Manuel d'utilisation / d'entretien du produit DKX132 du fabricant Raritan Computer
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Dominion ® KX DKX116 DKX132 DKX216 DKX232 DKX416 DKX432 DKX464 User Guide Release 1.4.5 Copyright © 2006 Raritan Computer, Inc. DKX-0H-E May 2007 255-80-6040.
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Copyright and Tradem ark Information This document contains proprietary information that is protected by copyright. All rights reserved. No part of this document may be phot ocopied, reproduced, or tr anslated into another language without express prior written consent of Raritan Computer, Inc.
Safety Guidelines To avoid potentially fatal shock hazard a nd possible damage to Raritan equipm ent: • Do not use a 2-wire power cord in any product configuration. • Test AC outlets at your computer and monitor for proper polarity and ground ing.
Important Information Login • The default Dominion KX login user name is admin and the password is raritan . This user has administrative privileges. • Passwords are case sensitive and must be entered in the exact case combination in which they were created.
Note: Netscape 8 has an option (radio button) to change the rendering engi ne. When Internet Explorer is selected as the rendering engine from Netscape, the RRC is displayed. When Firefox is selected as the rendering engine from Netscape, the MPC is displayed.
C ONTENTS i Content s Chapt er 1 : In trod uct ion ................................................................. 1 Dominion KX Overview .............................................................................................................. 1 Product Photos .
ii C ONTENTS PC Properties .................................................................................................................. ......... 52 Power Control (Dom inion KX only) ..............................................................
F IGURES iii Figur es Figure 1 Dominion KX Configuration ............................................................................................. ............... 1 Figure 2 Domi nion KX 132 ........................................................
iv F IGURES Figure 52 Admini strative Menu .................................................................................................. ................ 64 Figure 53 Channel C onfigurati on Me nu .................................................
C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction Dominion KX Overview Dominion KX is an enterprise-class, secure, digital KVM switch that provides BIOS-level acces s and control of 64 servers from anywhere in th e world via Web browser.
2 D OMINION KX U SER G UIDE Product Photos Figure 2 Dominion KX132 Figure 3 Dominion KX464 with Dual Power Supply Figure 4 Dominion KX Computer Interface Module (DCIM).
C HAPTER 1: I NTRODUCTION 3 Product Features Hardware • 1U or 2U rack-mountable (brackets included) • Dual Power with Failover (with KX464) • Dual-failover Ethernet Ports • 16, 32, or 64 (on K.
4 D OMINION KX U SER G UIDE Terminology This manual uses the following terms for compone nts of a typical Dom inion KX configuration. Please refer to the diagram below for clarification, if needed. Figure 5 Terminology and Topology Target Servers Servers with graphical video cards and user interfaces (e.
C HAPTER 2: I NSTALLATION 5 Chapter 2: Installation Configuring Target Servers Before installing Dominion KX, you must configure any target servers to be accessed via Dominion KX, to ensure optim um performance.
6 D OMINION KX U SER G UIDE Windows XP / Windows 2003 Settings On target servers running Microsoft Windows XP, disable the Enhanced Pointer Precision option, and set the mouse motion speed exactly to the middle speed setting. These paramet ers are found in Control Panel → Mouse → Pointer Options .
C HAPTER 2: I NSTALLATION 7 Linux Settings On target servers running Linux graphical interface s, set the mouse acceleration to exactly 1 and set threshold to exactly 1. Enter this command: xset mouse 1 1 . Ensure that each target server running L inux is using a resolution supported by Dominion KX at a standard VESA resolution and refresh rate.
8 D OMINION KX U SER G UIDE VGA output, first issue the Stop+A command to drop to bootprom mode. Then, issu e the command: setenv output-device screen:r1024x768x70 to change the output resolution. Issue the “ boot ” command to reboot the server. You may also contact your Raritan representativ e to purchase a video output adapter.
C HAPTER 2: I NSTALLATION 9 IBM AIX Settings For target servers running the IBM AIX operating system, go to the Style Manager, click on Mouse Settings and set Mouse acceleration to 1.0 and Threshold to 3.0. Configurable Hotkey The Control+Alt+m key sequence displays the RRC/MPC S hortcut menu.
10 D OMINION KX U SER G UIDE Physical Connections Figure 7 Back Panel of Dominion KX 1. AC Power Line Attach the included AC power cord to Dominion KX and plug into an AC Power Outlet.
C HAPTER 2: I NSTALLATION 11 hub, or router and t hen Enable Automatic Fa ilover on the Network Configuration screen in KX Manager. 4. Local Access Console Ports (optiona l) For convenient access to target servers while at the rack, use Dominion KX’s Local Access Console ports.
12 D OMINION KX U SER G UIDE Initial Configuration IMPORTAN T: In some environments, the default 10/100 Mb Auto-negotiation does not properly set the network paramet ers, leading to network issues. For an example, please visit http://www.cisco.com/warp/public/473/3.
C HAPTER 2: I NSTALLATION 13 Changing Default Password 1. Find and log on to any workstation with (a) network connectivity to your Dominion KX unit, and (b) Java Runtime Environment v1.4.2_2 or high er installed (Java Runtime Environment is available at http://java.
14 D OMINION KX U SER G UIDE 7. Type a new password in the Password field. Retype the password in the Confirm Passwo rd field. Passwords consist of twenty (20) Eng lish alphanumeric characters and the following symbols: !"#$%&'()*+,-./:;<=>?@[]^_`{|}~.
C HAPTER 2: I NSTALLATION 15 Figure 9 Change Password Window 1. Type your current password in the Old Password field. 2. Type the new password in the New Password field. 3. Retype the password in the Confirm New Password field. 4. When finished, click OK .
16 D OMINION KX U SER G UIDE • Netscape 7.2 or later • Safari 1.2 or later • Firefox 1.0 or later • Mozilla 1.7 or later.
C HAPTER 2: I NSTALLATION 17 Installing and Launching MPC 1. To launch MPC from a machine running any browser except Internet Explorer, type http://<IP address> into the address line, where < IP address> is the IP address of your Raritan device.
18 D OMINION KX U SER G UIDE 5. When RRC launches, a device tree of all automatically detected Raritan devices found on your subnet is displayed on the left side of the screen. If you do not find your Dom inion unit listed by name, create an icon manually by selecting Connection Æ New Profile .
C HAPTER 2: I NSTALLATION 19 Establishing a Connection When you double-click on your Dominion unit’s ic on in MPC or RRC, its login screen appears. Log on using your username and password (default: admin/raritan ) to connect to your Dominion unit.
20 D OMINION KX U SER G UIDE RRC Interface Figure 12 RRC Screen The Navigator displays any known Raritan networked appliances in a single view. Select Connection Æ New Profile to create new entries. Click on the Synchronize Mouse tool to converge the mouse pointers displayed in KVM windows.
C HAPTER 2: I NSTALLATION 21 Mouse Pointer Synchronizatio n When controlling a target server, MPC and RRC display two mouse cursors: one belonging to your client workstation and the other be longing to the target server. When properly configured, the two mouse cursors will align.
22 D OMINION KX U SER G UIDE.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 23 Chapter 3: Administrative Functions Dominion KX Manager is used to ma nage bot h the Dom inion KX and the KX101 prod uct lines. When running on a Dominion KX, features specific to the KX101 are disabled, and when run ning on a KX101, features specific to the Domini on KX are disabled.
24 D OMINION KX U SER G UIDE Figure 13 Dominion KX Manager Login Screen 1. Username / Password: Log on to KX Manager with an Administrator’s username and password (defaults: admin and raritan (all lower case). To ensure security, please change the default username and password as soon as possible 2.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 25 KX Manager Interface KX Manager provides an interface for performing configuration and administrative functions. Many commands in the drop-down menus can by accessed by right-clicking on icons in the server and user lists on the left side of the screen.
26 D OMINION KX U SER G UIDE Network Configuration Use the Setup menu to customize network config uration settings like IP Address and Ethernet speed on your Dominion KX unit. • If you have a remote connection to KX Manage r, you must reboot the unit after making Network Configurations in orde r to activate the new settings.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 27 − particular device. However, if an MPC or RRC user has created a Connection Profile for a device, that user will see the Description field from the Profile instead. Note: Spaces are NOT permitted in the Manager Name.
28 D OMINION KX U SER G UIDE Click OK to accept the Access Control List changes or Cancel to close the window without saving changes. Important: Please note that ACL rules are evaluated in the order in which they are listed.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 29 Security Settings 1. On the Setup menu, click Security , and then click Setting . The Security Settings window appears. Figure 17 Security Configuration Window − Encryption mode – click on the drop-down arrow to select one of the following: No Encryption: Nothing is secure.
30 D OMINION KX U SER G UIDE the same target server through the device. C lick on the drop-down arrow to select one of the following: Private mode (default): No PC Share.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 31 Time and Date The Time and Date screen allows you to access th e device’s current settings to set time, date, time zone, adjustment for Daylight Savi ngs, and Network Time Protocol (NTP).
32 D OMINION KX U SER G UIDE Users, Groups, and Access Permissions Overview The device stores an internal lis t of user and group names to de termine access authorization and permissions. This information is stored in ternally in a hashed / encrypted format.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 33 Creating or Editing User Groups and Access Permissions Define User Groups before creating individual User s. When creating a user, yo u must assign that user to an existing user group. In addition, User Groups are used even if you implement remote authentication (via RADIUS or LDAP).
34 D OMINION KX U SER G UIDE Figure 20 Edit Group Window 2. Type a name for the new user group, or edit the nam e for an existing user group in the Group name field. 3. Check the boxes before the permissions you want to assign to all users who belong to this group.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 35 Important: Checking the check boxes before ‘Manage user accounts’ and ‘Manage user groups’ allows the members of the group to change the permissions of all users, including thei r own. Carefully consider granting these permissions.
36 D OMINION KX U SER G UIDE − Set ACL – Click this button to limit access to the de vice by users in this group to specific IP addresses. (This feature applies only to users belonging to a specif.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 37 Creating or Editing Users 1. To create a new User: On the User menu, click Add Use r. To edit an existing User: Select the user that you wish to edit in th e user list, right-click on the icon, and select User Properties .
38 D OMINION KX U SER G UIDE Remote Authentication Introduction Note to CC-SG Users If you are using Dominion KX in a CommandCenter S ecure Gateway configuration, this section of the User Manual does not apply to you . When the device is controlled by CommandCenter Secure Gateway, CC-SG determines Remote Auth entication.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 39 Authentication vs. Authoriza tion When your device is configured for rem ote auth entication, the external authentication server is used primarily for the purposes of authentication, not authorization. Authorization is determined by the KX unit on the basis of user groups.
40 D OMINION KX U SER G UIDE General Settings for Remote Authentication 1. On the Setup menu, click Security , and then click Remote Authentication to configure your Dominion unit for remote authentication. The Remote Authentication window appears: Figure 26 Remote Authentication Window 2.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 41 • Certificate File: Consult your authentication server admini strator for the appr opriate values to type into this field in order to pro cess LDAP authentication queries from Dominion KX.
42 D OMINION KX U SER G UIDE Creating a New Attribute To create new attributes for the rciusergroup class: 1. Click the + symbol before Active Directory Schema in the left pane of the window. 2. Right-click Attributes in the left pane. 3. Click New , and then select Attribute .
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 43 Adding Attributes to the Class 1. Click Classes in the left pane of the window. 2. Scroll to the user class in the right pane, and right-click on it. 3. Select Properties from the menu. The user Properties window appears.
44 D OMINION KX U SER G UIDE Editing RCI User Group Attributes for User Members To run Active Directory script on Windows 20 03 server, please use the script provided by Microsoft. These scripts are loaded onto your sy stem with a Microsoft Windows 2003 installation.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 45 6. Click on the Select a property to view drop-down arrow and select rciusergroup from the list. Figure 30 User Properties Screen 7. In the Attribute Values panel of the window, type the user name you would like returned to RRC in the Edit Attribute field.
46 D OMINION KX U SER G UIDE Returning User Group Inform ation via RADIUS When a RADIUS authentication attempt succeeds, the device determines the permissions for a given user based on the permissions of the user’s group. Your remote RADIUS server can provide these user group names by returning an attribute, implemented as a RADIUS FILTER-ID .
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 47 The KX unit sends the following RADIUS attri butes to the RADIUS server with each accounting request: A TTRIBUTE D ATA SESSION-TYPE Either START (1) for log in or STOP (2) for log out. SESSION-ID A string containing a unique session name.
48 D OMINION KX U SER G UIDE Forced User Logoff To manually log a user off a device, select that u ser in the user tree, right-click on the user icon, and select Logoff User. Figure 32 Logoff User Menu Option Viewing KX Unit Event Log (Status) On the Setup menu, click Status to view the device’s Event Log.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 49 Rebooting the Device To reboot the device, do either of the following: • Open the RRC/MPC Tools menu and select Restart device .
50 D OMINION KX U SER G UIDE Device System Information On the Setup menu, click System information to view Model type, hardware version, Firmware version, Serial number, and MAC Address of the device.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 51 Configuration Backup and Restore On the File menu, click Backup , and then click User-Group Information to download User Group information. On the File menu, click Backup , and then click Device Configuration to download the complete device configuration to your local computer.
52 D OMINION KX U SER G UIDE PC Properties To view PC Properties, select a server in the server list and on the Setup menu, click Properties , and then click PC (or select a server in the server lis t, right-clicking on it, and click Properties ). • Name: This is the name given to the target in th at channel.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 53 Power Control (Dominion KX only) The Dominion KX supports up to eight (8) power strips. Users may group or assign up to four outlets to any of the Dominion channels. Once assigned, the power management function is available in MPC and RRC.
54 D OMINION KX U SER G UIDE Once outlets have been assigned, Remote Power Management to the associated server will be available through RRC. Note: Be sure to assign the correct outlets to each channel. If mo re than one outlet is physically associated with a different server, you coul d accidentally switch OFF the wrong server.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 55 Power Supply Management (Dominion KX only) Dominion KX displays the status of its Power Su pplies, one per unit, except for the KK464, which displays two Power Supplies.
56 D OMINION KX U SER G UIDE CC UnManager KX Manager supports CC UnManager, an “ Un-Manage ” feature that allows a Dominion that is managed by a Command Center Secure Gateway (CC-SG) device, but not under control by that CC-SG device, to remove itself from CC-SG management, or to “ Un-Manage ” itself.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 57 Activating CC UnManager If you are already logged into a Dominion unit that is under CC-SG management, but not under CC-SG control, you can issue the CC UnMana ger command to remove the Dominion from CC- SG management.
58 D OMINION KX U SER G UIDE Event Management Dominion KX offers SNMP agent support throug h Dominion KX’s Event M anagement feature. To run SNMP agent support properly, firs t set path, time and date permissions. 1. On the Setup menu, click Configuration, and then click Events.
C HAPTER 3: A DMINISTRATIVE F UNCTIONS 59 SNMP Agent Configuration Use the SNMP screen to configure the SNMP connection between the Dominion KX (SNMP Agent) and an SNMP manager.
60 D OMINION KX U SER G UIDE SNMP Trap Configuration The Raritan Enterprise MIB can be accessed via the FAQ Support section on Raritan’s Web site, http://www.raritan.com/support/sup_faq.aspx . Click on the View FAQ drop-down arrow and select Dominion KX from the list.
C HAPTER 4: L OCAL C ONSOLE P ORT A CCESS 61 Chapter 4: Local Console Port Access Local Port Functionality When you are located at the server rack , Do minion KX provides standard KVM switch functionality via its Local Console Ports, which features an On-Screen Display (OSD) for quick, convenient switching between servers.
62 D OMINION KX U SER G UIDE If your Dominion KX has been configured for ex ternal authentication services (LDAP, Active Directory, or RADIUS), authentication attempts at the Local Console Port also are authenticated against the external authentication service.
C HAPTER 4: L OCAL C ONSOLE P ORT A CCESS 63 Server Display Options While you operate the Local Console Port, Domini on KX will display a list of those servers to which you have permission to access.
64 D OMINION KX U SER G UIDE Accessing a Server While viewing the Server Display in the OSD, press the Ç and È arrow keys to scroll through the list of servers. Eight servers are listed per page , and if your list spans m ultiple pages, press the PgUp and PgDown keys to scroll between screens.
C HAPTER 4: L OCAL C ONSOLE P ORT A CCESS 65 Power Management Control channels with power associations on the local console using the F3 key. If you select a channel without a power association, a No Outlet / Access Denied message appears at the bas e of the Channel Configuration me nu.
66 D OMINION KX U SER G UIDE Setting Session Timeout Session Timeout applies only to local users. When the local user is viewing target video and there is no keyboard or mouse activity for a specified amount of tim e, that user is logged out of the target video, but the OSD remains active.
C HAPTER 4: L OCAL C ONSOLE P ORT A CCESS 67 Help Menu To get information or help about the OSD of the Dominion KX Local Console Port, press F1 . The Help Menu appears.
68 D OMINION KX U SER G UIDE Local User Security Settings 1. Log on to Dominion KX as a user with administrative privileges, and press F5 to activate the Administrative menu ( Figure 52). 2. Select Option 2, User Security . The User Security menu appears.
A PPENDIX A: S PECI FICATIONS 69 Appendix A: Specifications Digital KVM Switches P ART N UMBER P RODUCT W EIGHT P RODUCT D IMENSIONS (W X D X H) P OWER DKX116 8.65 lb 3.92 kg 17.3" x 11.4" x 1.7 5" 439 mm x 290 mm x 44 mm 100V/240V 47/63Hz 0.
70 D OMINION KX U SER G UIDE Raritan Remote Client (RRC) Applet Operating System Requirements: Windows XP / 2000 with DirectX. • Windows NT support for some international keys are limited due to lim.
A PPENDIX A: S PECI FICATIONS 71 Target Server Connection Distance and Video Resolution Keyboard: PS/2 or USB Mouse: PS/2 or USB Video: VGA D OMINION KX M ODELS L INUX S ERVERS W INDOWS S ERVERS SUN S OLARIS DCIM-PS2, USB DCIM-PS2/USB DCIM-SUN/SUSB KX116 KX132 KX216 KX232 75 to 150 ft 19.
72 D OMINION KX U SER G UIDE Certified Modems 1. US Robotic 56K Fax and Modem 2. ZOOM v90; RS232 interface 3. ZOOM v92; RS232 interface 4. USR (US Robotic) Sportster 56K v90 5.
A PPENDIX B: N OVELL E D IRECTORY 73 Appendix B: Novell eDirectory This information is offered as an overview of N ovell’s eDirectory. For more detailed information, please visit Novell’s Website. 1. Log on to the tree with Admin rights to [ Root], or some equivalent that has rights to modify the schema of eDirectory.
74 D OMINION KX U SER G UIDE 4. Console One will launch the Create Attribute Wizard . Click Next. 5. Type rciusergroup in the Attribute name field and type 1.
A PPENDIX B: N OVELL E D IRECTORY 75 6. Click on the Syntax drop-down arrow and select Case Ignore String from the list. Click Next. 7. Click on the check boxes before Single valued and Sized to set those flags. Type 1 in the Lower field and type 24 in the Upper field.
76 D OMINION KX U SER G UIDE 8. A Summary screen displaying your data appears. Click Finish to create the attribute in eDirectory, or click Back to return to previous screens and change your data. 9. When you finish, you return to the Schema Manager screen.
A PPENDIX B: N OVELL E D IRECTORY 77 10. Click on the Classes tab, select the User class, and click Info. The Class Manager screen appears. 11. Click Add Attribute to add the rciusergroup attribute to the User class. The Add Optional Attribute window appears.
78 D OMINION KX U SER G UIDE 14. Add a value to the attribute using Cons ol e One, LDIF operations with ICE, or ldapmodify (please note: these are outside scope of this doc ument). If using Console One, right-click on the user object and click Properties.
A PPENDIX B: N OVELL E D IRECTORY 79 17. When you return to the Properties screen, rciusergroup appears in the Attributes tree. Type the name of the User Group you created on the Dominion KX device and then click Apply. 18. An Updating Other Page screen appears.
80 D OMINION KX U SER G UIDE.
A PPENDIX C: FAQ S 81 Appendix C: FAQs General Questions Q UESTION A NSWER What is Dominion KX? Dominion KX is a digital KVM (keyboard / video / mouse) switch that enables IT administrators to access and control 16 or 32 servers over the network with BIOS-level functionality.
82 D OMINION KX U SER G UIDE Remote Access Q UESTION A NSWER How many users can remotely access servers on each Dominion KX? Currently, Dominion models KX416, KX432, and KX 464 offer concurrent remote transmissions of up t o four unique servers at any time.
A PPENDIX C: FAQ S 83 Q UESTION A NSWER How do I access servers connected to Dominion KX if the network ever becomes unavailable? Dominion KX offers a dedicated modem port for attaching an external modem. With this dedicated modem, your servers can still be remotely accessed in the event of a network emergency.
84 D OMINION KX U SER G UIDE Ethernet and IP Networking Q UESTION A NSWER How much bandwidth does Dominion KX require? Dominion KX offers integrated IP-Reach technology – the very best video compression available. Raritan has received numerous technical awards confirming its high video quality transm issions and the low bandwidth utilization.
A PPENDIX C: FAQ S 85 Q UESTION A NSWER Can Dominion KX used over the WAN (Internet), or just over the corporate LAN? Yes. Whether via a fast corporate LAN, the less predictable WAN (Internet), a cable modem, or dial-up modem , Dominion KX’s KVM Over IP technology can accommodate your connection.
86 D OMINION KX U SER G UIDE Servers Q UESTION A NSWER Does Dominion KX depend on a Windows server to operate? Absolutely not. Because you depend on your KVM infrastructure to always be available in a.
A PPENDIX C: FAQ S 87 Installation Q UESTION A NSWER Besides the unit itself, what do I need to order from Raritan to install Dominion KX? For each server that you wish to connect to Dominion KX, you .
88 D OMINION KX U SER G UIDE Q UESTION A NSWER How do I connect a serially controlled (RS- 232) device to Dominion KX, such as a Cisco router/switch or a headless Sun server? If you only have a few serially-controlled devices, you may connect them to Dominion KX using Raritan’s serial computer interface module (CIM), Raritan AUATC.
A PPENDIX C: FAQ S 89 Local Port Q UESTION A NSWER Can I access my servers directly from the rack? Yes, at the rack Dominion KX functions just like a traditional KVM switch – allowing you to control up t o 64 servers using a single keyboard, mouse, and monitor.
90 D OMINION KX U SER G UIDE Power Control Q UESTION A NSWER What type of power control capabilities does Dominion KX offer? Because Dominion KX enables you to remotely manage servers; it also incorporates the critical functionality of hard power control to servers.
A PPENDIX C: FAQ S 91 Scalability Q UESTION A NSWER How do I connect multiple Dominion KX devices together into one solution? Multiple Dominion KX units do not need to be physically connected together.
92 D OMINION KX U SER G UIDE Computer Interface Modules (CIMs) Q UESTION A NSWER Can I use Computer Interface Modules (CIMs) from Raritan’s analog matrix KVM switch, Paragon, with Dominion KX? Yes. Certain Paragon computer interface modules (CIMs) may work with Dominion KX (please check the Raritan web site for the latest list of certified CIMs).
A PPENDIX C: FAQ S 93 Manageability Q UESTION A NSWER Can Dominion KX be remotely managed and configured via web browser? Yes. Dominion KX can be completely configured remotely via Web browser. Note that this does require that your workstation have Java Runtime Environment 1.
94 D OMINION KX U SER G UIDE Miscellaneous Q UESTION A NSWER What is Dominion KX’s default IP address? 192.168.0.19 2 What is Dominion KX’s default username and password? For the highest level of .
A PPENDIX C: FAQ S 95 255-80-6040.
World Headquarters Raritan Computer, Inc. 400 Cottontail Lane Somerset, NJ 08873 USA Tel. (732) 764-8886 Fax. (732) 764-8887 Email: sales@raritan.com www.raritan.com Rari t an OEM Di visi o n Peppercon USA, Inc. 111 E. Wacker Dr, Suite 2626 Chicago, IL 60601 Tel.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Raritan Computer DKX132 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Raritan Computer DKX132 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Raritan Computer DKX132, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Raritan Computer DKX132 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Raritan Computer DKX132, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Raritan Computer DKX132.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Raritan Computer DKX132. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Raritan Computer DKX132 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
