Manuel d'utilisation / d'entretien du produit IS du fabricant Sprint Nextel
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A va il a b le a p p licat io n s a n d se rvi ce s a re su b je ct t o ch a n g e a t a n y t im e .
i T a ble of C o n te nt s G et Starte d 1 Box C onten ts 1 Set U p Your Phone 1 Acti vate Y our Phone 2 Set U p Voic ema il 3 Sprint A cc oun t Informa tion and.
ii Any K ey A nswer 19 Auto Redia l 20 Auto-Servi ce U pdate 2 0 D efau lt Int ernati onal P refix 2 0 D ata C all s 20 C al l S umm ary 20 In-Call T im er 21 Me ss age .
ii i Ma ke a Grou p C onne ct C al l from H is tory 33 Ma ke a Grou p C onne ct C al l With out S avi ng Group s 33 J oi n or R ejo in a Grou p .
iv D el eti ng Me ss ages 4 7 Acc ess ing V oic ema il 47 Emerge nc y Alerts 4 7 Emerge nc y Alerts Inbo x 48 Emerge nc y Alert S etti ngs 48 Tex t Inpu t Mo de 48 Tool s .
v Acti ve B lue tooth D ev ice s 63 Pairin g Bluet oot h D evi ce s 64 C onn ecti ng a B lu eto oth Heads et 64 R ena me a P aired D evi ce 65 D el ete a P ai r .
v i H eari ng Aid C om pati bi lity (H A C ) R ati ng 78 H eari ng Aid C om pati bi lity (H A C ) S etti ngs 79 N et Gua r d 79 G P S Servi ce 7 9 Blue too th Setti.
G et S tarted 1 Ge t S t ar t ed The foll ow ing topi cs giv e yo u al l the inform atio n neede d to set up y our pho ne an d S print serv ic e the firs t tim e.
G et S tarted 2 l C lo s e the ba ttery cov er. R otate the battery cov er s crew s in cl ock w ise direc tio n. You c an use the sc r ew driv er prov ide d to ti ghten the s crews.
G et S tarted 3 l If requ ired, P R L U pdate and F irmwa r e U pdate sc reens are dis play ed. C omp lete the ons cree n in struc tion s to upda te yo ur phon e.
G et S tarted 4 N ote: Y ou can als o se t up y our v oi cem ail through the phone ' s mes sag ing men u. S ele ct M enu (left s el ecti on key ) > Me ssaging > Voice mai l .
G et S tarted 5 n Enroll in S print onli ne bi ll ing and autom atic pay men t. n Purcha se acc es sori es . n Shop for the late st Sprin t ph ones . n View ava ila ble S prin t serv ic e pla ns and opti ons.
Phone Bas ic s 6 Phone B a sics Your pho ne i s pac ked w ith feature s tha t si mpli fy you r li fe an d expa nd y our abi li ty to sta y c onnec ted to the peopl e an d info rmati on tha t are im portant to yo u.
Phone Bas ic s 7 Sonim XP STR IKE IS Back Lay o ut The foll ow ing ima ge prov ide s th e detai ls of the bac k l ayo ut of yo ur S oni m XP ST R IKE IS.
Phone Bas ic s 8 So nim X P S TR IKE IS Home S creen The foll ow ing sc r een repres ents the ho me s creen of the S oni m XP S TR IK E IS .
Phone Bas ic s 9 D ispl a y I n d i c ators Na me De scri p ti o n U nr ead Me ssage Ind ica tes that there are unrea d mes sa ges in th e inbo x. U r gent text mes sage Ind ica tes that there are unrea d urgen t mes sag es in the i nbox .
Phone Bas ic s 10 D ispl a y I n d i c ators Na me De scri p ti o n A ctive C all Ind ica tes an ac tiv e c all . Mute Ind ica tes tha t you can mute the cal l, i f r equ ired. C all on M ut e Ind ica tes a ca ll on m ute.
Phone Bas ic s 11 Ke ypad F un c t i on s The foll ow ing tabl e dis pl ays the vari ous ke ys and the corres pond in g func tio ns they perform. K ey Na me Fu n cti on Power O n /O f f/En d cal l n Pr es s to end a cal l.
Phone Bas ic s 12 K ey Na me Fu n cti on box . n Pr es s to sel ect a hi ghli ghte d opti on. n Pr es s to sel ect the OK com mand . N aviga t ion K ey The left and right s el ecti on key s and the oth er func tion key s surroun d thi s k ey grou p.
Phone Bas ic s 13 K ey Na me Fu n cti on n Pr es s an d hol d to acc es s tex t edi tor se tting s. n Pr es s th e LSK fol lowed by this ke y to loc k the k eyp ad.
Phone Bas ic s 14 I c on D escri p ti o n Shopping – ac ce ss sho ppin g app li cat ions . B r ows er – acc ess the inte r nal browser tha t all ow s you to browse con tents of v arious Webs ites on the In ternet.
Phone Bas ic s 15 2. Usi ng the sc r ewdrive r provi ded, rotate the battery co ver s crews in cl oc kwise direc tio n.
Phone Bas ic s 16 Alterna tiv ely , yo u can ch arge the phon e w ith you r PC . Inse rt the 3. 5m m ja c k/ con nec tor of the U SB cab le .
Phone Call s 17 Phone Calls The foll ow ing topi cs provi de inform atio n on c al ls, mana ging cal ls and cal l s ettin gs.
Phone Call s 18 D i a l a N u mb er v i a th e C a ll H i s to ry The cal l hi sto r y com pris es sep arate l ist s for c all log , mi ss ed cal ls, dial ed and rec eiv ed cal ls . Fol low the in struc tio ns bel ow to ac ces s the cal l hi story .
Phone Call s 19 l R ece ived ca lls – vie w the l is t of inc omi ng c all s l Mis sed ca lls – vie w the lis t of unan s w ered cal ls .
Phone Call s 20 Au to Redia l When auto redi al is enab led, you r pho ne w il l au tom atic all y r edi al w ithi n a s et in terv al if a cal l do es not c onn ect. Fol low the in struc tio ns bel ow to en abl e au to redi al fea ture.
Phone Call s 21 n Sele ct Menu (lef t sel ect io n ke y) > S ettings > Call se t tings > Call summa r y > O n . S ele ct O ff to dis abl e this fea ture. I n -Call Tim e r In-c all time r prov ide s the total cal l ti me at the end of eac h c all .
Phone Call s 22 Mi s s ed Direc t C o nn ec t C a l ls Fol low the in struc tio ns bel ow to v iew the l is t of mis sed inc omi ng Direc t Connec t c al ls. 1. Sel ect Menu (le ft sel ec tion key ) > Miss ed A lert s .
Sprint Direc t C onnec t 23 Sprin t Di r e ct Conn e ct SprintDirec t C onne ctof fers i nsta nt, two-w ay w alk ie-ta lki e-sty le co mm unic ati on be tw een you and y our fami ly, fr ie nds , an d co - w orke r s, all at the cli ck of a butto n.
Sprint Direc t C onnec t 24 N ote: D is abl ing D irect C on nec t from your phon e‘s sett ings men u doe s no t aff ect you r su bsc ripti on s tatu s to S prin t D irec t C onn ect s erv ice s.
Sprint Direc t C onnec t 25 n Sele ct Menu (lef t sel ect io n ke y) > H istor y > A lert H istor y > hig hli ght the des ired D C num ber > O p tions (lef t sel ect ion key ) > B lock D C C all .
Sprint Direc t C onnec t 26 l A llow t he ca ll to continue – If the Direc t C onnec t grou p ca ll ini tiat or ends the cal l, th e othe r me mbers can con tinue the cal l.
Sprint Direc t C onnec t 27 n A si ngle numb er ( Mobile + D C ) – yo ur D irect C on nec t nu mber i s the sam e as you r w irel ess num ber (for ex amp le, 555-55 5-12 34).
Sprint Direc t C onnec t 28 You c an al so sav e Direct C on nec t nu mb ers from the Call his tory. n Sele ct Menu (lef t sel ect io n ke y) .
Sprint Direc t C onnec t 29 N ote: A ll D irect C on nec t c all s end autom atic al ly if th ere is no ac tiv ity on the c all for sev eral sec ond s .
Sprint Direc t C onnec t 30 I c on D escri p ti o n R ec eiv ed DC c all D ia le d D C cal l Mi ss ed Tea mDC cal l R ec eiv ed Tea mD C cal l D ia le d Team D C .
Sprint Direc t C onnec t 31 To rej ect a D irec t C onne ct cal l, pres s the R ed button ( End c all button ) . En d a Dire ct Conn ect C a ll You c an en d a D irec t C onn ect cal l us ing one of the metho ds belo w .
Sprint Direc t C onnec t 32 2. Conti nue w ith the D irec t C onn ect cal l as des cri bed in Ma ke a D irec t C onne ct C al l by E nteri ng a N umb er . To di sm iss a c all alert: l Pr es s th e R ed butt on (E nd cal l but ton).
Sprint Direc t C onnec t 33 Ma k e a G roup C onn ec t Call from His to ry Fol low the in struc tio ns bel ow to ma ke a group con nect cal l from the c all his tory. 1. Pres s Me n u (left sel ecti on key ) > H istory .
Sprint Direc t C onnec t 34 N ote: If the Grou p C onne ct cal l ha s al r ead y en ded, press in g the D C butt on in itia tes a new G roup C onn ect cal l.
Sprint Direc t C onnec t 35 n In stan dby mode , press C ontacts (righ t sel ec tio n ke y) > D C Groups > Options ( le ft s ele c tio n k ey ) > G et Team DC gr ou p .
C onta cts 36 Cont act s You c an us e the con tact lis t to mai ntai n phon e num bers of y our co ntac ts. Y ou can als o ad d, del ete, an.
C onta cts 37 Sendi ng Te x t M es s a ge s Fol low the in struc tio ns bel ow to s end text mes sag es to y our co ntac ts. 1. Sel ect Menu (le ft sel ec tion key ) > C o ntacts > All Co ntacts .
C onta cts 38 2. High lig ht a c ontac t. 3. Pres s the Green button ( C all butto n) to c all the de faul t nu mber as si gned for that co nta ct. – or – Pr es s Details ( men u ke y) to vie w the c ontac t det ail s.
C onta cts 39 Sendi ng Contac t Detai l s by Tex t M es s ag e Fol low the in struc tio ns bel ow to s end the de tail s of any con tact as a tex t mes sa ge to anot her con tact in you r C onta cts lis t.
C onta cts 40 Sendi ng Contac t Detai l s by Blue to oth Fol low the in struc tio ns bel ow to s end the de tail s of any con tact v ia B lue tooth to anoth er con tact in y our C on tac ts lis t.
C onta cts 41 n Sele ct Menu (lef t sel ect io n ke y) > C on tacts > Settings . l Me mor y status : V iew the perce ntage of free spa ce vs . use d mem ory spa c e for you r C onta cts li s t.
Me ss agin g 42 M essa gin g Tex t mes sag es and mul time dia mes sa ges (MMS) are con ve nie nt and inex pen siv e me ans of c om muni cati on. Y ou can sen d a tex t mes sag e to other pe ople usi ng text mes sag e se r vi ce .
Me ss agin g 43 S ett ings F un c t i o n A llow multimedia mes sage r eceptn. Enabl e or di sab le rec epti on of mul time dia me ss ages in roam ing/ hom e ne tw ork .
Me ss agin g 44 Mu lt im e di a Me s s age s Fol low the in struc tio ns bel ow to s end mult imed ia ( MM S ) mes sag es w ith mul time dia attac hme nts to des ired r ec ipi ents .
Me ss agin g 45 1. To ac ces s the text mes sa ge inb ox, sel ec t Me nu (lef t sel ect ion key ) > Mess aging > Text mes sage > Inbox . The inb ox dis pla ys a li st of tex t mes sa ges .
Me ss agin g 46 l Me ssage s tatu s : V iew the sen ding stat us of the mes sa ge. l R ese n d : R es end the hi ghl ight ed me ss age.
Me ss agin g 47 – or – To ac ce ss uns ent MMS mes sa ges , sel ect Menu (lef t sel ect io n ke y) > Mes saging > Multime dia mes sage > D r afts .
Me ss agin g 48 Emergen c y Al erts I nbo x Fol low the in struc tio ns bel ow to v iew and dele te rece iv ed em ergenc y alerts . n Sele ct Menu (lef t sel ect io n ke y) > Mes saging > E mergency Alerts > Inbox .
Tool s 49 T o ols The foll ow ing topi cs provi de detai ls about the too ls s upp orted by the Soni m XP ST R IKE IS . Dev i ce Se lf Se rvic e Fol low the in struc tio ns bel ow to up dat e yo ur ph one firmware.
Tool s 50 1. To ac ces s the cal enda r and its ass oci ated func tion s, s elec t Me nu (left sel ecti on key ) > Tools > C alenda r . The c alen dar for the curren t mo nth/d ate is dis pla yed .
Tool s 51 l G o to date : Go to a partic ula r date and vi ew the even ts for that date. l G o to today : Acc es s the current date.
Tool s 52 O p ti on D esc ri pti o n D elete notes D el ete all notes or del ete all notes up to the curren t date. G o to C alendar Acc ess the cal enda r to vi ew sa ved sc hed ule s . Save to Calendar M ark the s elec ted tas k in the c alen dar.
Tool s 53 World Clock Fol low the in struc tio ns bel ow to v iew the ti me of maj or ci ties in diff eren t ti me z ones us ing this fun cti on. 1. Sel ect Menu (le ft se lec tion key ) > Tools > World C lock.
Tool s 54 Torch You c an turn on your phon e’ s torc h li ght through the Too ls men u. n Sele ct Menu (lef t sel ect io n ke y) > Tools > Tor ch > O n . Sele ct O ff to tu r n it bac k off.
Tool s 55 My File s U si ng th e My file s men u, y ou can sto r e an d man age audi o fil es, and ima ge fi les . Y ou can previ ew the file s, v iew thei r det ail s and del ete fi les .
Tool s 56 O p ti on s F u nc ti o n U se i mage U se the ima ge as a w al lpap er, sc reen sav er, or co ntac t pic ture. D elete Dele te the i mage . Send S end the i mage to ano ther pho ne as a mu lti me dia mes sag e or vi a Blue tooth.
Tool s 57 O p ti on s F u nc ti o n Ma r k S ele ct th e imag es one by one and sel ect Options (le ft sel ec tio n ke y) to dele te, s end, mo ve or cop y the mark ed ima ges .
My Stuff 58 M y S tu ff U se My S tuff to do w nl oad new r in gto nes, r in gbac k to nes , ga me s an d other ap pli cati ons .
My Stuff 59 n Sele ct Menu (le ft s ele ctio n ke y) > My St uff > Scr een Sav er s . Ap pli cat io ns Fol low the in struc tio ns bel ow to do w nl oad appl ic atio ns fr om the Int erne t an d sto r e th em on you r pho ne or SD ca rd.
Br owser 6 0 Browse r The S oni m XP S TR IKE IS mobi le phone has an i nternal brow se r tha t all ow s you to browse c ont ents of vari ous w ebs ites on the Int ernet.
Br owser 6 1 O p ti on s D escri p ti o n View br ow sing history View the brow si ng hi story . Selec t Sor t (right sel ecti on key ) to so r t the his tory by nam e or la st use d.
Br owser 6 2 S ett ings D e scri p ti o n Popups Y ou can enab le or dis abl e pop - ups . Selec t one of the foll ow ing opti ons: n B lock a ll popups – al w ays blo ck s the popu ps.
C onn ecti vi ty 63 Conn e ctivity You c an c onnec t y our pho ne to other devi ce s us ing B lue tooth and U S B . Se tt ing Up B lu etooth Conn ect ivity Blue too th is a w irel ess co nnec tion that enab les dev ice s to ex cha nge info r mat ion.
C onn ecti vi ty 64 Pairi ng Blue too th Devi c es You c an pa ir you r phone to oth er B lue tooth dev ic es . Phone s pa ired w ith your S oni m XP S TR IK E IS w il l be di spl aye d und er P aired devic es in the B lue tooth menu .
C onn ecti vi ty 65 R e na me a Pai red D e v ic e Fol low the in struc tio ns bel ow to rena me a paire d dev ic e to an y de sired nam e. 1. Sel ect Menu (le ft sel ec tion key ) > S ettings > Bluetoo th > Pair ed dev ices .
C onn ecti vi ty 66 3. High lig ht the fil e. 4. Sel ect Options ( lef t sel ect ion key ) > S end > V ia blue t ooth . 5. Sel ect the paired dev ice to w hi ch you w ant to s end the fi le.
C onn ecti vi ty 67 Ins e rt a mi c roSD Card i nt o t he Phon e Fol low the in struc tio ns bel ow to in sert a mi croSD card into you r pho ne. 1. Ens ure the phone is sw itc hed off.
C onn ecti vi ty 68 Fol low the in struc tio ns bel ow to in stal l th e P C -Tools app lic ati on. 1. Conne ct to http ://ww w .
Ma ps 69 M ap s Your pho ne ha s a nav igati ona l appl ic atio n that us es inte r nal GPS and provi des turn by turn nav ig ation . Fol low the in struc tio ns bel ow to ac ces s this app lic ati on.
Entertai nme nt 70 Enter t ain m en t The S oni m XP S TR IKE IS phone provi des a lo t of en tertai nme nt fea tures .
Entertai nme nt 71 Play l i s ts Fol low the in struc tio ns bel ow to v iew and mana ge the play li sts . n Sele ct Menu (lef t sel ect io n ke y).
My Acc oun t 72 M y A ccou n t You c an ma nage you r S prin t acc oun t and track yo ur cal l ti me an d ca ll bala nce . Fol low the in struc tio ns bel ow to ma nage y our S print acc ount .
Shopp ing 73 S hopping You c an s hop onli ne us in g the S print shop pin g appl ic atio n. Fol low the in struc tio ns bel ow to ac ces s the sho ppin g app li cat ion. n Sele ct Menu (lef t sel ect io n ke y) > S hopping .
Settin gs 74 Setting s The sec tio n prov ides in forma tion on pe r so nali zi ng y our pho ne throu gh i ts vari ous set tings .
Settin gs 75 l Scr een s aver : Acti vate the sc reen sav er to ap pear on the i dle sc r een . The us er ca n se lec t the sc r een sav er im age .
Settin gs 76 Fol low the in struc tio ns bel ow to s et the date and tim e format. n Sele ct Menu (le ft s ele ctio n ke y) > Sett ings > Date and time > Date and time format .
Settin gs 77 Me mo ry Status Fol low the in struc tio ns bel ow to v iew the me mory used for sto ring you r fil es, mes sag es, appl ic ation s and tool s.
Settin gs 78 1. Sel ect Menu (le ft sel ec tion key ) > S ettings > P hone settings > Switch off tone . 2. High lig ht On or Off and press Select ( men u ke y).
Settin gs 79 Thes e rati ngs ass is t heari ng de vic e us ers to fi nd phon es that are co mpat ib le with thei r hea r ing dev ic es . Rating s are sho w n on the ph one’ s bo x or l abel .
Settin gs 80 Blu etooth S ett in gs You c an us e Blue tooth to trans fer da ta to any othe r B lue tooth enab led dev ic e. For more in formati on abo ut ac tiv atin g and us ing B lue tooth, r efer to Settin g U p Bluet ooth C on nect ivi ty .
Settin gs 81 Voic e Priv ac y Fol low the in struc tio ns bel ow to en c ryp t the v oic e c han nel . N ote: The de faul t l oc k c ode is the la st four di gits of y our pho ne nu mb er.
Settin gs 82 1. Sel ect Menu (le ft sel ec tion key ) > S ettings > N etwork se r v. > C all forwarding > A ll voice cal ls > A ctivate . 2. Ente r the num ber and sel ect OK (menu key ).
Settin gs 83 4. To ma ke a ca ll, press and hold the shortc ut desi gna ted numb er key for s pee d di al from the s tan dby sc reen.
Settin gs 84 N ote: W hen voi ce ca ll s are restri cted throug h li mit use , you can not ac ce ss voi cem ail w ith the s hortc ut k ey 1, nor can you add , edi t, or del ete con tacts .
G eneral In formati on 85 Ge ne r al Inf or m a tion C ong r atul ati ons on the purch ase of a Soni m XP S TR IK E IS mo bi le phone .
G eneral In formati on 86 Sw itc h off yo ur cel lul ar pho ne w hen in an ai r craf t. Wirele ss phone s c an c aus e in terferenc e or da nger to an aircra ft. In an airc r aft, the phone can be us ed in flig ht mo de.
G eneral In formati on 87 2. Do not modi fy or r em anu fac ture, atte mpt to in s ert fo reig n obj ect s in to the battery , im me r se or ex pos e to water or oth er liq uid s , ex pos e to fire, exp lo sio n or oth er haz ard.
G eneral In formati on 88 B att e ry D i spo sal D o no t dis pos e the bat teries in a fire as they may ex plod e.
G eneral In formati on 89 Dis p osal a nd E ar pi ece G ui de lin es The foll ow ing topi cs provi de inform atio n on the dis pos al of your dev ice and its battery as w el l as the prop er us e of the earphon e and head phone .
G eneral In formati on 90 S A R Data Inf orm a t i onf or resid ents i nt heUn i ted S tat esandCan ada In the Unite d S tates and C ana da, the SA R li mit for mob ile phon es use d by the pu bli c i s 1.
End U se r Lic ens e A greem ent 91 End User Licen se Agre em e n t Thi s w irel ess dev ic e, (the “D ev ic e”) cont ains so ftw are owned by S oni m Tec hnol ogie s, Inc.
End U se r Lic ens e A greem ent 92 What We Will D o If du r in g the guaran tee pe r io d, thi s prod uct fail s to ope r ate unde r norm al use and ser.
End U se r Lic ens e A greem ent 93 Soni m r ec omm end s th at yo u us e onl y ba tteries and cha r gers approv ed by S oni m. Mi nor v aria tion s in dis pla y bri ghtne s s and col or may oc cur be tw een phon es.
FC C S tate ment 94 F CC State m en t Warn ing: C hang es or modi fic atio ns made to thi s equi pmen t not expre ss ly app r ov ed by S oni m Tec hnol ogi es , Inc . for co mpl ianc e c ould voi d the user’ s au thority to operate the equi pmen t.
C opy right I nformat ion 95 Copyr ig ht In fo r m a tion ©2013 S print . S print and the l ogo are trade marks of S print. Oth er ma r ks are tr ade marks of thei r res pect ive ow ners . C opy right © 201 3 S oni m Tech nol ogi es, Inc .
Ind ex 96 3 3 Y ear Warranty 91 A Acti vati ng your phon e 2 Alerts 21 Mi ss ed c all s 21 Mi ss ed Direct C onn ect al erts 22 Mi ss ed.
Ind ex 97 End us er li cen se agreem ent 91 Entertai nme nt 70 Mu sic pl ay er 70 Mu sic pl ay lis ts 71 Voic e rec order 70 F FC C S tate m.
Ind ex 98 Phone setti ngs Auto k eyg uard 77 D TMF 77 G P S se r vi ce 79 H AC 79 Me mory sta tus 77 N et guard alert 79 Startup ton.
Ind ex 99 Sw itc hi ng O n yo ur phon e 7 T Team D C 34 - 35 Tex t inp ut mod e 48 Tool s 49 Alarm 49 C al c ul ator 52 C al end ar .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sprint Nextel IS c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sprint Nextel IS - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sprint Nextel IS, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sprint Nextel IS va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sprint Nextel IS, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sprint Nextel IS.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sprint Nextel IS. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sprint Nextel IS ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
