Manuel d'utilisation / d'entretien du produit Norton Ghost 15.0 du fabricant Symantec
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Norton Ghost 15.0 User's Guide.
Norton Ghost 15.0 User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: 9.0 Legal Notice Copyright © 2009 Symantec Corporation.
Symantec Corporation 350 Ellis Street Mountain View, CA 94043 http://www.symantec.com.
Technical Support Symantec Technical Support maintains support centers globally. Technical Support ’ s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base.
■ Version and patch level ■ Network topology ■ Router, gateway, and IP address information ■ Problem description: ■ Error messages and log files ■ Troubleshooting that was performed before.
Maintenance agreement resources If you want to contact Symantec regarding an existing maintenance agreement, please contact the maintenance agreement administration team for your region as follows: customercare_apac@symantec.com Asia-Pacific and Japan semea@symantec.
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Chapter 1 Introducing Norton Ghost ™ . .
Adjusting default tray icon settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Managing file types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About using a network server as your Offsite Copy destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 About using an FTP server as your Offsite Copy destination .
Chapter 10 Monitoring the status of your backups . . . . . . . . . . . . . . . . . . . . . . . . . 115 About monitoring backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Rescanning a computer ’ s hard disk .
Limiting the number of file versions to keep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Manually deleting files from your file and folder backup . . . . . . . . . . . . . . 155 Finding versions of a file or folder . . . . . . . . .
Chapter 15 Copying a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 About copying a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introducing Norton Ghost ™ This chapter includes the following topics: ■ About Norton Ghost ■ What is new in Norton Ghost ■ Hiding or showing the Advanced page ■ Getting more information about Norton Ghost About Norton Ghost Norton Ghost provides advanced backup and recovery for your computer.
■ Virus attacks: Damage might be done before a virus is quarantined. ■ Faulty software installations: Some software can negatively affect your computer's performance, and slow it down to the point that programs or documents require too much time to open.
Table 1-1 What is new Norton Ghost (continued) Description Feature You can now create independent recovery points using the new Back Up My Computer feature in Symantec Recovery Disk. Sometimes known as a cold backup or offline backup, you can create recovery points of a partition without the need to install Norton Ghost or its Agent.
Note: When you refer to the documentation while using the Advanced page, the first one or two steps do not apply. The first one or two steps merely indicate where to access each feature from the other pages of the product interface. From that point on, follow the remaining steps of each procedure.
Installing Norton Ghost This chapter includes the following topics: ■ Before you install ■ Installing Norton Ghost ■ Updating Norton Ghost ■ About uninstalling Norton Ghost Before you install Installation procedures might vary, depending on your work environment and which installation options you choose.
Table 2-1 Minimum system requirements Minimum requirements Component The following Windows 32- or 64-bit operating systems are supported: ■ Windows 7 ■ Windows Vista Ultimate ■ Windows Vista Bus.
Table 2-1 Minimum system requirements (continued) Minimum requirements Component The drive can be any speed, but it must be capable of being used as the startup drive from the BIOS. Norton Ghost uses Gear Software technology. To verify that your CD writer or DVD writer is compatible, visit the Gear Software Web site.
Norton Ghost supports the following file systems: ■ FAT16, FAT16X ■ FAT32, FAT32X ■ NTFS ■ GUID Partition Table (GPT) ■ Dynamic disks ■ Linux Ext2, Linux Ext3 ■ Linux swap partitions Note: You must decrypt encrypted NTFS drives before you attempt to restore them.
See “ About running a one-time backup from Symantec Recovery Disk ” on page 76. The 60-day grace period of Norton Ghost begins when you do any one of the following in the software: ■ Define a dr.
Warning: The Symantec Recovery Disk CD provides the tools that you need to recover your computer. How you received Symantec Recovery Disk depends on the version of the product that you purchased. For example, Symantec Recovery Disk is included with your product either on a separate CD, or on your product CD.
Required for backing up directly to CD/DVD, and for creating a custom Symantec Recovery Disk CD. A CD/DVD burner is required to use this feature. CD/DVD Support Keeps your Symantec software up-to-date with the latest product updates. LiveUpdate 7 Click Finish to complete the installation.
4 Do any of the following: ■ Click Run LiveUpdate to check for any product updates since the product shipped. ■ Click Launch Easy Setup to open the Easy Setup window when you complete the install process. (This option is not available in the Desktop version of Norton Ghost.
Updating Norton Ghost You can receive software updates for your version of the product over an Internet connection. LiveUpdate connects to the Symantec LiveUpdate server and automatically downloads and installs updates for each Symantec product that you own.
Installing Norton Ghost About uninstalling Norton Ghost 26.
Ensuring the recovery of your computer This chapter includes the following topics: ■ About ensuring the recovery of your computer ■ Testing Symantec Recovery Disk ■ If driver validation fails .
Testing Symantec Recovery Disk You should test the Symantec Recovery Disk CD to ensure that the recovery environment runs properly on your computer. Note: Depending on which version of the product you have purchased, Symantec Recovery Disk is either included on your product CD, or as a separate CD.
Without access to the correct drivers, a device cannot be used while you run Symantec Recovery Disk. Therefore, if the recovery points that are required for recovering your computer are stored on a network or a local hard drive, you might not have access to them.
6 Specify the following: Type the name that you want to use for the Symantec Recovery Disk label. Disk label If you want to save your customized Symantec Recovery Disk to media, select this option and then in the list box, select the media burning device that you want to use.
Select this option if you want the Symantec pcAnywhere thin host to start automatically when you start Symantec Recovery Disk. Click Configure to specify pcAnywhere log on credentials and the following optional parameters: ■ Host name In the Host name box, type the name that you want to use for the host.
13 On the License Setup pane, specify how you want to enable licensed features in the customized Symantec Recovery Disk (such as the cold imaging feature called Back Up My Computer). 14 Click Finish . Warning: Be certain to test your new, custom Symantec Recovery Disk CD.
Getting Started This chapter includes the following topics: ■ About key product components ■ How you use Norton Ghost ■ Starting Norton Ghost ■ Configuring Norton Ghost default options About key product components Norton Ghost includes two key components: the program itself, and the Symantec Recovery Disk CD.
Table 4-1 Key product components (continued) Description Key Component The Symantec Recovery Disk CD is used to start your computer in the recovery environment. If your computer's operating system fails, use Symantec Recovery Disk to recover your system drive (the drive where your operating system is installed).
Figure 4-1 Using Norton Ghost Starting Norton Ghost Norton Ghost is installed in the Windows Program Files folder by default. During installation, a program icon is installed in the Windows system tray from which you can open Norton Ghost. You can also open Norton Ghost from the Windows Start menu.
■ On the classic Windows taskbar, click Start > Programs > Norton Ghost > Norton Ghost 15.0 . ■ On the Windows taskbar, click Start > All Programs > Norton Ghost > Norton Ghost 15.0 . ■ In the Windows system tray, double-click the SymantecNorton Ghost 15.
Description Options Lets you manage file types and file type categories, which are used as a method for selecting the types of files you want included in a file and folder backup.
Description Options If you have a Network Management System (NMS) application, you can enable SNMP Traps support to send notifications to you NMS application. See “ About SNMP traps ” on page 122. SNMP Trap To configure Norton Ghost default options 1 Start Norton Ghost.
5 Enter a path to a folder where you want to store recovery points and file and folder backup data, or click Browse to look for a location. You cannot use an encrypted folder as your backup destination. If you want to encrypt your backup data to prevent another user from accessing it, refer to the Advanced options when you define or edit a backup.
■ Network cards: Is your network wired or wireless? What are the speeds of your network cards? ■ Network backbone: What is the size of your network pipeline? Does it support 10 MB transfer rates, .
To adjust default tray icon settings 1 In Norton Ghost, on the menu bar, click Tasks > Options . 2 Click Tray Icon and select one of the following: Displays the Norton Ghost icon in the system tray. You must select this option to enable or disable any of the remaining options.
To create a new file type and extensions 1 In Norton Ghost, on the menu bar, click Tasks > Options . 2 Click File Types . 3 At the bottom of the File types list, click the Add a file type ( + ) button to add a file type category. 4 Type a descriptive name of the new file type category, and then press Enter.
Using nicknames for external drives When you choose an external drive for use with Norton Ghost as either a backup destination or an Offsite Copy destination, it can become confusing if you are using more than one drive, especially when the assigned drive letter changes each time you plug in the drive.
Configuring default FTP settings for use with Offsite Copy File Transfer Protocol, or FTP, is the simplest and most secure way to copy files over the Internet. Norton Ghost serves as an FTP client to copy your recovery points to a remote FTP server as a secondary backup of your critical data.
Two logging methods are available: Norton Ghost logging, and the Windows application log. From the Options page, you can configure both methods. To log Norton Ghost messages 1 In Norton Ghost, on the menu bar, click Tasks > Options . 2 Under Notifications, click Log File .
3 Click the Select the priority and type of messages list and select the priority level at which a message should be logged. Send all messages, regardless of priority levels. All messages Send only medium and high priority messages. Medium and high priority messages Send only high priority messages.
3 Click the Select the priority and type of messages list and select the priority level at which an email should be sent. Send all messages, regardless of priority levels. All messages Send only medium and high priority messages. Medium and high priority messages Send only high priority messages.
Getting Started Configuring Norton Ghost default options 48.
Best practices for backing up your data This chapter includes the following topics: ■ About backing up your data ■ About choosing a backup type ■ Best practices for backing up ■ Additional tip.
■ What compression levels to specify for recovery points, and whether to enable security settings (encryption and password protection). ■ Which of the many other options you want to use. You can customize each backup according to your backup needs.
About backups When you back up your computer, you choose from two types of backups: ■ drive-based backup : backs up an entire hard drive ■ file and folder backup : backs up only the files and fold.
Using an external drive makes your backup data more portable. Should you need to remove your critical data from a particular location, you can quickly grab an external drive on your way out the door. See “ About Offsite Copy ” on page 81. Consider using external drives as your backup destination.
You should keep your operating system and software programs separate from your own data. It speeds the creation of recovery points and reduces the amount of information that needs to be restored. For example, use the C drive to run Windows and to install and run software programs.
Periodically review the Status page. You can also review the events log on the Advanced page. The event log records events when they occur, backups and any errors that might have occurred during or after a backup. If you do not see the Advanced page tab, click View > Show Advanced Page .
■ Do not run a disk defragmentation program during a backup. Doing so will significantly increase the time that it takes to create the recovery point and might cause unexpected system resource issues. ■ If you have two or more drives that are dependent on each other, you should include both drives in the same backup.
About selecting a backup destination You should review the following information before deciding where to store recovery points and file and folder backup data. Note: If you choose to use CDs or DVDs as your backup destination (not recommended), you cannot back up to a sub-folder on the disk.
Table 5-1 Selecting a backup destination (continued) Information to consider Backup destination If your computer is connected to a network, you can save your recovery points and file and folder backup data to a network folder. Backing up to a network folder typically requires that you authenticate to the computer that is hosting the folder.
Table 5-2 Advantages and disadvantages of backup destinations (continued) Disadvantages Advantages Backup destination ■ Must have supported network interface card drivers to restore from Symantec Re.
Backing up entire drives This chapter includes the following topics: ■ About defining a drive-based backup ■ Defining a drive-based backup ■ Compression levels for drive-based backups ■ Runnin.
Defining a drive-based backup Define a drive-based backup to take a shapshot of your entire hard drive. To define a drive-based backup 1 On the Home or Tasks page, click Run or Manage Backups . 2 In the Run or Manage Backups window, click Define New .
See “ About Offsite Copy ” on page 81. 10 Click Next . 11 On the Options panel, set the recovery point options you want. See “ Recovery point options ” on page 64. 12 (Optional) Click Advanced , set the advanced options you want, and then click OK to return to the Options panel.
Runs the backup one time on the date and at the time you specify. When you select this option, the Create a single recovery point box appears. Only run once 16 If you want the backup to run automatically according to a schedule, select Schedule, enter a start time, and select the days of the week when the backup should run.
See “ About backing up Microsoft virtual hard disks ” on page 205. If you use Microsoft's BitLocker Drive Encryption to encrypt the data on a data drive (any drive that does not have the operating system installed on it), be aware that Norton Ghost does not work with locked data drives.
Backup destination options The following table describes the options on the Backup Destination Page. Table 6-2 Backup destination options Description Option Indicates the location where you want to store the recovery points. If Norton Ghost detects that this location does not have enough available space, it alerts you.
Table 6-3 Recovery point options Description Options Type a name for your backup. Note: This option does not appear if you create a recovery point using the Back Up My Computer feature in Symantec Recovery Disk. Name Select one of the following compression levels for the recovery point.
Table 6-3 Recovery point options (continued) Description Options Select this option to let a search engine, such as Google Desktop, index all of the file names that are contained in each recovery point. By indexing the file names, you can then use your search engine to locate files you want to restore.
Table 6-4 Advanced scheduling options Description Option Do one or more of the following: ■ Click Schedule , and then select the days and a start time for when the backup should run. ■ Select Run more than once per day if you frequently edit data that you want to protect.
About network credentials If you are connecting to a computer on a network, you are required to enter the user name and password for network access, even if you have previously authenticated to the network. This is because the Norton Ghost 15.0 service runs as the local System account.
You can specify the location of command files if you want them to be located in a place other than the default location. You can also specify a location on a per-job basis, as well as specify a location that can be shared among several computers. If you specify a network location, you will be asked for network credentials.
Table 6-5 Recovery point creation stages Description Stage This stage occurs after a backup has started and before a recovery point is created. You can run a command during this stage to prepare for the recovery point creation process. For example, you can close any open applications that are using the drive.
Table 6-6 Advanced options for drive-based backups Description Option Splits the recovery point into smaller files and specifies the maximum size (in MB) for each file. For example, if you plan to copy a recovery point to ZIP disks from your backup destination, specify a maximum file size of 100 MB, according to the size of each ZIP disk.
Editing advanced backup options After you define a backup, you can go back at any time and edit the advanced options you chose when you first defined the backup. To edit advanced backup options 1 On the Home or Tasks page, click Run or Manage Backups .
Warning: Store the password in a secure place. Passwords are case sensitive. When you access or restore a recovery point that is password encrypted, Norton Ghost prompts you for the case-sensitive password. If you do not type the correct password or you forget the password, you cannot open the recovery point.
3 In the tree panel of the Recovery Point Browser, select the recovery point. For example: C_Drive001.v2i. 4 On the File menu, click Verify Recovery Point . If the Verify Recovery Point option is unavailable, you must first dismount the recovery point.
Table 6-8 Compression levels (continued) Description Compression level This option uses high compression for a 50 percent average data compression ratio on recovery points. This setting is usually the slowest method. When a high compression recovery point is created, CPU usage might be higher than normal.
7 On the Options panel, select the appropriate options. See “ Recovery point options ” on page 64. 8 Click Next . 9 If appropriate, in the lists, select the command files that you want to run during a particular stage in the recovery point creation process.
When you want to create a backup from the Symantec Recovery Disk CD, you are prompted for a valid license key only for the following scenarios: ■ You use the original, shipping version of the Symantec Recovery Disk CD to create a backup of a computer that does not have Norton Ghost installed.
6 In the Backup Destination panel, set the options you want, then click Next . Lets you browse to and specify the location where you want to store the independent recovery point. Folder field Lets you map a network drive by using the UNC path of the computer on which you want to store the recovery point.
7 In the Options panel, set the desired compression level for the recovery point. Use this option if storage space is not an issue. However, if the backup is being saved to a busy network drive, high compression may be faster than no compression because there is less data to write across the network.
You can split the recovery point into smaller files and specify the maximum size (in MB) for each file. For example, if you plan to copy a recovery point to ZIP disks from your backup destination, specify a minimum file size of 100 MB, according to the size of each ZIP disk.
12 Click Next . 13 Click Finish to run the backup. 14 When the backup is finished, click Close to return to the main Symantec Recovery Disk window. About Offsite Copy Backing up your data to a secondary hard disk is a critical first step to protecting your information assets.
the backup job completes at 6:20 p.m., Norton Ghost detects that the Offsite Copy destination drive is not available and the copy process is aborted. The following morning, you plug the drive back in to the computer. Norton Ghost detects the presence of the Offsite Copy destination drive and automatically begins copying your recovery points.
On Tuesday morning, you find that Monday's base recovery point has been successfully copied to drive A. At the end of the day, you unplug drive A and take it home for safe keeping. On Wednesday morning, you bring drive B to the office. You plug in drive B and Norton Ghost detects that drive B is an Offsite Copy destination.
Each time you plug in either drive A or B, the latest recovery points are added to the drive. This method gives you multiple points in time for recovering your computer in the event that the original backup destination drives fail or become unrecoverable.
About using an FTP server as your Offsite Copy destination Using an FTP server as your Offsite Copy destination is similar to using a network path. You must provide a valid FTP path to the FTP server. You must also provide the correct FTP connection information to Norton Ghost in order for this method to work correctly.
Backing up entire drives How Offsite Copy works 86.
Backing up files and folders This chapter includes the following topics: ■ Defining a file and folder backup ■ About folders that are excluded by default from file and folder backups Defining a fi.
4 Select the files and folders you want to include in your backup, and then click Next . Selecting file types lets Norton Ghost find and include files that match the files you want backed up. If a file type is not included in the predefined list, click Add File Type .
See “ About folders that are excluded by default from file and folder backups ” on page 89. 9 Click OK , and then click Next . 10 Click Schedule if you want the backup to run automatically, according to a schedule. If you want to run the backup only when you start it manually, uncheck Schedule .
See “ Defining a file and folder backup ” on page 87. You can include these folders when you define a file and folder backup. Backing up files and folders About folders that are excluded by defaul.
Running and managing backup jobs This chapter includes the following topics: ■ Running an existing backup job immediately ■ Running a backup with options ■ Adjusting the speed of a backup ■ St.
You can run an existing backup at any time. Note: If necessary, you can run a quick backup of a particular drive without using a defined backup. See “ Running a one-time backup from Norton Ghost ” on page 75.
Note: Using this option does not change the settings of the defined backup. To do that, you must open the backup and edit its settings manually. See “ Editing a backup schedule ” on page 97. See “ Editing backup settings ” on page 95. To run a backup with options 1 On the Home page, click Run or Manage Backups .
Table 8-1 Backup options (continued) Description Options Select this option to create an independent recovery point, which is a complete snap shot of your entire drive.
■ On the Windows system tray, right-click the Norton Ghost tray icon, and then click Cancel the Current Operation . Verifying that a backup is successful After a backup completes, you can validate the success of the backup from the Status page to ensure you have a way to recover lost or damaged data.
Enabling event-triggered backups Norton Ghost can detect certain events and run a backup when they occur. For example, to protect your computer when you install new software, Norton Ghost can run a backup when it detects that new software is about to be installed.
Note: If your computer is not online, then it is not susceptible to online threats. But if you connect your computer to the Internet at any time, it becomes vulnerable. You do not have to enable or disable Symantec ThreatCon when you go on or offline.
Deleting a backup job does not delete the recovery points or file and folder backup data from the storage location. Only the backup job is deleted. See “ Managing recovery point storage ” on page 137. To delete backup jobs 1 On the Home page, click Run or Manage Backups .
To configure access rights for users or groups 1 On the Windows taskbar, click Start > Programs > Symantec Norton Ghost > Security Configuration Tool On Windows Vista and Windows 7, click Start > All Programs > Symantec > Security Configuration Tool .
Running and managing backup jobs Adding users who can back up your computer 100.
Backing up remote computers from your computer This chapter includes the following topics: ■ About backing up other computers from your computer ■ Adding computers to the Computer List ■ Deployi.
Note: You must purchase a separate license for each computer you want to manage. You can deploy the agent without a license for a 60-day evaluation. After that time, you must purchase and install the license to continue managing the remote computer. You can purchase additional licenses at the Symantec Global Store.
To remove a computer from the Computer List 1 On the Norton Ghost menu bar, click Computers > Edit List . 2 Select the remote computer that you want to remove, click the minus sign (-), and then click OK . Note: Removing a computer from the Computer List does not uninstall the agent from the computer.
3 On the View tab, scroll to the end of the list and verify that the Use simple file sharing check box is not selected, and then click OK . 4 On the Windows Control Panel, click Windows Firewall . 5 On the Exceptions tab, select File and Printer Sharing , and then click OK .
where <drive> is the drive letter of your media drive. For Windows Vista, if the Run option is not visible, do the following: ■ Right-click the Start button, and click Properties . ■ On the Start Menu tab, click Customize . ■ Scroll down and select Run command .
to use the Norton Ghost Deploy Agent feature to remotely install the agent on a computer in the domain whose data you want to protect. To use the Norton Ghost Agent ◆ On the Windows system tray, do one of the following: ■ Right-click the Norton Ghost tray icon, and then click Reconnect to restart the service automatically.
■ Set up recovery actions to take place if the Norton Ghost Agent fails to start. For example, you can restart the Norton Ghost Agent automatically or restart the computer. See “ Setting up recovery actions when the Norton Ghost Agent does not start ” on page 109.
Opening Windows Services There are several methods you can use to open Windows Services to manage the Norton Ghost Agent. To open Services 1 Do one of the following: ■ On the Windows Control Panel , click Administrative Tools > Services . ■ On the Windows taskbar, click Start > Run .
If you stop the Norton Ghost Agent service while Norton Ghost is running, you receive an error message, and Norton Ghost is disconnected from the agent. In most cases, you can click Reconnect from the Task pane or from the Tray icon to restart the Norton Ghost Agent.
5 On the Recovery tab, in the First failure, Second failure, and Subsequent failures lists, select the action that you want: Specify the number of minutes before an attempt to restart the service is made. Restart the Service Specify a program to run. You should not specify any programs or scripts that require user input.
Table 9-2 Required services Startup type Service Automatic Event Log Automatic Plug and Play Automatic Remote Procedure Call (RPC) To view Norton Ghost Agent dependencies 1 In the Services window, under Name , click Norton Ghost . See “ Opening Windows Services ” on page 108.
Table 9-3 Permission options (continued) Description Option Users or groups can get status information, and can run a backup job. But they cannot define, change, or delete any backup jobs, or use any other function of the product. Status Only Users cannot perform any function, or see any information.
To remove a user or group 1 On the Windows Start menu, click Programs > Symantec Norton Ghost > Security Configuration Tool . 2 Select the user or group that you want to remove, and then click Remove .
Backing up remote computers from your computer Controlling access to Norton Ghost 114.
Monitoring the status of your backups This chapter includes the following topics: ■ About monitoring backups ■ Monitoring backup protection from the Home page ■ Monitoring backup protection from.
Rescanning a computer ’ s hard disk Use Refresh to update the drive information that is displayed in various views of the product. This feature is useful when hard disk configurations have changed but the changes do not immediately appear in Norton Ghost.
Table 10-1 Backup protection levels (continued) Description Title Icon A backup is defined, but it is not scheduled or has not run for a long time. This status can indicate that the existing recovery points are outdated. It can also indicate that one or more drives are not assigned to a defined backup.
Monitoring backup protection from the Status page The Status page lets you monitor the status of your backups. The Status page lists each drive on your computer and includes a calendar that contains your backup histories. The calendar lets you quickly identify when a backup ran, and what type of backup it was.
Table 10-2 Backups calendar icons (continued) States Description Icon This icon can appear in the following states: Indicates that the backup ran and that an incremental recovery point was created. Indicates that the backup is unavailable. Indicates that the backup did not run as scheduled.
Table 10-2 Backups calendar icons (continued) States Description Icon This icon can appear in the following states: Indicates that the backup ran and that file and folder backup data was created successfully. Indicates that the backup is not available.
Table 10-2 Backups calendar icons (continued) States Description Icon This icon can appear in the following states: Indicates that two or more backups have run and the last backup was created successfully. Indicates that two or more backups are scheduled and that at least one is unavailable.
■ Use the scroll bar at the bottom of the calendar to scroll backward or forward in time. About SNMP traps You must install and configure the Windows SNMP service on your computer in order for SNMP traps to work from Norton Ghost. By default, Norton Ghost is not enabled to send traps to NMS managers.
that your computer is at risk. You can configure Norton Ghost to ignore drive D so that it does not calculate the status of drive D in the Backup Status panel on the Home page. Or, you can specify that only errors, such as missed or failed backups, are to be figured in to the status report.
Viewing drive details The Advanced page lets you view details about your hard drives. You can view the following drive details: Displays the name that you assigned to the backup when you defined it. Name Identifies the type of recovery point the backup creates when it runs.
To improve the protection level of a drive 1 On the Status page, select a drive that requires attention from the Drives column. 125 Monitoring the status of your backups Improving the protection level.
2 In the Status section at the bottom of the page, right-click the backup you want to edit, and then select one of the following menu items: Runs the selected backup job immediately. Run Backup Now Opens the Run Backup With Options dialog, which lets you select the desired recovery point type.
See “ Editing backup settings ” on page 95. About using event log information to troubleshoot problems When Norton Ghost performs an action, it records the event (for example, when a backup job runs).
Monitoring the status of your backups About using event log information to troubleshoot problems 128.
Exploring the contents of a recovery point This chapter includes the following topics: ■ About exploring recovery points ■ Exploring a recovery point through Windows Explorer ■ Opening and resto.
You can only run programs from within a mapped recovery point that do not rely on registry values, COM interfaces, dynamic link libraries (DLLs), or other similar dependencies. You can set up a mounted drive as a shared drive. Users on a network can connect to the shared drive and restore files and folders from the recovery point.
Mounting a recovery point from Windows Explorer You can also manually mount a recovery point as a drive by opening your backup destination folder in Windows Explorer.
4 In the right content panel, double-click the folder that contains the file that you want to view. 5 Right-click the file that you want to view, and then click View File . The View option is unavailable if you select a program file that has a .exe, .
Dismounting a recovery point drive All of your mounted recovery point drives are unmounted when you restart the computer. You can also unmount the drives without restarting the computer. To dismount a recovery point drive in Windows Explorer 1 In Windows Explorer, navigate to the mounted recovery point.
To view the drive properties of a recovery point 1 In the Recovery Point Browser, in the tree panel, click the recovery point that contains the drive that you want to view. 2 Select a drive. 3 Do one of the following: ■ On the File menu, click Properties .
Managing backup destinations This chapter includes the following topics: ■ About backup destinations ■ About how backup data works ■ Managing recovery point storage ■ Running a one-time virtua.
Use this option to back up an entire drive (for example, your system drive which is typically C). You can then restore any file, folder, or your entire drive. Drive-based backup Use this option to back up only the files and folders that you select. You can then restore any file or all of them at any time.
stored at several locations on your computer, Norton Ghost locates all Word documents (files that end with .doc) and includes them in your backup. You can even edit the list of file types to include types unique to the software you use.
Cleaning up old recovery points Over time, you might end up with recovery points that you no longer need. For example, you might have several recovery points created months ago that you no longer need because you have more current ones containing your latest work.
3 Click Yes to confirm the deletion. 4 Click OK . Deleting recovery points within a set A recovery point set can contain multiple recovery points created over time that you can delete to reclaim storage space.
removable media such as DVDs or CDs. You can then store these copies in a protected location. You can also create archive copies of your recovery points to free up disk space. For example, you can copy recovery points to a CD or DVD, and then manually delete the original recovery points.
This option sets a password on the recovery point. Passwords can include standard characters, not extended characters, or symbols. (Use characters with an ASCII value of 128 or lower.) A user must type this password before they can restore a backup or view the contents of the recovery point.
To run a one-time recovery point conversion to virtual disk 1 On the Tasks page, click One Time Virtual Conversion . 2 Click the virtual disk type (and version, if applicable) that you want to create, and then click Next .
Uses the current system index file that is located in the recovery point storage location. The system index file displays a list of all of the drives on your computer and any associated recovery points from which you can select. Or, you can select an alternate system index file (.
■ Folder for virtual disks Type the path to the folder where you want to place the virtual disk files. ■ Browse Click Browse to locate the folder in which you want to place the virtual disk files. ■ Network Credentials If you selected a virtual disk folder location on a network, type your network credentials.
■ ESX server name or IP address Type the name of the server or the server's IP address. ■ ESX Server Credentials In the ESX Server Credentials group box, type a valid administrator user name that has sufficient rights.
Select this option (default) to run Windows Mini-Setup when you restart the computer after recovery. During recovery a text-based answer file is generated that scripts the answers for a series of dialog boxes. When the Mini-Setup wizard starts, it looks for this answer to automate the wizard.
Select this option if you want to split the virtual disk into multiple 2 GB .vmdk files. For example, use this option if your virtual disk is stored on a FAT32 drive (any file system that does not support files larger than 2 GB). Or, if you want to copy the virtual disk files to a DVD but the size is larger than the DVD allows.
You can also create a one-time virtual conversion. See “ Running a one-time virtual conversion ” on page 141. See “ Viewing the properties of a virtual conversion job ” on page 153. See “ Viewing the progress of a virtual conversion job ” on page 153.
■ Folder for virtual disks Type the path to the folder where you want to place the virtual disk files. ■ Browse Click Browse to locate the folder in which you want to place the virtual disk files. ■ Network Credentials If you selected a virtual disk folder location on a network, type your network credentials.
■ ESX server name or IP address Type the name of the server or the server's IP address. ■ ESX Server Credentials In the ESX Server Credentials group box, type a valid administrator user name that has sufficient rights.
Select this option (default) to run Windows Mini-Setup when you restart the computer after recovery. During recovery a text-based answer file is generated that scripts the answers for a series of dialog boxes. When the Mini-Setup wizard starts, it looks for this answer to automate the wizard.
Select this option if you want to split the virtual disk into multiple 2 GB .vmdk files. For example, use this option if your virtual disk is stored on a FAT32 drive (any file system that does not support files larger than 2 GB). Or, if you want to copy the virtual disk files to a DVD but the size is larger than the DVD allows.
Running an existing virtual conversion job immediately After you create a conversion job, you can use Run Now to create an on-demand recovery point conversion to virtual disk format. A manual conversion starts immediately. To run an existing virtual conversion job immediately 1 On the Tasks page, click Run or Manage Virtual Conversions .
To edit a virtual conversion job 1 On the Tasks page, click Run or Manage Virtual Conversions . 2 Select the name of a conversion job that you want to edit. 3 Do one of the following: On the toolbar, click Change Schedule . Make changes to the conversion schedule, and then click OK .
Viewing how much file and folder backup data is stored Start by viewing the total amount of file and folder backup data you currently store. To view how much file and folder backup data is stored 1 On the Tools page, click Manage Backup Destination .
■ If you don't know the name of the file, click Search to return a list of all of the files that have been backed up, and then browse for the file. 3 Click View All Versions to display all versions of each file that exist in the file and folder backup data.
■ Select Warn me when backup storage exceeds threshold if you only want to be notified when the storage size is exceeded, but you do not want any action to be taken. ■ Select Automatically optimize storage if you want Norton Ghost to manage the backup data automatically, without prompting you.
5 Select the defined backups that should use the new backup destination. Deselect the defined backups that you do not want to move. 6 Select Save as default backup destination if you want to use this destination as the default backup destination for any new backups that you define in the future.
Recovering files, folders, or entire drives This chapter includes the following topics: ■ About recovering lost data ■ Recovering files and folders by using file and folder backup data ■ Recover.
Norton Ghost includes a search tool to help you locate the files that you want to recover. To recover files and folders by using file and folder backup data 1 On the Home or Tasks page, click Recover My Files . 2 In the left pane of the Recover My Files window, select File and Folder as the search method.
■ Click Recovered Files folder on the desktop to restore your files to a Recovered Files folder on your Windows desktop. Norton Ghost creates this folder during the restore. ■ Click Alternate folder and type the path to the location in which you want to restore your files.
Lets you browse to another location, for example, an external (USB) drive or removable media to select a recovery point (.v2i) file. Select this option, and then do the following: ■ Click Browse , locate and select a recovery point (.v2i file), and then click Open .
6 Click Recover Files . 7 In the Recover My Files dialog box, do one of the following: ■ Click Original folders to have your files restored in the original folder where they existed when they were backed up. If you want to replace the original files, select Overwrite existing files .
Recovering a secondary drive If you lose data on a secondary drive, you can use an existing recovery point for that drive to restore the data. A secondary drive is a drive other than the drive on which your operating system is installed. Note: You can recover your system drive (typically, drive C).
5 Do one of the following: ■ To use the recovery point that is selected, click Next . ■ Click Browse to select a different recovery point, and then click Next . If you need to access recovery points on a network that requires user authentication, enter your user name and password, and then click Next .
Description Option Checks the restored drive for errors after the recovery point is restored. Check for file system errors Automatically expands the drive to occupy the target drive's remaining unallocated space. Resize restored drive Makes the restored drive the active partition (for example, the drive from which the computer starts).
The Norton Ghost LightsOut Restore feature enables administrators to restore a computer from a remote location, regardless of the state the computer is currently in, so long as its file system is intact. This option provides a way to boot the Symantec recovery environment from a folder on the operating system partition.
4. Run the LightsOut Restore wizard by going to the Windows Start menu and selecting Programs > Symantec > Norton Ghost 15.0. This installs the Symantec recovery environment to the local file system, and creates an entry in the Windows boot menu that can be used to boot to this environment.
5 At the Options dialog, you can specify the amount of time that the boot menu is displayed. The default is 10 seconds. If you leave the Enable Symantec pcAnywhere check box selected, networking will automatically start, and pcAnywhere will be loaded.
Description Option Select this option to connect to a network without the need for additional network configuration. You can click this option if you know there will be a DHCP server available on the network at the time you restore. Dynamic IP Click this option to connect to a network with a particular network adapter and specific address settings.
Reconfiguring Using the LightsOut Restore Option Wizard 1 From Windows, click Start > All Programs > Symantec > Norton Ghost 15.0 > LightsOut Restore Setup .
Recovering files, folders, or entire drives Restoring using LightsOut Restore 172.
Recovering a computer This chapter includes the following topics: ■ About recovering a computer ■ Starting a computer by using Symantec Recovery Disk ■ How to prepare to recover a computer ■ R.
the Recover My Computer Wizard to restart the computer into its previous, usable state. Note: If you purchased Norton Ghost from your computer manufacturer, some features in the recovery environment might not be available. For example, if the manufacturer installed the recovery environment on your computer's hard disk.
To start a computer by using Symantec Recovery Disk 1 If you store your recovery points on a USB device, attach the device now (for example, an external hard drive). Note: You should attach the device before you restart the computer. Otherwise, Symantec Recovery Disk might not detect it.
3 In the BIOS setup window, select Boot Sequence, and then press Enter . 4 Follow the on-screen instructions to make the CD or DVD device be the first bootable device in the list. 5 Put your Symantec Recovery Disk CD into the CD drive, and then restart your computer.
To scan for viruses 1 On the Analyze panel, click Scan for Viruses . 2 Select one of the following: Select this option to use the definitions that are included on the Symantec Recovery Disk CD. Use the virus definitions currently available Select this option if you downloaded the latest virus definitions to a disk.
■ Scroll down and select Run command . ■ Click OK . 3 Click Run Update Locator . 4 Click Find and retrieve virus definitions . If more recent virus definitions are not found, you can still scan for viruses on your damaged computer by using the virus definitions that are on the Symantec Recovery Disk CD.
recover your computer or other hard drive back to the state it was in when the recovery point was created. See “ Recovering a computer from a virtual disk file ” on page 183. To recover a computer 1 Start the computer by using the Symantec Recovery Disk CD.
This type of recovery operation uses a system index file (.sv2i) to restore a computer that has multiple drives. A system index file reduces the amount of time that is needed to restore the drives. When a recovery point is created, a system index file is saved with it.
10 Select Reboot when finished if you want the computer to restart automatically after the recovery process finishes. 11 Click Finish . 12 Click Yes to begin the recovery process.
Description Options Makes the restored drive the active partition (for example, the drive from which the computer starts). You should select this option if you are restoring the drive on which your operating system is installed. Set drive active (for booting OS) Restores the original, physical disk signature of the hard drive.
Description Options Restores the master boot record. The master boot record is contained in the first sector of a physical hard disk. The master boot record consists of a master boot program and a partition table that describes the disk partitions.
To recover a computer from a virtual disk file 1 Start the computer by using the Symantec Recovery Disk CD. See “ Starting a computer by using Symantec Recovery Disk ” on page 174. 2 On the Home panel, click Recover My Computer . 3 On the Welcome page of the wizard, click Next .
Virtual disk recovery options The following table describes the recovery options that are available when you recover a virtual disk. Description Option Verifies whether a recovery point is valid or corrupt before it is restored. If the recovery point is invalid, the recovery is discontinued.
Description Option Restores the original, physical disk signature of the hard drive. Disk signatures are part of all Windows operating systems that Norton Ghost supports.
Recovering files and folders using Symantec Recovery Disk You can use the Symantec Recovery Disk CD to start your computer and to restore files and folders from within a recovery point. To recover files and folders using Symantec Recovery Disk 1 Start the computer by using the Symantec Recovery Disk CD.
6 Click Recover Files . Where possible, the Recover Items dialog box automatically completes the Restore to this folder box with the original path from which the files originated. If the original location does not include a drive letter you must type the drive letter at the beginning of the path.
See “ Using the pcAnywhere thin host for a remote recovery ” on page 189. See “ Mapping a network drive from within Symantec Recovery Disk ” on page 191. See “ Configuring network connection settings ” on page 192. Starting networking services If you need to start networking services, you can do so manually.
Remotely connecting to the pcAnywhere thin host Symantec pcAnywhere lets you remotely connect to a computer that is running in the recovery environment. The computer must be running the pcAnywhere thin host that is included in the Symantec Recovery Disk CD, and it must be waiting for a connection.
To prevent unauthorized users from tampering with your settings or trying to launch a session without your permission, set a password for your remote connection item. This option is available in the Remote Properties window on the Protect Item tab. The thin host does not support encryption.
■ On the left side of the recovery environment window, click Network , and then in the right pane click Map a Network Drive . 2 Map a network drive by using the UNC path of the computer on which the recovery point is located.
6 Type the address of the computer that you want to ping on the network segment. 7 Click OK . If you specified a computer name or a computer name and domain as the address method, make note of the IP address that is returned from the computer that you pinged.
A user-assigned comment associated with the recovery point Description The total size (in megabytes) of the recovery point Size The date and time that the recovery point file was created Created The c.
The selected drive's drive status as either the primary partition or the logical partition. Primary/Logical The total size (in megabytes) of the drive. This total includes used and unused space. Size The amount of used space (in megabytes) within the drive.
Recovering a computer About the Support Utilities 196.
Copying a drive This chapter includes the following topics: ■ About copying a drive ■ Preparing to copy drives ■ Copying one hard drive to another hard drive About copying a drive You can use the Copy Drive feature to copy your operating system, applications, and data from one hard drive to another hard drive.
■ Prepare the computer. ■ Get the manufacturer's directions for installing the drive. ■ Shut down the computer, and then disconnect the power cord. ■ Discharge electricity by touching a grounded metal object. ■ Remove the computer cover.
To copy one hard drive to another hard drive 1 On the Tools page, click Copy My Hard Drive . 2 Complete the steps in the wizard to copy the drive. The wizard steps you through the process of selecting the right drive to copy, selecting the destination drive, and selecting the options for copying the data from one drive to another.
Table 15-1 Drive-to-drive copying options (continued) Description Option This option copies the drive even if there are errors on the disk. Ignore bad sectors during copy This option copies the master boot record from the source drive to the destination drive.
Using a search engine to search recovery points This appendix includes the following topics: ■ About using a search engine to search recovery points ■ Enabling search engine support ■ Recovering.
A Google plug-in for Norton Ghost is required before you can use Google Search to locate and recover files. The plug-in is installed for you automatically when you enable this feature.
4 Click OK . This option is not available if you do not have Google Desktop installed. Install Google Desktop, and then repeat this procedure. 5 Click OK to install the Google Plugin. To enable search engine support for a backup job 1 Start Norton Ghost.
■ Right-click the Google Desktop icon in the system tray and click Indexing > Re-Index . Re-indexing can take a significant amount of time. Be sure to wait until it completes before attempting to search again. ■ Right-click the Google Desktop icon in the system tray and click Preferences .
About backing up Microsoft virtual environments This appendix includes the following topics: ■ About backing up Microsoft virtual hard disks ■ About backing up and restoring Microsoft Hyper-V virtual machines About backing up Microsoft virtual hard disks Microsoft Windows 7 now supports the use of Virtual Hard Disks (VHDs).
http://technet.microsoft.com/en-us/library/dd440865(WS.10).aspx About backing up and restoring Microsoft Hyper-V virtual machines To create a backup of a Microsoft Hyper-V virtual machine, you must back up the volumes of the computer where the virtual machine is hosted.
Symbols .sv2i, using to restore multiple drives 178 A access allow or deny users or groups 111 activate the product 24 administrator, running Norton Ghost as 113 Advanced page about 15 showing or hidi.
backups (continued) things to do after 53 things to do before 51 things to do during 53 tips 54 tips for a better backup 50 types of 50 verifying success 95, 118 viewing progress 74 benefits of using .
email notification setting up to send warnings and errors 46 emergency recovering a computer 178 recovering a computer, about 173 encryption recovery point 72 error messages configuring to show or hid.
L license product 23 LightsOut Restore 166 reconfiguring 170 starting 168 LightsOutRestore restoring with 166 LiveUpdate, using 25 log file event 127 log files checking 107 M mapping drive from Symantec Recovery Disk 191 master boot, restoring 183, 186 Microsoft Virtual Disk 141 Microsoft Virtual Disk (.
recovery (continued) options for drives 165 original disk signature 182, 186 restoring files and folders 159 recovery actions setting up when agent does not start 109 recovery point archiving 139 chec.
SmartSector Copying about 71 starting computer Agent services 105 starting agent 108 status messages configuring to show or hide 40 status reporting customize per drive 122 stopping agent 108 stopping.
W Windows 7 support for 14, 17 Windows Explorer mount recovery points from 131 viewing file and folder version information in 156 213 Index.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Symantec Norton Ghost 15.0 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Symantec Norton Ghost 15.0 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Symantec Norton Ghost 15.0, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Symantec Norton Ghost 15.0 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Symantec Norton Ghost 15.0, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Symantec Norton Ghost 15.0.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Symantec Norton Ghost 15.0. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Symantec Norton Ghost 15.0 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
