Ca mera when used with VS M Troubleshooting the IP Camera wh.
A- 4 Cisco Video Surveillance System IP Came ra User Guide OL-14220-01 Appendix A Using the IP Cam era with Cisco VSM Troublesho oting the IP Cam era when used with VSM.
IN-1 Cisco Video Surveillance System IP Camera User Guide OL-14220-01 INDEX A action config uring 3-26 overvi ew 3-24 triggere d by event 3- 24 ActiveX con trols 3-23 activity indicatio n 1-3 Activity.
Index IN-2 Cisco Vi deo Sur veillanc e System IP Camera User Guide OL-14220-01 overvi ew 3-2 requir ements 3-2 config urati on, of IP c amera backi ng up 3-12 copying to camer a 3-12 saving 3-12 uploa.
Inde x IN-3 Cisco Video Surveillance System IP Camera User Guide OL-14220-01 E e-mail notificati on config uring 3-22 enab lin g 3-26 From field 3-22 FTP server li nk 3-21, 3-22 log file 3-37 of ev en.
Index IN-4 Cisco Vi deo Sur veillanc e System IP Camera User Guide OL-14220-01 HTTPS acce ssing cam era thro ugh 2-6 alternativ e port 3-8 default port 3-8 I I/O p orts See inpu t ports, and se e out .
Inde x IN-5 Cisco Video Surveillance System IP Camera User Guide OL-14220-01 overvi ew 3-9 K Kensingt on lockdo wn equipme nt 2-4 L LAN port 1-4 LED Activity 1-3 controlling ope ration of 3-6 disablin.
Index IN-6 Cisco Vi deo Sur veillanc e System IP Camera User Guide OL-14220-01 Motion D etection wi ndow options 3-24 overvi ew 3-23 mounting, IP c amera 2-4 multicas t audio ad dress 3-9 audio por t .
Inde x IN-7 Cisco Video Surveillance System IP Camera User Guide OL-14220-01 moving IP ca mera to 4-3 Preset Positions win dow options 3-30 overvi ew 3-30 privileg e level, for u sers 3-11 processes d.
Index IN-8 Cisco Vi deo Sur veillanc e System IP Camera User Guide OL-14220-01 primar y 3-21 seco ndary 3-22 snapshot , of video ima ge 4-5 SNMP, conf iguring 3-26 SNMP window options 3-27 overvi ew 3.
Inde x IN-9 Cisco Video Surveillance System IP Camera User Guide OL-14220-01 primar y stream 3-14, 4-6 quality 3-14 resolution 3-14, 3-33, 4-4 saturation 3-16 seco ndary stre am 3-14, 3-15, 4-6 sharpn.
Index IN- 10 Cisco Vi deo Sur veillanc e System IP Camera User Guide OL-14220-01.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco CIVS-IPC-2500 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco CIVS-IPC-2500 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco CIVS-IPC-2500, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco CIVS-IPC-2500 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco CIVS-IPC-2500, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco CIVS-IPC-2500.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco CIVS-IPC-2500. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco CIVS-IPC-2500 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
