Manuel d'utilisation / d'entretien du produit 802PSG du fabricant ActionTec
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5 4 Mb p s W i r e l e s s M u l t i po r t P r i n t Se r v e r Mo de l #: 8 02 P SG U s e r M a n u a l V er 1 .0 Solutions for the Digital Life ™.
i T able of C onten ts 1 Introduction 1 P ackage Contents 1 F eatures 2 System Requirements 2 Getting to Know the Print Ser ver 3 T echnical Suppor t 5 2 Setting Up the Print Ser ver 7 Connecting the .
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1 Intr oduc tion C on gra tu la ti on s o n pu r ch as in g t he A cti o nt ec 54 Mb ps W ir el es s M u lt ip ort Pr in t Se rv er . Th is P rin t S erv er is a po we rf ul a nd c on v en ie nt ne t w or k p rin ti ng so lu ti on c on ne ct i n g U SB an d p ar al le l pr in te r( s) t o a wir el e ss 80 2.
2 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 3 Chapter 1 Introduction F eatures s 10 /10 0 E the rne t port s W ir ele ss 5 4 Mbp s 80 2.
2 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 3 Chapter 1 Introduction Getting to Know the Print Ser ver Th is s ecti on c ont ain s a q uic k de sc ri pt ion of th e P rin t Se r v er ’ s e xt er nal fe at ur es .
4 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 5 Chapter 1 Introduction Printer 3 Light Th e P rint er 3 li ght fla she s wh en p rint ing to th e pri nt er c on nec te d t o th e P3 ( U SB ) po rt on th e r ear pa nel of th e P rint Serv er .
4 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 5 Chapter 1 Introduction LAN Port Th e LA N port is us ed to co nne ct th e P rin t Se rv er t o a c om put er via E the rne t ca bl e. Reset Button Th e R es et bu tt on is us ed t o r est or e t he P rin t Se r v er ’ s f act ory d ef au lt set tin gs.
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7 Setting Up the Print S er v er Th is c hap te r e xp lai ns ho w t o se t u p t he P rin t Se r v er . Th er e ar e f our pa rts i n vo lv ed : C onn ect ing th e P rint Serv er , Co nf ig uri ng the P rin t Serv e r , C onf igu rin g th e P rin te r’ s S et tin gs, and C onn ect ing th e P rint e r .
8 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 9 Chapter 2 Setting Up the Print Ser ver 3. Pl ug th e la rg e en d of th e P o we r c or d int o a n ele ctri cal wal l o utl et, and the sm all er en d in th e P o we r (m ark ed “1 2 VDC ”) o n th e bac k o f th e P rint Serv er .
8 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 9 Chapter 2 Setting Up the Print Ser ver 2. Th e “W el c om e t o the A cti on te c P rint Serv er ” wind o w ap pea rs. Cli ck N ext . 3. Th e “ Ch oo se De sti nat io n Lo ca tio n ” wind o w ap pea rs.
10 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 11 Chapter 2 Setting Up the Print Ser ver 6. Th e “P rin t se r v er li st ” wind o w ap pea rs, and the Se tup pr ogra m l oca te s t he P rin t Se rv er .
10 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 11 Chapter 2 Setting Up the Print Ser ver 9. Th e “ A dd n et wo rk po rt ” win do w ap pe ar s. Cl ic k Finish . 10. W he n th e “S etu p Co mp let e ” wind o w ap pe ars , cl ic k Finish .
12 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 13 Chapter 2 Setting Up the Print Ser ver 13. W he n th e ne xt win d o w ap pea rs, hig hl igh t t he P rin t Se r v er na me fr om t he l is t on the le ft si de a nd c lic k Setup on th e to olb ar .
12 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 13 Chapter 2 Setting Up the Print Ser ver 16. W he n th e “ C onn ect T o Y our W ir ele ss N etw or k ” win do w ap pea rs, sel ect Scan F or Y our local Wir e less Netw ork by cl ic kin g in th e ap pr op ria t e cir c le.
14 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 15 Chapter 2 Setting Up the Print Ser ver 19. Th e “ C on fi gur e Y o ur A da pt er’ s IP A dd re ss ” win do w ap pea rs . M ak e su re “ A ut om ati cal ly Ob ta in I P Set tin gs ( DH CP) ” is act iv e, the n c li ck N ext .
14 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 15 Chapter 2 Setting Up the Print Ser ver C onfiguring the Printer’ s S ettings T o c onf ig ur e t he p rin te r’ s set ti ng s: 1. A ft er the c omp ut er r est arts , fr om th e d esk to p , sel ect Star t , Sett ings , Control P anel , and Printers and Fax es .
16 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual C onnec ting the Printer T o c onn ect th e pri nt er t o t he P rin t Se r v er: 1.
17 U sing the Prin t Ser v er Manager Th is c hap te r e xp lai ns us ing th e P rint Serv er Ma nag er , whi ch all ow s th e us er t o ma nag e an d fu rthe r c onf ig ur e t he Pri nt Se rv er .
18 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 19 Chapter 3 Using the Print Ser ver Manager Doing so wil l generate the “Print Server Manage r” w indow , as shown below . I n th e l ef t pa ne o f the win do w i s a grap hi cal r ep r ese nt at ion of th e P rin t Se rv er an d th e pri nt er s c on nec t ed t o it .
18 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 19 Chapter 3 Using the Print Ser ver Manager MA C ID “ M A C ID ” dis pla ys t he MA C (M ed ia A cc es s Co ntr ol ) ad dr ess of th e P rint Serv er . Model T ype “M od el T ype ” dis pla ys t he P rin t Se r v er ’ s m ode l nu mbe r .
20 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 21 Chapter 3 Using the Print Ser ver Manager Setup T o ma ke ch an ge s t o th e P rint Serv er ’ s c on fi gur ati on, hig hl igh t it i n th e l ef t pa ne, th en cl ic k Setup .
20 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 21 Chapter 3 Using the Print Ser ver Manager SMB Group Name Th is i s the nam e of th e w ork gr oup t o whi ch th e P rint Serv er bel on gs. T o c han ge , hi ghl igh t th e cu rre nt wo rkg ro up n am e, th en e nt er a di ffe r ent on e.
22 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 23 Chapter 3 Using the Print Ser ver Manager DHCP Ser ver: Th is wi ndo w all ow s th e us er t o c onf ig ur e t he P rin t Se r v .
22 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 23 Chapter 3 Using the Print Ser ver Manager Netware Do ubl e- c li ck ing th e “N et war e” ic on in th e Set up sc re en g ene rat es th e “N et war e” win do w . Polling Time En te r th e P rint Serv er ’ s po lli ng ti me he re .
24 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 25 Chapter 3 Using the Print Ser ver Manager Apple T alk Do ubl e- c li ck ing th e “ Ap pl e T alk ” ic on in th e Set up s cr een ge ne rat es th e “ Ap ple T al k” win do w .
24 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 25 Chapter 3 Using the Print Ser ver Manager Sy stem D ou bl e - c l ic ki n g th e “ S y st e m ” i c o n i n t he Se t u p s cr ee n ge ne ra t e s t he “ S ys t e m ” w in d o w .
26 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 27 Chapter 3 Using the Print Ser ver Manager Wireless Function H er e, the wir el ess cap ab il iti es o f the Pri nt Se rv er c an be ena bl ed or dis ab le d ma nu all y (b y c li ck in g in th e ap pr op ria te ci r cl e) .
26 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 27 Chapter 3 Using the Print Ser ver Manager 2. Th e ne xt wi ndo w ap pea rs. Sel ect on e of the met hod s to co nne ct t he Pri n.
28 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 29 Chapter 3 Using the Print Ser ver Manager 3. T he ne x t wi n d o w a pp e ar s.
28 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 29 Chapter 3 Using the Print Ser ver Manager 1 2 8 - b i t W EP - T o cr e at e a se t o f 12 8 - bi t W EP AS CII k ey s, ac ti va .
30 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 31 Chapter 3 Using the Print Ser ver Manager P as sph ra se - In st ead of en te rin g h e xad eci mal ke ys, a P as sp hra se ca n be en te re d in th e “P as sph ras e” te xt bo x.
30 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 31 Chapter 3 Using the Print Ser ver Manager A ft er sel ecti ng, cli ck N ext . 5. Th e fi nal win do w di sp la ys a su mma r y o f the P rin t Serv e r’ s wir el ess se tti ngs .
32 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 33 Chapter 3 Using the Print Ser ver Manager Wizar d Cl ic kin g on th e “W iz ar d” ic on in t he too lb ar of th e P rint Serv er Ma nag er win do w ge ne rat es th e W iz ar d pa ne , as s ho wn b el ow .
32 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 33 Chapter 3 Using the Print Ser ver Manager 2. Th e ne xt wi ndo w is “S ys te m Se tti ngs . ” Ena bl e o r di sa ble the P rin t Se r v er’ s va rio us prin te r pr ot oc ol s fr om her e.
34 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 35 Chapter 3 Using the Print Ser ver Manager 5. Th e ne xt wi ndo w is “S et Y o ur W ir ele ss A dap te r M od e. ” Se lec t In fra stru ctu re or A d H oc , dep end in g o n wha t ki nd o f wir ele ss n et wo rk th e P rin t se rv er i s c on ne cti ng t o .
34 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 35 Chapter 3 Using the Print Ser ver Manager 8. Th e la st W iz ar d wi nd o w is “S etu p St at us S um mary . ” Thi s win do w di spl a ys a ll of th e P ri nt Se rve r’ s set tin gs, aft er an y c han ges mad e in th e pr evi ou s win do ws .
36 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual Reboot Cl ic kin g th e “R eb oot ” ic on in t he P rin t Se rv er M an age r win do w r ebo ots the P rin t Se rve r . Search Cl ic kin g th e “S ea rc h ” ic on al lo ww s t he use r t o s ea rc h f or oth er P ri nt Se rve rs on th e ne tw ork .
37 U sing the W eb A dministr ator Th is c hap te r e xp lai ns ho w t o us e th e P rin t Se r v er ’ s W eb A dm ins tra to r , whi ch al lo ws t he u se r t o man ag e an d c on fig ur e th e P rint Se rve r via a W eb br ow se r . Acc essing the W eb Administr ator T o ac c es s th e W eb A dm ins itr at or: 1.
38 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 39 Chapter 4 Using the W eb Administra tor The W eb A dministrator appears. Th er e ar e t hr ee o pt ion s at th e to p o f th e sc re en: Devi ce Se tup , Set up W iz ar d, an d S ys te m T oo ls.
38 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 39 Chapter 4 Using the W eb Administra tor Model T ype Di spl a ys the P rin t Se rv er’ s mo del ty pe . Sy stem Up Time Di spl a ys the le ng th o f ti me t he Pri nt Se rv er h as be en po we re d up .
40 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 41 Chapter 4 Using the W eb Administra tor Print er Se lec tin g “P rin te r” in th e Devi ce Set up sc re en ge ne rat es t he “P ri nt er ” sc r een , whi ch di spl a ys i nfo rma tio n ab out the pr in te rs c on ne ct ed t o th e P rin t S erv er .
40 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 41 Chapter 4 Using the W eb Administra tor SMB Se lec tin g “ SM B ” in th e Devi ce Set up s cr ee n ge ne rat es t he “ S MB ” scr ee n, wh ic h d is - pl a ys the P rin t Se rv er’ s SM B gr oup na me.
42 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 43 Chapter 4 Using the W eb Administra tor NetW are Se lec tin g “N et W ar e ” in th e Devi ce Se tup sc re en ge ner at es th .
42 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 43 Chapter 4 Using the W eb Administra tor Setup W izard Se lec tin g “S et up W iz ar d” fr o m t he W eb A dmi nis tra to r at th e t op of th e scr een ge n- er at es th e Se tup W iza rd .
44 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 45 Chapter 4 Using the W eb Administra tor 3. I n ne xt W iz ar d sc r een , the Pri nt Se r v er ’ s p rin ti ng p ro to co ls c an be en ab led or dis abl ed . F or eac h p ro to co l, se le ct “E nab le d” or “Di sab le d.
44 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 45 Chapter 4 Using the W eb Administra tor 5. I n ne xt W iz ar d sc r een , the wir ele ss n et wo rk se tti ngs ar e c on fig ur ed. Sel ect ei th er “I nf ras truc tur e ” or “ A dH oc ” fr om th e “M od e ” te xt me nu .
46 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 47 Chapter 4 Using the W eb Administra tor WEP I f WEP wa s sel ect ed , the “ W EP ” scr ee n ap pea rs. If th e wi r ele ss n etw or k t he Pri nt Se rve r is c on ne ct ed t o is us in g WE P , ent e r t he wir el ess net wo rk ’ s WE P set tin gs in th is sc r een .
46 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 47 Chapter 4 Using the W eb Administra tor 7. I n ne xt W iz ar d sc r een , the use r ca n co nf igu re th e P rin t S erv er to au to ma ti cal ly ge t it s IP a ddr es s fr om th e ne tw ork ’ s D HCP se rve r , or ma nu all y spe cif y a st at ic IP ad dr ess .
48 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 49 Chapter 4 Using the W eb Administra tor 9. I n ne xt W iz ar d sc r een , the SNM P se tt ing s of the P rin t Se rv er c an be cha ng ed. W he n fi nis he d, cl ic k Sav e & N ext .
48 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 49 Chapter 4 Using the W eb Administra tor 11. I n ne xt W iz ar d sc r een , the A pp leT al k s et tin gs o f th e P rint Serv er ca n be c ha ng ed . W he n fi ni sh ed, cl ick Save & N ext .
50 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 51 Chapter 4 Using the W eb Administra tor Sy stem T ools Se lec tin g System T ools fr om the W eb A dmi nis tra to r at th e t op of th e scr een ge n- er at es th e “S yst em T oo ls ” wind o w .
50 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 51 Chapter 4 Using the W eb Administra tor Backup Setting Se lec tin g Backup Setting fr om the me nu of th e le ft sid e of th e S ys te m T ool s sc re en ge ne rat es th e Ba ck up Se tti ng sc r een .
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53 A cc essing Prin ters F rom t he Ne t w ork Th is c hap te r e xp lai ns ho w t o ac ce ss th e p rint er s c on ne ct ed t o th e P rin t Se r v er fr om an oth er c omp ut er on th e ne tw ork : 1. M ak e s ur e t he dr iv er s c orr es po ndi ng to the pr int er ar e i ns tal led on t he co m- pu te r .
54 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 55 Chapter 5 Accessing Print ers From the Network 4. Th e “ Ch oo se De sti nat io n Lo ca tio n ” wind o w ap pea rs. Cli ck N ext . 5. Th e “S ele ct P ro gram Fo ld er ” win d o w ap pea rs.
54 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 55 Chapter 5 Accessing Print ers From the Network 7. Th e “I nst all ati on Co mp let e ” wind o w ap pea rs . Cli ck Finish t o f in ish the in st al - la tio n of th e so ftw ar e.
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57 T roubleshooting Th is c hap te r c ont ai ns a lis t of pr ob le ms t ha t ma y be enc ou nt er ed whi le us ing th e P rin t Se rv er , an d so lu tio ns t o th ese pr ob le ms .
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59 Specifications Model Number 80 2 PS G (A cti ont ec 54 Mbp s W ir el ess M ul ti port P rin t Se rv er) P or ts T w o U SB 1. 1 (2 .0 c om pat ibl e) , 1 P ara lle l Network Inter face 10/100 ( A u t o MDIX) ; 802.11g W i r e less L A N Wireless Security 64 -, 12 8-b it WE P ; WP A - PSK Standards IE EE 8 02 .
60 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual Certification FC C P art 15 LED Indicators PW R , WL AN , Pri nt er 1 , P rin t er 2 , P rin t er 3 , LA N Dimensions (LxWxH) 7.
61 U sing Inter net Printer Proto col Th is a ppe ndi x e xp lai ns ho w t o us e In te rne t Pr int er P ro to co l ( I PP ) t o a c ce ss t he P rin t Se rv er u sin g In te rne t P ro to c ol ( IP ) .
62 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 63 Appendix b Using Internet Printer Protoc ol 2. I n th e “ Co ntr ol P an el ” wind o w , do ub le -c lic k on the Printers ic on. 3. I n th e “P rint er ” win d o w , do ub le- cl ic k A dd Printer .
62 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 63 Appendix b Using Internet Printer Protoc ol 5. I n th e n e xt win do w , sel ect “ A ne tw ork p rin te r , or a p rint er att ac he d to ano the r c om pu te r” b y cl ic ki ng i n th e a pp r op ria te cir cl e, th en cl ic k N ext .
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65 Glossar y Acc ess Point A d evic e th at a llo ws wir el ess cli en ts t o c on ne ct t o o ne a no the r . An ac c ess po in t ca n al so ac t as a b ri dg e be tw ee n wir el es s cl ie nt s an d a “wi r ed” net wo rk, su c h a s an E the rne t net wo rk.
66 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 67 Appendix c Glossary Ethernet Network A s ta nd ar d wi r ed n et wo rki ng c on fig ura tio n us ing ca bl es an d hu bs .
66 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 67 Appendix c Glossary PPP oE (Point-T o-P oint Protoc ol over Ethernet)/ PPP oA (Point-T o-P oint Protoc ol over A TM) M et hod s of sec ur e da ta tr ans mis si on . Router A c en tral d evi c e th at man age s th e da ta tr af fic of y ou r n et wo rk.
68 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual.
69 Notic es Regulatory Complianc e Notices Class B Equipment Th is e q ui pm en t ha s bee n t est ed an d fo und t o c om pl y with the li mi ts fo r a C las s B di git al d evi ce , pu rs uan t to P art 1 5 of the FCC R ul es.
70 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 70 Th is d evic e c om pl ies with P art 15 of th e FC C R ul es . Ope rati on is su bje ct t o th e fo llo wing tw o c on dit ion s: 1 . Th is d evic e ma y not cau se h arm fu l in te rfe re nc e 2.
71 Li mi ted W a rr ant y Har dware : A cti on te c E lect ro ni cs, In c., warr ant s to the e nd us er (“ C us to me r” ) th at th is h ar dw ar e pr od uct wil l b e f r ee f r om de fec ts i n.
72 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual TH IS A CTI ONT EC EL ECT R ON ICS PR ODU CT MA Y IN CL UDE OR BE BUN DLE D WI TH TH IRD -P AR TY SO FTW ARE , TH E USE OF W HIC H IS GO VER NED BY A SE P A RA TE E ND- USE R L IC ENS E A GRE EME NT .
72 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual 73 Limited W arr anty NE ITH ER ASS UM ES N OR A U TH ORI ZES AN Y O TH ER P ERS ON T O ASS UME FO R IT AN Y O THE R L IA BIL ITY IN CO NNE CTI ON W ITH THE SA LE, IN ST ALL A TI ON, MA INT EN AN CE OR US E OF IT S PR OD UCT S.
74 Actiontec 54 Mbps W ireless Multipor t Print Ser ver User Manual Gov er ning Law : Thi s Li mi te d W arr an ty sh all be go v ern ed b y th e la ws o f the St at e of Ca lif or ni a, U .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté ActionTec 802PSG c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du ActionTec 802PSG - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation ActionTec 802PSG, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le ActionTec 802PSG va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le ActionTec 802PSG, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du ActionTec 802PSG.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le ActionTec 802PSG. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei ActionTec 802PSG ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
