Manuel d'utilisation / d'entretien du produit 6100N du fabricant Samsung
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Laser Printer User’s Guide Q Q w w i i k k L L a a s s e e r r 6 6 1 1 0 0 0 0 S S e e r r i i e e s s.
ELECTRONICS P/N. JC68-00232A Rev . 1.00 V isit us at: http://www .samsungtelecom.com If you have access to this online service, you can download the User ’s Guide and drivers from Samsung Electronics.
I T rademark Notices •QwikLaser 6100, QwikLaser 6100N and Samsung logo are trademarks of Samsung Electr onics Co., Ltd. •Centronics is a r egistered trademark of Centr onics Data Computer Corporation. •HP , PCL5e, and PCL6 are r egistered trademarks of Hewlett-Packar d Company .
II Notice FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pr ovide reason- able protection against harmful interfer ence in a residential installation.
III EC Declaration of Conformity We , SAMSUNG ELECTRONICS CO., L TD. #259, Gong Dan-Dong, Gumi-City , Kyung Buk, Korea declare sole r esponsibility that the QwikLaser 6100, QwikLaser 6100N Laser printer meets the intent of Directive 89/336/EEC for Electr omagnetic Compatibility and Low V oltage Directive 73/23/EEC.
IV Laser Safety Statement The printer is certified in the U.S. to conform to the requir ements of DHHS 21 CFR, chapter 1 Subchapter J for Class I(1) laser products, and elsewher e is certified as a Class I laser product conforming to the r equirements of IEC 825.
V Safety Information PRODUCT SAFETY USA & CANADA UL 1950 Third Edition (C-UL LISTING) EEC(Europe) EN 60950 (T Ü V GS Certification) CB IEC 60950 LASER SAFETY EEC(Europe) EN 60825 USA 21 CFR, Chap.
VI Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Printer Unpacking and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Printer Components . . . . . . . . . . . . . . . . . . . .
VII Selecting Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1 Media Sizes and Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1 Basic Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . .
VIII Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.1 Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.1 Memory and PostScript SIMMs . . . . . . . . . . . . .
Introduction 1.
1. 1 Introduction Introduction Thank you for purchasing this laser printer . The QwikLaser 6100 is a desktop laser printer specially designed for the demanding small office and home of fice users.
1. 2 Introduction Printer Components Use Figures 1.1 thr ough 1.3 to identify the main components of your printer . Front View Inside Front View Face down output stacker Paper support Cassette (250 sh.
1. 3 Introduction Rear View Cooling vent Exhaust fan Power switch Power cord connector Rear cover (with face-up output stacker inside) Printer cable connector Figure 1.
1. 4 Introduction Understanding Control Panel ERROR MANUAL PAPER READY Indicator Light ERROR Error during printing or standby . On Off No active errors. MANUAL Manual ready and waiting. Manual is inactive. P APER Out of paper . Printer does not need paper .
1. 5 Introduction Control Panel Indicators Blinking On Off Legend ERROR MANUAL PAPER READY On line ERROR MANUAL PAPER READY Out of paper ERROR MANUAL PAPER READY Receiving data (slow blinking) or Prin.
1. 6 Introduction Printer Features Y our QwikLaser 6100 is a compact, easy to use laser printer designed for the small office envir onment. It is designed to provide years of high qual- ity , high performance printing.
1. 7 Introduction Caution and W arning Symbols Throughout this User Guide, several symbols ar e used to emphasize useful, important and critical information. They are as follows: This symbol indicates a caution against performing any action that may damage your printer or degrade performance.
Printer Setup 2.
2. 1 Printer Setup Installing the T oner Cartridge 1. Open the printer cover by pressing the cover release button. 2. Raise the printer cover . 3. Unpack the toner cartridge, and carefully pull the sealing tape completely out of cartridge.
2. 2 Printer Setup 4. Gently shake the cartridge from side to side 5 or 6 times to distribute the toner evenly inside the cartridge. 5. Find the cartridge slots inside the printer , one on each side. 6. Grasp the handle and slide the cartridge down between the cartridge slots, until it drops into place.
2. 3 Printer Setup 7. Close the printer cover . Make sure that the cover is securely closed. Notes: • Do not expose cartridge to direct sunlight or str ong room light. • T o avoid damaging photo-sensitive drum, never open drum shutter . • T o avoid damaging cartridge, complete cartridge installation as quickly as possible.
2. 4 Printer Setup Loading Paper into the Cassette Y ou can load appr oximately 250 sheets of paper in the paper cassette. If you purchase an option cassette and attach it below the standar d paper cassette (see ‘Option Cassette’ on page 6.14), you can also load paper in the option cassette.
2. 5 Printer Setup 3. Fan the paper and load the paper in the cassette with the print side facing down. The print side is usually indicated on the paper package. XXXXXXXXXX If you are using a pr eprinted stock, such as letterhead, place the printed design side face down with the top edge of the page toward the fr ont of the cassette.
5. Make sure that the stack of paper does not exceed the line indicated by mark on the left inside wall of the cassette. 2. 6 Printer Setup 6. Pinch side guide as shown below to adjust it to proper paper width. The paper cassette is preset to load letter size paper .
2. 7 Printer Setup Connecting to the Computer Y our printer can be connected to a W indows-based PC or to an Apple Macintosh computer . * W indows 98 systems only . † Requires installation of the Serial/LocalT alk or Network interface option card. Refer to “Printer Options”.
2. 8 Printer Setup Parallel Interface 1. Make sure that both the printer and computer are turned off. 2. Plug the cable into the connector on the back of the printer . Push the metal clips down to fit inside the notches on the cable plug. 3. Connect the other end of the cable to the parallel interface port on your computer .
2. 9 Printer Setup Serial Interface (Requires option: See page 6.8) 1. Make sure that both the printer and computer are turned off. 2. Plug the Serial interface cable into the connector on the back of the printer . LocalT alk Interface (Requires option: See page 6.
2. 10 Printer Setup Attaching the Power Cord and T esting the Printer 1. Plug one end of the power cord into the connector on the printer . 2. Plug the other end into a properly grounded AC outlet. 3. T urn the printer on. 4. As the printer powers up, all operator panel lights turn on briefly .
2. 11 Printer Setup Printer Driver Installation Use the following instructions to install the PCL6 and/or PCL5e printer drivers on a W indows-based PC. The printer driver enables you to control the QwikLaser 6100’s featur es and capabilities (see the table on the next page).
2. 12 Printer Setup 4. T ype d:setup16.exe on the command line (wher e “d” is your CD-ROM drive letter) , then click OK . 5. Select the appropriate language. 6. Select Printer Driver and follow the on-screen instructions to complete the installation.
2. 13 Printer Setup Software Utilities Installation Installing the USB Port Driver (Windows 98) The USB port driver must be installed in order to print to the QwikLaser 6100 via a USB connection. Currently , USB printing is only available through W indows 98.
2. 14 Printer Setup Installing Optional Software Included with your printer is a CD-ROM containing printer drivers for some of the most popular W indows softwar e applications. T o operate your printer , you must install a printer driver , which translates data from your application into data the printer understands.
2. 15 Printer Setup Macintosh Installation 1. Make sure that the Macintosh and your printer ar e connected to each other with the proper cable. T urn on the printer and Macintosh computer . 2. Insert the QwikLaser 6100 CD-ROM shipped with your printer into your CD-ROM drive.
2. 16 Printer Setup Macintosh Installation (When using USB) 1. Make sure that the Macintosh and your printer ar e connected with the USB cable. T urn on the printer and Macintosh computer . 2. Insert the QwikLaser 6100 CD-ROM shipped with your printer into your CD-ROM drive.
2. 17 Printer Setup Making Installation Diskettes Use the following procedur es to copy software installation files fr om the QwikLaser 6100 CD-ROM onto floppy diskettes for installation onto com- puters that do not have a CD-ROM drive. T o install the softwar e, see “Installing Software fr om Diskette” (page 2.
2. 18 Printer Setup PCL5e Printer Driver 1. Label a new or freshly formatted diskette “QwikLaser 6100 PCL5e Driver” and insert it into the floppy drive. 2. Windows 95/98 and 3.1x: Copy d:XXpcldrvpcl5ewin9x3x*.* a: (where “d” is the CD-ROM drive letter , XX is the language code 1 , i.
2. 19 Printer Setup Installing Software from Diskette PCL Printer Drivers The following instructions specify the PCL6 driver . T o install the PCL5e driver , substitute PCL5e for PCL6 in the instructions. W indows 95/98 1. Insert the diskette “QwikLaser 6100 PCL6 Driver .
2. 20 Printer Setup W indows 3.1x 1. Insert the diskette “QwikLaser 6100 PCL6 Driver .” 2. Open Main ➝ Control ➝ Printers . 3. Click Add . 4. In List of Printers: highlight Install Unlisted or Updated Printer and click Install . 5. In the field Insert unlisted , updated , or vendor-provided printer driver disk in: , type A: then click OK .
2. 21 Printer Setup Uninstalling the Printer Driver An uninstall utility is supplied with the printer driver to enable you to remove the driver and all associated files fr om your hard disk, if so requir ed. T o uninstall the driver , proceed as follows 1.
Print Media Information 3.
3. 1 Print Media Information Selecting Print Media One of the most important things you can do to assure the best possible print quality from your printer is to select the corr ect paper . Y our printer produces letter quality output on most plain bond papers, including cotton bond and photocopying papers; it does not requir e special papers.
3. 2 Print Media Information Basic Guidelines When selecting or loading paper , envelopes, or other special media, keep these guidelines in mind: • Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality .
3. 3 Print Media Information How T o Adjust Paper Guides LENGTH GUIDES There ar e two main and one auxiliary guide as shown below to adjust for the paper length. One of mains is for legal, A4, or folio size, and the other is for letter (L TR), executive (EXEC), or B5 size paper .
3. 4 Print Media Information When you load letter , executive, or B5 size paper , it is recommended to use the auxiliary guide with the main guide before loading paper . T o adjust the auxiliary guide, r emove the guide , then insert it to the appropriate position .
3. 5 Print Media Information Using the MP(Multi-Purpose) T ray The MP tray is located in the front of your printer . It can be closed when you are not using it, making the printer mor e compact. The MP tray can hold several sizes and types of paper , such as transparencies, post car ds, note cards, and envelopes.
3. 6 Print Media Information Loading Paper into the MP T ray 1. T o open the MP tray , hold both sides of the tray and pull it out toward you. 2. Pull the extender to extend the tray to its full-length position to hold longer paper . 3. Prepare the print material for loading.
3. 7 Print Media Information • For transparencies: Hold the transparencies by the edges and avoid touching the print side. Fan the stack of transparencies to prevent feeding failures. Be careful not to scratch or leave fingerprints on the print side.
3. 8 Print Media Information 5. Load one type of print material in the MP tray . Do not mix types. See the following directions to load each type of print material. • Load paper with the left edge of the stack against the left edge of the tray with the print side face up.
3. 9 Print Media Information • Load letterhead paper with the design face up. The top edge of the sheet with the logo should enter the printer first. XXXXXXXXXX 6. Slide the print material into the MP tray as far as it will go. Do not force it. For cing causes buckling of the print material.
3. 10 Print Media Information Closing the MP T ray If you want to close the MP tray , push the extender straight back to collapse the MP tray to its short-length position.
3. 11 Print Media Information Using Rear Output T ray If you open the rear output tray , the printed paper is placed on the tray with the printed side facing up. If you experience paper jams, especially when you load paper , envelopes, or other special media into the MP tray , use the rear output tray .
3. 12 Print Media Information 3. Printed pages are stacked with print side facing up. Samsung Printer Note: The printed pages do not stack on the standard output bin located on top of the printer unless you close the rear output tray . If you want to stack the printed pages on the standard output bin, close the rear output tray .
3. 13 Print Media Information Memo.
Printing 4.
4. 1 Printing Printing in Windows The following procedur e describes the general steps requir ed for printing from various W indows applications. The exact steps for printing a document may vary depending on the application program you ar e using. Refer to your software application’s documentation for the exact printing procedur e.
4. 2 Printing Configuring the PCL Drivers Selecting Y our Printer T o use all of the featur es of your QwikLaser 6100, make sure the PCL6 driver is selected as the default printer . When you install the printer driver , QwikLaser 6100 is automatically set as the default printer .
4. 3 Printing Setting Properties The QwikLaser 6100 printer driver ’s Print Setup dialog box allows you to set various printer properties. Note: Most Windows applications will override settings you specify in the printer driver .
4. 4 Printing PCL6 Driver Features Paper/Output Use this tab to change the number of copies, page orientation, paper size, paper source and output format. Source setting identifies the default paper sour ce. Option cassette source is available if the option cassette is installed.
4. 5 Printing Manual Duplex Printing Y our QwikLaser 6100 will print duplex (two-sided) pages by specifying duplex printing from the PCL6 driver when you print fr om your applications. This feature will also print an instr uction sheet to assist you. T o select this option, check Instruction Page .
4. 6 Printing Booklet Printing Y our Samsung 6100 Series PCL6 driver gives you the capability to print your document in a booklet format. T o perform booklet printing, follow these steps: 1. Ensure the Samsung 6100 Series PCL6 driver is the default printer .
4. 7 Printing PostScript Driver Features T able 4.1 lists the featur es that can be set in the PostScript driver under each supported operating system. T able 4.1 Feature Paper Selection Macintosh Auto MP Cassette Option cassette Manual Win 95/98 Win NT 4.
4. 8 Printing Using Printer Utilities Y our QwikLaser 6100 CD contains the following utilities, which can be installed when you install the printer drivers: • Remote Control Panel • Status Monitor Note: Remote Control Panel and Status Monitor can be used when the printer is connected via the parallel and USB (Windows 98 only) interface.
4. 9 Printing CONFIG Use this tab to control the following printer featur es: • Power Save determines the length of time the printer waits after a job is printed before it goes to a r educed power state. If the printer is used frequently , select OFF which keeps the printer r eady to print with the minimum warm-up time.
4. 10 Printing INTERF ACE Use this tab to control the following printer featur es (when using the serial port only): • Baud rate (bps) sets the rate at which data is being sent to or from the computer . • Robust XON sets XON/XOFF pacing (if the handshaking protocol uses XON/XOFF pacing).
4. 11 Printing PS II This will allow printing of the PostScript font list (only available when the PostScript option is installed). • Font List prints the font list showing all the fonts available for PostScript. ABOUT This tab shows the software version and copyright information.
4. 12 Printing Requirements for Printing in Macintosh There are three interfaces for Macintosh 1. LocalT alk interface Mininum System requir ements for Macintosh •Mac OS 7.
4. 13 Printing Memo.
T roubleshooting 5.
5. 1 T roubleshooting Cleaning the Printer This section contains some general guidelines for keeping your QwikLaser 6100 clean. Do not use ammonia-based sprays or volatile solvents such as thinner to clean the printer, as these can damage the printer surface.
5. 2 T roubleshooting Clearing Paper Jams By carefully selecting paper types and loading them pr operly , you should be able to avoid most paper jams. If paper jams occur , an error message appears on the Status Monitor which pops up automatically each time you use the printer .
5. 3 T roubleshooting 3. Loosen the paper if it is caught in the feed rollers . Then pull the paper gently out. 4. Close the rear cover . 5. T o resume printing, open the printer cover , then close the cover back.
5. 4 T roubleshooting Paper Jam in Input Area 1. Pull the paper cassette half way out of the printer . 2. If you see the jammed paper , pull the paper back out of the printer toward you .
5. 5 T roubleshooting Paper Jam Inside Printer 1. Open the printer cover by pressing the cover release button, and raise the cover . 2. Remove the toner cartridge. 3. Gently pull the paper toward you. 4. Check that there is no other paper in the printer .
5. 6 T roubleshooting Paper Jam in Option Cassette 1. Pull the upper paper cassette half way out of the printer . 2. If you see the paper jammed, pull the paper out.
5. 7 T roubleshooting 4. Pull the lower paper cassette out of the printer . 5. If you see the jammed paper , pull the paper out. 6. Slide the cassettes back into the printer . 7. After clearing the jam, if the printer does not resume printing, open the printer cover , then close it again.
5. 8 T roubleshooting Tips for A voiding Paper Jams By carefully selecting print materials and loading them pr operly , you should be able to avoid most paper jams. If jams do occur , follow the steps outlined in “Clearing Paper Jams” starting on page 5.
5. 9 T roubleshooting Solving Printing Problems If you have any problems with the operation of your QwikLaser 6100, refer to T able 5.1 for suggested remedies. Problem The printer does not print. Paper is not fed into the printer . Possible Cause Remedy Y our printer is not selected as the default printer .
5. 10 T roubleshooting Problem Half of the page is blank. Possible Cause Remedy The page layout is too complex. Simplify the page layout and remove any unnecessary graphics from the document, if possible. Install more memory . See “Memory and PostScript SIMMs” (page 6.
5. 11 T roubleshooting Problem The paper keeps jamming. Possible Cause Remedy There is too much paper in the paper tray . Remove excess paper from the paper tray . If printing special media, use the MP Tray for printing. Printing is too slow . If using Windows 3.
5. 12 T roubleshooting Solving Print Quality Problems If you have any problems with the printed output of your QwikLaser 6100, refer to T able 5.2 for suggested remedies. Note: The causes listed in T able 5.2 are probable causes only , and may not repr esent all of the possible cases which may occur under actual operating conditions.
5. 13 T roubleshooting Problem Background scatter . Possible Cause Remedy The paper may be too damp. T ry printing with a different batch of paper . Do not open packages of paper until necessary so that the paper does not aborb too much moisture from the air .
5. 14 T roubleshooting Solving PostScript Problems T able 5.3 contains pr oblems that may occur with PostScript printing (available only if the PostScript option is installed).
5. 15 T roubleshooting Obtaining Service If you’re unable to solve your printer pr oblems, you may want to call for service. Before you call, however , check these things: • Is the power cord plug.
Printer Options 6.
6. 1 Printer Options Introduction Y our QwikLaser 6100 is a full-featur ed laser printer that has been opti- mized to meet most of your printing needs.
6. 2 Printer Options Memory and PostScript SIMMs Additional printer memory and the PostScript option are pr ovided on SIMMs (single inline memory modules).
6. 3 Printer Options 3. Remove one screw and remove the metal plate in the direction of the arrow . 4. Locate the PostScript SIMM slot (the first slot on the left as shown) and the memory SIMM slot (the second slot on the right as shown) on the control board.
6. 4 Printer Options 5. Install the memory SIMM into the second slot labeled “DRAM” as shown, slightly angled, notch side up. 6. Push back on the SIMM until it clicks into place.
6. 5 Printer Options 7. Install the PostScript SIMM into the first slot labeled “DRAM” as shown, slightly angled, notch side up. 8. Push back on the SIMM until it clicks into place.
6. 6 Printer Options 9. Make sure the SIMM is secured in place by the metal clips. 10. Reinsert the metal plate, then tighten one screw . OPEN CLOSE.
6. 7 Printer Options 1 1. Replace the control board cover . 12. Reconnect the power cord and turn on the power . Note: For PostScript driver installation and usage information, refer to the sections “Installing the PostScript PPD” (page 2.14) and “PostScript Driver Features” (page 4.
6. 8 Printer Options Serial/LocalT alk Card or Network Card The Serial/LocalT alk option lets you connect your QwikLaser 6100 to a PC or Macintosh serial interface, or to a Macintosh LocalT alk network. T o use the serial connection, a standar d 9-pin serial cable is requir ed.
6. 9 Printer Options 3. Remove one screw and remove the metal plate in the direction of the arrow . OPEN CLOSE 4. Unplug the two connectors from the control board.
6. 10 Printer Options 5. Remove the three screws securing the board and pull the board out of the printer . Unpack the Serial/LocalT alk car d or Network card. A void touching its contact pins. 6. Align the connector on the Serial/LocalT alk card or Network car d with the connector on the control boar d.
6. 11 Printer Options 7. Slide the control board back into the printer . 8. Insert the control board in place, and tighten the two screws. Network Card Serial/LocalT alk Card.
6. 12 Printer Options 9. T ighten the third screw as shown. Reconnect the two connectors that were r emoved in Step 4. 10. Reinsert the metal plate, then tighten one screw .
6. 13 Printer Options 1 1. Replace the control board cover . 12. Reconnect the power cord, printer cable and turn on the power . Note: T o print documents from a Macintosh, you must also install the PostScript option and additional memory . See the section “Memory and PostScript SIMMs” (page 6.
6. 14 Printer Options Option Cassette Y ou can incr ease the paper handling capacity of your QwikLaser 6100 by installing the option cassette, which consists of two components, as shown in Figure 6.1. Review the precautions on page 6.1 and then follow this pr ocedure to install option cassette in your printer .
6. 15 Printer Options 2. Observe the location of the support unit’ s connector and tabs. Ta b Connector Ta b 3. Align the printer with the support unit and lower it into place on the tabs and connector . 4. Load paper in the cassette. 5. Reconnect the power cord, then turn on the printer .
Printer Specifications 7.
7. 1 Printer Specifications Printer Specifications Item Print Speed Specification and Description 12PPM (A4/Letter) Resolution T rue 600 x 600 dpi; 1200 dpi with Image Enhancement Paper Handing (outpu.
7. 2 Printer Specifications Item Interface Specification and Description 12PPM (A4/Letter)Bidirectional Parallel Standar d - Modes supported: Compatible, Nibble, Byte, ECP USB Interface Standard - USB 1.0 compliant - 12Mbps 1 port Serial/LocalT alk Interface Optional Serial (RS-232C) - 300, 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, 1 15.
7. 3 Printer Specifications Paper Size The following table gives details about the print material you can load in each of the printer trays. Paper A4 Paper size 210 ✕ 297 Cassette ● Option Cassette ● MP T ray ● LETTER 216 ✕ 279 (8.
7. 4 Printer Specifications A Apple Macintosh . . . . . . . . . . . . . . 2.7, 4.12 B Booklet printing . . . . . . . . . . . . . . . . . . . . 4.6 C Cassette . . . . . . . . . . . . . . . . . . . . . . . . 1.2, 2.4 Card stock Capacity . . . . . . . . .
7. 5 Printer Specifications PCL Drivers . . . . . . . . . . . . . . . . . . . . . . . 4.2 PCL6 Driver Features . . . . . . . . . . . . . . . . . . 4.4 PostScript Driver Features . . . . . . . . . . . . . . . . . . 4.7 PostScript PPD Macintosh . . . . .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Samsung 6100N c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Samsung 6100N - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Samsung 6100N, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Samsung 6100N va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Samsung 6100N, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Samsung 6100N.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Samsung 6100N. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Samsung 6100N ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
