Manuel d'utilisation / d'entretien du produit NSR Series du fabricant Sony
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3-869-888- 16 (1) Network Surveillance Recorder User’s Guide Before opera ting the u nit, pleas e read this manual thoroughl y and retai n it for fut ure referenc e.
2 Contents Introdu ction Overvie w .................. .............. .............. .............. ...........5 Features a nd Functions ........... .............. .............. ....... 8 Front .........................................................
3 Monitoring in Sequence Mode .......... .............. ......... 62 Displaying C amera Images in the Hot Spot Monitor Window ............. .............. ......... .............. .............. 63 Displaying Images in the Hot Spot Monitor Window When There is Sensor Input or an Alarm .
4 Controlling Alarm Output s Manually ......................... 131 Action ... .............. ......... .............. .............. .............. ... 131 Recording Sche dule ................. .............. .............. ... 135 Creating a New Recording Schedule .
5 Chapter 1 Introdu ction Chapter 1 Introduction Overvi ew The NSR series i s a dedicated surveillance record er equipped with pr einstalled surveillanc e software that runs on th eir dedicated operat ing system. The NSR allows you to monitor a nd reco rd netw ork camera images (JPEG or MPEG4).
6 Chapter 1 Int roduction Cont ro l comp atib le cam eras f rom remot e loc ation s Y ou can pan, tilt, an d perform zoom ope rations of c ompatible cameras from t he NSR network . The NSR provides con trol of focus and bright lev el, and also supports audio recordi ng from netw ork cameras.
7 Chapter 1 Int roduction Notes • When you use RAID 0 with the NSR-100, spann ing with the NSR-5 0, or the NSR-25 there i s no dat a redundancy. Also , storage ca pacity v aries accordin g with th e RAID level. • RAID is no t available for the NSR-25 .
8 Chapter 1 Int roduction Features and Fun ctions Fr ont NSR-100/50 A Power LED Alternates betw een green and amber ligh ts when the unit is starting up.
9 Chapter 1 Int roduction I Audio in put conn ector* Use this co nnector to inp ut audio from a peripheral au dio device, such as a microphone . J Audio output con nectors (L and R) Use thes e connectors t o output audi o to a peri pheral audio device.
10 Chapter 1 Int roduction A Power LED Alternates betw een green and amber ligh ts when the unit is starting up. Lights green when startup is co mplete. Lights amber wh en it is on st andby. B Network LED Lights gr een when there is acti vity at the correspon ding LAN conne ctor at the rear of the NSR.
11 Chapter 1 Int roduction Rear NSR-100/50 A Fan T ake care n ot to obstruc t the fan grille. If the g rille is obstr ucted, he at ma y build up in the u nit, lea ding to dama ge and/or f ire. B Power switch Press the swit ch in the a position to turn on the uni t.
12 Chapter 1 Int roduction J USB connector Use this co nnector to c onnect a USB key board, mouse, USB fl ash memory or the RM-NS1 0 remote control unit t o the NSR. K LAN connectors (1 to 3) Use these con nectors to connect 10 Ba se-T , 100 Base-TX, or 1000 Base-T network c ables to the N SR.
13 Chapter 1 Int roduction E Alarm out put connect or Use this co nnector to c onnect the alarm output lines. For connection d etails and a wi ring diagram for al arm output, see the “I/O Port ” (page 170). F Audio in put conn ector* Use this co nnector to inp ut audio from a peripheral au dio de vice, such as a microphone .
14 Chapter 1 Int roduction System Re quireme nts The hardware required in order to use this recorder a re as follows. • Son y networ k cameras Contact your dealer for details about compatib le Son y netw ork cameras.
15 Chapter 2 Init ial Configuring the System Chapter 2 Initial Configuring the System Overvi ew When you first start t he NSR, the syst em configuration window automati cally appears. Refer to the section below and con figure the necessary set tings. Configurat ion Flow Initi al configura tion Modifi cation Turn on the NS R .
16 Chapter 2 Init ial Configu ring the System Initial c onfig uration settings • Language •E U L A • Keyboard Layout • Time Zone •D a y a n d T i m e •N e t w o r k D e v i c e • Mo nito.
17 Chapter 2 Init ial Configu ring the System Then the following screen appears, and a progress bar for soft ware startup appears. The unit starts an d the system settings screen (Setup Wizard) app ears. 2 Click [Ne xt]. The [Select Language] screen appears.
18 Chapter 2 Init ial Configu ring the System 5 Select the type of USB keyboar d connected to the uni t from the list, and then click [Next]. The [Time Zone] screen appears. 6 Select the d esired time zone from the list , and then click [Next ]. * Ther e is no option for e nabling or dis abling summer ti me.
19 Chapter 2 Init ial Configu ring the System 8 Perform the f ollowing steps t o configur e the network set tings. (1) Enter an IP add ress for each server in the [Gene ral Network Setting] screen, and cl ick [Next]. Primary DNS Enter the primary DNS (Do main Name Server) IP address .
20 Chapter 2 Init ial Configu ring the System When using a DHCP server to configure ad dress settings automa tically Select [DHCP]. When confi guring addres ses m anually (1) Select [St atic]. (2) Enter the foll owing information. IP Addres s Enter the desired IP add ress.
21 Chapter 2 Init ial Configu ring the System Caution When configur ing settings fo r the second monitor, the second monitor must be connected when the NSR restarts. When using t he NSR-100/50, the [Vide o Setti ng] screen appe ars. Proceed to ste p 10.
22 Chapter 2 Init ial Configu ring the System 12 Confi rm the settin gs and then click [N ext]. The [Warning] screen appears. 13 Click [Finish]. The NSR restarts automaticall y. Camera IP Address Config uration and Registration to NSR After rest arting, th e logon screen appears.
23 Chapter 2 Init ial Configu ring the System 2 Click [Camera IP Setup]. If the IP addresses for the c ameras have already been se t, click [Register All] and procee d to Step 5. The Camera I P Setup window ap pears. 3 Perform the follo wing settings.
24 Chapter 2 Init ial Configu ring the System (3) Click [Set]. The info rmation you e ntered is reflecte d in the “Found Camera List .” IP addresses are assi gned within the specified range.
25 Chapter 2 Init ial Configu ring the System 7 If necessary, configu re the individual set tings for each camera. For details about settings, see “S ettings” (page 8 3), Chapter 5. 8 When you have verified the settings for each camera, c lick [Monitoring].
26 Chapter 2 Init ial Configu ring the System 2 Select the [Langu age Display], and t hen click [Sel ect]. The [Select Language] screen appears. 3 Select on e of the languages displayi ng in the scre en, and then cli ck [Accept]. When you click [Accept ], the [Setup Menu] screen returns.
27 Chapter 2 Init ial Configu ring the System 6 Select the [Date and Time], and then click [Select]. The [Date and Time] screen a ppears. 7 Configure the date and time, and t hen click [Acc ept]. Year/M onth/Day Enter th e date. Hour/M in Enter the correct time, and then select [AM] or [PM].
28 Chapter 2 Init ial Configu ring the System Note When using the NSR-100/50, connect the following devi ces to each of th e LAN ports. LAN 1: Network cameras LAN 2: Remote clients LAN 3: Exter nal stora ge devices (T his may not be supported depending on the soft ware version.
29 Chapter 2 Init ial Configu ring the System 13 Configure each i tem, and then clic k [Accept]. Configur e the settings dep ending on y our network. When usi ng a DHCP server to confi gure addr ess sett ings automa tica lly Select [DHCP]. When wa nting to con figur e addr esses m anuall y (1) Select [Static].
30 Chapter 2 Init ial Configu ring the System Route Se tting Click if you need t o configure a route to ano ther networ k. Make the following setti ngs on the [Route For Network Device 1] screen that appears. (1) Enter the network ad dress, gateway, and net mask, and then click [Add] to a dd the new network to th e list.
31 Chapter 2 Init ial Configu ring the System 16 Selec t the model o f monito r connec ted to the NSR a nd its resolu tion, and then click [Accep t]. Note The defa ult sett ing for mon itors is as foll ows. Generic LCD Displ ay; LCD Panel 1600 x1200; 31.
32 Chapter 2 Init ial Configu ring the System Note Use only alphanumer ic character s, underscores (_), and hyphe ns (-). When you click [Accept ], the [Setup Menu] screen returns. 21 Select the [NTP], and then click [Select]. The [NTP Setting] screen appears.
33 Chapter 2 Init ial Configu ring the System 24 To configur e an SNMP commu nity, sele ct [Agent ]; to confi gure SNMP traps, select [Traps], and t hen click [Select]. 25 Configure each item below in the following screen, and t hen click [Accept]. When you sele ct [Agen t] Enabl e Select thi s check box to enab le the SNMP Agent function.
34 Chapter 2 Init ial Configu ring the System When you sele ct [Trap s] Enabl e Select thi s check box to enab le SNMP traps. Disable Select thi s check box to di sable SNMP traps. Host IP Address Enter the trap’s host IP address. Community Enter t he SNMP communit y name in th e check bo x.
35 Chapter 2 Init ial Configu ring the System 27 Configure each i tem below, and then cli ck [Accept]. Enabl e Select thi s check box when y ou use a UPS. If you selec t this check bo x, select your UPS from the l ist. Disable Select thi s check box when y ou do not use a UPS .
36 Chapter 2 Init ial Configu ring the System Reconstruc ting Data Volume (Changin g RAID Types) (Only t he NSR-100/ 50) RAID constr uctions that ca n be set a s data volume s differ depen ding on the model numb er of the NSR. * RAID is not av ailable for the NSR-25.
37 Chapter 2 Init ial Configu ring the System 3 Use the arrow ke ys on the keyb oard to selec t [IDE DiskOnM odule], and press Enter. Startup from DiskOnM odule (DOM) begins. After startup, t he DOM menu appears. 4 Click th e third item from the to p, [Clean Syste m Restore wi th Changin g RAID Types].
38 Chapter 2 Init ial Configu ring the System 6 Click [OK]. RAID recons truction for data volu me and full syst em restorat ion begins. This pro cess can take up to about 5 hours. A progr ess bar appear s during the process. When the process successfu lly completes, a notificat ion screen appears.
39 Chapte r 3 Basic Op eration Chapter 3 Basic Operation Overvi ew This ch apter presents NSR basics, such as how to log on to it, how t o configure the system set tings, how to use the various windows, how to modi fy the pas sword, as well as h ow to tu rn the unit of f and r estar t it.
40 Chapter 3 Ba sic Operat ion Logging On to the NSR Before you can use the NSR, you must first log on. Once you turn on the NSR, the lo gon screen ap pears.
41 Chapter 3 Ba sic Operat ion NSR-100/50 NSR-25 The startup screen appears. Notes • About t wo seconds after yo u turn on t he NSR, the fan sta rts emitting a loud noi se, but this is not a ma lfunction . • If the NSR is not prop erly turned off , it may take some time for it to start the next time you tur n it on.
42 Chapter 3 Ba sic Operat ion 2 Enter y our user name an d password, and the n click [Lo g On]. Note By default, the first time you turn on the NSR, only the administrato r is registered on the system. The default administrator user name is as follows.
43 Chapter 3 Ba sic Operat ion For details about monitoring, see “Monit oring Live Images” (page 53). When you clic k [Config uratio n] The “Confi guration” windo w appears. Select a cam era. Use these buttons t o switch bet ween live images and rec orded images.
44 Chapter 3 Ba sic Operat ion When you clic k [System ] The “System Menu” screen appears. You can click the buttons t o perform basic system-related operations.
45 Chapter 3 Ba sic Operat ion 3 Change the nece ssary settings . User Enter the user name used whe n logging on t o the NSR. Old P assword Enter the current passwor d. New Passwo rd Enter y our new password. Confirm Ne w Password Enter y our new password ag ain to con firm.
46 Chapter 3 Ba sic Operat ion 3 Click [Log Off]. You are logged off from the NSR and the “L ogon” screen appea rs. To log o n to th e NSR again, si mply type yo ur user name a nd password, and then cli ck [Log On]. Locking the NSR You can temporarily lock the screen in its current state.
47 Chapter 3 Ba sic Operat ion Shutting Down and Restar ting the NSR Make sure th at you shut down and restart the NSR from the “Syst em” screen. 1 Click [Sys tem] at the top of the wi ndow. The “System Menu” screen appears. 2 Click [Shut down] or [Reboot ].
48 Chapter 3 Ba sic Operat ion 2 Click [S ave Config uration Data]. The “Save Configurat ion Data” screen app ears. 3 Select the sav e destination, enter a n ame for the configuration dat a file, and then click [OK]. During backup o f the con figuration dat a, a progress ba r appears.
49 Chapter 3 Ba sic Operat ion • When configu ration dat a is restore d, any record ing operati ons that were in progress auto matically st op. If you set a r ecording schedule, r ecording rest arts automaticall y after data i s restored.
50 Chapter 3 Ba sic Operat ion Expor ting Lo g Files You can save NSR log files to ex ternal media . Log files i nclude info rmation such a s system logs, alarm l ogs, and setti ng inform ation. 1 Click [Sys tem] at the top of the wi ndow. The “System Menu” screen appears.
51 Chapter 3 Ba sic Operat ion Starti ng Up the Se tup Me nu 1 Click [Sys tem] at the top of the wi ndow. The “System Menu” screen appears. 2 Clic k [Set up M enu] . The “Setup Menu ” screen appear s. Setup data is automat ically backed up to DiskOnModule (DOM) when the Setup Menu is exited .
52 Chapter 3 Ba sic Operat ion While the settings are b eing backed up, a p rogress bar appears. When the process is complete , [OK] is enabled..
53 Chapter 4 Monitorin g Live Images Chapter 4 Monitoring Live Images Overvi ew In the “Moni toring” window, you can watc h the live images from the cameras connecte d to the NSR, p layback recor ded images, contr ol connec ted cameras, or export reco rded images.
54 Chapter 4 Monit oring Live Images Monitoring Window (Monitor 1) A Moni tor wi ndo ws You can display live images a nd play ba ck recorded images i n each monitor window. To m onitor l ive im ages, c lick the windo w in wh ich yo u want to monit or li ve images and then click [L IVE].
55 Chapter 4 Monit oring Live Images E [Sequence] butto n Perform a se quence opera tion. This button is enabl ed when a monitor sequence is select ed for 4 Mon itor layout sel ection.
56 Chapter 4 Monit oring Live Images L Quick sea rch button You can specify a date an d time for the playback st art position of a recorded imag e. t “Quick Search” (page 67) M Play speed Adjust the play speed for the rec ording by clicking [ V ] and then sele cting a play speed from the l ist that appears.
57 Chapter 4 Monit oring Live Images Monitoring Window (Monitor 2) When two moni tors are connected to the NSR, a monitor layou t specified as 1×1, 2× 2, or 3×3 is displayed on the moni tor connec ted to mon itor conne ctor 2. You can use mon itor 2 as a ho t spot monitor .
58 Chapter 4 Monit oring Live Images B Status Indicates the reco rding type (MAN UAL REC, ALARM REC, or N ORMAL REC) during recor ding. Indicates the p layback status (PAUSE, etc.
59 Chapter 4 Monit oring Live Images About selecting multiple monitor windows You can sele ct multi ple monitor windows b y clicki ng monitor windows wh ile pressing the Shif t key.
60 Chapter 4 Monit oring Live Images The camera of the moni tor window is switched. Notes • You can also select multiple monitor windo ws and then switch cameras. • Selecting an other camera in the came ra list does not change the camera setting for “Monit or” of th e Configurat ion window.
61 Chapter 4 Monit oring Live Images Pan/ Tilt Move the camer a up, down, lef t, or right. PRESE T Recall a registered preset. ZOOM Adjust the zoom toward the “W” side for a wide angl e, and the “T” side for telep hoto. Clicking bet ween the “W” and t he “T” zooms to the ab solute value.
62 Chapter 4 Monit oring Live Images To the m ouse wheel to zoo m Rotate the mouse whee l in a forwar d direction wh ile pressing the Ctrl ke y to zoom in and rotate the mouse wheel i n a backward direction while pressi ng the Ctrl key t o zoom out.
63 Chapter 4 Monit oring Live Images Displayi ng Camera Images i n the Hot Spot Monitor Window If a monitor window is set as the hot spot, the same images from another monitor window you click will also be displayed in the h ot spot monitor window. For detai ls on sett ing a hot spot , see “Monitor” ( page 145) of “Advanced Conf igurat ion.
64 Chapter 4 Monit oring Live Images When sound is muted, sound is not outp ut for any monitor win dows you select. To cancel mute, click t he Mute butt on again. Recording Li ve Images You can record t he images currently be ing captured by a camera.
65 Chapter 4 Monit oring Live Images Selecting a Camera From Recording Status and Stopping Recording You can sele ct a camera that is reco rding but not di splayed in the current monito r layout fr om Recording St atus in the Opti on window, assig n it to any monito r window, and th en stop rec ording.
66 Chapter 4 Monit oring Live Images 2 Click [PLAYBACK] at th e bottom left of the window. The selected monit or window enters the playback st ate and displays the first frame of the last images reco rded by the camera assig ned to that monitor window.
67 Chapter 4 Monit oring Live Images Quic k Sear c h To perform a quick search, specify a date and time for the playback start position of a recorded i mage. 1 Select the mon itor window in whic h you want to play b ack the recorded imag es. You can select multiple monitor wi ndows by cli cking monitor wi ndows while pre ssing th e Shift k ey.
68 Chapter 4 Monit oring Live Images 3 Double-cli ck the recorded i mage you want to play ba ck. The first frame of the specified recorde d image is di splayed in the monitor window selected in S tep 1. Note If multip le monitor win dows are select ed, the frame is d isplayed in the monitor wi ndow selec ted last.
69 Chapter 4 Monit oring Live Images 3 Enter the search criteria. Camera Select a camera. REC Type Select th is option to search by record ing type. When this is selected, you can se arch for a recorded image by specifying the recording ty pe. Nor mal Search for a recorded i mage for which recording was sta rted by a sch edule .
70 Chapter 4 Monit oring Live Images From/ To Specify the peri od to search for recorded i mages. The search collec ts any recorded images that fall within this spe cified period. 4 Click [Search]. While searching, the foll owing screen appears. When the search finishes, a list o f search results appears.
71 Chapter 4 Monit oring Live Images For se arch es by VMF At the moment an a larm is detected with the specified VMF packag e, the image appears in the p review area. 2 Click [Playba ck]. The Search screen closes and the specified reco rded image appea rs in a paused state in th e selected monitor windo w.
72 Chapter 4 Monit oring Live Images 2 Select [Movie Export] and then click [OK]. The “Movie Export - Outp ut” screen appears. Go to step 6. 3 Enter the search criteria. Camera Select a camera. REC Type Search for a recorded i mage by specifyin g the recording type.
73 Chapter 4 Monit oring Live Images 4 Click [Search]. The search results li st appears. 5 Select the reco rded image s you want to export from the search result s list and then cli ck [Select]. The “Movie Export - Outp ut” screen appears. 6 Add the files for export to the [Files for Export] list.
74 Chapter 4 Monit oring Live Images Capacity Requirem ent (MB) Displays the amount of space required for a ll the files selected for export . Output Select the l ocation to export t he files for exp ort. Click [ V ] and the n select Compact Flash, USB, or CD/DVD ( only CD or USB memory for the NSR-25) from the list that appears.
75 Chapter 4 Monit oring Live Images The following appe ars when exporting ends . 10 Click [OK]. The Movie Export - St atus screen closes. Expor ting Still Ima ges Export one scene of a recorded image as a stil l image file. 1 Select any moni tor window and then p lay the recorded ima ge containing the scene you want to export.
76 Chapter 4 Monit oring Live Images File n ame Enter the file name. If you enter a file name that already exists in the export location, the file may be exported u nder a fil e name differen t from th e one you ent er. Output Selec t the locati on to whic h to export th e files for exp ort.
77 Chapter 4 Monit oring Live Images Option Window (Auxilia ry Function Area) In th e Option wind ow of the [Monit oring] win dow (monitor 1) , you can disp lay the f ollowing in formation and perform camer a control operations. 1. Camera Control : Allows you to contro l the cameras.
78 Chapter 4 Monit oring Live Images The alarm log detai ls appear. 3 Confirm the details a nd then click [OK]. The screen closes..
79 Chapter 4 Monit oring Live Images System Log You can confir m information on system errors. 1 Click [ V ] at th e top right for the Opt ion window an d then click [5.
80 Chapter 4 Monit oring Live Images Alarm Output You can confir m whether alarm output is turne d on or off for the NSR or cameras. You can al so turn the alarm outpu t on or off from the list. Note The list onl y displays items for which [Enable] is selected in “Alarm Output” (page 1 30) of the “Config uration” window.
81 Chapter 4 Monit oring Live Images Sensor Input You can conf irm whether senso r input is turned on or of f for the NSR or came ras . Note The list onl y displays items for which [Enable] is selected in “Sensor Input” (page 1 21) of the “Config uration” window.
82 Chapter 4 Monit oring Live Images Manual T rigger You can execu te registered actio ns manually. For detai ls on how to regi ster actions, see “Action” (page 131) . 1 Click [ V ] at th e top right for the Option wind ow and then click [ 9. Manual Trigger] .
83 Chapter 5 Settings Chapter 5 Settings Overvi ew Configur e the NSR setting s in the “Confi guration” wind ow. To open t he “Confi guration” wi ndow, click [Configu ration] at the to p right of the wind ow. Note When you conn ect two monitor s to the NSR, you can only perfor m settings from monito r 1.
84 Chapter 5 Settin gs Advanced Co nfigurat ion The “Config uration” window cont ains the followin g items. General : Allows y ou to conf igure basic settings fo r the NSR, storage settings, etc. Camera : Allows you to configu re the advanced set tings for cameras managed by t he NSR and register new camera s.
85 Chapter 5 Settin gs •M a i n •N e t w o r k • e-Mail (SMTP) •S t o r a g e Main The “Main” set tings are used to mod ify the unit’ s name and date, modi fy availa ble functi ons, and perfo rm other basic set tings. 1 In the “General” window, cl ick [Main].
86 Chapter 5 Settin gs Name Displays the na me of the NSR. This item cannot be mod ified on the “Main” screen. The name can be modifi ed from the “Host Name” screen in the Set up Menu. For details, see “Modifying the Syst em Configuration” (page 25).
87 Chapter 5 Settin gs FTP: Enable FTP Se rver Select this check bo x to acquire recorded image files (.cam files) or audio recordin g files (. aud files) by F TP. When this check bo x is selected, set a password (the user name cannot be changed). A passwor d must be set the first time this che ck box is selected.
88 Chapter 5 Settin gs Example: For t he NSR-100/50 DNS Displays the primary DNS and second ary DNS settings. Network Device Displays the following settings for t he network dev ices. When using t he NSR-25, only the settings input for Network Device 1 are displ aye d.
89 Chapter 5 Settin gs The “e-Mail (SMTP)” scre en appears and di splays the current settings. 2 Confi gure all the sett ings. Name Displays t he name of the e -Mail (SM TP) settings. SMTP Serv er Enter the address of th e SMTP server. Recipie nt Enter the e-mail address of t he recipient of noti fications.
90 Chapter 5 Settin gs T o change st orage sett ings 1 Select the st orage lo cation you wish to confi gure unde r Storage in the tree on the left side of the window. 2 Confi gure all t he settings. Name Enter the storage locati on name. Default, Alarm, Normal, an d Manual have been prov ided as storage locations.
91 Chapter 5 Settin gs Enable Select this check box to enable the function. Caution Even i f this settin g is disable d, recording that is curren tly in pro gress on this storage d evice will continue. If recording is started after disabl ing this settin g, record ing to this storage devi ce is not possibl e.
92 Chapter 5 Settin gs location. We strong ly recommend th at you eit her configur e a single overwrite sett ing, or that you estimate, i n advance, the capacity you will use, based on th e image size and required sto rage period specifie d for the camera, and confi gure the deletio n settings for recordings acco rdingly.
93 Chapter 5 Settin gs are deleted. Recorded images that are l ess than a week old are nev er delete d. Select this storage location for recorded images that you wish to keep for at l east one week. Normal : When the remaining capacity for t he storage locati on reaches 50% or below, reco rded images that are at least one month o ld are deleted.
94 Chapter 5 Settin gs Notes • To perform the automatic detect ion again, clic k [Refresh]. • A camera server (such as t he SNT series) is detected as single camera server, re gardless of the numbe r of cameras connect ed. When registe ring multiple cameras, reg ister them as different cameras based on the ir connecti on channels.
95 Chapter 5 Settin gs MAC Address Displays the MAC address of t he camera. Detected by the IP Setup protocol. Model Displays the model of the camera. Detected by t he IP Setup protocol. Seri al N o. Displays the serial number of t he camera. Detected by t he IP Setup protocol.
96 Chapter 5 Settin gs Follow the pro cedure below. (1) In the “Check” column, select al l the cameras for whic h you want to input se ttings. (2) Select the check boxe s and input th e item settings i n “Set follo wing settings fo r selected Cam eras” that you want to set simu ltaneously .
97 Chapter 5 Settin gs Detecting Cameras on the Netw ork A utomaticall y and Registering Multiple Came ras Detect cameras aut omatically and the n register them with IP addresse s to the NSR. You ca n specify camer a names, as well as the user name and p assword of the camera administrat or.
98 Chapter 5 Settin gs screen for a camera alread y registered on the NSR, the IP address is determined from the DNS, compared with detect ed camera IP addresses, and then a j udgment is made. Chec k Select the check boxes of the cameras you want to register.
99 Chapter 5 Settin gs Reg istere d Came ras on this NSR Displays the number of cameras re gistered on the NSR. Camera s to be regi stered The number of cameras selected in t he above list. The number is displayed in red if it is la rger than the re maining nu mber of camera s that can be registere d on the NSR .
100 Chapter 5 Settin gs 2 Click [Add] a t the to p right of t he window. The “Add Camera - Find By Add ress” screen appears. 3 Confi gure all the sett ings. Camera Name Enter the name of the camera to add. Use only alphanumer ic character s, underscores (_), and hyphe ns (-).
101 Chapter 5 Settin gs If these settings are modi fied, the camera settin gs of the NSR also need to be modified. 4 Once you have co nfigured al l the desir ed settings, c lick [Connect ]. The settings are used t o connect to the camera and the camera is registered once it i s detected.
102 Chapter 5 Settin gs Basic operations fo r configuration 1 Display the “Camera” screen and cl ick the ca mera you want to configure i n the t ree on th e left side o f the window. The setting items ap pear below the camera. 2 Click the i tem you want t o configur e and then co nfigure the i tem in th e tree on the left .
103 Chapter 5 Settin gs • If a common val ue cannot be set for multiple camera s, the setting item deactivated so it cannot be modi fied. Change the comb ination of selected cameras and try set ting the value agai n. The foll owing section describes the settings i n detail.
104 Chapter 5 Settin gs Network Ad dress Enter the camera’s IP address in this text box. This sett ing does not app ear when confi guring mult iple cameras simultaneou sly. HTTP Port Enter the HTTP port numb er necessary to access the camera. Timeou t (sec) Enter an access ti meout for the camera in seconds.
105 Chapter 5 Settin gs Image Qu ality Set a per centage bet ween 0% and 10 0%. Color Level Set a per centage bet ween 0% and 10 0%. Raise system al ert by “VIDEO LOSS” Select this ch eck box when.
106 Chapter 5 Settin gs received and recorded, but it cann ot be displayed on the monitoring screen. Storag e Settings You can speci fy the storage locatio n the camera uses for each reco rding type. Alarm Select the stor age location for th e camera to save alarm recordings.
107 Chapter 5 Settin gs Example 1: When a certain codec i s used, the motion d etection functi on will not be availabl e. Choose a combinatio n with this co dec only if m otion d etectio n functi on settin gs are no t required .
108 Chapter 5 Settin gs Note that the funct ion combinatio n selected here determi nes the setting range for the various se tup screens. 1 Item Select the d esired function. Parame ter Select the d esired value. Note The control rang e for values will be na rrowed down according t o the item selection seque nce and parameters.
109 Chapter 5 Settin gs MPEG: Thi s software supp orts up to 2, 048 kbps. This value is c ompared to the camera sett ing range, and the lower value of th e two will be a ssigned to 0 - 100%.
110 Chapter 5 Settin gs To confirm a configured preset p osition , select t he preset positio n and click [Recall] to move t he camera to the preset positi on. 2 Perform pan, tilt, and zoom op erations to move the camera and modify the position. 3 Click [Set].
111 Chapter 5 Settin gs Caution For [Gaussian Blur] and [Mosaic], becau se the blur size (in pi xels) does not change as t he image is zoomed, zoom o ut as far as possi ble before set ting a mask with these pa tterns. Otherwise, the mask will not be visible u ntil the im age i s zo om ed in .
112 Chapter 5 Settin gs object you wish to mask to the cent er of the monitoring sc reen before configuring a mask area for a camera with pan and tilt functions. VMD (Recorder) Configure the motion det ection area (Video Motion Detection (Recorde r)).
113 Chapter 5 Settin gs 4 While checkin g the ima ge in the pre view, use the button s to creat e and edit the motion de tection area and confi gure items. Buttons and fun ctions (Move Po lygon) Use this b utton to move a n area o r to create a rectangular area by dragging an area edit point.
114 Chapter 5 Settin gs The motion detecti on processor uses this v alue as the standard v alue for determin ing whether mo tion has occ urred between frames. Expe rt Mode Select thi s check box on t o configur e detailed se ttings for the motion detection area.
115 Chapter 5 Settin gs Overview of Motion Dete cti on by Camera Ima ge Metadata Notes • [VMF] only appea rs when the camera supports moti on detection by metadata. • To configure a VMF, the [VM F Support] chec k box must be se lected on the “Main” screen in “ General” (page 84).
116 Chapter 5 Settin gs 1 Display the “VMF” screen, and click [Add] at the top right of the sc reen. The “Add VMF Package” screen appears. 2 Select a “Movi ng” package or a n “Unattended” pa ckage, and then click [OK]. The package is added to the list, and the VM F configuration screen appea rs.
117 Chapter 5 Settin gs Pulse S etting Configu re this sett ing when you wish to specif y a pulse dura tion and inp ut a pulse. Pul se Select this check box wh en you wish to specify a pulse durati on and input a pulse. If you selec t this check bo x, enter a val ue for [Pulse Dur ation].
118 Chapter 5 Settin gs Filt er N ame Enter a name for the filter. When [Se quentia l] is select ed, this op tion all ows yo u to ente r, in second s, how long to apply the filter on the left (before movi ng to the next fil ter). Caution To set the time, t he button for each filer and inactive area must be turned off.
119 Chapter 5 Settin gs orienta tion of the arrow changes as follows: both dire ctions t one directi on only t ot her direct ion only t both di rections … (Move Polygo n) Use this butt on to move an exis ting figure or line, or to create a rect angular figure by clicking and dragging .
120 Chapter 5 Settin gs (Previ ew) Clic k this butto n to confir m the operati on of the f ilterin g used in the conf igured package. Duration ([Ex isting] an d [Unattend ed/Re moved ] Filter Type s O.
121 Chapter 5 Settin gs [PLAYBACK] Button Click this button to disp lay recorde d images stored on the camera. When you cl ick thi s button, the p layback cont rol butt ons and quic k search buttons appear . This tool bar is used t o play back recordings.
122 Chapter 5 Settin gs 3 Click [Add] . The “Sensor Input” screen appears. 4 Configure each i tem. Name Enter a name for the sensor input p in. Inver t Select thi s check bo x to invert the pulse polarity ( e.g., when inv erting Hi gh t Low to Low t High).
123 Chapter 5 Settin gs 2 Select the NSR , and click t he sensor input to delete. 3 Click [Delete]. A confirmation screen appears. 4 Click [Yes]. The sen sor inpu t is dele ted. Modi fyin g Senso r Inpu t Pin Set ting s on the NSR and the Camer a 1 Click [Se nsor Input] i n the tree on the lef t side of the window.
124 Chapter 5 Settin gs Name Enter the sensor inpu t name in thi s text box. Inver t Select th is check box whe n you want to invert th e pulse polarity (for example, when yo u want to inve rt high t low to low t high). Enabl e Select thi s check box when y ou want to enable t he sensor input.
125 Chapter 5 Settin gs 3 Configure each i tem. Name Enter a name for the pin. Pul se Select this check box wh en you wish to specify a pulse durati on and input a pulse.
126 Chapter 5 Settin gs x For the SN C-RZ30 a nd si milar cameras Drag the red frame with your mouse to confi gure a moti on detection area. By dragging each edge of the detec tion area, you can change its size .
127 Chapter 5 Settin gs Detection areas can not be deleted. Caution • The VMD (Camera) setting cannot b e configure d when the mount ang le is set to 90 or 270 degree s.
128 Chapter 5 Settin gs Caution The VMD (Camera) setting cannot be configured when the moun t angle is set to 90 o r 270 degrees. Area1 to Area2 Select the ch eck boxes of the det ection areas to enable. Sensi tivity Set a va lue from 1 to 9 as th e sensitiv ity lev el.
129 Chapter 5 Settin gs Camer a Position Select the ca mera position to con figure. Cur rent P ositi on Select this o ption to configure settings for the current came ra position. Pres et Posi tion Select this o ption to configure settings for each pr eset position.
130 Chapter 5 Settin gs Maxi mum De tectab le Obj ect Siz e Enter a maximum size for the o bject to be detected . Or, use the mouse to configure the maxi mum size by draggin g the edges of the (blu e) setting frame for maximum detec table object size.
131 Chapter 5 Settin gs Pul se Select this check box to reset the output pin to off at the specified time, when it has been tu rned on. Pulse D uratio n Enter the duratio n to leave the out put pin turned o n. Inver t Select this ch eck box when you want to invert the polarity of t he output pin.
132 Chapter 5 Settin gs 3 Configur e each setting . Name Enter t he name of the action i n this text box. Comment Enter a comment for the action. Even t Select the t ype of event to trigger the act ion. Sens or Inp ut Select thi s option when you want the sensor input to t rigger the act ion.
133 Chapter 5 Settin gs Action Select the type of action to perform upon trig gering from the p ull-down l ist. Select from [Report By Mail], [St art Beep], [ Stop Beep], [Ch ange Monitor Layout], [Activate Alarm Out] , [Deactivate Alarm Out], and [Recal l Preset].
134 Chapter 5 Settin gs Inde finit ely Select this option if you want to let the NSR beep unti l another event stop s it . You must, however, select what events will stop the beep beforehand. • Whe n [Stop B eep] is selecte d This opti on is just for stopping th e beep.
135 Chapter 5 Settin gs • When [Deact ivate A larm Output] is sel ected Alar m O ut Select the alarm out put name for which to turn off the alarm output. • Whe n [Set Pres et] is sele cted Came ra Select the camera for which to recall the prese t.
136 Chapter 5 Settin gs When recor ding continuousl y over long per iods, we recommend segmentin g the record by setting a recording schedule that inserts a 1-second record ing break each day. For details, re fer to “Creating a New Rec ording Schedule” ( page 136).
137 Chapter 5 Settin gs • To co nfigur e a recurr ing sched ule Name Enter t he name of the reco rding sche dule. Camera Select the check boxes of the cameras t o target. When multiple cameras are select ed, the same settings are applied to all of the select ed cameras.
138 Chapter 5 Settin gs Normal Recording Select this ch eck box for normal recordi ng and then confi gure the followi ng settings. Note When normal recording and alarm recording t imes overlap, if t h.
139 Chapter 5 Settin gs Caution Because the avai lable frame rat es differ depe nding on the camera, click [ V ] next to [Fr ames/second], and sel ect a frame rate available for t he camera from the list tha t appears. Make sure to confir m operatio n before operat ing NSR.
140 Chapter 5 Settin gs Note The pre-alarm, alarm, and po st-alarm periods have the following relatio nship. 1 Pre-Alarm Period The period of time bef ore the alarm oc curred, as set in [Duration] under [Pre Alarm]. 2 Alarm Peri od The alarm signal i s active during th is period.
141 Chapter 5 Settin gs When the [Show All] ch eck box is select ed, all the VMF packages for the camera are displayed . When the check box is cleared, only the VMF packages for the targeted camera are displayed.
142 Chapter 5 Settin gs Modi fyi ng Sc hedu le Se tti ngs Sche dules c an be modi fied usin g one of the fo llowi ng me thods : • Modifying f rom the sched ule list • Modifying fr om the recur ren.
143 Chapter 5 Settin gs For details on each set ting, see “Creating a New Recording Sch edule” (page 136). Modifying From the Re current Schedule List 1 Click [REC Schedule] i n the tree on the lef t side of the window. The “REC Schedule” sc reen appears.
144 Chapter 5 Settin gs For details on e ach setting, see “To co nfigure a recurring schedule” in step 4 of “Creat ing a New Rec ording Schedu le” (page 136). Modifying From the Date/Time Schedule Li st 1 Click [REC Schedule] i n the tree on the lef t side of the window.
145 Chapter 5 Settin gs For details on each setting, see “To configu re a date/time schedule” in step 4 of “Creat ing a New Rec ording Schedu le” (page 136). Monit or You can conf igure the monitor la yout display method in [ Monitor]. The settings are as follows.
146 Chapter 5 Settin gs Registering a Ne w Monitor Lay out You can r egister a new mon itor layout conf iguration. Use a templ ate when regist ering a new monit or layout. The following t ypes of templates are p rovided. Choose one that suits your needs, and then configure the monito r layout by assigning cameras .
147 Chapter 5 Settin gs 2 Click [Add] i n the upp er right part of the window. The “Select Type” screen appears. 3 Click [Add Monitor L ayout]. The “Select Templ ate” screen appears. 4 Select a templ ate, and then click [OK]. 5 Confi gure all t he settings.
148 Chapter 5 Settin gs Name Enter t he name of the monitor la yout in t he text box. Templ ate This f ield di splays the te mplat e selec ted in Step 4 , abo ve. When configur ing a second monitor, c lick [ V ], and sel ect the template to use from the list that appears.
149 Chapter 5 Settin gs VMD (Recorder) : Displays a frame around the subj ect for which motion was det ected. Apply to a ll mo nitor wind ows When y ou click th is butt on, the set tings in th e inform ation displ ay are applied to a ll of the mo nitor windows.
150 Chapter 5 Settin gs 2 Click [Add] i n the upp er right part of the window. The “Select Type” screen appears. 3 Click [Add Monitor Seq uence]. 4 Confi gure all t he settings. Name Enter the name of the monitorin g sequence. Enabl e Select this check box to use the current monitoring seq uence.
151 Chapter 5 Settin gs (2) Select the monit oring layo ut that y ou want to add f rom the pul l- down list, an d then enter how long yo u want it to be displayed on - screen (in seco nds). (3) Clic k [O K]. To delet e a Monit or Layout Selec t the monito r layout you want to delete in the monitor lay out list and then click [Dele te].
152 Chapter 5 Settin gs 2 Click [Add] a t the to p right of t he window. 3 Confi gure all the sett ings. Name Enter the user name. The name is no t case sensit ive when loggi ng on. Passwor d Enter the password. To change the p assword later, edit th is field.
153 Chapter 5 Settin gs 4 Once you have configur ed all the desired sett ings, click [Save] at th e top of the window. The user is created. To not create the u ser and discard any modi fications, cli ck [Discard].
154 Miscel laneous Miscellaneous Functio ns Supported by th e Remote Co ntrol Keys Ke y Function Monit or Layout Swi tch Funct ions (1x1) Switches t he monitor la yout to 1x 1 (1 monit or windo w). A subsequ ent press of the k e y s witches bac k to the original la yo ut.
155 Miscel laneous Came ra Selec tion and Co ntrol Func tions Enab les y ou to se lect the c amera t o control (pan, tilt, zoom , f ocus , etc.). After pressing thi s ke y , select the camer a b y entering th e camer a number ( 0 to 9) wi th the numeric k e ypad and th en press ing the [En ter] k ey .
156 Miscel laneous Note The functio ns for each key are subjec t to change. * Swi tches betwe en the [Moni tor in g] wi ndow and t he [Config uration] window . (curren tly not s uppor ted) Logs off the user o perating the NSR c urrently . * Prohibits ke y oper ation s.
157 Miscel laneous User Permissions The following a re the permissions you can set for users. There are four levels o f user permissions. Level 1 : Allows a user to perform mon itoring an d referenc e the option window.
158 Miscel laneous Note The user permissions are su bject to change. Monitorin g (Contin ued) Searches Quic k Search QUICK SEARCH Y es Y es Y es None Search Menu SEARCH MENU Play back from Recor d Lis.
159 Miscel laneous System Setup Me nu Items Main headi ng Subheading 1 Subheading 2 Description Default Required Language Display — — Langu age setti ng Engl ish — Key b o a r d La yout — — .
160 Miscel laneous Note The following a re characters that ca n be used for the host, domain, and server names: a-z, A- Z, 0-9, - (hy phen), and _ ( underscore). Monitoring Setting It ems SNMP (Contin ued) T raps Enab le/Disab le SNMP tr ap settin g Disable — Host IP Address — 127.
161 Miscel laneous General (Contin ued) Storag e Def ault Enab le/Dis able Enab le Run cl eanup j ob wh en: Disa ble Run Cle anu p job when Remain ing Capac ity is lo wer t han 32,7 67 MB Run Cle anu .
162 Miscel laneous Camera (Contin ued) Main (Contin ued) Use Proxy Address — Po r t — SNT Settings Video in setting — Chann el — Video Sett ings Mount An gle 0 Video Cod ec — FPS — Resolut.
163 Miscel laneous Camera (Contin ued) VMD (Recorder) (Contin ued) Expert Mode Chec k — Not ch eck ed Pre vious F rame 10 Candi date F rame 1 0 Bloc k Size X 4 Bloc k Size Y 4 Max Obj ect Size X 100 Max Obj ect Size Y 100 Min Obj ect Si ze X 0 Min Obj ect Si ze Y 0 Min Obj ects For Alar m 1 VMF P ac kage Na me (*) Up to 32 charac ters.
164 Miscel laneous Action (Contin ued) Action N (Contin ued) Acti on Rep or t By Mail (Sen d Sti ll Im age, Camera Name) — Start Beep (Durati on) — Stop Beep (*) 0 - 2,147,483 sec.
165 Miscel laneous REC Sche dule (Contin ued) Recurrent Schedule N (Contin ued) VMD (Record er) — Not chec ked VMD ( Reco rder ) Sett ing name Date/Time Schedule N Name (*) Up to 50 char acters. Al phanum eric char acters, - (h yphens), and _ (undersc ores) onl y .
166 Miscel laneous Monitor Default La you t Nam e — — Enab le Enab le/Dis able Chec ked Disp lay Camer a Name Checked Stat us Ch ecked Date & Time Check ed F r ames P er Second Not ch eck ed B.
167 Miscel laneous Note The setting i tems are subject to change. Monitor (Contin ued) Custom La yout (Contin ued) Hot S pot Moni tor Wi ndow Display (Co ntinue d) VMD (Record er) Check ed Objec t F r.
168 Miscel laneous STATUS LED When an error occurs, t he STATUS and ERROR LED light or flash. The STATUS L ED indicates the following e rror situati ons. Error codes d isplayed during boot stage (The ERROR LE D bl inks when an er ror oc curs during boot.
169 Miscel laneous Err or co des disp la yed during o perat ion sta ge (The ERROR LE D light s when an err or occurs during oper ation. ) * A degradation in system performance will occur when a read error occurs while the resync operation is in progress.
170 Miscel laneous I/O Port Pin Assignment of I/O P or t Sensor I n Alarm Out Pin NO . SENSOR IN 13 . 3 v 2I N _ 8 – 3I N _ 8 + 4I N _ 7 – 5I N _ 7 + 6I N _ 6 – 7I N _ 6 + 8I N _ 5 – 9I N _ 5 + 10 IN_ 4– 11 IN_ 4+ 12 IN_ 3– 13 IN_ 3+ 14 IN_ 2– 15 IN_ 2+ 16 IN_ 1– 17 IN_ 1+ 18 GND Pin NO .
171 Miscel laneous Using the I/O Recepta cle Insert a small slotte d screwdr iv er int o the upper or l ower sl ot of the hol e you wan t to connect a wire to (A WG No. 28 t o 18). Hold do wn the screwdr iv er and insert the wire, then release the scre wdriv er .
172 Miscel laneous Wiring Di agram for Alarm O utput Inside of this unit Outside 3, 5, 7, 9, 11, 13, 15, 17 pin (ALARM O UT+) 2, 4, 6, 8, 10, 12, 14, 16 pin (ALARM O UT -) Magnet relay 24 V AC/24 V DC.
173 Miscel laneous Notes and Limit ations Camera Resolution Details Camera Resolution Setting “Came ra-M ain” Screen “REC Sc hedule” Screen NTSC P AL SNC-RX530, SNC-RX550, SNC-RX570, SNC-RZ50,.
174 Miscel laneous SNC-RZ30, SNC-CS3, SNC-Z20, SNT -V501 160×120 16 0×120 SQCIF (90×60) Fie ld SQCIF (90×60) F rame SQCIF (90×60) A uto QCIF (180×14 4) Field QCIF (180×14 4) F rame QCIF (180×1.
175 Miscel laneous Camera F rame Ra te Details The fr ame rates ( frames/second) availabl e for sel ection on t he “REC Schedule” screen are c ommon to all camera s, but some cameras may n ot support so me values. A message app ears when the selected fra me rate is not supported by the camera yo u are config uring.
176 Miscel laneous alarm recordings, specify a duration l onger t han 10 seconds after an alarm under “Post Alar m” of the alarm recording settin gs. (The default duration is 10 seconds for ne wly added schedules, so be sure to specify a longer duration.
177 Miscel laneous display . Reduce the numbe r of display i tems, or select a l ayout with fe w er monitor wind ows. Y ou can also tr y shortening t he camera name. • During playback, a large v alue appears momentarily for the b andwidth and number of frames recei v ed.
178 Miscel laneous Settings • Do not change settings fr om both the NSR unit and R ealShot Manager Controller at the same time. • When registeri ng multiple cameras at once, an error message appears if any of the setti ngs are conf igured improperl y .
179 Miscel laneous • When using e xte rnal media, do not insert a CF (Comp actFlash) ca rd and USB memory de vice at the same time. • When ex porting recorded imag e or log f iles, an e xport in progress is cancell ed if you cli ck [Abort] in t he Status dialo g box.
180 Miscel laneous on the remo te control unit will not change th e layout. T o change the l ayout, select a monitor windo w with a c amera assigned to it, and then press the [1×1] but t o n.
181 Miscel laneous select a camera ab ov e Object De tection Pin first, then select and confi gure the camera you wish to set Object Detection for . Be sure to conf irm that the camera name for the images d isplayed is that of the ca mera you wish to conf igure.
182 Miscel laneous Ex ampl e: Fo r th e NS R-10 0/50 When it does, proceed a s follo ws. 1 Click [Shutdo wn] and turn of f the NSR. 2 Referring to “Cannot access the hard driv e. ”, verify whether t he NSR hard disks are correct ly connected. 3 Resta rt the NSR and verify whether it star ts.
183 Miscel laneous reconf igure your monitor resol ution. F or deta ils, see “Modifyi ng the Syst em Confi guration” (page 25). The new e xternal hard ware is not w orking pr operl y . • Make sure the cabl es for the new e xternal de vice are firmly connected and the pins are not bent.
184 Miscel laneous Specificat ions Record ing d evice Internal hard disk drives 4 (NSR-100) , 2 (NSR-50) , 1 (NSR-25) DVD/CD drive 1 drive Com patible media: NSR-100/50: DVD+R, DVD -R, CD-R, CD-R W, a.
185 Miscel laneous Mass NSR-100: Approx . 31.1 lb./ 14 kg NSR-50: Approx. 26.7 lb./ 12 kg NSR-25: Approx. 24.2 lb./ 11 kg The appea rance and sp ecifications of this devi ce are subject t o change wit hout notic e in the inte rest of pro duct im provem ent.
Sony Corporation 1-7-1 K onan, Minato-ku, T okyo , 108-0075, Japan.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sony NSR Series c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sony NSR Series - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sony NSR Series, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sony NSR Series va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sony NSR Series, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sony NSR Series.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sony NSR Series. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sony NSR Series ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
