Manuel d'utilisation / d'entretien du produit MIC612 du fabricant Bosch Appliances
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MIC612 Thermal Camera MIC612 en Installation Manual.
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MIC612 Thermal Camera Table of Cont ents | en 3 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 T able of Contents 1S a f e t y 6 1.1 About this Manual 6 1.2 Conventions in this Man ual 6 1.3 Legal Information 6 1.4 Important Safety Instructions 6 1.
4 en | Table of Cont ents MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 5.4 Setting the Addresses of the Two Cameras of the MIC612 33 5.4.1 Setting the Address of the Optical Camera via FastAddress 34 5.
MIC612 Thermal Camera Table of Cont ents | en 5 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 10.4 Pre-position Tour 64 10.5 Azimuth, Elevation, and Compass Directions 64 10.5.1 Setting the Azimuth Zero Point 64 10.5.
6 en | Safety MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 1S a f e t y 1.1 About this Manual This manual has been compiled with great care and the information it contains has been thoroughly verified.
MIC612 Thermal Camera Safety | en 7 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 1. Install according to the manufacturer’s instructions. 2. Do not install near any heat sources such as furnaces, radiators, heaters, s toves, or other equipment (including amplifiers) that produce heat.
8 en | Safety MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 8. Do not point the camera at the sun. Bosch Security Systems will no t be liable for any damage to cameras that have been pointed directly at the sun.
MIC612 Thermal Camera Safety | en 9 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 – For 18 VAC units, voltage applied to the un it's power input should not exceed ±10%. User-supplied wiring must comp ly with local electrical cod es (Class 2 power levels ).
10 en | Safety MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 1.7 FCC and ICES Compliance FCC ET ICES INFORMATION (commercial applications) (U.S.A. and Canadian Models Only, CLASS A) This device complies with part 15 of the FCC Rules .
MIC612 Thermal Camera Safety | en 11 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 Au besoin, l’utilisateur consultera son revendeur ou un technicien qualifié en radio/télévision, qui procédera à une opération co rrective.
12 en | Unpacking MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 2 Unpacking – This equipment, although ruggedized, should be unpacked and handled with care. Check the exterior of the packaging for visible da mage.
MIC612 Thermal Camera Installation Overview | en 13 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 3 Installation Over view The MIC Series cameras are designed for easy ins tallation on a variety of common fittings.
14 en | Installation Over view MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 3.1 T ypical Mounting Arra ngements Below are examples of typical mounting arrangements for MIC Series came ras. Figure 3.
MIC612 Thermal Camera Installation Overview | en 15 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 Figure 3. 4 T ypical corner mount (fr om left to right: W a ll Moun t Bracket (MIC -WMB), Shallow Condui t Adapter (MIC-SCA), and Corner Moun t Bracket (MIC-CM B)) 3.
16 en | Installation Over view MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 3.3 About the MIC Shielded Composit e Cable MIC shielded composite.
MIC612 Thermal Camera Installation | en 17 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 4 Installation 4.1 T ypical Installation Conf igurations Example 1: Configuration with Bosch Biphase pr otocol connection, which requires MIC-BP3or MIC-BP4 (sold separately).
18 en | Installation MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. Example 2: Configuration with RS-485 protocol connection Figure 4. 2 MIC612 connected t o a MIC power supply , which is connecte d to a head-e nd control syst em by RS-485.
MIC612 Thermal Camera Installation | en 19 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 4.3 Mounting the Camera To mount a MIC Series camera, follow these steps: 1. Identify a secure location for the mount and for the camera.
20 en | Installation MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. example, one of the securing bolts) to th e camera’s outside case, and should be attached to the Earth terminal post on the PCD base of the camera.
MIC612 Thermal Camera Installation | en 21 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 4.4.1 Earth Link on PCB The printed circuit board (PCB) has one Earth Link o.
22 en | Installation MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 4.4.3 Layout of MIC Power Supply Units (PSUs) for MIC612 The figure below di.
MIC612 Thermal Camera Installation | en 23 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 4.4.4 Installation Instructions DANGER! – ELECTRICAL SHO CK HAZARD To reduce the risk of electr ical shock, di sconnect power b efore opening or working on any power supply unit.
24 en | Installation MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. To install the power supply, follow these steps: 1. Select the mounting position of the MIC PSU so that it cannot be interfered with either intentionally or accidentally.
MIC612 Thermal Camera Installation | en 25 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 8. Remove the blanking plug. Install suitable (metal) conduit in place of the blanking plug. Secure the conduit as recommended by the conduit manufacturer.
26 en | Installation MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 18. Connect the shielded composite cable to term inal block HD3 (and, if necessary, HD6 and HD7) following the color coding as shown in the figure below, and printed on the PCB.
MIC612 Thermal Camera Installation | en 27 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 * If connecting a heater, see Section 4.4.5 Commissionin g the Camera with Heater Option Fitte d . 19. Slide back the cable so that th e sh ield is in the middle of the gland.
28 en | Installation MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 29. After wiring is complete, connect th e power supply to the power source.
MIC612 Thermal Camera Installation | en 29 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 5. Locate the Brown and Grey wi res from the composite cab le. 6. Connect the heater wires Brown and Grey to terminal block HD6 as labelled on the PCB.
30 en | G et ting Started MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 5 G e t ting Star ted Install and wire the camera acco rding to the instructions in th is manual and in the manuals that accompany the power supply and mounting devices.
MIC612 Thermal Camera Ge t t i n g S t a r t e d | e n 31 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 In Pelco Protocol Mode, the camera is conf igured from the factory f or RS-485 operation. 1. Connect the controller's Tx te rminals to the Tx terminals in the power supp ly box.
32 en | G et ting Started MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 5.3.2 Navigating the On-Screen Display (OSD) Menus The OSD menus provide access to the programmable settings of the camera.
MIC612 Thermal Camera Ge t t i n g S t a r t e d | e n 33 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 5.3.5 Special Preset Commands, Pelco Protocol Some Pelco mode preset commands have a special meaning and override the normal Pelco preset function as follows: 5.
34 en | G et ting Started MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. The figure below illustrates the connection conf iguration of a MIC612, a matrix switcher, a monitor, and a keyboard. 5.4.
MIC612 Thermal Camera Ge t t i n g S t a r t e d | e n 35 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 – ON-998-ENTER : Displays and programs all cameras with or without an address in the system. – ON-997-ENTER : Displays the current address statu s of all cameras in the system simultaneously.
36 en | G et ting Started MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 5. Use the joystick to enter the unique identifier for the camera. – Move the joystick up or do wn to select the number.
MIC612 Thermal Camera On-Screen Displa y (OSD) Menus (Bosch Pr ot ocol) | en 37 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 6 On-Screen Displa y (OSD) Menus (Bosch Prot ocol) This chapter identifies and describes each OSD me nu option, as well as the default setting for each option, for Bosch protocol.
38 en | On-Screen Display (OSD) Menus (Bosch Pr ot ocol) MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 6.1 Camera Se tup Menu The Camera Setu p Menu contains settings that can be changed/customized for the optical (visible) camera.
MIC612 Thermal Camera On-Screen Displa y (OSD) Menus (Bosch Pr ot ocol) | en 39 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 Backlight Comp Improves image quality when the background i llumination level is hi gh. Options: ON, OFF (default setting).
40 en | On-Screen Display (OSD) Menus (Bosch Pr ot ocol) MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 6.2 Thermal Camera Se tup Menu The Thermal Camera Setup Menu contains se ttings that can be changed for the thermal camera.
MIC612 Thermal Camera On-Screen Displa y (OSD) Menus (Bosch Pr ot ocol) | en 41 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 6.3 Lens Setup Menu The Lens Setup Menu contains lens settings that can be changed/customized.
42 en | On-Screen Display (OSD) Menus (Bosch Pr ot ocol) MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 6.4 PTZ Setup Menu The PTZ Setup Menu contains pan/tilt/zoom settings that can be changed/customized.
MIC612 Thermal Camera On-Screen Displa y (OSD) Menus (Bosch Pr ot ocol) | en 43 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 Autopivot Automatically rotates the camera 180º when following a subject traveling directly beneath the camera.
44 en | On-Screen Display (OSD) Menus (Bosch Pr ot ocol) MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. Camera OSD Controls how the OSD displays camera response information, such as Digital Zoom, Iris open/ close, and Focus near/far.
MIC612 Thermal Camera On-Screen Displa y (OSD) Menus (Bosch Pr ot ocol) | en 45 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 6.6 Communication Se tup Menu The Communication Setup Menu contains baud rate and Bilinx control settings.
46 en | On-Screen Display (OSD) Menus (Bosch Pr ot ocol) MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 6.7 Alarm Setup The Alarm Setup Menu contains alarm inputs, outputs and rules. Multi Alarm Setup Allows setup of multiple alarms.
MIC612 Thermal Camera On-Screen Displa y (OSD) Menus (Bosch Pr ot ocol) | en 47 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.
48 en | On-Screen Display (OSD) Menus (Bosch Pr ot ocol) MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. Rule Setup Submenu Rule Setup Submenu Choices: Rule Setup Displays the status of rules and lets you ad d new rules or modify an existing rule.
MIC612 Thermal Camera On-Screen Displa y (OSD) Menus (Bosch Pr ot ocol) | en 49 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 Input Toggles through a list of valid inputs set in the Alarm I/O Setup > Inputs Setup Menu that define the rule's inputs.
50 en | On-Screen Display (OSD) Menus (Bosch Pr ot ocol) MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 6.9 Diagnostics Menu The Diagnostics menu contains a list of diagnostic tools and events. Most of these menu items are display items only; you canno t select different values to change.
MIC612 Thermal Camera On-Screen Displa y (OSD) Menus (Bosch Pr ot ocol) | en 51 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.
52 en | On-Screen Display (OSD) Menus (Bosch Pr ot ocol) MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. Total Time On Displays the total time th at the video has been on. Alarm Status Submenu This menu displays the status of the alarm inputs and outputs.
MIC612 Thermal Camera On-Screen Di splay (OSD) Menus (P elco Prot ocol) | en 53 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 7 On-Screen Displa y (OSD) Menus (Pelco Pro tocol) This chapter identifies and describes each OSD me nu option, as well as the default setting for each option, for Pelco protocol.
54 en | On-Screen Display (OSD) Menus (P elco Prot oc ol) MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 7.1 Bosch Menu The Bosch Menu allows full access to th e MIC612 main Setup Menu and all MIC612 configuration settings.
MIC612 Thermal Camera On-Screen Di splay (OSD) Menus (P elco Prot ocol) | en 55 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 Camera Setup Men u Choices: 7.3 PTZ Se tup The Pelco PTZ Setup Menu provides access to the PTZ setti ngs such as tours, scan speed, presets, limit stops, recording, and AutoPivot.
56 en | On-Screen Display (OSD) Menus (P elco Prot oc ol) MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. PTZ Setup Menu Choices: 7.4 Other Menus Menu Description Sub-menu / Description Default Setting Exit Exits the menu.
MIC612 Thermal Camera Operation of the Thermal Camera | en 57 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 8 Operation of the Ther mal Camera 8.
58 en | Operation of the Thermal Camera MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 8.4 T riggering Alarms On De tect ion of Objects Outside .
MIC612 Thermal Camera Common User Commands | en 59 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 9 Common User Commands This chapter details common user commands. See Section A Keyboard Commands By Number, page 67 , for a complete list of commands.
60 en | Common User Command s MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. To clear a character fro m a title: 1. Use the joystick to highlight the Clear OR Position Character prompt. 2. Move the joystick left or righ t until the cursor is below the title character that you need to clear.
MIC612 Thermal Camera Common User Commands | en 61 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 9.6 Recording T ours The MIC612 can make up to two (2) record ed tours.
62 en | Adva nced Featu res MI C612 Therma l Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 10 Advanced F eature s This chapter details advanced user commands, which are more complicated than those in Section 9 Common User Commands, page 59 .
MIC612 Thermal Camera Advan ced Features | en 63 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 Example 2: Advanced Alarm Rule Scenario: A MIC612 located at an airport is se t to AutoPan Between Limits from the parking garage to the airport terminal.
64 en | Adva nced Featu res MI C612 Therma l Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 10.3 Image St abilization Image Stabilization becomes increasingly im portant as zoom ranges are extended.
MIC612 Thermal Camera Advan ced Features | en 65 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 10.5.2 Displaying Azimuth, Elev ation, and Compass Headings You can display only the azimuth/elevation readings or only the compass reading, or you can display both readings at the same time.
66 en | Maintenance and T roubleshoo ting MIC612 Therma l Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 11 Maintenance and T rouble shooting The unit contains no user-serviceable parts.
MIC612 Thermal Camera | en 67 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 A K eyboard Commands By Number A .1 K eyboard Commands (Bosch Pr ot ocol) A.
68 en | MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. On 62 Pre-position (Scene) Title me nu Enters the P re-position Title menu. Refer to Section 9.3 Specifying a Sh ot or a Sector Title, page 59 .
MIC612 Thermal Camera | en 69 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 A.1.2 Commands, Thermal Camera On 99 Factory P/T Home Position Re calibrates home position; can be used as an Alarm Output. On/Off 100 Re cord A Activates/ deactivates recording A.
70 en | MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. On/Off 81 Alarm Output 1 Open Collector On–Activates output. Off–Deactivates output. On/Off 82 Alarm Output 2 Open Collector On–Activates output.
MIC612 Thermal Camera | en 71 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 A .2 K eyboard Commands (P elco Protocol) Set/Shot 102 Autopan Right Limit Set–Programs right limit. Shot–Shows limit. Set/Shot 103 Lock Commands Locks commands.
72 en | MIC612 Thermal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. 2 - Pattern Press and hold (2 seconds) Initiate Recording B.
MIC612 Thermal Camera Index | en 73 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 Inde x Symbols #-ENTER 35 Numerics 33-PRESET 33 34-PRESET 33 81-PRESET 33 82-PRESET.
74 en | Index MIC612 Ther mal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. commands #-ENTER 35 33-PRESET 33 34-PRESET 33 81-PRESET 33 82-PRESET 33 92-PRESET .
MIC612 Thermal Camera Index | en 75 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 H high temperature events 50 threshold 50 I image stabilization 64 inactivity 42 ac.
76 en | Index MIC612 Ther mal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc. Pelco 34 Bosch 54 Command Lock 53 FastAddress 35 keyboard commands 32 menus 34 nig.
MIC612 Thermal Camera Index | en 77 Bosch Security Systems, Inc. Installa tion Manual F .01U.249.416 | 2.0 | 2012.09 follows 49 input 49 OSD 49 output 49 Shot 49 transmit 49 input Shot 49 rule (1-12) .
78 en | Index MIC612 Ther mal Camera F .01U.249.416 | 2 .0 | 2012.09 Installation Manual Bosch Security Systems, Inc..
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Bosch Security Systems, Inc. 850 Greenfield Road Lancaster, PA 17601 U.S.A. www.boschsecurity.com © Bosch Security Systems, Inc., 2011.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Bosch Appliances MIC612 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Bosch Appliances MIC612 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Bosch Appliances MIC612, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Bosch Appliances MIC612 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Bosch Appliances MIC612, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Bosch Appliances MIC612.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Bosch Appliances MIC612. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Bosch Appliances MIC612 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.