Manuel d'utilisation / d'entretien du produit Xperia C2005 du fabricant Sony
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User guide Xperia ™ M 1904/C1905.
Contents Getting started ...............................................................................6 Android™ – what and why? ...............................................................6 Overview ..........................................
Contacts ....................................................................................... 39 Transferring contacts ....................................................................... 39 Searching and viewing contacts .......................
Photos and videos in Album ........................................................ 68 Viewing photos and videos .............................................................. 68 Sharing and managing photos and videos .................................
Reference ................................................................................... 105 Status and notification icons overview .......................................... 105 Application overview ..............................................
Getting started Android™ – what and why? Your Xperia™ from Sony runs on the Android™ platform. Android™ devices can perform many of the same functions as a computer and you can customise them to your own needs. For example, you can add and delete applications, or enhance existing applications to improve functionality.
9 Main camera lens 10 Microphone 2 11 Headset jack 12 Camera light 13 Port for charger/USB cable 14 NFC™ detection area 15 Speaker 16 Strap hole Assembly A protective plastic sheet is attached to the screen. You should peel off this sheet before using the touchscreen.
1 Insert a thumbnail into the opening, as shown in the illustration, then lift up the side of the cover. 2 Remove the whole cover. To insert the memory card 1 Remove the back cover. 2 Insert the memory card into the memory card slot, with the gold-coloured contacts facing down.
To attach the back cover 1 Place the back cover over the back of the device. 2 Press down the sides of the cover until you hear clicking noises. Turning the device on and off To turn on the device 1 Press and hold down the power key until the device vibrates.
To activate the screen • Briefly press the power key . To lock the screen • When the screen is active, briefly press the power key . Setup guide The first time you start your device, a setup guide opens to help you configure basic settings, sign in to some accounts, and personalise your device.
Facebook™ account Facebook™ is a social networking service that connects you with friends, family and colleagues around the world. Set up Facebook to work on your device so that you can stay in touch from anywhere. 11 This is an Internet version of this publication.
Getting to know your device Using the keys Back • Go back to the previous screen • Close the on-screen keypad, a dialog box, an options menu, the Notification panel, or an application Home • Go .
To scroll • Drag or flick your finger in the direction you want to scroll on the screen. To scroll more quickly, flick your finger in the direction you want to go on the screen. To flick • To scroll more quickly, flick your finger in the direction you want to go on the screen.
To charge your device 1 Plug the charger into a power outlet. 2 Plug one end of the USB cable into the charger (or into the USB port of a computer). 3 Plug the other end of the cable into the micro USB port on your device, with the USB symbol facing up.
• Turn off your device or activate the Airplane mode setting if you are in an area with no network coverage. Otherwise, your device repeatedly scans for available networks, and this consumes power. • Use a Sony™ original handsfree device to listen to music.
To activate Low battery mode 1 From your Home screen, tap . 2 Find and tap Settings > Power management . 3 Tap next to Low battery mode , then tap Activate . To deactivate Low battery mode 1 From your Home screen, tap . 2 Find and tap Settings > Power management .
The items in the bar at the bottom of the screen are always available for quick access. To go to the Home screen • Press . To browse the Home screen • Flick right or left. To set a pane as the main Home screen pane 1 Touch and hold an empty area on your Home screen until the device vibrates.
Some widgets are resizable, so you can expand them to view more content or shrink them to save space on your Home screen. To add a widget to the Home screen 1 Touch and hold an empty area on your Home screen until the device vibrates, then tap Widgets .
To add items to a folder on the Home screen • Touch and hold an item until it magnifies and the device vibrates, then drag the item to the folder. To rename a folder on the Home screen 1 Tap the folder to open it. 2 Tap the folder's title bar to show the Folder name field.
To open the Application screen menu • When the Application screen is open, drag the left edge of the screen to the right. To add an application shortcut to the Home screen 1 From the Application screen, touch and hold an application icon until the screen vibrates, then drag the icon to the top of the screen.
To rearrange the small apps in the small apps bar • Touch and hold a small app and drag it to the desired position. To remove a small app from the small apps bar • Touch and hold a small app, then drag it to . To restore a previously removed small app 1 Open the small apps bar, then tap .
The Notification panel allows you to adjust basic settings on your device, for example, Wi-Fi ® , Bluetooth ® , data traffic, and sound. You can also open the settings menu from the Notification panel to change other settings.
To clear all notifications from the Notification panel • Tap Clear . Setting your device from the Notification panel You can open the settings menu from the Notification panel to adjust device quick settings. For example, you can turn on Wi-Fi ® . To open the device settings menu from the Notification panel 1 Drag the status bar downwards.
1 Delete a character before the cursor. 2 Enter a carriage return or confirm text input. 3 Enter a space. 4 Personalise your keyboard. This key disappears after the keyboard is personalised. 5 Display numbers and symbols. For even more symbols, tap . 6 Switch between lower-case , upper-case and caps .
Entering text using voice input When you enter text, you can use the voice input function instead of typing the words. Just speak the words that you want to enter. Voice input is an experimental technology from Google™, and is available for a number of languages and regions.
Keyboard settings You can select settings for the on-screen keyboard, such as writing language and automatic correction. To access the on-screen keyboard settings 1 When you enter text using the on-screen keyboard, tap . 2 Tap , then tap Keyboard settings and change the settings as desired.
To set the date manually 1 From the Home screen, tap . 2 Find and tap Settings > Date & time . 3 Unmark the Automatic date & time checkbox, if it is marked. 4 Tap Set date . 5 Adjust the date by scrolling up and down. 6 Tap Set . To set the time manually 1 From your Home screen, tap .
To adjust the idle time before the screen turns off 1 From your Home screen, tap . 2 Find and tap Settings > Display > Sleep . 3 Select an option. To turn off the screen quickly, briefly press the power key . Language settings You can select a default language for your device and change it again at a later time.
To unmount the memory card 1 Drag the status bar downwards, then tap . 2 Find and tap Storage > Unmount SD card . Formatting the memory card You can format the memory card in your device, for example, to free up memory. This means that you erase all data on the card.
Internet and messaging settings To send multimedia messages, or to access the Internet when there is no available Wi-Fi® network, you must have a working mobile data connection with the correct Internet and messaging settings.
Mobile network settings Your device automatically switches between mobile networks depending on what mobile networks are available in different areas. You can also manually set your device to use a particular mobile network mode, for example, WCDMA or GSM.
Downloading applications Downloading applications from Google Play™ Google Play™ is the official online Google store for downloading applications, games, music, movies and books.
Calling Making calls Making calls overview You can make a call by manually dialling a phone number, by tapping a number saved in your contact list, or by tapping the phone number in your call log view. You can also use the smart dial feature to quickly find numbers from your contact list and call logs.
To make an international call 1 From your Home screen, tap . 2 Find and tap Phone . 3 Touch and hold 0 until a “+” sign appears. 4 Enter the country code, area code (without the first 0) and phone number, then tap .
Ongoing calls Ongoing calls overview 1 Open your contacts list 2 Turn on the loudspeaker during a call 3 Mute the microphone during a call 4 Enter numbers during a call 5 End a call To change the ear speaker volume during a call • Press the volume key up or down.
To hide the call log 1 From your Home screen, tap . 2 Find and tap Phone . 3 Tap > Hide call log . Forwarding calls You can forward calls, for example, to another phone number, or to an answering service. To forward calls 1 From your Home screen, tap .
To answer a second call and put the ongoing call on hold • When you hear repeated beeps during a call, drag to the right. To reject a second call • When you hear repeated beeps during a call, drag to the left. To make a second call 1 During an ongoing call, tap .
To call your voicemail service 1 From your Home screen, tap . 2 Find and tap Phone . 3 Touch and hold 1 . Emergency calls Your device supports international emergency numbers, for example, 112 or 911. You can normally use these numbers to make emergency calls in any country, with or without a SIM card inserted if you are within range of a network.
Contacts Transferring contacts There are several ways to transfer contacts to your new device. Find out more about choosing a transfer method at www.sonymobile.
To import contacts using Bluetooth ® technology 1 Make sure you have the Bluetooth ® function turned on and that your device is set to visible. 2 When you are notified of an incoming file to your device, drag the status bar downwards and tap the notification to accept the file transfer.
To select which contacts to display in the Contacts application 1 From your Home screen, tap , then tap . 2 Press , then tap Filter . 3 In the list that appears, mark and unmark the desired options. If you have synchronised your contacts with a synchronisation account, that account appears in the list.
To edit contact information about yourself 1 From your Home screen, tap , then tap . 2 Tap Myself , then tap . 3 Enter the new information or make the changes you want. 4 When you are done, tap Done . To create a new contact from a text message 1 From your Home screen, tap , then find and tap .
happens, you can join such duplicates to create a single entry. And if you join entries by mistake, you can separate them again later. To link contacts 1 From your Home screen, tap , then tap . 2 Tap the contact that you want to link with another contact.
Messaging and chat Using text and multimedia messaging You can send and receive text messages from your device using SMS (Short Message Service). If your subscription includes MMS (Multimedia Messaging Service), you can also send and receive messages that contain media files, for example, pictures and videos.
To delete a message 1 From your Home screen, tap , then find and tap . 2 Tap the conversation containing the message you want to delete. 3 Touch and hold the message you want to delete, then tap Delete message > Delete . To delete conversations 1 From your Home screen, tap , then find and tap .
Instant messaging and video chat You can use the Google Hangouts™ instant messaging and video chat application on your device to chat with friends who also use the application on computers, Android™ devices and other devices.
Email Setting up email Use the email application in your device to send and receive email messages through your email accounts. You can have one or several email accounts at the same time, including corporate Microsoft Exchange ActiveSync accounts. To set up an email account 1 From your Home screen, tap .
4 List of email messages To download new email messages 1 From your Home screen, tap . 2 Find and tap Email . 3 If you are using several email accounts, tap and select the account that you want to check, then tap Inbox in the drop down menu. 4 To download new messages, tap , then tap Refresh .
To activate the preview pane 1 From your Home screen, tap , then find and tap Email . 2 Tap , then tap Settings . 3 Tap General > Preview pane . 4 Select an option, or a combination of options, then tap OK . To read email messages using the preview pane 1 Make sure the preview pane is activated.
Email account settings To remove an email account from your device 1 From your Home screen, tap . 2 Find and tap Email . 3 Press , then tap Settings . 4 Select the account you want to remove. 5 Tap Delete account > OK . To change the inbox check frequency 1 From your Home screen, tap .
Music Transferring music to your device There are different ways to get music from a computer to your device: • Connect the device and computer using a USB cable and drag and drop music files directly into the file manager application on the computer.
To play a song 1 From your Home screen, tap , then find and tap . 2 If the WALKMAN home screen is not displayed, tap . 3 Select a music category, for example, under Artists , Albums or Songs , then browse to the song that you want to open. 4 Tap a song to play it.
8 Collect links to music and related content that you and friends have shared using online services 9 Manage and edit your music using Music Unlimited channels 10 Open the "WALKMAN" music player application Sony Entertainment Network with Video Unlimited and Music Unlimited is not available in every market.
To create your own playlists 1 Open the WALKMAN home screen. 2 To add an album or a song to a playlist, touch and hold the name of the album or song. 3 In the menu that opens, tap Add to > Create new playlist . 4 Enter a name for the playlist and tap OK .
To manage music from your friends 1 Open the WALKMAN home screen, then tap Friends' music > Recent . 2 Tap an item to open it, then work on it as desired. 3 Tap to show that you "Like" the song on Facebook™ . If desired, add a comment in the comments field.
1 Search for music online 2 View options 3 View current music charts 4 View the search result history 5 Main screen for recording music 6 Find out what music you are listening to The TrackID™ application and the TrackID™ service are not supported in all countries/regions, or by all networks and/or service providers in all areas.
To delete a track from the track history 1 Open the TrackID™ application, then tap History . 2 Tap a track title, then tap Delete . 3 Tap Yes to confirm. Music Unlimited online service Music Unlimited is a subscription-based service that offers access to millions of songs over a mobile network or Wi-Fi ® connection.
FM radio FM radio overview 1 Radio on/off button 2 View menu options 3 Move up the frequency band to search for a channel 4 A saved favourite channel 5 Move down the frequency band to search for a cha.
To identify a song on the FM radio using TrackID™ 1 While the song is playing on your device's FM radio, press , then select TrackID™ . 2 A progress indicator appears while the TrackID™ application samples the song. If successful, you are presented with a track result, or a list of possible tracks.
Camera Taking photos and recording videos 1 Zoom in or out 2 Main camera screen 3 Camera key – Activate the camera/Take photos/Record videos 4 View photos and videos 5 Take photos or record video cl.
To record a video using the camera key 1 Activate the camera. 2 Tap , and select . 3 If the video camera is not selected, tap . 4 To start recording a video, press the camera key. 5 To stop recording, press the camera key again. To record a video by tapping the screen 1 Activate the camera.
To take a photo using Smile Shutter™ 1 When the camera is open and Smile Shutter™ is turned on, point the camera at your subject. The camera selects which face to focus on. 2 The face selected appears inside a coloured frame and the photo is taken automatically.
Touch capture Identify a focus area, and then touch the camera screen with your finger. The photo is taken as soon as you release your finger. Shutter sound Choose to turn on or turn off the shutter sound. Data storage You can choose to save your data either to a removable SD card or to your device's internal storage.
2 megapixel resolution with 4:3 aspect ratio. Suitable for photos you want to view on non-widescreen displays or print in high resolution. 2MP 1920×1080(16:9) 2 megapixel resolution with 16:9 aspect ratio. Suitable for photos you want to view on widescreen displays.
Auto Sets the ISO sensitivity automatically. 100 Sets the ISO sensitivity to 100. 200 Sets the ISO sensitivity to 200. 400 Sets the ISO sensitivity to 400. 800 Sets the ISO sensitivity to 800. 1600 Sets the ISO sensitivity to 1600. This setting is only available in Manual capturing mode.
Flash Use the flash to take photos when lighting conditions are poor or when there is a backlight. The following options are available when you tap the flash icon in the camera screen: Auto The camera automatically determines if the lighting conditions require the use of a flash.
Smile Shutter™(video) Use the Smile Shutter™ function to determine what kind of smile the camera reacts to before recording a video. Focus mode The focus setting controls which part of a video should be sharp. When continuous autofocus is on, the camera keeps adjusting focus so that the area within the white focus frame stays sharp.
Photos and videos in Album Viewing photos and videos Use the Pictures tab in the Album application to view photos and play videos that you’ve taken with your camera, or to view similar content that you've saved to your device. All photos and videos are displayed in a chronologically ordered grid.
To watch a slideshow of your photos with music 1 When you are viewing a photo, tap the screen to display the toolbars, then tap > SensMe™ slideshow . 2 Select the music and theme that you want to use for the slideshow, then tap . The Album application analyses your photos and uses SensMe™ music data to play a slideshow.
To work with batches of photos or videos in Album 1 When viewing thumbnails of photos and videos in Album, tap , then tap Select items . 2 Tap the items that you want to work with. Selected items are indicated by a blue frame. 3 Use the tools in the toolbars to work with your selected items.
To apply special effects to a photo 1 When you are viewing a photo, tap the screen to display the toolbars, then tap . 2 If prompted, select Photo editor > Just once .
1 Search a location on the map. 2 View menu options. 3 A group of photos and/or videos geotagged with the same location. 4 Double tap to zoom in. Pinch to zoom out. Drag to view different parts of the map. 5 Thumbnails of the selected group of photos and/or videos.
Movies Watching videos in the Movies application Use the Movies application to play movies and other video content that you’ve saved or downloaded to your device. The Movies application also helps you get poster art, plot summaries, genre info and director details for each movie.
To change the sound settings while a video is playing 1 While a video is playing, tap the screen to display the controls. 2 Tap , then tap Sound settings . 3 Mark the checkboxes for the sound settings that you want to activate. 4 When you're finished, tap OK .
Video Unlimited Video Unlimited service Use the Video Unlimited service to rent and buy movies or TV shows that you can view not only on your Android™ device, but also on a PC, PlayStation ® Portable (PSP ® ), PlayStation ® 3 or PlayStation ® Vita.
Web browser Browsing the web The Google Chrome™ web browser for Android™ devices comes pre-installed in most markets. Go to http://support.google.com/chrome and click the "Chrome for Mobile" link to get more detailed information about how to use this web browser.
Connectivity Connecting to wireless networks You can access the Internet wirelessly from your device using Wi-Fi® technology. This way you can browse the web and share media files over the same Wi-Fi® network with other DLNA Certified™ devices, for example, TVs and computers.
Advanced Wi-Fi® settings Wi-Fi® network status When you are connected to a Wi-Fi® network or when there are Wi-Fi® networks available in your vicinity, it is possible to see the status of these Wi-Fi® networks. You can also enable your device to notify you whenever an open Wi-Fi® network is detected.
shared, the sharing devices can use your device's data connection, for example, to surf the Internet, download applications, or send and receive emails. You may need to prepare your computer to establish a network connection via USB cable. Go to www.
To connect to a virtual private network 1 From your Home screen, tap . 2 Find and tap Settings > More… > VPN . 3 In the list of available networks, tap the VPN that you want to connect to. 4 Enter the required information. 5 Tap Connect . To disconnect from a virtual private network 1 Drag the status bar downwards.
also give access permission to client devices. After you do so, such devices appear as registered devices. Devices that are waiting for access permission are listed as pending devices. To stop sharing files with other DLNA Certified™ devices 1 From your Home screen, tap , then find and tap .
To play a music track from your device on a DMR device 1 Make sure that you have correctly set up the DMR device and that it is connected to the same Wi-Fi® network as your device. 2 From your Home screen, tap , then find and tap WALKMAN . 3 Select a music category and browse to the track that you want to share, then tap the track.
To share a contact with another device using NFC 1 Make sure that both devices have the NFC function turned on, and that both screens are active. 2 To view contacts, go to your Home screen, tap , then tap .
To scan an NFC tag 1 Make sure that your device has the NFC function turned on and that the screen is active. 2 Place your device over the tag so that the NFC detection area touches it. Your device scans the tag and displays the content collected. Tap the content of the tag to open it.
Once you pair your device with another Bluetooth ® device, your device remembers this pairing. When pairing your device with a Bluetooth ® device, you may need to enter a passcode. Your device will automatically try the generic passcode 0000. If this does not work, refer to the user guide for your Bluetooth ® device to get the device passcode.
To send items using Bluetooth ® 1 Receiving device: Make sure the Bluetooth ® function is turned on and that the device is visible to other Bluetooth ® devices. 2 Sending device: Open the application which contains the item that you want to send, and scroll to the item.
To transfer content between your device and computer using a USB cable 1 Using a USB cable, connect your device to a computer. Internal storage & SD card connected appears in the status bar on the screen of your device.
• Microsoft® Windows® 7 • Microsoft® Windows® 8 • Microsoft® Windows Vista® • Microsoft® Windows® XP (Service Pack 3 or higher) To start PC Companion 1 Make sure that PC Companion is installed on your PC. 2 Open the PC Companion application on the PC, then click Start to open one of the features that you want to use.
Scanning barcodes with the NeoReader™ application About scanning with the NeoReader™ application Use your device as a barcode scanner to find out more about items you scan. For example, you see a coat in a magazine ad and want to find the nearest retail outlet to buy it.
To start the Smart Connect application 1 From your Home screen, tap . 2 Find and tap . To create a Smart Connect event 1 Start the Smart Connection application. If you are opening Smart Connect for the first time, tap OK to close the introduction screen.
Synchronising data on your device About synchronising data on your device You can sync contacts, email, calendar events, and other information with your device from multiple email accounts, synchronisation services and other kinds of accounts, depending on the applications installed on your device.
To set up corporate email, calendar and contacts for synchronisation 1 From your Home screen, tap . 2 Tap Settings > Add account > Exchange ActiveSync . 3 Enter your corporate email address and password. 4 Tap Next . Your device begins to retrieve your account information.
Maps and locations Location services and sources Use your device to find out where you are. There are two methods, or sources: GPS satellites and wireless networks. Enable the wireless networks option (Wi-Fi and mobile networks) if you only need your approximate location, and want it fast.
Google Maps™ Use Google Maps™ to track your current location, view real-time traffic situations and receive detailed directions to your destination. Before taking trips, you can download and save maps to your memory card to avoid high roaming costs.
Calendar and alarm clock Calendar About the calendar Your device has a calendar for managing your time schedule. If you have a Google™ account, you can also synchronise your device calendar with your web calendar. To set the calendar view 1 From your Home screen, tap , then find and tap Calendar .
To set a new alarm 1 From your Home screen, tap . 2 Find and tap Alarm & clock . 3 Tap . 4 Tap Time and adjust the time by scrolling up and down. 5 Tap Set . 6 If desired, edit other alarm settings. 7 Tap Done . To edit an existing alarm 1 From your Home screen, tap .
To activate the vibrate function for an alarm 1 From your Home screen, tap . 2 Find and tap Alarm & clock . 3 Tap the alarm you want to edit. 4 Mark the Vibrate checkbox. 5 Tap Done . The vibrate feature is enabled by default when you create a new alarm.
Support and maintenance Updating your device Update your device to the most recent software version to get optimal performance and the latest enhancements. You can use the Update center application on your device to run a wireless update or you can use the PC Companion application on a computer to run an update using a USB cable connection.
To launch the download of PC Companion using your device 1 Connect your device to a computer using a USB cable. 2 When prompted, follow the instructions in your device to launch the installation of PC Companion on the computer.
To select the data types to back up 1 From your Home screen, tap . 2 Find and tap Back up & restore . 3 Tap Back up . 4 Select the data types that you want to back up. To back up content 1 From your Home screen, tap . 2 Find and tap Back up & restore .
1 Before you start, make sure to back up any important data that is saved on the internal memory of your device to a memory card or other non-internal memory. 2 From your Home screen, tap . 3 Find and tap Settings > Backup & reset > Factory data reset .
To change the SIM card PIN2 1 From the Home screen, tap . 2 Find and tap Settings > Call settings . 3 Tap Fixed dialing numbers > Change PIN2 . 4 Enter the old SIM card PIN2 and tap OK . 5 Enter the new SIM card PIN2 and tap OK . 6 Confirm the new PIN2 and tap OK .
To unlock the screen using a screen unlock pattern 1 Activate the screen. 2 Draw your screen unlock pattern. If the unlock pattern you draw on the screen is rejected five times in a row, you must wait 30 seconds and then try again. To change the screen unlock pattern 1 From your Home screen, tap .
Find out more about the recycling options in your region at www.sonymobile.com/recycle . 104 This is an Internet version of this publication. © Print only for private use.
Reference Status and notification icons overview Status icons Signal strength No signal GPRS is available EDGE is available 3G is available Mobile data network is available Sending and downloading GPR.
A song is playing The device is connected to a computer via a USB cable Warning message Error message Missed call Call ongoing Call on hold Call forwarding is turned on Software updates are available .
Use the "WALKMAN" application to organise and play music, audio books and podcasts. View news stories and weather forecasts. Make phone calls by dialling the number manually or by using the smart dial function. Use the Video Unlimited application to rent and purchase videos.
Important information Important information leaflet Before you use your device, please read the Important information leaflet provided in the Setup guide in your device or in the box. To access the setup guide manually 1 From the Home screen, tap . 2 Tap Settings > Setup guide .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sony Xperia C2005 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sony Xperia C2005 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sony Xperia C2005, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sony Xperia C2005 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sony Xperia C2005, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sony Xperia C2005.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sony Xperia C2005. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sony Xperia C2005 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
