Manuel d'utilisation / d'entretien du produit PCG-R505JE Primary du fabricant Sony
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VA I O ® R 5 0 5 SuperSlim Pr o™ Notebook Quic k Star t PCG-R505JS/ PCG-R505JSK/PCG-R505JS P PCG-R505JE/ PCG-R505JEK/PCG-R505JE P PCG-R505JL/P CG-R505JLK/PCG-R505J LP PCG-R505JL/C.
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3 Contents Welcome .............................. .........................5 Features ... .................... .................... .................... ........ 5 Unpacking Your Notebo ok ............. .................... ........ 6 Registeri ng Your Notebo ok .
V AIO® R50 5 SuperSl im Pro™ Notebook Qui c k Star t 4 About the Software on Your Noteb ook ... 45 Overview of the Software on Your Notebook . ......... 4 5 Applicat ion, Driver, and System Recovery CD s .... .. 53 Using Your Recovery CDs .........
5 We l c o m e Congrat ulat ions on you r pur chase of the Sony V AIO® not ebook. Son y has combin ed lead ing-e dge technol ogy in audi o, video, c omputin g, and communi cation s to pr ovide you with s tate- of-t he-art person al comput ing.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 6 Unpack i ng Y our Notebook Remove t h e follow ing hardw are, docu ments, and CDs fr om the box: Har dware Documents ❑ V AIO® R505 SuperSlim Pro™ Notebook Quick Start — Contains deta ils on un packing and setting up your notebo ok, supplem entary updates, an d software in formation.
Unpac king Y our Note book 7 Software CDs ❑ Micr osoft® W ord — Enables you to reinstall Microsoft W or d to the V AIO® computer you purchased, if t h e application beco mes corrupted or is erased. Reco ver y CDs ❑ Application Recov er y CD(s) — Enables you to reinstall in dividual applications if they become corrupted or are erased.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 8 Registering Y our Notebook T ak e advantage of Sony’ s commitment to quality customer support and receive these ben efits by re gister i n g.
Setting Up Y our Dial-Up Connectio n 9 Set ting Up Y o ur Dial -Up C onn ectio n This section descr ibes the basic steps for s etting up your dial-up connection . The Connection W izard guide s you through the process of co nnecting to the Inter net and then choosing an Internet Serv ice Provider (ISP) or setting up an existing account.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 10 Phone a nd Modem Opti ons scre en 3 Select the location fro m where you are diali n g and then click OK.
Setting Up Y our Dial-Up Connectio n 11 Ne w Connectio n Wizar d 4 Follow the onscr een instructio ns to finish setting up your I nternet connection..
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 12 Setting up y our dia l-up connection ( Windo ws 2000) 1 Click Start, point to Programs, Accessories, Commu nicati ons , and then click Internet C onnection W izard. The Intern et Connection W izard ap pears.
13 Setting Up Y our V AIO Notebook This section desc ribes the following: ❑ Locating C ontrols and C onnectors ❑ Connecting th e Docking Station ❑ Disconnecting th e Docking St a tion ❑ Conn e.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 14 Locating Contr o ls and Connector s On the Notebook Fr ont 1 Power indicat or 8 Scroll lock indi cato r 2 Battery indi cator 9 LCD screen 3 M.
Locati ng Controls and Connecto rs 15 Bac k 1 Batt ery port Left 1 DC In port 4 Monitor port 2 USB port 5 Memory Sti ck® s lot 3 Air vent.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 16 Right 1 USB port 5 PC Card s lot 2 Headphone jack 6 Ethe rne t port 3 Micropho ne jack 7 Phone line jack 4 i.LINK® (IEEE13 94) S400 por t Onl y connect 10Bas e-T and 100Bas e-TX c ables to th e Etherne t port .
Locati ng Controls and Connecto rs 17 Remo vi n g Rub be r T ab ✍ Gent ly pull t he rubb er tab aw ay from th e notebo ok to fin d the Ethe rnet po rt and pho ne line jac k.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 18 On the Doc king Station Y our n otebook may come with a PCGA-DSD5 or PCGA-DSM5 docking station, de pend ing on t he m odel you pu rcha sed. Both Sony d ocki ng sta tion s pro vide you with the followin g features: ❑ A flo ppy dis k drive.
Locati ng Controls and Connecto rs 19 Left 1 Left lever 3 Flo ppy dis k drive 2 Air vent Right 1 Optical drive 3 DC In indicator 2 UNDOCK switch 4 Right lever.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 20 Connecting the Doc king Stati on Y ou may connect your notebook to the docking s tation as lon g as it is not in power s aving mode, i.e., Standb y or Hibern ate. Connect ing t he noteboo k while it is in pow er saving mode may result i n data loss or a com puter ma lfunction .
Conne cting the Dock ing St ation 21 3 Firmly press d own the two rear corners of the noteb o ok until it clicks into place and i s s ecurely fastened to the docking station. Be careful no t to pres s the top of th e no tebo ok t o o strongly . The LCD displa y may b e dama ged.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 22 Disconnecting the Doc king Station Y ou may disconn ect the no tebook from th e docking stat ion when the noteboo k is off or on.
Disco nnecting the Doc king St ation 23 2 Remov e the notebook f rom the docki ng station , while mo ving the n otebook slightly back to disen gage it from the two front latches of t he docking station .
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 24 Fr om the Start menu 1 Click Start in the W indows ® taskbar . 2 Select Unlock Computer to access the Undock Complete dialog box. 3 Release an d remove yo ur notebo ok. See “Disconne cting the doc king station when the n otebook is of f” on page 2 2 for in structions .
Disco nnecting the Doc king St ation 25 Using the UNDOCK s witc h 1 Pull the UNDOCK switch on the right side of your notebook. The “Undock Complete” dialog b ox appears. 2 Release an d remove you r notebook as de scribed in “D is connecting the dockin g station when the notebook i s off” on page 22.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 26 Connecting a P o wer Sour ce Y ou can use either AC po w er or a rechargeable battery pack as a power s ource. Using the A C adapter 1 Plug the cable attached to th e AC adapter into the DC In port on the not ebook.
Connec ting a P ow er Source 27 ❑ The LED indicator on the AC adapter may be turned o n until the AC adapter is un plugged from your note book. ❑ When the AC adapter is not used, unpl u g it from the AC outlet. ❑ Use only the s upplied AC adapter .
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 28 3 Align the grooves and tabs on the battery with the tabs and notches on the back of the notebook, and then sli de the b attery toward the noteb o ok until it clicks into place. 4 Slide the lock lever into th e LOCK p osition to secure the battery on the not ebook.
Connec ting a P ow er Source 29 The bat tery i ndi cator on the front of the not ebook indi cate s the stat us of t h e batter y pack. T o re move the b atter y pack Y ou can remove t he batt ery pack w hile your no tebook i s on or of f.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 30 3 Slide the release lever to the UNLOCK position and slide the b at ter y away from the notebook. Notes on the bat tery ❑ T o determine the remaining battery ch arge, see “Displaying Battery Infor m at ion” in you r online user guide for mor e information.
Connec ting a P ow er Source 31 ❑ Never leave th e battery pack i n temper at ures above 140° F (6 0° C), such as under direct sun l ig ht or in a car park ed in the sun. ❑ Battery life is shorter in a cold environment. This is due to decreased battery ef ficiency at low temperatures .
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 32 Star ting Y our Noteboo k 1 Slide the LCD lock lever in the di r ecti on o f the ar row and lift the cover . 2 Press t he power button located on the ri ght si de of t h e noteboo k until the green p ower indicator tu rns on.
Shutti ng Dow n Y our Noteboo k 33 Shutting Down Y our Notebook 1 Click Start on the W indows® task bar . 2 (W indows XP ) Click T urn Off C omputer at the bottom of the Start menu to display the “T urn Off co mputer” dialog box, an d click T urn Off.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 34 Using P ower Sa ving Modes When y ou us e a battery as the source of power for you r notebook, y ou can take advantage of power managem ent settings to con serve battery l ife.
Using P owe r Sav ing Mode s 35 T o use Hib ernate m ode 1 Press the key combi nation Fn + F12. Fo r W indows® X P sys t em s, you may also press the power button and release it immediately . The “Save to Disk Manager” wi ndow ap pears and the notebo ok enters Hibe rnate mode.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 36.
37 Adding Memor y In t he fut ur e yo u may want to i nstal l memory modules to exp and the func tional ity o f your noteboo k. The amou nt of memory on yo ur notebook will vary d ependin g on the model yo u pur chased. Ex pansion memory module s ar e availabl e as option s.
V AIO® R50 5 SuperSlim™ Pro N oteb ook Quic k Star t 38 ❑ Electrostatic dischar ge (ESD) can damage disk drives and other compo n ents. Perform t h e proce dures described below only at an ESD workst ation.
Remo ving a Memor y Module 39 Remo ving a Memor y Module 1 T urn of f your n otebook and disconnect al l peripheral devices, such as your printer . 2 Unplug t h e notebook and remo ve the battery packs. 3 After the notebook h as cooled, loos ed and remove the two screws wi t h the mark locat ed on the bottom of your notebook.
V AIO® R50 5 SuperSlim™ Pro N oteb ook Quic k Star t 40 Installin g a Memor y Modul e 1 T urn of f your not ebook and di sconnect al l peri pheral devices, s u ch as your prin ter .
Ins talling a Memor y Module 41 5 Lift th e keyboard from t he LCD d isplay side, then gently turn i t over on the touchp ad space. Be careful not to detach the cable when lifting the keyboard. 6 Y ou must r emove t he existi ng memor y module before yo u can install a new module.
V AIO® R50 5 SuperSlim™ Pro N oteb ook Quic k Star t 42 10 Press the module into place unti l i t clicks. 11 Gently replace the k eyboard, then press it into your notebook.
Vie wing the Am ount o f Memory 43 12 Close the notebook cover , th en tighten the screws on the bottom of the computer . Vie wing the Amount of Memor y 1 Rest art th e notebook. 2 Click Start on the W indows® taskbar , poin t to V AIO opti on, an d click “S ony Noteb ook Se tup.
V AIO® R50 5 SuperSlim™ Pro N oteb ook Quic k Star t 44.
45 About the Softw are on Y our Notebook Y our V AIO® not ebook is r eady to help y ou work, play , learn, and communicat e as soon as you turn it on.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 46 Adobe Premier e ® L E (On selected models) Adobe Systems Inc. Adobe Premiere LE of fers interface an d editing tools for prod ucing movies for video, m ultimedia, or t he W eb. V iew source cl ips and ed ited footage simult aneously on-screen.
Ov er vie w of the Softw are on Y our Noteboo k 47 DVgate™ Sony E lectr onics Inc. Connect a dig i tal v ideo camera reco rder to the i .LINK® port and capture your own video clips and still im ages. Y ou can edit clip s from your video, add new clips, and co mbine clips into new movie segments.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 48 MovieShaker™ Sony Electr onics Inc. Sony’ s original MovieShaker software creates p ersonal movies that hav e transi tions , backgrou nd music, and t ext. Just import your v ideo clips and “shake” with a click of th e mouse.
Ov er vie w of the Softw are on Y our Noteboo k 49 Pictur eGear™ Sony E lectr onics Inc. This imag e management sof tware dis plays images f rom you r hard drive, a So ny digital still camera, or a Sony Mavica® camera. The images appear in a conveni ent light-table format, s o that y ou can easily view the contents of an entire fold er .
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 50 QuickTime® Apple Computer Inc. QuickT ime is versatile so ftware used to play hu ndreds of dif ferent kinds of fi les, includi ng video, audio, and vi rtual realit y (VR) mov ies.
Ov er vie w of the Softw are on Y our Noteboo k 51 Sm art C apt ur e Sony E lectr onics Inc. Smart Capture is a fun new way to sen d multimedia messages via e-mail . Sm art Captur e manages the i .LINK® * connection b etween yo ur note book and a Sony Digital Handycam® Camcor der that supports the i.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 52 SonySty le Connect SM (On selected models) Sony Electr onics Inc. SonyStyle Connect p rovides excellent dial-up, as well as DSL , Internet connection services. T o find out which p lan is best for you, visit http://www .
Appli c a tion, Driv er , and System Reco v er y CDs 53 Applicatio n, Driver , and Sy stem Reco ver y CDs Y our notebook comes with the following application, driv er , and system recovery CDs. See “U sing Y our Recovery CDs” on pag e 54 for i nformati on.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 54 Usin g Y ou r Recovery CDs The following sections descr ibe how to use the Application Recovery , Driver Recovery , and S ystem Recovery utilities.
Using Y our Re co v er y CDs 55 T o use the D r iver Reco ver y CD(s) The Driver Recove r y CD utility enables you to reinstall ind ividual drivers if they become corru pted or are erased. Y ou can reinstall an individual d r iver to correct a prob lem that yo u are experienci ng with your n otebook, hardware, or s oftware application.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 56 De vice Mana g er wind ow 7 From the Action menu , click Uninstall. This will remove th e device d river from y our system. C lick OK to confirm this action. Repeat as necessary . 8 Reboo t your com puter .
Using Y our Re co v er y CDs 57 4 Click Perfo rmance and Main tenance, then click S y stem. The Syst em Properties dialog box appears. 5 From the Hardware tab, cli ck Device Man ager . 6 Click to highlig ht the device for which you wish to rein stall the driver .
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 58 Using t he Driv er Recov er y CD(s ) (Windo ws 200 0) 1 T urn on yo ur notebook . If you r notebook is already on , close all applications. 2 When the W indows® desktop appears, insert the Driver R ecovery CD in the optical disc drive.
Using Y our Re co v er y CDs 59 1 Insert the Son y Syst em Recovery CD in the o p tical driv e. 2 Shut down your noteb o ok as descr ib ed in the “Shu tting Down Y our Noteb ook” s ection of your p rinted Quick S tart. 3 W ait 4 seconds an d turn on yo ur notebook.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 60 After r ecovering your s ystem using th e System Recovery CD (s), you may be prompted to insert your Applicatio n Recovery CD(s) after restarting W indows. Insert the Application Recovery CD to autom atically complete recovery of your syst em.
61 T roub leshooting This se ction describe s how to sol ve common pr oblems you may encounter when us ing your noteb ook. Many pr oblems hav e simple solu tions, so try thes e sugge stions befor e you c ontact Son y PC Support (ht tp://www . sony .com/pcsupport ).
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 62 ❑ If yo u plugged th e notebook int o a p ower st rip or UPS, make sure the power strip or UPS is turn ed on and w orking . ❑ If you are using an external display , check that it is plugg ed into a power source and turned on.
T rou b le shoot ing 63 My n otebo ok st arts, but the message “Oper ating sy stem not found” appears and W indow s does not start. ❑ If yo u have connected a docking stat ion w i th a floppy disk drive or an external floppy disk drive, m ake sure there is no floppy disk in the flopp y disk drive (no n-bootable).
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 64 My no t eb ook stops r espo nding or d oes not s hut down. It is best to s hut down you r notebook u s in g the T urn Of f Computer command (Microso ft® W indows X P ) or the S h u t Down command (W indows 2000 ) on the W indo ws Start men u.
T rou b le shoot ing 65 1 Close all open applications. 2 Restart the no t eb ook by press ing Ctrl+Alt+Delet e simultaneo usly and clicking Restart on the W in dows Security window . 3 If thi s procedur e does not wor k, press and h old the pow er bu t to n fo r 4 secon ds or lo nger t o shut down t he noteboo k.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 66 5 T urn on yo ur notebook . I cannot op er a te the optical dr ive in the dockin g station, when the d ocking stati on is con nected to t h e n o te book a nd the no t eb ook is co nnected to another computer via an i.
T rou b le shoot ing 67 ❑ The n otebo ok ma y be in LC D (V ideo ) Stan dby mode . Pres s any key to activate the screen. ❑ The dis p la y mode may be set to ex t er nal display mod e. Press and h o l d the Fn key while pressin g F7 several tim es.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 68 3 Press T ab to select Enable T ouchpad, and t h en press Enter . ❑ Restart the noteb ook to activate the touchpad again. ❑ If your touchpad is interp r eting a single t ap as a double-click, adjust the butt on assi gnm ents.
T rou b le shoot ing 69 ❑ Y ou may need to u se your s upplied Driver Recovery CD to reinstall the touchp ad or mou se driver s. See “T o use the D river R ecovery CD(s)” on page 5 5 for more informat ion. T r oubleshooti ng Drives, PC Car ds, and P eripheral De vices My flopp y disk drive can not write to a f loppy d isk.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 70 ❑ If a reg ion code warning ap pears when you try to u s e y o u r optical drive, it may be that the DVD you are trying to play is incompatible with the optical drive. V erify the region code listed on the DVD package.
T rou b le shoot ing 71 T r oubleshooti ng the Software My s oftwar e pr ogram stops r espondi ng or crash es. Contact the so ftware publish er or design ated provi der fo r technical sup p o rt. See “Softwar e Support In formati on” on p age 79 fo r contact informat ion.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 72 V erify that you r AOL connection still fu nctions satisfactorily wi th the W AN Network Driver disabled.
T rou b le shoot ing 73 ❑ Check that the p hone line is working b y plugging the l in e in an ord inary phone and li st ening for a d i al tone. ❑ V erify that the ph one number the program is dialin g is corr ect . ❑ V erify that the software you are using is comp atible with the notebook’ s modem.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 74 1 Click Start, point to Sett ings, point to Control panel, then double-click System. Th e System Proper t ies dialog box ap pears. 2 Cli ck the Devi ce Ma nager ta b. 3 Set the sound d evice to enable.
T rou b le shoot ing 75 Y our connect ed printer may no t function af t er the notebook r esumes fro m a power saving mode. If this o ccu rs, follo w th ese steps to r eset the printe r connection: 1 (W indows XP ) Click Start on th e W indows tas kbar , and select Control Panel.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 76.
77 Getting Help Sony pr ovides yo u with sever al support options to answer que stions about your V AIO notebook or the pr einstall ed softwar e. Refer to the se r esour ces in th e or de r li sted.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 78 4 Sony P C Suppo rt Provides ins tant access to info rmation on commonly en countered prob lems. Ent er a des cription of y our problem an d the Knowledg e Database searches for the correspond i ng s olutions online.
Softw are Suppor t Inf or mation 79 Software Suppor t Inf o rmation Adobe Acro bat® Reader™, Adobe Photoshop® Elements, Adobe® Premier e® LE ( Ad obe Systems Inc.) America Online® (America Online, Inc.) CompuServe® 2000 (Co m puServe Interactive Serv ices Inc.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 80 Norton AntiV irus™ (Symantec Corp.) PC-Cillin® 200 0 (T rend Micro, Inc.) PhotoPri nter™ 2000 Pr o (Ar cSoft Inc.) PowerPanel™ (Phoenix T echn ologies Ltd.) Pr odigy Intern et™ (Pr odigy Co mmunica tions Corp.
Softw are Suppor t Inf or mation 81 QuickTime® (Apple Computers Inc.) RealJukebox®, RealPlayer®, RealPro ducer® (RealNetwork s Inc.) Sony Appli cations (Sony Electronics Inc.) Sound F orge® XP (Sonic Foun dry Inc.) Windows® Operating Sys t em, W ord (Micr o soft C orp.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 82 Sony Se r vi ce Center For the Sony Service Center nearest you, call 1-888-4- SONY-PC (1-88 8-476- 6972) o r find Son y Customer Servi ce on the W eb at http://www .
83 Inde x A AC adapter 26 AC power 26 Applic ation Recover y CD 54 audio troubl eshooting 73 B batter y pack char ging 28 indicator light status 29 indicator lights 29 insertin g 27 loading 27 power s.
V AIO® R50 5 SuperSlim Pro™ N oteb ook Quic k Star t 84 E ethernet removing protective tab 17 Ethernet net work connecto r 16 ex pansio n mem ory conf igura tion 38 F features 5 floppy disk dri ve .
Inde x 85 pow er indicator light 14 switch 32 power s aving modes 34 System Hibernation 34 System Idle 34 System Su spend 34 powe r sour ces 26 connecting 26 printer troubl eshooting 74 R rechar geabl.
© 2001 Son y Electroni cs Inc. Reprod uction in w hole or in part wi thout written pe rmission is prohibit ed. All rights rese rved. Sony , V AIO , the V AIO logo , V AIO Smart, DVg ate, Hand ycam , Movi eShaker , Picture Gear , and i.LI NK ar e trademar ks of Sony .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sony PCG-R505JE Primary c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sony PCG-R505JE Primary - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sony PCG-R505JE Primary, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sony PCG-R505JE Primary va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sony PCG-R505JE Primary, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sony PCG-R505JE Primary.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sony PCG-R505JE Primary. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sony PCG-R505JE Primary ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
