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® www .tek.com/Color_Print ers/ P H A S E R ® 7 4 0 a n d 7 4 0 L LA SER PRIN TE RS Advanced Fea tures a nd T roubleshoo ting Manual.
® www .tek.com/Color_Print ers/ P H A S E R ® 7 4 0 a n d 7 4 0 L LA SER PRIN TE RS Advanced Fea tures a nd T roubleshoo ting Manual.
Phaser ® 740 and 740L Laser Printers Advanced F eatur es and T r oubleshooting Manual V3 January 1999 071-0236-00.
Copyright © T ektronix, Inc. Unpublished rights r eserved under the copyright laws of the United States. Contents of this publication may not be repr oduced in any form without permission of T ektronix, Inc. T ektronix ® , Phaser ® , PhaserShare ® , the T ekColor ® icon, and Made For Each Other ® are r egistered trademarks of T ektronix, Inc.
User safety summary T erms in manual: CAUTION Conditions that can result in damage to the pr oduct. W ARNING Conditions that can result in personal injury or loss of life. P ower source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor or ground.
When you operate this equipment, the socket outlet should be near the equipment and be easily accessible. FOR USERS IN JAP AN This equipment is in the 2nd Class category (information equipment to be u.
Advanced Features and Troubleshooting Manual v 1 Color Printer Resources Printed and on-line books 2 Tektronix World Wide Web sites 3 2 Advanced Print Features All about media 5 Margins and print area.
vi Phaser 740 and 740L Laser Printers 4 Troubleshooting On-line support 63 Customer Support Centers 64 Getting information by fax 65 Diagnostic tools 66 Maintaining print quality 69 Symptoms and solut.
Advanced Features and Troubleshooting Manual vii 6 Using Color Print-quality modes 117 Color corrections 118 Controlling color density 119 Printing the Color Sampler Charts 123 Overview 123 Printing s.
viii Phaser 740 and 740L Laser Printers 9 Using Your Printer with a Scanner Overview 149 Making copies 150 Copying a single page 150 Copying multiple pages with an Auto-Document Feeder 151 Using the f.
Advanced Features and Troubleshooting Manual 1 Chapter 1 Color Printer Resources T ektronix of fers the following suite of books, web sites, and software tools to help you get the fullest (and most colorful) use from your printer . The books and software tools ar e all located on the printer ’s CD-ROM.
2 Phaser 740 and 740L Laser Printers 1 Color Printer Resources Printed and on-line books Setup Guide Printed book is shipped with your printer . Online book is included on the printer ’ s CD-ROM in pdf (Acrobat) format.
Advanced Features and Troubleshooting Manual 3 Color Printer Resources 1 Adv anced Features and T r oubleshooting Manual Online book is included on the printer ’ s CD-ROM in pdf (Acrobat) and html formats. Order a printed copy: order number 071-0236-00.
4 Phaser 740 and 740L Laser Printers 1 Color Printer Resources PhaserLink software T ekSMART™ Knowledge Base Color Connection What it includes Where to find it Printer administration and suppor t t.
Advanced Features and Troubleshooting Manual 5 Chapter 2 Advanced Print Features All about media P aper T rays T ransparency T rays T ektronix laser paper 500 sheets per package 016-1368-00 A/Letter 016-1369-00 A4 Use T ektronix paper for best results.
6 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Multi-Purpose T ray Use the Multi-Purpose T ray f or specialty media. Media sizes: Metric: 88.
Advanced Features and Troubleshooting Manual 7 Advanced Print Features 2 Margins and print area The image area of a print is a bit smaller than the media size. Y ou may need to adjust the page margins in your application softwar e to match the print area.
8 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Media hints C A U T I O N Do not use any media designed f or inkjet printers, especially inkjet coated paper and inkjet transparencies.
Advanced Features and Troubleshooting Manual 9 Advanced Print Features 2 Loading media tra ys Loading paper 1. Push down on the PAPER tray’s metal plate until it clicks, locking it in place. 2. Fan the paper . 3. Place paper in the tray under the hooks.
10 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Loading T ektronix transparencies 1. Push down on the TRANSPARENCY tray’s metal plate until it clicks, locking it in place. 2. Fan the transparencies, being car eful not to leave fingerprints, which can result in a smudged print.
Advanced Features and Troubleshooting Manual 11 Advanced Print Features 2 Hints for making transparencies C A U T I O N Do not use any media designed f or inkjet printers, especially inkjet coated paper and inkjet transparencies.
12 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Using the Multi-Purpose T ra y The Multi-Purpose T ray serves as another tray for loading any supported type of media ranging in size from 88.9 x 254 mm to 216 x 355.6 mm (3.5 x 10 in. to 8.
Advanced Features and Troubleshooting Manual 13 Advanced Print Features 2 Setting media thickness Because the printer accommodates varying media weights in the Multi-Purpose T ray , you can manually select a media thickness for the most reliable paper -picking.
14 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Inserting the media 1. Adjust the guides to the width of the media you are using. 2. Insert the media with the side to be printed face-up and the top of the page entering the printer first .
Advanced Features and Troubleshooting Manual 15 Advanced Print Features 2 Loading specialty media in the Multi-Purpose T ra y T ektronix T ransparencies 1. Set the Media Thickness Switch to Medium . 2. Adjust the tray’s guides for the width of your T ektronix transparencies.
16 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Letterhead 1. For the thickness setting, treat letter head media as you would laser paper . Adjust the Media Thickness Switch according to these guidelines: 2. Adjust the tray’s media guides for the width of your paper .
Advanced Features and Troubleshooting Manual 17 Advanced Print Features 2 4. Fill the Multi-Purpose T ray to the level indicator on the guide (maximum capacity is 100 sheets, depending on the media’s thickness). 5. At the front panel’s media type pr ompt, scroll to Paper and pr ess OK .
18 Phaser 740 and 740L Laser Printers 2 Advanced Print Features T ektronix Glossy Coated P aper / Card Stoc k C A U T I O N Do not use any media designed f or inkjet printers, especially inkjet coated paper and inkjet transparencies.
Advanced Features and Troubleshooting Manual 19 Advanced Print Features 2 5. At the front panel’s media type pr ompt, scroll to the appropriate media type you installed and press OK .
20 Phaser 740 and 740L Laser Printers 2 Advanced Print Features En velopes 1. Prepar e each envelope by tucking the envelope flap inside the envelope. 2. Adjust the printer ’s Media Thickness Switch to Thick . 3. Adjust the tray’s media guides for the width of your envelopes.
Advanced Features and Troubleshooting Manual 21 Advanced Print Features 2 8. In y our application: ■ Create a document with the following measur ements: ■ Access the Page Setup menu and make these selections: 9. In a supported printer driver: Select Multi-Purpose T ray as the paper source and send the job to the printer .
22 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Laser labels T ektronix recommends using A very ™ labels: ■ A/Letter: 5160, 5164 ■ A4: L7162, L7165 C A U T I O N Do not use any media designed f or inkjet printers.
Advanced Features and Troubleshooting Manual 23 Advanced Print Features 2 6. Refer to your application’s manual for information on page orientation and page margins.
24 Phaser 740 and 740L Laser Printers 2 Advanced Print Features T ektronix F abric T ransfer Media 1. Set the Media Thickness Switch to Thick . 2. Adjust the tray’s media guides for the width of your Fabric T ransfer media.
Advanced Features and Troubleshooting Manual 25 Advanced Print Features 2 Guidelines for printing on F abric T ransfer media C A U T I O N T o av oid media jams and damage to the pr inter components, mak e sure that you f ollow these guidelines. ■ For best print quality and reliability , use only T ektronix Fabric T ransfer media.
26 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Duple x printing There ar e two ways that you can make a duplex print: A utomatic duplex ■ Requires the Automatic Duplex/Lower T ray Assembly (T ektronix order number ZDPLX) ■ Laser paper only: 75 - 90 g/m 2 (20 - 24 lb.
Advanced Features and Troubleshooting Manual 27 Advanced Print Features 2 3. Decide on a binding prefer ence (how the page turns) for Step 4 : a. Long-Edge The page turns on the long side, regardless of orientation . b. Short-Edge The page turns on the short side, regardless of orientation .
28 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Manual duple x C A U T I O N Use only laser bond paper f or duplexing in the paper tra ys; use laser paper , glossy paper , or card stock f or duplexing in the Multi-Purpose T ray . T wo-sided printing on specialty media can shor ten component life .
Advanced Features and Troubleshooting Manual 29 Advanced Print Features 2 Using the Multi-Purpose T ray Side 1 N O T E F or a multi-page document, pr int odd-numbered pages f or Side 1. (This selection is application-specific.) 1. Place the paper in the Multi-Purpose T ray: a.
30 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Side 2 N O T E F or a multi-page document, pr int e ven-numbered pages f or Side 2. (This selection is application-specific.) 1. Place the paper in the Multi-Purpose T ray: ■ The blank side is face-up (the side that has already been printed is now face-down ).
Advanced Features and Troubleshooting Manual 31 Advanced Print Features 2 Using a PAPER tray Side 1 N O T E F or a multi-page document, print odd-numbered pages f or Side 1. (This selection is application-specific.) 1. Place the paper in the PAPER tray: a.
32 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Side 2 N O T E F or a multi-page document, print odd-numbered pages for Side 1. (This selection is application-specific.) 1. Place the paper in the PAPER tray: a. The side to be printed is face-down (the side that has already been printed is now face-up ).
Advanced Features and Troubleshooting Manual 33 Advanced Print Features 2 Adjusting mar gins This printer provides a fr ont-panel interface to adjust the page margins: Adjusting margins f or a single-sided print Y ou might want to adjust the margins on a single-sided page if the image area is not centered on the page.
34 Phaser 740 and 740L Laser Printers 2 Advanced Print Features 4. Adjust the left margin: a. In the Calibrate Margins menu, scroll to Adjust Left Margin . Press Menu . b. Enter the amount of adjustment from Step 3 (press <--- or ---> to increase or decr ease the amount); press OK .
Advanced Features and Troubleshooting Manual 35 Advanced Print Features 2 Adjusting margins f or a duplex print Y ou might want to adjust the margins on a two-sided page if the image area of the front side (shown in blue) is not aligned with the image ar ea of the second side (shown in red).
36 Phaser 740 and 740L Laser Printers 2 Advanced Print Features 4. T o determine if the margins need adjustment: a. Hold the page up to the light to see if the margin on the fr ont and back sides align. b. Use the page’s top- and left-margin gauges to note how much the alignment is off.
Advanced Features and Troubleshooting Manual 37 Advanced Print Features 2 Using f onts Resident typefaces (P ostScript) The printer accepts Adobe T ype 1 and T ype 3 downloadable fonts, T rueT ype fonts, PCL5, and a variety of user-defined fonts.
38 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Downloading f onts from a Macintosh 1. From the printer ’s CD-ROM, run the Installer application. Select Custom Install . Select Printer Utilities . 2. From the PhaserT ools folder on your computer ’s hard disk, double-click Apple Printer Utility .
Advanced Features and Troubleshooting Manual 39 Advanced Print Features 2 Printing a list of resident f onts From a Macintosh 1. From the printer ’s CD-ROM, run the Installer application. Select Easy Install . 2. From the PhaserT ools folder on your computer ’s hard disk, double-click Apple Printer Utility .
40 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Using Quic k Collate Requirements ■ Plus Features (Option FP , order number Z740FP) ■ SCSI external hard disk Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents.
Advanced Features and Troubleshooting Manual 41 Advanced Print Features 2 Using Slip Sheets Y ou can have the printer insert a slip sheet, or a divider page, to separate print jobs, multiple copies of a single print job, or individual pages of a print job.
42 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Pre viewing with Chec k Print Requirements ■ Plus Features (Option FP , order number Z740FP) ■ Enable the feature in the printer ’.
Advanced Features and Troubleshooting Manual 43 Advanced Print Features 2 Use Check Print 1. In a supported driver , select Check Print : ■ LaserWriter 8.3.4 driver: In the Print dialog box, click Options . ■ LaserWriter 8.5.1 driver: In the Print dialog box, use the Printer-Specific Options pull-down menu.
44 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Using Image Smoothing Image Smoothing blends adjacent colors in low-resolution images for smoother color transitions. For example, use Image Smoothing to improve the appearance of a 72-dpi image downloaded from the W orld W ide W eb.
Advanced Features and Troubleshooting Manual 45 Advanced Print Features 2 Output Or der This option lets you specify whether your document prints face-up or face-down in the printer ’s output tray .
46 Phaser 740 and 740L Laser Printers 2 Advanced Print Features PhaserLink PDF Direct Printing PhaserLink PDF Direct Printing pr ovides drag-and-drop printing of PDF and PostScript files from your web br owser in W indows 95 and W indows 98 environments.
Advanced Features and Troubleshooting Manual 47 Advanced Print Features 2 Installing the plug-in: Windows Compatibility requirements ■ Photoshop 3.0 and higher ■ W indows 95/W indows 98 and W indows NT ■ (optional) TCP/IP support r equires proper installation of IP networking software and car ds Installing the plug-in 1.
48 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Selecting options in the PhaserPrint dialog bo x Settings you make in the PhaserPrint plug-in remain in ef fect until you change them. The exception is Number of Copies , which defaults to 1 each time you start the plug-in.
Advanced Features and Troubleshooting Manual 49 Advanced Print Features 2 Print using (Windows) The Print using pop-up menu lets you choose between printing an image or saving the image to disk. It has two to four options, depending on your system configuration: ■ TCP/IP A vailable if a TCP/IP stack is installed and running.
50 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Media size (selection) ■ Paper sizes are printer -specific; refer to the online Help for your printer ’s options. Select your printer in the Printer model field before selecting a paper size.
Advanced Features and Troubleshooting Manual 51 Advanced Print Features 2 Fast pre view ■ Quick print of your image with slightly reduced image quality . ■ Reflects the printer color correction you selected. ■ For the fastest printing, use the None color correction option.
52 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Image Smoothing ■ Blends adjacent colors so that color transitions are less noticeable. ■ Use this option when the image being printed was scanned at a lower resolution than the printer ’s output resolution.
Advanced Features and Troubleshooting Manual 53 Advanced Print Features 2 Landscape orientation ■ Prints the image horizontally (landscape) on the page.
54 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Image separation ■ Only available if the Replicate images box is checked. ■ T ype an amount, in inches or millimeters (depending on your system’s measurement standar d), to specify the amount of separation between each replicated image.
Advanced Features and Troubleshooting Manual 55 Advanced Print Features 2 Image lay out ■ Shows how the scaled images will fit horizontally and vertically in the image area of the curr ently selected Media and Landscape orientation options. ■ Image layout reflects the curr ent Image separation value.
56 Phaser 740 and 740L Laser Printers 2 Advanced Print Features.
Advanced Features and Troubleshooting Manual 57 Chapter 3 Consumables User -replaceable components This printer is designed modularly so that it is easy to maintain: several of the components are r eplaceable. These are the r eplaceable components for the printer: 1.
58 Phaser 740 and 740L Laser Printers 3 Consumables When to replace components When the front panel pr ompts you to replace a component, make sure that you have replacements on hand.
Advanced Features and Troubleshooting Manual 59 Consumables 3 Imaging Unit Fuser Fuser Roll Order n umbers A verage life (% of coverage) 016-1662-00 5% 60,000 images 15,000 color pages 10% 30,000 images 7,500 color pages 20% 15,000 images 3,750 color pages Front panel messa g es Imaging Unit:replace ■ Change the imaging unit soon.
60 Phaser 740 and 740L Laser Printers 3 Consumables T ransfer Kit Main Charge Grid Consumable lif e information This printer provides several convenient methods for accessing the information you need on the life of the user-r eplaceable components.
Advanced Features and Troubleshooting Manual 61 Consumables 3 Usage Profile Report Print from the Help Pages menu in the fr ont panel or set up automatic email notification. PhaserLink software TCP/IP r equired. Enter the printer ’s Internet address in a web browser .
62 Phaser 740 and 740L Laser Printers 3 Consumables Using the information on the Consumab les Pa g e OK T oner Car tridge has more than 500 pages left (aver age 5% coverage). LO W T oner Car tr idge has less than 500 pages left (av erage 5% cov erage).
Advanced Features and Troubleshooting Manual 63 Chapter 4 Troubleshooting On-line support V isit T ektronix’ color printer web site for the most up-to-date information about your printer .
64 Phaser 740 and 740L Laser Printers 4 Troubleshooting Customer Suppor t Centers For more information or for getting help with tr oubleshooting or servicing your printer , contact your local T ektron.
Advanced Features and Troubleshooting Manual 65 Troubleshooting 4 Getting inf ormation by fax Another T ektronix resour ce for up-to-date information is HAL (Highly Automated Library).
66 Phaser 740 and 740L Laser Printers 4 Troubleshooting Diagnostic tools The printer provides several tools for diagnosing and solving various types of problems; these tools include the following: Consumables P age F ound in the front panel’s Help Pages menu.
Advanced Features and Troubleshooting Manual 67 Troubleshooting 4 Usage Profile Report F ound in the Help Pages menu; provides detailed inf or mation on consumables used, tra y and media selections, printer inter v entions, as well as an analysis of usage rates.
68 Phaser 740 and 740L Laser Printers 4 Troubleshooting Color Density Samples and Color Reference P age Color Density Samples Included in the User Guide . Provides samples of standard color density , used to compare to the printer’ s current settings that appear on the Color Ref erence Page .
Advanced Features and Troubleshooting Manual 69 Troubleshooting 4 Maintaining print quality If you notice a problem with the quality of your prints, the pr obable solution is replacing one of the consumable components (T oner Cartridges, Imaging Unit, Fuser , Fuser Roll, T ransfer Kit, or Main Charge Grid).
70 Phaser 740 and 740L Laser Printers 4 Troubleshooting Symptoms and solutions Front P anel Messages Symptom P ossible Causes Solution P ower indicator is blinking The printer is receiving, processing or printing a job. W ait for the job to be completed or cancel the job .
Advanced Features and Troubleshooting Manual 71 Troubleshooting 4 F ront panel repor ts: <color> missing A T oner Car tr idge is missing. Install the indicated color T oner Cartr idge. F ront panel repor ts: Imaging unit:replace The Imaging Unit is wearing out.
72 Phaser 740 and 740L Laser Printers 4 Troubleshooting Print quality prob lems Black-and-white prints instead of color In the front panel’s Printer Defaults menu, check the def ault setting for Print Mode . If it is set to Black Only , change the setting to Color .
Advanced Features and Troubleshooting Manual 73 Troubleshooting 4 Print shows small, repeating light or dark spots in a single color . Replace the color T oner Car tr idge. A single color shows a light, repeating horizontal line. T o fix the problem: ■ Run 20-30 prints.
74 Phaser 740 and 740L Laser Printers 4 Troubleshooting Each color “bleeds” into the color band below it (the most visible is magenta in the yello w band). Replace the Imaging Unit. A single white spot appears in appro ximately the same vertical place on the page.
Advanced Features and Troubleshooting Manual 75 Troubleshooting 4 Large light spot(s) appear randomly in the print, appro ximately on the same horizontal and vertical place or they mo v e vertically from one print to another . Print sev eral pages until the ar tifacts f ade.
76 Phaser 740 and 740L Laser Printers 4 Troubleshooting A piece of the printed image is missing and reappears out of place, appro ximately 129 mm (5 in.) down the page. ■ Print 20 pages of blank pages to clean the roller . If you still see the prob lem: ■ Replace the Fuser Roll.
Advanced Features and Troubleshooting Manual 77 Troubleshooting 4 The print is extremely light with a "washed out" look. The solution is one of the f ollowing: ■ If using a paper tra y or transparency tra y , mak e sure you hav e loaded the correct media in the tra y you are using.
78 Phaser 740 and 740L Laser Printers 4 Troubleshooting Thin horizontal stripes or a “wea ve” patter n appears in a comple x image. Increase the amount of memor y .
Advanced Features and Troubleshooting Manual 79 Troubleshooting 4 If y ou can’t make a print Symptom Solution Printer not operating Make sure that y ou plugged in the pr inter and turned it on. Make sure that y ou connected the interface cab le(s) proper ly .
80 Phaser 740 and 740L Laser Printers 4 Troubleshooting Prob lems with jams Symptom Solution F requent paper-picking errors Make sure that the Media Thickness Switch is set correctly for the media installed in the Multi-Pur pose T ra y . Refer to page 13 f or details on setting media thic kness.
Advanced Features and Troubleshooting Manual 81 Troubleshooting 4 Prob lems with automatic duplexing Symptom Solution Output is single-sided Make sure that y ou have installed the Lo wer T ray Assemb ly and that the Duplex Unit is inser ted in the upper slot of the printer .
82 Phaser 740 and 740L Laser Printers 4 Troubleshooting Image is very faded or pieces of the image are missing; toner on the page is loose. When using the Multi-Pur pose T ra y , make sure that you ha ve selected the correct media type in the printer’ s front panel menu.
Advanced Features and Troubleshooting Manual 83 Troubleshooting 4 Print quality hints T o ensure the best print quality and the most reliable printer operation, follow these simple guidelines: ■ Use high-quality paper and only T ektronix transparencies and glossy coated paper .
84 Phaser 740 and 740L Laser Printers 4 Troubleshooting Media hints Use high-grade media. For best reliability and image-quality , always use T ektronix media. Refer to the printer ’s User Guide for ordering information. Do not use media designed for inkjet printers; it may damage the Fuser .
Advanced Features and Troubleshooting Manual 85 Troubleshooting 4 Impr oving print speed Relative por t speed Ethernet and T oken Ring are the fastest ports, followed by the parallel port, then the LocalT alk port.
86 Phaser 740 and 740L Laser Printers 4 Troubleshooting Printed color s are not what you e xpected ■ Select another Color Correction option in a supported driver and print your image again; refer to page 1 18 for more information on color correction.
Advanced Features and Troubleshooting Manual 87 Troubleshooting 4 Printing P ANT ONE Colors If printer-specific P ANTONE Colors ar e not printing as expected, make sure that you are printing without any color corr ections selected. Refer to “P ANTONE® Color Files” on page 130 for more information.
88 Phaser 740 and 740L Laser Printers 4 Troubleshooting Selecting page sizes in Windows applications In some W indows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu.
Advanced Features and Troubleshooting Manual 89 Troubleshooting 4 Fonts printing incorrectl y from Windo ws If fonts are printing incorr ectly from W indows, make sur e that you installed the correct printer with the supported driver and PostScript printer description file (ppd).
90 Phaser 740 and 740L Laser Printers 4 Troubleshooting Sharing the printer on a netw ork Driver , utility files, and front panel interactions If your printer is shared on a network, you can af fect .
Advanced Features and Troubleshooting Manual 91 Troubleshooting 4 Star tup page prints even though it is disab led If the printer detects a non-fatal error at power -up (for example, faulty printer ports and some memory failures), the Startup Page prints, even if you have disabled it.
92 Phaser 740 and 740L Laser Printers 4 Troubleshooting P ostScript printing err ors If your printer reports a PostScript err or when printing from Adobe PageMaker , Adobe FreeHand, QuarkXPr ess, or Canvas, you may be using an older or incorrect version of the PostScript Printer Description File (PPD).
Advanced Features and Troubleshooting Manual 93 Troubleshooting 4 Enabling the P ostScript error handler The error handling utility helps diagnose pr oblems when a job doesn’t print; it provides a PostScript err or-handling function to help determine the cause of some PostScript printing problems.
94 Phaser 740 and 740L Laser Printers 4 Troubleshooting Err or codes If the printer ’s front panel displays a message Error XX , find the err or code in this table and follow the instructions for r esolving the problem. Error User Corrective Action Error 01 ■ Remo ve and re-install blac k T oner Car tridge, then turn the pr inter off and on.
Advanced Features and Troubleshooting Manual 95 Troubleshooting 4 Error 21 , 22 , 30 , and 32 ■ Remov e and re-install Imaging Unit (make sure that Imaging Unit is lock ed in place). T ur n the printer off, then on. ■ Replace Imaging Unit (make sure that Imaging Unit is loc ked in place).
96 Phaser 740 and 740L Laser Printers 4 Troubleshooting Error 70 , 71 , and 72 ■ T ur n the printer off, then on. ■ If problem persists , check www2.tek.com/merlin/tko and/or contact Ser vice. Error 73 ■ Remo ve and re-install Imaging Unit. T ur n the printer off, then on.
Advanced Features and Troubleshooting Manual 97 Troubleshooting 4 Clearing a media jam If the printer has frequent media jams, make sur e that you follow these guidelines: ■ Always use high-quality laser paper , recommended labels, and T ektronix transparencies, glossy paper , and fabric transfer media.
98 Phaser 740 and 740L Laser Printers 4 Troubleshooting Jam at A Solution 1 1. Open the left side door (if your printer has a Lower T ray Assembly installed, open the upper left side door).
Advanced Features and Troubleshooting Manual 99 Troubleshooting 4 Jam at B Solution 1 1. Open the lower left side door . 2. Remove the complete piece of jammed media. Solution 2 1. Remove the selected media tray ( middle or lower media tray). 2. Remove the complete piece of jammed media from inside the printer .
100 Phaser 740 and 740L Laser Printers 4 Troubleshooting Jam at C C A U T I O N The Fuser is hot; to av oid personal injur y , handle only the areas marked in blue . If desired, open the front door and wait f or the Fuser to cool before touching it. 1.
Advanced Features and Troubleshooting Manual 101 Troubleshooting 4 3. T urn the Fuser ’s large blue knob clockwise or counter clockwise to release the jammed media. 4. Remove the complete piece of jammed media from the Fuser . 5. Re-insert the Fuser Roll into the Fuser (press firmly to snap it into place); re-install the Fuser .
102 Phaser 740 and 740L Laser Printers 4 Troubleshooting Jam at D Solution 1 C A U T I O N The Fuser is hot; to av oid personal injur y , handle only the areas marked in blue . If desired, open the front door and wait f or the Fuser to cool before touching it.
Advanced Features and Troubleshooting Manual 103 Troubleshooting 4 Solution 2 C A U T I O N The Fuser is hot; to av oid personal injur y , handle only the areas marked in blue . If desired, open the front door and wait f or the Fuser to cool before touching it.
104 Phaser 740 and 740L Laser Printers 4 Troubleshooting Jam at E Solution 1 1. Remove the jammed media from the output tray . 2. Open and close the printer ’s front door to clear the error message in the front panel. Solution 2 1. Pull open the access door (above the plastic output tray) and remove the media.
Advanced Features and Troubleshooting Manual 105 Troubleshooting 4 Jam at Multi-Purpose 1. Remove all media in the Multi-Purpose T ray . 2. Remove the complete piece of jammed media from the Multi-Purpose T ray . 3. Make sure that you set the Media Thickness Switch for the media that you are using.
106 Phaser 740 and 740L Laser Printers 4 Troubleshooting Jam at Duplex Unit 1. Remove the Duplex Unit. 2. Open the Duplex Unit and remove the jammed media. If paper is not in the Duplex Unit, open the right side door; paper may be jammed there. 3. Close the Duplex Unit; press down to make sur e that it snaps shut.
Advanced Features and Troubleshooting Manual 107 Troubleshooting 4 Occasional c leaning C A U T I O N When using isoprop yl alcohol for cleaning, make sure that the alcohol is at least 90% pure, obtainab le from your local pharmacy . (Nev er use r ubbing alcohol or alcohol with additives; it can damage the pr inter .
108 Phaser 740 and 740L Laser Printers 4 Troubleshooting Regularly scheduled cleaning is not necessary for this printer . However , if your printer experiences frequent media jams, clean these printer parts: P aper-pic k rollers ( a ) ■ Use the cleaning tray with 90% pure isopr opyl alcohol.
Advanced Features and Troubleshooting Manual 109 Troubleshooting 4 Printing the c leaning page The printer contains instructions for cleaning the r ollers and Duplex Unit. 1. At the printer ’s front panel, press Menu . 2. Scroll to Cleaning . Pr ess Menu ; this message appears: 3.
110 Phaser 740 and 740L Laser Printers 4 Troubleshooting Cleaning the sensor If your printer ’s front panel displays Error 30 , clean the sensor inside the printer . 1. T urn the printer off and open the printer ’s front door . 2. Remove the Imaging Unit: a.
Advanced Features and Troubleshooting Manual 111 Chapter 5 Printer Management PhaserLink ™ Printer Management software PhaserLink Printer Management software is a printer management tool that uses W.
112 Phaser 740 and 740L Laser Printers 5 Printer Management Usage Pr ofile Usage Profile pr ovides a proactive strategy for service, maintenance, and administration of your printer . Y ou can keep track of most printer parameters in more detail than even PhaserLink pr ovides.
Advanced Features and Troubleshooting Manual 113 Printer Management 5 Job Accounting The printer stores a log file containing information about jobs printed. The file is a list of job accounting recor ds. Each record contains fields such as user name, job name, pages printed, job times, and ink used.
114 Phaser 740 and 740L Laser Printers 5 Printer Management Enabling and disab ling the Star tup P age Y ou can choose to have a Startup Page print each time the printer is turned on or reset, or you can disable the Startup Page.
Advanced Features and Troubleshooting Manual 115 Printer Management 5 Changing the Ener gy Star timeout ■ When the printer is idle for the time set in the Energy Star fr ont panel menu, the printer cools down completely . When the printer exits the Energy Star mode, it is r eady to print in about 90 seconds.
116 Phaser 740 and 740L Laser Printers 5 Printer Management Pr otected mode for the fr ont panel men u System administrators can control user access to the fr ont panel menus with the following utilit.
Advanced Features and Troubleshooting Manual 117 Chapter 6 Using Color Print-quality modes Mode Resolution (dots-per-inc h) Printing speed on laser paper (pages-per- minute) Description Fast Monochr ome 600 x 600 dpi 16 ppm ■ F astest gra y scale printing.
118 Phaser 740 and 740L Laser Printers 6 Using Color Color corrections The printer provides T ekColor Dynamic Correction, which consists of the following color correction modes: N O T E If your printer is on a network and you ha ve changed the front panel settings, tell other users on the network.
Advanced Features and Troubleshooting Manual 119 Using Color 6 Contr olling color density The printer ’s front panel lets you adjust the density of toner applied to media, compensating for the changes in color intensity that occur as components age.
120 Phaser 740 and 740L Laser Printers 6 Using Color 4. Compare the printer ’s current density on the Color Refer ence Page with the Color Density Samples (found in the printer ’s User Guide ). a. Place the Color Reference Page on at least two sheets of clean white paper in a well-lighted area.
Advanced Features and Troubleshooting Manual 121 Using Color 6 Adjust the colors 1. Use the Calibrate Colors menu in the printer ’s front panel to adjust the density according to the values you r ecording in the previous procedur e. Scroll to Adjust Each Color and pr ess Menu .
122 Phaser 740 and 740L Laser Printers 6 Using Color This table shows the selections available in the Calibrate Colors menu. Calibrate Colors menu selections Menu item* What it does How it works Adjust light/dark <---- ----> Menu Lightens or darkens all toner colors.
Advanced Features and Troubleshooting Manual 123 Using Color 6 Printing the Color Sampler Char ts Overview Color sampler charts are color ed rectangles with each color ’s component values; they help you select colors in an application that can be repr oduced on your printer .
124 Phaser 740 and 740L Laser Printers 6 Using Color Color charts ■ Which color chart you print and use depends on how your application selects color . For information on color selection, refer to the application’s documentation, then print one or more of the color sampler charts.
Advanced Features and Troubleshooting Manual 125 Using Color 6 Printing samplers fr om a Macintosh N O T E Use the same color correction to print the char t and to pr int from your application. Any other color correction selection in the driver causes colors to print diff erently than e xpected.
126 Phaser 740 and 740L Laser Printers 6 Using Color Printing a color sampler chart 1. From your computer ’s hard disk, open the PhaserT ools folder . 2. Double-click Apple Printer Utility; a Printer Selector dialog box appears: ■ Under AppleT alk Zones , select your printer ’s zone.
Advanced Features and Troubleshooting Manual 127 Using Color 6 Printing samplers fr om a PC N O T E Use the same color correction to print the char t and to pr int from your application. Any other color correction selection in the driver causes colors to print diff erently than e xpected.
128 Phaser 740 and 740L Laser Printers 6 Using Color Printing a color sampler chart 1. Open the PHSR TOOL directory . Open the SAMPLERS subdirectory . 2. Send to the printer the desired color sampler chart: ■ PC users : Use the DOS COPY command. ■ W orkstation users : Send the file to the printer as you would any PostScript file.
Advanced Features and Troubleshooting Manual 129 Using Color 6 Printing a color sampler chart from the fr ont panel N O T E The HSB (Hue, Saturation, Brightness) color sampler char t and the P ANT ONE Color sampler char t cannot be printed from the front panel.
130 Phaser 740 and 740L Laser Printers 6 Using Color P ANT ONE ® Color Files For the latest information on color libraries, visit the T ektronix web site at www .
Advanced Features and Troubleshooting Manual 131 Using Color 6 For final output on a color printing press For colors to be printed as a process color (no spot colors), follow these steps: 1.
132 Phaser 740 and 740L Laser Printers 6 Using Color Installing the P ANT ONE ® Color files Macintosh 1. From the printer ’s CD-ROM, use the Installer application. 2. From the Custom Install window , install the following: ■ P ANT ONE ® Color Files ■ Printer Utilities PC 1.
Advanced Features and Troubleshooting Manual 133 Using Color 6 Printing the P ANT ONE ® Color Char t Macintosh Printing individual pages from Acr obat Reader 1. Y ou will need to install Acr obat Reader if you want to print individual pages from the P ANTONE ® Color chart.
134 Phaser 740 and 740L Laser Printers 6 Using Color PC Printing individual pages from Acr obat Reader 1. Y ou will need to install Acr obat Reader if you want to print individual pages from the P ANTONE ® Color chart.
Advanced Features and Troubleshooting Manual 135 Chapter 7 Using Printer Utilities In addition to using the printer ’s front panel or the options in a supported driver , the printer ’s utility files offer another method for changing the way the printer operates.
136 Phaser 740 and 740L Laser Printers 7 Using Printer Utilities 1. From the printer ’s CD-ROM, run the Installer application. Select Custom Install . Select Printer Utilities . 2. From your computer ’s hard disk, open the PhaserT ools folder . Open the Printer Utilities folder .
Advanced Features and Troubleshooting Manual 137 Using Printer Utilities 7 Using the Apple Printer Utility to perf orm other tasks In addition to downloading PostScript files and fonts, you can use the Apple Printer Utility to perform the following specialized tasks: T urning on/off the Star tup P age 1.
138 Phaser 740 and 740L Laser Printers 7 Using Printer Utilities Downloading files fr om a PC Windows 3.1 1. From the printer ’s CD-ROM, run setup.exe . Select Custom Install . Select Printer Utilities . 2. From your computer ’s hard disk, open the PHSR TOOL directory .
Advanced Features and Troubleshooting Manual 139 Using Printer Utilities 7 Windows NT 1. From the printer ’s CD-ROM, run setup.exe . Select Custom Install . Select Printer Utilities . 2. Select the utility file you want to send to the printer , for example RESET .
140 Phaser 740 and 740L Laser Printers 7 Using Printer Utilities Downloading files fr om the T ektronix W orld Wide W eb site T ektronix has a site on the W orld W ide W eb that you can reach from a web br owser , at the following address: www .
Advanced Features and Troubleshooting Manual 141 Using Printer Utilities 7 Downloading files fr om the T ektronix ftp server Utility files included on the printer ’s CD-ROM let you set up the printer from UNIX and VMS workstations to select between media trays, print quality modes, color correction modes and other featur es.
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Advanced Features and Troubleshooting Manual 143 Chapter 8 Connecting Peripheral Devices Y our printer ’s optional SCSI (Small Computer System Interface) port is used for connecting external hard disk drives and scanners — all ar e SCSI devices .
144 Phaser 740 and 740L Laser Printers 8 Connecting Peripheral Devices Connecting SCSI de vices Required items ■ A SCSI peripheral cable for each SCSI device. ■ The printer uses a SCSI-2, 50-pin connector . ■ One SCSI cable terminator , unless one of the SCSI devices has an internal terminator .
Advanced Features and Troubleshooting Manual 145 Connecting Peripheral Devices 8 Connecting one SCSI de vice C A U T I O N T o av oid damaging components, bef ore you connect or disconnect a SCSI cab le, turn off the pr inter , then tur n off the SCSI de vice.
146 Phaser 740 and 740L Laser Printers 8 Connecting Peripheral Devices Connecting m ultiple SCSI devices C A U T I O N T o av oid damaging components, bef ore you connect or disconnect a SCSI cab le, turn off the pr inter and all SCSI devices . Bef ore you turn on the printer , tur n on the SCSI devices .
Advanced Features and Troubleshooting Manual 147 Connecting Peripheral Devices 8 Initializing a f ormatted SCSI device Most external hard disks ar e formatted at the factory and only need to be initialized. Macintosh users 1. From the printer ’s CD-ROM, run the Installer application.
148 Phaser 740 and 740L Laser Printers 8 Connecting Peripheral Devices Enabling and disab ling SysStar t Job execution ■ Y ou may load a startup ( Sys/Start) file onto an external hard disk.
Advanced Features and Troubleshooting Manual 149 Chapter 9 Using Your Printer with a Scanner Overview By attaching a recommended scanner to your printer , you can use the printer as a color copier . Settings for copies are made at the printer ’s front panel.
150 Phaser 740 and 740L Laser Printers 9 Using Your Printer with a Scanner Making copies Copying a single pa g e Making a copy with your scanner and printer is similar to making a copy with a photocopier: 1.
Advanced Features and Troubleshooting Manual 151 Using Your Printer with a Scanner 9 Copying m ultiple pages with an A uto-Document Feeder If your scanner is equipped with an Auto-Document Feeder (ADF), you can copy an entire set of originals at one time and pr oduce multiple, collated copies.
152 Phaser 740 and 740L Laser Printers 9 Using Your Printer with a Scanner Using the fr ont panel Copier Menu The printer allows you to control the settings listed in the table below . From the printer ’s Help Pages menu, select Menu Map to print a Copier Menu.
Advanced Features and Troubleshooting Manual 153 Using Your Printer with a Scanner 9 Copier Menu Exit Copy Exit Copy Exit Copy Exit Copy Exit Copy Exit Copy Exit Copy Exit Copy OK # of Copies Color Mo.
154 Phaser 740 and 740L Laser Printers 9 Using Your Printer with a Scanner Placing and scaling images Copying at 100% scale When you copy originals at 100% scale, the copy image is the same size as the original.
Advanced Features and Troubleshooting Manual 155 Using Your Printer with a Scanner 9 Copying to fit full-b leed images If your original’s image extends to its outer edges — often called a full-bleed image — and you wish to copy the entire image, set Zoom to appr oximately 95%.
156 Phaser 740 and 740L Laser Printers 9 Using Your Printer with a Scanner Scaling images using Zoom Y ou can reduce or enlarge an original image using the Zoom function. 1. Original print Find a small, full-bleed original image. 2. Original on scanner’ s glass Place the original face-down in your scanner .
Advanced Features and Troubleshooting Manual 157 Chapter 10 Regulatory Information and Specifications Canadian EMC (Electr omagnetic Compatibility) regulatory standards ■ This digital apparatus does.
158 Phaser 740 and 740L Laser Printers 10 Regulatory Information and Specifications Dec laration of conformity for 220-230 V A C equipment T ektronix, Inc.
Advanced Features and Troubleshooting Manual 159 Regulatory Information and Specifications 10 FCC Class B de vice for 220-230 V A C equipment The equipment described in this manual generates and uses radio frequency ener gy .
160 Phaser 740 and 740L Laser Printers 10 Regulatory Information and Specifications Material Safety Data Sheets Proper management of envir onmental resources pr otects the well-being of our employees, customers, shareholders, and the communities we ar e a part of worldwide.
Advanced Features and Troubleshooting Manual 161 Regulatory Information and Specifications 10 MSDS f or T oner Section 1 – Product Identification T rade Names: T ektronix P ar t Number : Black T on.
162 Phaser 740 and 740L Laser Printers 10 Regulatory Information and Specifications Section 9 – Physical And Chemical Pr oper ties Appearance: Black, b lue, red, or yello w powders. Odor: None. Solubility: Not water-solub le. Section 10 – Stability And Reactivity Stability: Stable .
Advanced Features and Troubleshooting Manual 163 Regulatory Information and Specifications 10 Specifications Operating range: temperature and humidity The operating range is contained within the temperature/humidity space defined by the following points: Celsius: 15.
164 Phaser 740 and 740L Laser Printers 10 Regulatory Information and Specifications P ower Consumption Meets Energy Star power conservation r equirements. Dimensions of standard unit (without Lower T ray Assembly) Height: 464 mm (18.3 in.) Depth: 501 mm (19.
Advanced Features and Troubleshooting Manual 165 Index 2-sided printing 26 A adjusting color density 119 low-resolution images 44 scale of copies 154 adjusting margins duplex print 35 single-sided pri.
166 Phaser 740 and 740L Laser Printers downloading files from servers Tektronix ftp server 141 World Wide Web 140 downloading files to the printer Apple Printer Utility 135 Macintosh 135 PC 138 Windows 3.
Advanced Features and Troubleshooting Manual 167 hints envelopes 21 media 8 Output Order 45 printing 19 Quick Collate 40 transparencies 11 HSB Sampler , Macintosh utility file 125 HSB.
168 Phaser 740 and 740L Laser Printers media thickness switch 13 card stock 18 envelopes 20 fabric transfer media 24 glossy coated paper 18 laser labels 22 letterhead 16 transparencies 15 Menu Long, Macintosh utility file 116 Menu Short, Macintosh utility file 116 MENULONG.
Advanced Features and Troubleshooting Manual 169 pre-cut labels, loading 22 Presentation print mode 117 previewing a job 42 primary fusing 163 primary voltage ranges 163 print area 7 print features au.
170 Phaser 740 and 740L Laser Printers telephone numbers automated fax system 65 customer support 64 temperature and humidity , operating range 163 test print button, troubleshooting 79 toner cartridg.
Printed on recycled paper 071-0236-00 ®.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Tektronix 740 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Tektronix 740 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Tektronix 740, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Tektronix 740 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Tektronix 740, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Tektronix 740.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Tektronix 740. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Tektronix 740 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
