Manuel d'utilisation / d'entretien du produit 4622SW IP du fabricant Avaya
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4622SW IP Telephone User Guide 16-300297 Issue 4 November 2006.
© 2006 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases.
Issue 4 November 2006 3 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience . . . . . . . . . . . . . . . . . . . .
Contents 4 4622SW IP Telephone User Guide Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Conference . . . . . . . . .
Contents Issue 4 November 2006 5 Chapter 5: Using the Web Access Application . . . . . . . . . . . . . . 45 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Web Acces s Authentication . . . . . . . . . . . . .
Contents 6 4622SW IP Telephone User Guide Feature Button Labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Changing a Phone/PC Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . 70 Selecting an Alternate Lang uage .
Issue 4 November 2006 7 About This Guide Overview This guide covers how to use your new 46 22SW IP T elephone. The 4622SW is simple to use while offering th e latest advances in telephony systems.
About This Guide 8 4622SW IP Telephone User Guide How to Use This Document This guide is organized to h elp you find topics in a logical manner . Read it from st art to finish to get a thorough underst anding of how to use your 4622SW IP T elephone.
Related Documentation Issue 4 November 2006 9 Conventions Used This guide uses the following te xtual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions Note: Note: This symbol precedes additional information about a topic.
About This Guide 10 4622SW IP Telephon e User Guid e For information related to mainta ining an IP telephone system on a Local Area Network, see the 4600 Series IP T elephone LAN Administrator Guide (Document Number 555-233-507).
Issue 4 November 2006 11 Chapter 1: Introducing Y our 4622SW IP T elephone Introduction This chapter introduces you to the layout of t he 4622SW I P T elephone.
Introducing Your 4622SW IP Tele phon e 12 4622SW IP Telephon e User Guid e Figure 1: 4622SW IP T elephone 1 2 11 12 13 14 15 10 8 9 3 5 4 7 22 18 20 19 21 17 16 6 4 3.
The 4622SW IP Telephone Issue 4 November 2006 13 T able 1: 4622SW IP T elephone Button/Feature Descriptions Callout Number Button/Feature Name Button/Feature Description 1 Message W aiting Lamp When lit, indicates you have a message waiting on your voice messaging system.
Introducing Your 4622SW IP Tele phon e 14 4622SW IP Telephon e User Guid e 11 Headset With a headset connected, chan ges audio control from the S peaker to the headset. 12 Mute LED Indicator Lights steadily when the headset is muted . 13 Mute T urns off the active S peaker or headset microphon e, to prevent the other person from hearing you.
About the Feature Key Expansion Unit (EU24BL) Issue 4 November 2006 15 About the Feature Key Exp ansion Unit (EU24BL) The Feature Key Exp ansion Unit is an optional device that can be connected to your 4622SW IP T elephone.
Introducing Your 4622SW IP Tele phon e 16 4622SW IP Telephon e User Guid e Here is an example of the dif ference bet ween a Lin e/Feature button’ s functionality in the Phone application versus other applications.
4622SW IP Telephone App lica tions Issue 4 November 2006 17 Four sof tkeys ( ) appear d irectly below the display area. They allow you to access t he other 4622SW applications. In an app lication, they allow you to perform application-specific functions, like add, save, edit, de lete, or canc el.
Introducing Your 4622SW IP Tele phon e 18 4622SW IP Telephon e User Guid e Call Log Application The Call Log application provides thre e lists, each showin g up to 30 outgoing, incoming answered or missed calls.
Additional 4622SW Functionality Issue 4 November 2006 19 Additional 4622SW Functionality Push Feature Y our System Administrator can “push” a W eb page, a text message, an audio message, or an y combination of those items to your 4622S W IP T elephone.
Introducing Your 4622SW IP Tele phon e 20 4622SW IP Telephon e User Guid e.
Issue 4 November 2006 21 Chapter 2: Using Y our 4622SW IP T elephone Introduction This chapter describes how to make calls, re ce ive calls, retrieve voice mail messages, and log off yo ur 4622SW IP T elephone. The telephone Line/ Feature buttons that assist in call handlin g are also covered in this chapter .
Using Your 4622SW IP T elephone 22 4622SW IP Telephon e User Guid e Manual Dialing 1. Activate your headset. If the Phone screen is active, the first ava ilable call appearance line displays the off-hook () icon and the background appears shad ed . If the Phone screen is not active, the to p display line provides call-related me ssages.
Making Calls Issue 4 November 2006 23 Redialing a p arty Depending on how you have set up your Redial option, selecting Redial automatically dials the most recent number dialed, or displays a list of the last six outgo ing calls for selection of the number to be dialed.
Using Your 4622SW IP T elephone 24 4622SW IP Telephon e User Guid e 2. If the party you want to call appears on the display , proceed to S tep 3 . If the party you want to call is not shown, press the Page Right ( ) button to display the next p age of entries, Continue until the number/p arty you w ant displays.
Making Calls Issue 4 November 2006 25 3. If the party you want to call appea rs, proceed to S tep 4 . If the p arty you want to call is not displayed, press the Page Right ( ) button to display the next page of e ntries. Continue until the number/party you want disp lays.
Using Your 4622SW IP T elephone 26 4622SW IP Telephon e User Guid e Receiving Calls When someone calls you and the Phone screen is active, the Bell ( ) icon appears as the phone rings and (if so administered) the V oic e Message light flashes. When the Phone screen is active, call information displays on the incoming call appearance line .
Call Handling Features Issue 4 November 2006 27 Adding a held call to the current call 1. Press the Conference ( ) button. The icon on the current line changes to the Sof t Hold () icon . 2. Press the Line/Feature button of the held ca ll. 3. Press the Conference ( ) button again.
Using Your 4622SW IP T elephone 28 4622SW IP Telephon e User Guid e S peaker A one-way , built-in S peaker allows you to hear calls without activating the he adset. Most importantly , note that the 4622SW’s S peaker does not allow two-way conversation.
Call Handling Features Issue 4 November 2006 29 T urning the Speaker off during a call Activate the headset at any time. The Speaker and the corresponding indicator light t urn off. V oice control reverts to the headset . Ending a call while the Speaker is active Press the S peaker button.
Using Your 4622SW IP T elephone 30 4622SW IP Telephon e User Guid e Retrieving a V oice Mail Message When someone leaves a message in yo ur voice mailbox, the Message Indicator ( ), the red light at the top middle of the phone illuminates. Follow your standard voice mail retrieval p rocedures to retrieve your messages.
Logging Off the Phone Issue 4 November 2006 31 Password entry: If the Password: field displays asterisks, indica ting the telephone has stored your password, press # to accept the hidden p assword. The telephone never displays your password for security purposes.
Using Your 4622SW IP T elephone 32 4622SW IP Telephon e User Guid e.
Issue 4 November 2006 33 Chapter 3: Using the S peed Dial Application Introduction This chapter describes how to add, upda te, and delete a S peed Dial button label. Up to 1 08 S peed Dial buttons are allowed, e ach containing a name and corresponding telephone numb er .
Using the Speed Dial Applicatio n 34 4622SW IP Telephon e User Guid e Editing During or Af ter Entry Editing commands display below the Numbe r field, next to certain Line /Feature buttons. The commands and their actions are: ● Clear - Remove all characters from the field in which the cu rsor currently resides.
Entering Data on Speed Dial Screens Issue 4 November 2006 35 Name Entry Example T o add a S peed Dial button for T om Brown, you would typically press the following dialpad number button/ Right Arrow .
Using the Speed Dial Applicatio n 36 4622SW IP Telephon e User Guid e Adding a S peed Dial Button T o add a S peed Dial button: 1. Access the S peed Dial application by pressing the SpD ia l softkey .
Updatin g Spe e d Dial Butt on La b el Info rma ti on Issue 4 November 2006 37 8. T o add another S peed Dial button, repeat this procedure from S tep 2 .
Using the Speed Dial Applicatio n 38 4622SW IP Telephon e User Guid e 6. T o change the name, press the Line/Feature bu tton to the left of the Na me field. Then use the Left Arrow sof tkey and/or the Right Arrow sof tkey to move the cursor to the right of the character(s) to be changed.
Issue 4 November 2006 39 Chapter 4: Using the Call Log Application Introduction This chapter describes the three Ca ll Logs available on your 4622SW IP T elephone. It also provides procedures f or adding a Call Log entry to a S peed Dial button and deleting one or all Call Log entries.
Using the Call Log Application 40 4622SW IP Telephon e User Guid e screen displays all this information (in a wider format), reminds you of what type of call it was, and allows you to take cert ain actions with that entry . Each Call Log can contain a maximum of 30 entries .
Adding a Call Log Entry to a Speed Dial Button Issue 4 November 2006 41 Adding a Call Log Entry to a S peed Dial Button T o add a Call Log entry to a S peed Dial button: 1. Access the Call Log application by pressing the Lo g softkey . The Missed Calls Main screen displays .
Using the Call Log Application 42 4622SW IP Telephon e User Guid e Deleting Call Log Entries Y ou can delete a single Call Log entry or all e ntries on a specific Call Log. Deleting a Single Call Log Entry T o delete a single Call Log entry: 1. Access the Call Log application by pressing the Log softk ey .
Disabling the Call Log Issue 4 November 2006 43 Deleting All Entries from a Call Log T o delete all entries from a Call Log: 1. Access the Call Log application by pressing the Log softk ey . The Missed Calls Main screen displays . 2. T o clear the Missed Calls Log, proceed to S tep 3 .
Using the Call Log Application 44 4622SW IP Telephon e User Guid e.
Issue 4 November 2006 45 Chapter 5: Using the W eb Access Application Introduction One of the exciting a spects of the 4 622SW IP T elephone is its optional W eb Access application. Y ou can actually use your telephone to access your Corporate int ranet and the World Wide Web.
Using the Web Access Application 46 4622SW IP Telephon e User Guid e W eb Access Authentication Depending on how your W eb Access application is administered, you might have to provide identification before gaining access t o Web p ages. If you do not know your User ID or Password, contact you r System Administrator for assist ance.
Navigating Web Pages Issue 4 November 2006 47 Navigating the Home Page and Other S t andard-Size Web Pages T o navigate the home p age and other standard-size W eb pages: 1. Access the Web Access scre en by selecting the Web softkey at the bottom of the d isplay area.
Using the Web Access Application 48 4622SW IP Telephon e User Guid e Entering T ext on Web Pages T ext entry pag es are those on which you can enter da ta, for example, a name , a Web address (URL), or other identifying information. A set of square brackets , possibly with text in between, identifies a p age’s text entry areas.
Entering Text o n Web Pages Issue 4 November 2006 49 Entering Characters Using the Dialp ad Use the dialpad keys 0 through 9, * and # to enter ch aracters in a text entry field/line.
Using the Web Access Application 50 4622SW IP Telephon e User Guid e Adding a S peed Dial Button for a W eb Site T elephone Number Some Web sites might include the ability to p ass names and associated telephone numbers to the 4622SW IP T elephone.
Issue 4 November 2006 51 Chapter 6: 4622SW IP T elephone Options Introduction This chapter describes how to set or view phone parameters, including: ● Displaying the Phone screen upon dialing/a nswe.
4622SW IP Telephone Options 52 4622SW IP Telephon e User Guid e Accessing the Options Main Menus T o access the Options Main menu: 1. T o access the Options application, press the Options ( ) button to the right of and below the sof tkeys. The first of two Options Main screens displays .
Application Options Issue 4 November 2006 53 4. T o change the current setting, press the co rresponding Line/Feature butto n. The option setting may either “toggle,” p resent a screen for you to specify a setting, or ask you to choose from a list of alternatives.
4622SW IP Telephone Options 54 4622SW IP Telephon e User Guid e Setting the Phone Screen on Answer? Option When the Phone Screen on Answe r? option is set to Ye s , the Phone screen a ppears in the display area when you answer a call, regardless of the screen with which you are working.
Application Options Issue 4 November 2006 55 Setting the Display Call T imers? Option Y our 4622SW IP T elephone can display two types of call timers. The Call T imer displays in the top display area and provides the elap sed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format.
4622SW IP Telephone Options 56 4622SW IP Telephon e User Guid e Setting the Call Appearance Wid th When the Call Appearance Wid th is set to Full (the default), each line on which a call appears extends the full width of the display . Messages show in the call appearance display area.
Personal Ringing Options Issue 4 November 2006 57 Call Log Enabled (active) is the default. For privacy purposes, you can cha nge the status to Disabled , to stop call logging and delete any calls currently logge d. 1. T o change this option, press the co rresponding Line/Feature butto n.
4622SW IP Telephone Options 58 4622SW IP Telephon e User Guid e S t atus Screen Viewing Options Four views of telephone and syste m informatio n are available. A user generally does not need to view this information. However , if problems occur , your System Administrator might ask you to report certain values from any st atus screen.
Changing the Display Co ntrast Issue 4 November 2006 59 V iewing Interface St atus Y our phone interacts with several system hardware devices and system sof tware.
4622SW IP Telephone Options 60 4622SW IP Telephon e User Guid e V i ewing the Network Audio Quality In the event you experience poor audio quality during a call, the problem is likely with your network. Y our LAN Administrator might ask you t o display this screen to diagnose or troubleshoot audio problems.
Backup/Restore Options Issue 4 November 2006 61 Reinst ating the Phone Af ter a Log Off When your phone is logged of f, the top line displays “Ext. =*.” 1. T o reinstate your phon e following a log of f, us e the dialp ad to enter your Extension Numb er , then press the Pound (#) key .
4622SW IP Telephone Options 62 4622SW IP Telephon e User Guid e Settings Saved During a Backup When the Backup/Restore Option is properly administe red, Backup/Restore saves the following settings and.
Backup/Restore Options Issue 4 November 2006 63 Setting the Automatic Backup Option Y ou must change the Automatic Backup setting to Enabled to automatica lly back up your options settings, Feature button labels, an d S peed Dial button labels, names and numbers whenever you change any of these values.
4622SW IP Telephone Options 64 4622SW IP Telephon e User Guid e V erifying Backup/Retrieval St atus T o determine whether the most recen t backup and/or retrieval was successful, select FTP St atus on the Backup/Restore Main screen.
Backup/Restore Options Issue 4 November 2006 65 Retrieving and Restoring Dat a from a Backup File Restoring data from yo ur most recent backup file is a two-step process. First you start ba ckup file retrieval (usually following a system fail ure or phone replacement).
4622SW IP Telephone Options 66 4622SW IP Telephon e User Guid e Setting a User ID, Password, and other FTP (File T ransfer Protocol) Options Y our System Administrator establishes cert ain parameters for e ach 4622SW IP T elephone in your network. Most p arameters are est ablished at the network server and apply to all telephones on the network.
Backup/Restore Options Issue 4 November 2006 67 2. Choose one of the following options: If you want to Then Add or update the Server IP Address. Select the Line/Feature button next to Server IP Address .
4622SW IP Telephone Options 68 4622SW IP Telephon e User Guid e 3. Repeat this procedure from S tep 1 for each FTP setting you wan t to add or modify . Feature Button Labeling Line/Feature buttons ( ) appear on both sides of the telephone’ s display area.
Feature Butt on Lab eling Issue 4 November 2006 69 3. Choose one of the following options: 4. If Right/Left Page indicators a ppear in the sof tkey button area, your phone has more than one page of Feature buttons. Use the Right or Lef t Page button to move to the pa ge on which you want to re-label one or more Feature buttons.
4622SW IP Telephone Options 70 4622SW IP Telephon e User Guid e 6. T o re-label a Feature button, use the dial p ad and any applicable Line/Feature buttons, to enter the new label (13 or fewer characters). T o restore the default label to the selected Feature button, select Clear to remove the label you previously def ined.
Selecting an Altern ate Language Issue 4 November 2006 71 Selecting an Alternate Language Users can change the user interface lan guage their 4622SW IP T elephones display .
4622SW IP Telephone Options 72 4622SW IP Telephon e User Guid e 3. Choose one of the following options: If you want to Then Proceed to change the current language to the new language. Select either Ye s softkey . The active language changes to the new languag e you selected.
Issue 4 November 2006 73 Chapter 7: Headset s and Handset s Introduction This chapter provides information abo ut headsets and specialized handset s that are comp atible with your IP telephone. Headset s for 4600 Series IP T elephones Avaya supports on ly those headsets an d headset adapters that carry an A vaya brand or logo.
Headsets and Handsets 74 4622SW IP Telephon e User Guid e Handset s for 4600 Series IP T elephones Although not applicable to the 4622 SW , specia lized handse ts are available for noisy environment s, hearing-impaired use rs, and other special purp oses.
Issue 4 November 2006 75 Chapter 8: T elephone Management and Troubleshooting Introduction The 4600 Series IP T elephones are relatively trouble free. This chapter provides h elpful information for: ● Interpreting the dif ferent ringer tones you hear .
Telephone Management and Troubleshooting 76 4622SW IP Telephon e User Guid e Ringing (Incoming) T ones Meaning 1 Ring -------- Call from another extension. 2 Rings ------- ------- Call from outside or th e System Administrator . 3 Rings ------ ------ ------ Priority call from another extension, or from an Automatic Callback call you pla ced.
Interpreting Dis play Icons Issue 4 November 2006 77 Interpreting Display Icons As you become more familiar wit h your IP telephone’ s display , you will recognize the icons or symbols associated with the st ate of a call or the st ate of the phone.
Telephone Management and Troubleshooting 78 4622SW IP Telephon e User Guid e Basic T roubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after connecting it the first time.
Basic Troubleshooting Chart Issue 4 November 2006 79 Characters do not appear on the Display screen. See Phone does not activate af ter connecting it the first time. . Check all lines into the phone to ensure that it is properly connected. Check the power source to ensure that yo ur telephone is receiving power .
Telephone Management and Troubleshooting 80 4622SW IP Telephon e User Guid e T roubleshooting 4622SW Applications Problem/Symptom Suggested Resolution GENERAL: A feature does not work as indicated in this guide, or does not work as it had previously worked.
Troubleshooting 4622SW App lications Issue 4 November 2006 81 CALL LOG APPLICA TION: Y ou cannot dial out af ter selecting a Call Log entry . Check that all call appearances (incomin g/ outgoing lines) are not already in use. If all lines are in use, wait until a line is ava ilable to make your call.
Telephone Management and Troubleshooting 82 4622SW IP Telephon e User Guid e Resetting and Power Cycling the IP T elephone Reset your IP telephone when other trou bleshoot ing suggestions do not correct the problem or after being advised to do so by your System Ad ministrator .
Resetting and Power Cycling the IP Te lephone Issue 4 November 2006 83 Power Cycling the Phone Use the power cycle with your System Admini strator’s approval. Use power cycling only if the basic or programmed reset proced ure cannot be performed or does not correct the problem: 1.
Telephone Management and Troubleshooting 84 4622SW IP Telephon e User Guid e.
Issue 4 November 2006 85 Index Index Numerical 4600 Series IP Telephone s Handsets . . . . . . . . . . . . . . . . . . . . 74 Headsets for . . . . . . . . . . . . . . . . . . 73 4622SW Applications, Troubleshooting . . . . . . . 80 4622SW IP Telephone .
86 4622SW IP Telephone User Guide Index Disabling the Call Log . . . . . . . . . . . . . . . 43 Display Call Timers? Option, Setting the . . . . . . . 55 Display Contrast, Changing the . . . . . . . . . . . 59 Display description . . . . . . . . . . .
Issue 4 November 2006 87 Index Options, (continued ) Phone Screen on Answer? . . . . . . . . . . . 54 Phone Screen on Calling . . . . . . . . . . . . 54 Quality of Service (QoS) Status . . . . . . . . . 58 Redial . . . . . . . . . . . . . . . . . . . .
88 4622SW IP Telephone User Guide Index Troubleshooting 4622 SW Applicati ons . . . . . . . 80 Troubleshooting Chart, Basic . . . . . . . . . . . . 78 Troubleshooting, and Tel ephone Management . . . . 75 U Updating Speed Dial Button Label Informa ti on .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Avaya 4622SW IP c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Avaya 4622SW IP - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Avaya 4622SW IP, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Avaya 4622SW IP va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Avaya 4622SW IP, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Avaya 4622SW IP.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Avaya 4622SW IP. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Avaya 4622SW IP ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
