Manuel d'utilisation / d'entretien du produit SF65 du fabricant Siemens
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SF65 Issued by Information and Communication mobile Haidenauplatz 1 D-81667 Munich © Siemens AG 2004 All rights reserved. Subject to availability . Rights of modification reserved. Siemens Aktiengesellschaft www.siemens.com/sf65 cyan magenta yellow black LIEBREICH, Medienproduktion s s Designed f or life BA Cover SF65.
right page (1) of SF65 SUG en, A310 08-H7360-A1-1-7619 (12.10.200 4, 16:53) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SAR S_Electra_TOC.fm Table of Contents 1 VAR Language: en; VAR issue date: 040929 Safety p recautions ...
© Siemens AG 2003, Itl-euwienPro jekte_2 0SiemensSF65outputsugen ohne_SARS_Electra_SecurityInfo.fm left page (2) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.
right page (3) of SF65 SUG en, A31008-H7360-A1-1-7619 (12. 10.2004, 16:54) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputsug enohne_SARS_Electra_SecurityInfo.
© Siemens AG 2003, Itl-euwienPro jekte_2 0SiemensSF65outputsuge nohne_SARS_Elec tra_Overview.fm left page (4) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.
right page (5) of SF65 SUG en, A31008-H7360-A1-1-7619 (12. 10.2004, 16:54) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputs ugenohne_SARS_E lectra_Overview.fm 5 Overview of the phone VAR Language: en; VAR issue date: 040929 1 Loudspeaker 2 Call led Located on the reverse side of the clamshell.
© Siemens AG 2003, Itl-euwienPro jekte_2 0SiemensSF65outputsuge nohne_SARS_Elec tra_Overview.fm left page (6) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.
right page (7) of SF65 SUG en, A31008-H7360-A1-1-7619 (12. 10.2004, 16:54) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputs ugenohne_SARS_E lectra_Overview.
© Siemens AG 2003, Itl-euwienProjek te_2 0SiemensSF65outputsugenoh ne_SARS_Electra_Displaysymbols.fm left page (8) of SF65 SUG en, A31008-H7360-A1-1- 7619 (12.10.2004, 16:50) Displ ay symbo ls 8 VAR Language: en; VAR issue date: 040929 Display symbols Display symbols (selection) Z Signal strength W Battery charge lev el e.
right page (9) of SF65 SUG en, A31008-H7360-A1-1-7619 (12. 10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne _SARS_Electra_Startup.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Startup.fm left page (10) of SF65 SUG en, A31008-H7360-A1- 1-7619 (12.
right page (11) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.1 0.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_Startup.fm 11 Getting started VAR Language: en; VAR issue date: 040929 Operating time The operating time depends upon the conditions of use.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Startup.fm left page (12) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10. 2004, 16:54) Switch on/off, PIN entry 12 VAR Language: en; VAR issue date: 040929 Switch on/off, PIN entry Switching phone on/off B Press an d hold .
right page (13) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_Startup.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Startup.fm left page (14) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.
right page (15) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.1 0.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_Startup.fm 15 Standard func tions VAR Language: en; VAR issue date: 040929 Standard functions Option menus Below is a summary of functions that recur in options menus.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Startup.fm left page (16) of SF65 SUG en, A31008-H7360-A1- 1-7619 (12.10.2004, 16:54) Security 16 VAR Language: en; VAR issue date: 040929 Security The phon e and SIM car d are prote ct- ed against misuse by several security codes.
right page (17) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_Startup.fm 17 Security VAR Language: en; VAR issue date: 040929 C ¢ T ¢ Security ¢ Change codes ¢ Select functi on.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Text.fm left page (18) of SF65 SUG en, A3100 8-H7360-A1-1-7619 (12.10. 2004, 16:54) Text entry 18 VAR Language: en; VAR issue date: 040929 Text entry Text entry without T9 Press a number key repeatedly until the required letter appears.
right page (19) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_Text.fm 19 Text entry VAR Language: en; VAR issue date: 040929 Text input with T9 "T9" combines the correct word from the various key inputs.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Phone.fm left page (20) of SF65 SUG en, A31008-H7360-A1- 1-7619 (12.10.2004, 16:51) Calling 20 VAR Language: en; VAR issue date: 040929 Calling J Enter the number (always with dialling code/inter- national dialling code).
right page (21) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.1 0.2004, 16:51) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS _Electra_Phone .fm 21 Calling VAR Language: en; VAR issue date: 040929 Call options §Options§ Functions that are only available during the call are offered.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Phone.fm left page (22) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10. 2004, 16:51) Calling 22 VAR Language: en; VAR issue date: 040929 End call(s) B Press the End key.
right page (23) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:54) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputs ugenohne_SARS_E lectra_Adressbook.fm 23 Phonebook VAR Language: en; VAR issue date: 040929 Phonebook You can save e.
© Siemens AG 2003, Itl-euwienPro jekte_2 0SiemensSF65outputsuge nohne_SARS_Electra_Adressbook.fm left page (24) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10. 2004, 16:54) Phonebook 24 VAR Language: en; VAR issue date: 040929 Find entry/Call I Open Phonebook.
right page (25) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.1 0.2004, 16:54) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputs ugenohne_SARS_E lectra_Adressbook.fm 25 Phonebook VAR Language: en; VAR issue date: 040929 Settings The following fu nctions are ava ila- ble, depending on what is currently selec ted.
© Siemens AG 2003, Itl-euwienPro jekte_2 0SiemensSF65outputsugenohne_SARS_Electra_Records_Time.fm left page (26) of SF65 SUG en, A31008-H7360-A1- 1-7619 (12.10.2004, 16:51) Call records 26 VAR Language: en; VAR issue date: 040929 Call records Phone numbers are saved to make it easi er to redial them.
right page (27) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_Came ra.fm 27 Camera VAR Language: en; VAR issue date: 040929 Camera You can view photos ta ken on the in- tegrated camera immediately and • use the photo as a backgro und image.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Camera.fm left page (28) of SF65 SUG en, A3100 8-H7360-A1-1-7619 (12.10. 2004, 16:54) Camera 28 VAR Language: en; VAR issue date: 040929 Taking a photo – Press to take a photo.
right page (29) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_SMS.fm 29 SMS VAR Language: en; VAR issue date: 040929 SMS You can transmit and receive very long messages (up to 760 characters) o n your phone.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsugenohne_SARS_Electra_SMS.fm left page (30) of SF65 SUG en, A31008-H7360 -A1-1-7619 (12.10.2004, 1 6:54) SMS 30 VAR Language: en; VAR issue date: 040929 Read p Arrival of a new SM S an- nounced on the displ ay.
right page (31) of SF65 SUG en, A31008-H7360-A1-1-7619 (12. 10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65out putsugenohne_SARS_Electra_MMS.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputs ugenohne_SARS_Electra_MMS.fm left page (32) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10.2004, 16:54) MMS 32 VAR Language: en; VAR issue date: 040929 Send MMS Once your new MMS message is complete: I Select Send no w to send the MMS to the selected recipient(s) immediately.
right page (33) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65out putsugenohne_SARS_Electra_MMS.fm 33 MMS VAR Language: en; VAR issue date: 040929 The sender of the message may have asked for a Re ad Report .
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputs ugenohne_SARS_Electra_MMS.fm left page (34) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10.2004, 16:54) MMS 34 VAR Language: en; VAR issue date: 040929 Settings C ¢ M ¢ MMS ¢ Settings ¢ Select fu nction.
right page (35) of SF65 SUG en, A31008-H7360-A1-1-7619 (12. 10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65out putsugenohne_SARS_Electra_MMS.fm 35 MMS VAR Language: en; VAR issue date: 040929 Network settings Network account is used to select a connection profile of the networks you have set.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsugenohne_SARS_Electra_Email.fm left page (36) of SF65 SUG en, A31008-H7360 -A1-1-7619 (12.10.2004, 1 6:51) Email 36 VAR Language: en; VAR issue date: 040929 Email Your telephone has an e-mail pro - gram (client) with wh ich you can write and receive e-mails.
right page (37) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10.2004, 16:51) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS _Electra_Email.fm 37 Email VAR Language: en; VAR issue date: 040929 Setting C ¢ M ¢ Setup ¢ Email Before using this service, you mus t set the server access and your e-mail options.
© Siemens AG 2003, Itl-euwienPro jekte_2 0SiemensSF65outputsuge nohne_SARS_Elec tra_Mailbox_CB.f m left page (38) of SF65 SUG en, A31008-H7360-A1-1- 7619 (12.
right page (39) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10.2004, 16:51) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_IrDA.fm 39 IrDA VAR Language: en; VAR issue date: 040929 IrDA You can receive and send data to and from other IrDA-compliant devices s uc h as a P C or a P D A.
© Siemens AG 2003, Itl-euwienPro jekte_2 0SiemensSF65outputsuge nohne_SARS_Electra_Internet.fm left page (40) of SF65 SUG en, A31008-H7360-A1- 1-7619 (12.
right page (41) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.1 0.2004, 16:54) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputs ugenohne_SARS_E lectra_Internet.fm 41 Surf & Fun VAR Language: en; VAR issue date: 040929 Browser settings C ¢ O ¢ WAP §Options§ Open menu .
© Siemens AG 2003, Itl-euwienPro jekte_2 0SiemensSF65outputsugen ohne_SARS_Electra_Games&App s.fm left page (42) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10. 2004, 16:54) Surf & Fun 42 VAR Language: en; VAR issue date: 040929 Surf & Fun Games & more Games and applications are offered on the Internet.
right page (43) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:54) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputs ugenohne_SARS_E lectra_Games&Apps.fm 43 Surf & Fun VAR Language: en; VAR issue date: 040929 Additional infor mation You can use the browser to download applica- tions (e.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Setup.fm left page (44) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10. 2004, 16:54) Setup 44 VAR Language: en; VAR issue date: 040929 Setup Profiles C ¢ T ¢ Profiles Several settings can be stored in a phone profile, e.
right page (45) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.1 0.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS _Electra_Setup.fm 45 Setup VAR Language: en; VAR issue date: 040929 Key tones Activate/deactivate the key tone.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Setup.fm left page (46) of SF65 SUG en, A31008-H7360-A1- 1-7619 (12.10.2004, 16:54) Setup 46 VAR Language: en; VAR issue date: 040929 Set up call tr ansfer (example) Calls missed b I Select Calls missed .
right page (47) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS _Electra_Setup.fm 47 Setup VAR Language: en; VAR issue date: 040929 Auto. switch on The phon e switches on each d ay at the set time.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Setup.fm left page (48) of SF65 SUG en, A3100 8-H7360-A1-1-7619 (12.10. 2004, 16:54) Setup 48 VAR Language: en; VAR issue date: 040929 Call barring b Restrict different types of calls.
right page (49) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:51) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputs ugenohne_SARS_E lectra_Organizer.fm 49 Organiser VAR Language: en; VAR issue date: 040929 Organiser C ¢ Q ¢ Select function.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_Extras.fm left page (50) of SF65 SUG en, A31008-H7360-A1- 1-7619 (12.10.2004, 16:51) Extras 50 VAR Language: en; VAR issue date: 040929 Extras C ¢ S ¢ Select function .
right page (51) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.1 0.2004, 16:51) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outpu tsugenohne_SARS_Electra_Extras.fm 51 Extras VAR Language: en; VAR issue date: 040929 Lunar calendar b You can see the corresponding dates between the Gregorian cale ndar and Chinese calendar.
© Siemens AG 2003, Itl-euwienProjek te_2 0SiemensSF65outputsugenohne _SARS_Electra_MediaFolder_Player.fm left page (52) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10. 2004, 16:51) My stuff 52 VAR Language: en; VAR issue date: 040929 My stuff C ¢ N ¢ Select function.
right page (53) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:51) © Siemens AG 2003, Itl-euw ienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_MediaFolder_Player.fm 53 My stuff VAR Language: en; VAR issue date: 040929 Pict. Album You can manage and display the pic- tures stored in your phone.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_E lectra_Hotline.fm left page (54) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.
right page (55) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.1 0.2004, 16:51) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS _Electra_Hotline.fm 55 Customer Care VAR Language: en; VAR issue date: 040929 Pakistan .............
© Siemens AG 2003, Itl-euwienProjek te_2 0SiemensSF65outputsugenohne _SARS_Electra_Maintenance_Akku.fm left page (56) of SF65 SUG en, A31008-H7360-A1- 1-7619 (12.
right page (57) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:54) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne _SARS_Electra_Data.
© Siemens AG 2003, Itl-euwienPro jekte_2 0SiemensSF65outputsugen ohne_SARS_Electra_ Guarantee_eng.fm left page (58) of SF65 SUG en, A3100 8-H7360-A1-1-7619 (12.
right page (59) of SF65 SUG en, A31008-H7360-A1-1-7619 ( 12.10.2004, 16:51) © Siemens AG 2003, Itl-euwienPro jekte_20SiemensSF65outputsugen ohne _SARS_Electr a_Guarantee_eng.
© Siemens AG 2003, Itl-euwienPro jekte_2 0SiemensSF65outputsugen ohne_SARS_Electra_ Guarantee_eng.fm left page (60) of SF65 SUG en, A31008-H7360 -A1-1-7619 (12.
right page (61) of SF65 SUG en, A31008-H7360-A1-1-7619 (12. 10.2004, 16:51) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_MenuTree .
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_MenuTree.fm left page (62) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10.2004, 16:51) Menu tree 62 VAR Language: en; VAR issue date: 040929 Surf & Fun > Games & More > Settings > Auto.
right page (63) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10.2004, 16:51) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_MenuTree .
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_MenuTree.fm left page (64) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.
right page (65) of SF65 SUG en, A31008-H7360-A1-1-7619 (12. 10.2004, 16:51) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_MenuTree .fm 65 Menu tree VAR Language: en; VAR issue date: 040929 Setup > Profiles > Normal envi.
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsug enohne_SARS_Electra_MenuTree.fm left page (66) of SF65 SUG en, A31008-H7360 -A1-1-7619 (12.
right page (67) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10.2004, 16:51) © Siemens AG 2003, Itl-eu wienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_MenuTree .
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsugenohne_SARS_Electra_SIX.fm left page (68) of SF65 SUG en, A31008-H7360-A1-1- 7619 (12.10.2004, 16:53) Index 68 VAR Language: en; VAR issue date: 040929 Index A Alarm (alarm clock) ... ....
right page (69) of SF65 SUG en, A31008-H7360-A1-1-7619 (12.10.2004, 16:53) © Siemens AG 2003, Itl-e uwienProjekte_20Si emensSF65outputsugenohne_SARS_Electra_SIX.fm 69 Index VAR Language: en; VAR issue date: 040929 G Games and more ....... ...........
© Siemens AG 2003, Itl-euwienP rojekte_2 0SiemensSF65outputsugenohne_SARS_Electra_SIX.fm left page (70) of SF65 SUG en, A31008-H7360 -A1-1-7619 (12.10.2004, 1 6:53) Index 70 VAR Language: en; VAR issue date: 040929 R Records ...... ............. ....
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Siemens SF65 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Siemens SF65 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Siemens SF65, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Siemens SF65 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Siemens SF65, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Siemens SF65.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Siemens SF65. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Siemens SF65 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.