Manuel d'utilisation / d'entretien du produit iDCS500 du fabricant Samsung
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SAMSUNG iDC S 500 SYSTEM November 2001 iDC S KEYSET USER GUIDE Samsung T elecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason.
T ABLE OF CONTENTS ABOUT THIS B OOK ..........................................................1 THINGS Y OU SHOULD KNOW ..........................2–10 AS SEMBLING Y OUR KEYSET ................................11 ADDING AN iDCS 14B KEY STRIP .........
Executive/Secretary Hotline ..............................................................38 Group Listening ................................................................................39 Account Codes .............................................
ABOUT THIS B OOK Y our iDCS keyset is the most visible part of your telephone system. No mat- ter what model keyset you are using telephone calls are handled the same way . The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users.
3 Y our outside calls will light green on your keyset and red on other keysets. Y ou never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. Some simple rules to remember: • Any steady LED indicates the line or feature is in use.
5 iDC S 28D KEYSET 4 FEA TURE ACCES S CODES This user guide is written based on the default access code for using sys- tem features. If the system numbering plan has been changed some of the access codes may not be correct. Y our installing company can inform you of the correct codes.
7 iDC S 8D KEYSET Scroll HOLD ANS/RLS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 OPER Call 1 Call 2 Message Transfer Speaker VOLUME iDCS 8D 32 CHARACTER DISPLA Y T wo lines with 16 characters each. TERMINAL ST ATUS INDICA TOR Used to provide your keyset status.
8 iDC S 64B AOM 12345 67891 0 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 64 PROGR.
11 AS SEMBLING Y OUR KEYSET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key- set body with your fingertips.
13 SECURING SCREWS REMOVE KNOCKOUTS ADDING AN iDC S 14 BUT TON KEY STRIP • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips.
RECALL DIAL TONE Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone. SENDING A FLASH While on an outside call, press the FLASH key to send a flash to the tele- phone company .
BUSY ST A TION CALLBACK When you call another station and receive a busy signal: • Press the CBK key , if programmed, or dial 44 . • When the busy station becomes free, your keyset will ring. • Lift the handset or press ANS/RLS to call the now idle station.
19 CALLING Y OUR SYSTEM OPERA TOR • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator , dial that person’s extension num- ber . NOTE: If the Hot K eypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
line when the called station hangs up or you can press TRANSFER to return to the outside party . If you wish to send the call to another exten- sion without waiting for the first station to hang up, simply press anoth- er DSS button. OR Press the CALL button or C.
23 FORW ARDING CALLS Y ou may forward your calls to another station, group of stations or an exter- nal telephone number . Program a destination for the type of forwarding you want as detailed below . If you have FWD ALL , FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on.
FORW ARD DND T o forward your phone when you activate DND . • Dial 607 plus the extension number or group number . • Receive confirmation tone and hang up. NOTE: 1. If the Hot Keypad feature has been turned off you must first lift the hand- set or press the SPEAKER key before you begin dialing.
MY GROUP PICK UP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number . See your installation company for the assigned access code.
• The A key is not used. • The B key inserts a flash. • The C key inserts a pause. • The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O . lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones.
NOTES: 1. If you make another call, auto-redial is canceled. 2. T o cancel a retry , lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones.
33 MEET ME P AGE • Lift the handset. • Press the Meet Me P age ( MMPG ) key or dial 54 . • Dial the desired zone number . • After the attention tone, instruct the paged person to dial 56 . • Press WAI T or TRANSFER . • Remain off-hook until the person dials 56 from any phone.
• Y our MES SAGE light will turn off when all messages have been re- turned. NOTES: 1. Display keyset users can view message indications and return them in any order .
EST ABLISHED CALL PICK UP [L VERSION] T o pick up an established call in progress at a single line extension con- nected to a computer modem on your PC. • Press the EP key for that station on your keyset and the call is automat- ically moved to your keyset.
GROUP LISTENING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • Press the LISTEN key to turn on the speaker . The microphone is not in use, so the distant party does not hear other parties present in your of- fice.
OHVA is OFF then you will hear the announcement on the speaker , if you are talking on the handset. If you are using the speakerphone the announcement will always be heard through the speaker . T o make an off-hook voice announcement: • Dial the extension number or press the DSS key .
43 CUSTOMIZING Y OUR KEYSET AME BGM This feature selects whether a station using Answer Machine Emulation will hear their personal greeting or BGM while callers are listening to the per- sonal greeting.
45 Y our keyset may be equipped with a Headset mode key . If it is so equipped pressing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this. Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out.
47 DISPLA Y FEA TURES INTERACTIVE DISPLA Y KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as press- ing a programmable key . These keys are called soft keys as their functions are not fixed.
CALL DURA TION TIMER The system can be set to automatically time outside calls. A few seconds after you dial a telephone number , the timer appears in the display . It appears immediately for incoming calls. The call timer continues for the du- ration of the call.
PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it. This name is used to select the speed dial bin when you are dialing by directory . • Press TRANSFER and then dial 106 . • Dial the speed dial bin number 00–49 .
53 TEXT MES SAGING [L VERSION ONL Y] This feature allows two digital keyset users to respond to each other with preprogrammed messages. After receiving an Off Hook V oice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party .
55 Dial 205 205:busy OHVA CAMP ON ! OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG:01 SEND Dial 03 or press " twice ASK THEM TO HOLD TMSG:03 SEND ! ASK THEM TO HOLD Wait .
VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection.
59 INQUIRE CALLER ID P ARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call. From an idle keyset: • Press the INQUIRE key , OR Press the CID key and then the INQUIRE soft key .
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ ______.
62 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ ___.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Samsung iDCS500 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Samsung iDCS500 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Samsung iDCS500, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Samsung iDCS500 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Samsung iDCS500, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Samsung iDCS500.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Samsung iDCS500. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Samsung iDCS500 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
