Manuel d'utilisation / d'entretien du produit 50.XX du fabricant Xerox
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User Guide Xerox Do cument Servic es Platfo rm Seri es DocuSP Remote Serv ices 701P4413 4 June 20 05 V ersions 50.x x.
Prepar ed by: Xerox Co rpo ration Glob al Know ledg e and Langu age Ser vice s 800 P hi llip s Road 84 5-17S Webste r, New Y ork 1 4580 ©2005 by X erox Corporat ion.
Table of contents User Guide i 1 What is DocuSP Remote Serv ices? Benefit s of Remote Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 How do I start u sing Remo te Services? Remote S ervices netwo rk con figuration .
T abl e of con tents ii User Guide 9 How are software u pdates delivered? Types of s oftware upd ates . . . . . . . . . . . . . . . . . . . . . . . . .
Use r Gu i de 1 1 What is DocuSP Re mote Services? DocuSP Remote Services is a W eb-based applica tion that enables remo te communic ation and support wit h Xerox.
2 User Guide What is DocuSP Remote Services?.
Use r Gu i de 3 2 How do I st art using Remote Services? Afte r your Xer ox customer representat ive inst alls an d configur es Remote Services, you can i mmediately access the Home p age. The Home page provides links to all applic ation features included within Remote Servi ces .
4 User Guide How do I start usi ng Remote Services? User access There are four type s of users who have access to the DocuSP controll er . Each type of user has dif fer ent access privil eges for Remote Servi ces. The foll owing list presents the defaul t settings for each user .
User Guide 5 How do I start using Remote Servi ces? Support Request s Click [ Support Request s ] to displ ay a tabl e of requests Xerox Suppor t has forwarded to you. Executi on of these request s helps to ensure opti mum operabili ty of your print envi ronment.
6 User Guide How do I start usi ng Remote Services? Contact Click [ Cont act ] to open an automaticall y addressed email message yo u can send t o Xerox Support. Softwar e Updates Click [ Sof tware Up dates ] to download operating syst em patches, Remote Servi ce patc hes, and DocuSP patch es.
Use r Gu i de 7 3 How can I customize ap pli catio n preferences ? There are a number of default settings you may customize. Y ou may specify which appli cati on features are enabled or di sabl ed. Y ou may specify default settings for dat a capture and transf e r , as well as network setti ngs f or your proxy server .
8 User Guide How can I customize applicati on pref erenc es? • Automatic Synchr onization with Xerox is e nabled by default. • Y ou can enter or edit t he Print Engine Serial Number .
User Guide 9 How can I customize application prefer ences? Remote Monitoring ] opti on. Sele cting the infor mation icon opens a wi ndow that present s remot e monitoring detail s. 4. If you want to specif y the time that files will automatical ly be transfer red, use the T r ansfer T ime s elect ion a rrow s.
10 User Guide How can I customize applicati on pref erenc es? Modify proxy server settings T o modify proxy server setti ngs: 1. Select [ Home: Setup: Network Settings ] page.
Use r Gu i de 11 4 How do I request Xerox support? When you want to request assis tance fro m Xerox Support , you can call the Xerox Support Hotl ine through st andard support procedures.
12 User Guide How do I request Xerox suppor t? 3. Click [ Submit ]. Y our request is plac ed in a queue.Y our queue displays in the eCare Support dialog window . When Xerox Support responds to queue, a two-way dynamic chat window opens . Use thi s chat wi ndow for an inst ant, text based conversati on wit h Xerox Support.
Use r Gu i de 13 5 How do es Xerox ensure quality support? T o ensure and maintai n opti mum operability of your pri n t environment, Xerox Support may ask you to perform a specifi c task or action .
14 User Guide How does Xer ox ensure qual ity support ? Remote Monitoring (RM) Remote Monitor ing is a t imer-based scr ipt that aut omatically captures and transmit s machine d ata t o Xerox Suppor t. Job dat a is not captur ed using Remote Monitor ing.
Use r Gu i de 15 Download and Ex ecute Script This Support Request enables the Xerox Support team to remotely loa d an additional script on a device and immedi atel y initi ate scri pt executi on. Sof tware Up dates Each time the Remote Serv ices appli cation opens, the system checks for sof tware updates from the Xerox Support Server .
16 User Guide How does Xer ox ensure qual ity support ?.
User Guide 17 How are problems identifi ed and reported? 6 How are problems identified and reported? Xerox Support may identif y and resolve most of your operati onal issues when you grant per missi on to observe or contro l your mouse and desktop through the [ Hom e: Support Access ] page.
18 User Guide How are probl ems identifi ed and reported? T o capture machine and/or job data 1. Select [ Problem Reporting: Capture ]. Onc e the Capture window opens, you are inf ormed that the DFE must n ot be ripping or printi ng while a Dat a Ca pture is i n progress.
User Guide 19 How are problems iden tified and report ed? T ransfer The T ransfer ut ility enables your sit e operator to transmit previousl y capt ured data as descr ibed in the topic, Capture . There are several dif fere n t ways to tr ansfer captured da t a.
20 User Guide How are probl ems identifi ed and reported? Capture & T ransfer T o capture and transfer dat a to Xerox i n a single step 1. Select [ Problem Reporting: Capture & T r ansfer ]. Onc e the Capture & T ransfe r window opens, you are infor me d that t he DFE must not be ripping or print ing while a Data Capture is in progress.
Use r Gu i de 21 • Capturing IOT Dat a (if applicab le) • Capture Completed Succes sfully 8. If you want to termi nate the capture process befor e completion, click t he [ Cancel Capture ] butt on. When the capture process is complete, file transmissi on begins automatical ly .
22 User Guide How are probl ems identifi ed and reported? • T o delete a single file highlight the row and cli ck Delete . • T o delete all files list ed in t he table, click Delete All .
Use r Gu i de 23 7 Can I automa tically submit meter readings? Remote Services inc lud es the feature, MeterA ssi stant . When this feature is enabled, all met ers are a utomatically read and transmit ted to Xerox a nd you do not need to c all in your meter readings.
24 User Guide Can I automati cally submit meter readi ngs?.
Use r Gu i de 25 8 Is an activity history available? Information provided on Histor y p age The Remote Servi ces History p age c ont ains a list of act ivities t hat have been performed. T o open the History p age, click the [ History ] li nk loc ated on the Home page.
26 User Guide Is an activit y hist or y available?.
User Guide 27 How are sof tware updates delivered? 9 How are sof tware up dates delivered? Each time the Remote Serv ices appli cation opens, the system checks for sof tware updates from the Xerox Support Server . The Remote Services Home pa ge provi des a link to soft wa re updat es whenever the y become avail able.
28 User Guide How are soft ware updates del iv ered?.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Xerox 50.XX c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Xerox 50.XX - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Xerox 50.XX, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Xerox 50.XX va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Xerox 50.XX, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Xerox 50.XX.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Xerox 50.XX. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Xerox 50.XX ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
