Manuel d'utilisation / d'entretien du produit G-4.5R du fabricant Stow
Aller à la page of 76
OPERA TION AND P AR TS MANUAL MODEL G-4.5R POR T ABLE AC GENERA TOR (GASOLINE ENGINE) S/N 5498030 AND BELOW S/N 5498031 AND ABOVE Re vision #3 (03/13/06) THIS MANU AL MUST A CCOMP ANY THE EQUIPMENT A T ALL TIMES.
P A GE 2 — ST O W G-4.5R A.C. GENERA T OR— OPERA TION & P AR TS MANU AL — REV . #3 (03/13/06).
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 3 HERE'S HOW TO GET HELP PLEASE HA VE THE MODEL AND SERIAL NUMBER ON-HAND WHEN CALLING ST O W MAIN OFFICE P ost Office Bo x 6254 888-252-ST O W Carson, Ca 90749 FAX: 310-537-1986 Email: stow@multiquip.
P A GE 4 — ST O W G-4.5R A.C. GENERA T OR— OPERA TION & P AR TS MANU AL — REV . #3 (03/13/06) T ABLE OF CONTENTS Specification and part number are subject to change without notice . ROBIN EX270D20110 Engine (EP A) Crankcase Assembly ........
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 5 P ARTS ORDERING PR OCEDURES When ordering parts, please supply the following information: ❒ ❒ ❒ ❒ .
P A GE 6 — ST O W G-4.5R A.C. GENERA T OR— OPERA TION & P AR TS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — DIMENSIONS Figure 1. Dimensions.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 7 ST O W G-4.5R — SPECIFICA TIONS Effects of Altitude and Heat The maximum output of the engine listed above is applicable to supplying electrical power for continuous service at ambient conditions in accordance with SAE T est cord J607.
P A GE 8 — ST O W G-4.5R A.C. GENERA T OR— OPERA TION & P AR TS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — SAFETY MESSA GE ALER T SYMBOLS Safety precautions should be followed at all times when operating this equipment.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 9 ST O W G-4.5R — SAFETY MESSA GE ALER T SYMBOLS AL W A YS wear approv ed ey e and hearing protection. NEVER operate equipment with covers, or guards remov ed.
P A GE 10 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — R ULES FOR SAFE OPERA TION The following safety guidelines should always be used when operating the ST O W G-4.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 11 ST O W G-4.5R — RULES FOR SAFE OPERA TION ■ AL W A YS be sure the operator is f amiliar with proper safety precautions and oper ation techniques before using gener ator .
P A GE 12 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — RULES FOR SAFE OPERA TION Backfeed to a utility system can cause electrocution and or property damage. NEVER connect the generator to a building's electrical system without a transfer switch or other approved device.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 13 NO TE P A GE.
P A GE 14 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) OPERA TION AND SAFETY DECALS (S/N 5498030 AND BELO W) Machine Safety Decals The G-4.5R por table generator is equipped with a n umber of saf ety decals (Figures 2A and 2B).
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 15 OPERA TION AND SAFETY DECALS (S/N 5498031 AND ABO VE) Figure 2B.
P A GE 16 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — GENERAL INFORMA TION ST O W G-4.5R Familarization General Inspection Prior to Operation This generator has been thoroughly inspected and accepted prior to shipment from the f actor y .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 17 Single Phase Load Always be sure to check the nameplate on the generator and equipment to insure the wattage, amperage and frequency requirements are satisfactorily supplied by the generator for operating the equipment.
P A GE 18 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — CONTR OLS AND INDICA T ORS Figure 3A.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 19 ST O W G-4.5R — CONTR OLS AND INDICA T ORS 1 . Idle Control Switc h – This unit is provided with an automatic idle control for noise suppression and reduced fuel consumption.
P A GE 20 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — CONTR OLS AND INDICA T ORS Figure 3D.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 21 ST O W G-4.5R — CONTR OLS AND INDICA T ORS 14 . Choke Lever – Used for starting the engine. Close the choke lever when starting a cold engine or in cold weather conditions.
P A GE 22 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — GENERA T OR REFUELING Figure 4. Generator Refueling Adding fuel to the tank should be done only when the engine is stopped and has had an opportunity to cool down.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 23 ST O W G-4.5R — INST ALLA TION Outdoor Installation Install the generator in a area that is free of debris , bystanders , and overhead obstructions . Make sure the generator is on secure level ground so that it cannot slide or shift around.
P A GE 24 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) Connecting the Ground The nut and ground terminal on the generator should alwa ys be used to connect the gener ator to a suitable ground. The ground cable should be #8 size wire minimum.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 25 ) n o i t a r e p O e s a h P e l g n i S , z H 0 6 ( n o i t c e l e S e l b a C .
P A GE 26 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — PRE-INSPECTION (ENGINE) Figure 7. Engine Oil Dipstick (Removal) 3 . Insert and remove the dipstick without screwing it into the filler neck.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 27 ST O W G-4.5R — INITIAL ST ART -UP (ENGINE) DO NOT attempt to operate this generator until the Saf ety , General Information and Inspection sections of this manual have been read and thoroughly understood .
P A GE 28 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) 6 . If the engine has started, slowly return the choke lever (Figure 12 ) to the “OPEN” position. If the engine has not started repeat steps 1 through 6.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 29 ST O W G-4.5R — INITIAL ST ART -UP ENGINE/OPERA TION Stopping The Engine Normal Shutdown 1. Place the main circuit breaker (Figure 11) in the OFF position.
P A GE 30 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — PREP ARA TION FOR LONG -TERM ST ORA GE Generator Storage For storage of the generating set for over 30 days, the following is required: ■ Drain the fuel tank completely , or add ST A-BIL to the fuel.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 31 NO TE P A GE.
P A GE 32 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) Use T able 5 as a gener al maintenance guideline when ser vicing your engine. For more detail engine maintenance information, refer to the engine owner's manual supplied with your engine.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 33 ST O W G-4.5R — MAINTENANCE (ENGINE) Maintenance P erf or m the scheduled maintenance procedures as defined by T able 6 and below : D AIL Y ■ Thoroughly remove dirt and oil from the engine and control area.
P A GE 34 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — WIRING DIA GRAM (S/N 5498030 AND BELO W) Figure 28.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 35 ST O W G-4.5R — WIRING DIA GRAM (S/N 5498031 AND ABO VE) Figure 29.
P A GE 36 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — TR OUBLESHOO TING (ENGINE) Practically all breakdowns can be prevented by prope.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 37 ST O W G-4.5R — TR OUBLESHOO TING (ENGINE) ) D E U N I T N O C ( G N I T O O H S E L B U O R T E N I G N E .
P A GE 38 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — TR OUBLESHOO TING (GENERA T OR) Practically all generator breakdowns can be pre.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 39 NO TE P A GE.
P A GE 40 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) How to read the marks and remarks used in this parts book. Items Found In the “Remarks” Column Serial Numbers-Where indicated, this indicates a serial number range (inclusiv e) where a par ticular par t is used.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 41 G-4.5R 1 T O 3 UNITS WITH ROBIN EX270D20110 ENGINE 1 to 3 Units Qt y . P /N Description 1 ............ 0810106004 .......... CAP , FUEL T ANK, S/N 5498030 AND BELO W 1 .
P A GE 42 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — NAME PLA TE AND DECALS (S/N 5498030 AND BELO W) NAMEPLA TE AND DECALS (S/N 5498.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 43 NAMEPLA TE AND DECALS (S/N 5498030 AND BELO W) NO . P AR T NO . P AR T NAME QTY . REMARKS 1 A3512100502 DECAL; CONTROL P ANEL ..............................
P A GE 44 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) NAMEPLA TE AND DECALS (S/N 5498031 AND ABO VE) ST O W G-4.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 45 ST O W G-4.5R — NAME PLA TE AND DECALS (S/N 5498030 AND ABO VE) NAMEPLA TE AND DECALS (S/N 5498031 AND ABO VE) NO . P AR T NO . P AR T NAME QTY . REMARKS 1 A4511200402 DECAL; CONTROL P ANEL .
P A GE 46 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — GENERA T OR ASSY . GENERA T OR ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 47 ST O W G-4.5R — GENERA T OR ASSY . GENERA T OR ASSY . NO P AR T NO P AR T NAME QTY . REMARKS 1 A3110200003 ROT O R ASSY . ................................
P A GE 48 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — CONTR OL BO X ASSY . (S/N 549830 AND BELO W) CONTROL BO X ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 49 CONTROL BO X ASSY . (S/N 549830 AND BELO W) NO P AR T NO P AR T NAME QTY . REMARKS 1 A3215000303 CONTROL BO X 1 2 0601850215 GROMMET 1 3 0601823204 RECTIFIER .
P A GE 50 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — CONTROL BO X ASSY . (S/N 549831 AND ABO VE) CONTROL BO X ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 51 ST O W G-4.5R — CONTROL BO X ASSY . (S/N 549831 AND ABO VE) CONTROL BO X ASSY . (S/N 549831 AND ABO VE) NO P AR T NO P AR T NAME QTY . REMARKS 1 A3214000003 CONTROL BO X 1 2 0601850102 GROMMET 1 3 0601823204 RECTIFIER .
P A GE 52 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — PIPE FRAME ASSY . (S/N 549830 AND BELO W) PIPE FRAME ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 53 PIPE FRAME ASSY . (S/N 549830 AND BELO W) NO P AR T NO P AR T NAME QTY . REMARKS 1 A3418000112 PIPE FRAME 1 2 A3485500004 SUPPOR T , PIPE FRAME 1 3 0017106016 HEX.
P A GE 54 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ST O W G-4.5R — PIPE FRAME ASSY . (S/N 549831 AND ABO VE) PIPE FRAME ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 55 ST O W G-4.5R — PIPE FRAME ASSY . (S/N 549831 AND ABO VE) PIPE FRAME ASSY . (S/N 549830 AND ABO VE) NO P AR T NO P AR T NAME QTY . REMARKS 1 A4417000002 PIPE FRAME 1 2 A3417100004 BRACKET 1 3 0017106016 HEX.
P A GE 56 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) R OBIN EX270D20110— CRANKCASE ASSY . CRANKCASE ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 57 R OBIN EX270D20110— CRANKCASE ASSY . CRANKCASE ASSY . NO P AR T NO P AR T NAME QTY . REMARKS 1 0 2791010251 CRANKCASE ASSY . .............................
P A GE 58 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ROBIN EX270D20110 — CRANKSHAFT AND PIST ON ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 59 ROBIN EX270D20110 — CRANKSHAFT AND PIST ON ASSY . CRANKSHAFT AND PIST ON ASSY . NO P AR T NO P AR T NAME QTY . REMARKS 1 0 2792120131 CRANKSHAFT CP 1 5 0 0180180010 FLANGE NUT 1 7 0 0323030010 W OODR UFF KEY 1 310 2792250120 CONNECTING R OD ASSY .
P A GE 60 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) R OBIN EX270D20110 — GO VERNOR ASSY . GO VERNOR ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 61 R OBIN EX270D20110 — GO VERNOR ASSY . GO VERNOR OPERA TION ASSY .
P A GE 62 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ROBIN EX270D20110 — INT AKE AND EXHA UST ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 63 R OBIN EX270D20110 — INT AKE AND EXHA UST ASSY . INT AKE AND EXHA UST ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 0 2793160101 CAMSHAFT CP .......
P A GE 64 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ROBIN EX270D20110 — AIR CLEANER ASSY . AIR CLEANER ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 65 ROBIN EX270D20110 — AIR CLEANER ASSY . AIR CLEANER ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 510 2793262030 AIR CLEANER ASSY . LO W PR OFILE .....
P A GE 66 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) R OBIN EX270D20110 — COOLING ST ARTING ASSY . COOLING ST ARTING ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 67 R OBIN EX270D20110 — COOLING ST ARTING ASSY . COOLING ST ARTING ASSY .
P A GE 68 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) R OBIN EX270D20110 — CARBURET OR ASSY . FUEL LUBRICANT ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 69 R OBIN EX270D20110 — CARBURET OR ASSY . FUEL LUBRICANT ASSY . NO P AR T NO P AR T NAME QTY . REMARKS 210 2796230100 CARBURET OR ASSY . ...................
P A GE 70 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ROBIN EX270D20110 — FL YWHEEL ASSY . FL YWHEEL ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 71 ROBIN EX270D20110 — FL YWHEEL ASSY . FL YWHEEL ASSY . NO P AR T NO P AR T NAME QTY . REMARKS 1 0 2797923001 FL YWHEEL CP 1 1 1 2797943001 IGNITION COIL CP 1 3 0 0011406250 B O L T & W ASHER ASSY .
P A GE 72 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) ROBIN EX270D20110 — ELECTRIC DEVICE ASSY . ELECTRIC DEVICE ASSY .
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 73 R OBIN EX270D20110 — ELECTRIC DEVICE ASSY . ELECTRIC DEVICE ASSY . NO P AR T NO P AR T NAME QTY . REMARKS 700 2797630131 OIL SENSOR CP 1 70 5 KU31107001 F L OA T , C/U CP3 1 740 0011406160 B O L T & W ASHER ASSY .
P A GE 74 — STO W G-4.5R A.C. GENERA T OR— OPERA TION & P ARTS MANU AL — REV . #3 (03/13/06) Effective: July 15, 2003 TERMS AND CONDITIONS OF SALE — P ARTS T erms and Conditions of Sale ST.
STOW G-4.5R A.C. GENERATOR — OPERATION & PARTS MANUAL — REV. #3 (03/13/06) — PAGE 75 NO TE P A GE.
Manufactured f or MUL TIQUIP INC. by DENY O MANUF ACTURING CO ., J A P AN P ARTS DEP ARTMENT : 800-427-1244 F AX: 800-672-7877 SERVICE DEP ARTMENT/TECHNICAL ASSIST ANCE: 800-478-1244 F AX: 310-631-503.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Stow G-4.5R c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Stow G-4.5R - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Stow G-4.5R, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Stow G-4.5R va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Stow G-4.5R, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Stow G-4.5R.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Stow G-4.5R. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Stow G-4.5R ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.