Manuel d'utilisation / d'entretien du produit T700 du fabricant Sony Ericsson
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Thank yo u for purc hasing a Sony Eric sson T700. Communicate in style. Show who you are. For additi onal phone content, go to www.sonyericsson.com/fun . Register now to get a suite of tools, free online sto rage, special offers, n ews and compet itions at www.
Accessories – More for your phone These ac cessories can be purchased sep arately b ut may not be availabl e in every market. T o view the full range go to www.
1 Contents Conten ts Getting star ted ....... ............ 6 Assemb ly ....... .... .... ...... ..... .... ...... .... . 6 Turnin g on the phone .... ...... .... .... ... 7 Help .... .... ..... ...... .... .... ....... .... .... ...... . 8 Chargin g the batter y .
2 Contents Templa tes .... ...... .... .... ....... .... .... ..... 45 Voice mes sages ...... ....... .... .... ...... . 45 Email .... ....... .... ...... .... ..... ...... .... .... . 45 My friend s ...... .... .... ...... ..... .... ...... ... 47 Area a nd cel l info rma tion .
3 Sony Ericsson T 700 UMTS HSDPA 210 0 GSM EDG E 850/900/18 00/1900 This User guide is published by Sony Ericsson Mobile Communications AB or it s local affiliated company, without any warr anty.
4 T9™ Text In put is a tradem ark or a registe red trademar k of Tegic Commun ications. T9™ Text Input is license d under one or more of the foll owing: U.S. Pat. No s. 5,818,437 , 5,953,541, 5,187 ,480, 5,945,928, an d 6,011,55 4; Canadian Pat. N o.
5 Note: S ony Ericsson advises users to backup t heir pers ona l dat a info rmat ion. All illustrations are for illustration only and may not accurately depict the actual phon e. Instruction s ymbols These symbols may appear in t he User guide. Note Tip Warni ng A service or function is ne twork- or subs cripti on-depende nt.
6 Getting started Getting starte d Assembly Before you start using your phone, you need to insert a SIM card and the battery. To insert the SIM card 1 Unlock and r emove the b attery co ver. 2 Slide the SIM c ard into its holder with the gold-colour ed contacts faci ng down.
7 Getting started Turn in g on th e ph one To turn on the phon e 1 Press and hol d down . 2 Enter your SIM card PIN, if requested and se lect OK . 3 Select a language. 4 Select Yes to use the setup wizard while Intern et and pictur e message settings are do wnloaded.
8 Getting started Help In addition to th is User guide, Getting started g uides and mo re informat ion are a vai lab le at www.sonyericsson.com/support . Help and information are also available in y ou r ph one . To view tips and tricks 1 From standb y select Men u > Settings > the General tab > Setup wizard .
9 Getting started Phone o verview 8 9 13 11 10 12 14 1 2 3 5 4 6 7 1 Ear speak er 2 Screen 3 Selection keys 4 Call key 5 Activity menu key 6 Selection key 7 Keyl ock key 8 Microphone 9 Silent key 10 C.
10 Getting started 18 19 20 21 22 15 16 17 15 Camera lens 16 Self-portrait mirror 17 Strap holder 18 Connector for charger, handsfree and USB cable 19 Memory card s lot 20 Battery cove r lock 21 Speaker 22 Photo light, torch, video indicator light This is the Internet version of th e User guide.
11 Getting started Menu over view PlayN ow™ * Inter net * Enter tai nmen t Online services* TrackID™ Location services Games VideoD J™ PhotoD J™ MusicDJ™ Remote co ntrol Record sound Demo to.
12 Getting started Calls** Organizer All Answered Dialled Missed Fil e mana ger ** Applications Video call Calendar Tasks Notes Synchronization Time r Stopwa tch Ligh t Calculator Code m emo Settin gs.
13 Getting started Navigatio n To na viga te t he p hone menus 1 From st an dby se lect Menu . 2 Use the navigati on key to move through the menus. To select actions on the screen • Press the left, ce ntre or right selectio n key. To view options for an item • Select Options to, for ex ample, edit.
14 Getting started To edit a naviga tion key shortcut 1 From standb y select Men u > Settings > the General tab > Shortcuts . 2 Scroll to an option a nd select Edit . 3 Scroll to a menu opt ion and sele ct Shortc. Main menu shortcuts Menu numbering starts from the top left i con and mov es acros s and then down row b y row.
15 Getting started To insert a memory card • Insert t he memory card wi th the gold- coloured contacts f acing down. To remove a memory card • Pres s th e ed ge o f t he m emo ry ca rd t o release and remove i t. To view mem ory card options 1 From stan dby sel ect Menu > Organizer > File manager > the On memo ry ca rd tab.
16 Getting started To enter full stops and commas • When you ent er text, pres s . To enter a symbol 1 When you ent er text, sel ect Options > Add symbol . 2 Scroll t o a symbo l and select Inse rt . To ent er te xt usi ng T9™ Tex t Inp ut 1 From stand by sele ct, for ex ample, Menu > Messa gin g > Wr it e n ew > Text message .
17 Getting started General ins tructions Regardless of which inpu t method yo u choose, your phone has a function to speed up the entry o f Chines e char acters.
18 Getting started Down- Over 山 屯 母 互 剝 Left Slope- Over 台 去 公 約 能 Left Slope-Dot 女 好 巡 巢 災 Down-Lift 衣 以 食 收 瓦 Right Slope- Hook 我 或 民 成 找 Down- Over.
19 Getting started Components The basic building units of Chinese character s are c omponents that are made u p of st roke s. A fte r ent eri ng the first tw o strokes o f the desi red charac ter, the com ponen t and chara cter candidates that started with t hat stroke are dis played in the cand idate ro w.
20 Music For example, to enter “ 信息 ” 1 Pres s , , . 2 When “xin” i s highl ighted, pres s or and sel ect “ 信 ” , th en press . (If you wa nt to enter any of the other suggested Piny in combinations, scroll up or down to the desi red combination, then press ).
21 Music Musi c pla yer To pl ay mus ic 1 From st an dby se lect Menu > Medi a > Musi c . 2 Browse by catego ry using the navigation key. 3 Scroll to a tr ack an d select Play . To st op pla yin g musi c • Press the centre navigation key. To fast forward and rewind • Press and hol d down or .
22 Music Audio bo oks You can listen to audio books th at you have transferred to your phone from a computer using Sony Ericsson Media Manager . To access audio books • From standb y select Men u > Me dia > Music > Audio books .
23 Music Online music and video clips You can view video clips and listen to music by streaming them t o your phone from the Internet. If you cannot us e the Intern et, see Troubleshooting on page 68.
24 Music To switch betw een saved channels • Press or . MusicDJ™ You can compo se and edit y our own melodies to use as ringtones. Pre- arranged s ounds with differ ent charact eristics a re avai lable. To compose a melody 1 From standb y select Men u > Entert ainment > Musi cDJ™ .
25 Transferring and handling content Transferring and han dling conte nt You can transfer and handle content such as p ictures and music. Ha ndlin g c onte nt w it hin the phone You can use F ile mana ger to handle content sav ed in the phon e memory or on a memory card.
26 Transferring and handling content Transferring content to and from a co mput er You can use Sony Er icsson Media Manager to transfer content between your phone and a computer . When you mo ve or cop y content from a compu ter to you r phone u nrecog nized content is saved in the Oth er fo lder in the file manager.
27 Transferring and handling content Using the USB cable You can connect y our phone to a computer with the USB cable to synchronize, transfer and back up phone content and use your phone as a modem. For more informati on, go to www.sonyer icsson .com/suppo rt to read Getting started guides.
28 Transferring and handling content Phone name You can enter a name for your phone that is shown to other devices when usin g, for ex ample , Bluet ooth™ w ireles s technology. To enter a phone name 1 From standb y select Men u > Settings > the Con nect ivity tab > Phone n ame .
29 Transferring and handling content To pair the phone with a Bluetooth handsfree for the first time 1 From st an dby se lect Menu > Settings > the Connect ivity tab > Bluetooth > Handsfree . 2 Sel ect a devi ce. 3 Ente r a passco de, if required .
30 Transferring and handling content To make a backup using the Sony Ericsson P C Suite 1 Computer: Start the Sony Ericsson PC Suite from St ar t/ Pro gra ms / Sony Ericsson/PC Suite . 2 Follow the instructions in the Sony Ericsson PC Suite for how to connect.
31 Calling Calling Making and receiving calls You need to turn on you r phone and be within range of a network. To make a ca ll 1 From st andby enter a phon e number (with international country/region code and are a code, if applic able). 2 Press . To end a call • Press .
32 Calling To re-dial a number • When Retr y? appe ars se lect Ye s . To answer a call • Press . To reject a call • Press . To change the ear speaker volum e during a call • Pres s the vo lume key up o r down . To mute the microphone d uring a call 1 Press and hold d own .
33 Calling To view your local emergency numbers 1 From st an dby se lect Menu > Contacts . 2 Scroll to New co ntact and select Opti ons > Specia l numbe rs > Emergency nos.
34 Calling To add a p hone contact 1 From standb y select Men u > Contacts . 2 Scroll to New contact and s elect Add . 3 Enter the name and s elect OK . 4 Scroll to New number: and select Add . 5 Enter the number and select OK . 6 Select a number opti on.
35 Calling To go d irectly to th e contacts lis t • From stand by press and hold do wn – . To call wit h Smart se arch 1 From s tandby pre ss – to enter a sequence of (at least two) digits. All entries which match the sequence of digits or corresponding letters are shown in a list.
36 Calling SIM contacts SIM contacts can contain names and numbers o nly. The y are saved on the SIM card. To add a SI M contact 1 From standby select Menu > Contacts . 2 Scroll to New contact and s elect Add . 3 Enter the name and s elect OK . 4 Enter the number and select OK .
37 Calling Groups You can create a group of phone numbers and emai l addresses from Phon e cont acts t o s end mess ag es to . See Messaging on page 43. You can also use groups (with phone numbers) when you create accepte d callers lists. See Acce pt call s on page 41.
38 Calling To enter yo ur voicemail numb er 1 From standby select Menu > Messaging > Settings > Voic ema il numbe r . 2 Enter the number and select OK .
39 Calling To activate voice answering and record voice answer commands 1 From st an dby se lect Menu > Settings > the General tab > Voice con trol > Voic e answ er > Activate . 2 Follow the i nstructions that appear and select Conti nue .
40 Calling To activate call waiting • From standb y select Men u > Settings > the Call s tab > Manage cal ls > Ca ll waitin g > Activate . To make a s econd call 1 During the call, select pres s . This puts the ongoing call on hold. 2 Select Options > Add call .
41 Calling To have a private conversation 1 During the call, select Options > Talk to and select the participant to talk to. 2 To re sume the c onf eren ce ca ll, se lect Opti ons > Join call s . My numbers You can view, add and ed it your o wn phone nu mbers.
42 Calling Fixed d ialling Fixed dialling allows calls to be made only to certain numbers saved on the SIM ca rd. T he fi xed numb ers ar e protec ted b y your PIN 2. Partial numbers ca n be saved. For example, saving 0123456 allows c alls to be m ade to all nu mbers startin g with 0123456.
43 Messaging Messaging Receiving and saving messages You are notif ied when yo u receive a message. Messages are automatically saved in the p hone memo ry.
44 Messaging Pict ur e mes sage s Picture messages can contain text, pictures, s lides, sound reco rdings, video clips , signatur es and at tachmen ts. You can send picture messages to a mobi le phon e or an email add ress. To create and send a picture message 1 From standby select Menu > Messaging > Writ e n ew > Picture msg .
45 Messaging Temp lat es If you often use the same phrases and pictures in a me ssage, yo u can save the mes sage as a template . To add a text message temp late 1 From standby select Menu > Messa gi ng > Templates > Ne w tem pla te > Text .
46 Messaging To write and send an email message 1 From standby select Menu > Messaging > Email > Wr ite new . 2 Select Add > E nter email add ress . Enter the email addre ss and select OK . 3 To add more recipients , scroll to To: and sel ect Edit .
47 Messaging To turn on push email notification • From standby select Menu > Messa gi ng > Email > Settings > Pus h email . My friends You can connect and log in to the My friends server to com municate online with chat messag es. If you cannot use My fri ends, see Troubleshoo ting on page 68.
48 Messaging Chat gr oup A chat gro up can be sta rted by your service pr ovider, by an individual My friends user or b y yourself. You can save chat groups by s aving a chat invita tion or by searc hing for a specific chat grou p. To create a chat g roup 1 From standby select Menu > Messaging > My frie nds > the Chat groups tab.
49 Imagi ng Imaging You can take pictures and reco rd video clips to vie w, save or send. Y ou can use the lig ht when recor ding v ideos. You find saved p ictures and vi deo clips in Medi a and in File manager . Viewfi nder and c amera key s Usin g the came ra To activate th e camera • From s tandby p ress and hold .
50 Imagi ng To view pictures 1 Activate the came ra and sele ct . 2 Scroll to the item. More camer a featur es You can im prove an underexpos ed picture with Photo fix. Camera icons and settin gs Icons on the scr een inform w hat the current set ting is.
51 Imagi ng Phot o tags You can tag p ictures to c ategorize them in Photo tags . For example , you can create a vac ation tag and add it to all your vacation photos. To create a new photo tag 1 From st an dby se lect Menu > Medi a > Photo > Camera album .
52 Imagi ng Use Sony Ericsson Media Mana ger to transfer co ntent to and from your phone. See T ransferr ing content to and from a c om put er on page 26 for more info rm atio n. Phot oDJ™ a nd Vi deoDJ ™ You can edit pict ures and video clips. To edit and save a picture 1 From standb y select Men u > Me dia > Photo > Camera album .
53 Imagi ng To send video clip s to a blog 1 From st an dby se lect Menu > Medi a > Video . 2 Scrol l to a video clip and s elect Options > Send > To bl og . 3 Enter a tit le and text and select OK . 4 Select Publish . To go to a b log address from contacts 1 From st an dby se lect Menu > Contacts .
54 Internet Inter net If you cannot use the Internet, see Troubleshooting on page 68. To s tart br owsing 1 From standb y select Men u > Internet . 2 Select Options > Go to . 3 Select a n option. To exit the b rowser • When you b rowse the Interne t, select Options > Exit br owse r .
55 Internet To send a link 1 When y ou browse th e Internet, se lect Opti ons > Tools > Send li nk . 2 Select a transfer me thod. Internet keypad shortcut s You can use the keypad to go directly to an Internet browser function. To select Internet keypad sho rtcuts 1 From st an dby se lect Menu > Internet .
56 Internet 3 Select a heading to expand. 4 Select a n icon dep ending on content , to op en a Web p age, to download an audio podcast, to downl oad a video podcast or to download a photo. Upda ting W eb fe eds You can manually update your feeds, or schedule updat es.
57 Synchronizing To access audio podcasts • From st an dby se lect Menu > Medi a > Musi c > Podcasts . To access video podcas ts • From st an dby se lect Menu > Medi a > Video > Podcasts . Phot o feeds You can subscribe t o Photo feeds and downloa d phot os.
58 Synchronizing To install the Son y Ericsson P C Suite 1 Turn on y our comp uter and i nsert th e CD. The CD starts automati cally and the installation window opens. 2 Select a language and click OK . 3 Click Install Sony Ericsson PC suite and follow the instruct ions on the screen.
59 Synchronizing 8 Select Datab ase n ame and enter the req uir ed in for ma tio n. 9 Scroll to the Advanced tab to enter additional settings for sync hronizing and se lect Save . To synchronize us ing SyncML 1 From standby select Menu > Organ iz er > Synchroniza tion .
60 More feat ures More features Flight mode In Fl ight m ode the ne twork and radio transcei vers ar e turned off to p revent disturbance to sensitive equipment.
61 More feat ures To use Update serv ice using a PC • Go to www.son yericsson .com/suppo rt . Location services You can get help to find your way and save your favour ite locations. With information from mob ile towers near you, you may be a ble to vi ew your approximate location on a map.
62 More feat ures To set the alarm signal 1 From standb y select Men u > Alarms . 2 Scroll to an alarm and select Ed it . 3 Scroll to the tab. 4 Scroll to Alarm signal : and sele ct Ed it . 5 Find and s elect an ala rm signal. Select Save . To silence the alarm • When the alarm sounds, press any key.
63 More feat ures To add an appointment 1 From standby select Menu > Organ iz er > Cal endar . 2 Select a date . 3 Scroll to New appo intment and select Add . 4 Enter the information a nd confirm each entry. 5 Select Save . To view an appointment 1 From standby select Menu > Organ iz er > Cal endar .
64 More feat ures Ta sks You can add new ta sks or reuse e xisting ta sks. To add a tas k 1 From standby select Menu > Organizer > Tasks . 2 Select New tas k an d sele ct Add . 3 Select a n option. 4 Enter details and co nfirm each entry. To view a task 1 From standby select Menu > Organizer > Tasks .
65 More feat ures Them e You can change the appearance of the scre en thro ugh i tem s su ch as colo urs and wal lpap er. You ca n also create new themes and down load th em. For more information, go to www.sonyericsson.com/fun . To set a theme 1 From st an dby se lect Menu > Settings > the Dis play tab > Theme .
66 More feat ures To start a game 1 From standb y select Men u > Me dia > Games . 2 Select a game. To end a game • Press . Applications You can download and run Java appl ications.
67 More feat ures If you ente r your PIN i ncorrectl y three times in a ro w, the SIM car d is blo cked and you need to ent er your PUK (Personal Unblocking Key). Your PIN and PUK are supp lie d by you r net work operator. To unblock the SIM card 1 When PIN blocked appears, enter your PUK and select OK .
68 Tr oubl esh oot in g Keypad lock You ca n set this lo ck to avo id acci dental dial ling. Inc oming ca lls ca n be ans were d without unlocking the keypad. To use the au tomatic keylo ck 1 From standby select Me nu > Set tings > the General ta b > Securi ty > Autom ati c keylock .
69 Troubleshooting If you select Reset all , your sett ing s and content, such as contac ts, messages, pictur es, sounds a nd downlo aded games, will be deleted. You may also lose content that was in the phone a t purchase . To r eset the phon e 1 From st an dby se lect Menu > Settings > the General tab > Master reset .
70 Tr oubl esh oot in g To s elect a n MMS profile 1 From standby select Menu > Messaging > Settings > Pictu re mess age > MMS profile . 2 Select a profil e. To set t he message s erver address 1 From standby select Menu > Messaging > Settings > Pictu re mess age .
71 Troubleshooting To rese t code mem o 1 From standby select Menu > Organ iz er > Code m emo . 2 Enter an incorrect passw ord 3 times. 3 Rese t Cod e memo ? appears .
72 Important inf ormation The SIM card is not working properly . Insert your SIM card i n another phone. If this works, i t is probably your phone that is causing the pro blem. Please contact th e nearest So ny Ericsson service locatio n. Emerg . ca lls on ly You ar e wit hin r ange of a net wor k, but you are not a llowed t o use it.
73 Important informat ion Support Coun try/Regio n Phon e numbe r Email ad dress Anguilla 1-800-080-9518 (Toll Free) questions.CO@suppor t.sonyericsson.com Antigua 1-800-081-9518 (Toll Free) questions.CO@supp ort.sonye ricsson.com Argentina 0800-333-7427 (T oll Free) que stions.
74 Important inf ormation Germany 0180 534 2020 (Loca l rate) que stions.DE@supp ort.sonyeri csson.com Greece 801 11 8 10 810 (Toll F ree) +30 210 899 19 19 questions.GR@support.sonyericsso n.com Guatemala 1-800-300 -0057 (Toll Fre e) q uestions.CO@su pport.
75 Important informat ion Russian Federa tion +7 (495) 7870986 questions.R U@support.sonyer icsson.com Saudi Arabia +971 4 3919 880 q uestions.sa@sup port.sonyericsso n.com Singapore +65 6744 073 3 questio ns.SG@support .sonyericsson.com Slovak Republ ic 02 5443 6443 questions.
76 Important inf ormation Guidelines for Safe and Ef fici ent Use Please follow th ese guidelines. Failure to do so might entail a p otential he al th r isk or product mal function . If in doubt as to its proper fu nction, have the produ ct checked by a certified serv ice pa rt ner be fore cha rgin g or usi ng it .
77 Important informat ion battery. Performanc e depends on tempe ratures, signal strength, u sage patte rns, features selec ted and vo ice or d ata tra nsmis sion s. Only Sony Erics son service partner s should remove o r replace built-in batterie s. Use of batt eries tha t are not S ony Ericsson branded may pose increa sed safety risks.
78 Important inf ormation chosen netwo rk, the actual S AR level can be well below this value. Ther e is no proof of difference in safety based o n difference in S AR value. Product s with radio transmitter s sold in the US must be cer tified by the Fed eral Commun ications Commission (FCC).
79 Important informat ion Memory Card If your p roduct comes c omplete wit h a remova ble memory card, it is generally compatible w ith the handset purchased but may not be compatibl e with other devices or the capa bilities of their memory cards. Check o ther devices f or compatibilit y before purchase or u se.
80 Important inf ormation the Device with which you received the Software, provided the third party agrees in writing to be bound by t he terms o f this Licens e. This license e xists th roughout the useful life of this Device. It can be terminated by transferring your rights t o the Device to a third p arty in writ ing.
81 Important informat ion Conditions 1 This Limited Warranty is valid only if the original proof of pu rchase for this Pro duct iss ued by a Sony Ericsson aut horized dealer sp ecifying the date of purc hase and s erial num ber**, is prese nted with the Prod uct to be rep aired or replaced.
82 Important inf ormation Some cou ntries/regions/st ates do not allow the exclusion or limita tion of inc idental or conseque ntial damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to yo u.
83 Important informat ion Industry Canada Stat ement This Class B digital apparatus complies with Canadian ICES -003. Cet app areil n umérique de la classe B est con forme à la nor me NMB-003 du Canada. This device co mplies with R SS-210 of Ind ustry Canada.
84 Index Index A activity m enu ......... .... .... ....... .... .... ...... .. 14 alarms .. ...... ..... .... ...... .... .... ....... .... .... .... 61 answering s ervice ..... ...... ....... .... ...... .... 37 applicat ions ..... ...... .... .... .
85 Index camera keys ....... ...... .... .... ....... .... ...... ... 49 code memo .... ...... .... .... ....... .... ...... .... ... 70 conference call s ......... .... ....... .... .... ...... . 40 contacts .... ....... .... .... ...... ..... .... .
86 Index M master r eset ........ .... .... ...... ..... .... ...... .... 68 Media Mana ger ......... .... .... ....... .... .... .... 2 6 medi a tra nsfer .. ...... ...... .... ..... .... ..... 2 6, 27 memory card ....... ...... .... .... ....... ...
87 Index S safety g uidelines ........ .... ..... ...... .... .... ... 76 screen o rientatio n .......... ..... .... ...... .... ... 65 search, on Web pages ........ .... .... ...... ... 54 se lect ion ke ys .... ...... .... ...... ... ...... ...... .
88 Index W warrant y ... .... ....... .... .... ...... ..... .... ...... .... 80 Web feeds ....... .... ...... .... ....... .... .... ...... .. 55 Web pag es, hi story ..... .... ....... .... .... ...... 54 Z zoom .... ...... ..... .... ...... .... ..
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sony Ericsson T700 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sony Ericsson T700 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sony Ericsson T700, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sony Ericsson T700 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sony Ericsson T700, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sony Ericsson T700.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sony Ericsson T700. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sony Ericsson T700 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
