Manuel d'utilisation / d'entretien du produit Vx510 du fabricant VeriFone
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VeriFone Part Number 23216, Revision B Omni 5xxx and V x 5xx/V x 6xx Installation Guide.
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O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 3 C ONTENT S P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS 4 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE C HAPTER 3 Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 DC Power Pack . . . . . . . . . . .
O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 5 P REFACE This guide is your primary source of information for setting up and installing the V x 5xx/V x 6xx series of terminals. Audience This guide is useful for anyone inst alling and configuring a V x 5xx/V x 6xx terminal.
P REFACE Related Documentation 6 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE Related Document ation T o lea rn more about the V x 5xx/V x 6xx terminal, refer to the following set of docume.
P REFACE Related Documentation O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 7 Acronym Definitions V arious acronyms are used in place of the full definition. T able 2 p resents acronyms and their definitions. The caution symbol indicates possib le hardware or software failure, or loss of data.
P REFACE Related Documentation 8 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE.
O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 9 C HAPTER 1 Te r m i n a l Overview This chapter provides a brief description of th e V x 5xx/V x 6xx series of terminals. The V x 5xx/V x 6xx terminal serie s represents the shape of things to come in e- payment.
T ERMINAL O VER VIEW Featur es and Benefits 10 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE Features and Benefit s V x 5xx/V x 6xx terminals provide the right comb ination of features and functions.
V X 5 XX /V X 6 XX I NSTALLATION G UIDE 11 C HAPTER 2 T erminal Setup This chapter describes the terminal se tup procedure. Y ou will learn how to: • Select T erminal Location and Protect the T erminal From Adverse Environmental Fact ors . • Unpack the Shipping Carton .
T ERMINAL S ETUP Unpack the Shipping Cart on 12 V X 5 XX /V X 6 XX I NST ALLATION G UIDE Electrical Considerations • Avoid using this product during electrical storms.
T ERMINAL S ETUP Examine T e rminal Featur es V X 5 XX /V X 6 XX I NSTALLATION G UIDE 13 2 Remove all plastic wrapping from the terminal and o ther components. 3 Remove the clear protective film from the LCD screen. 4 Save the shipping carton and p acking material for future rep acking or moving the terminal.
T ERMINAL S ETUP Examine T erminal Featur es 14 V X 5 XX /V X 6 XX I NST ALLATION G UIDE d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL , BACKSPA CE / CLEAR , ENTER ). e An ALPHA key centered at the top of the keypad .
T ERMINAL S ETUP Examine T e rminal Featur es V X 5 XX /V X 6 XX I NSTALLATION G UIDE 15 Figure 4 shows the connection port s for the V x 5xx terminal. Figure 4 V x 5xx Connection Port s (Bottom View) For information on how to at t ach peripheral devices, see Connect Optional Device(s) .
T ERMINAL S ETUP Establish T elephone Line Connections 16 V X 5 XX /V X 6 XX I NST ALLATION G UIDE Est ablish T elephone Line Connections Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 5 and Figure 6 ).
T ERMINAL S ETUP Install the Paper Roll V X 5 XX /V X 6 XX I NSTALLATION G UIDE 17 Inst all the Paper Roll A fast, quiet thermal printer is built into the V x 5xx/V x 6xx terminal. Befo re you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive pap er in the printer .
T ERMINAL S ETUP Install the Paper Roll 18 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 3 Loosen the glued leading edge of the p aper or remove the protective strip from the new roll of pape r .
T ERMINAL S ETUP Install/Replace MSAM Car ds V X 5 XX /V X 6 XX I NSTALLATION G UIDE 19 7 Close the paper roll cover by gently pres sing directly on the cover until it clicks shut, allowing a small amoun t of p aper p ast the glue residue to extend out side the printer door .
T ERMINAL S ETUP Install/Replace MSAM Car ds 20 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 3 Remove the MSAM compartment door screw and rot ate the door up and back to access the MSAM cardholders (see Figure 1 1 ). Figure 1 1 Opening MSAM Comp artment Door 4 Remove any previously inst alled MSAM card by sliding the card from the MSAM cardholder .
T ERMINAL S ETUP Connect Optional Device(s) V X 5 XX /V X 6 XX I NSTALLATION G UIDE 21 6 Replace the MSAM compartment door and reinst all the screw (see Figure 13 ). Figure 13 Closing MSAM Comp artment Door Connect Optional Device(s) The V x 5xx/V x 6xx suppo rts some peripheral devices designed for use with electronic point-of-sale termin als.
T ERMINAL S ETUP Connect Optional Device(s) 22 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 2 Insert the larger RJ45-type conn ector on the other end of the PINp ad cable into the PINp ad serial port on the botto m of the terminal.
T ERMINAL S ETUP Connect Optional Device(s) V X 5 XX /V X 6 XX I NSTALLATION G UIDE 23 V x 6xx Optional Device Connections The side port of the V x 6xx terminal can op erate either as a PINpad port or a n RS- 232 port, depending on the p ower source available.
T ERMINAL S ETUP Connect Optional Device(s) 24 V X 5 XX /V X 6 XX I NST ALLATION G UIDE Connecting the Check Reader to the V x 6xx When operating off ba ttery power and not plugged in, the side port operates as an RS-232 port and the terminal can be connected to a check reader .
T ERMINAL S ETUP Connect the T erminal Power Pack V X 5 XX /V X 6 XX I NSTALLATION G UIDE 25 Connect the T erminal Power Pack When you have finished co nnecting optional peripheral(s), you are ready to connect the V x 5xx/V x 6xx terminal to the provided power source.
T ERMINAL S ETUP Smart Battery 26 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 4 Plug the AC power cord into a wall outlet or powered surge protector . When the terminal has power , the terminal light s are activated and the green LED indicator remains lit.
T ERMINAL S ETUP Smart Battery V X 5 XX /V X 6 XX I NSTALLATION G UIDE 27 • activates when the battery is lef t in an unused terminal for extended periods, and • resets when battery vo ltage reaches a preset threshold d uring the charge cycle.
T ERMINAL S ETUP Install/Replace SIM Car d (GSM/GPRS Models) 28 V X 5 XX /V X 6 XX I NST ALLATION G UIDE Battery Life The V x 6xx smart batte ry can be charged and discharged hundreds of times, but will eventually wear out.
T ERMINAL S ETUP Install/Replace SIM Car d (GSM/GPRS Models) V X 5 XX /V X 6 XX I NSTALLATION G UIDE 29 2 Detach the GSM/GPRS sled module from the terminal. Figure 23 Remove GSM/GPRS Sled Module 3 Insert the SIM into the cardholder at th e back of the GSM/GPRS sled module.
T ERMINAL S ETUP Install/Replace SIM Car d (GSM/GPRS Models) 30 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 4 Replace the GSM/GPRS sled module in the termin al.
T ERMINAL S ETUP Antenna V X 5 XX /V X 6 XX I NSTALLATION G UIDE 31 Antenna For some V x 6xx terminals to establish a wirele ss con nection, an external antenna is provided. This connection allows communication with your service provider to upload transaction dat a from the terminal and download system upgrades to the terminal.
T ERMINAL S ETUP Antenna 32 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 4 Screw the barrel nut fing er tight to retain the antenn a. Figure 28 Tighten Antenn a Barrel Nut Orie nt ation T o establish good wireless communica tion ( uplink ), vertically align the antenna with respect to ground and sky .
T ERMINAL S ETUP W i r eless T ransactions V X 5 XX /V X 6 XX I NSTALLATION G UIDE 33 Wireless T ransactions T o conduct a wireless transaction: • Ensure the terminal is in an optimal position for transmitting. • Follow the on-screen instructions provided with your ap plication.
T ERMINAL S ETUP Magnetic Car d Reader Use 34 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 3 Swipe the card through the magnetic ca rd reader . Figure 30 Using the Magnetic Card Reader.
O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 35 C HAPTER 3 S pecifications This chapter discusses power requirement s, dimensions, and ot her specifications of the V x 5xx/V x 6xx terminal.
S PECIFICATIONS W eight 36 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE Weight T erminal unit weight: 0.48kg (1.06 lb) For V x 5xx: • Omni 5100/5150 and V x 510, Omni 3730 Certif ications.
O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 37 C HAPTER 4 Maintenance The V x 5xx/V x 6xx has n o user-maintainable p arts. Clean the Te r m i n a l T o clean the terminal, use a clean cloth slightly dampened with water and a d rop or two of mild soap.
M AINTENANCE Smart Car d Reader 38 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE.
O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 39 C HAPTER 5 V eriFone Service and Support For V x 5xx/V x 6xx terminal problems, conta ct your local V eriFone representative or service provider .
V ERI F ONE S ERV ICE AND S UPPORT Accessories and Documentation 40 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE c Complete the Inquiry Cont act Form at http://www .verifone.com/aboutus/ contact/cont act_form.cfm . • Address the Subject box with to “V eriFone MRA Dept.
V ERI F ONE S ERVICE AND S UPPORT Accessories and Documentation O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 41 V eriFone Cleaning Kit 02746-01 Cleaning Kit T elephone Line Cord 00124-17 2.
V ERI F ONE S ERV ICE AND S UPPORT Accessories and Documentation 42 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE.
O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 43 C HAPTER 6 T roubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to suc cessfully install and config ure your V x 5xx/V x 6xx terminal.
T ROUBLESHOOTING G UIDELINES Smart Battery W ill Not Charge 44 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE Smart Batte ry Will Not Charge The V x 6xx smart batte ry must initially receive a full charge to calibrate its full charge capacity .
T ROUBLESHOOTING G UIDELINES Printer Paper Jam O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 45 Printer Paper Jam If paper jams inside the printer: • Press the button on the side of the termina l to unlatch the paper roll cover , then open the cover .
T ROUBLESHOOTING G UIDELINES T ransactions Fai l T o Pr ocess 46 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE • Process a transaction manually , using the keypad instead of the card reader . If the manual transaction works, the p roblem may be a defective card reader .
O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 47 I NDEX A accessories 40 documentation 41 ordering 41 power packs 40 swivel stand 41 telephone line cord 41 thermal printer p aper 40 V eriFon.
I NDEX P 48 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE connecting 21 P paper jams troubleshooting 45 paper rolls for thermal printers 17 , 45 installation 17 peripherals check readers 24 .
I NDEX V O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 49 printers 44 terminal transactions 45 terminals 43 , 44 V V eriCentre Appliance Management Suite simult aneous downloads 10 V x 5xx/V.
Omni 5xxx and V x 5xx/V x 6xx Installation Guide VeriFone Part Number 23216, Revision B Ve r i F o n e , I n c . 2099 Gateway Place, Suite 600 San Jose, CA , 951 10 USA T el: (800) V eriFone (837-4366) www .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté VeriFone Vx510 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du VeriFone Vx510 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation VeriFone Vx510, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le VeriFone Vx510 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le VeriFone Vx510, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du VeriFone Vx510.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le VeriFone Vx510. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei VeriFone Vx510 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
