Manuel d'utilisation / d'entretien du produit CT410 du fabricant SATO
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P N 9 0 0 1 0 6 9A ® CT 400 and CT410 Desk Top Printers Operator and Technical Reference Manual.
SATO America, Inc. 10350-A Nations Ford Rd. Charlotte, NC 28273 M a i n P h on e : ( 704) 644-1650 Tec hnical S up p o r t Hotl i ne : ( 704) 644-1660 Fa x : ( 704) 644-1661 www.satoamerica.com © Copyright 2000 SATO America, Inc. Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device.
PREFACE CT SERIES PRINTER OPERATOR’S MANUAL The CT Series Printer Operator’s Manual contains basic information about the printer such as setup, installation, cleaning and maintenance. It also contains complete instructions on how to use the operator panel to configure the printer.
APPENDICES APPENDIX A: Command Code Quick Reference APPENDIX B: Bar Code Specifications APPENDIX C: Custom Characters and Graphics Preface P a g e - i i 9 00 1 06 9A S A T O C T S e ri e s P r in t er.
TABLE OF CONTENTS SECTION 1. PRINTER OVERVIEW Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 General Printer Specifications . . . . . . . . . . . . . . . . . . . . 1-2 Character Fonts . . . . . . . . . . . . . . . . . . . .
SECTION 4. PROGRAMMING Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 The SATO CT Programming Language . . . . . . . . . . . . . . . . 4-1 Protocol Control Codes . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Using Basic .
Sequential Numbering . . . . . . . . . . . . . . . . . . . . . . 4-68 Start/Stop Label . . . . . . . . . . . . . . . . . . . . . . . . . 4-70 Two-Dimensional Symbols . . . . . . . . . . . . . . . . . . . . 4-71 Data Matrix, Data Format . . . . . . . .
APPENDICES APPENDIX A: Command Code Quick Reference APPENDIX B: Bar Code Specifications Bar Code Symbologies . . . . . . . . . . . . . . . . . . . . . . B-1 Codabar . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Code 39 . . . . . . . . . .
SECTION 1. PRINTER OVERVIEW INTRODUCTION The SATO CT Series Thermal Transfer Printers are complete, high-performance on-site labeling systems. All printer parameters are user programmable using software commands or the utility program provi ded.
GENERAL PRINTER SPECIFICATIONS SPECIFICATION CT400 CT410 PRINT Method Direct or Thermal Transfer Speed (User Selectable) 2 to 6 ips 50 to 150 mm/s 2 to 4 ips 50 to 100 mm/s Print Module (Dot Size) .0049 in. .125 mm .0033 in. .083 mm Resolution 203 dpi 8 dpmm 305 dpi 12 dpmm Maximum Print Width 4.
SPECIFICATION CT400 CT410 CONTROLS AND SIGNA LS On-Line LED Green Power LED Green Error LED Red LED Display Panel 7 Segment Single Character On/Off-Line Switch Front Panel Label Feed Switch Front Pane.
CHARACTER FONTS SPECIFICATION CT400 CT410 MATRIX FONTS U Font (5 dots W x 9 dots H) S Font (8 dots W x 15 dots H) M Font (13 dots W x 20 dots H) XU Font (5 dots W x 9 dots H) Helvetica XS Font (17 dot.
BAR CODES SPECIFICATION CT400 CT410 SYMBOLOGIES Bookland (UPC/EAN Supplemental) EAN-8, EAN-13 CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC/EAN-12.
PHYSICAL SPECIFICATION CT400 CT410 DIMENSIONS Wide 7.8 in. (198 mm) Deep 9.1 in. (230 mm) High 6.5 in. (181 mm) WEIGHT 6.6 lbs (3 Kg) POWER REQUIREMENTS Voltage 110 V ( ± 10 %) 220V ( ± 10 %) 50/60 .
OPTIONAL ACCESSORIES ACCESSORY CT400 CT410 LABEL CUTTER Internal option allowing labels to be cut at specified intervals. Controlled through programming. Factory installed only. LABEL DISPENSER Internal option allowing labels to be peeled from backing for immediate (on demand) application.
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SECTION 2. INSTALLATION AND CONFIGUR ATION INTRODUCTION This section is to assist you in taking the CT Series printer from the shipping container to the application environment.
UNPACKING Consider the following when unpacking the printer: • The box should stay upright. • Lift the printer out of the box carefully. • Remove the plastic covering from the printer. • Remove the accessory items from their protective containers.
SETTING UP THE PRINTER Consider the following when setting up the printer/ • Locate a solid flat surface with adequate room to set the printer. Make sure the Power Module can be located so that the power connecting cable can be attached to the printer and the AC Power Cable can be connected to an AC power outlet.
7. Apply power to the printer by plac ing the AC Power switch in the ON (1) position. 8. Print a test label to verify the printer is set up and operating corr ectly.
LOADING RIBBON (CT4XXTT only) The SATO CT Series ribbons come shrink-wrapped with a 12" (305 mm)leader pre-attached to a takeup core. There are three widths of ribbon available for the CT Series printers; 4.3" (110 mm), 3" (76 mm) and 1.
side of the ribbon will be in contact with the paper and the supply core is on the rear spindle. 7. Slide the Ribbon Spindle Unit over the Ribbon Drive Spindles until the Head Positioning Latch snaps into position. The first position corresponds to a 4.
LOADING MEDIA The CT Series printers can use die-cut labels, tag stock or continuous media. The media supply can be either roll or fanfold. Roll Media Roll media should be between 0.90" (23 mm) and 4.5" (115 mm) in width and wound face-out on a core with a minimum ID of 1.
come off the top of the roll. The Paper Guides will automatically position the Roll Holders to suspend the roll. 7. Route the label material through the Paper Sensor Assembly and over the Platen .
7. Close and latch Print Head Assembly . 8. After loading the ribbon and media, it is recommended that you run a Test Print to make sure the labels and ribbon (for CX4XXTT only) are correctly loaded. See Section 2 for instructions on how to run test prints.
LABEL SENSING The CT Series printers can use either label Gap (see-thru) or Eye-Mark (reflective) sensing. The Sensor Assembly is located on the left edge of the media and is automatically positioned by the Paper Guides. The printer is shipped from the factory with the default sensing method set for label gap.
OPERATOR PANEL The Operator Panel consists of three LED indicators and three switches. POWER Green LED, illuminated when power is applied. ERROR Red LED, illuminated when there is a system fault such as an open print head. ON LINE Green LED, illuminated when the printer is ON LINE and ready to receive data.
REAR CONNECTOR PANEL All of the printer cable connectors are located on the Rear Connector Panel. Power DC Power input to the printer. From Pow er Module. Parallel Interface IEEE1284 Parallel Interf ace Connector.. Optional Interface (if Installed) Connector for any installed optional interface.
CONFIGURATION PANEL The Configuration Panel can be accessed by opening the Top Cover. It consists of an eight position DIP switch, three adjustment potentiometers and a seven segment LED Error display. Receptacles for connecting the Dispenser and Cutter options are also located on this panel.
Font/Graphic Download (DS1-3). Enables the downloading of fonts and/or graphics to printer memory. Print Method (DSW4) . Selects Direct Thermal or Thermal Transfer print mode for a CT4XXTT printer. Head Check (DSW5) . When selected, the printer will check for head elements that are electrically malfunctioning.
Interface Select (DSW8). When OFF, the printer will activate the Parallel input port for receiving data. When ON, the printer will activate the optional interface (if any) that is installed. ERROR DISPLAY The ERROR dispay is a seven segment LED array that provides information on erro r conditions detected by the printer.
OFFSET There are three offset setting stored in the printer; one for Dispense mode, one for the Cut mode and one for the Tear-Off mode. These three offsets can be set independently for each job using .
5. Adjust potentiometer VR1 until the first print position is at the desired location on the label. If the potentiometer does not have enough range, you will have to change the Label Pitch setting using the <ESC>PO command. Note: The printer will return to the default settings specified by the <ESC>PG command when power is cycled.
Print Darkness Print Darkness is set using the <ESC>#E Print Darkness command. A fine adjustment for PRINT DARKNESS can be made using potentiometer VR1 on the Front Operator Panel. It provides a continuous range of adjustment, allowing you to make precise changes.
HEX DUMP DIAGNOSTIC LABEL The contents of the printer buffer can be examined using the Hex Dump mode. This printout labels each line of the received data in the left hand column, the data in hex format in the middle column followed by the same data in ASCII format in the right-hand column.
PRINT TEST LABELS USER TEST PRINT The User Test Label prints the current default setting of the printer. These settings can be changed by sending new default settings with the <ESC>PG Printer Setting command. 1. Press the FEED key while simultaneously turning the POWER switch ON.
FACTORY/SERVICE TEST PRINT The Factory/Service Test Label prints the internal operating parameters of the printer. 1. Open the print head by pushing the Head Latch Lever to the rear. 2. Press the LINE and FEED keys while simultaneously turning the POWER switch to the ON position.
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SECTION 3. CLEANING AND MAINTENANCE INTRODUCTION This section provides information on user maintenance for the CL Series printers. This section contains the following information.
Print The fine adjustment for Print Darkness is the VR1 potentiometer on the operator panel. It provides a continuous range of adjustment, allowing you to make precise changes. Use a small cross-point screwdriver, turning clockwise for darker print and counterclockwise for lighter print.
5. Check for any blac k coloring or adhesive on the swab after cleaning. 6. Repeat if necessary until the swab is clean after it is passed over the head. 7. The head should be cleaned at least every time the ribbon is changed and more often in harsh environments.
5. View the Print Head Assembly from the front of the printer. Locate the mounting screw on the top of the assembly. It is accessible through a hole in the top of the assembly .
CLEANING THE SENSORS There are two sensors that are used to control the positioning of the label. One is a transmissive see-thru sensor that detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opaque label.
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SECTION 4. PROGRAMMING INTRODUCTION This section presents the commands that are used with the SATO CT Series printers to produce labels with logos, bar codes and alpha numeric data. All of the CT commands use the same syntax. Some commands reference a physical point on the label using horizontal and vertical dot reference numbers.
These commands set the operational parameters of the printer, like “set the print speed to 3.” <ESC> {Command} {Parameter} {Data} Some commands can contain both Parameter and Data elements, such as “print a Code 39 symbol containing the data”.
2. If you are using the printer’s RS232 interface, it is necessary to set the COM port on the PC such that the CTS and DSR signals will be ignored. Send your OPEN “COM” statement in the followin.
30 PRINT #1,CHR$ (2); Sends an <STX> (ASCII Code a decimal “2”) to the printer instructing it to prepare to receive a message. 50 PRINT #1,E$;"A"; Sends an “<ESC>A” command code to Print Port #1 opened by statement 20 above.
reference point is located at the H1, V1 position of the print area in the normal print orientation (no rotation). Max Print Width Max. Print Length 3" 2" Print Area Your Label Label Feed Direction Normal Reference Point H1, V1 Adjusted Reference Point H1, V1 Section 4.
ROTATED FIELDS The CT Series printers can rotate each print field in 90° increments using the <ESC>% Rotate command. The following data stream will rotate the print field but will not change th.
Code in this section, there will be a sample data input stream to the printer and the expected print output. By studying the examples, you can learn how to use the particular command within a whole block of printer code. Pay particular attention to the “Special Notes” with each command to learn other important information.
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Bar Codes Command Structure 1:3 narrow/ wide bar ratio: <ESC> Babbcccd 2:5 narrow/ wide ratio: <ESC> BDabbcccd 1:2 narrow/ wide bar ratio: <ESC> Dabbcccd a = Bar Code Symbol 0 Codaba.
Input to Prin ter <ESC>A <ESC>H050<ESC>V00 25<ESC>B10310 0*CODE 39* <ESC>H0230<ESC>V013 0<ESC>XS*CODE 39* <ESC>H050<ESC>V01 75<ESC>BD20310 0.
Printer Output Section 4. Programming Reference SAT O CT Serie s Printer s 900 1 069 A Pag e 4-11.
UCC-128 Without Incrementing <ESC>A <ESC>H0100<ESC>V010 0<ESC> BI0 71501012345670000 00001 <ESC>Q2<ESC>Z With Incrementing <ESC>A <ESC>H0100<ESC>V010 0<ESC >F001+001 <E SC >BI07150101234567000000001 <ESC>Q2< ESC>Z Section 4.
Special Notes 1. UPC and EAN bar codes are not affected by the different types of narrow to wide ratios. Instead, the <ESC>D command adds descender bars to these codes where needed to meet UPC specifications. The <ESC>BD command puts decender bars and human readable text below the symbol.
Bar Codes, Expansion Command Structure <ESC> BWaabbb aa = Expansion factor by which the width of all bars and spaces will be increased (01-12) bbb = Bar height by dot (004-600 dots) Example: <ESC> BW02100 Placement: Immediately follows the <ESC>BT command and precedes data to be encoded.
Bar Codes, Variable Ratio Command Structure <ESC> BTabbccd dee a = Bar Code Symbol: 0 Codabar 1 Code 39 2 Interleaved 2 of 5 5 Industrial 2 of 5 6 Matrix 2 of 5 bb = Narrow space in dots (01-99).
1. This command must be immediately followed by the <ESC>BW Bar Code Expansion command. 2. You may use only one variable ratio bar code per label. 3. If the data specified in this command is incorrect, the command is ignored and the ratio used will be based on the previous setting.
Base Reference Point Command Structure <ESC> A3Habbbb Vcdddd a = - Specifie that the horizontal offset is in the negative direction. + Specifies that the horizontal offset is in the positive direction. bbbb = Horizontal Print Off set (see Note 5 for field range) c = - Specifie that the vertcal offset is in the negative direction.
Special Notes 1. Use of this command will set the Vertical/Horizontal Offset setting of the printer configuration until a new Base Reference Point command is issued or the setting is changed from the operator panel. See Section 2: Printer Configuration.
Characters, Custom-Designed Command Structure Store Command: <ESC> Tabcc Recall Command: <ESC> Kab90cc a = 1 16x16 matrix 2 24x24 matrix b = Specifies the character encoding method for the data stream H Hexadecimal characters B Binary characters cc = Memory location to store/recall the character.
Printer Output Special Notes 1. When printing the custom character using the Recall command, the character is affect ed by the following commands: Character Expansion Character Pitch Line Feed Rotate, Base Reference Point Fixed Rotate, Moving Base Reference Point 2.
Character Expansion Command Structure <ESC>Laabb aa = Multiple to expand horizontall y (01-12) bb = Multiple to expand vertical ly (01-12) Example: <ESC> L 0305 Placement: Preceding the data to be expanded Default: <ESC> L 0101 Command Function To expand characters independently in both the horizontal and vertical directions.
Special Notes This command will expand the following fonts: 1. Fonts U, S, M, XU, XS, XM, OA & OB and fonts WB, WL, XB and XL. 2. This command will also affect the following commands: Character Pitch Characters, Custom-Designed 3. The Character Expansion value is in effect for the current print job until a new expansion command is specified.
Character, Fixed Spacing Command Structure <ESC> PR Example: See Above Placement: Preceding the data Default: The default is Proportional Spacing.
Character Pitch Command Structure <ESC> Paa aa = Number of dots between characters (00-99) Example: <ESC>P03 Placement: Preceding the text to be printed Default: <ESC> P02 Command Function To designate the amount of spacing (in dots) between characters.
Special Notes 1. This command is affected by the <ESC>L Character Expansion command. The character pitch is actually the product of the current horizontal expansion multiple and the designated pitch value. Example: <ESC>L0304 <ESC>P03 Pitch = (03) x (03) = 9 dots 2.
Character, Proportional Spacing Command Structure <ESC> PS Set to proportional spacing <ESC>PR Reset to fixed spacing Example: See above Placement: Preceding the data to be proportional spaced Default: <ESC>PS Command Function To specify the printing of proportional or fixed spacing for proportionally spaced fonts.
Clear Print Job(s) & Memory Command Structure <ESC> *a a = If the “a” parameter is not included with this command and the printer is in the multi-buffer mode, this command clears all print jobs in the printer memory, including the current print job.
Continuous Forms Printing Command Structure None The printer locates the end of an adhesiv e label by sensing the backing between labels or through the use of an eye-mark (black rectangle on the reverse side of the backing). It locates the end of a tag from a notch, eye-mark, or a hole betw een tags.
Copy Image Area Command Structure <ESC> WDHaaaaVb bbbXccccYdddd aaaa = Horizontal position of the top left corner of the area to be copied bbbb = Vertical position of the top left corner of the .
Special Notes 1. Use the Print Position commands (V and H) to locate the new area for the duplicate image. 2. Position of the new target area must not be inside the original image. 3. If you use the Rotate command, V, H, X and Y axes will be reversed.
Cut Job Command Structure <ESC> <NUL>aaaa <ESC> ~aaaa aaaa = Number of labels to print between each cut (1-9999) Example: <ESC> ~2 Placement: Following the Print Quantity comma.
Cut Command Structure <ESC> CTaaaa aaaa = Number of labels to print between each cut (1-9999) Example: <ESC> CT2 Placement: Preceding the <ESC>Q Print Quantity command. Default: <ESC> CT1 (if cutter enabled) Command Function To control the cutting of labels when using a SATO cutter unit with the printer printer.
Cut Last Command Structure <ESC> YC Example: <ESC> YC Placement: Separate data stream sent to the printer Default: None Command Function To control the cutting of labels when using a SATO cutter unit with the printer.
Fonts U, S, M, OA, OB, XU, XS & XM Command Structure Font XU: <ESC> XU Font U: <ESC> U Font XS: <ESC> XS Font S: <ESC> S Font XM: <ESC> XM Font M: <ESC> M Font .
Special Notes 1. Characters may be enlarged through the use of the Character Expansion command. 2. Character spacing may be altered through the use of the Character Pitch command. The default is 2 dots between characters. It is recommended to use a spacing of 5 dots for OCR-A and 1 dot for OCR-B.
Font/Graphic Recall Command Structure <ESC>A<ESC> RFaabbbb ,nn...n aa = Font ID number (00 to 80) bbbb = Number of characters to print (0000-9999) nn.
Font, Raster Command Structure <ESC>A<ESC> RDabb,ccc, ddd,nn. . .n a = A CG Times font style B CG Triumvirate font style. bb = 00 for Normal font 01 for Bold font ccc = Horizontal size (16 - 999 dots or P08 - P72) ddd = Vertical size (16 - 999 dots or P08 - P72) nn.
Font, Vector Command Structure Specify Vector Font: <ESC> $a,b, c,d Data for Vector Font: <ESC> $=(data) a = A Helvetica Bold (proportional spacing) B Helvetica Bold (fixed spacing) b = Fo.
Printer Output Special Notes 1. The Pitch command can be used with Vector fonts. 2. If the font size designation is out of the specified range, a default value of 50 is used. 4. The font width and height values include asenders, desenders and other space.
Fonts WB, WL, XB & XL Command Structure Font WB: <ESC> WBa Font XB: <ESC> XBa Font WL: <ESC> WLa Font XL: <ESC> XLa a = 0 Disables auto-smoothing of font 1 Enables auto-smo.
Special Notes 1. Auto-smoothing (when enabled) is only effect ive if the character expansion rate is at least (3) times in each direction. 2. Characters may be enlarged through the use of the <ESC>L Character Expansion command. 3. Character spacing may be altered through the use of the <ESC>A Character Pitch command.
Form Overlay, Recall Command Structure <ESC>/ Example: <ESC> / Placement: Must be preceded by all other data and placed just before the Print Quantity command (<ESC>Q) Default: None Command Function To recall the label image from the form overlay memory for printing.
Form Overlay, Store Command Structure <ESC> & Example: <ESC> & Placement: Must be preceded by all other data and placed just before the Stop command (<ESC>Z) Default: None Command Function To store a label image in the volatile form overlay memory.
Graphics, Custom Command Structure <ESC> Gabbbccc(data) a = Specifies format of data stream to follow B Binary format H Hexadecimal format bbb = Number of horizontal 8 x 8 blocks (001-248) ccc =.
Printer Output Special Notes 1. Do not use ASCII <CR> or <LF> characters (carriage return or line feed) as line delimiters within the graphic data or the actual image will not be printed as specified. 2. A custom graphic cannot be enlarged by the <ESC>L Character Expansion command .
Job ID Store Command Structure <ESC> IDaa aa = Job ID assigned (01 to 99) Example: <ESC> ID09 Placement: Immediately following the <ESC>A in the job data stream. Default: None Command Function To add an identification number to a job.
Journal Print Command Structure <ESC> J Example: See above Placement: Immediately following <ESC>A Default: None Command Function To print text in a line by line format on a label. By specifying this command, you automatically select Font XS with a Character Expansion of 2x2.
Lines and Boxes Command Structure Line <ESC> FWaabcccc aa = Width of horizontal line in dots (01-99) b = Line orientation H Horizontal line V Vertical Line cccc = Length of line in dots (see Not.
Printer Output Special Notes 1. It is recommended that all lines and boxes be specified in the normal print direction. 2. The maximum allowable lengths for the different CT printers are as follows. LINE/BOX LENGTH CT400 CT412 Horizontal cccc 0001 to 0832 0001 to 1248 Vertical cccc 0001 to 3200 0001 to4800 Section 4.
Job Name Command Structure <ESC> WKnnn ...n nn..n = Job Name assigned, up to 16 ASCII characters Example: <ESC> WKSATO Placement: Immediately following the <ESC>A in the job data stream.
Label/Tag Select Command Structure <ESC> YEa a = 0 Adhesive labels on liner 1 Tags Example: See above Placement: Separate data stream sent to the printer.
Line Feed Command Structure <ESC> Eaaa aaa = Number of dots (001-999) betw een the bottom of the characters on one line to the top of the characters on the next line Example: <ESC> E010 Pl.
4. This command is invalid only if the value specified is zero. 5. Following this command with a <CR> character will allow you to print with auto line feed. In this case, the print position will be determined from the value specified in the command and the H value set in the printer.
Media Size Command Structure <ESC> A1aaaabbbb aaaa = Vertical Media Size in dots (0 to Vmax) bbbb = Horizontal Media Size in dots (0 to Hmax) Example: <ESC>A108323200 Placement: Separate data stream to the printer. Default: <ESC> A108323200 for CT400 <ESC> A108324800 for CT410 Command Function To set the size of the media.
Off-Line Command Structure <ESC> @ Example: See above Placement: Anywhere in the print job between <ESC>A and <ESC>Z Default: None Command Function To specify the printer to come to an off-line state. When used within a print job, the printer goes off-line after finishing the print job.
Postnet Command Structure <ESC> BPn...n n...n = 5 digits (Postnet-32 format) 6 digits (Postnet -37 format) 9 digits (Postnet -52 format) 11 digits (Postnet -62, Delivery Point format) Example: &.
Print Darkness Command Structure <ESC> #Eab a = Print Darkness Range (A thru F) b = Print darkness val ue (1 thru 5) Example: <ESC> #E2A Placement: Must be placed immedi ately after <ES.
Print Position Command Structure Horizontal Position: <ESC> Haaaa Vertical Position: <ESC> Vbbbb aaaa = Number of dots horizontally from the base reference point (1 to maximum) See Note 2. bbbb = Number of dots vertically from the base reference point (1 to maximum) See Note 2.
2. If any part of an image is placed past the maximum number of dots, that part of the image will be lost. 3. If any part of an image is placed past maximum allowable dots across the label, that part of the image will be lost. 4. If you attempt to print where there is no paper, you may damage the print head.
Print Quantity Command Structure <ESC> Qaaaaaa aaaaaa = Total number of labels to print (1-999999) Example: <ESC>Q500 Placement: Just preceding <ESC>Z, unless Cut command exists, then preceding that. This command must be present in every print job.
Print Speed Command Structure <ESC> CSa a = 1 2 ips (50 mm/s) = 2 3 ips (75 mm/s) = 3 4 ips (100 mm/s) = 5 5 ips (125 mm/s) = 6 6 ips (150 mm/s) Example: <ESC> CS3 Placement: Must be place.
Repeat Label Command Structure <ESC> C Example: See above Placement: Must be placed immedi ately after <ESC>A and immediately before <ESC>Z in its own separate data stream Default: N.
Replace Data (Partial Edit) Command Structure <ESC> 0 (<ESC>zero) Example: See above Placement: Must follow <ESC>A and precede all other print data Default: None Command Function To replace a specified area of the previous label with new data.
1. Specify the exact same parameters for the image to be replaced as were specified in the original data stream, including rotation, expansion, pitch, etc.
Reverse Image Command Structure <ESC> (aaaa,bbb b a = Horizontal length in dots of reverse image area b = Vertical height in dots of reverse image area.
Special Notes 1. A reverse image area is affected by the rotate commands. Therefore, always assume the printer is in the normal print orientation when designing and sending the Reverse Image command. 2. If using reverse images with the form overlay, place this command before the Form Overlay command in the data stream.
Rotate, Fixed Base Reference Point Command Structure <ESC> %a a = 0 Sets print to normal direction 1 Sets print to 90°CCW 2 Sets print to 180° rotated (upside down) 3 Sets print to 270° CCW E.
Sequential Numbering Command Structure <ESC> Faaabcccc, dd,ee,f aaaa = Number of times to repeat the same data (0001-9999) b = Plus or minus symbol (+ for increments; - for decrements) cccc = Value of step for sequence (0001-9999) ,dd = Number of digits for sequential numbering (01-99).
Printer Output Special Notes 1. The value specified for Print Quantity should be equal to the number of different sequential values desired multiplied by the number of repeats specified. Example: To print 2 sets each of the numbers 1001-1025 on separate labels, we need 50 total labels.
Start/Stop Label Command Structure Start Command: <ESC> A Stop Command: <ESC> Z Example: See above Placement: <ESC>A must precede data <ESC>Z must follow data Default: None Command Function For all print jobs, the Start command must precede the data, and the Stop command must follow.
Two-Dimensional Symbols The following commands are used to create the two-dimensional symbologies supported by the CT Series printers. Section 4. Programming Reference SAT O CT Serie s Printer s 900 1.
Two-Dimensional Bar Codes Data Matrix, Data Format Command Structure <ESC> BXaabbccddeeefffghh aa = Format ID. 01-06 or 11-16. bb = Error correction lev el. 00, 05, 08, 10, 14 or 20. All other values entered will be processed as a 00. cc = Horizontal cell size.
4. The maximum data capacity for the Format ID “aa” and ECC “bb” is defined by the following table. The printer only supports the Format ID’s defined in the table. If ECC200 (aa = 20) is selected, the Format ID specified by “bb” is ignored.
Two-Dimensional Bar Codes Data Matrix, Print Data Command Structure <ESC> DCxx...x xx...x = Data, maximum of 500 characters Example: <ESC> DC00006000 Placement: Immediately following the <ESC>BC Data Format designation command or the <ESC>FX Sequential Numbering command.
Two-Dimensional Bar Codes Data Matrix, Sequential Numbering Command Structure <ESC>FXaaabcccdddeee aaa = Number of duplicate label s to be printed (001 - 999) b = Increment or Decrement + = Increment - = Decrement ccc = Increment/Decrement Steps (001 - 999) ddd = Sequential numberi ng start position (001 - 999) Referenced to left side.
Label Set #2 1. The maximum number of <ESC>FX Sequential Numbering commands that can be used in one job is eight. 2. In the example abov e four total labels will be printed (<ESC>FX002+005003<ESC>DC00006000), the sequential numbering will start at position 5 and the three digits “600” will be incremented in steps of 1.
Two-Dimensional Bar Codes Maxicode Command Structure <ESC> BVa,b,c,dd ddddddd,eee,fff,gg gg.....<ESC> a = Position of Maxicode symbol within the set, when used in a structured append format 1~8. b = Total number of Maxicode symbols in the set, when used in a structured format 1~8.
Printer Output Special Notes 1. Please refer to UPS Publication “Guide to Bar Coding with UPS Online - Version 5” for the UPS secondary message data format requirements and the latest format requirements. 2. This command implements Maxicode AIM I.
Two-Dimensional Bar Codes PDF417 Command Structure <ESC> BKaabbcdd eeffffnn...n aa = Minimum module dimensi on (03-09 dots). Will not print if values of 01, 02 or greater than 10 are specified. bb = Minimum module pitch dimensi on (04-24 dots). Will not print if values of 01, 02, 03 or greater than 25 are specified.
2. If the product of the values entered for “dd” and “ee” are not equal to or less than the value of “fff” (i.e.,“fff f” ≥ “dd” x “ee”), an error will occur and the symbol will not be printed.
Printer Configuration Commands The following commands are used to configure the operating parameters of the printer. They are in effect the “software Configuration DIP switches” for the CT Series printers.
Eurocharacter Select Command Structure <ESC> LD,a,b,c,d, e,f,g,h,i,j , a = Replacement character for STX in AS CII or hex format b = Replacement character for ETX in AS CII or hex format c = Rep.
Printer Setting Command Structure <ESC> PGabcdefghhij klmnopq rstuvwxyz COMMAND PARAMETER HEX VALUE DESCRIP TION a 00 Reserved b 00 Reserved c 00 Print Speed, 2 ips (50 mm/s) 01 Print Speed, 3 i.
COMMAND PARAMETER HEX VALUE DESCRIP TION j 00 Zero Slash disabled 01 Zero Slash enabled k 00 Reserved l 00 Paper Type, Labels 01 Paper Type, Fan-Fold m 00 Autofeed disabled 01 Autofeed enabled n 00 Pi.
Special Notes 1. All command parameter val ues must be in AS CII format. 2. These settings are stored in EEPROM and will remain valid until receipt of another <ESC>PG command. 3. All positions in this command must contain a valid setting. Section 4.
Print Mode Command Structure <ESC> PMa a = 0 Continuous 1 Tear-Off 2 Cut, Backfeed after print 3 Cut, Backfeed before print 4 Cut, no Backfeed 5 Reserved 6 Reserved 7 Dispense, Backfeed after pr.
Print Type Command Structure <ESC> PHa a = 0 Thermal Transfer printing 1 Direct Thermal Printing Example: See above Placement: Separate data stream sent to printer Default: Default value set by <ESC>PG command.
Pitch Offset Command Structure <ESC> POabcc a = 0 Cutter 1 Dispense 2 Tear-Off 3 Continuous b = + Positive Offset - Negative Offset cc = 00 to 99, Offset value in dots Example: See above Placement: Separate data stream sent to printer Default: Default value set by <ESC>PG command Command Function To set the pitch offset used for a job.
Sensor Type Command Structure <ESC> IGa a = 0 Reflective (Eye Mark) sensor 1 See-thru (transmissive) sensor 2 Sensor not used Example: See above Placement: Separate data stream sent to printer Default: Default value set by <ESC>PG command Command Function To select the label sensing method for a job.
Serial Interface Parameters Command Structure <ESC> I2abcde a = 0 Baud rate, 9600 bps 1 Baud Rate, 19200 bps 2 Baud Rate, 38400 bps 3 Baud Rate, 57600 bps b = 0 8 Data bits 1 7 Data Bits c = 0 N.
SECTION 5. INTERFACE SPECIFICATIONS INTRODUCTION This section presents the interface specifications for the CT Series printers. These specifications include detailed information on how to properly interface your pri nter with your host system.
other hosts. The USB interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus. Up to 127 peripherals can be connected to a single USB port. When using an optional interface, DSW-8 on the Configuration panel must be placed in the OFF position.
The printer is able to continuously receive print jobs, compiling and printing other jobs at the same time. It acts much like a “print buffer” to maximize the performance of the host and the printer. When using the RS232 Serial interface, the Multi Job Buffer uses either the Ready/Busy with DTR (pin 20) or X-On/X-Off flow control protocols.
PIN SIGNAL DIRECTI ON PIN SIGNAL DIRECTION 1 STROBE To Printer 19 STROB E Return Reference 2 DA TA 1 To Printer 20 DA TA 1 Ret urn Referenc e 3 DA TA 2 To Printer 21 DA TA 2 Ret urn Referenc e 4 DA TA.
OPTIONAL RS232C SERIAL INTERFACE The High Speed Serial Interface is an factory installed option that must be installed in the printer at the time of order.
Cable Requirements READY/BUSY FLOW CONTROL Ready/Busy is the hardware flow control method for the serial interface on the CT printers. By raising/lowering the voltage level on Pin 20 of the RS232 port, the printer notifies the host when it is ready to receive data.
host must be capable of supporting this flow control method for it to function properly. X-On/X-Off FL OW CONTROL X-On/X-Off flow control is used whenever hardware (Ready/Busy) flow control is not available or desirable.
LOCAL AREA NETWORK (LAN) OPTIONALINTERFACE A Local Area Network (LAN) interface is a factory installed interface option that must be specified at the time of order. When it is installed, the printer can be configured to receive data through the IEEE 1284 parallel interface or the optional LAN interface.
If an ENQ is received after the print job specified in the ID bytes has been completed, or there is no data in the buffer, the printer will respond with two “space” characters (20 hexadecimal) for the ID number, six “zero” characters (30 hexadecimal) in the Remaining Labels bytes and the 16 byte Job Name.
ASCII HEX DEFINITION OFF-LINE 0 30 No Errors 1 31 Ribbon N ear En d 2 32 Buffer Near Full 3 33 Ribbon N ear En d and Buff er Near F ull 4 (1) 34 Print Stop (no error) ON-LINE, WAITING FOR DATA A 41 No.
STATUS RESPONSE The second method of determining printer status is to interrograte the printer with specific commands. The response from these commands will provide specific information about the printer status depending upon the command.
BYTE NUMBER HEX VALUE DESCRIPTION 11 00 01 Zero Slash D isabled Zero Slash Enabled 12 00 Reserved 13 00 01 Label Med ia Tag Media 14 00 01 Default Fee d Disabled Default Feed E nabled 15 00 01 Fixed P.
Counter Status (SOH + ME) Upon Receipt of an SOH (hexadecimal 01) followed immediately by an ME (hexadecimal 4D45) causes the printer to return a 28 byte Head Counter Status Word bounded by an STX-ETX pair that reports the current status of the printer life counters.
Head Status (SOH + HC) Upon Receipt of an SOH (hexadecimal 01) followed immediately by an HC (hexadecimal 4843) causes the printer to return a 1 byte Head Fault Status Word bounded by an STX-ETX pair that reports the current operating status of the print head.
Form Overlay Status (SOH + FO) Upon Receipt of an SOH (hexadecimal 01) followed immediately by an FO (hexadecimal 464F) causes the printer to return a 18 byte Form Overlay Status Word bounded by an STX-ETX pair that reports the Forms downloaded into the printer.
Font Configuration (SOH + F G) Upon Receipt of an SOH (hexadecimal 01) followed immediately by an FG (hexadecimal 4647) causes the printer to return a 102 byte Font/Graphics Status Word bounded by an STX-ET X pair that reports information on the stored font or graphic.
Interface Status Upon Receipt of an SOH (hexadecimal 01) followed immediately by an IG (hexadecimal 4947) causes the printer to return a 1 byte Interface Status Word bounded by an STX-ETX pair that reports the type of interface connection currently set in the printer.
SECTION 6. TROUBLESHOOTING This section has been devised to help you if you are unable to produce output on the CT Series printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further.
a. Both ends of the cable are securely inserted into their respective connectors. b. The printer is ON-LINE. c. The cable is not defective. There are other things that can cause this error message on your computer, but at this stage, a defective cable may be one of the reasons.
USING THE RS232C SERIAL INTERFACE 1. Is the RS232C Serial cable connected securely to your serial port on the PC (DB- 25S or DB-9S Male) and to the RS232C connector on the printer? WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host.
ERROR SIGNALS The 7-segment LED display, Front Panel LED Indicators and Buzzer provide a visual/audio indication of the type of error encountered. DIS- PLAY LED INDICATORS BUZZER ERROR CONDITION CORRECTIVE ACTION LINE ERROR 0 ON 1 Beep Flash Memory error.
APPENDIX A. COMMAND CODE QUIC K REFERENCE A Start Code . Begins all print jobs. Page 4-70 A1aaaabbbb Media Size. Specifies the label size. Usedto automatically calculate the offset for center justified labels. Page 4-54 CT400 CT410 aaaa = Label Width 0832 1248 bbbb = Length 3200 4800 A3Habbbb Vcdddd Base Reference Point .
Babbcccd Bar Codes. Prints a 1:3 ratio bar code. a = 0 Codabar 1 Code 39 2 Interleaved 2 of 5 (I 2/5) 3 UPC-A/EAN-13 4 EAN-8 5 Industrial 2 of 5 6 Matrix 2 of 5 7 reserved 8 reserved 9 reserved A MSI .
BTabbccddee Bar Codes . Variable Ratio. provides the ability to print a bar code with a ratio other than those specified through the standard bar code commands (B, BD, and D).
CSa Print Speed Selection . Specifies a unique print speed in in./sec. through software for a particular label. Page 4-61 CT400 CT410 a = Speed Setting 1 = 2 ips 2 = 3 ips 3 = 4 ips 4 = 5 ips 5 = 6 ips 1 = 2 ips 2 = 3 ips 3 = 4 ips CTaaaa CUT . Specifies the number of labels between cuts.
FWaabbVccc Hdddd Box. Prints a box. For values aa, bbbb, cc, and dddd, see instructions for horizontal and vertical lines. Units of measurement are dots.
IGa Sensor Type . Selects sensor used for label indexing. a = 0 Reflective (Eye-Mark) Sensor 1 Transmissive (Gap) Sensor 2 No sensor Page 4-89 I2abcde Serial I/F Set .
OA Font type . Specifies the OCR-A font with dot matrix. Page 4-34 CT400 CT410 OA Font Matrix 15W x 22H 22W x 33H OB Font type . Specifies the OCR-B font dot matrix. Page 4-34 CT400 CT410 OB Font Matrix 20 W x 24H 30W x 36H Paa Character Pitch . Designates the number of dots between characters.
RDabb,ccc,ddd, nn . . . n Raster Font . Stored raster font select. a = A CG Times B CG Triumvirate bb = 00 Normal 01 Bold cccc = Horizontal size. (16 to 999 dots or P08 to P72 points) dddd Vertical size. (16 to 999 dots or P08 to P72 points) Page 4-37 RFaabbbb,nn.
WLa Font type . Specifies the 28W x 52L dot matrix font (including decenders). a = 0 Disables auto-smoothing of font 1 Enables auto-smoothing if expansion is greater than 3 Page 4-40 XM Font type . Specifies the 24W x 24H dot matrix font (including descenders).
$a,b,c,d Vector font . Specifies printing of the unique SATO vector font. a = A Helvetica Bold (proportional spacing) B Helvetica Bold (fixed spacing) b = Font width (50-999 dots*) c = Font height (50.
<NUL>aaaa ~aaaa Cut Job . Controls the cutting of labels when using the optional SATO cutter unit.Either a <NUL> or tilde character can be used in this command.
This page left intentionally blank. Appendix A: Command Quick Reference Page A-1 2 900 1 069 A SAT O C T Serie s Printers.
APPENDIX B. BAR CODE SPECIFICATIONS BAR CODE SYMBOLOGIES This section contains detailed information on the printing of bar codes on the CT Series printers.
Codabar Command Structure 1:3 ratio <ESC> B0bbcccd (data) d 2:5 ratio < ESC> BD0bbcccd (data) d 1:2 ratio <ESC> D0bbcccd (data) d bb = Width of narrow element in dots (01-12) ccc = B.
Code 39 Command Structure 1:3 ratio: <ESC> B1bbccc* (data) * 2:5 ratio: <ESC> BD1bbccc* (data) * 1:2 ratio: <ESC> D1bbccc* (data) * bb = Width of narrow element in dots (01-12) ccc =.
Interleaved Two of Five (I 2/5) Command Structure 1:3 ratio: <ESC> B2bbccc (data) 2:5 ratio: <ESC> BD2bbccc (data) 1:2 ratio: <ESC> D2bbccc (data) bb = Width of narrow element in dot.
UPC-A/EAN-13 Command Structure <ESC> B3bbccc (data) <ESC> D3bbccc (data) <ESC> BD3bbccc (data) bb = Width of narrow element in dots (01-12) ccc = Bar height in dots (001-600) (data) = Bar code data (numeric); must be exactly 13 digi ts.
Calculating the Mod 10 Check Digit If you wish to encode the UPC-A data “01234567890”, follow these steps to find the correct chec k digit. ODD 024680 EVEN 13579 C D 1. Fi rst add all the numbers in the ODD positions. i.e. , 0+2+4 +6+8 +0 = 20 2. Mul tiply the res ult of Step 1 by 3.
EAN-8 Command Structure <ESC> B4bbccc (data) <ESC> D4bbccc (data) bb = Width of narrow element in dots (01-03) ccc = Bar height in dots (001-600) (data) = Bar code data (numeri c); must be exactl y 8 digits.
Industrial Two of Five Command Structure 1:3 ratio: B5bbccc (data) 2:5 ratio: BD5bbccc (data) 1:2 ratio: D5bbccc (data) bb = Width of narrow element in dots (01-12) ccc = Bar height in dots (001-600) .
Matrix Two of Five Command Structure 1:3 ratio: <ESC> B6bbccc (data) 2:5 ratio: <ESC> BD6bbccc (data) 1:2 ratio: <ESC> D6bbccc (data) bb = Width of narrow element in dots (01-12) ccc = bar height in dots (001-600) (data) = Bar code data ( numeric only); must be an even number of digits or el se the printer will add a leading zero.
Code 128 Command Structure <ESC> BGbbcccdd (data) bb = Width of narrow element in dots (01-12) ccc = Bar height in dots (001-600) dd = Start code to specify initial subset of bar code data >G.
MSI Command Structure 1:3 ratio: <ESC> BAbbccc (data) d 2:5 ratio <ESC> BDAbbccc (data) d 1:2 ratio <ESC> DAbbccc (data) d bb = Width of narrow element in dots (01-12) ccc = Bar heig.
Code 93 Command Structure 1:3 ratio: <ESC> BCbbcccdd (data) bb = Width of narrow element in dots (01-12) ccc = Bar height in dots (001-600) dd = Length of data (number of digits, 00-99) (data) = Bar code data (alphanum eric); length must match value of parameter “dd”; check digit is supplied by printer Character Set 0-9, A-Z, -, .
UPC-E Command Structure <ESC> BEbbccc (data) <ESC> DEbbccc (data) bb = Width of narrow element in dots (01-03) ccc = Bar height in dots (001-600) (data) = Bar code data (numeri c); must be.
Bookland (UPC/EAN Supplements) Command Structure <ESC> BFbbccc (data) bb = Width of narrow element in dots (01-03) ccc = Bar height in dots (001-600) (data) = Bar code data (numeri c); must be e.
UCC-128 Command Structure <ESC> BIbbcccd (data) bb = Width of the narrow elements in dots (01 to 12) ccc = B ar height in dots (001 to 600) d = Placement of human readable text 0 None 1 Text at .
Example Without increm enting <ESC>A <ESC>H0100<E SC>V0100<ESC>BI041501 01234567000000001 <ESC>Q2 <ESC> Z With incrementing <ESC>A <ESC>H0100<E SC>.
Postnet Command Structure <ESC> BP (data) dat a = 5 digit s ZIP = 6 digits for Postnet 37 = 9 digits for ZIP+4 = 11 digits for Dleli very Point Bar Code Character Set 1-9 (numeric onl y) Notes 1. Fr ame bits and check digits added automatically by printer.
Data Matrix Command Structure Data Format <ESC> BXaabbccddeeefffghh aa = Format ID. 01 to 06 bb = Error correction level. 00 ,05, 08, 10, 14, 0r 20. cc = Horizontal cell size. 03 - 12 dots/cell. dd = Vertical cell size. 03 - 12 dots/cell. eee = Number of cells i n one line.
Character Set ID NUMBER CHARACTER SET ENCODING SCHEME 16 Bit CRC 01 Numeric, Spac e Base 11 02 Upper Case Alpha, Space Base 27 03 Upper Case Alpha, Space ,Comma, Period, Slash, Minus Base 41 04 Upper .
Maxicode Command Structure <ESC> BVa,b,c,ddddddddd,eee,fff,gggg.....<ESC> a = Position of Maxicode sy mbol within the set, when used in a structured append format 1~8. b = Total number of Maxicode symbols in the set, when used in a structured format 1~8.
PDF417 Command Structure <ESC> BFaabbcddeeffffnnn...n aa = Minimum module dimensi on (03-09 dots). Wil l not pri nt if values of 01, 02 or greater than 10 are specified. bb = Minimum module pitch dimensi on (04-24 dots). Wil l not print if values of 01, 02, 03 or greater than 25 are specified.
CODE 128 CHARACTER TABLE The Code 128 Table lists 105 data values for the three subsets: A, B, and C. Each subset column displays either a single column of data or a double column of data. • If the subset column displays a single column of data, that is the data to be entered to produce the result.
VALUE SU BSET A SUBSET B SUBSET C VALUE S UBSET A SUBSET B SUBSET C 0S P S P 0 0 3 6D D 3 6 1! ! 0 1 3 7 E E 3 7 2“ ” 0 2 3 8 F F 3 8 3# # 0 3 3 9 G G 3 9 4$ $ 0 4 4 0 H H 4 0 5% % 0 5 4 1I I 4 1 .
LUE SUBSET A SUBSET B SUBSET C VALUE SU BSET A SUBSET B SUBSET C 72 BS >( h >( 7 2 89 EM >9 y >9 8 9 73 HT >) i > ) 73 90 SUB >: z >: 90 74 LF >* j >* 74 91 E SC >; { .
APPENDIX C. CUSTOM CHARACTERS AND GRAPHICS CUSTOM-DESIGNED CHARACTER EXAMPLE The following example is presented to help understand the use of the Custom-Designed Characters command. It demonstrates the design and printing of an “arrow” in a 16 x 16 matrix.
3. Transfer the image into two bit map representations and then into hexadecimal or binary format. 4. To store the custom designed character in memory using a hexadecimal data stream, the command woul.
6. To recall the custom character from memory, send the following code to the printer: <ESC>A <ESC>L505<E SC>H0150<ESC>V100<ESC> K1B903F <ESC>L505<E SC>H0600&.
CUSTOM GRAPHICS EXAMPLE The following example is presented to help you understand the use of the Custom Graphics command. It demonstrates the design and printing of a “diskette” in a 48 x 48 matrix. 1. Determine the matrix size for the graphic. It must be in 8 dot by 8 dot blocks.
3. Transfer the image into a bit map representation and then into hexadecimal format: BIT MAP HEXADECIMAL FORMAT 1 2345 6 123456 11111111 11111111 11111111 11111111 11111111 11111111 FF FF FF FF FF FF.
4. Using the hexadecimal data, send the following code to print the graphic image as designed. <ESC>A<ESC>H0100<ESC>V0100<E SC> GH006006 FFFFFF FFFFFF FFFFFF FFFFFF C00000 0000.
PRINT #1,CHR$(&H00);CHR$(&H00);CHR$(&H00);CHR$(&H00);CHR$(& H03); PRINT #1,CHR$(&HC0);CHR$(&H00);CHR$(&H03);CHR$(&HC0);CHR$(&H00); PRINT #1,CHR$(&H03);CHR$(.
This page left intentionally blank. Appendix C: Custom Characters and Graphic s P a g e C - 8 9 00 1 06 9A S A T O C T S e ri e s P r in t ers.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté SATO CT410 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du SATO CT410 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation SATO CT410, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le SATO CT410 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le SATO CT410, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du SATO CT410.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le SATO CT410. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei SATO CT410 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
