Manuel d'utilisation / d'entretien du produit SBC 4000 du fabricant SBC comm
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SBC 4000 phone 4 Line Intercom S peakerphone with Caller ID User’s Guide SBC-4000 UG for PDF v5 110403.qxd 11/4/2003 3:44 PM Page 1.
Getting St arted Congratulations! Y ou’ve purchased an SBC 4000 Intercom Speakerphone that meets the highest st andards for quality and convenience in the Small Office/Home Of fice environment. T o get the most from your system, please take time to read this guide thoroughly .
ii The SBC 4000 Intercom Speakerphone is designed for easy installation in your home or of fice. However , it is important that you follow these few simple guidelines: - T ake a few minutes to read this manual so that you thoroughly understand the instructions to be followed for proper installation of your telephones.
Optional Accessories iii Optional Accessories 25-foot line cord 25-foot handset cord SBC-4000 UG for PDF v4 040702.qxd 4/7/02 4:00 PM Page 4.
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Location of Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Installing Y our System . . . . . . . . . .
v T able of Contents Operating Y our System (Continued) Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 T ransferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using Caller ID .
T able of Contents Expanding the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58-59 Standard Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Private Lines . . . . . . . . . . . .
Location of Controls vii SPEAKER Button and Indicator (pp. 25, 50-56) Microphone (pp. 25, 50-56) LOW BA TTER Y Indicator (p. 68) VOLUME Control Buttons (p. 23) Station In-Use Indicators (p. 21) MUTE Button and Indicator (p. 36) HEADSET Button and Indicator (p.
viii Location of Controls LEFT ARROW Button (pp. 32-33, 46-47) DELETE Button (pp. 25, 32-33) RIGHT ARROW Button (pp. 32-33, 46-47) DIAL Button (pp. 32-33, 46-47) CALLER ID Button (pp. 32-33) LOWER Button (p. 45) CONFERENCE Button (p. 29) FLASH Button (pp.
Step 1: Identify Y our Existing Wiring System In order for you to properly connect your SBC 4000 to an existing wiring system, it is important that you underst and its configuration.
Step 1: Identify Y our Existing Wiring System (Continued) Label the jacks at each location. Identify and label the jacks at each location to avoid the possibility of improperly connecting any of the lines to the telephones. T o do so, write the line number(s) directly on each jack plate with a felt-tip pen.
Inst alling Y our System Step 2: Plan Y our Installation Up to 16 SBC 4000 telephones may be connected to form your office/home con- figuration. Each phone must be assigned a different st ation number , from 1 1 to 26. IMPORT ANT : Each SBC 4000 telephone must be connected to the same Line 1 telephone number for proper operation.
Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnec.
Step 3: Install Desk/T able T op Phones Installing Y our System 1 Connect First Line Cord Connect one end of a long telephone line cord to the jack on the bottom of the telephone labeled L1/L2.
Step 3: Install Desk/T able T op Phones (Continued) 5 3 Connect Handset Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle. 4 Connect Power Cord Plug the AC power cord into the adapter jack on the bottom of the telephone.
Step 4: Install W all Mounted Phones 6 1 Connect Cords to T elephone If the wall jack is labeled Lines 1 & 2, connect the short telephone line cord to the jack on the telephone labeled L1/L2. If the wall jack is labeled Lines 3 & 4, connect the short cord to the jack on the telephone labeled L3/L4.
Step 4: Install W all Mounted Phones (Continued) 7 5 Assign a Station Number Refer to page 8 for detailed instructions on assigning a station number . 6 Install a 9-V olt Battery (Optional) It is not necessary for you to install a battery in your telephone for it to function normally .
8 Until a telephone is assigned a station number , the telephone will not operate, and the display will read “Station #??”. T o assign this telephone a station number , simply press the soft key under CHANGE repeatedly until the desired station number is displayed.
V erifying Proper Installation The following procedure should be used at each telephone to verify proper instal- lation. Also use this procedure any time you are experiencing difficulty , to test system configuration and identify possible system connection errors.
Setting Up Y our System Setting Up Y our System At A Glance The following must be done at each station: Program Station Number Assignment Automatic Line Selection Set Distinctive Ringing T oll Restric.
11 Setting Up Y our System Setting Up Y our System At A Glance (Continued) The following must be done at Station #1 1 : Program Set T oll Restriction Access Code Set System Call Privacy On/Off T one o.
12 Setting Up Y our System Setting Automatic Line Selection T o choose which line will be automatically selected: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until ”Auto Seize” appears in the display .
Setting Distinctive Ringing Setting Up Y our System T o assign distinctive rings to one or more lines: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until ”Distinctive Ring” appears in the display , and then press ENTER The display will show the distinctive ring setting for Line 1.
Setting Up Y our System T o set the system’s toll restric- tion access code: At Station #1 1: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “T oll Restriction” appears in the display , and then press ENTER.
Setting Up Y our System T o set the restricted numbers at a particular telephone: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “T oll Restriction” appears in the display , and then press ENTER.
16 Setting Up T oll Restriction (Continued) Setting Up Y our System T o completely restrict specific lines at a telephone: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “T oll Restriction” appears in the display , and then press ENTER.
Setting Up Y our System T o set the allowed numbers at a particular telephone: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “T oll Restriction” appears in the display , and then press ENTER.
Setting Up Y our System T o set system call privacy on/off: At Station #1 1: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Advanced Setting” appears in the display , and then press ENTER.
T o program: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until ”Line Connections” appears in the display , and then press ENTER. The display will show the current line connection setting for Line 2.
Operating Y our System Y our telephone can be placed on a desk or mounted on a wall. If you would like to wall mount your tele- phone, please refer to the instructions on page 6.
Operating Y our System Indicator Light Description Off Line is free On steady (red) Line is in use at another station On steady (green) Line is in use at your station On steady (orange) Line is reserv.
Operating Y our System T o choose how each line will ring: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeat- edly , until “Ringer Settings” appears in the display , and then press ENTER. 3 The display will show the current ringer setting for Line 1.
T o adjust the ringer volume: While the phone is on-hook and idle: 1 Press the up and down VOLUME buttons to set desired ringer volume. With each press, the phone will ring once at the new volume. T o adjust the handset volume: While using the handset: 1 Listen to dial tone or voice.
Operating Y our System 24 T o set your system to T one or Pulse Dialing: At Station #1 1: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Advanced Setting” appears in the display , and then press ENTER.
T o make and answer calls using the handset: 1 Lift the handset. If you wish to override automatic line selection, press desired LINE button before lifting the handset. 2 Replace the handset in the cradle to hang up. T o make and answer calls using the speakerphone: 1 Press the SPEAKER button to acti- vate the speakerphone.
Operating Y our System 26 T o redial the last phone num- ber you dialed: 1 Go off-hook, either by lifting the handset, pressing SPEAKER, press- ing HEADSET , or by pressing the desired LINE button. 2 Press REDIAL. T o redial any of the last five phone numbers you dialed: 1 While the phone is on-hook and idle, press REDIAL.
Operating Y our System 27 T o put an outside call on hold: 1 Press HOLD. 2 T o take the call of f hold, press the line button of the line on hold. Note: Once a call is on hold, it can be taken of f hold by any SBC 4000 telephone. While a caller is on hold, you can replace the handset without disconnecting the call.
Operating Y our System 28 T o make a call on another line: 1 Press HOLD to place the first call on hold. 2 Press another LINE button to make a call on that line. 3 Press the LINE button of the first call at any time to return to the first call. T o answer a call ringing on another line: 1 Press HOLD to place the first call on hold.
Operating Y our System T o conference two outside calls: 1 Make or answer a call. 2 Press HOLD . 3 Make or answer a call on another line. 4 When the second call is connected, press the CONFERENCE button. The lines are immediately confer- enced. 5 T o end a conference call, hang up.
Operating Y our System T o transfer a call after first announcing it to the other sta- tion: 1 Place an intercom call to the desired station. The outside call is automat- ically placed on hold. 2 W ait for an answer . Announce that you are transferring the call.
Operating Y our System T o use the transfer ring: 1 Press TRANSFER twice. All the other phones will now ring with the transfer ring. T o use one of eight personal rings: 1 Press TRANSFER and then the desired dial pad number buttons (from 31-38). All the other phones will now ring with the personal ring represented by that number .
Operating Y our System Using Caller ID T o see the caller ID informa- tion of an incoming call: The caller ID information will be dis- played automatically , with no need to press the CALLER ID button.
Operating Y our System Using Caller ID (Continued) T o dial a number in the caller list: 1 Follow the instructions on the previous page for viewing the caller list. 2 Lift your handset, or press DIAL, or SPEAKER, or HEADSET , or a LINE but- ton when the desired number is dis- played.
Operating Y our System Using T elephone Company V oice Mail 34 T o use your NEW CALL lamp to indicate voice mail messages: 1 Subscribe to voice mail service from your local T elephone Company . 2 Follow the instructions at right to set your voice mail detector to the proper line.
Using Flash Operating Y our System 1 Press FLASH instead of the switch- hook when using custom calling services or when activating certain Centrex or PBX features. Press the FLASH button instead of pressing the switchhook to activate services such as Call W aiting or 3-W ay Calling, or to activate certain PBX or Centrex features.
Using Mute Operating Y our System T o turn mute on/off during a call: 1 Press MUTE. - The MUTE indicator turns ON. 2 Press MUTE again to cancel MUTE. - The MUTE indicator turns OFF . The Mute feature allows you to turn off your tele- phone’s microphone so that the other party can- not hear you.
Operating Y our System Using Do Not Disturb (DND) T o activate Do Not Disturb: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Don’t Dsturb:OFF” appears in the display . 3 Press the soft key under CHANGE.
Operating Y our System Using Line Reserve T o reserve a line that is cur- rently being used: While the phone is on-hook and idle: 1 Press HOLD. 2 Press the desired LINE button. - The line indicator will turn from red to orange. T o cancel Line Reserve: 1 Press the LINE button again.
Operating Y our System 39 The Call Privacy feature prevents people at other stations from joining or listening to your conversation unless you conference them to the line or release the call privacy during the call.
T o temporarily turn off toll restriction at a restricted telephone: 1 Press HOLD. 2 Enter the 4 digit toll restriction access code which was set at Station #1 1. If no code was set, the access code is the initial number set at the factory , which is “1234”.
Using the Call T imer Operating Y our System T o view the elapsed time dur- ing your call: Simply view the display , which will auto- matically display the elapsed time dur- ing a call. T o restart the timer from zero: Press the left arrow (<)button, which is found directly below the display .
Using a Headset With Y our T elephone T o make and answer a call using the headset: 1 Press the HEADSET button to acti- vate the headset. If you wish to override automatic line selection, press the desired LINE button instead of pressing the HEADSET button, and you will be connected to that line on the speak- erphone.
Operating Y our System 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “T ime/Date Set” appears in the display , and then press ENTER. The display will show the currently set time. 3 Press the soft key under CHANGE, then enter the time as instructed in the display .
Memory Dialing Memory Features Y our telephone can store up to 78 of your most often dialed numbers in its mem- ory . - 14 numbers into Upper Memory locations, which you can dial at the touch of a mem.
Memory Dialing Using Memory Dial T o store a memory dial num- ber: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under MEM.
Memory Dialing T o store a personal directory dial number: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under MEM. - The display will read “Select Location” 3 Press the “ # ” button. - The display will read “ Empty Location,” or indicate that your personal directory is full.
Memory Dialing Using Shared Directory Dial T o store a shared directory dial number: At Station #1 1 : 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under MEM. - The display will read “Select Location” 3 Press the “ * ” button.
Memory Dialing Storing a hyphen into memory: Y ou can store hyphens in your memory dial numbers for easy reading. T o insert a hyphen into a number you are storing, press P AGE.
Storing one of the last five numbers dialed into memory: T o store a redial number into memory , follow the instructions for entering a number into memory , except simply press REDIAL instead of manually dialing a number . Y ou may then press the soft key under SCROLL to scroll through the last five numbers dialed.
T o intercom another station: 1 Press the INTERCOM button, then dial the two-digit station number of the station you wish to intercom. 2 T o end the conversation, hang up or press the SPEAKER button. T o intercom another station while you are on an outside call: 1 Press the INTERCOM button.
Intercom Operation 51 T o answer an intercom call: A If your phone is set to INTERCOM RING: Press the SPEAKER button or lift the handset and begin talking. B If your phone is set to INTERCOM VOICE: Y ou will hear one ring, then an alert tone followed by the caller ’s voice.
52 Intercom Operation T o page another station: 1 Press P AGE. 2 Dial the two-digit station number of the station you wish to page. 3 After you hear the paging tone, speak towards the telephone or lift the handset and make your announcement. T o make an All Page: 1 Press the P AGE button twice.
Intercom Operation 53 T o answer a page directed to your station or an All Page: 1 Lift the handset or press the SPEAKER or HEADSET button, or press the flashing INTERCOM but- ton. 2 Replace the handset in the cradle or press the SPEAKER or HEADSET button to hang up.
54 T o choose how your phone will respond to intercom calls: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Intercom Prefs” appears in the display , and then press ENTER. The display will show the current intercom setting.
T o make an off hook voice announcement: 1 Make an intercom call to another ext. that is busy on an outside call. 2 After you hear the confirming tone, you may make your announcement and your voice will be heard through the speaker at the called station.
Intercom Operation 56 T o monitor a room through the speakerphone of another sta- tion: 1 Place an intercom call to telephone you wish to monitor . 2 Press MUTE if you want to prevent sounds in your room from being heard at the monitored phone. 3 T o end monitoring, hang up the handset or press SPEAKER.
Intercom Operation Naming Stations T o Name a Station in Y our System: At Station #1 1: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Station Naming” appears in the display , and then press ENTER.
Expanding the System 58 Station Number Stn. 1 1 Stn. 12 Stn. 13 Stn. 14 Line 1 Shared Shared Shared Shared Line 2 Shared Shared Shared Shared Line 3 Shared Shared Shared Shared Line 4 Shared Shared Shared Shared User ’s Name Michael Helen Sarah Adam Station Number Stn.
Expanding the System 59 IMPORT ANT NOTE If you plan to connect any private or auxiliary lines to your system, please refer to the worksheet on page 3, and use it as a guide as you connect the telephone lines to your telephones. Then you must set each line at each station, so the system can know how the lines are con- nected, and function properly .
Using Centrex With Y our T elephone Centrex Operation T o set up a private Centrex line at your telephone: 1 Connect the desired private Centrex line to your telephone.
Centrex Operation Storing the Centrex Prefix T o store the Centrex prefix: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Centrex Prefix” appears in the display , then press ENTER.
Centrex Operation Setting up a T elephone as a Centrex Console 62 T o set up a telephone as a Centrex console: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Centrex Console” appears in the display , and then press ENTER.
Centrex Operation Setting a T elephone to Ring a Centrex Console 63 T o set up a telephone to ring a Centrex console: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Ring Console” appears in the display , and then press ENTER.
Using Other T elephones With Y our T elephone Additional Information Using st andard telephones Y ou may use standard (non- SBC 4000 ) telephones in conjunction with your SBC 4000 tele- phones. All features of the non- SBC 4000 telephones will operate normally .
Using the Data/Fax Jack Additional Information 65 T o connect a modem or a fax machine to your phone: 1 Simply plug your modem or fax machine into the data/fax jack on the side of the telephone.
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1 Make sure the AC cord remains attached to the telephone and to an electrical outlet. 2 Turn the telephone over . 3 Remove desk pedestal/wall mount bracket if attached. 4 Remove battery door cover by using the tip of a ball-point pen, or paper clip, or similar object to release the battery door tab.
Adjusting Held Call Reminder Additional Information 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Hold Remind” appears in the display . The display will show the currently set held call reminder time.
Adjusting Auto Hold Drop T ime Additional Information 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until ”Advanced Setting” appears in the display , and then press ENTER.
Adjusting Flash Length Additional Information 71 Y our telephone is factory-set to have a flash length of 700 milliseconds, which is appropriate for most environments. However , if your instal- lation requires a longer or shorter flash length, you may change the length to 100 milliseconds, 300 milliseconds, or 1 second.
72 T o erase all the feature settings stored at a par- ticular station and return that telephone to its original factory settings, follow these steps. Note that when you erase all feature settings at a particular station, you do not erase the memo- ry dial or the shared directory dial numbers that may be stored in this station.
Setting the Loop V olt age Detector T o set your telephone’s loop volt age detector: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Advanced Setting” appears in the display , and then press ENTER.
Additional Information T roubleshooting Guide 74 If you are having difficulty with your telephone, DO NOT RETURN IT! Y ou may find your problem and solution listed below . If not, please contact SBC Communications for technical support. The telephone does not work, and you do not get dial tone.
Solution Problem Additional Information T roubleshooting Guide (Continued) 75 The line LED flashes when a call comes in, but the tele- phone does not ring. Some telephones do not ring. The telephone does not oper- ate during a power outage. The battery icon stays lit in the display .
Additional Information This equipment complies with Part 68 of the FCC rules. On the base of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence num- ber (REN) for this equipment. If requested, this information must be provided to the telephone company .
This equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the T elephone Operator Consumers Act of 1990.
ST A TEMENT OF LIMITED W ARRANTY SBC W arrants, to the original purchaser only , the material and workmanship of this product for ONE YEAR from the date of purchase. SBC will repair or replace, at our option, this product without charge should it fail due to a defect in material or workmanship within that time period.
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Index 80 Access Code, 14 Accessories, iii , 66-67 Automatic Line Selection, 12 Auxiliary Lines, 2-3 , 19 , 59 Battery Operation, 68 Caller ID, 32-33 , 49 Call Privacy , 18 , 39 Call T imer , 41 Centre.
81 Naming Stations, 57 New Call Lamp, 34 Non-System Phones, 64 Off Hook Ringing, 22 , 28 Off Hook V oice Announce - making off hook voice announcement, 55 - responding to an off hook voice announcemen.
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Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté SBC comm SBC 4000 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du SBC comm SBC 4000 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation SBC comm SBC 4000, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le SBC comm SBC 4000 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le SBC comm SBC 4000, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du SBC comm SBC 4000.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le SBC comm SBC 4000. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei SBC comm SBC 4000 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
