Manuel d'utilisation / d'entretien du produit 2420 du fabricant Avaya
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2420 Digital Telephone User’s Guide Release 4 555-250-701 Issue 3 November 2004.
Copyright 2004, A vaya Inc. All Rights Reserved Notice Every ef fort was made to e nsure that the info rmation in this do cument was complete and accu rate at the time of prin ting. However , informat ion is subject to change. Wa r r a n t y A vaya Inc.
Electromagnetic Compatibility (EMC) S tandards This product comp lies with and conforms to the following intern ational EMC stand a rds and al l relevant national de viations: Limits and M ethods of M easurement of Radio Interference of Informati on T e chnology Equipment, C ISPR 22:199 7 and EN55022: 1998.
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Issue 3 November 2004 5 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support for Call Center Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Support for Optional Devices .
Contents 6 2420 Digital Telephone User’s Guide Saving a Call Log Entry to Y our S peed Dial List . . . . . . . . . . . . . . . . . . . . . 36 Deleting a Call Log Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 The Label Action Screen .
Issue 3 November 2004 7 Overview The 2420 Digit a l T eleph one is a multiline digit a l telephone for use with an A vaya call processing system. The 2420 telephone put s convenient featur es and capa.
8 2420 Digital Telephone User’s Guide Support for Call Center Users T o me et the needs of call center users, th e 2420 telephone offers the following features: ● Call Center Mode operation —available from the Options Screen, th is setting changes the standa rd display from 8 to 12 call appearance/feature button labels.
Overview Issue 3 November 2004 9 Base Units - M12LUCM Modular Base Unit Adapter Cord - HIC-1 “H-top” Headset Adapter Cord Cordless Headpiece/Base Unit - LKA 10 Cord Free Headse t (900 MHz RF) Cord.
10 2420 Digital Telephone Us er’s Guide Safety Information Y our 2420 telephone is manufactured according to industry standards for qu ality and safety assurance. When using yo ur telephone, follow re commended safety precaut ions to reduce the risk of fire, electrical shock, and personal injury .
2420 Telephone Components Issue 3 November 2004 11 The following items correspond to the numbe rs in Figure 1 . T able 1: The 2420 T elephone Component s 1) Call appearance/feature buttons — Use to access incoming/outgoing lines and programmed features.
12 2420 Digital Telephone Us er’s Guide 2420 T elephone User Checklist The remainder of this guide cont ains procedure s for using specific screens, features, and keys on the 2420 telephone. The following t able directs y ou to sections expla ining specific activities you can perform.
The Home Screen Issue 3 November 2004 13 The Home Screen The Home screen consist s of three pages and displays ● the available call appearance /feature buttons ● caller ID information ● the curr.
14 2420 Digital Telephone Us er’s Guide Figure 2: Sample Home Screen - Page 1 Navigating in the Home Screen Pages a 206 : Timer b 206 : Abr Program c 206 : Call Pickup New Calls: 4 SpDial Log Option.
The Home Screen Issue 3 November 2004 15 Call Appearance and Call Identification Displays By default, the 2420 telephone h a s eight call appearance/feature buttons p er screen page. When Call Center mode is enabled, 12 call appe arance/feature buttons appear on the first two pages of t he Home Screen.
16 2420 Digital Telephone Us er’s Guide S tatus Icons The icons displayed on the call appearance/feature buttons of your 2420 telephone are explained in the following t able. These icons replace the functionality of the green LEDs and equivalent flash rates.
Call-Handling Features Issue 3 November 2004 17 In addition, the following icons are displaye d in certain feature-specific applications. Call-Handling Features The procedures in this section assume that you a re performing call handling with the Home screen displayed on the 2420 telepho ne.
18 2420 Digital Telephone Us er’s Guide Make a call Y ou can make calls manually or automa tically from the 2420 telephone. T o make a call manually 1. Go of f hook with the handset, headset, or speaker . 2. When you hear dial tone, press the dialpad buttons to enter the extension o r telephone number .
Call-Handling Features Issue 3 November 2004 19 T o return to the held call Press the call appearance button o f the held call. Note: Note: Y our system manager might have administered the Unhold feature. In this case, you can return to the held call by pressing .
20 2420 Digital Telephone Us er’s Guide T o change from the handset to the speakerphone 1. Press . 2. Hang up the handset. T o end a speakerphone call Press again.
Call-Handling Features Issue 3 November 2004 21 Note: Note: Y our system manager might have administered the T ransfer-on-Hang-up feature. In this case, you can transfer a call by pressing , dialing the number to which the call is to be transferred, and then ha nging up.
22 2420 Digital Telephone Us er’s Guide Getting Messages Message Y our Message lamp turns on when a caller has lef t a message for you. Press to retrieve your messages, and follow the prompt s. Note: Note: Y our system manager must program cert ain features to activate the Message button.
The Speed Dial Screen Issue 3 November 2004 23 Figure 3: Sample S peed Dial Screen From the S peed Dial screen, you can also ● add entries ● delete entries ● make changes to saved entries in your personal speed dial list See Managing Y our S peed Dial List on page 25 for more information.
24 2420 Digital Telephone Us er’s Guide W orking in the S peed Dial Screen Note: Note: When you manage your speed dial entries, the softkeys displayed at the bottom of the screen change to reflect the activities you can perform. For example, when you access the Edit screen, you can choose from the Add, Delete, and Done softkeys.
Managing Your Speed Dial List Issue 3 November 2004 25 Managing Y our S peed Dial List Using the S peed Dial screen, you can store up to 104 speed dial entries in you r personal 2420 telephone directory . Y ou can access this screen by pressing the SpD ia l softkey at the Home screen.
26 2420 Digital Telephone Us er’s Guide Entering Characters Whenever you press a key on the dialp ad, the al phabetic character associated with the key appears on the screen display . In some cases, you might need to press the same key repeatedly to select other alphabetic cha racters.
Managing Your Speed Dial List Issue 3 November 2004 27 2. Press the Add so ftkey . The Edit Name screen appears with the Name fie ld underscored. Note: Note: If the directory is full, a message appea rs in dicating that your S peed Dial list is full. Y ou must delete an existing entry before yo u can add a new entry .
28 2420 Digital Telephone Us er’s Guide T o edit stored speed dial entries 1. From the Ho me screen, press the Sp Di a l softkey . The S peed Dial screen appears. 2. Press the Edit so ftkey . The Edit Name screen appears. Note: Note: Y ou can use and or the index fea ture to locate the entry you want to edit.
The Call Log Screens Issue 3 November 2004 29 Deleting S peed Dial Entries Y ou can delete any of the speed dial entries saved in your personal 2420 teleph one directory . T o delete stored speed dial entries 1. From the Ho me screen, press the Sp Di a l softkey .
30 2420 Digital Telephone Us er’s Guide The Call Log Summary Screen The Call Log Summary screen, which is accessed by pressing the Log softkey on the Home screen, displays the following ca ll identi.
The Call Log Screens Issue 3 November 2004 31 Figure 5: Sample Call Log Summary Screen with Second Set of Sof tkeys When you select a call type, an arrow ( ) appears next to the softkey of the selected call type. The entries for the selected call type are d isplayed until you press the soft key of a different call type.
32 2420 Digital Telephone Us er’s Guide W orking in the Call Log Summary Screen Working in th e Call Log Summary Screen To P r e s s View info rmation about a specific log entry The button associate.
The Call Log Screens Issue 3 November 2004 33 Call Log Det ail Screen The Call Log Detail screen, which is accessed fr om the Call Log Summary screen, allows you to ● View additiona l information, such as call type and the date and time that the call was processed.
34 2420 Digital Telephone Us er’s Guide W orking in the Call Log Det ail Screen Working in th e Call Log Detail Screen To P r e s s Make a call to the entry displayed The Call softkey View the n ext.
Using the Call Log Issue 3 November 2004 35 Using the Call Log The Call Log feature is factory set to record answered, u nanswered (missed), and outgoing calls. For information on disabling the Call Log or changing the call types you want logged, see Call Log Setup on p age 46.
36 2420 Digital Telephone Us er’s Guide Saving a Call Log Entry to Y our Speed Dial List T o save an entry in the Call Log to your Speed Dial List 1. From the Ho me screen, press the Log softkey. The Call Log Summary screen appears. 2. Use and to scroll through the Call Log Summary pages.
The Label Act ion Screen Issue 3 November 2004 37 3. When you locate an entry you want to delete, press the button that corresponds to the entry . The Call Log Det ail screen for this entry appears. 4. Press the Delete sof tkey . The entry is deleted from the Call L og.
38 2420 Digital Telephone Us er’s Guide Figure 7: Label Action Screen W orking in the Label Action Screen Note: Note: When you manage th e labels of your call appearance/feature buttons, the softkeys displayed a t the bottom of the screen change to reflect th e activities that you can perform.
Managing Your Call Appearance/ Feat ure Button Labels Issue 3 November 2004 39 Managing Y our Call Appearance/ Feature Button Labels Using the Label Action screen, you can ● customize the labels of .
40 2420 Digital Telephone Us er’s Guide 4. Using the dialp ad, edit the label. Y ou can en ter up to 13 characters. By default, the first letter you enter appears in uppercase, and t he following characters appear in lowercase. Note: Note: Y ou can use the Case softkey to switch between uppercase and lowercase.
Managing Your Call Appearance/ Feat ure Button Labels Issue 3 November 2004 41 4. Perform one of the following step s: ● T o return to the Label Action screen, press the Done softk ey .
42 2420 Digital Telephone Us er’s Guide The Options Screen The Options screen, which you access by pressing the Option softkey a t the Home screen, allows you to set the following options: ● ring .
Selecting Personalized Options Issue 3 November 2004 43 W orking in the Options Screen Note: Note: If you press , a second screen appears. Use this scree n to enable and disable the Automatic Gain Control (AGC) feature for the h andset, headset, or speakerphone.
44 2420 Digital Telephone Us er’s Guide 3. Press the Ring Pattern feature b utton. The Select Ring Pattern screen with t he current ring pattern appears. 4. Use and or the dialp ad to cycle through all eight rin ging patterns. Note: Note: T o listen to a specific ring pattern, p ress the Play softkey for a selected ring pattern number .
Selecting Personalized Options Issue 3 November 2004 45 5. Perform one of the following step s: ● If you want to save the setting you just selected, press the Save softkey . Y ou will hear a confirmation tone, and you are returned to the Options screen.
46 2420 Digital Telephone Us er’s Guide Display Contrast The Contrast option on the Options screen allows you to choose a contrast level for your telephone display . Y ou can choose from among fifteen levels of contrast. T o select a contrast level 1.
Selecting Personalized Options Issue 3 November 2004 47 T o specify the call types that you want to appear in the Call Log 1. From the Ho me screen, press the Option softkey . The Options screen appears. 2. Press the Log Setup feature button. The Call Log Setup screen appears.
48 2420 Digital Telephone Us er’s Guide 4. Perform one of the following step s: ● If you want to save the setting you just selected, press the Save softkey . Y ou will hear a confirmation tone, and you are returned to the Options screen. ● If you want to return to the Options screen without changing the setting , press the Cancel soft key .
Selecting Personalized Options Issue 3 November 2004 49 T o erase personalized settings 1. From the Ho me screen, press the Option softkey . The Options screen appears. 2. Press the Era se... feature button. The Erase screen appears. 3. Press the feature butto n next to each item you want to select to be erased.
50 2420 Digital Telephone Us er’s Guide 3. Press the Y es/No softkey or fea ture button 6 to indicate whethe r you want S tay in S peed Dial enabled. 4. Perform one of the following steps: ● If you want to save the setting you just selected, press the Save softkey .
Selecting Personalized Options Issue 3 November 2004 51 Language When the 2420 telephone is first inst alled, it is set to display screen text in English.
52 2420 Digital Telephone Us er’s Guide Using Selected V oice Features The following features are available only if your system manager has administered t hem as feature buttons on your 2420 telephone or ha s s upplied you with the required feature access codes.
Using Selected Voice Feat ures Issue 3 November 2004 53 3. Press the # key to save the entry . 4. Press another Abbreviated Dialin g button to program. Note: Note: If you make a mist ake while programming, press the # key to save the entry an d then start o ver .
54 2420 Digital Telephone Us er’s Guide T o park a call at your extension (for retri eval at any extension) when a Call Park button is not administered 1. Press . 2. Enter the Call Park feature access code. 3. When you hear confirmation tone, hang up.
Using Selected Voice Feat ures Issue 3 November 2004 55 Leave Wo rd Calling The Leave W ord Calling (L WC) feature leaves a me ssage for a person at another extension to call you back.
56 2420 Digital Telephone Us er’s Guide Send All Calls The Send All Calls feature temporarily sen ds all y our calls to your voice mail system or to another extension in the sa me system. Priority calls and automatic callbacks are not redirected by the Send All Calls feature.
Using Selected Voice Feat ures Issue 3 November 2004 57 T o make an important announcement such as an incoming call to someone at another extension busy on another call 1. While off-hook, press the button or dial the Whisper Page access code, and dial the extension.
58 2420 Digital Telephone Us er’s Guide Using Display Features The following features are available only if yo ur system manager administered them as feature buttons on your 2420 telephone. Call Ti mer and T imer The Call T imer and the T imer features measure elapsed time on a call.
Using Display Features Issue 3 November 2004 59 4. T o search for a new n ame, press the button, and repeat S teps 2 and 3. 5. When you are re ady to exit the directory , press . T o place a call to the na me shown on the disp lay 1. Pick up the handset.
60 2420 Digital Telephone Us er’s Guide T ones and Their Meaning Note: Note: The following t ables describe the def aults for each ringing and feedback tone. Check with your system manager to ver ify if the descriptions in the Meaning column are accurate for your system.
Tones and Their Meaning Issue 3 November 2004 61 coverage One short burst of tone. This tone indicates that the system sent your call to another extension to be answered by a covering user . dial A continuous tone. This tone indicates that you can start t o dial.
62 2420 Digital Telephone Us er’s Guide.
Issue 3 November 2004 63 Index Index Numerical 200A Module Analog (U.S .) Adjunct Interface . . . . . 9 201A Module Recorder Interface . . . . . . . . . . . 9 20A Stand . . . . . . . . . . . . . . . . . . . . . . 9 2420 telephone display features . . .
64 2420 Digital Telephone User’s Guid e Index F feature . . . . . . . . . . . . . . . . . . . . 22 , 54 feedback tones . . . . . . . . . . . . . . . . . . 60 Flash Message Lamp option . . . . . . . . . . . . 44 G Group Listen feature . . . . . . . .
Issue 3 November 2004 65 Index Speed Dial List . . . . . . . . . . . . . . . . 25 , 29 adding entries . . . . . . . . . . . . . . . . . 26 editing entries . . . . . . . . . . . . . . . . . 27 index feat ure . . . . . . . . . . . . . . . . . . 25 saving entries from Call Log .
66 2420 Digital Telephone User’s Guid e Index.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Avaya 2420 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Avaya 2420 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Avaya 2420, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Avaya 2420 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Avaya 2420, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Avaya 2420.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Avaya 2420. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Avaya 2420 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
