Manuel d'utilisation / d'entretien du produit 900-0368-01 du fabricant 3Com
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http://www.3com.com/ Part Number 900-0368-01 Rev AB Published November 2007 IP Confer encing Module Installation Guide 3Com ® Networked Tele phony Systems NBX ® System Release 6.
3Com Corporati on 350 Campus Drive Marlbor ough, MA 01752-3064 Copyright © 2007, 3Com Corporation. All r ights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation , or adaptation) without written permission fr om 3Com Corporation.
C ONTENTS A BOUT T HIS G UIDE Conventions 5 Notices 5 T ext 6 Related Docum entation 6 Comments 6 1 P RE -I NSTALLATION Configuration Overview 9 Post-installation Setup 10 Gathering Site Information 1.
3 O BTAINING S UPPORT FOR YOUR P RODUCT Register Y our Product 47 Purchase V alue-Added Services 47 T roubleshoot Online 48 Access Software Downloads 48 T elephone T echnical Suppor t and Repair 48 Co.
A BOUT T HIS G UIDE This section contains an overview of this guide, lists guide conventions, related documentation, and product compatibility . This guide describes how to answer th e questions in the installation scripts, which run when you first start a 3Com ® IP Conferencing Module Server .
6 A BOUT T HIS G UIDE Te x t Ta b l e 2 lists text conventions. Related Documentation These 3Com documents contain ad ditional in formation about the products in this r elease that are a part of or support the 3Com Convergence Applications Suite.
Comments 7 ■ Page number ■ Y our name and organization (optional) Example: IP Conferencing Module Installation Guide System Release 6.0 Part Number 900-0368-01 Page 25 Please address all questions regardi ng 3Com software to your authorized 3Com representative.
8 A BOUT T HIS G UIDE.
1 P RE -I NSTALLATION This chapter provides pre-installation guidelines for the 3Com IP Conferencing Module, which is an optional component o f the 3Com NBX Networked T elephony System.
10 C HAPTER 1: P RE -I NSTALLATION Figure 1 Network diagram - single server Post-installation Setup After you run the installation script, you need to config ure the following: Setting up a Route to the Confer ence Servers Y ou must configure the NBX dial plan with a route to your confer ence server.
Worksheet 11 One or more 3Com IP Confer encing Module servers may be added to a system. Using DNS 3Com recommends that you configure your DNS servers so that they know the IP addresses of all NBX servers and gateways. If you prefer to not use DNS, you can edit the /etc/hosts files on the IP Conferencing Module and all of the NBX servers.
12 C HAPTER 1: P RE -I NSTALLATION Continent Country Time Zone Ta b l e 4 System Configuration Parameters Configuration Parameter Value Services: 1. Presence and Conference - all in one 2. Conferencing server 3. Conferencing and database server 4. Data server for presence and conferencing 5.
Worksheet 13 Ta b l e 5 E-Mail Notification Parameters Configuration Parameter Value Mailhub (computer that handles mail) Hostname of your computer Mail name of your system System user e-mail address Ta b l e 6 Database Configuration Parameters Configuration Parameter Value Database: 1.
14 C HAPTER 1: P RE -I NSTALLATION.
2 I NSTALLATION S CRIPTS This chapter de scribes the initial configu ration of each 3Com IP Conferenc ing Module server in a NBX system. All softwar e components run on each ser ver .
16 C HAPTER 2: I NSTALLATION S CRIPTS ■ Web Pr ovisioning Server — Allows for the creation of conferences and maintenance of the server . ■ Conference S erver — Allows users to join conferences that support any or all of audio, video, and desktop sharing communication modes.
Initial Installation - Configu ration Guidelines 17 ■ Pr esence server (with database): Pr esence server , web server , NBX use r database, and conf erence database.
18 C HAPTER 2: I NSTALLATION S CRIPTS These sections run automatically after the command “setup” is en tered. Single S erver Initial Installation The section contains a sample script of the setup script for the single server (all-in-one) configuration).
Single Server Initial Installation 19 ---------- Configuring Hostname ---- ------ Enter system hostname [localhost] : conf01.yourcompany.com ---------- Configuring IP Interface 'eth0' ---------- Enter IP Address [192. 168.1.100 ] : 10.20.30.
20 C HAPTER 2: I NSTALLATION S CRIPTS 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept 2 as the suggested answer . Please select a country from the fol lowing list: 1. Antigua & Barbuda 18. Ecuad or 35.
Single Server Initial Installation 21 19. Mountain Time 20. Mountain Time - Navajo 21. Mountain Time - south Idaho & e ast Oregon 22. Pacific Time Enter zone [13] : Selected Time Zone: America/New _York -------------------------- CONFIGURA TION SUMMARY -------------------------- DHCP state: disabled Hostname: conf01.
22 C HAPTER 2: I NSTALLATION S CRIPTS Individual systems may provide vario us services in a VCX installation.You must select the appropriate set of s ervices which this system is to provide. Be certain that the select ion corresponds to the functionality you have purchased.
Single Server Initial Installation 23 *** Assembling VCX.2.9.3 using 'VSBO M.xml' *** *** Processing components *** *** Executing assembly commands *** *** Assembly complete *** The VCX assembly has been created.
24 C HAPTER 2: I NSTALLATION S CRIPTS once users have added their e- ma il addresses to the 3Com IP Confer encing Modu le. Configuration for sSMTP (1) mailhub This is the computer responsible for handling your outgoing mail. It could be the SMTP server of your ISP, or a depart mental mailhub.
Single Server Initial Installation 25 You probably want to use the domain from your own e-mail address.You probably want to set up your MUA to handle unqualified addresses itself, in whic h case sSMTP will never have to use this. Mail name [conf01.yourcompany.
26 C HAPTER 2: I NSTALLATION S CRIPTS 3 Remote database: database is on an other server. Please choose one of the above optio ns: 1 Select “1” to specify that this server will initially host the master databa se (All-in-one server , or pr imary ser ver in a distributed system).
Single Server Initial Installation 27 Send the host ID to 3Com, which will us e it to generate your activation keys. Once 3Com has return ed the acti vation keys to you, you can paste them into the install session when prompted. The activation keys are validat ed as they are entered.
28 C HAPTER 2: I NSTALLATION S CRIPTS The Conference Attendant Server will be running at conf01.yourcompany.com:5092 The range of the numeric conference names must be specified Enter the minimum value for numeric conference names. [8000]: Enter the minimum value for numeric co nference names.
Single Server Initial Installation 29 -- Changing permissions for conf01.y ourcompany.com -- Changing permissions for localhos t -- Changing permissions for conf01.y ourcompany.com -- Changing permissions for conf01.y ourcompany.com -- Changing permissions for conf01.
30 C HAPTER 2: I NSTALLATION S CRIPTS *** Checking table confinstances *** Creating table confinstances *** Checking table person *** Creating table person *** Checking table conf_log *** Creating tab.
Single Server Initial Installation 31 *** Checking table vmail *** Creating table vmail *** Checking table tariff *** Creating table tariff *** Checking table RoomPrefs *** Creating table RoomPrefs **.
32 C HAPTER 2: I NSTALLATION S CRIPTS Enter the IP address of the VCX Data Server: 10.20.30.40 Enter the IP address of the NBX data ser ver that contains the global directory of users to be downloaded to this IP Conferencing Module. Enter the username for VCX DB Sync: vcx Enter the username for NBX database synchronization.
Single Server Initial Installation 33 You may start, stop and monitor the 3Com IP Conferencing Module applications using the following command(s): > service <application> start|stop|s tatus|restart Else, you may do so using the web in terface.
34 C HAPTER 2: I NSTALLATION S CRIPTS Starting vcx/sippeng: [ OK ] Starting vcx/vcxdb: [ OK ] Started VCX Services: 5 started. -bash-2.05b# End of IP Conferencing Module Configuration Following successful completion of the script, the 3Com IP Conferencing Module services will be installed.
Post Installation Configuration 35 Different conference types may require differe nt routes. For example, if users dial the prefix 76 to call Ad Hoc conferences and 74 to call other conferences, then one route is requir ed for dial pattern 76 and another is required for dial pattern 74.
36 C HAPTER 2: I NSTALLATION S CRIPTS Configuring the IP Conferencing Module The IP Conferencing Module supports two types of Meet-Me conferences: ■ Public — Public conferences ar e dial-in conferences in which a caller can dial a conference extension and connect dir ectly to the conference.
Post Installation Configuration 37 7 T ype a port number . A SIP endpoint is identified by the IP and port combination. Port 5060 is set as the default during installation and typically does not need to be changed. 8 T ype the maximum nu mber of simu ltaneous sessions.
38 C HAPTER 2: I NSTALLATION S CRIPTS 8 T ype the maximum number of simult aneous sessions. Each session requir es one system device license . 9 Click OK or Apply to save your changes. When you click Apply , the system adds a trusted endpo int. Click SIP Applications > T rusted SIP Interf aces to verify .
Post Installation Configuration 39 Therefor e, if the caller dials 900, the system receives the extension of the 3Com IP Conferencing Module an d the port number for the private conference from the dial plan. The system can route the call to the 3Com IP Confer encing Modu le.
40 C HAPTER 2: I NSTALLATION S CRIPTS Be awar e that most Mail T ransfer Agents (MT As) r equire valid T o: and From: addr esses. If the user fails to receive the e-mail message, check for errors in /opt/logs/vcx-linux/maillog . After resolving the pr oblem, run the E-Mail setup again.
Upgrade Installation 41 presconf-2.5.13-1.i386.rpm : needed presconf-conf-2.5.13-1.i386.rpm : needed presconf-presence-2.5.13-1.i386.rp m : needed presconf-vcxdb-2.5.13-1.i386.rpm : needed presconf-web-2.5.13-1.i386.rpm : needed oem-a-7.0.1-2.i386.rpm : needed Checking for available disk space.
42 C HAPTER 2: I NSTALLATION S CRIPTS sysconfig/network sysconfig/hwconf sysconfig/network-scripts/ifcfg-eth 0 sysconfig/network-scripts/ifcfg-eth 1 .vcx-config-network ssmtp/revaliases ssmtp/ssmtp.conf ssh/ssh_config ssh/sshd_config ssh/ssh_host_key ssh/ssh_host_key.
Upgrade Installation 43 vcx-assembly-APPS-2.9.13-1.i386.rp m : OK Assembly package installed. ------------------- Installation Com pleted Successfully ------------------- ------------------- VCX version 2.
44 C HAPTER 2: I NSTALLATION S CRIPTS ...selecting operating system partit ion The currently active OS is 'B', OS v ersion 3.3.1 Selecting OS installation 'A', OS ve rsion 4.4.0 Configuring GRUB boot loader...Done. Version switch complete.
Managing the Activation Keys 45 a Send the host ID (located at the bottom of the screen) to 3Com. b When 3Com returns the new activation key , paste it into the license string box and press Add . Y ou can also determine the system host ID with a Linux command: 1 Log in to the server as r oot .
46 C HAPTER 2: I NSTALLATION S CRIPTS.
3 O BTAINING S UPPORT FOR YOUR P R ODUCT Register Y our Product W arranty and other service benefits start from the date of purchase, so it is important to register your product quickly to ensure you get full use of the warranty and other service benefits available to you.
48 A PPENDIX 3: O BTAINING S UPPORT FOR YOUR P RODUCT T roubleshoot Online Y ou will find support tools posted on the 3Com web site at http://www.3com.com/ 3Com Knowledgebase helps you troubleshoot 3Com products. This query-based interactive tool is located at http://knowledgebase.
Contact Us 49 T o send a product dir ectly to 3Com for repair , you must first obtain a return authorization number (RMA). Products sent to 3Com, without authorization numbers clearly marked on the outside of the package, will be r etur ned to the sender unopened , at the sender’ s expense.
50 A PPENDIX 3: O BTAINING S UPPORT FOR YOUR P RODUCT Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy 01 7956 7124 070 700 770 7010 7289 01080 2783 0825 809 622 01805 404 747 06800 12813 1407 3387 1800 945 379 4 199 161346 Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U.
I NDEX A activation key , managing 44 C conference attendant 16 conference server 16 conference server database 16 conferences public 36 restricted 36 configuration, post installation 34 D database co.
52 I NDEX network configuration 18 setup script (all-in-one) 18 system configuration 21 SIP (Session Initiatio n Protocol) public conferences 36 restricted confer ences 36 site information, gathering .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté 3Com 900-0368-01 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du 3Com 900-0368-01 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation 3Com 900-0368-01, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le 3Com 900-0368-01 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le 3Com 900-0368-01, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du 3Com 900-0368-01.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le 3Com 900-0368-01. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei 3Com 900-0368-01 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
