Manuel d'utilisation / d'entretien du produit KDL-55EX645 du fabricant Sony
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4-436-788 - 11 (1) LCD TV Operating I nstruction s Intr oduc ing You r New BRAVIA ® Getting Sta rted Operati ng the TV Using Fea tures Using the Menus Other In formation Sony Customer Supp ort U.S.A.: http://www. sony.com/tvsu pport Canada: http://www.
2 CAUTION To pre vent electr ic shock and blade e xposure, do not use this p olarized AC plug with an extensi on cord, r eceptac le or other o utlet un less the blad es can b e fully inse rted. ❑ Operat e the TV on ly on 110 -240 V AC (USA/Canada 120 V AC) .
3 Contents Introduc ing Your New BRAVI A ® Welcom e to the W orld of BR AVIA ® . . . . . . . . 4 Experien cing Stun ning HD w ith Your BRAVIA . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 The Four Steps t o a Stun ning HD Experienc e . . .
4 Introducing Your New BRAVIA ® Welcome t o th e World of BRAVI A ® Thank y ou for ch oosing this Sony BRAVI A ® high-d efinition tel evision. Use the docum entation l isted below t o get the mos t out of yo ur TV.
5 Introducing Your Ne w BRAVIA ® The Four S teps to a Stunni ng HD Experience Set, Source, Sound, and Setup Along wit h your BRAVIA TV set , a com plete HD system re quires a source of HD programmi ng, an HD sound sys tem, and a p roper conn ection setup .
6 ➢ Sc ene Sele ct : Allows yo u to easil y adjust y our TV to the m ost sui table picture and so und settings based on the scen es for the be st quali ty result for the contents genre yo u are watchi ng (page 26) . ➢ Yahoo! Widgets : Yahoo! T V Widgets bring the b est of the I nternet to yo ur TV (page 46) .
7 Getting Started Getting S tarted Sett ing Up Your TV Some TV mo dels are packaged w ith a detache d Table-Top S tand so y ou can mou nt your TV to a wall r ight away. If yo u are not mounting the TV to a wall , you will ne ed to attach the T able-Top Stand.
8 Attach ing the Table- Top Sta nd Refer to th e supplied Table -Top Stand leafle t for proper attac hment. • Do n ot put stres s on the LCD panel or the fram e aroun d the scre en. • Be c areful to no t pinch your hand s or the AC power co rd when you i nstall th e TV se t to the Tab le- Top Stand.
9 Getting Started Detaching the Table- Top Stand from the TV To detach the Table-Top Stand from the TV, rem ove the screws fixed in ste p 2. • Do not remov e the Tab le-Top S tand for any reason o ther than t o inst all corres ponding accessori es on the TV.
10 Adjusti ng the viewing angle of the TV (except KDL -60EX645) This T V can be adjusted wi thin the angle s as illustrate d. x Angle Adjustment (Swivel) • When a djusti ng the ang le, hol d the stan d with o ne hand to avoid hav ing the s tand slip or TV ti p over.
11 Getting Started Locati ng Inputs an d Outputs Item Description 1 DIGITAL AUDIO OUT (OPTICAL) Conne cts to the optical au dio in put of digi tal audio e quipm ent that is PCM/ Dolby* Digi tal compa tible. 2 PC IN (RGB) Conne cts to a persona l compu ter’s video a nd audio outpu t connec tor.
12 • An HDM I or Com ponent vi deo (YP B P R ) co nnection i s required to view 480i, 480 p, 720p, 10 80i and 1080p video formats. 1 080/24 p is availa ble on ly with HDMI conn ection. 4 CABLE/ ANTENNA RF input tha t conne cts to yo ur Cable or VHF/UHF a ntenna.
13 Getting Started Connect ing the TV Cable Syst em or VH F/UHF Antenna System You can enjoy high-defini tion and sta ndard-defin ition digi tal programm ing (if availabl e in your area) along wit h standa rd-definitio n analog p rogramming .
14 HD Cable Box/HD Sa tellite Box You ca n enjoy h igh-defini tion prog rammin g by subscr ibing to a high-defi nition ca ble serv ice or a high-d efinitio n satellite se rvice. Fo r the best poss ible pictu re, make sur e you connect this equ ipment to your TV via th e HDMI or c omponent vi deo (with audio) in put located on the bac k of your TV.
15 Getting Started x Shown with Component Connection • If your equ ipment ha s a DVI outp ut and not an HDMI output, c onnect the DVI outp ut to the HDM I IN 1 (with DV I-to-HDMI c able or ada pter) and co nnect th e audio o utput to the AUDIO IN of PC IN.
16 PC Use the T V as a monito r for your P C by connecting an HD15-HD15 c able connect ion as shown b elow. This TV can also be connecte d to a PC wi th a DVI or HDM I output. (Refe r to the s eparate Quick Setup G uide.) • Conn ect the PC IN jack to the PC using an HD15-HD15 cable w ith ferrite core (ana log RGB) an d audio cab le (page 11).
17 Getting Started Connect ing Other Eq uipment • Refer to t he Quick Setup Gu ide (su pplied) w hen conne cting othe r equipm ent to yo ur TV. Personal computer Blu-ray Disc Player/“PS3” DVD pl.
18 When In stalling th e TV Aga inst a Wall or E nclos ed Area Make s ure that your TV has adeq uate ventila tion. Allow en ough spac e around the TV as shown b elow. Avoi d operating th e TV at temp eratures be low 41 °F (5 °C). • Inadequ ate v entilatio n can lead to overheat ing of the TV a nd may cause T V dam age or ca use a fire.
19 Getting Started Securing the TV Sony str ongly recom mends tak ing measures to prevent th e TV from t oppling over. U nsecured T Vs may topple an d result in prope rty damage , seriou s bodily inj ury or even deat h. Preventing the TV from Toppling ❑ Secure th e TV to a wall and /or stan d.
20 2 Secure t he TV to th e stand. Use the optional ha rdware list ed below (no t supplied ): • M4 m achine sc rew (screw ed into the TV’s Tab le-Top St and). • A screw o r simila r (attach it to the TV s tand). • Rope or chain (strong eno ugh to sup port the w eight of the TV).
21 Getting Started Bundlin g the cab les Before bun dling the cables , remove the cable holder from the AC co ver. Reuse the cable ho lder to bundl e the other cables. • Do not bundl e the AC power c ord togethe r with other c ables. * When install ing on the wall, a ttach the c able holde r under the termin als.
22 Run ning Init ial Se tup During ini tial setup, y ou will perform the follow ing: • Set the langua ge for the O n Screen Display (OSD) text • Choo se your v iewing country • Select the ty pe .
23 Getting Started • If you c ancel th e Auto Program , any channel s y ou have se lecte d are no t reg ister ed. To res can fo r avai labl e channels , run Auto Program . • Connect either you r cable or a ntenna to the TV ( you can connect bo th using a n A-B RF switc h (not supplie d)); for more de tails se e page 13.
24 Operating the TV Using the Remo te Control To Insert Batteries into the Remote Control Insert two size AAA batteries (supplie d) by matching e an d E on the batte ries to the diagram inside the battery co mpartment of the remote c ontrol. Guidelines to follow • Point y our remote control directly at the IR sensor located on your TV.
25 Operating the T V Remote Control Button Descripti on • The 5 , N and CH + buttons have a ta ctile dot. Use th em as a r eference when o perating th e TV. Button Description 1 INPU T Press to display the list of External Inputs and TV mode. Pr ess repea tedly to toggle th rough t he inputs.
26 • When y ou set Scene Select to Photo , Mus ic , Cinema , Game or Sports , Sound Mode is automati cally set to Stand ard . • The s cene sele ct functio n is n ot compli ant with U SB/DLNA-Phot o, -Music , -Video, IPT V, Yaho o! Widgets a nd Internet Browser.
27 Operating the T V Button Description qg SYNC MENU Press to dis play th e BRAVIA Sync Menu a nd then select co nnected HDMI equipm ent from HDMI Device Selection . qh SEN Enables selection of c ontent from the on line service “SE N” (Son y Entertain m ent Network).
28 TV Contro ls and In dicators Item Description 1 Light sens or (IR) Infrared Recei ver Sens es room light le vel and adju sts the sc reen br ightne ss acco rding ly. Do no t put anyth ing over the sen sor, do ing so ma y affe ct its func tion. Receives IR signal from the re mote con trol.
29 Operating the T V • For more in formation about setting up the extern al inputs labels, s ee page 62 . • The CH + button has a tactile dot. Use it as a reference when ope rating the T V. • Make sur e that the T V is com pletely s witched off before unplugging the power co rd.
30 Using Features BRAVIA ® Sync™ with Control for HDMI With the Control for HDMI function, BRAVIA Sync helps to communic ate with BRAVIA Sync- compatible e quipment using HDMI CEC (Co nsumer Electronics Control ). Use the fol lowing se ttings and tips to help uni fy contro l of your connecte d equipmen t.
31 Using Features Using P IP Fea ture PIP (pict ure in pic ture) disp lays a p icture from a conne cted PC in full scr een, and a TV progr am or other external in put (see below “T o Enter PIP” table) in an inse t wind ow. ( Closed Captions (CC) is not availabl e with PIP mode.
32 Usin g PAP feat ure PAP (picture and pictu re) display s two pict ures (left an d rig ht) on the scre en simul taneously (e.g . external input and TV progr am). For det ails on e xternal equipm ent, se e page 17. To Enter PAP 1 Press OPTIONS and then select P&P .
33 Using Features Favorites Your favor ite channel s and external in puts can be ac cessed by p ressing the HOME button on ce they are a dded to the l ist. 1 Pre ss HOME . 2 Pre ss V / v to select Favor ites , then pre ss . The favorite s list appears .
34 Normal is avail able with 4 80i or 480p source s only. Wide Mo de with PC Wide Mode is al so availab le for the PC settings. When a PC is connec ted to the TV and PC inpu t is sel ected, you can change t he PC Scr een sett ings.
35 Using Features Inputs Pre ss INP UT to display the Input menu and togg le through the external in puts to sele ct your vid eo sign al for view ing includi ng the TV mode. The inputs li st consists of TV mode and other equi pment connected to the TV.
36 x Notes when playing back files • W hile the TV is access ing the data on the USB device, obser ve the fo llowing: – Do not t urn off the TV or conne ct USB device. – Do not d isconnect th e USB cable. – Do not re move the USB device . The da ta on the USB device ma y be damaged.
37 Using Features USB Video format USB Music format USB Photo format DCF2.0 or E XIF2.21 supported. • Playbac k of the above f ile form ats is not guarant eed.
38 Home Ne twor k Connecting to a Home Network You can enjoy vari ous content ( e.g. photo/ music/ video fil es) stored on DLNA Certifi ed™ media s ervers.
39 Using Features Photo Frame You can enjoy look ing at a p hoto, li stening to music, or the cloc k and c alendar, at th e same t ime. You can e nter photo f rame mode using any of the following metho ds: You can switch the frame, e.g . image and clock, ful l scre en image or full sc reen clock.
40 x To select Clock Display mo de There a re five cal endar dis play modes . When the D isplay Mode setting is set to Image a nd Clock , yo u can set t o Calendar , Analog Clock or Digital Clock . When the Display Mode settin g is set to Full Screen Clock , you ca n set to Calendar , Calendar and Cloc k or Cloc k .
41 Using Features Setting up the Internet Connect ion Using th e network fea ture you can connect the TV to the Internet. The s et-up procedure differs depen ding on th e type of network an d LAN route r. Before s etting up the Inter net connection , be sure to set up a LA N router.
42 Type 2: Secured network without Wi-Fi Protected Setu p™ (WPS ) To set u p a wirele ss LAN, SS ID (wirel ess netw ork n ame) an d sec urit y key (WEP or WPA key) w ill be required. If y ou do not know them, co nsult the inst ruction man ual of your router.
43 Using Features 2 IP Address settin g/Proxy server: – automatic s etting: Setup network connection > Auto – manu al settin g: Setup network connection > Custom > Wired Se tup 3 Follow the instruc tions on the set-up screen. Network Se tup can also be set from Initial Setup menu.
44 Adjusti ng the Server Displa y Settings You ca n select home network se rvers to be displ ayed on the Home Menu. Up to 10 serv ers can be displaye d in the Home Menu automatic ally. 1 Press HOME , the n select Settings > Setup > Network > Home Network Setup .
45 Using Features Enjo ying S ony Entertainment Ne twork Sony Ente rtainment Netw ork serv es as a gateway to In ternet con tent, deliverin g a variety of on-demand enterta inment straight t o your T V. By maki ng a broadband Internet co nnection, y ou can enjoy vi deo content, in cludin g movies and cartoons .
46 Enjoyi ng Yahoo! Widge ts With the Wid gets feature, y ou can displa y a va riety of in formatio n on the sc reen. Widgets ar e small down loadable applic ations th at provide easy acces s to interacti ve content when your TV i s connecte d to the In ternet.
47 Using the Me nus Using the Menus Naviga ting thro ugh TV Menus The HOME b utton allo ws you to access a va riety of TV settings an d USB me dia files. 1 Press on the re mote control to di splay the menu option s. 2 Press V / v / B / b to navigate on the m enu or adj ust the setting s.
48 The Photo , Musi c , and Vide o icons o rganize your p hoto, musi c, and video files from DLNA Certified ™ networked equipment o r Sony USB connected equipment. Be sure to select the correct ico n when accessi ng files. Refer to t he feature section for more in formation on thes e icons.
49 Using the Me nus Using th e Picture Settings • You can ch ange the IPTV p icture set ting, on ly when w atching I nternet vid eo. Option Description Picture Mo de Cust omized pict ure viewing Displ ays the o ptions s elected in the Scene Selec t sett ings (p age 26 ).
50 • Ava ilable Picture opti ons, inc ludi ng opti ons in Advanced Settings depend on Scene Select and Pict ure Mode . Option Description CineMotion Prov ides improv ed pi ctur e move ment a nd re duces pictu re bl ur an d grai nines s for film-ba sed conten t.
51 Using the Me nus Usin g the Soun d Settings Option Description Sound Mode Cust omized sound liste ning Sets a s ound mode. So und Mode includ es opti ons be st suite d for vi deo an d photog raphs, res pectivel y. The av ailable o ptions de pend on the scene select setti ngs.
52 • MTS Audio is only available fo r analog progra ms. • Alternate Audio is only avail able i f the prog ram is b road cast with al tern ate au dio st reams. • You can also acces s Sound Mode , MTS Audio and Alterna te Audio by usi ng the OPTIONS button on the remote con trol.
53 Using the Me nus Usin g the Sc reen Se ttings Option Description Wide Mod e Wide Zoom F ills the s creen w ith minim um dist ortion. Normal Sele ct to displ ay 4:3 pic ture in ori ginal size when the original source i s 4:3.
54 • Normal in the 4:3 Default setting is not availabl e when you are wat ching a 720p, 10 80i or 1080p source. • If 4:3 Def ault is set to any thing but Of f , the Wide Mode settin g changes only for t he current channel.
55 Using the Me nus Usin g the Chan nel Settings • You should run Auto Program after chan ging the Signal Type se tting. • Running Auto Program will clear the Favorites list. • Channel s that you set to be hidden ca n be accessed by the 0-9 and buttons .
56 Using the Pa rental Lock Set ting s Option Description Passwo rd The Pa rental Lock s ettings a llow you t o set up th e TV to blo c k prog rams accordin g to their c ontent and rating l evels. Use 0-9 on the remo te control to enter a fo ur-digit password.
57 Using the Me nus • You need y our passwo rd for any future ac cess into the Parental Lock settin gs. If y ou lose your password, s ee “L ost pass word” on p age 77.
58 Canadian Models: Se lecting Custom Pa rental Lock Rating Options To se lect custom rat ing options for Canada, se lect Canada in the Country setting (page 56). Viewi ng Blocke d Programs You can view blocked programs by enterin g your password. Press when tuned to a blocked program , then enter th e passwor d.
59 Using the Me nus Usin g the Se tup Se tting s Option Descri ption Network Network Setup Sets t he network s tatus settings . Built-in Wireless LAN Turns the built-in wirele ss LAN On or Off . Set to Off , if you do not use th e built-in wireles s LAN.
60 Photo Frame Settings Disp lay Mod e Allows you t o select the dis play mod e. Select from Im age an d Clock , Full Screen Image and Full Screen Clock . See page 39. Clock Di splay Allows y ou to select the clock dis play. Sel ect from Calendar , Analog Clock , Digit al Clock , Calendar and Clock and Clock .
61 Using the Me nus • You can turn on Closed Captions (CC) options ( On , Off or On whe n Muting ) by pressing the CC button on the remo te control. Closed Captions (CC) Allows yo u to select from several closed caption m odes (for p rograms that a re broadcas t with clos ed caption ing).
62 • Favori te cha nnel list will be cl eared each time you run the Ini tial Setup . • You ca n assign followi ng labels for each input: –, Cable, Sate llite, VCR, DVD/BD, Home The ater, Game, Camcorder, Digital Camera, PC, Edit (except PC IN) –, Edit (fo r PC IN) •“ – ” indicate s that no l abels are assi gned.
63 Using the Me nus Option Descri ption HDMI Settings Communi cates with equipm ent co mpatible w ith the Control fo r HDMI function. Control for HDMI Links t he operations of t he TV and the equipment .
64 Automatic Software Download Select On t o downlo ad the sof tware automatic ally. Sel ect Off to disabl e it. Product Support Contact Sony Sony contact i nformat ion is avai lable on this s creen for y our conven ience.
65 Using the Me nus Usin g the Ec o Setti ngs Option Descri ption Reset Res ets the curren t Eco setti ngs to the default v alues. Power Saving S elect from Off , Low , High , Picture Off t o adjust y our TV’s power con sumption . By selec ting th e High option, y ou will reduce the power consumptio n more than the other available setti ngs.
66 Other Information PC Input Sign al Reference Cha rt for PC and HDMI IN After c onnecting th e PC to the TV , set the outp ut signal from the PC ac cording to t he chart be low. * The 1080p timing whe n applied to the HDMI i nput will be treated as a video timing an d not PC timing.
67 Other Information Using a Wall-Mount Bra cket Your TV c an be mounte d on a wall usi ng a Wall-Mou nt Bracket (not supplied) out of the box as pa ckaged. S ome larg er size TV ma y requ ire remov ing the Ta ble-Top S tand; refer to the ins tructions pr ovided with the TV.
68 Installi ng the Wall-Mount Bra cket x To Customers Your TV can be wall -mounted using SU-W L500 Wall -Mount Brack et (sold se parately). Please p rovide thi s install ation info rmation as w ell as the i nstruction s upplied with SU- WL500 Wal l-Mount Brack et to your i nstaller.
69 Other Information For SU-WL500 Step 1: C heck the parts requ ired for th e installati on Open th e Wall-Mount Bracket p ackage and c heck the c ontents for all requi red parts along wi th the Inst ructions. Step 2: Decide on the installation locat ion Decide wh ere you want to install you r TV.
70 Step 3: In stall the Ba se Bracket o n the wall Refer to the Instruc tions for SU -WL500. Step 4: Prepare the TV for wall mount installation Follow the ste ps below to prepare for insta lling the TV. 1 Discon nect all the ca bles from the TV. 2 Detach th e Table-To p Stand from th e TV.
71 Other Information For KDL-60EX 645 only When you i nstall th e TV on the wa ll, make sure you a lign the AC power c ord in the groove, an d do not pin ch the AC p ower cord bet ween the TV and the Wal l-Mount Bracket . 4 Secure the Mounting Hoo k to the rear of the TV.
72 5 Adjus t the angle o f the M ounti ng Ho ok. Refer to the Instruc tions for SU -WL500. Step 5: Insta ll the TV on the wall Refer to the Instruc tions for SU -WL500. ~ • When y ou put the TV back on the T able-Top St and, reverse the a bove ste ps.
73 Other Information Trou bleshoo ting Many of t he poor p ictures a nd poor so und condi tions are related to improper c onnection of the cab les; refer to t he Quick Setu p Guide provided fo r connection s.
74 TV is l ocked to o ne channel •P e r f o r m Au to Program to ad d receivab le channe ls that are not present in the TV’s mem ory (see page s 22 and 55). Canno t receive or select channel s •P e r f o r m Au to Program to ad d receivab le channe ls that are not present in the TV’s mem ory (see page s 22 and 55).
75 Other Information No so und / No isy sou nd No sound but good picture • Check the volu me control . •P r e s s MUTING or VOL + so that “Muting” disappe ars from t he screen (see page 26). •S e t Speake rs to TV Sp eakers in the Sound se ttings (see page 52).
76 General TV screen feels warm • Due to the thin prof ile of this television, the he at generat ed by the LCD panel backligh t and supportin g electronics wil l be more noticea ble.
77 Other Information Certain programs on DVD or other digi tal sour ces displ ay a loss of detail, e speciall y during fast-mot ion or dark scenes • This is du e to the digital co mpression of the s.
78 Somet imes vid eo streami ng quality is poor when using the w ireless LAN • The w ireless network connection qual ity varies d epending on the distanc e or ob stacles ( e.
79 Other Information Your TV ca nnot connect to the se rver • Check the LAN cabl e or co nnection to your server an d your TV. • Check if your ne twork is pro perly configu red on you r TV. A message a ppears starting that the TV cannot c onnect to your network • Check the current network se ttings.
80 Important Notices For Customer s in Canada This Class B digital ap paratus complies with Canadian ICES -003. FCC Related Inform ation This e quipment has been tested an d found to comply w ith the lim its for a Clas s B digital de vice, pursuant to Part 1 5 of the FC C Rules.
81 Other Information Information s ur le support de f ixation murale compa tib le Utilisez le suppo rt de f ixation m urale Sony cidessous corresp ondan t au modèl e de votre tél é vise ur .
82 Specifica tions System Televisio n system NTSC: Americ an TV sta ndard ATSC (8VS B terrestria l): ATSC complian t 8VSB QAM on cable: A NSI/SCTE 07 2000 (Does not include CableCARD funct ionality) C.
83 Other Information Model name KDL- 60EX645 5 5EX645 Pow er an d others Powe r requireme nt 110-240 V AC, 50/60 Hz (U.S. A./Canada 1 20 V AC, 60 Hz) Powe r consump tion 170 W 152 W in use in standby Le ss than 0.25 W with 120 V AC an d with 240 V AC less than 0.
84 • Optio nal acces sories availa bility de pends o n its sto ck. • Des ign and sp ecificati ons are subject to change wi thout notice. * Dimens ions and mass ar e approximate values. Model name KDL- 50EX645 46EX645/46EX641 40E X645 Power an d othe rs Power requirem ent 110-240 V AC, 50/ 60 Hz (U.
85 Other Information Index 0-9 buttons 26 4:3 Default 53 A Add Digital Channels 55 Advanced Settings 50 Alternate Audio 52 Analog Fine Tune 55 AUDIO OUT 12 Audio Out 52 Auto Display Area 53 Auto Progr.
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© 2012 Sony Corporation Printed in U. S.A. 4-436-788- 11 (1) For Your Convenience Online Registration: Be sure to re gister yo ur TV. United States Can ada http:// productreg istration.s ony.com http://www .sony.ca/ registratio n Softwar e Updates: Your TV is c apable of receiv ing softwa re upda tes.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sony KDL-55EX645 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sony KDL-55EX645 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sony KDL-55EX645, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sony KDL-55EX645 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sony KDL-55EX645, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sony KDL-55EX645.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sony KDL-55EX645. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sony KDL-55EX645 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
