Manuel d'utilisation / d'entretien du produit DVR-4TH du fabricant Samsung
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DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 ® 1-800-645-5516 200 New Highw ay Amityville, NY 1 1701 www .specotech.com DVR-4TH DVR-8TH DVR-16TH Digit al Video Recorder Family With Network/DDNS .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 1.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 2 Caution and Preventive T ip s • T ake care not to drop the unit or subject the unit to m ajor shocks or jolts. • Do not place this unit on an unstable st and, bracket or mount. • This unit is designed for indoor use only .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 3 Important Information Before proceeding, please read and observe a ll instructions and warnings in this manual . Retain this manual with the original bill of sale for future reference and, if necessary , warranty service.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 4 T able of Content s 1. Overview ..................................................................................................................... 13 1.1 Product Key F eatures ...
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 5 T o Freeze Li ve Im age.............................................................................. 38 4.1.4 V iewing Recor ded Vide o .............................................
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 6 Key Usage in V irt ual Key board ................................................................................... 61 5.1 System Se tup ............................................
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 7 Network Re start ...................................................................... 73 5.1.7.3 Modem Se tup.......................................................................
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 8 5.2.7 VGA Frequenc y ....................................................................................... 89 5.2.8 Show Colo r Bar ................................................
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 9 5.3.2.9 S tatus ...................................................................................... 98 5.3.2.10 Copy Se ttings.....................................................
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 10 5.6.4 Email Atta chment .................................................................................. 109 5.6.5 Alert Notifica tion Setu p......................................
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 11 5.9.3 From / T o T ime ...................................................................................... 122 5.9.4 Select Ev ents ..............................................
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 12 6.3.1.1 Select Displ ay M ode ............................................................. 136 6.3.1.2 Operate Cameras with Dome Cont rol ................................... 136 6.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 13 1. Overview The DVR-4TH/ 8TH/ 16TH series unit is an integrated digital video recorder that combines the features of a time-lap se audio / video recorder , a multiplexer , and a video server to creat e a single security CCTV solution.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 14 DVR-16TH 1.1 Product Key Features The DVR-4TH/ 8TH/ 16TH series offers advanced features not typically found in standard multiplexers. It integrates t he full features of a DVR, a multiplexer and a video server (by using the software S peco Remo te ™).
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 15 • Covert camera operation provides enhanced security and administrator control • Per camera configuration for camera settings, frame rate, picture bit rate, alarms, motion detection.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 16 2. System Setup Prior notices and an introduction on system installation will be described in this chapter .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 17 Connecting Required Devices Before powering up , you should connect cameras and a main monitor to the unit for basic operation. If needed, connec t a call monitor for displaying full screen video of all installed cameras in sequence.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 18 Main Monitor (S-V ideo/ BNC/ VGA) S-V ideo, BNC, and VGA out put connectors are available for connecting to a main monitor . The main monitor disp lays live image and playback recorded video in full-screen or multiple window format.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 19 Audio In The DVR-4TH/ 8TH/ 16TH series unit provides 4/ 8/ 16 channels of audio recording accordingly . The Audio In connectors are offered for connecting audio source devices (e.g.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 20 3. General System Setup Before operating the DVR-4TH/ 8TH/ 16TH series unit, some general configuration should be setup in advanc e. The following subsections will introduce functional keys on the front panel and general configuration of the DVR-4TH/ 8TH/ 16TH series unit.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 21 Power LED The LED should be lit when the power is connected. HDD LED The LED will be lit while t he HDD is processing data to or from the connected HDD(s). Alarm LED The LED should be lit when an alarm is triggered.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 22 Digit al Deterrent Users can trigger warning announcement at certain camera site by pressing the digital deterrent key and the specific camera key . Refer to section Man ual Digital Deterrent for more detail about manua lly triggering the digital deterrent function.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 23 DOME • Press this key to enter Dome Co ntrol mode. Please refer to section Dome Control for more details about dome camera controlling operation. • In OSD virtual keyboard, pr ess this key to go backspace.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 24 JOG/ SHUTTLE • The jog/ shuttle knob is a dual func tion knob, including a shuttle ring and an embedded jog disk, that provides wi de range in playback control. Note that the jog/ shuttle knob is active only when the unit is in Playback mode.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 25 3.2.1 User Management The DVR-4TH/ 8TH/ 16TH series unit provides the option to create up to seven sets of usernames and p asswords with customized authority , excluding the preset “admin” accoun t.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 26 3.3 Configuring the HDD in the unit There is an empty cartridge positioned on the front panel where users can install a swapp able HDD. There are two possible sit uations after a HDD is installed into the unit.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 27 T o Rest art/ Shutdown the Unit Press MENU and input the username and password that has suf ficient authority to access the OSD setup menu. Select <Shutdown> in Main menu and press ENTER to enter the Shutdow n menu, which displays as follows.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 28 3.5 System Date/ T ime Setting The user can set the curr ent date, time and other OSD pa rameters in the Date/ T ime menu. The login account should have authority to access the System Setup menu.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 29 Move to the desired item and press ENTE R, the option starts blinking. Use UP / DOWN keys to change the setting. The default setting is <Y/M/D> in both NTSC/ P AL formats. T ime Display Mode The user can choose to set the time format to <12 hour> or <24 hour>.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 30 3.5.3 Network T ime Protocol Setup This section guides you to synchronize your unit to fit the local time. Go the <System Setup> Æ <Date/ T ime> Æ <Time Zone>. Refer to below figure and select your time zone from the options.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 31 NOTE: The DVR must be reboot ed in order to apply the change of IP Camera Support option. T o configure setting of an IP camera, access <Camera Setup> and select the channel with the largest number .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 32 3.6.2 Connection Setup Enter <Connection Setup> to configure the connection and data transmission setting of the connected IP Camera.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 33 IP Dome Protocol If the connected device is an IP Dome Camera, then select an appropriate IP Dome Protocol from the provided options. 3.6.3 Device Setup Enter <Device Setup> to configure the basic settings of the IP camera.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 34 3.7 Record Schedule/ Quality Setting The Record Setup menu allows users to set recording quality , recording schedules, and other recording parameters. Login with a proper account to access Record Setup menu.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 35 • Make appropriate changes for the st ar t time of the Day T ime and Night T ime schedule using the Direction keys.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 36 3.7.4 Per Camera Configuration This function is used to set the Day/ Night/ Weekend PPS (Picture per Second) and Quality for each channel. The Preset Configuration must be set to <OFF> for accessing these schedules .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 37 4. Basic Operation The DVR-4TH/ 8TH/ 16TH series unit allows the user to easily access some general operations through the front panel . The following sections introduce the general operation of the unit.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 38 4.1.2 Digit al Zoom Users are able to view a 2× full screen in live and playback mode. T o view the 2× full screen, follow these steps: • Press the CHANNEL key to view the corresponding camera in full screen.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 39 Key Usage in Playback Key usage changes slightly in Playback mode as follows. <LEFT> (Backward Playback) This key is used to play recorded video fast backward. Press the key repeatedly to increase the speed of backward playback by 1×, 2×, 4×, 8×, 16×, or 32×.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 40 4.2 Sequence Setup This section introduce how to view in sequence mode with both Main Monitor and Call Monitor , if connected. S equence function can avoid manually backtracking and give more flexibility in surveillance.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 41 4.3 Searching Recorded V ideo The DVR-4TH/ 8TH/ 16TH series unit is capable of searching and playing back recorded video by date/ time, events, or text. T o search by time, select a specific date and time of the wanted video or enter Calendar Search.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 42 NOTE: If there is no available re corded video that matches the specified time and date, the unit starts playback from the next available video. NOTE: The date/time information will be shown on the screen with a DST icon if the Daylight Saving T ime function is enabled.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 43 4.3.3 Smart Search Smart Search allows users to search fo r recorded videos according to specific date/time, channel, and monitoring area. Follow the steps below to search recorded video via Smart Search.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 44 4.3.4 Searching by Event “Event List” will be displayed, as shown below , when user s searched recorded video by event. Users can scroll down the Event List to look for interested event video.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 45 4.3.5 Search by T ext When a POS device is connected to the DVR, users can search for videos with text data.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 46 4.4 V ideo Export The following sections are instructions for video export via OSD setup menu and via hot keys on the front panel. NOTE: The Central Management System ( CMS ) software can also remotely execute video export functi on.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 47 4.4.1.1 Select the External Device The available external devices for ex porting video will be listed by name and free size in Select Device menu. The Se lect Device menu displays as follows.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 48 Select Event s Select this item to display the event list. Move the cursor to scroll through the event list and press ENTER to select event(s) to be exported. Dat a T ype The item is used to select exporti ng video type.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 49 4.4.1.4 Erase Disc This function is used to remove in formation found on a DVD+RW disk prior to exporting new information to the drive. Select <Y es> and press ENTER to start deleting dat a.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 50 4.4.2.2 Export Normal Video T o export normal video to an external device, follow these steps: • Press SEARCH an d play desired normal video by entering date and time. • When the playback starts, press COPY once to mark the starting point of the export video.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 51 ezBurn confirmation Selected Device: Built-in-DVD+RW All data on the disc will be erased. Exported Required Size = 1 1 MB Export Event Info: Data T ime Ch T ype 2009/1 1/07 AM10:42:35 13 Motion Enter: YES ESC: NO • Press ENTER to st art the export, or press ESC to abort.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 52 4.6 Dome Control The DVR-4TH/ 8TH/ 16TH series unit allows the user to control a dome camera via the front p anel. In Live mode, users can press a CHANNE L key to display the corresponding dome camera in full screen.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 53 Analog Camera Analog Camera Select Dome Protocol Dome ID Camera T itle Covert/ Privacy Mask T ermination Brightness Contrast Satur.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 54 The default RS-485 settings of the DVR-4TH/ 8TH/ 16TH series unit are 9600 Baud, 8 Data Bit s, 1 S top Bit, and No Parity . NOTE: The settings only become effe ctive af ter saving the changes and exiting from the menu.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 55 Iris Open Press this key to open the Iris and le t in more light to the dome camera. Iris Close Press this key to close the Iris and let in less light to the dome camera. Focus Near Press this key to focus the lens of the dome camera at a near position.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 56 • Press 1 to access the Set/Go Preset function. A virtual keyboard will be displayed as below . 1 2 3 BS 4 5 6 Set Preset 7 8 9 Go Preset 0 Clear Exit • Input a desired preset number .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 57 4.7 Manual Digit a l Deterrent Besides presetting the digital deterrent function in OSD setup menu, users can also manually trigger digital deterrent function via front panel control.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 58 4.9 UPnP Function UPnP is the abbreviation for Universal Plug and Play , which is a relatively new technology that integrates a universal protocol for widespread plug-and-play devices to ease the network implementation.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 59 When a PC connects to a DVR not in t he same local area network, a real IP address and corresponding port number is r equired. However if the DVR is behind a router , the communication between the PC and the DVR will be transmitted back and forth by the router .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 60 5. Advanced System Configuration The detailed functions and settings of the DVR-4TH/ 8TH/ 16TH series unit can be set through the intuitive Graphica l User Interface (GUI) OSD setup menu.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 61 Key Usage in Virtual Keyboard A virtual keyboard shows in some setting items, such as camera title, e-mail address, etc. The virtual keyboard displays as follows. ! @ # * - _ + = , .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 62 5.1 System Setup Select <System Setup> from the Main Menu and press EN TER to enter the System Setup menu.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 63 5.1.1.2 Software Upgrade via Local Device This item is used for updating the DVR-4TH/ 8TH/ 16TH series unit software by local device.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 64 5.1.2 Language The Language item allows the user to select the language for the OSD menu and screen messages. Language selection take s ef fect immediately when the selection is done.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 65 5.1.3.2 T ime Zone Y ou can adjust the unit to the local time either by manually setting the date/ time and daylight saving time, or by setti ng this item and let unit automatically adjusts the two items ment ioned above according to the time zone you select.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 66 5.1.3.5 Time Display Mode The user can choose to set the time format to <12 hour> or <24 hour>. Use the UP / DOWN keys to change the format. The default setting is <12 hour>.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 67 Automatically T ime Sync Select <On> to synchronize the lo cal time automatically every hour . NOTE: If you want the unit to automati cally synchronize the local time, the <T ime Zone> item MUST NOT be set to <Of f>, or the function cannot be activated.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 68 5.1.6 User Management The DVR provides the opti on to create up to seven sets of usernames and passwords with customized authority , ex cluding the preset “admin” account. The menu is as the following.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 69 Authority Setup Item Playback/Search Dome Control Live Operation Call Control Export Data Menu Access System Setup Monitor Setup C.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 70 From the System Setup menu, select <Network Setup> and press ENTER. The following menu displays.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 71 DHCP This item allows the us er to obtain a dynamic IP address from a DHCP (Dynamic Host Configuration Protocol) server while the unit boo ts up.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 72 DNS DNS is the abbreviation for “Domain Na me System”, which is an Internet service that translates domain names into IP addresses because domain names are easier to remember .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 73 PPPoE Passw ord This item allows the user to setup the PPPoE password. Follow these step s to setup the login password. • Select <PPPoE Password> from LAN Setup menu and press ENTER.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 74 5.1.7.3 Modem Setup The DVR-4TH/ 8TH/ 16TH series unit can connect to the internet via an external installed modem.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 75 T o setup the Dial-in Account, follow these steps. • Select <Dial-in Account> from Di al-in Setup menu and press ENTER. A virtual keyboard displays. Dial-in Account ! @ # * - _ + = , .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 76 Client IP This item determines the remote PC ’ s IP address for connecting with the DVR-4TH/ 8TH/ 16TH series unit.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 77 Dial-out DHCP This item allows the us er to obtain a dynamic IP address from a DHCP (Dynamic Host Configuration Protocol ) server over a modem connection. If the item is enabled (ON), a dynam ic IP will be assigned to the DVR-4TH/ 8TH/ 16TH series unit.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 78 Phone Number This item is used to set the dial- out phone number . Follow these steps to setup the phone number . • Select <Phone Number> from Dial- out Setup menu and press ENTER.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 79 Dial-out Idle T ime This item indicates the longest amount of time that t he modem connection remains active if there is no ackno wledgement from the remote pc. The value can be set from 1 min to 600 min.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 80 When the trigger port that you have just modified can be allocated, the 1 st item “Port allocated” will be followed by a “ √ ” symbol indicating that the designated port is allocated.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 81 SMTP Server This item enables the user to set the SMTP server . Contact your network service provider for more specific information. Follow these steps to setup the SMTP Server . • Select <SMTP Server> from SMTP Setup menu and press ENTER.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 82 SMTP Password This item allows the user to setup t he SMTP p ass word. Follow these steps to setup the password. • Select <SMTP password> from SMTP Setup menu and press ENTER.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 83 T o setup the Host Name of the unit, follow the steps. • Select <Host Name> from DDNS Set up menu and press ENTER. A virtual keyboard displays as shown. Host Name ! @ # * - _ + = , .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 84 NOTE: The DVR must be connected to th e *Real IP address, or be assigned a specific port using **Port Forwarding technique. * A " Real IP " is the IP address that is assigned to you by your ISP .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 85 5.1.8.2 Baud Rate The Baud rate options for association with the protocol are <2400>, <4800>, <9600>, <19200>, <38400> and <57600>. The default is <9600> baud.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 86 5.1.9.2 Key Beep This item is used to enable or disable the key tone. Select <ON> to enable the key tone, or <OFF> to disable. 5.1.10 User Graphic Interface The OSD system can be displayed in graphi c mode or text mode according to users’ preference.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 87 5.2 Monitor Setup The Monitor Setup menu allows user to set the quality of t he displayed image. Select <Monitor Setup> from the Ma in menu and press EN TER. The following menu is displayed.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 88 PC Monitor was used in the example abov e. In the <W rong Setting>, the T itle Position was set to <Fit BNC>, which was supposed to be set to <Fit VGA>.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 89 5.2.7 VGA Frequency This item allows the us er to select appropriate VGA frequency for the VGA monitor connected to the unit. The options are <60Hz> and <70Hz>. 5.2.8 Show Color Bar Choose this item to display a color bar pattern on the screen.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 90 5.3 Camera Setup The items in the Camera Setup m enu enable the user to set camera parameters, including camera title, dom e protocol and ID for each connected camera. Note that there will be sep ara ted menus for analog camera and IP camera.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 91 5.3.1.4 Camera Title This item allows the user to change t he title of each camera connected to the unit. By default, the titles of came ras are numbered fr om 1 through 16 respectively .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 92 Privacy Mask The privacy mask function allows the us er to block selected regions that might involve privacy issue. Select <O n> to enable the function, or select <Off> to di sable the function.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 93 5.3.1.9 Saturation Move the cursor to this item and pre ss ENTER to adjust the color saturation of the camera using UP / DOWN ke ys. This value will be ignored on monochrome monitors.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 94 5.3.2.1 IP Camera Select Select the corresponding channe l. If <IP Camera Support> is set to <1>, then the last channel will be the correspondi ng channel for the IP camera.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 95 5.3.2.5 Model Enter this item to select matching model of the IP camera. The DVR supports the following IP camera models: <S pe.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 96 Streaming Protocol Enter this item to select the streami ng protocol of the IP camera. The DVR supports the following streaming pr otocols: <RTP+RTSP>, <RTP/RTSP>, <RTP/RTSP/HTTP>, and <HTTP>.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 97 NOTE: The contents of the Device Se tup menu dif fer from camera model to camera model. For inst ance, when IP Camera Brand A is connected, all items may be availa ble. However , when IP Camera Brand B is connected, the menu may c ontain only 8 items.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 98 Otherwise, the <Device Setup> setting is completed. NOTE: Af ter changing any item under Device Setup menu, users MUST set <Apply> to <Y es> to appl y the changes, or the settings will remain unchanged.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 99 5.4 Record Setup The following three factors will effect the total record time of the DVR-4TH/ 8TH/ 16TH series unit: • HDD capa.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 100 5.4.1.2 Record Format Select the format of the recorded vi deo from <H264>, <MP4>, or <MJPG>. 5.4.1.3 Max Rec. PPS This item will be automat ically changed according to the setting of the previous two items.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 101 5.4.2.3 Weekend S t art / End The Weekend S tart T ime indicat es the specific day and time that a weekend begins, for example, Fri 18:00. The Week end End T ime indicates the specific time and day that a weekend ends, for ex ample, Mon 06:00.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 102 5.4.4.1 Camera Select This item is used to select a desi red channel for setting the associated parameters. Move the cu rsor to <Camera Select > and press ENTER, then select a channel using UP / DOWN keys.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 103 5.4.5 ezRecord Setup This item aims to avoid the complicated record settings and to make the setup much easier . Note that this item can be reached only when you select <ezRecord> as the option for <Preset C onfig>.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 104 NOTE: The current number of connec ted cameras will affect the recording quality which wil be autom atically calculated through the <ezRecord Setup>. Therefore, once you disconnect cameras or connect more cameras to the unit, you should reset the <ezRecord Setup>.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 105 5.4.6.4 Dat a Lifetime By Channel When data lifetime mode is set as <By Channel>, this item will be accessible. Enter this menu and the user can se tup data lifetime of each channel independently .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 106 5.4.10 Purge Dat a This item is used to delete the Normal or Event recording video. In Record Setup menu, move the cu rsor to <Purge Data> and press ENTER; the Purge Data menu is displayed.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 107 5.5 Sequence Setup The Sequence Setup menu allows the user to set the camera sequence schedule and dwell time for main and ca ll monitor . Select <Sequence Setup> in Main menu and press ENTER; the menu displays as follows.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 108 5.6 Event Setup This menu allows the user to determine DVR-4TH/ 8TH/ 16TH series behavior in response to an alarm event. In the Main menu, move the cursor to <Event Setup> and press ENTER.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 109 5.6.4 Email Att achment The function allows the unit to send out brief A VI video r egarding the event. The number of the attac hed A VI video will be equal to the number of cameras you connect to the unit.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 1 10 5.6.5.3 Alert IP The Alert IP must match the IP address of the computer . 5.6.5.4 Alert Port The ports for both DVR and the CMS Alert must be the same . 5.6.5.5 Alert Interval T o define the time interval (1 to 255 seconds) between each alive message.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 111 5.6.8.1 Channel Select This item is used to select a desired channel for setting the parameters. Move the cursor to <Channel Select> and pr ess ENTER, then select a channel using UP / DOWN keys.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 1 12 Use the Direction keys to move the cursor and press ENTER to enable or disable a grid. Press MODE to select all of the grids for detection; press MODE again to de-select all of the grids.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 11 3 Select from the options: <A Only> indi cates “Alarm Out A”, <B Only> indicates “Alarm Out B”, <A+B> indicates “A and B Alarm Out” and <None> indicates “No Alarm Out”.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 1 14 ezBurn Confirmation Selected Device: Built-in-DVD+RW All data on the disc will be erased.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 11 5 5.7 Dat abase Setup The menu displays information regarding in ternal and external disks. In the Main menu, move the cursor to <D atabase Setup> and press ENTER. The following menu is displayed.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 1 16 5.7.4 Internal / External Disks Select <Internal Disks> or <External Disks> to see information about the storage devices connected to the unit. The submenu is displayed as below .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 11 7 5.7.5 NAS Device The DVR can connect Network Attac hed S torage (NAS) devices to expand the size of the database.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 1 18 5.8.1 Load Factory Default This item is used to load the factory def ault setting. Select <Y es> to recall the factory default setup configuration from the “read-only” memory , or select <No> to cancel.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 11 9 5.8.3.1 Copy Destination Select this item to list available desti nations (external memory devices) to which the configuration can be exported. Press UP / DOWN to set a destination.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 120 5.8.5 Export Deterrent The sound files stored in the DVR c an also be exported. Select Export Deterrent menu and the follo wing will be displayed.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 121 From the Main menu, sele ct <Video Export> and pre ss ENTER. The following menu is displayed.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 122 5.9.2 Select Channel The item is used to select channels for export. Move the curs or to the desired channel using LEFT / RIGHT keys, then select or de-select a channel by pressing ENTER.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 123 5.9.6 Export Format This item is for selecting exporting video format. The options are <DRV> and <A VI>. The *.drv file can only be played back with SpecoRemote and Spe co P la y er , and multiple camera video can be played from one file.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 124 5 . 1 0 P O S S e t u p The <POS Setup> function provides a connection between the DVR and one Point-of-Sale device such as cash regist ers. With this function, the financial transaction data can be linked to specif ic camera images and recorded to your DVR.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 125 5.10.3 Exception POS Setup This sub-menu is used to define the c onditions that are to be treated as an “Exception” and thus trigger an action (the function will be implemented later).
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 126 <Less Equal Than>: That the value of transacti on is less than or equal to certain value will be marked as an exception. That specific value need to be configured through the following sub-setting <V alue>.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 127 5.10.4.1 Port Selection It is essential to select a port for eit her the POS/cash register or modem when the POS function is set on. Meanwhile , also check whether the device is connected to the port selected.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 128 5.10.4.5 Manual Filter Setup Once enter the Manual Filt er Setup menu, users shou ld key in hexadecimal digits. The menu of the item is shown as follows. Manual Filter Setup Header 1 Header 2 30 30 5.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 129 5.1 1 Shut down This item is used to shut down or reboot the unit. If you must shut down the DVR-4TH/ 8TH/ 16TH series unit for any reason, please use the proper shut down and power up procedures to avoid damage to your unit.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 130 6. Remote Monitoring Software The remote monitoring software is a re mote browser-based software application designed to operate with the DVR products.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 131 6.2 Sof tware Inst allation Refer to the following description to in st all the remote monitoring software. 6.2.1 Change Internet Settings The PC operating with the remote m onitoring software should be set to accept ActiveX plug-ins.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 132 • Uncheck “Require server verification (http s:) for all sites in this zo ne”. T ype the IP address of the unit in field and c lick <Add> to add this web site to the zone.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 133 6.2.2 Inst all Remote Monitoring Sof tware S tart the browser to initiate the inst alla tion of the remote monitoring software on the PC. The IP address of the DVR can be saved as a Favorites item in the web browser to enable easy access in the future.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 134 6.2.2.1 Login / Logout Login using the same accounts setup in the DVR. The authority is also the same as setup in the DVR. One preset account “admin” and up to four other accounts can access a DVR at the same time.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 135 6.2.2.2 Sof tware Upgrades If a new version of the remote monitori ng software is available on the DVR, upgrade will be prompted while accessing the unit. Follow th e steps to upgrade the software.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 136 6.3.1.1 Select Display Mode Choose the number of windows to be displayed on the main window . Click one of the display buttons in MODE secti on. Available selections are 4, 9 and 16 camera displays.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 137 Focus +/ − Use to adjust the camera lens to focu s on objects for a clear view . Click on <Focus +> to focus near or <Focus − > to focus far . Iris +/ − This item is used to open and close the iris to let more or less light into the camera.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 138 6.3.3 Playback V ideo The remote monitoring software allows users to either view recorded video from the DVR, or from the hard disk drive of the PC. T o access the Playback screen, click <Play> button on the main window toolbar .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 139 • The other option <Download (.DRV)> in <Select> field enables users to download the video segment of select ed date and time to the PC. The selection of time duration is t he same as described above.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 140 6.3.4 V erify Digit al Signature The digital signature aims to authenticat e a video file exported from the unit. Follow the description to veri fy the digital signature. • Click <Play> on the main window toolbar .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 141 6.3.7 Health S t atus of HDD This function verifies HDD status of t he DVR. The information items shown in the chart are described as below: Device Name This item shows the model name of the HDD.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 142 6.3.9 Remote Monitoring Sof tware T rouble Shooting Guide What happened if the server r equests to upgrade the so f tware every time the DVR is connected? If the following screen displays repeatedly , please follow the steps to delete the te mporary internet files.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 143 Appendix A: Technical Specifications S peco T ec hnologies is constantly developing product improvement s. We reserve the right to modify product design and specifications without notice and without incurring any obligation.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 144 Alarm Input X4, T erminal Block X8, T erminal Block X16, T erminal Block Alarm Detection N.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 145 Appendix B: Preset Record Configuration 1. The following table shows PPS per channel and picture size of normal and event mode in Full-D1 resolution for DVR-4TH/ 8TH/ 16TH series models.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 146 2. The following table shows PPS per channel and picture size of normal and event mode in Half-D1 resolution for DVR-4TH/ 8TH/ 16TH series models.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 147 Appendix C: Record Duration The record duration relates to recording rate, image quality , HDD capacity , and event settings.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 148 Record Duration (Days): Half-D1, Global [Day , Night, Weekend] (without Audio) Recording Rate Recording Quality Mode Low Fair Mid.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 149 Appendix D: Dial-up Connections via Modem A dial-up modem connection allows the user to use the remote sof tware and receive alarm notice without a direct Inter net connection.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 150 • Set up the network connection type. Sele ct <Connect to the Internet> and click <Next> to continue. • Select <Set up my connection manual ly> and click <Next> to continue.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 151 • Select <Connect using a dial-up modem > to connect to the Internet through a phone line and a modem. Click <Next> to continue. • T ype the name of the c onnection you are creating.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 152 • Enter the Username and Password that is set up in the Dial-in Setup menu. • Click <Finish> to complete the dial-in connection.. • Now the dial-in connection is established.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 153 Est ablishing Dial-out Connection The Dial-out function enables t he user to establish dial-up modem communication to and from the DVR-4TH/ 8TH/ 16TH series unit for remote notification use.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 154 • Set up the network connection type. Sele ct <Set up an advanced connection> and then <Accept incoming connections>. Click <Next> to continue. • Choose the modem device that will be used b y the PC and click <Next>.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 155 • In Incoming VPN Connection menu, c hoose <Do Not allow virtual private connections> and click on <Next>. • In User Permission menu, select the us ers that will be using this connection.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 156 • In Networking Software menu, sele ct <TCP/IP> and click on <Properties>.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 157 • Click <Finish> to complete the process. • The Incoming connection is established.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 158 Appendix E: Verifying Digital Signature The digital signature aims to authenticate a vi deo file exported from the unit. Follow the instructions to export video with a digital si gnature and to verify the digit al signature.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 159 • Click <Browse> to select the *.gpg, *.dr v , *.sig files respectively , which belong to the exported video you want to authenticate. • Click <V erify> to start veri fying the digital signature.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 160 • The result of verification shows in the <S tatus Log> field. It returns a GOOD or BAD signature result. A GOOD signature indicates the exported clip has not been altered.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 161 Appendix F: Alarm I/O Pin Definition The tables below list the pin definitions of alarm I/O located on the rear panel of the DVR-4TH/ 8TH/ 16TH series unit.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 162 DVR-16TH Alarm I/O Pin Definition Pin Definition Pin Definition 1 RS485 D+ 12 N/A 23 Alarm In 7 2 RS485 D- 13 N/A 24 Alarm In 8 3.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 163 Appendix G: HDD PC Player Tool Introduction For some specific reasons, users may need to view the stored data in the HDD on Personal Computer; this document guides you how to do that step by step.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 164 Step 4. Click <S tep1> sheet, and then choose <Install to System Root> and <S tart drive on boot> options. When done, cli ck <Install Drive> button. Step 5.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 165 Step 8. Click <S tep1> sheet, and then choose <Install to System Root> and <S tart drive on boot> options. When done, click <Install Dr ive> button. After last step is done, reboot the PC for the changes to take ef fect.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 166 Step 4. Click the “Playback” to play the video directly or “Export” if you want to save the *drv file into your PC.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 167 Appendix H: IR Remote An IR Remote will be included in the c ontent box and deliver to you with your DVR-4TH/ 8TH/ 16TH series unit.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 168 The keys of the remote control function as the keys of the front panel of the DVR. The only difference between the remote control and the fr ont p anel keys is the “DVR SEL” key .
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 169 Appendix I: USB Mouse Operation Users can use an USB mouse to operate the DV R. T o use the USB mous e, please read through the following descriptions. Plug in an USB mouse to any USB port of the DVR.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 170 Motion Detection Area Setup When users are setting the motion detection ar ea, an USB mouse can help to speedily complete the setup.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 171 Appendix J: ezRecord Diagram Sample.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 172.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 173.
User ’s Manual DVR-4TH/8TH/16T H Series SPECO TECHNOLOGIES 07/10 174 Appendix K: Connect to External Storage Device DVR-DS4TST , with the JBOD (Linear) functionality bu ilt-in, is a Network Attached S torage System (NAS) which is specially designed for the DVR-4TH/ 8TH/ 16TH series DVR.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Samsung DVR-4TH c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Samsung DVR-4TH - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Samsung DVR-4TH, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Samsung DVR-4TH va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Samsung DVR-4TH, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Samsung DVR-4TH.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Samsung DVR-4TH. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Samsung DVR-4TH ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
