Manuel d'utilisation / d'entretien du produit V7000 du fabricant 3Com
Aller à la page of 84
http://www.3com.com/ Part Number 900-0187-01 AA Published August 2004 V7000 T elephone Guide ■ 2101 Basic Telephone ■ 2102 Business Telephone ■ 3101 Basic Telephone ■ 3102 Business Telephone ■ 3105 Attendant Console ■ VCX Complement Attendant Console VCX ™ V7000 IP Telephony Solution System Relea se 5.
DR A F T 3Com Corporati on 350 Campus Drive Marlbor ough, MA 01752-3064 Copyright © 2003, 2004, 3Com C orporation. All rights re served. No part o f this documentati on may be reproduced in any form .
C ONTENTS A BOUT T HIS G UIDE Conventions 8 Figures 8 Related Docum entation 9 Comments 9 1 VCX V7000 B ASIC T ELEPHONE — M ODEL 2101 VCX T elephone Model 2101 Overview 12 Buttons and Cont rols 13 F.
4 4 VCX V7000 B USINESS T ELEPHONE — M ODEL 3102 VCX T elephone Model 3102 Overview 36 Buttons and Cont rols 37 Programmable Access Buttons 40 Feature Codes 41 Status Lights 42 5 VCX V7000 A TTENDAN.
5 T erminating Calls 62 Activating Do Not Disturb 62 T ransferring Y our Phone Se ttings to Anoth er Phone 62 T ransferring a Cal l 63 Unattended T ransfer 63 Attended T ransfer 63 T ransferring a Cal.
6.
A BOUT T HIS G UIDE This guide describes how to se t up and use 3Com® VCX™ V7000 telephones and consoles. This guide is for users of the following VCX V7000 hardware and software: ■ VCX 2101 Basi.
8 A BOUT T HIS G UIDE Conventions Ta b l e 1 and Ta b l e 2 list conventions that are used thr oughout this guide. Figures Thi s guide pr ovides figur es and scr een ca ptur es that conta in sample data. This data may vary from the data on an installed system.
Related Documentation 9 Related Documentation These 3Com documents contain addi tional information about the VCX TM V7000 IP T elephony Solution products in this release. ■ VCX TM Business T elephone Quick Referen ce Guide ■ VCX TM Basic T elephone Quick Reference Guide ■ Enterprise Management Suite User Guide , V ersion 2.
■ Y our name and organizatio n (optional) Example: V7000 T elephone Guide System Release 5.0 Part Number 900-0187-01 Rev AA Page 25.
1 VCX V7000 B ASIC T ELEPHONE — M ODEL 2101 This chapter describes the buttons and controls on the 3Com® VCX™ 2101 Basic T elephone. This chapter includes the followin g topics: ■ VCX T elephone Model 2101 Overview ■ Buttons and Controls ■ Featur e Codes For information about the 2102 Business T e lephone, see Chapter 2 .
12 C HAPTER 1: VCX V7000 B ASIC T ELEPHONE — M ODEL 2101 VCX T elephone Model 2101 Overview Y our VCX 2 101 Basic T elephone must b e configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX pho ne s and devices.
Buttons and Controls 13 Buttons and Controls Fi gure 1 shows the buttons and contr ols on the VCX Basic T elephone. Figure 1 VCX 2101 Basic T elephone The 2101 Basic T elephone has these features: 1 Handset 2 Hook switch (under the handset) — Pr essing and releasing the hook switch gives you a dial tone.
14 C HAPTER 1: VCX V7000 B ASIC T ELEPHONE — M ODEL 2101 ■ Speed Dial — Speed dial numbers must be configu red thr ough the VCX User Interface, which is accessed through the web (see Enable Speed Dial Codes in Chap ter 7 . The VCX Model 2101 Basic T elephone has no buttons that can be mapped for speed dialing.
Feature Codes 15 The telephone LabelMaker , which is available thr ough the 3Com web site , enables you to print lab els for the feature buttons. See Printing Labels . Feature Codes Ta b l e 3 lists the feature codes on the 2101 Basic T e lephone. Ta b l e 3 Featur e Codes Code Description 31 Displays and dials the fi rst speed dial number.
16 C HAPTER 1: VCX V7000 B ASIC T ELEPHONE — M ODEL 2101 209 Allows you to adjust the volume (using the Volume control buttons) of the tone produced whe n a key is pressed. 300 Displays the current software version. 340 Enables or disables the Hold button (not supported in this release).
2 VCX V7000 B USINESS T ELEPHONE — M ODEL 2102 This chapter describes the buttons and controls on the3Com® VCX™ 2102 Business T elephone. This chapter includes the followin g topics: ■ VCX T el.
18 C HAPTER 2: VCX V7000 B USINESS T ELEPHONE — M ODEL 2102 VCX T elephone Model 2102 Overview Y our VCX 2 102 Business T elephone must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX pho ne s and devices.
Buttons and Controls 19 Buttons and Controls Fi gure 2 shows the buttons and controls on the 2102 Business T elephone. Figure 2 3Com 2102 Business T ele phone The 2102 Business T elephone has these fe.
20 C HAPTER 2: VCX V7000 B USINESS T ELEPHONE — M ODEL 2102 ■ Speed Dial — Displays configured speed dial numbers. See Speed Dialing . ■ Set Forward Number — Enables a call forwarding number . This feature is set thr ough the VCX 7000 User Interface (see Chapter 7 ).
Programmable Access Buttons 21 13 T ransfer button — Sen ds the currently active call to another telephone. See T r ansferring a Call . 14 Conference bu tton — Enables you to set up a confer ence call (3-way calling). See Setting up a Conference Call .
22 C HAPTER 2: VCX V7000 B USINESS T ELEPHONE — M ODEL 2102 Default Settings The Access buttons have the following def ault settings: Y our administrator can change these settings. 1O K — Press the OK button to send a call. 2 Release — Press the Release button to disconnect a call.
Line Status Lights 23 Line Status Lights The light for each Access button for each line (syst em appearance) indicates the status of the button. Ta b l e 4 lists the light pattern associated with the status of each line. When you are on a call, you can answer another call while the line status light is flashing.
24 C HAPTER 2: VCX V7000 B USINESS T ELEPHONE — M ODEL 2102 102 or 103 Displays the volume setting for the current mode: ■ If the handset is in the cradle and the speaker is disabled, displays the ring volume setting. ■ If the speaker is enabled, displays the speaker volume setting.
Feature Codes 25 461 Displays the User Direct ory on the Display Panel. 600 Displays the Program menu on the Display Panel. 640 Enables or disables the Mute function. 995 Force registration. For administrator use only. 996 Performs soft reset. For administrator use only.
26 C HAPTER 2: VCX V7000 B USINESS T ELEPHONE — M ODEL 2102.
3 VCX V7000 B ASIC T ELEPHONES — M ODELS 3101 AND 3101SP This chapter describes the buttons, controls, and features on the 3Com® VCX™ 3101 and 3101SP Basic T elephones.
28 C HAPTER 3: VCX V7000 B ASIC T ELEPHONES — M ODELS 3101 AND 3101SP VCX T elephone Model 3101 and 3101SP Overv iew Y our VCX 3 101 Basic T elephones must b e configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX pho ne s and devices.
Buttons and Controls 29 Buttons and Controls Fi gure 4 shows the butto ns and controls on the VCX Model 3101SP Basic T elephone. The VCX Model 3101 Basic T elephone does not include a microphone, 8 , or a speaker button and its indicator light, 10 . All other controls ar e identical on the two telephones.
30 C HAPTER 3: VCX V7000 B ASIC T ELEPHONES — M ODELS 3101 AND 3101SP 2 Message W aiting Indicator (MWI) — When lit, indicates that you have one or more new messages (voice, e-ma il, or fax) in your m ailbox. Also, this indicator flashes when your telephone rings.
Buttons and Controls 31 For best results, keep the ar ea around the micr ophone fr ee of obstructions. T o minimize the effects of backgr ound noise, the microphone is dir ectional; it performs best when you are dir ectly in fr ont of the telephone.
32 C HAPTER 3: VCX V7000 B ASIC T ELEPHONES — M ODELS 3101 AND 3101SP Programmable Access B uttons Figur e 5 displays the Access buttons on the VCX Model 3101 and 310 1SP Basic T elephones.
Programmable Access Buttons 33 Y ou can access most of the features in Ta b l e 6 by pressing a pr ogrammed access button on the 310 1 Basic T elephone; the feat ures that do not have a programmed access button have an asterisk (*). Ta b l e 6 Featur e Codes Code Description 31 Displays and dials the fi rst speed dial number.
34 C HAPTER 3: VCX V7000 B ASIC T ELEPHONES — M ODELS 3101 AND 3101SP Statu s Lights for System Appearance Buttons An Access button that is set up for incomin g and outgoing calls is called a System Appearance button. The light beside each System Appe arance button indicates the status.
4 VCX V7000 B USINESS T ELEPHONE — M ODEL 3102 This chapter describes the buttons, controls, and features on the 3Com® VCX™ 3102 Business T elephone.
36 C HAPTER 4: VCX V7000 B USINESS T ELEPHONE — M ODEL 3102 VCX T elephone Model 3102 Overview Y our VCX 3 102 Business T elephone must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX pho ne s and devices.
Buttons and Controls 37 Buttons and Controls Fi gure 6 shows the buttons and controls on the VCX Model 3102 Business T elephone. Figure 6 VCX Model 3102 Business T ele phone 1 Soft buttons — Use the soft buttons to navigate through Display Panel options.
38 C HAPTER 4: VCX V7000 B USINESS T ELEPHONE — M ODEL 3102 3D i s p l a y P a n e l — Displays telephone st atus messages, Caller ID information (if enabled), and the num ber of messages (voice, e-mail, and fax) that you have in your mailbox.
Buttons and Controls 39 13 Redial button — Redials the last telephone number or extension that you called. See Redialing a Call . 14 Speaker button — Enab les you to use the spea ker phone feature. Press the Speaker button before you dial t he call, when your telephon e is ringing, or while a call is in progr ess.
40 C HAPTER 4: VCX V7000 B USINESS T ELEPHONE — M ODEL 3102 Programmable Access Buttons Figur e 7 shows the 18 programmable Access buttons on the phone.
Programmable Access Buttons 41 10 Do Not Disturb — Enables the Do Not Disturb feature. See Activating Do Not Disturb . 11 Headset — Enables the use of a he adset connected to the telep hone.
42 C HAPTER 4: VCX V7000 B USINESS T ELEPHONE — M ODEL 3102 Status Lights An Access button that is set up for incomin g and outgoing calls is called a System Appearance button. The light beside each System Appe arance button indicates its status. See Ta b l e 9 .
Status Lights 43 Ta b l e 9 Status Lights for Syst em Appearance Buttons If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On ho ld.
44 C HAPTER 4: VCX V7000 B USINESS T ELEPHONE — M ODEL 3102.
5 VCX V7000 A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDANT The VCX V7000 Attendan t Console (Model 3105) and the VCX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently .
46 C HAPTER 5: VCX V7000 A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDANT VCX Attend ant Console The VCX 3105 Attendant Co nsole has 50 Access buttons and 4 prepr ogrammed Feature buttons. In ef fect, the Attendant Console is an extension of the VCX B usiness T ele phone or VCX Basic T elephone with which it is associated.
VCX Attendant Console 47 Figure 8 VCX 3105 At tendant Consol e 1 T ransfer button — Enables you to send a call to another telephone. See T ransferr ing a Call . 2 Hold button — Places a caller o n hold. See Putting a Call on Hold . 3 Conference button — Allows you to set up a three-way conference call.
48 C HAPTER 5: VCX V7000 A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDANT Printing Labels T o cr eate, print, and save labels for your Attendant Console (o r any VCX telephone): 1 Access the 3Com web site, http://www .3com.com. 2 Click Support & Downloads and select Downloads & Drivers from the dr op-down list box.
Complement Attendant Software 49 Attendant Console Status Lights An Access button that is set up for incomin g and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates its status. See Ta b l e 10 .
50 C HAPTER 5: VCX V7000 A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDANT Figure 9 Complement Attendant Software Main Window The main window includes three areas: ■ The Call List appears on the top part of the window and dis plays currently active calls.
Complement Attendant Software 51 When you answer a call using the Complement Attendant Software, you can select a user from the directory and transfer the call to that user . Ta b l e 11 describes the main elements of the Call List and Directory List areas.
52 C HAPTER 5: VCX V7000 A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDANT status of other phones. This feature is very useful for determining if someone is on the phone prior to transferring a call to that person. Ta b l e 12 describes Command Butto ns, and the keyboard shortcuts to functions on the Action menu.
Complement Attendant Software 53 For additional information on us ing the Complement Attendant Software , see the Help system in the softwar e..
54 C HAPTER 5: VCX V7000 A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDANT.
6 S TANDAR D F EATUR ES This chapt er describes the stand ard VCX telephone features that you can access on the telephone. Chapter 7 describes the advanced telephone features available thr ough the VCX-7000 Web interface.
56 C HAPTER 6: S TANDARD F EATURES ■ Using a Headset (3102 ph one only) Answering a Call T o answer an incoming call, lift the handset. If your phone includes multiple ac cess lines, press the Access button for the line on which the new call is arriving.
Making Calls 57 ■ For Model 3101SP (and Models 2102 and 3102 ), press Feature + 100 . The red light next to the button comes on or goes out and this message appears on the Display Panel: HANDS_FREE Making Calls This section describes standard dialing featur es.
58 C HAPTER 6: S TANDARD F EATURES Using the T elephone Display Panel The Display Panel shows telephone stat us messages, Caller ID information (if enabled), and the number of message s (voice, e-mail, and fax) that you have in your mailbox.
Viewing th e User Dire ctory 59 b For recei ved calls, pr ess 2 . c For missed calls, press 3 . d For unviewed missed calls, press 4 . e T o clear the all call logs, press 5 . The Display panel always starts with the oldest call in the category you select.
60 C HAPTER 6: S TANDARD F EATURES The Display Panel shows the first user in the directory . Use the Scro ll buttons to locate a particular user . The Soft buttons have the following functions when viewing the User Directory: ■ Use the Slct button to select a user and dial that user’ s extension.
Setting up a Conference Call 61 3 T o toggle between the two calls, put the current call on hold and then press the Access button for the call you want to resume. Setting up a Conference Call The conference feature enables you to have three people on one call (3-way calling).
62 C HAPTER 6: S TANDARD F EATURES T erm inating Calls Y ou can termin ate a call (hang up) by replacing the handset, pressing the Release button, or if the call is on Sp eaker , turn ing the Speaker off by pre ssing the Speaker button.
Transferring a Call 63 3 When you are finished using the other phone, log out of the phone by pressing Pr ogram + 5 + 6 (or Feature 60 0 + 5 + 6 ). 4 Log back into your own phone by pressing Program + 5 + 6 (or Featur e 600 + 5 + 6 ). If the Multiple Contacts feature is enabled, you do n ot have to log out of one phone before logging into another .
64 C HAPTER 6: S TANDARD F EATURES T ransferring a Call Directly to V oice Mail Y ou can transfer incoming calls di rectly to voice mail by using the Fwd Mail button. 1 Pre ss Fwd Mail (Model 3102 Model 2102) or press Feature + 440 (Model 3101 and Model 2101).
Speed Dialing 65 down V olume Contr ol buttons r epeatedly until the volume is at the level you prefer . Y ou can change the volume dur ing a conversation or by listening to the dial tone. ■ Headset V olume (Model 3102 only) — During a call, press the up or down V olume Contr ol buttons r epeatedly until the volume is at the level you prefer .
66 C HAPTER 6: S TANDARD F EATURES 4 T o store the number , p ress the OK button. T o set up speed dialing using the Program button and the Speed Dial menu: 1 Press the Program button. 2 T o access the Speed Dial Pr ogram menu, press [ 3 ]. 3 Scroll to the number of the Access button you wan t to set up.
Using a Headset (3102 phone only) 67 through 899 inclusive. Ask your admi nistrator to verify the Call Park extensions for your location. If the call is not answer ed 5 minutes a fter it is parked, it can be r etrieved only from the original telephone.
68 C HAPTER 6: S TANDARD F EATURES T o prepar e the headset for all calls on the Model 3102 Business T elephone: 1 Plug the headset connector into the he ads et jack on the underside of the telephone. 2 Press the Headset b utton. By default, this b utton is the Access button just below the Program button at the top right cor ner of the telepho ne.
7 A DVANCED F EATUR ES This chapter describes how to access the VCX 7000 User Interface application. It also provides a description of the options available to manage your use r account and VC X telephone fr om this web-based application.
70 C HAPTER 7: A DVANCED F EATURES Accessing the VCX 7000 User Interface Y ou can use the VCX 7000 User Interf ace to access and manage advanced VCX telephone features, ch ange your web login password, and modify your personal account information. The the VCX 7000 User Interface is a web-based application.
VCX 7000 User Interface Overview 71 Figure 11 VCX 7000 User Interface W elcome Window VCX 7000 User Interface Overview The W elcome window shown in Figure 11 illustrates the general structure of the VCX V7000 User Interface.
72 C HAPTER 7: A DVANCED F EATURES information on a page, click Help to launch the VCX 7000 User Interface online Help system. The following list provides a brief de scription of the features you can manage on each tabbed pa ge. For detailed informatio n, refer to the online Help.
Enable Speed Dial Codes 73 ■ Registrations — Lists all phones on which you are currently logged in or which have your extension bridged to them. ■ Passwords — Enables you to set the login password for a phone extensions.
74 C HAPTER 7: A DVANCED F EATURES Y ou can also set up one-t ouch speed dial numbers directly on your Business telephone. See Spee d Dialing for more information.
Enable Call Forwarding 75 VCX 7000 User Interface, you can forward all unanswer ed calls by pressing the access code and then entering the number to which you want the calls forwarded. ■ Busy Line —Redirect incoming calls to another destination when your phone is busy .
76 C HAPTER 7: A DVANCED F EATURES Enabling the Busy Line Condition T o configure the Busy Line forwar ding condition from the telephone: 1 Enter the Call Forwarding access code that you set up on the VCX 7000 User Interface for the Busy Line condition, for example *74.
Controlling Caller ID 77 (enabled or disabled) and set up access codes to modify the default setting. Ther e are thr ee access code settings: ■ T oggle the default setting on o r off. ■ Block Caller ID information for your next call. ■ Send Caller ID information for your next call.
78 C HAPTER 7: A DVANCED F EATURES Enabling Bridge Extensions This section describes how to enable and use br idge extensions set up through the VCX 7000 User Interface. The VCX system allows you to set up your extension so that other users can receive your calls at their phone.
Logging Out 79 Logging Out T o log out of the VCX 7000 User Interface, follow these steps: 1 From any sc reen, click the Log Out button just above the copyright notice.
80 C HAPTER 7: A DVANCED F EATURES.
I NDEX Numbers 2101 Basic T elephone 12 featur e codes 15 figure and featur es 2102 Business T elephone 18 featur e codes 23 figure and featur es line status lights 23 programmable access buttons 21 3.
82 I NDEX extensions bridging 78 F feature codes 2101 Basic T elephone 15 2102 Business T elephone 23 3101 Basic T elephones 32 3102 Business T elephones 41 H hands-free using 56 headset retuning afte.
V 83 VCX User Interface accessing 70 logging out 79 login screen 70 voice mail transferring a call to 64 volume controlling 64.
84 I NDEX.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté 3Com V7000 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du 3Com V7000 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation 3Com V7000, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le 3Com V7000 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le 3Com V7000, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du 3Com V7000.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le 3Com V7000. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei 3Com V7000 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
