Manuel d'utilisation / d'entretien du produit Z520c du fabricant Sony Ericsson
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1 Contents Contents Getting started ........... ........ 4 Assembly, SIM card, battery, turning on, help, calls . Getting to know the phone 8 Phone overview, icons , menus, entering letters, ac tivity menu, File manager, Memory Stic k Micro™ (M2™).
2 Contents Sony Ericss on GSM 850/90 0/1800/1900 This User guide is published by Sony Ericsson, without any warr anty. Improvements and ch anges to this User guide nece ssitated by typogra phical erro.
3 Contents 1 Restrictions: Sof tware is confidential co pyrighted information of Sun and title to all copies is r etained by Sun and/or its licensors. Custo mer shall not modify, decompile, disassem ble, decrypt, extract, or otherwise reverse engineer S oftware.
4 Getting started Getting started Assembly, SI M card, ba ttery, turning on, help, calls. More informatio n and downloads are available at www.sonyericsson.com/ support. Assembly To use your phone 1 Insert the SIM card and the battery. 2 Char ge the battery .
5 Getting started SIM card and battery To insert SIM card and battery 1 Remove the battery cover by sliding the battery release latch down. 2 Slide the SIM card into its holder with the contacts facing down. 3 Insert the batt ery with the label side up and the connectors faci ng each other .
6 Getting started Turning on your phone Make sure the phone i s charged and a SIM card inserted before turni ng it on. After turning on, use the setup wizard to quickly an d easily prep are for use. To turn on the phone 1 Press and hold . The first start-up may take a few mi nutes.
7 Getting started Settings D ownload starts automatically when the phone turns on the first time or from Settings } the Ge neral tab } Setup Wizard } Settings Download . To view information about functions Scroll to a function } More } Information (if availabl e).
8 Getting to know the phone Getting to know the phone Phone overview, ic ons, menus, entering letters, activity m enu, File manage r, Memory Stick Micro™ (M2™). Phone overv iew Some icons on keys may diff er . 17 18 19 20 21 12 13 14 15 16 8 9 10 11 5 6 7 1 2 3 4 This is th e Inte rnet ve rsion of t he u ser 's guide.
9 Getting to know the phone 1 Camera lens 2 Scr een 3 Forward/next button 4 Rewind/previous button 5 Play/stop button 6 Menu/toggle button 7 Connector for charger , handsfr ee and USB cable 8 Selectio.
10 Getting to know the phone Menu overview PlayNow™* Internet* Entertainment Games Video Player VideoDJ™ PhotoDJ™ MusicDJ™ Remote Con trol Record Sound Demo Tour Camera Messaging Music Player .
11 Getting to know the phone Calls** Organizer All Answered Dialed Missed Alarms Applications Calendar Tasks Notes Synchronization Timer Stopwatch Calculator Code Memo Settings** General Profiles Time.
12 Getting to know the phone Navigation The main menus are shown as icons. Some submenus in clud e tabs. Scroll to a tab by pressing the navigation key left or right an d selecting an option. Navigation keys Navigation key - Key Go to the main menus or to select highlighted it ems.
13 Getting to know the phone - Pres s a number key a nd } Call to speed dial. T urn off the ri ngtone when re ceiving a call. Press and ho ld to set the phone to silent. T he alarm signals even if the phone is set to silent. Pres s to enter a space when wr iting a message.
14 Getting to know the phone View status information in standby . Increa se the volume dur ing a call, or when using the Music player . Adjust the camera br ightness. Press and ho ld to go back one track. Press twic e to rej ect a call. Pres s and hold to voice dial, al ternatively say your ma gic wor d (if set) % 27 Voice dialing .
15 Getting to know the phone Status bar Some of the icons that may appear: Shortcuts Use keypad shortcuts to quickly go to a menu, and you can use predefined navigation key shortcuts to quickly reach certain functions. Ed it the navigation key shortcuts to su it your own needs.
16 Getting to know the phone To change the phone language } Settings } General tab } Language } Phone Language . Select a language. In standby, you ca n also press • 8888 for automatic language. • 0000 for English. To select writing language 1 } Settings } the General tab } Language } Writing Language .
17 Getting to know the phone 3 If the word shown is the one you want, press to accept and add a space. T o accept a wo rd without adding a space, pres s . If the word shown is not the one you want, press or repea tedly to view alternative wor ds. 4 Continue writing the message.
18 Getting to know the phone • My Shortc uts – add, delet e and change the order of s hortcuts. When you sel ect a shortcut and the application opens, other programs are closed or minimi zed. • Internet – your Internet bookmarks. When you select a bookmark and the browser ope ns, other progr ams are closed or minimi zed.
19 Getting to know the phone Unrecognized files are saved in the Other folder. When handling files, you can select several or all f iles in a fo lder at the same time fo r all items except Games and Applications . File manager menu tabs The File manager is divided into three tabs, and icons are included to indicate where the files ar e saved.
20 Calling To select all files in a folder } File Manager and open a folder } More } Mark } Mark All . To delete a file or a subfolder from the File manager 1 } File Manager and open a folder. 2 Scroll to a file } More } Delete . Memory card options Check mem ory stat us or for mat a memory card to delete all information.
21 Calling To switch networks } Settings } the Connectivity tab } Mobile Networks } Select Net work. For more inform ation, contact your network operator. To make a call 1 Enter a phone number (with international country code and area code, if applicable).
22 Calling To check missed calls from standby • If pop-up is set to default: } Calls and use or to scr oll t o the Missed tab. Scroll or to select a number } Call to call. • If activity menu is set to default: Pres s and use or to scroll to the New Events tab and use or to select a number } Call to call.
23 Calling To add a phone contact 1 If Phone Contacts is selected as default, } Contacts } New Contact } Add . 2 Enter the name } OK . 3 Enter the number } OK . 4 Select a number option. 5 Scroll between tabs and select the fields to add information. T o enter symbols such as @, } More } Add Symbol and select a symbol } Insert .
24 Calling To call a SIM contact • If SIM Contacts is default } Contacts and when the contact is highlighted press or to select a number } Call . • If Phone Contacts is set as defaul t } Contacts } Opti ons } SIM Conta cts and select the contact } Ca ll .
25 Calling To save and restore contacts with a memory card } Contacts } Options } Advanced } Back up to M.S. or Restore From M.S . To select the sort order for contacts } Contacts } Options } Advanced } Sort Order . Call list Information about mo st recent calls.
26 Calling To edit your voicemail number } Messaging } Settings } Voicemail Number . Voice control Manage calls with your voice by creating voice comman ds to: • V oic e dial – call som eone by saying their name. • Activate voic e control by using th e Magic W ord, a wo rd or se ntence you choose.
27 Calling 4 If the recor ding sounds OK to you } Yes . If not } No and repeat step 3. To record a nother voice command for a contact } New V oice Cmd. } Add again and repeat steps 2-4 abov e. Caller name Hear your recorded contact name when you receive a c all from that con tact.
28 Calling Voice answering Answer or reject incoming calls by using a previously recorded command, when using a vehicle o r wired portable handsfree. To activate voice answering and record voice answer commands 1 } Settings } the General tab } Voice Control } Voice Answer } Activate .
29 Calling To activate a call forward 1 } Settings } the Ca lls tab } Forward Calls . 2 Select a call type a nd forward option } Activate . 3 Enter the phone numb er to forward your calls to, or press Lookup to find ac o n t a c t } OK . To deactivate a call forward Scroll to the forward option } Deactivate .
30 Calling Conference calls Start a conference call by joining an ongoing call and a call on hold. You then put the conference on hold and add up to five participants, or can make another call. To join the two calls into a conference call } More } Join Calls .
31 Calling To add numbers to the accepted callers list } Settings and use or to scroll to the Calls tab } Manage Calls } Ac cept Calls } Only from List } Edit } Add . Select a contact or } Groups % 33 Groups . To accept all calls } Settings } the Ca lls tab } Manage Calls } Accept Calls } All Callers .
32 Calling To save a fixed number } Cont acts } More } Options } Special number s } Fixed Dialing } Fixed Numbers } New Number and enter the information. Call time and cost During a call, the duration of the call is shown. You can check the duration of your last call, outgoing ca lls and the total time of your calls.
33 Messaging Groups Create a group of numbers and email addresses to send messages to several reci pients at the same time % 33 Messaging . You can also use groups (with numbers) when you create accepted callers lists % 30 Accept calls . To create a group of numbers and email addresses 1 } Contacts } Options } Gr oups } New Group } Add .
34 Messaging 2 If there is no number shown } Edit } New ServiceCenter and enter the number , including the international “+” prefix and countr y/region code } Save . Sending text messages For informati on abou t entering letters % 16 Entering letters .
35 Messaging memory is full, delete messages or move them to the SIM card to be able to receive new m e ssages. Me ssages saved on the SIM card remain until they are deleted. To save a message 1 } Messaging } Inbox and sele ct the message to save. 2 } More } Save Me ssage .
36 Messaging Templates for text messages Add a new template or save a message as a template in y our phone % 35 To save a mes sage . To add a template 1 } Messaging } Templates } New Template } Text . 2 Insert text } OK . 3 Enter a title } OK . To use a template 1 } Messaging } Templates selec t a template } Use } Text Message .
37 Messaging To create and send a picture message 1 } Messaging } Write New } Picture Message . Use the navigation key to scroll to a list of items (for example, pictures and sounds), to add to y our message. Select an item. 2 Use the navigation key to scroll to additional items to add to the message.
38 Messaging If New Eve nts is set to Popup , you are asked if you want to read the picture message. Choose: • } Yes to r ead or play . • } Stop to stop playing or reading • } Reply • } More to view options.
39 Messaging Receiving voice messages When you receive an au tomatical ly downloaded voice message, the vo ice message appears i n the activity menu if New Events is set to Activity Menu . } Play to listen to the message. If New Even ts is set to Popup , you are asked if you want to listen to the voice message.
40 Messaging Help in your phone There are also s e tup instructions and help information as you enter settings. To enter email settings 1 } Messaging } Email } Settings . 2 After settings are entered, } Inbox } More } Snd&Rec to access your em ail.
41 Messaging To write and send an email message 1 } Messaging } Email } Write New . 2 } Add to enter the recipient field } Enter Email Addr to type an email address } OK or } Contacts Lookup to s elect a recipient from Contacts } Select or select an em ail address fr om last used rec ipi en t s } S elect .
42 Messaging Push email Receive a notifi cation in your phone from your em ail server that you h ave new email, if support ed by your email provider. To turn on push email notification • When using send & receive, } Yes to turn on, if required or • } Messaging } Email } Settings .
43 Messaging To send a chat message from My friends 1 } Messaging } My Friends } the Contacts tab and select a contact from the list. 2 } Chat and type your message } Send . Status Show your status to your contacts only or show it to al l users on the My friends server.
44 Messaging To view watching us ers } Messaging } My Friends } the Contac ts tab } More } Watching Users . A l is t of u se r s o n t h e M y fr ie n ds s er v er watching your status information appears.
45 Imaging Imaging Camera, pictures, P hotoDJ™. Camera and video recorder Your phone has a digital camera which also works a s a digital video recorder. You can take pictures, record video clips, save and view them and send them as email attachments or in picture messages vi a picture messa ging.
46 Imaging To use the zoom Use the up and down navigation key to zoom in and zoom ou t. To adjust brightness Use the volume keys to increa se or decrease bri ghtness. To take a self-portrait 1 Hold the phone as shown in the illustration. 2 Press and hold to activate the camera.
47 Imaging Transferring pic tures Transfer to your computer Using the USB cable, you can drag and drop camera pictures to a computer % 68 Transferring files using the USB cable .
48 Imaging 3 } More } Print and follow instructions. 4 Connect the USB cable to the phone. 5 Connect the USB cable to the printer . 6 W ait for feedback in the phone } OK .
49 Imaging picture is shown in standby mode. You can select wallpa per both for the screen and for the external display. PhotoDJ™ When editing pictures press and to navigate the menus. To edit and save a picture 1 } File Manager } Pictures and scroll to the picture you want } View .
50 Entertainment To use more video clip or picture options Record a video cl ip or take a picture } More and select an option, for example, to take a new pictur e. Transferr i ng pictures to your computer Using the USB cable, you can drag and drop camera pictures to a computer % 68 Transferring files using the USB cable .
51 Entertainment Use the music player with the phone open or closed . Phone closed • Press to tur n the Music Player on or of f. • Press to go to the next song. Press to go to the previous song. • Press a nd hold or to fast forward or r e wind. • Press to minimize or maximize Music Player .
52 Entertainment To create a playlist 1 } Music Player } Playlists } New Playlist } Add . Enter a name } OK . 2 Select from the files that are availabl e in the File Manager . Y ou can add several files at a time and you can also add folders. All fi les in the selected folders will be added to the playlist.
53 Entertainment To select a data account for streaming } Settings } the Connectivi ty tab } Streaming Settings and select the data account to use. To stream video and audio 1 } Internet } More } Go to } Enter Address . 2 Enter or choose the addr ess of a W eb page and select a link to stream fr om.
54 Entertainment 4 Y ou can obtain CD information (artist, track, etc.) via Di sc2Phone if you ar e connected to the Internet and extracting music from a CD. To transfer files with the USB cable provided % 68 Transferring files using the USB cable . More informatio n about moving files to your phone is avail able at www.
55 Entertainment To select radio channels Use the navigation key or press - to select a saved channel in positions 1 to 10. Radio options } More for the followi n g options: • Turn Off – turn off the radio. • Save – save the current frequency in a position.
56 Entertainment To download a song 1 When you have listened to a song preview, you can agree to accept the conditions } Yes to download or not. 2 A text message is sent to confirm payment and the file is made available to download. Mu sic is saved in File Manager } Music .
57 Entertainment To edit a MusicDJ™ melody } File Manager } Mu sic and select the melody } More } Edit . Exchanging MusicDJ™ melodies Send and receive mel odies using one of the availabl e transfer methods. You are not allowed to exchange copyright- protected material .
58 Entertainment • Durat ion – to select the display time for the text. • Delet e – to remove the text. • Move – to move the text to another position. • Copy – to copy and paste the text. VideoDJ™ options } More for options: • Play – to view the video clip.
59 Entertainment Games Your phone contains several games. You can also downlo ad games and applications dir e ctly to the folder s in your phone. Help texts are availa ble for most games. To start and end a game 1 } Entertainmen t } Games , select game } Select .
60 Connectivity Connectivity Settings, using Internet, RSS, synchronizing, Bluetooth ™ device , infrared, USB cabl e, update service. Settings Settings may alr eady be entered whe n you buy your phone. If not, make sure you have a phone subscription that supports data transfer (GPRS and EGPRS).
61 Connectivity • Enter Address – enter the addr ess of a W eb page. • Search Internet – use Google to searc h. • Histo ry – list of pr eviously visited W eb pages. • Saved P ages – list of yo ur saved W eb pages. } Tools for the followin g: • Add Bookmark – add a new bookmark.
62 Connectivity Using bookmarks Use, create and ed it bookmarks as quick links to your favorite Web pages for the browser. To work with bookmarks 1 } Internet } More } Go to } Boo kmarks and select a bookm ark } More . 2 Select an option, such as sending a bookmark as a text message.
63 Connectivity Internet profile for Java applications Some Java applications need to connect to the Internet to recei ve information, for example, games that do wnloads new levels from a game serve r. Before you start If settings are no t in your phone % 60 Settings .
64 Connectivity To create a new feed 1 } Messaging } RSS Reader } More } New Feed. 2 } Select from List or By Address and enter the address. To set and use RSS reader options } Messaging } RSS Reader } More and select an op tion.
65 Connectivity To start remote synchronization } Organizer } Synchroniza tion and select an account } Start . Bluetooth™ wirele ss technology The Bluetooth™ function makes wireless connection to other Bluetooth™ devices possible. You can: • connect to handsfree devices.
66 Connectivity To allow connection or edit your device list 1 } Settings } the Connectivity tab } Bluetooth } My Devices and select a device from the list. 2 } More to view a list of options. To add a Bluetooth™ handsfree 1 } Settings } the Connectivi ty tab } Bluetooth } Handsfree .
67 Connectivity To receive an item 1 } Settings } the Connectivi ty tab } Bluetooth } Turn On . 2 } Visibility } Show Phone . 3 When you receive an item , follow the instructions that appear . Transferring sound Transfer the sound for c alls when using a Bluetooth™ device.
68 Connectivity came with the phone or download it at www.sonyericsso n.com/support . The PC Suite also includes help. You can also use the infrared port as a transfer method with compatible devices, for ex ample, to synchronize calendar item s % 64 Synchronizing .
69 Connectivity To use file transfer mode 1 Connect the USB cable to the pho n e and the computer. 2 Phone: Select File Transfer or } Settings } the Connectivity tab } USB } USB Connect ion } File Transfer . The phone shuts down. 3 W ait until your phone memory and memory card, if inserted, appear as external disks in Windows Explor er .
70 Connectivity 3 Connect the USB cable to the phone and the computer . 4 Phone: Select Phone Mode or } Settings } the Connectivity ta b } USB } USB Connection } Phone Mode . 5 Computer: Wait while Wi ndows installs the required dr ivers. 6 Computer: When PC Suite has found your phone you are notified.
71 More features More features Alarm clock, ca lendar, tasks, pr ofiles, time and date, SIM card lo ck, etc. Alarms Set an alarm for a specific time or specific days t o recur on. You can set the alarm signal as a sound or radio. To use alarms 1 } Organizer } Alarms and select an alarm to set } Edit .
72 More features To set when reminders should sound 1 } Organizer } Calendar } More } Advanced } Reminders . 2 } Always for a reminder to sound even when the phone is tur ned off or set to silent. When the r eminder sounds } Yes to read the appointment or } No to tur n off the r eminder .
73 More features To view a task } Organizer } Tasks and select a task } View . To set when reminders should sound 1 } Organizer } Tasks and select a task } More } Reminders . 2 } Always for a reminder to sound even when the phone is turned off or set to silent.
74 More features To use the stopwatch 1 } Organizer } Stopwatch } Start . 2 } Stop or } New Lap for a new lap time. 3 T o reset the stopwatch } Stop } Reset . Calculator The calculator can add, s ubtract, divide and multiply. To use the calculator } Organizer } Calculator .
75 More features 3 Reset code memo? appears } Yes . The code memo is reset and all entr ies are cleared. The next time you enter the code memo, you must start at % 74 To open code memo for the first time . Profiles Your phone has predefined profiles that are set.
76 More features To unblock your SIM card 1 When PIN Blocked appears, enter your PUK } OK . 2 Enter a new four - to eight-digit PIN } OK . 3 Re-enter the new PIN to confirm } OK . To edit your PIN 1 } Settings } the General tab } Security } Locks } SIM Protection } Change PIN .
77 Troubleshooti ng Start-up screen Select a start-up scr een to appear when you turn your phone on % 48 Using pictures . To select a start-up screen } Set tings } the Display tab } St artup Screen and select an op tion. Brightness Adjust the brightness of the screen.
78 Troubleshooting You also have the option to do a Mast er Reset . Some of the pe rsonal data and settings you have ma de will be lost when you do this % 80 Master reset . No battery icon appears when I star t charging the phone Possible cause : The battery is empty or has not been used for a long time.
79 Troubleshooti ng Solution : T ry another battery and char ger for the same phone model , or visit your retailer an d ask them to verify if the battery and char ger are working properly . Solution : Make sure the battery is inserted correctly % 5 To insert SIM card and battery .
80 Troubleshooting Solution : Go to www.sonyericsson.com/support , choose your phone mo del, then choose Product informa tion - Getting started . The guide Synchro nizing the phone with a computer contains install ation instru ctions and a tr oubleshooti ng guide, that ma y assist you in solv ing the problem.
81 Troubleshooti ng PIN Blo cked / PIN2 Blocked. Possible caus e : Y ou have entered your PIN or PIN2 code incorrectly thr ee times in a row . Solution : T o unblock % 75 SIM card lock. Codes do not Match Possible cause : The two codes that you have entere d do not match.
82 Important inform ation Phone Lock Possible cause : The phone is locked. Solution : T o unlock the phone % 76 Phone lock. Phone Lock Code: Possible cause : The phone lock code is required. Solution : Enter a phone lock code. Your phone has a default phone lock code 0000 % 76 Phone lock.
83 Important inform ation please contac t your local dealer. (The phone n umbers below were correct a t the time of going to pri nt. You can always find th e latest updates on www.sonyericsson .com .) In the unlikely even t that your product needs service, please contac t the dealer from whom it wa s purchased, or one of our servic e partners.
84 Important inform ation Netherland s 0900 899 831 8 questions.NL@su pport.sonyeric sson.com New Zealand 0800-100150 questions.NZ@sup port.sonyericsson. com Norway 815 00 840 questions .NO@support.sonyericsson.com Philippines 02-6 351860 questions.PH@support.
85 Important inform ation Nicaragua 1 800 0174 - 800 853 3458 1 800 0164 - 800 853 3458 (Spanish) Panama 001 -888-821-8408 Paraguay 800 853 3458 008 11 800 - 800 853 3458 (Asuncion City) Peru 0 800 70 088 - 80 0 853 3458 (An dinatel) 0 800 50 288 - 80 0 853 3458 (T elphonica Englis h) 0 800 5 0000 - 800 853 3458 (Telepho nica Spanis h) St.
86 Important inform ation ACCESSORIES. THEY COULD HURT THEMSELVES OR OTHERS, OR COULD ACCIDENTALLY DAMAGE THE MOBILE PHONE OR ACCESSORY. YOUR MOBILE PHONE OR ITS ACCESSORY MAY CONTAIN SMALL PARTS THAT C OU LD BEC OM E DETACHED AND CREATE A CHOKING HAZARD.
87 Important inform ation Emer gency calls Mobile phones operate using radio signals, which cannot guar antee connec tion in all co nditions. You should therefo r e neve r rely solely upon any mobile phone fo r essential communi cations (e.g. medical emergencies) .
88 Important inform ation Accessible Solutions/Special Needs For phones sold in the US, you can use your TTY terminal with yo ur Sony Ericsson mobile phone (with the nece ssary accessory).
89 Important inform ation The validity, const ruction and perf ormance of this license shall be governed by the laws of Sweden. The foregoing sha ll apply to the full extent perm itted by, when applicable, statutory cons umer rights.
90 Important inform ation in display brightness and color may occur be tween phones. There may be tiny bright or da rk dots on the display. These are called defective pixels and occur when individu al dots have malfunction ed and can not be adjusted. T wo defective pixels are deemed acce ptable.
91 Important inform ation Declaration of Conformity We, Sony Er icsson Mobile Communications AB of Nya Vattentornet S-221 88 Lund, Swed en declare under our sole responsibility that our product Sony E.
92 Index Index A Activity menu ....................................... 17 alarms .................................................. 71 animation ................................. ............ 49 answering service ................................ 25 applications .
93 Index emergency numbers ............................ 22 entering letters ..................................... 16 F file manager ........ .................................. 18 fixed dialing .......................................... 31 FM radio ...
94 Index My friends ............................................ 42 my numbers ......................................... 30 N navigating menus ................................. 12 networks .............................................. 20 notepad ....
95 Index stopwatch ............................................ 73 streaming media ................................... 53 submenus ............................................. 12 synchronizing ................................. 64–65 T T9™ Text Input .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sony Ericsson Z520c c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sony Ericsson Z520c - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sony Ericsson Z520c, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sony Ericsson Z520c va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sony Ericsson Z520c, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sony Ericsson Z520c.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sony Ericsson Z520c. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sony Ericsson Z520c ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
