Manuel d'utilisation / d'entretien du produit DS2-RPC DS4-RPC du fabricant Bay Technical Associates
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OWNER'S MANUAL ________________ DS-RPC DATA SWITCH/POWER CONTROL FOR MODELS DS2-RPC DS4-RPC Including the DS71 DS71-MD2 DS74 & DS73 Modules BayTech Manual Publication #U140A124-01 August 1998.
ii Copyright 1998 by Bay Technical Associates, Inc. BayTech, Telplex, LaserShare, Print Master and TRAN-X are registered trademarks of Bay Technical Associates, Inc. IBM, IBM PC, IBM PC/AT, IBM PC/XT are products and registered trademarks of International Business Machines Corporation.
DS-RPC OWNER’S MANUAL ABOUT THIS OWNER’S MANUAL __________________________________________________________________________________________ iii ABOUT THIS OWNER’S MANUAL This document provides information required for installing and operating your Bay Tech equipment.
DS-RPC OWNER’S MANUAL ABOUT THIS OWNER’S MANUAL __________________________________________________________________________________________ iv The information in this document is subject to change without notice.
DS-RPC OWNER’S MANUAL TABLE OF CONTENTS __________________________________________________________________________________________ v ABOUT THIS OWNER’S MANUAL iii INTRODUCTION TO THE DS-RPC 1 PROG.
DS-RPC OWNER’S MANUAL TABLE OF CONTENTS __________________________________________________________________________________________ vi DS71-MD2 31 PORT DEVICE NAME 34 PORT SELECT CODE 35 ATTENTION CH.
DS-RPC OWNER’S MANUAL TABLE OF CONTENTS __________________________________________________________________________________________ vii TECHNICAL SUPPORT 69 EQUIPMENT SETUP 70 REPACKAGING, SHIPPING A.
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DS-RPC OWNER’S MANUAL INTRODUCTION TO THE DS-RPC __________________________________________________________________________________________ 1 INTRODUCTION TO THE DS-RPC BayTech’s DS-RPC provides a single dialup or EIA-232 gateway to multiple EIA-232 devices.
DS-RPC OWNER’S MANUAL INTRODUCTION TO THE DS-RPC __________________________________________________________________________________________ 2 Port selection is accomplished two different ways. (1) Use a simple menu-driven selection sequence or (2) send an ASCII character string to select a port.
DS-RPC OWNER’S MANUAL INTRODUCTION TO THE DS-RPC __________________________________________________________________________________________ 3 PROGRAMMABLE FEATURES OF THE DS MODULES Highlighted features indicate items most often programmed FEATURE DESCRIPTION ACTION PAGE NO.
DS-RPC OWNER’S MANUAL INTRODUCTION TO THE DS-RPC __________________________________________________________________________________________ 4 PROGRAMMABLE FEATURES OF THE DS MODULES (con’t) FEATURE DESCRIPTION ACTION PAGE NO. DS71- MD2 H OST M ODULE Rings to Answer(*) The number of times the modem rings before it automatically answers.
DS-RPC OWNER’S MANUAL INTRODUCTION TO THE DS-RPC __________________________________________________________________________________________ 5 PROGRAMMABLE FEATURES OF THE DS MODULES (con’t) FEATURE DESCRIPTION ACTION PAGE NO. DS73TP N ETWORK M ODULE Module IP Address IP Address for the DS73TP to access the network.
DS-RPC OWNER’S MANUAL QUICK START __________________________________________________________________________________________ 6 DS-RPC QUICK START This section, “Quick Start,” describes the basic steps required to set up and configure your DS-RPC.
DS-RPC OWNER’S MANUAL QUICK START __________________________________________________________________________________________ 7 Or this menu if the DS71-MD2 is used: Data Switch Series - F.
DS-RPC OWNER’S MANUAL QUICK START __________________________________________________________________________________________ 8 Accessing RPC Menu Select the RPC module. The following s tatus menu appears: DS-RPC Series (C) 1997 by BayTech Rev. F0.04 Circuit Breaker : On 1) .
DS-RPC OWNER’S MANUAL QUICK START __________________________________________________________________________________________ 9 To configure a module, enter the number associated with it followed by <cr>.
DS-RPC OWNER’S MANUAL INSTALLATION __________________________________________________________________________________________ 10 INSTALLATION UNPACKING Compare the unit and serial number of the equipment you received to the packing slip located on the outside of the box.
DS-RPC OWNER’S MANUAL INSTALLATION __________________________________________________________________________________________ 11 PREPARING THE INSTALLATION SITE The installation area should be clean and free of extreme temperatures and humidity. Allow sufficient space behind the unit for cabling.
DS-RPC OWNER’S MANUAL INSTALLATION __________________________________________________________________________________________ 12 CAUTION : For PERMANENTLY CONNECTED EQUIPMENT, a readily accessible disconnect device shall be incorporated in the fixed wiring.
DS-RPC OWNER’S MANUAL CABLING __________________________________________________________________________________________ 13 CABLING RJ-45 CABLES AND ADAPTERS IMPORTANT : The DS-RPC host communicatio.
DS-RPC OWNER’S MANUAL CABLING __________________________________________________________________________________________ 14 Tables 2 and 3 define the pin layout for the DS71 or DS71-MD2 and DS74.
DS-RPC OWNER’S MANUAL CABLING __________________________________________________________________________________________ 15 DS74 EIA-232 RJ-45 Pin/Signal Definition Pin EIA-232 Signal Description 1 Handshake Out (DTR) Line Driver Inactive State = Low: Used as a handshake line to enable/disable the receiving of characters.
DS-RPC OWNER’S MANUAL CABLING __________________________________________________________________________________________ 16 MODEM CONNECTIONS In addition to the RJ-45 port, the DS71-MD2 Host Communications Module has two RJ-11 ports for connecting to telephone lines .
DS-RPC OWNER’S MANUAL CABLING __________________________________________________________________________________________ 17 IMPORTANT : Use crossed RJ-45 cables when using modular connectors to interface the DS-RPC to another BayTech product with modular connectors, such as the RPC Remote Power Control Unit.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 18 DETAILED OPERATION AND CONFIGURATION The following section, “Detailed Operation and Configuration,” provides a detailed approach to accessing, operating, and configuring the DS-RPC.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 19 Load serial port communications software. Configure serial communications parameters for the host terminal to match the DS71 or DS71-MD2 module.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 20 10BASE-T NETWORK Using a straight 10Base-T cable, connect the PORT CONNECTION RJ-45 port labeled ETHERNET on the DS73TP module to an RJ-45 port on the network hub.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 21 OPERATION ACCESSING MAIN Power on the DS-RPC. A similar MENU heading and main menu appears if using the DS71: Data Switch Series - F.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 22 Device A (2,1)...............1 Device B (2,2)...............2 Device C (2,3)...............3 Device D (2,4).
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 23 SELECTING A DEVICE There are two methods of selecting a device; menu driven selection and ASCII character string method.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 24 Binary Mode If binary data containing the port select code is sent to a module, the DS-RPC may interpret the data as a command to change ports.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 25 PPP DIAL-UP Using Windows 95 Dial-Up Networking CONNECTION or another dial-up networking program with PPP, dial the modem connected to the host module.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 26 CONFIGURATION DS71 OR DS71-MD2 If you are using the Menu Selection Method , CONFIGURATION select C, “Configure,” followed by <cr> from the DS-RPC Main Menu.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 27 Or this for the DS71-MD2; Copyright ( C) Bay Technical Associates 1998 DS71–MD2 – V.32 bis Modem Host Module Revision F.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 28 The status of the following features appears: Installed Modules: 1, 2, 3, …(etc) Port Select Code is .
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 29 DS71 From the configuration menu, select #2, “Serial Port Configuration” , followed by <cr>.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 30 Type "B" for 115.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 31 IMPORTANT : This message reminds you to change the serial port configuration of the host terminal to match the new configuration changes made to the serial port on the host module.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 32 NOTE : DTR is unchangeable when configuring the serial port. When configuring the Host Modem, Xon/Xoff , RTS, and DTR are hardware settings and, therefore, unchangeable.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 33 Set Word Size by selecting #3, “Set Word Size.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 34 If you have made necessary changes to the host device, type "Y" for yes, followed by <cr>.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 35 Enter a new port device name up to 16 characters.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 36 Type "Y" to change the port select code, followed by <cr>. The host module responds: Enter Port Select Code (Max.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 37 Enter a new attention character. For example, if you want the attention character to be "%", type % followed by <cr>.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 38 Type “Y” for yes or “N” for no followed by <cr> to toggle the existing status or type <cr> for no change.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 39 If you are enabling Port ID Echo, choose #2 to echo the module and port number, followed by <cr>.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 40 NOTE : This header may appear different depending on type of module installed. From the selection menu, select #1, “Header ,” followed by a carriage return <cr>.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 41 To toggle Password status, select #2, “Enable/Disable,” followed by <cr>. The DS71 or DS71-MD2 module displays the current status and asks if you want to enable: Password is .
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 42 If enabled, the following header and menu appears: Data Switch Series - F.0.10 Bay Technical Associates Unit ID : DS71 Port Select Code : $BT Attention Character : ; Device A (2,1).
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 43 NOTE : The auto connect port has priority over the login setup menu. If Auto Connect Port is enabled, the header and main menu are automatically disabled.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 44 Toggle Auto Connect Port feature by selecting #2, “Enable/Disable,” from the Auto Connect Port menu followed by <cr>.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 45 From the configuration menu, select #9, “DCD Logon/Logoff ,” followed by <cr>.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 46 Rings to Configure the number of rings (1 - 4) for the Answer modem to answer ). For example, if the rings to auto-answer are 3, the modem will answer following the third ring.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 47 Modem to Modem Xon/Xoff Flow Control is ....Disabled Enable? (Y/N, CR for no change): Type “Y” for yes followed by <cr> if you want to enable Xon/Xoff.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 48 Escape The Escape Character (0 to 127 decimal Character value) allows characters to be interpreted as commands instead of data.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 49 UNIT ID The unit ID (64 chars. max.) appears in the DS-RPC module Main Menu and uniquely identifies the unit.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 50 Use the menu driven selection or the ASCII character string method to reset the DS- Series Unit: Menu From the main menu, type “RU” to select Driven “Reset Unit,” followed by <cr>.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 51 DS74 CONFIGURATION If you are using the Menu Selection Method , select C, “Configure,” followed by a carriage return <cr> from the DS-RPC Main Menu.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 52 SERIAL PORT Selections 1-8 are fully programmable in the CONFIGURATION DS74 module. Select the parameter to change, make the change, then save to non- volatile memory.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 53 DS73TP The DS73TP peripheral communications CONFIGURATION module supports remote access to TCP/IP Ethernet networks by using the DS71 or DS71-MD2 module, the DS73TP module and the DS-RPC.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 54 DS73TP Ethernet Module F.0.02 Copyright (C) 1997 Bay Technical Associates Enter user name : Enter the current user name ; default user name is user1 .
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 55 From the configuration menu, select #1, “Module IP Address, ” followed by <cr>.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 56 Enter Dial-Up IP address in dotted decimal form: Enter the Dial-Up IP Address (Example: 200.4.3.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 57 If you fail to enter the Subnet Mask in dotte.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 58 Enter Primary DNS address in dotted decimal form: Enter the Primary DNS address (Example: 200.4.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 59 The DS73TP responds indefinitely with the same request until the Secondary DNS address is entered in the correct form.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 60 If you fail to enter the Secondary NBNS addre.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 61 If desired, enter a new password (8 chars. max.) followed by <cr>. The DS73TP resumes the configuration menu.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 62 RPC OPERATION The RPC menu allows the user to monitor and control the equipment attached to each of the RPC four receptacles.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 63 If the status menu fails to appear, ensure the correct cables and adapters are being used and they are connected properly.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 64 The REBOOT n command will reboot or reset equipment attached to corresponding receptacle(s).
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 65 DS-RPC > CONFIG 1) . . . Change Password 2) . . . Change Outlet Name 3) . . . Enable/Disable Confirmation 4) .
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 66 enter the new password correctly, the DS- RPC returns to the main menu again, but you will not get an “Error” message.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 67 1) . . . OUTLET 1 2 ) . . . OUTLET 2 3) . . . OUTLET 3 4) . . . Router 1 Enter Request: To return to the DS-RPC > prompt, press any key at the “Enter Request” prompt.
DS-RPC OWNER’S MANUAL DETAILED OPERATION AND CONFIGURATION __________________________________________________________________________________________ 68 Circuit Breaker: On 1) Outlet 1 : Off 2) Outlet 2 : Off 3) Outlet 3 : Off 4) Outlet 4 : Off RPC> If the Enable/Disable Status Menu feature is disabled, only the RPC> prompt appears.
DS-RPC OWNER’S MANUAL TECHNICAL SUPPORT __________________________________________________________________________________________ 69 TECHNICAL SUPPORT BayTech has a staff of applications engineers on duty to assist you from 7 a.m. to 6 p.m. (CST or CDT), Monday through Friday.
DS-RPC OWNER’S MANUAL TECHNICAL SUPPORT __________________________________________________________________________________________ 70 EQUIPMENT SETUP DS-RPC Model ____________ DS-RPC Serial Number _.
DS-RPC OWNER’S MANUAL REPACKAGING, SHIPPING AND RETURNING TO THE FACTORY __________________________________________________________________________________________ 71 REPACKAGING , SHIPPING AND RETURNING TO THE FACTORY If your Bay Tech equipment unit needs service, upgrade, or repair, return it to BayTech.
DS-RPC OWNER’S MANUAL FCC RADIO FREQUENCY INTERFACE STATEMENT __________________________________________________________________________________________ 72 FCC RADIO FREQUENCY INTERFACE STATEMENT Th.
DS-RPC OWNER’S MANUAL FCC RADIO FREQUENCY INTERFACE STATEMENT __________________________________________________________________________________________ 73 1. The telephone number of this unit. 2. The ringer equivalence number (indicated on the label).
DS-RPC OWNER’S MANUAL APPENDIX A __________________________________________________________________________________________ 74 APPENDIX A SPECIFICATIONS Tabl e A.1 Base Unit DS71 Host Module DS71- MD2 Host Module DS74 Peripheral Module DS73TP Network Module I/O Modules 2 or 4 N/A N/A N/A N/A Power Requirements 115VAC, 60Hz 0.
DS-RPC OWNER’S MANUAL APPENDIX A __________________________________________________________________________________________ 75 APPENDIX A Base Unit DS71 Host Module DS71-MD2 Host Module DS74 Peripheral Module DS73TP Network Module Interface N/A EIA-232 EIA-232, V.
DS-RPC OWNER’S MANUAL APPENDIX B __________________________________________________________________________________________ 76 APPENDIX B MODEM COMMAND SUMMARY U.
DS-RPC OWNER’S MANUAL APPENDIX B __________________________________________________________________________________________ 77 APPENDIX B MODEM COMMAND SUMMARY (Cont.
DS-RPC OWNER’S MANUAL APPENDIX C __________________________________________________________________________________________ 78 APPENDIX C WINDOWS 95 DIAL-UP NETWORKING TUTORIAL The following instructions using Windows 95 Dial-Up Networking are for establishing a PPP connection to the network through a DS-RPC with a DS73TP module installed.
DS-RPC OWNER’S MANUAL APPENDIX C __________________________________________________________________________________________ 79 APPENDIX C PROPERTIES Ø Highlight the device you have just created. Ø Select “File” from the Windows task bar. Ø Select “Properties.
DS-RPC OWNER’S MANUAL APPENDIX C __________________________________________________________________________________________ 80 APPENDIX C Ø Click the “Save Password ” box in the “Connect” screen. Ø Enter the telephone number of the unit you are dialing.
DS-RPC OWNER’S MANUAL APPENDIX D __________________________________________________________________________________________ 81 APPENDIX D - DRAWINGS DS71 MECHANICAL LAYOUT.
DS-RPC OWNER’S MANUAL APPENDIX D __________________________________________________________________________________________ 82 DS71-MD2 MECHANICAL LAYOUT.
DS-RPC OWNER’S MANUAL APPENDIX D __________________________________________________________________________________________ 83 DS74 MECHANICAL LAYOUT.
DS-RPC OWNER’S MANUAL APPENDIX D __________________________________________________________________________________________ 84 DS73 MECHANICAL LAYOUT.
DS-RPC OWNER’S MANUAL APPENDIX E __________________________________________________________________________________________ 85 APPENDIX E ASCII CHARACTER DEFINITION ASCII CHARACTER DEFINITION $BT Re.
DS-RPC OWNER’S MANUAL INDEX __________________________________________________________________________________________ 86 A Accessing a Device · 7 Accessing Main Menu · 21 Adapters · 15, 69 Appli.
DS-RPC OWNER’S MANUAL INDEX __________________________________________________________________________________________ 87 Internal Modem · 19 Internal Relays · 12 IP Address · 53, 54, 55, 56 L LE.
DS-RPC OWNER’S MANUAL INDEX __________________________________________________________________________________________ 88 User Programmable · 27, 34, 35 Users Manual · iii W Windows Dial-Up Tutori.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Bay Technical Associates DS2-RPC DS4-RPC c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Bay Technical Associates DS2-RPC DS4-RPC - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Bay Technical Associates DS2-RPC DS4-RPC, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Bay Technical Associates DS2-RPC DS4-RPC va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Bay Technical Associates DS2-RPC DS4-RPC, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Bay Technical Associates DS2-RPC DS4-RPC.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Bay Technical Associates DS2-RPC DS4-RPC. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Bay Technical Associates DS2-RPC DS4-RPC ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
