Manuel d'utilisation / d'entretien du produit 900-0470-01 Rev AA du fabricant 3Com
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http://www.3com.com/ Part Number 900-0470-01 Rev AA Published November 2007 3101 Basic T elephone Guide for 3Com ® Asterisk ®.
3Com Corporation 350 Camp us Drive Marlbor ough, MA 01752-30 64 Copyri ght © 200 7, 3Com Corpor ation. Al l right s reserved . No part of this documentation m ay be reproduced in any form or by any m.
C ONTENTS A BOUT T HIS G UID E Convent ions 8 Comment s 8 1 G ETTING S TARTE D Config uratio n Overvie w 10 T eleph one Overvie w 10 Config uratio n Option s 11 2 B ASIC T ELEPHONES M ODELS 3 101 AND .
4 Using t he Hand s Free Feature 26 Putting a Call on Hold 26 Musi c on Hol d 27 Diali ng a New Ca ll Whil e on a Call 27 Answe ring a N ew Ca ll Wh ile on a Call 27 T ransfer ring a Call 27 Unatte nd.
5 A T EL EPHONE I NSTA LLATION AND M AIN TENANCE Connect ing the T eleph one 46 Connect ing the T eleph one to the 3Com As terisk Applian ce 47 Manually Co nfig uring T ele phone C onnectivi ty 48 Att.
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A BOUT T HIS G UIDE This guide describes how to set up and us e a 3 Com® 3103 Basic T elephone with a 3C om Asterisk Appliance . CAUTION: The 3Com telephon e system operates over the Ethernet lo cal area net work (LAN) , not throug h a traditi onal telep hone connect ion.
8 C HAPTER : A BOUT T HIS G UIDE Conv entions T able 1 lists con venti ons that ar e used t hro ughout thi s guide. Comments Send e-mail comment s about t his gui de or about an y V oice pr oduct document ation to: Voice_Techcomm_comments@3com.
1 G ETTING S TARTED This chapte r describes th e steps you must co mplete to use your t elephone and pr ovides a ge neral descr iption of your telep hone. For infor mation about i nstalli ng your te lephone an d connecting t o the LAN and to t he 3Com As terisk Ap plianc e, see T elepho ne Instal lation and Mai ntenanc e .
10 C HAPTER 1: G ETTING S TAR TED Conf igura tion Overview This gu ide inclu des instruct ions about how to config ure th e IP settings manua lly on your tel ephone.
Configura tion Options 11 Conf igura tion Option s Simple t elephone operations (for example, mak ing a call, tran sferrin g a call, an d putting a call on hold) requi re no configura tion. Thes e operati ons ar e describe d in Chapter 3 . Many feat ures, however , do req uir e configur ation (for example, cal l forwar di ng).
12 C HAPTER 1: G ETTING S TAR TED.
2 B ASIC T ELEPHONES M ODEL S 3101 AND 3101SP This chap ter describes t he buttons, con trol s, and featur es o n the 3Com® Model 3101 and Model 3101SP B asic T elepho nes.
14 C HAPTER 2: B ASIC T ELEPHONES M ODEL S 3101 AND 31 01SP Buttons and Cont rols Figur e 1 shows the buttons and contr ols on the Model 3101SP Basic T eleph one . The Mo del 31 01 Bas ic T ele phone does no t includ e a microp hone, 8 , or a speaker butt on and its indi cator ligh t, 10 .
Buttons and Controls 15 2 Messag e W aiting Indicator (M WI) — Whe n lit, indicates that yo u have at lea st one unreviewed messa ge in your ma ilbox .
16 C HAPTER 2: B ASIC T ELEPHONES M ODEL S 3101 AND 31 01SP The Model 3101SP Basic T elephone in cludes a micr ophone and sup ports speaker ph one operation . The Model 31 01 Basic T elephone do es not support spe aker phone operation and it does not have a button.
Access Bu ttons 17 1 The first b utton controls a li ne f or incomi ng an d outg oing call s (System Appearan ce button; SA1) . 2 The secon d butto n contr ols a line f or incoming an d outgoi ng calls (System App earance button ; SA2).
18 C HAPTER 2: B ASIC T ELEPHONES M ODEL S 3101 AND 31 01SP Status Ligh ts for System App earance Buttons An Access b utton t hat is set up for in coming and outgoing ca lls is called a System Appear ance button. The light beside eac h System Appearance button i ndicates t he status .
3 B ASIC T ELEPHONE O PERATION This chap ter includ es the fo llowing to pics: ■ Logging In to Y our T elephone ■ Answering a Call ■ Answering a Second Call ■ Makin g Calls ■ T ermin atin g .
20 C HAPTER 3: B ASIC T ELEPHONE O PER ATION Loggin g In to Y our T eleph one Y our a dministra tor a ssigns a n exten sion (telephon e number ) and initial pass word t o your teleph one. T o log in to your te lepho ne: 1 Press Prog ram + 5 + 6 or pr ess Featur e + 410 + 5 + 6 .
Answ erin g a Call 21 Changin g Y ou r Passwor d Y ou must use th e T elepho ne User Interf ace (TUI ) and change the local passw ord to match th e p assword stored on the c all p rocessor by following these steps: 1 Pr ess Pr ogram + 5 + 5 or press Featur e 410 + 5 + 5 .
22 C HAPTER 3: B ASIC T ELEPHONE O PER ATION Making Inter nal Calls T o dial an int ernal call : 1 Pick up the handset. Alternativ ely , you can pr ess th e button, if your telep hone is a Model 3101SP tel ephone. Y ou hear the dia l tone. 2 Dial the extensio n, then press the # key to se nd.
Termi nating Ca lls 23 T o activate the one-ca ll-only Class of Service Override fr om any telep hone: 1 Pick up the han dset. 2 Pr ess Featur e + 433 . The D isplay Panel pro mpts you fo r the r equir ed input . 3 Enter your teleph one exte nsion. 4 Enter your pa sswor d and pr ess # .
24 C HAPTER 3: B ASIC T ELEPHONE O PER ATION foll owing ( and MWI is li t): 2 Msgs 1 New . The 2 Msgs include the just r eceived new , unr eviewed mess age and the ot her message that is new but revi ew ed. Th e 1 New indicates the just rece ived new , unrevie wed message.
Changing Ringing Tones 25 Adjusting the vo lume control of o ne device DOES NOT affect the volume control of the oth er devices. For example, lo wering the volu me of the speaker ha s no effect on the hand set volume. Cha nges you make to any device remain in effect if you reset the telephone to its de fault settings.
26 C HAPTER 3: B ASIC T ELEPHONE O PER ATION T o chang e the ri ngin g tone: 1 Log out of the tel ephone; pres s Program + 5 + 6 . 2 Press Program + 5 + 9 .
Tran sferri ng a Call 27 Music on Hold If confi gur ed by the admini strato r , caller s on ho ld hear music wh ile they wait. Dialing a New C all While o n a Call Y ou can put a call on hold, dial a new cal l, and togg le between the two calls: 1 Pr ess the Hold butt on.
28 C HAPTER 3: B ASIC T ELEPHONE O PER ATION T o announce a tr ansfer : 1 While on a cal l, press T ransfer . The call is place d on hold, you he ar a dial tone, and th e syste m pro mpts you enter a destin ation number . 2 Dial the extension number to which you want to tr ansfer the call The call processor dials the call.
Activating Do N ot Disturb 29 T o mute the teleph one ring er: 1 Pr ess Featur e + 48 9 . The LCD displays: Ringer is now muted. 2 T o clear the display , lift the handset . The next time you receive an incomi ng call, th e ring er is m uted. 3 T o turn this feature off, press Featur e + 48 9 again.
30 C HAPTER 3: B ASIC T ELEPHONE O PER ATION Accessing V oice Mail T o acces s vo ice m ail di rectly for a m ailb ox: 1 Pr ess one of the followi ng: ■ Messag es butto n ■ *600* + <exte nsion> + # ■ Featu re + 600 2 Y o u are prompte d to e nter the pa sswo rd, whic h by d efaul t is th e sam e as the mai lbox number .
4 F EATUR E C ODES This ch apter desc ribes how to use featur e codes on a t elephone t o enhanc e the operati on of your tel ephone. A fe atur e code is a seque nce of numbe rs you ent er on the te lephone key pad to enable a featur e that is not map ped to a bu tton.
32 C HAPTER 4: F EATURE C ODES Feat ur e Code Overview Some common telephon e featur es are ma pped to button s ( T rans fer , for examp le). However , the numb er of f eatur es exceed s the number of button s availab le on any teleph one.
Featu re Code s 33 want your cal ls forwar ded . The featur e code for call fo rward ( Fwd Universal ) is 465. T o enable this feat ure: 1 Pr ess Featur e + 46 5. The Display Pan el shows the pr ompt FWD Universal Number . 2 Enter the extensio n to which you want your calls forwa r de d, in t his case, 1001.
34 C HAPTER 4: F EATURE C ODES Mute Feature + 101 See Mu ting Cal ls . Mute Ri nger Featur e + 489 See Mute Ri nger . OK Featur e + 120 Displays OK in the Disp lay Pa nel. Us ed to make a call without waiting fo r the call completion time-out value to expire.
5 S TANDAR D F EATUR ES This chapter descri bes the standar d t elephone feat ures that yo u can set up and ac cess thr ough th e T elepho ne User Inter face (T UI) on your telep hone.
36 C HAPTER 5: S TANDARD F EATUR ES Viewing t he Call Logs Y ou can use the Call History f eatur e to displ ay your call lo gs. These ar e the log s of the 1 0 most r ecent place d calls, r eceiv ed calls, m issed calls an d unr eviewed cal ls to and fr om your tele phone.
Sett ing u p a Co nfer ence Ca ll 37 Setting up a Conferenc e Call The confe rence f eatur e enables you t o have up to six par ties, incl uding the conf erenc e origin ator , on one confer ence with the capabi lity to exte nd a confer ence thr ough casc ading.
38 C HAPTER 5: S TANDARD F EATUR ES Adding a Re cipien t to an Ex isting Confer enc e While participati ng in a confer ence of thr ee to f ive people, any reci pient in th e conferen ce can add a new r ecipi ent.
Transferring Your Telep hone Set tings to Anothe r Telephon e 39 T o drop c onfer ence r ecipien ts, follow t hese ste ps: 1 While on a c onfer ence, the confer enc e origin ator pr esses th e Dr o p soft (right) bu tton . The Conferen ce Drop window displa ys in the Disp lay Panel.
40 C HAPTER 5: S TANDARD F EATUR ES Local Phone Number: 4 On the alt ernate teleph one, ent er your own tel ephone ext ension: a Use t he dele te button to dele te the alternate ex tension’ s number . b Enter y our o wn tel eph one e xtensi on nu mber a nd pres s #.
Call Wa iting 41 ■ If yo u are a Ring Gr oup member , person al (non-Ri ng Gr oup) calls go to your voice mai lbox. However , Ring Grou p calls always ring on a member’ s telep hone, r egar dless of your personal telepho ne setti ng.
42 C HAPTER 5: S TANDARD F EATUR ES T o disable the Ca ll Forwar d Universal featur e so that you ca n answer calls at your telephone ag ain: 1 Press Featur e + 465 or pr ess th e Featur e Access button, then scroll down to and s elect Fwd Universal .
Ring Gro ups 43 b When the ca ll is answer ed, tell the u ser the Call Park extension numb er , for e xam ple 60 18. c Hang up . The user dials t he Call Park numb er and t he system co nnects th e call automatica lly . 3 T o retriev e a parked call yourse lf: a Pick up th e handset of any telephone on the system.
44 C HAPTER 5: S TANDARD F EATUR ES ■ A ring gr oup call can be put on hold and t aken off hold withou t losing the cal ler . ■ If a ring grou p member puts a cal l on hold, th at member can receive ot her call s. ■ A ring gr oup ca ller on hold will hear rin g gr oup Music On Hol d.
A T ELEPHONE I NSTALLATION AND M AINTENANCE This chapter co vers these topics: ■ Connecti ng the T elephone ■ Connect ing the T elephon e to the 3Com Aste risk Appl iance ■ Attaching and Ad just.
46 C HAPTER A: T ELEPHONE I NSTALL ATION AND M AINTENANCE Connec ting th e T eleph one Alth ough the con nector l ayout vari es bet ween tele phones, al l telep hones use these symbo ls to identify the con nectors: Figur e 4 shows und erside of a 3102 Busine ss T elep hone as an exampl e of possib le connect ion poin ts.
Connec ting the T elephone to the 3Com As terisk Appl iance 47 The under side of an tel ephone incl udes: 1 AC powe r adapter co nnection 2 Ether net con nector for co nnection to the LAN 3 Ethernet co nnector for an opti onal conn ection t o your deskt op computer .
48 C HAPTER A: T ELEPHONE I NSTALL ATION AND M AINTENANCE Manual ly Co nfigur ing T elephon e Connec tivit y T o configur e the IP configur ation s etting s manuall y on you r telep hone, use th e Pr ogram bu tton (see Button s and Contr ols ) to enter the User Confi guratio n menu (menu op tion 6 ).
Attachin g and Adjus ting the Supp ort Bracket 49 If your telepho ne received it s IP confi guration automatically , follow step s 1 throu gh 5 to set the IP addre ss of the 3C om As terisk Appl iance. If your teleph one d id no t rece ive it s IP co nfig urati on auto matic ally f rom a DHCP server , follow all the steps.
50 C HAPTER A: T ELEPHONE I NSTALL ATION AND M AINTENANCE Figure 6 Adjusting the S upport Bracket Figure 7 Wall Mounting a T e lephone 1 T o adjust the support brac ket, press to r elease the l ock tab 1 , rotate the bracke t to the p ositi on th at you want, an d then r elease the lock tab.
Moving Yo ur Telephon e 51 Moving Y our T eleph one Each te lephone i s uniquel y identifi ed by an I P addre ss. Y ou can mo ve your telep hone to anoth er locat ion wit hin your calli ng domai n, conn ect it to any Ethernet ja ck on the LAN, and st ill maintai n all of your per sonalized featu res and ext ension numb er .
52 C HAPTER A: T ELEPHONE I NSTALL ATION AND M AINTENANCE Ta b l e 4 Poss ible Probl ems Poss ible Prob lem Suggeste d Solutions My tel ephone h as no dial tone an d the displ ay panel is b lank. ■ Verify that the power cord is fully i nserted in the correct c onnector on the undersi de of the telepho ne.
I NDEX Numbers 3101 Ba sic T elephone figur e and fea tur es 14 line s tatus lights 18 pr ogrammabl e access butto ns 16 3101 Ba sic T elephone s see 3 101 Basic T elephone A access butto ns 3101 Ba s.
54 I NDEX muti ng call s 28 MWI see message waiting indi cators P park ing a call 4 2 password 20 changi ng 21 phone setti ngs transferring to another phone 39 pr oblems solv ing 4 5 Prog ram button 1.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté 3Com 900-0470-01 Rev AA c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du 3Com 900-0470-01 Rev AA - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation 3Com 900-0470-01 Rev AA, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le 3Com 900-0470-01 Rev AA va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le 3Com 900-0470-01 Rev AA, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du 3Com 900-0470-01 Rev AA.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le 3Com 900-0470-01 Rev AA. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei 3Com 900-0470-01 Rev AA ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
