Manuel d'utilisation / d'entretien du produit 2032SP du fabricant Toshiba
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Online User’ s Guide Dual-Band PCS Phone Model 2032SP by TOSHIBA SPRINT~Section1.QXD 02.8.2 1:34 PM Page b.
T able of Contents W elcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Introduction to this Online User’ s Guide . . . . . . . . . . . . . . . . . . . . .3 SECTION 1: Getting Started . . . . . . .
Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2J. Getting Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 T ransferring Items Using Infrared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
W elcome to Sprint S print built the largest all-PCS nationwide network with advanced multimedia services and clear calls, reaching more than 230 million people for clarity you can see and hear . We built our network to give you what we believe you really want from a wireless phone, clear sound, private conversations and time-saving features.
Introduction to this Online User’ s Guide T his Online User's Guide introduces you to PCS Service and all the features of your new device. It's divided into four sections: Section 1: G.
Section 1 Getting Started 5 Getting Started 4 Section 1 SPRINT~Section1.QXD 02.8.6 5:57 PM Page 4.
Section 1A Setting Up Service In This Section Getting Started With PCS Service Getting Help T his section walks you through the basics of setting up service for the phone function on your device, including unlocking and activating the phone function, and how to contact Sprint for assistance with your PCS Service.
Getting Help V isiting Our Web Site Stop by www .sprintpcs.com and log on to get up-to-date information on PCS Services, options and more. Yo u can also: Review coverage maps Learn how to use .
PCS Directory Assistance PCS Directory Assistance provides a variety of services, including residential, business and government listings; assistance with local or long-distance calls; movie listings; hotel, restaurant and shopping information and major local event information.
Section 2A Y our Device: The Basics In This Section Part Names and Function Battery Charging Initial Setup Setup Options Connecting to a Computer T oday Screen Programs .
Section 2: Understanding Y our Device 2A: Y our Device - The Basics 15 Part Names and Function Section 2: Understanding Y our Device 14 2A: Y our Device - The Basics T ouch Screen Program Button 1, 2,.
Power Button / Front Light Button Press this to turn the device and the front light on/off. Power button When the power is off When the power is on Press it quickly . The power turns on. The power turns off. Press and hold. The power turns on. The front light alternately turns on/off.
Using the Stylus Use only on touch screen for menu selection or data input. Ta p :T ouch the screen once with the stylus to open items and select options. Drag : Hold the stylus on the screen and drag it across to select text and images. Drag in a list to select multiple items.
Phone Headset The supplied Phone Headset can be used to make or receive phone calls. When the Phone Headset is inserted into the device, the microphone and speaker on the main unit will become inactive. Also, this microphone can be used as a recorder .
strongly recommended against. Please use the device with the Phone Headset/Remote Control Unit or in speakerphone mode. For instructions on how to use the device with the Phone Headset/Remote Control Unit or as a speakerphone, please refer to page 60 of this guide.
8. After power up is completed, use the stylus to tap on the Admin pull-up menu at the bottom of the screen, and select Activation Wizard . If your device has not yet been activated, the Activation Wizard will automatically start when you turn on the radio in your device.
Connecting to a Computer Before connecting your device to a computer , check the following. ActiveSync ® is on your computer . (For installation procedures of ActiveSync ® , see page 85.) The device is turned off. The computer you’re connecting has an available USB port for the cradle.
Following are some of the status icons you may see. Note: If more notification icons need to be displayed than there is room for on the screen, the will display .
Navigation Bar and Command Bar The navigation bar , located at the top of the screen, displays the active program and time, and allows you to switch programs and close screens. The command bar at the bottom of the screen performs tasks in the open program, and includes menu names, buttons and the Input Panel button.
Section 2: Understanding Y our Device 2A: Y our Device - The Basics 33 Section 2: Understanding Y our Device 32 2A: Y our Device - The Basics Entering Information Options for entering new information include: Using the input panel to enter typed text.
Using Block Recognizer: With Block Recognizer you can use the stylus to input character strokes similar to those used on other devices. 1. T ap the arrow next to the Input Panel button and then Block Recognizer . 2. W rite a letter in the box — it will automatically be converted to typed text on the screen.
Converting writing to text: T ap T ools and then Recognize . If you want to convert only certain words, select them before tapping Recognize on the T ools menu (or tap and hold the selected words and then tap Recognize on the pop-up menu). If a word is not recognized, it is left as writing.
Drawing on the Screen Draw on the screen in the same way that you write on it. The only difference is how the items are selected and edited. For example, drawings can be resized - writing cannot. Creating a drawing: A drawing box will appear when you cross any three ruled lines on your first stroke.
Using My T ext My T ext quickly inserts preset and frequently used messages into the text entry areas of Inbox or MSN ® Messenger . T o insert a message, tap My T ext and select a message. Note: Y ou can add text after inserting a My T ext message. To e d it a My T ext Message, tap Edit My T ext Messages in the T ools menu.
Section 2: Understanding Y our Device 42 2A: Y our Device - The Basics Finding and Organizing Information To quickly locate information using the Find feature, tap Find in the menu. Note: To quickly find information that is taking up storage space on your device, select Larger than 64 KB in T ype .
Adding or Removing Programs Programs installed on your device at the factory are stored on ROM (read- only memory) and cannot be removed or accidentally lost. ROM programs can be updated using special installation programs with a *.xip extension. Any programs and files added after factory installation are stored in RAM (random access memory).
Adding a program to the Start menu: Ta p , Settings , Menus , the Start Menu tab, then the check box for the program. If you do not see the program listed, you can either use File Explorer on the devi.
Note: Y ou can automatically receive a call when the Auto-Answer is activated. However , you cannot disconnect without entering the password. Setting the Front Light 1. T ap , then Settings . On the System tab, tap Front Light . 2. Set the Front Light.
Setting Memory Memory for the device is automatically managed. Y ou can adjust data storage memory and program running memory , and confirm the amount of free space on a storage card. Changing memory allocation: 1. T ap , then Settings . On the System tab, tap Memory to display the Memory setting screen.
52 Section 2B Phone Function: The Basics In This Section V iewing the Display Screen T urning the Phone Function ON and OFF T alking on the Device Displaying Y our Phone Number Mak.
Icons Icons of the display indication Icon Meaning Auto-Answer incoming V oice Calls Unread message waiting One or more voicemail messages One or more missed calls Headset connected to the device When receiving a call, the ringer tone sounds and the vibrating alert vibrates simultaneously .
Navigation Button and Program When in the phone function’ s screen, pressing the navigation button on the device opens the following programs: T op : Contacts Bottom : Messaging Right : Call Log Lef.
T urning the Phone Function ON and OFF T urning The Phone Function ON When the Radio Standby Switch is ON and the phone function is launched, the phone function’ s screen automatically is displayed when a call is received, even if you are currently using another program.
T alking on the Device Here explains how to use your device when you talk on the phone. Keep the device from your face more than 1 inch (2.5 cm). Using the Microphone and Speaker: Using the Phone Headset: To use the supplied Phone Headset, insert it into the headset jack.
Answering Calls 1. Make sure the phone function is on. 2. When a call comes in, answer the call by tapping . Depending on your settings, your PCS Device notifies you of incoming calls in the following ways: The device rings or vibrates. The LED flashes.
Missed Call Notification When an incoming call is not answered, the Missed Call icon and the missed call message are displayed on your screen. T ap to turn off the missed call message. Returning Missed Calls To return the last missed call, tap . When is tapped, the Call Log appears.
66 Section 2: Understanding Y our Device 2C: Controlling the Phone Function’ s Settings 67 Section 2C Controlling the Phone Function’ s Settings In This Section Sounds Settings Security Se.
Security Settings T ap Options on the T ools menu, then tap Security . When the modem is locked, most menu functions ( Options, Messaging, Call Log etc.
Messaging Settings Sets options for short message services. T ap Options on the T ools menu, then tap SMS . Sets messages expiration dates. General Settings T ap Options on the T ools menu,the tap General .
( Display tab of Options can be set to display warning before line is disconnected.) Select the number of calls to be retained in the Call Log in the“Call Logging Retain” section. Calls exceeding this number are automatically deleted. System selection is possible in an area that permits roaming in the “System Select” section.
Calling in Lock Mode Y ou can place calls to 911 and to your special numbers when in lock mode. To place an outgoing call in lock mode: To call an emergency number , special number or PCS Customer Solutions, enter the phone number and tap .
76 Section 2E Controlling Y our Roaming Experience In This Section Understanding Roaming Setting Y our Device’ s Roam Mode Controlling Roaming Charges Using Call Guard R oaming is the ability to make or receive calls while you’re off the Sprint Nationwide PCS Network.
Note: If you’re on a call when you leave the Sprint Nationwide PCS Network and enter an area where roaming is available (whether digital or analog), your call is dropped. If your call is dropped in an area where you think PCS Service is available, turn the phone function off and on again to reconnect to the Sprint Nationwide PCS Network.
To Place Roaming Calls With Call Guard On: 1. Place a call. 2. T ap Continue when the message screen appears. To Answer Incoming Roaming Calls With Call Guard On: T ap Continue in the message screen.
Saving a Phone Number From Call History Y ou can keep telephone numbers in “Contacts” in Microsoft ® Pocket Outlook ® . To save a phone number from Call History: 1. T ap and hold the number you want to save. 2. When the pop-up menu appears, tap Add to New Contact or Add to Existing Contact .
84 Section 2: Understanding Y our Device 2G: Microsoft ActiveSync 85 Section 2G Microsoft ® ActiveSync ® In This Section Using Microsoft ® ActiveSync ® B y connecting your device to your computer using ActiveSync ® , your data will be synchronized and transmitted.
2. Click "Start Here". 3. Install Outlook ® 2000. Click “Install Outlook 2000” and follow the instructions on the screen. 4. Install ActiveSync ® 3.5. Click “Install ActiveSync 3.5” and follow the instructions on the screen.
After this initial synchronization, view your device’ s Calendar , Contacts and T asks. Everything stored in Microsoft ® Outlook ® on your computer should now be on your device. Disconnect the device from your computer and you’re ready to go. To initiate ActiveSync ® on your device, tap , and then tap ActiveSync .
Creating a Contact 1. T ap New . T ap OK to return to the contact list (the contact is saved automatically). Notes is a good place for maps and directions. 2. Enter name and contact information. Scroll down to see all available fields. 3. T ap Categories to assign the contact to a category .
Making a Call From Contacts 1. T urn the Radio Standby Switch ON. 2. Open Contacts. 3. T ap and hold a contact. 4. T ap Dial Contact on the pop-up menu. 5. T ap the number you want to dial. Link Dialing With Link Dialing you can place calls require multiple inputs in a sequence of continuous operations.
Clearing 1. On the phone function’ s screen, tap Speed Dial on the T ools menu or press left on the navigation button. The phone number section storing keypad number appears. 2. T ap and hold the entry you want to clear . 3. When the pop-up menu appears, tap Clear Speed Dial Entry .
Creating an Appointment If you are in Day or Week view , tap the desired date and time for the appointment. 1. T ap New . T ap to return to the calendar (the appointment is saved automatically). T ap in the subject section to choose from predefined text.
T asks: Keeping a T o Do List T asks keeps track of what has to be done. T o access, tap , then Ta sks . Or , press the T asks Program button on the front of the device. T ap All T asks to select the category of tasks you want displayed in the list.
Using the Summary Screen T ap a task to display the summary screen. T o make changes, tap Edit. Ta p to show and hide additional summary information. Section 2: Understanding Y our Device 2H: Using the Microsoft Pocket Outlook 101 Creating a T ask 1.
T ap OK to return to the note list (the note is saved automatically). T ap to show or hide the Recording toolbar . T ap the Pen button to write on the screen.
Connecting Directly to an Email Server Y our device can send and receive email messages by connecting to an email server . For more information about establishing this remote connection, see page 130.
Composing Messages 1. T ap New . 2. In the To field, enter the email addresses of the recipients, separating the names with a semi-colon, or select a name from the contact list by tapping and holding To , or by tapping the Address Book button. T ap to show or hide the complete header .
Managing Email Messages and Folders Messages are displayed in one of five folders: Inbox, Deleted Items, Drafts, Outbox and Sent Items. The Deleted Items folder contains messages that have been deleted on the device. The behavior of the Deleted and Sent Items folders depends on the options you have chosen.
Y ou can enter information in Pocket W ord in one of four modes (typing, writing, drawing, and recording), which are displayed on the V iew menu. Each mode has its own toolbar , which you can show and hide by tapping the Show/Hide T oolbar button on the command bar .
T ap to select formatting options, such as line weight, fill color , and line color . T ap on the drawing to resize an object within the drawing. Drag the selection handles until it is the size you want. From the pop-up menu, select Shape to convert an object to the proper shape.
T ips for Working in Pocket Excel To view in full screen mode, tap V iew then Full Screen . T ap Restore to exit mode. T ap V iew to select items you want to show or hide. To freeze panes, select the cell(s) you want to freeze, tap V iew then Freeze Panes .
Note: If you block a contact, you will appear offline but will remain on the blocked contact’ s list. T o unblock a contact, tap and hold the contact, then tap Unblock on the pop-up menu. Chatting With Contacts T ap a contact name to open a chat window .
Windows Media TM player can be used even if the screen is turned off. T ap T ools , Settings then Buttons , and select Screen T oggle from the pull-down list beside “Select Function”, then press the program button you wish to allocate. By pressing the allocated button, you can turn on and off the screen.
T ap on the title at the top of the page to select a navigation option. T ap on the arrows at the bottom of the page to turn the page. You can also tap and hold the page number to bring up the page riffle. Drag cursor over text to select that text and reveal the pop-up menu.
Favorite Links During synchronization your computer’ s Mobile Favorites folder is synchronized with your device’ s Pocket Internet Explorer . Both computers are updated each time you synchronize. If the link is not marked as mobile favorite, you will have to connect to PCS Connection to view page content.
When synchronization is complete, tap the A vantGo Channels link in your list of favorites to see a few of the most popular channels. T o add or remove channels, tap the Add or Remove link.
Section 2J Getting Connected In This Section T ransferring Items Using Infrared Accessing the Internet Using Connection Ending a Connection Connecting Directly to an Email Server G.
Accessing the Internet Using PCS Connection Access the Internet from the D ATA tab of PCS Connection. 1. Open PCS Connection. 2. T ap D ATA tab. 3. T ap the pull-down list and select the desired connection name. 4. T ap Connect to access the Internet.
Section 2K Optional Functions In This Section Home Backing Up T his section describes the Home program and Backup program, which can be useful when using your device.
About Running The Running tab displays active applications. Icons do not appear . To activate/stop the application: To activate an application, tap its name, or tap Activate in the pop- up menu. To stop an application, tap its name then tap Stop in the pop-up menu.
Note: If the icon is dragged and dropped in the same tab, it will return to its original position on the tab screen. Deleting an Icon 1. T ap and hold the icon to be deleted. 2. T ap Drop on the pop-up menu. Note: Y ou cannot delete the PCS Connection icon.
Note: A new icon cannot be added if the Application file is not designated or if the Application name is not entered. Note: An icon added from a storage card cannot be launched unless the same card is inserted in the device. T ab Setting A tab can be added, deleted, or removed from the T ab Settings screen.
Note: Stored data, such as the password in Settings , is not restored. Note: Before backing up, restoring, or deleting a backup file, connect an AC Adapter to your device, set the Radio Standby Switch to OFF and close all applications. Do not press any button or slide the switch while the backup or restore is in progress.
3. Select Delete Backup File from Functionality . 4. T ap OK to display the Delete Backup File confirmation screen. 5. T ap OK to delete the backup file. Section 2: Understanding Y our Device 2K: Optional Functions 141 2. T ap , Programs , then Backup to display the Backup screen.
Section 2L Additional Information In This Section Resetting Clearing Memory (Initialization) Specifications T his section describes how to reset and initialize your device. Section 2: Understanding Y our Device 2L: Additional Information 143 142 2I-2L.
Specifications External dimensions Operating conditions Built-in battery Battery Life Processor Memory Display Interface SD card slot Infrared port Stereo headset jack Cradle connection port AC Adapter jack 3 in. x 5 in. x 3/4 in. (excluding protrusion part) (77.
Although the display is manufactured using an extremely high order of technology , there may be a case that some dots do not light or always light. It is not a malfunction. Section 2: Understanding Y our Device 146 2L: Additional Information Using PCS Service Features Section 3 Section 3 Using PCS Service Features 147 2I-2L.
Section 3A PCS Service Features: The Basics In This Section Using V oicemail Using Caller ID Responding to Call Waiting Making a Three-Way Call Using Call Forwarding Messaging N ow that you’ve mastered the phone function’ s fundamentals, it’ s time to explore the calling features that enhance your PCS Service.
New V oicemail Message Alerts When you receive a new voicemail message, your device alerts you and prompts you to call your voicemail. T o call your voicemail, tap . T o display your Missed Log, tap . Important: When you are roaming off the Sprint Nationwide PCS Network, you may not receive notification of new voicemail messages.
V oicemail-to-V oicemail Message Forwarding Forward a voice message, except those marked “Private,” to other PCS V oicemail customers. 1. After listening to a message, tap . 2. Follow the voice prompts to enter the phone number . 3. Follow the voice prompts to record your introduction and forward the voice message.
Responding to Call Waiting When you’re on the phone and another call is received, you hear a call waiting tone and “Call Alert From” appears on the display . 1. T ap to put the original party on hold and switch to the new caller . When speaking to the new caller , the information for the first caller will not be displayed.
Using Call Forwarding Call Forwarding lets you forward all your incoming calls to another phone number – even when your phone function is turned off. Y ou can continue to make calls from your device with Call Forwarding activated. To Activate Call Forwarding 1.
Section 3B PCS V ision SM In This Section PCS Business Connection SM Messaging V oice Web W ith PCS V ision services, you will have access to additional features, better performance, faster Internet connections and a wider variety of online services.
V oice As always, make crystal-clear calls to anywhere from anywhere on our nationwide PCS network. We b Experience full color graphic versions of your favorite Internet sites. PCS Vision F AQs How will I know when my device is ready for PCS Vision Service? Y our user name (for example, bsmith001@sprintpcs.
Section 3C PCS V oice Command SM In This Section PCS V oice Command SM W ith Sprint, the first wireless provider to offer innovative PCS V oice Command technology , reaching your friends, family , co-workers and teammates has never been easier – especially when you’re on the go.
Call Directory Assistance: If you don’t have a computer or Internet access handy , you can have PCS Directory Assistance look up phone numbers for you and automatically add them to your address book. Just say , “Call operator ,” and we’ll add two names and numbers to your address book for our standard directory assistance charge.
Section 4 Safety Guidelines and Warranty Information 167 Safety Guidelines and W arranty Information Section 4 166 SPRINT~Section3.QXD 02.8.6 6:58 PM Page 166.
Section 4A Safety In This Section Getting the Most Out of Y our Reception Maintaining Safe Use of and Access to Y our Device Safety Instructions Acknowledging Special Precautions and t.
Maintaining Y our Device Peak Performance There are several simple guidelines to operating your device properly and maintaining safe, satisfactory service. Don’t use the device if the antenna is damaged. Speak directly into the mouthpiece. A void exposing your device and accessories to rain or liquid spills.
NOTE: Designates important information that relates to activities and/or conditions that might result in loss of data and/or damage to your device. Safe Use And Operation of Y our Device All portable computers produce low levels of RF energy due to the generation of digital timing pulses by its clock oscillator circuits.
Always immediately remove your device and its battery from the vicinity of any source of heat, such as an open flame, in the event the built-in battery leaks liquid or emits an unusual odor . Continued use of your device under either of these conditions could cause ignition (i.
computer , you should touch a grounded object to discharge any static electricity from your body . Do not subject your device to sudden and severe temperature changes. This could result in moisture condensation in the device that could cause damage to your device, computer function loss, and/or the loss of data.
in the risk of electric shock. Never attempt to modify or alter the AC cord or plug of the AC Adapter . W ARNING Never allow the AC Adapter to come into contact with water or any other liquid. Water or any other liquid in contact with the AC Adapter can create a risk of fire or electric shock.
other foreign material accumulation on the power plug pins could cause fire. Be certain to insert the power plug deeply into a socket. Failure to do so could cause a fire and an electric shock. Always disconnect the AC Adapter from the power source when it is not in use.
SAFE USE AND OPERA TION OF DEVICE (WIRELESS HANDHELD PHONE) Read this information before using your device. Y our device is a low power radio transmitter and receiver .
Persons with pacemakers: • Should AL W A YS keep the device more than six (6”) inches from their pacemaker when the device is turned ON. •S hould not carry the device in a breast pocket. • If you have any reason to suspect that interference is taking place, turn your device OFF immediately .
SAR Information Specific Absorption Rate THIS MODEL PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WA VES. Yo ur wireless phone is a radio transmitter and receiver . It is designed and manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission of the U.
Consumer Update on Wireless Phones U.S. Food and Drug Administration - Center for Devices and Radiological Health 1. Do wireless phones pose a health hazard? The available scientific evidence does not show that any health problems are associated with using wireless phones.
power levels, and thus produce RF exposures far below the FCC safety limits. 4. What are the results of the research done already? The research done thus far has produced conflicting results, and many studies have suffered from flaws in their research methods.
absorb energy from the wireless phone and is set well below levels known to have effects. Manufacturers of wireless phones must report the RF exposure level for each model of phone to the FCC.
FDA has tested hearing aids for interference from handheld wireless phones and helped develop a voluntary standard sponsored by the Institute of Electrical and Electronic Engineers (IEEE).
Section 4B Manufacturer’ s W arranty In This Section Manufacturer’ s Warranty T his section contains the manufacturer’ s warranty for your device. For information about the T erms and Conditions of your PCS Service, please see the Start Here guide included with your device.
touchscreen or outside casing. This limited warranty also does not extend to any product from which the electronic or mechanical serial number has been removed or to any product that has been: (a) dam.
A PERIOD OF 18 MONTHS FROM DA TE OF ORIGINAL PURCHASE. IN NO CASE SHALL THE COMP ANY BE LIABLE FOR ANY SPECIAL CONSEQUENTIAL OR INCIDENT AL DAMAGES FOR BREACH OF THIS OR ANY OTHER W ARRANTY , EXPRESS OR IMPLIED, WHA TSOEVER.
Copyright © 2002 Sprint Spectrum L.P . All rights reserved. No reproduction in whole or in part allowed without prior written approval. Sprint, PCS Business Connection and the diamond logo are trademarks of Sprint Communications Company L.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Toshiba 2032SP c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Toshiba 2032SP - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Toshiba 2032SP, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Toshiba 2032SP va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Toshiba 2032SP, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Toshiba 2032SP.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Toshiba 2032SP. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Toshiba 2032SP ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
