Manuel d'utilisation / d'entretien du produit W200i du fabricant Sony Ericsson
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This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. i.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 1 Contents Getting to know your phone . . . . . . . . . . . . . . . . . . 6 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 2 Added dimensions - Accessories from Sony Ericsson Portable Speakers MPS-60 Small yet powerful speakers that fit in your pocket. Stereo Portable Handsfree HPM-70 Deep bass with light in-ear design.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 3 Sony Ericsson GSM 900/1800/19 00 This User guide is publishe d by Sony Ericsso n Mobile Communications AB or its lo cal affiliated company, without any warranty.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 4 WALKMAN is a trademark of Sony corporation. Microsoft® Windows® (Microsoft® Windows® Explorer) are either registered trademarks or trademarks of Microsoft Co rporation in the United States and/or other countries/regions.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 5 3 Restricted Rights: Use, duplicatio n or disclosure by the United States government is subject to th e restrictions as set forth in the Rights in Technical Data and Computer Software Clause s in DFARS 252.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 6 Getting to know your phone Selection key Back key Memory Stick Micro™ (M2™) Microphone Vo.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 7 Menu overview PlayNow™* Internet services* Entertainment Online services * Games PhotoDJ™.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 8 * Some menus are operator-, netw ork- and subscription-dependent. ** The menu depends on whi ch contacts are selected as default. *** Use the navigation key to mo ve across tabs in submenus.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 9 Status bar icons Icon Description GSM network signal strength. GPRS is within rang e and can be used. Battery status. Battery charging. Missed incoming call.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 10 Assembling your phone Insert the SIM card and charge the battery to use your phone. SIM card When you register as a subscr iber with a network operator, you get a SIM (Subscriber Iden tity Module) card.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 11 To insert the SIM card and charge the battery 1 Slide the cover open and lift it off. 2 Insert the SIM card. Make sur e the SIM card is placed under the silvery holders.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 12 5 Connect the charger to the phone. The symbol on the charger plug must face upwar ds. 6 It may take 30 minutes for the battery icon to appear .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 13 To insert and remove a Me mory Stick Micro™ (M2™) 1 Open the cover and insert the memory card (with the contacts facing down). 2 Press the edge to r elease and to remove.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 14 To turn the phone on and off 1 Press and hold to turn on or off. 2 Select whether you want to use the phone with all functionality or the W alkman® player only % 15 Start up menu .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 15 Start up menu Each time you turn on the phone, you can select to listen to music only - instead of using the phone with full functionality.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 16 Navigating the menus The main menus are shown as icons. Some submenus include tabs that appear on the screen. • Press (navigation key) to go to the main menu or to select items.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 17 Shut down menu Shut down the phone, lock ke ys, turn on silent mode or activate a profile. For more information about profiles % 63 Profiles . To open and close the shut down menu Press and select an option from the list.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 18 Synchronizing items For more information % 59 Synchronizing .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 19 • T o change input method, press and hold . T9™ Text Input The T9™ Text Input method uses a built-in dictionary to recognize the most commonly used word for each sequence of key presses.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 20 Options when entering letters } More to view options wh en entering letters.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 21 Stroke input A Chinese character is built up of strokes. There are more than 30 basic strokes, whic h are grouped into 5 stroke categories. Each category is re presented on the keypad by one of the keys - .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 22 Dot 六 州 心 性 電 Right Slope 人 火 又 之 木 Down- Curved- Over 西 四 酉 酷 .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 23 Down- Over - Down- Hook 張 號 費 夷 鄂 Down- Over - Down 鼎 亞 Over - Hook 寫 字 .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 24 Over - Down- Over - Hook 乃 奶 盈 鼐 Over - Down- Over - Down 凸 Curved- Hook 家 狗 .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 25 Components The basic building units of Chinese characters are components that are made up of strokes.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 26 Pinyin input Press the keys containing the required Pinyin letters, and the phone will make various proposals on the screen, according to the pronunci ation rules of Mandarin.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 27 For example, to enter " 信息 " 1 Press , , . 2 When "xin" is highlighted, press or and select " 信 ", then press .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 28 Calling Making and receiving calls Turn on the phone and make su re that you are within range of a network to make and receive calls % 14 To turn the phone on and off .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 29 To use the loudspeake r during a voice call } More } Turn on speaker or } Turn off speaker . Missed calls When Missed calls: is displayed } Yes to view it now.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 30 Contacts Contacts is your personal phonebook. Choose Phone contacts for detailed information saved in the phone memory or SIM contacts for names and numbers on the SIM card.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 31 7 When you have entered the information } Save . To add a picture or a ringtone to a contact 1 From standby select Menu } Contacts and select the contact.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 32 To call a contact written in Latin characters 1 } Contacts . Press and hold to switch the search language to English. Then en ter the first letter of the contact you want to call.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 33 To copy names and numbers to the SIM card 1 From standby select Menu } Contacts } Options } Advanced } Copy to SIM . 2 Select Copy all or Copy a number .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 34 To delete contacts • From standby select Menu } Contacts select a contact, press . • From standby select Menu } Contacts } Options } Advanced } Delete all contacts } Yes and } Yes .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 35 To check your voicemail number From standby select Menu } Messaging } Settings } Voicemail number . Diverting calls Divert calls, for example, to an answering service.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 36 Receiving a second call When you receive a second call, select one of the following options: • T o answer and put the ongoing call on hold } Answer .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 37 Additional calling functions Notepad Write down a phone number du ring a call. When you end the call, the number remains on the screen to call or save in your contacts.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 38 Messaging Y our phone supports various messaging services. Contact your service provider about the services you can use or visit www.sonyericsson.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 39 5 T o change the default opti ons for your message, for example, to request a r ead report } More } Advanced select an option } Edit and select a setting } Done .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 40 To delete several me ssages in a folder 1 Select a message } More } Delete all msgs or } Mark several . 2 } Mark to select messages } More } Delete messages .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 41 Creating and sending picture messages Select to write text and add pictures, sound, video, your signature, and ot her attachments. To create and send a picture message 1 From standby select Menu } Messaging } Write new } To Picture msg .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 42 Voice messages Send and receive a sound r ecording as a voice message. To record and send a voice message 1 From standby select Menu } Messaging } Write new } Voice message .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 43 To write and send an email message 1 From standby select Menu } Messaging } Email } Write new .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 44 To delete email messages • T o delete a selected message, press . • T o delete several messages in a folder } More } Mark several . Scroll and } Mark to select messages.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 45 Imaging Camera and video camera Your phone has a camera which also works as a video camera. Take pictures and reco rd video clips to save, send or use.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 46 Camera options When the camera is activated } More to view options: • View all pictures .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 47 Pictures and video clips Your phone comes with a sel ection of pictures and video clips, which you can delete to free memory. All pictures and videos are saved in File manager .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 48 Exchanging pictures and video clips Exchange pictures and video c lips with friends using one of the available transfer methods. You may not be allowed to exchange copyright-protected material.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 49 Entertainment Walkman ® player The Walkman ® player is an all in one music and video player. The following file type s are supported: MP3, MP4, 3GP, AAC, AMR, MIDI, IMY, EMY and WAV (16 kHz maximum sample rate).
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 50 3 Phone: If your phone is turned off, it automatically sets to File transfer . If your phone is turned on } File transfer in the pop-up. Y our phone w ill turn off and prepar e for file transfer .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 51 • Press or to view and scr oll files in the current playlist during playback. • Press Play to select a highlighted file in a list. • When a video clip is playing, press to play the video in slow motion.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 52 To add files to a playlist 1 From standby select Menu } WALKMAN } Playlists . Scroll to a playlist } Open } More } Add media . 2 Select from the files th at ar e available in File manager .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 53 Radio Listen to FM radio with RDS (Radio Data System) functionality. You must conn ect the handsfree to your phone as it works as an ante nna. The radio can also be used as an alarm signal % 62 Alarm clock .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 54 PlayNow™ From standby select Menu } PlayNow™ to pre-listen, buy and download music via the Inte rnet. If required settings are not already in your phone % 57 Settings .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 55 To send and re ceive a melody 1 From standby select Menu } File manager } Sounds and select a melody. 2 } More } Send and select a transfer method.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 56 Themes Your phone comes with predef ined themes. You can also download new content to your phone. For more information, visit www.sonyericsson.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 57 Connectivity Settings Settings may already be entered when you bu y your phone. If not, contact your network operator, service provider or visit www.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 58 Using Internet Browse modified Internet serv ices via HTTP (Hyper Text Transfer Protocol). To select an Internet profile From standby select Menu } Settings } Connectivity } Internet settings } Internet profiles and select a profile to use.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 59 Synchronizing Synchronize phone contacts, appointments, tasks and notes with a computer via a tran sfer method or by using an Internet service.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 60 File transfer 1 Turn on your phone. 2 Connect the USB cable to your phone and computer . 3 Select File transfer in the dialogue th at appears in the phone.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 61 Infrared port The infrared port in your ph one can be used to exchange information with another de vice equipped with infrared.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 62 More features Time and date The time is always displayed in standby. To set the time and date • From standby select Menu } Settings } General } Time & date .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 63 Profiles Your phone has predefined pr ofiles set to suit a certain environment. You can reset all profile settings to how they were set when you bought your phone.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 64 To activate the sleep mode clock From standby select Menu } Settings } Display } Sleep mode clock } On . Calendar You can add appointments with reminders in your calendar.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 65 To send and receiv e an appointment 1 } Organizer } Calendar and select an appointment for a certain day. 2 } More } Send and select a transfer method.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 66 To unblock your SIM card 1 When PIN blocked is displayed, enter your PUK } OK . 2 Enter a new four - to eight-digit PIN } OK . 3 Re-enter the new PIN to confirm } OK .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 67 To set the automatic keylock From standby select Menu } Settings } General } Locks } Automatic keylock . Phone lock Protect your phone against unauth orized use if it is stolen and the SIM card is replaced.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 68 Code memo Save security codes, such as for credit cards, in the code memo. Set a passcode to open the code memo. Checkword and security To confirm that you have ente red the correct passcode for the code memo you must en ter a checkword.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 69 To change the passcode 1 From standby select Menu } Organizer } Code memo and enter your passcode } Continue . 2 } More } Change passcode . 3 Enter your new passcode } Continue .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 70 Troubleshooting Some problems require you to call your service provider, but you can easily correct most of the problems yourself.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 71 Master reset Reset the phone by deleting changes you have made to settings, and content you have added or edited. To reset the phone 1 } Settings } General } Master reset .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 72 Wrong PIN/Wrong PIN2 You have entered your PIN or PIN2 incorrectly.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 73 Important information Sony Ericsson Consumer Web site On www.sonyericsson.com/support there is a support section where help and tips are only a few clic ks away.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 74 Country/Region Phone Number/Email Address Australia 1-300 650 050 questions.AU@support.sonyericsson.com Argentina 800-333-7427 questions.AR@support.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 75 Greece 801-11-810-810 210-89 91919 (from mobile phone) questions.GR@support .sonyericsson.com Hong Kong 8203 8863 questions.HK@support .sonyericsson.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 76 Romania (+4021) 401 0401 questions.RO@support.sonyericsson.com Russia 8(495) 787 0986 questions.RU@support.sonyericsson.com Singapore 67440733 questions.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 77 Guidelines for Safe and Efficient Use Please read this information before using your mobile phone. These instructions are intended for your safety.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 78 CHILDREN KEEP OUT OF CHILDRENS REACH. DO NOT ALLOW CHILDREN TO PLAY WITH YOUR MOBILE PHONE OR ITS ACCESSORIES. THEY COULD HURT THEMSELVES OR OTHERS, OR COULD ACCIDENTALLY DAMAGE THE MOBILE PHONE OR ACCESSORY.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 79 Turn off your mobile phone before removing the battery. Do not put the battery into your mouth. Batte ry electrolytes ma y be toxic if swallowed.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 80 Emergency calls Mobile phones operate using radi o signals, which cannot guarantee connection in all conditions. You sh ould therefore never rely solely upon any mobile phone for essent ial communications (e.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 81 Specific Absorption Rate (SAR) is the unit of measurement for the amount of radio freque ncy energy absorbed by the body when using a mobile phone.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 82 Accessible Solutions/Special Needs For phones sold in the US, you can use your TTY term inal with your Sony Ericsson mobile phone (wit h the necessary accessory).
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 83 The memory card is fo rmatted prior to shipping. To reformat the memory card, use a compatible de vice. Do not use the standard operating system format when formatting the me mory card on a PC.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 84 Accessories Sony Ericsson recommends us e of Sony Ericsson original accessories for safe an d efficient use of its products. Use of third- party accessories may de crease performance or pose a risk to your health or safety.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 85 Sony Ericsson and its thi rd party suppliers and licensors are t he sole and exclusiv e owner of and retain al l rights, title and in terest in and to the Software.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 86 Please note that some of your pe rsonal settings, do wnloads or other information may be lost when your Sony Ericsso n Product is repaired or replaced.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 87 only batteries and chargers approved by Sony Ericsson. Minor variations in display br ightness and colour may occur between phones. There may be tiny bright or dark dots on the display.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 88 The warranty provided does not affect the consumer's statutory rights under applicable legislation in force, nor the consumer's rights against the dealer aris ing from their sales / purchase contract.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 89 Declaration of Conformity We, Sony Ericsson Mo bile Communications AB of Nya Vattentornet SE.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 90 Index A alarm clock 62 alerts 54 answering service 34 B battery 78 charging 11 brightness 63.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 91 H HTTP 58 I icons 9 infrared port 61 Internet 58 K keypad lock 66 L language phone 18 writin.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 92 P phone lock 67, 72 phonebook, see contacts 30 picture messaging 40–41 automatic download .
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. 93 start-up screen 63 synchronizing 59 T T9™ Text Input 18 text messaging 38–39 themes 56 t.
This is t he I n t e r net ve r s i on of t he use r ' s guide. © Print only f or p r iva t e use. Sony Ericsson Mo bile Communications AB SE-221 88 Lund, Sweden www.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sony Ericsson W200i c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sony Ericsson W200i - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sony Ericsson W200i, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sony Ericsson W200i va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sony Ericsson W200i, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sony Ericsson W200i.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sony Ericsson W200i. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sony Ericsson W200i ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
