Manuel d'utilisation / d'entretien du produit NS4300N du fabricant Promise Technology
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S MAR T S TOR NS4300N Product Manual V ersion 1 .5 SR2/3.
SmartStor NS4300N Product Manual ii Copyright © 2007 Promise T echnolo gy , Inc. All Rights Res erved. Copyri ght by Promise T echnology , Inc. (Promi se T echnology ). No part of this manual may be repro duced or transmi tted in any f orm without the expressed, written permission of Promise T echnolog y .
iii Content s Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Th is Manua l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Architecture . . . . . . . . . . . . . . . . . .
SmartStor NS4300N Product Manual iv Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Enablin g One To uch Backu p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Creating a B ackup Schedu le . .
Contents v Chapter 6: PASM, cont. Managing Users a nd Gr oups, cont. Creating a Gr oup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Adding M embers to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Removing Me mbers from a Group .
SmartStor NS4300N Product Manual vi Chapter 6: PASM, cont. Managing the Netwo rk Connecti on . . . . . . . . . . . . . . . . . . . . . . . . . 8 8 Viewing Network Setup Information . . . . . . . . . . . . . . . . . . . . . 8 8 Making N etwork Settings .
Contents vii Chapter 7: Technology Backgr ound, cont. Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Automatic Rebuild ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Partition a nd Fo rmat .
SmartStor NS4300N Product Manual viii Appendix B: Maintenanc e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 5 Upgrading th e Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 5 Installing Appli cation P lug-ins .
1 Chap ter 1: In troduction to SmartS tor • About This Manual (pa ge 1) • Architec ture (page 2) • Protocol Supp ort (page 2) • Key Bene fits ( page 2) • S pecif ications (page 3) • Com pa.
SmartStor NS4300N Product Manual 2 Architecture The Smart Sto r NS4300N’ s architecture is based on the Freescal e MPC8343 microp rocessor and the Promise PDC4071 9 Serial A T A RAID Controller . The Gigabi t Ethernet p ort is used for the da ta transfe r and mana gement.
Chapter 1: Introduction to SmartStor 3 • SmartS YNC Backup Utility • Setup Wizard U tility Specificati on s • Disk dri ve support: • Four 1. 5 Gb/s o r 3 Gb/s SA T A 3.5-i nch disk drive s • Conforms to Serial A T A 1.0 specifi cation and Serial A T A II: Extensi ons to Serial A T A 1 .
SmartStor NS4300N Product Manual 4 • Har dwa re m oni tor ing of: Compatible Backup Software SmartS tor NS4300N i s comp atible with the follow ing backup sof tware product s: • VERIT AS® NetBac .
5 Chapter 2: Inst allation and Setup • Unpa ckin g the S mar tS tor NS43 00N ( page 5 ) • Ins talli ng D isk Driv es (pa ge 7) • Conne cting to the Ne twork (p age 7) • Conne cting the Power (page 8) • Ins talli ng t he S oftwa re (page 8) • Option al.
SmartStor NS4300N Product Manual 6 Figure 1. SmartS tor NS4300N Front V iew Figure 2. SmartS tor NS4300 N Rear V iew Disk Drive Drive Carrier Disk Act ivity LED Power Button Ethernet Activity L ED One T ouch Backup Button Disk S tatus LED Note: This SmartS tor is shown wi thout the front door .
Chapter 2: Installation and Set up 7 Installi ng Disk Drives Y ou can pop ulate the Sm artS tor NS4300N with SA T A 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal p erformance, i nstall disk drives of t he same model and cap acity . Y our disk d rives will beco me a RAID V olume on the SmartS tor .
SmartStor NS4300N Product Manual 8 Connecting the Power T o power the SmartS tor: 1. Attac h the power cord on the back of the SmartS tor enclosure and pl ug the other end into the pow er source. See Fi gure 2. 2. On the front of the Sma rtS tor , press the pow er button.
Chapter 2: Installation and Set up 9 3. C lick t he Next button to be gin installa tion. The Lic ense Agreement s c reen app ears. 4. Click th e “I accept the te rms...” option , then click th e Next button. The Cu stomer Informati on screen appea rs.
SmartStor NS4300N Product Manual 10 Click th e Install option fo r: • Anyo ne who uses this computer (al l users) • Only f or me (the current user) Click the Next button. The Re ady to Instal l screen appea rs. 6. C lick t he Insta ll button to pro ceed with i nstallation .
Chapter 2: Installation and Set up 11 7. C lick t o Finish butt on to close the installe r ..
SmartStor NS4300N Product Manual 12 Optional. Selecting Y our Network If your PC has only one network connection , skip to “Setting up th e SmartS tor” on page 13 . If your PC has multip le network conne ctions, you must ensure t hat the SmartS tor , NAS Setup Wizard, and S m artSYNC uti lity are all connected to the same network.
Chapter 2: Installation and Set up 13 Setting up the SmartS tor The N AS Se tup W izar d pe rfo rms t he se tup p roc edu res on your Sma rtStor . T o set up y our SmartS tor: 1. From t he Windows S tart menu , choose Programs , then Pro mise NAS Utility , then NAS Setu p Wizard .
SmartStor NS4300N Product Manual 14 Click the Adv anc ed Mode option i f one or more of these c onditions appl y: • Y ou d o not have a DHCP server on your network. • Y ou have a DHCP server but no addresse s are available. • Y ou want to se t the IP addres s manual ly .
Chapter 2: Installation and Set up 15 The Logi n dialog box appears . 6. T y p e admin into the Pass word field, then click OK . The passwo rd is ca se sen sitiv e. The Selec t a Device Nam e scree n appears. 7. Select a Device Name (drive l etter) to represent the default folde r on the SmartS tor as a netwo rk drive on your PC.
SmartStor NS4300N Product Manual 16 The Syst em Messag e appears. 8. C lick t he Ye s button to begin the sys tem initiation. The Wiza rd requires several minutes to config ure your SmartS tor , depending on the s ize of your dis k drives. When the Wizard is do ne another Sys tem Messa ge appears.
Chapter 2: Installation and Set up 17 Connecting to P ASM The Prom ise Advanced S torage Manage r (P ASM) softw are is factory -installe d on the Smart Sto r system. P ASM runs in the browser on your PC. Y ou can acce ss P ASM: • Direct ly in your b rowser .
SmartStor NS4300N Product Manual 18 P ASM in your Browser T o log into P ASM in your bro wser: 1. S tart your Bro wser . 2. In the Brows er address field, ty pe in the IP addre ss of the SmartS tor . See “Find ing the SmartS tor ’s IP Address” on pa ge 17.
Chapter 2: Installation and Set up 19 P ASM in SmartS YNC T o log into P ASM in SmartSYNC: 1. In the Windows appl ication tray (lower right c orner of the scre en), double-clic k the SmartSYNC icon (right). SmartSYNC opens with the Server Informa tion ta b displ aye d.
SmartStor NS4300N Product Manual 20 Shutting Down the SmartSt or T o shut do wn the SmartS tor , press and h old the power butto n for five se conds. See Figur e 3. The sys tem status L ED turns red, then goes dark. T o rest art the SmartS tor , press t he power button again.
21 Chapter 3: Con necting to the SmartStor • Setting u p a Network Dri v e on a Wi ndows PC (pag e 21) • Setting u p a Network Dri v e on a U NIX or Linux PC (p age 24) • Setting u p a Network D.
SmartStor NS4300N Product Manual 22 See “Find ing the SmartS tor ’s IP Address” on pa ge 17. The Smart Sto r appears in t he search res ults list. 4. Doubl e-click the SmartS tor to sh ow the Pu blic folder and any other fold ers you have crea ted.
Chapter 3: Connecting to the Smart Stor 23 5. Right-c lick the folde r you want and choose Map Ne twor k Dr ive from the dropd own menu. The Map Network Dri v e dialo g box appears . 6. In the M ap Network Driv e dialog box, c hoose a drive letter and click the Finish button.
SmartStor NS4300N Product Manual 24 The fold er on the Sma rtS tor appears unde r My Compute r as a ne twork drive. Y ou can now c opy files to an d from the fol der on the Sma rtSt or .
Chapter 3: Connecting to the Smart Stor 25 The UNIX/ Linux protocol enables UNIX and Linux PCs to con nect to SmartS tor . 5. C lick t he File Sharing icon in the t ree. 6. C lick t he Modify tab. 7. Check the Unix/Linux box, then cli c k the OK button.
SmartStor NS4300N Product Manual 26 On the UNIX/Linux PC with Command Line Interface 1. Op en a t ermi nal windo w . 2. Create a n ew folder for the Sma rtS tor . T ype mkdir SmartS tor and pres s Enter . 3. Mount the Sm artS tor . T ype mount 192 .168.
Chapter 3: Connecting to the Smart Stor 27 If this i s the first time you accessed this folder , an Auth entication dial og box open s. 5. T ype the user name and password in the respe ctive fields, then cl ick the OK button. The defa ult user name is ad mi n .
SmartStor NS4300N Product Manual 28 4. Next t o Service, click the Enable option, then click the OK butto n. The Mac intosh proto col enabl es Macintosh PCs to connec t to SmartS tor . 5. C lick t he File Sharing icon in the T ree. 6. C lick t he Modify tab.
Chapter 3: Connecting to the Smart Stor 29 On the Macint os h PC 1. From the Go menu , choose Connect to Serv er . 2. In the Con nect to Server dia log box, typ e af p://192.168.1.1 94 and clic k the Connect button. Note th at the IP address shown below is only an exam ple.
SmartStor NS4300N Product Manual 30 4. In the NS430 0 dialog box, cli ck the folde r you want, the n click the OK butto n. 5. In the N S4300 We lcome screen, click the OK button .
Chapter 3: Connecting to the Smart Stor 31 A windo w opens on the M acintosh desk top to access the folder on the SmartS tor . Y ou can now c opy files to an d from the fol der on the Sma rtSt or . Connecting a USB Printer to SmartS tor T o connec t a USB printer to the SmartS tor: 1.
SmartStor NS4300N Product Manual 32 Setting up the Print Server on Smart Stor T o set up t he SmartS tor ’s print server: 1. Start P ASM . See “P ASM in you r Browser” on page 1 8 or “P ASM in SmartSYNC” on page 19 .
Chapter 3: Connecting to the Smart Stor 33 If the C onnect to dialo g box appears , type the user name a nd pas sword in the resp ective fields, then click the OK button. The defa ult user name is ad mi n . The default p assword is admin . The use r name and p assword are case sensi tive.
SmartStor NS4300N Product Manual 34 7. I n th e Add P ri nter Wiza rd, c li ck th e Man uf act urer and m ode l nam e of your USB printer , then c lick the OK butt on. 8. In the Add Printer Wizard , click t he OK butto n. 9. T o verify printer inst allation, in th e Windows S tart menu , choose Setting s , then Print ers and Faxe s .
Chapter 3: Connecting to the Smart Stor 35 3. C lick t he Forward button. 4. In the N a me fiel d, type a name f or the printer , such as NAS_printe r , a des cri ption , an d cli ck the Fo rw ard button. 5. From the Select a queu e type dropdo wn menu, choo se Netwo rk Wind ows (SMB) .
SmartStor NS4300N Product Manual 36 The use r name and p assword are case sensi tive. The Printe r Model dialog box opens. 8. From the dropdown m enu, choo se the manu facturer of you r printe r . From the model list, highlight th e model of y our compu ter .
Chapter 3: Connecting to the Smart Stor 37 USBP TR01 is added to your printer li st. Setting up Macintosh Printing T o set up p rinting on a M acintosh PC: 1. F rom the Ap ple Me nu, choo se System Preferences . 2. Doubl e-click the Print & Fax icon.
SmartStor NS4300N Product Manual 38 7. T ype the user name and password in the respe ctive fields, then cl ick the OK button. The defa ult user name is ad mi n . The default p assword is admin . The use r name and p assword are case sensi tive. The pr inter list disp lays a new p anel.
Chapter 3: Connecting to the Smart Stor 39 1 1. Click the Add bu tton. USBP TR01 is added to your printer li st. Connecting a USB Drive T o connec t a USB drive to the Smar tS tor , atta ch the USB cabl e from your external drive to one of the USB connect ions on the bac k of the Sm artS tor .
SmartStor NS4300N Product Manual 40 usb disk folder d oes not appear . See “Formatting an External USB Dr ive or Memory S tick” on p age 83. Windows PC The USB drive appears as a folder on the Sm artS tor when you cre ate a network drive on a Windows PC .
Chapter 3: Connecting to the Smart Stor 41 Linux PC The USB drive appears as a folder on the Sm artS tor when you cre ate a network drive on a Linux PC. Follow the pr ocedure “Setting u p a Network Driv e on a U NIX or Linux PC” o n page 24, but c hoose the USBDISK folde r instead of t he PUBLIC folder .
SmartStor NS4300N Product Manual 42 Disconnecting a USB Drive T o disco nnect a USB driv e or memory stic k from the SmartS tor: 1. Be sure th at no files o n the USB drive o r memory stick are still o pen. 2. Unplu g the USB drive o r memo ry stick from the SmartS tor .
43 Chapter 4: On e T ouch Back up • Enabl ing One T ouch Bac kup (page 43 ) • Creatin g a Backup Schedul e (page 44 ) • Perform ing a One T ou c h Backu p (page 45) • V iewing Y our Backup Fil.
SmartStor NS4300N Product Manual 44 3. On the On e T ouch Backup tab, clic k the Enable b utton for One T o uch Backup Services, then c lick the OK button. Creating a Backup Schedule For each folder you w ant to back up, yo u must c reate a backup s c hedule .
Chapter 4: One Touch Bac kup 45 • If yo u chose daily , choose the ti me of day in the hour (24-hour clock) and min utes dropdow n menu. • If yo u chose weekly , choose th e time of day and day of the week in the hour (24-hour cl ock), minutes, and day dropdown me nus.
SmartStor NS4300N Product Manual 46 Within m oments, the folders you specified a re backed up on to the SmartS tor . The One T ouch Backup fun ction backs u p all of the fo lders on your PC for which you create d a backup schedu le. V i ewing Y our Backup Files T o view your backup fil es on the SmartS tor: 1.
Chapter 4: One Touch Bac kup 47 Restoring Y our Backup Files T o restor e backup files fro m the Sma rtSt or to your PC: 1. On the Windows PC, open SmartSYNC and click th e Restore tab. 2. In the Sou rce field, ch oose the fol der that cont ains the back up files tha t you want to res tore.
SmartStor NS4300N Product Manual 48 In the Folder Li st, folders are identi fied by their file structu re as it was copied from yo ur PC. The lowe st folder i n the structur e is the one that actually cont ains the files.
49 Chapter 5: SmartSYNC • Openin g the SmartSYNC Win dow (p age 49) • Choos ing a Language (p age 49) • Closi ng the Sma rtSYNC Window (p age 50) • Quittin g SmartSYNC (page 5 0) • Display i.
SmartStor NS4300N Product Manual 50 Closing the Sm artSYNC Window T o cl ose t he Sm art SYNC wind ow , cli ck th e X (c lose ) ic on a t the t op ri ght cor ner of th e wi ndo w . The Smart SYNC window clos es but the util ity continues t o run. T o open the SmartSYNC window again , double-click the SmartSYNC icon in the applic ation tray .
Chapter 5: S martSYNC 51 Y our default br owser st arts and the P ASM login s creen displays. 3. T ype the user name and pas sword in the re spective fiel ds, then click the Login butt on. The defa ult user name is ad mi n . The default p assword is admin .
SmartStor NS4300N Product Manual 52 Connecting a Network Drive T o acce ss the folders you create on the Sma rtS tor , you must mak e them netw ork drives on your PC. See “Ad ding a Folde r” on page 76. T o connec t a folder on t he Smar tS tor as a ne twork drive: 1.
Chapter 5: S martSYNC 53 Deleting Devi ce (Network Drive ) Records T o dele te a drive record only af fects SmartSYNC. Deleting a drive record do es NOT dele te your network drive under My C omputer and it do es NOT af fect the data stored in yo ur SmartS tor ’s fo lders.
SmartStor NS4300N Product Manual 54 Desti nations are identi fied by drive letters and correspond to a speci fic folder on the Sm artS tor . 5. Click th e folder you wa nt to backup in the Folder List. Click the + icon to e xpand the file tree. A checkm ark appears besi de the selecte d folder .
Chapter 5: S martSYNC 55 Performi n g a Restore A Restore c opies folders from the SmartS tor to your PC. T o perfo rm a Restore of a chosen folde r: 1. Open the Sm artSYNC window . 2. Highl ight a server in the Server List. 3. C lick t he Restore ta b.
SmartStor NS4300N Product Manual 56 When yo u are ready pe rform the backup , click the T ools menu an d choose Restore > S tart . Scheduling a Backup A Backup copies folders from your PC to the SmartS tor . T o schedu le the back up of a selec ted fo lder: 1.
Chapter 5: S martSYNC 57 9. C hoo se a s ett ing : • If yo u chose hours, choose th e number of h ours from the dropdown menu. • If yo u chose daily , choose the ti me of day in the hour (24-hour clock) and min utes dropdow n menu.
SmartStor NS4300N Product Manual 58 Setting the Default Browse r for P ASM T o set the default browse r for P ASM: 1. Open the Sm artSYNC window . 2. Click the Option me nu and choos e Browser Path... The Setup Browser Path dia l og box d isplays. 3. C lick t he .
59 Chapter 6: P ASM • Conne cting to P ASM (below) • Choos ing a Language (p age 62) • Navigati ng in P ASM (page 62) • Setting u p SmartS tor with the Setu p Wizard (page 6 3) • Managi ng U.
SmartStor NS4300N Product Manual 60 P ASM in your Browser T o log into P ASM in your bro wser: 1. S tart your Bro wser . 2. In the Brows er address field, ty pe in the IP addre ss of the SmartS tor . See “Find ing the SmartS tor ’s IP Address” on pa ge 17.
Chapter 6: PASM 61 P ASM in SmartS YNC T o log into P ASM through Sma rtSYNC: 1. In the Windows appl ication tray (lower right c orner of the scre en), double-clic k the SmartSYNC icon (right). SmartSYNC opens with the Server Informa tion ta b displ aye d.
SmartStor NS4300N Product Manual 62 Choosing a Language T o cho ose a lan guage, clic k the Langua ge menu in the P ASM Header a nd choose the languag e you prefer . Navigating in P ASM The T ree is t he primary navi gation tool i n P ASM. Categories of functions li sted with a + s ign before the icon.
Chapter 6: PASM 63 Setting up SmartS tor with the Setup Wizard If you u sed the NAS Setup Wiz ard utility to s et up your SmartS tor , you d o not need to run the Setup Wi zard in P ASM.
SmartStor NS4300N Product Manual 64 1 1. Check the En able box to t he right of the services you plan to use. • Window s – Enables f ile acce ss from Window s PCs.
Chapter 6: PASM 65 Managing Users and Groups This ca tegory incl udes the foll owing to pics: • V iewing a List of Users (page 65) • Cr eati ng a U ser (page 6 5) • Cha ngin g th e Admi nist ra .
SmartStor NS4300N Product Manual 66 3. C lick t he Change Password tab. 4. T ype a new p assword into the fields provi ded. 5. C lick t he OK button. If you fo rget your new p assword, you reset the Sm artS tor to the defaul t Adminis trator ’s p assword.
Chapter 6: PASM 67 Creating a Group Group s are comp osed of users. Y ou can assi gn permissions to a group, th e same a s you w ould do w ith individua l users. Y ou can cre ate up to 256 groups. T o crea te a group: 1. In the T ree, click the + be sid e th e Users & G roups ic on.
SmartStor NS4300N Product Manual 68 Deleting a Group Y ou must remov e all memb ers from the group before you can delete the gro up. See “Re m oving M embers from a G roup” on p age 67. T o de let e a g roup : 1. In the T ree, click the + be sid e th e Users & G roups ic on.
Chapter 6: PASM 69 6. If yo u chose Limite d Quota, typ e a number i nto the field pr ovided. This n umber repres ents how many MB o f data th e user or g roup can ac cess. 7. C lick t he OK button. Note If you set different size quot as for the user a nd the group, Smar tStor wi ll us e th e sma ller quo ta.
SmartStor NS4300N Product Manual 70 Managing File & Print Servic es This ca tegory incl udes the foll owing to pics: • Settin g up Wind ows Access (p age 70) • Set ting up U NIX/ Lin ux Ac ces.
Chapter 6: PASM 71 8. Option al. If you chose an Workg roup, enter the Workgrou p name into t he field pro vided: See your Network Adminis trator for he lp with this i nformation . 9. C lick t he OK button to sa ve your setting s. 10. I n the Tree, click t he + besid e th e Sharing Setup icon.
SmartStor NS4300N Product Manual 72 7. C lick t he OK button to sa ve your setting s. 8. In the T ree, click the + be sid e th e File Sharing icon. 9. C lick t he Modify tab. 10. Fr om the Folder name drop down menu, ch oose the fol der you want to access .
Chapter 6: PASM 73 Setting up for FTP Access Follow this proc edure to set up FTP access for y our folders : 1. In the T ree, click the + be sid e th e File & Print icon. 2. C lick t he Protocol Control icon. 3. C lick t he FTP Sharing tab. 4. C lick t he Enable option button be side Service s.
SmartStor NS4300N Product Manual 74 Setting up your Print Serve r Follow this procedure to set up the Sma rtSt or as a printe r server : 1. In the T ree, click the + be sid e th e File & Print icon. 2. C lick t he Protocol Control icon. 3. C lick t he Windows t ab.
Chapter 6: PASM 75 The media content directory is /VO LUME1/PLUGINAPP/DLNA/. Th is is a shared folder created when you inst all the DLNA plug -in. The direc tory has three s ub- director ies: PICTURE, MUSI C , and VIDEO.
SmartStor NS4300N Product Manual 76 Adding a Folder A folder i s the entity that appea rs as a Netwo rk Driv e on your PC. T o add a folder: 1. In the T ree, click the + be sid e th e File & Print icon. 2. C lick t he File Sharing icon. 3. C lick t he Create tab.
Chapter 6: PASM 77 Setting up Windows Sharing for a Folder Window s sharing a ssigns u ser access th e folders on y our SmartS tor . By defaul t all us ers and g roups h ave r ead -onl y acc es s. T o set up W indows shari ng for a folder: 1. In the T ree, click the + be sid e th e File & Print icon.
SmartStor NS4300N Product Manual 78 Be sure th e UNIX/Linux se rvice is runnin g for this fol der . See “Setting up UNIX /Linu x Ac cess ” on pag e 71. Setting up FTP Sharing for a Folder FTP shari ng assigns us er access the fold ers on your SmartS tor .
Chapter 6: PASM 79 Managin g RAID V olum es This ca tegory incl udes the foll owing to pics: • V iewing RAID V olume S tatus (page 7 9) • V iewing Disk Drive Informa tion (page 80) • Creatin g a.
SmartStor NS4300N Product Manual 80 Vi ewing D isk Drive Information T o view information abou t a disk drive: 1. In the T ree, click the + be sid e th e RAID & File System icon . 2. C lick t he RAID Management icon. The RAID S tatus t ab disp lays the cu rrent RAID system and its status.
Chapter 6: PASM 81 Designating a S pare Drive If yo u have an unassigne d disk drive, y ou can assi gn it as a spare dri v e. For more info rmation, see “S pare D rive” on page 107 and “Automatic Rebuildi ng” on p age 108. T o assig n a spare d rive: 1.
SmartStor NS4300N Product Manual 82 Deleting a RAID V olume T o delete a RAID V olume: 1. In the T ree, click the + be sid e th e RAID & File System icon . 2. C lick t he RAID Management icon. 3. C lick t he Delete ta b. 4. Click th e option button b eside the RAID V olume you wan t to delete.
Chapter 6: PASM 83 Vi e wing an External USB Drive or Memory S t ick T o view a USB drive or memo ry stick at tached to the SmartS tor: 1. In the T ree, click the + be sid e th e RAID & File System icon . 2. C lick t he RAID Management icon. The USB drive or memory sti c k appe ars as a USB External Disk 3.
SmartStor NS4300N Product Manual 84 Managing Backups This ca tegory incl udes the foll owing to pics: • V iewing a List of Snapshot Backup s (page 84) • Settin g up a Snap shot Back up (page 84) .
Chapter 6: PASM 85 Scheduling a S nap shot Backup T o schedu le a Snapsho t Backup: 1. In the T ree, click the + be sid e th e Backup icon. 2. C lick t he Snaps hot Backup icon . 3. C lick t he Schedule t ab. 4. Click the opti on you want from the Schedule T ype list.
SmartStor NS4300N Product Manual 86 Vi ewing the NAS Replication Schedule NAS Repli cation is a fea ture that uses on e SmartS tor to backup t he data on another Sm artS tor . The two Sm artS tor systems mus t be on the sam e network. T o view the NAS Replicati on schedule: 1.
Chapter 6: PASM 87 6. Under Sc hedule, click the optio n button for th e schedule typ e you w ant: • Disable – Disable s N AS Replic ation • Do it at once – Perfor ms a NAS Replic ation when you click the OK button. • Time interval by hour – Set an hourly interval for NAS Re plications to happen.
SmartStor NS4300N Product Manual 88 Managing the Network Connection This ca tegory incl udes the foll owing to pics: • V iewing Network Setup Informa tion (page 88) • Making Network Settings (page.
Chapter 6: PASM 89 8. Option al. If you chose Specify an I P address , en ter the followin g settings in the fiel ds provided: • IP Address • Subne t Mask • Defaul t Gateway IP Address • Prima ry Domain Name Server IP Address • Seconda ry Domain Na me Server IP Addres s See you r Network Admi nistrator for help in making t hese settings.
SmartStor NS4300N Product Manual 90 Setting up your DDNS Se rvice The Dy namic Doma in Name Server serv ice enable s you to keep th e same domain name even t hough your IP address c hanges. Y ou must regi ster with Dynam ic N etwork Servic es in order to obt ain your domain name, u ser name, and p assword.
Chapter 6: PASM 91 Making Management Settings This ca tegory incl udes the foll owing to pics: • V iewing Service S tatus ( page 91) • V iewing the Event Log (page 92) • Setting u p SMTP Authent.
SmartStor NS4300N Product Manual 92 Vi ewing the Event Log The eve nt log keep s a log of the 20 most re cent event s on the SmartS tor . Y ou can us e this informati on to review y our actions and to diagnose problems. T o vi ew th e Ev ent Lo g: 1. In the T ree, click the + be sid e th e Manageme nt ic on.
Chapter 6: PASM 93 Vi ewing the Email Alert List The Smart Sto r will send al erts v ia email to the recipient s you designa te. T o view a list of Email Alert recipient s: 1. In the T ree, click the + be sid e th e Manageme nt ic on. 2. C lick t he Mail Alert icon .
SmartStor NS4300N Product Manual 94 Enabling and Disa bling the Buzzer The Smart Sto r has a buzz er that sounds w hen the Sma rtS tor is f inished b ooting and wh en a problem is detected. Th e buzzer is ena bled by defa ult. Prom ise r ecomm end s tha t yo u leav e th e buz zer enabl ed.
Chapter 6: PASM 95 Setting up a UPS T o set up a UPS: 1. Attac h the APC UPS to one of the SmartS tor ’s USB ports. 2. In the T ree, click the + be sid e th e Manageme nt ic on. 3. C lick t he APC UPS ic on. 4. C lick t he Setup tab. The Setup tab enabl es you to tell t he SmartS tor how and when to shut down after a power failure.
SmartStor NS4300N Product Manual 96 Managing Services This ca tegory incl udes the foll owing to pics: • Settin g System Date and T ime (pag e 96) • Runni ng the Network T ime Protocol (p age 96) .
Chapter 6: PASM 97 8. Under Sc hedule, choose one of the opti ons: • Disable – Disable s N TP synchro nization • Do it at once – Perfor ms a synchron ization wh en you click t he OK button. • Time interval by hour – Set an hourly interval for a synchronizati on to happen.
SmartStor NS4300N Product Manual 98 Shutting Down the SmartStor The only time you n eed to shut dow n the SmartS tor is to replac e the disk driv e coolin g fan or the po wer supply . See “Appendi x B: Maintena nce” on p age 145. During and after t he shutdo wn, none of your folde rs will be accessibl e from your netw orke d PCs .
Chapter 6: PASM 99 Vi ewing System Information T o vie w system inf ormation: 1. In the T ree, click the + be sid e th e System icon. 2. C lick t he System Informati on icon .
SmartStor NS4300N Product Manual 100.
101 Chapter 7: T echnolog y Backgrou nd • Int rodu cti on t o RAI D (b elow ) • Choos ing a RAID Level (page 106 ) • S pare Drive (page 107) • Partiti on and Format (p age 108) • RAID V olum.
SmartStor NS4300N Product Manual 102 RAID 0 – Stripe When a RAID V olume is striped, the rea d and write blocks of dat a are interleaved betwee n the sectors o f multiple di sk drives. Perfo rmance is incr eased, sinc e the worklo ad is balance d between drive s or “mem bers” that form th e RAID V olume .
Chapter 7: Tec hnology Background 103 RAID 1 – Mirror When a RA ID V o lume is mi rror ed, ide ntic al data i s wri tte n to a pai r of disk dri ves, while reads are perf ormed in p arallel. T he reads are p erformed using e levator seek an d load balancing techniques w here the wo rkload is dis tribute d in the mos t ef ficient m anner .
SmartStor NS4300N Product Manual 104 RAID 5 – Block Striping with Dis t ributed Parity RAID 5 organize s block dat a and pari ty data a cross the disk drives. Ge nerally , RAID lev el 5 tends to exhibit lower random wr ite performa nce due to the heavy worklo ad of parity recalculation for each I/O.
Chapter 7: Tec hnology Background 105 RAID 10 – Mirror / S tripe Mirror/S tripe combines both of the RAID 0 and RAID 1 types. RAID 10 can increas e performanc e by reading an d writing da ta in para llel while p rotecting dat a with d uplication. At le ast four disk dr ives are needed for RAID 10 to b e installed .
SmartStor NS4300N Product Manual 106 Choosing a RAID Level There are several iss ues to consid er when choosing the RAID leve l for your V olume. The fo llowing di scussion su mmarizes som e advant ages, disadva ntages and app lications fo r each choice.
Chapter 7: Tec hnology Background 107 RAID 5 Recom mended applications fo r RAID 5: • Fil e an d Ap pli cati on s erver s • WWW , E-mail, and News servers • Int rane t se rve rs RAID 10 Recom me.
SmartStor NS4300N Product Manual 108 Y ou must de signate a disk drive as a S pare. By d efault, and un assigned d i sk drive is Free. Use P ASM to designat e the Free disk d rive as a S pare. See Maint aining a sp are drive is a g ood precaution to protect your R AID V olume integrity in the event o f disk drive fai lure.
Chapter 7: Tec hnology Background 109 RAID V olume Migration Migrati on is the process of: • Cha ngi ng th e RA ID le vel • Addin g disk driv es but keeping the same RAID le vel In the m igration process , the existing RAID V olume is called the Source .
SmartStor NS4300N Product Manual 110 RAID 5 A RAID 5 source V olume can mig rate to the fol lowing targ et RAID levels: RAID 10 A RAID 10 source V olume can not migrate o r add more disk drives. T a rget Requirement s RAID 0 Can use same numb er of disk drive s.
111 Chapter 8: T rou bleshooting • Respondi ng to an Audib le Alarm (pag e 1 1 1) • Che cki ng t he S yste m St a tus LED (page 1 12 ) • Check ing Disk S tatus LE Ds (page 1 12) • Repla cing a.
SmartStor NS4300N Product Manual 112 Checking the System S tatus LED The Smart Sto r system statu s LED (se e Figure 1 .) reports the c ondition of the Enclosu re fan and pow er supply: • Green – .
Chapter 8: Troubleshooting 113 Replacing a Fail ed Disk Drive If a dis k drive fails, t he Disk S tatus LED is red. See Figur e 1. If t he disk drive belongs to a RAID V olume, th e V olume goes C ritical or Of fline. See “Chec king RAID V olume S tatus i n P ASM” on pag e 1 13.
SmartStor NS4300N Product Manual 114 Figure 2. P ASM reports a Critical RAID Volum e SmartStor Responds to a Critical RAID V olume How the SmartS tor respond s to a Criti cal RAID V olume depends on t.
Chapter 8: Troubleshooting 115 When the SmartS tor’s memory doe s not recogn ize the RAID V olume, s o P ASM displ ays the R AID Volume as inva lid . See F igu re 3. Use the Re cover function to validate the RAI D V olume. The Reco ver tab is on ly active when an inval id RAID V olume is p resen t and can be recovered.
SmartStor NS4300N Product Manual 116 T o vie w File Sy stem st atus: 1. Start P ASM . See “P ASM in yo ur Brow ser ” o n pa ge 60 . Or see “P ASM in SmartSYNC” o n page 61. 2. In the T ree, click the + be sid e th e RAID & File System icon .
Chapter 8: Troubleshooting 117 Figure 4. The P ASM Event Log 4. Check th e Event Log fo r reports of disk drive failure or other pro blems. Responding to Event s All even ts are reported in the Event Log . Most event s are simply repo rts that the SmartS tor is respondi ng to your co mmands.
SmartStor NS4300N Product Manual 118 File syst em ca pacity us age of vol ume X is over 90%. Reduce the number or siz e of the file s or expa nd the volume s ize. See “ Migrating a RAID V olume” on page 81. File syst em ca pacity usag e of volu me X is 100%.
Chapter 8: Troubleshooting 119 System was shut down abnormall y . The Smar tS tor shut down inco rrectly the last time. See “Shutting Down the Sma rtS tor” on p age 98. CPU temperature is higher than 50°C/12 2°F . Syste m will shut d own. Allow the Sm artS tor to cool for se veral mi nutes.
SmartStor NS4300N Product Manual 120 Checking Enclosure S tatus in P ASM T o ch eck En clos ure sta tus : 1. Start P ASM . See “P ASM in yo ur Brow ser ” o n pa ge 60 . Or see “ P ASM in SmartSYNC” o n page 61. 2. In the T ree, click the + be sid e th e System icon.
Chapter 8: Troubleshooting 121 Figure 5. The Enclos ure Information tab w ith malf unctions sho wn The corre ctive action y ou take depe nds on the n ature of the pro blem: • If CPU temperature i s above s pecification: • Be su re there is adequate air flow around the SmartS tor .
SmartStor NS4300N Product Manual 122 Figure 6. Power Button, System Sta tus and Ethernet Activity LEDs Multiple Network Con nections If your PC has multiple network conn ections, you m ust verify that S martSYNC is lookin g on the network where the Smart Sto r is install ed: 1.
Chapter 8: Troubleshooting 123 Solving Network Conn ection Problems Most ne twork connection problems are th e result of po or connec tions. When the SmartS tor is ful ly booted and connected to th e .
SmartStor NS4300N Product Manual 124 Checking Y our Email Inbox If you enabl ed Mail Alert in P ASM, the SmartS tor will send you an em ail message when a problem arises . Look for a messa ge from “root.” Figure 8. Email mes sage from the Sma r tS tor .
Chapter 8: Troubleshooting 125 Figure 9. Reset button and System S tatus LED Resolving a Windows Firewall Issue If you a running a pers onal firewall on your Window s PC, the firewal l might preve nt the y ou f rom ac cess ing t he S mar tS t or over y our net work .
SmartStor NS4300N Product Manual 126 The Wind ows Firewall di alog box ope ns. 5. C lick t he Advanced tab. 6. Under Network Connection Setting, click the Settings bu tton. The Adva nced Settings dialog box op ens. 7. C lick t he Add button. The Servi ce Settings dial og box opens.
127 Chapter 9: Sup port • Frequ ently Asked Questio ns (below) • Cont acting T echnical Supp ort (page 13 0) • Limited Warr anty (page 13 3) • Returni ng Product For Repair (p age 135) Frequently Asked Questions Also se e “Chapter 8: Troub leshooting” on pag e 1 1 1.
SmartStor NS4300N Product Manual 128 I tried t o connect my SmartStor as a netw ork drive using SmartSYNC, b ut Win dows displ ayed an error m essage. There mi ght be an IP ad dress conflict be tween the SmartS tor and an other device on your n etwork.
Chapter 9: Support 129 Can I do a O ne T ouch Backup or a regula r Backup on a protected folder or file on my Windows PC? No. Wi ndows does not al low SmartSYNC to access protec ted folders and files. I f you want t o perform a back up, you m ust first disabl e protection on your fol ders and file s.
SmartStor NS4300N Product Manual 130 Contacting T echnical Supp ort Promise T echnica l Support provide s several s upport options fo r Promise use rs to acces s informa tion and upda tes. We enc ourage you to use one o f our electronic servic es, which provid e product inf ormation updates for the most efficient s ervice and sup port.
Chapter 9: Support 131 Europe, Af rica, Middle East Germany It aly E-mail Support e-Support O n-Line Fax Support +31 (0) 40 2 56 9463 Attn: T echnical Suppo rt Phone Suppo rt +31 (0) 40 2 35 2600 If you wish to write us for su pport : Promise T echnology Europ e B.
SmartStor NS4300N Product Manual 132 T aiwan China E-mail Support e-Support O n-Line Fax Support +886 3 578 2390 Attn: T echnical Supp ort Phone Suppo rt +886 3 578 2395 (e xt. 881 1 ) If you wish to write us for su pport : Promise T echnology , Inc. 2F , No.
Chapter 9: Support 133 Limited Warranty Promise T echnology , Inc. (“Pro m ise”) warrant s that for three (3) years from the time of the delivery of the product to the original end user: a) the pr.
SmartStor NS4300N Product Manual 134 No oth er document, st atement or representatio n may be relied on to vary the terms o f this limited wa rranty . Promise ’s sole respo nsibility wit h respect t.
Chapter 9: Support 135 Returning Product For Repair If you s uspect a produc t is not worki ng properly , or if you have a ny questions about y our product, cont act our T echnical Sup port S taff thr.
SmartStor NS4300N Product Manual 136 Y ou are respo nsible fo r the cost of ins urance and shi p ment of t he product to Promise . Note tha t damage incurr ed due to imprope r transport or p ackaging is not cov ered under the Limited Warran ty .
137 Appendix A: Setup Wizard Advan ced Mode The N AS Se tup W izar d pe rfo rms t he se tup p roc edu res on your Sma rtStor . T o set up y our SmartS tor: 1. From t he Windows S tart menu , choose Programs , then Pro mise NAS Utility , and t hen NAS Setup Wizard .
SmartStor NS4300N Product Manual 138 The rest of the setup i nstructions de scribe Advanced m ode. For setup instruc tions using Exp ress mode, see “Setting up the Sm artS tor” on page 13 . 4. C lick Next >> to contin ue. The Di scoverin g Promise NAS screen a ppears.
Appendix A: Setup Wizard Advanced Mode 139 7. From the dropdown m enus, choose y our: • Time Zone •Y e a r •M o n t h •D a t e • T ime in hours (24 hour cloc k), minutes and seco nds Click Next >> to continue. The Mak ing Network Setti ngs screen app ears.
SmartStor NS4300N Product Manual 140 8. In the M aking Network Settin gs screen, cho ose one of the fo llowing: • Obt ain network settings au tomatically ... – If yo u have a DHCP server on your network with IP addresses av ailable, and yo u want the SmartS tor to obtain the network settings from th e DHCP server , choose this op tion.
Appendix A: Setup Wizard Advanced Mode 141 9. T ype your entries into the fiel ds provided: • Computer Name – The Sma rtS tor ’s Server Name in Sma rtSYNC • IP address • Subne t Mask • Defaul t Gateway • Primary DNS • Sec ond ary DNS Click Next >> to continue.
SmartStor NS4300N Product Manual 142 10. I n th e Pro tect in g Y our Data s cre en: • Check the Create new storage bo x if you are sett ing up the Sm artS tor for the fi rst time. The Wiz ard creates a RAID array , a default volume, and a default folder calle d Public .
Appendix A: Setup Wizard Advanced Mode 143 storage but there will b e no fault tol erance to protect your data if one of the dis k drives fails . Click Next >> to continue. The Assi gning a Netw ork Devic e Name screen appears. 1 1. Select a Device Name or drive lette r to represent the Sm artS tor as a network drive.
SmartStor NS4300N Product Manual 144 12. R evi ew you r se ttin gs an d cli ck Fin ish to begin the system ini tiation. A System Message appe ars. 13. I n the S yst em Me ssag e, cli ck OK t o finish the system initia tion. The Wiz ard creates a RAID V olume a nd a default fold er called Pub lic .
145 Appendix B: Maintenan ce • Upgrading the Firmware (below ) • Ins talli ng A ppl ica tio n Plug -i ns ( page 147 ) • Conne ction Problems Af ter Rest art (page 14 8) Upgrading the Firmware Follow this proc edure to upgra d e the firm ware on your Smart Sto r .
SmartStor NS4300N Product Manual 146 Rebooting the SmartS tor During the reboot, none of your folders will be a ccessible from y our networked PCs. T o reboot th e SmartS tor: 1. In the T ree, click the + be sid e th e System icon. 2. C lick t he Reboot / Shut down icon.
Appendix B: Maintenance 147 Installing Ap plication Plug-in s Applica tion plug-ins are enhan cements to SmartS tor ’ s capabil ities. The DLNA server , which enables SmartS tor to support the UPn P protocol, is one exa m ple of an appl ication plug -in.
SmartStor NS4300N Product Manual 148 Connection Problems After Restart If your Sm artS tor ’s netwo rk setting s were set to Obt ain an IP addre ss auto mati cal ly , your DHCP ser ver might as sign a diff eren t IP address to the SmartS tor when you rest art the Sma rtSt or after is was shutd own for rep airs.
149 Appendix C: GN U General Pub lic License This pro duct includes copyrighted thi rd-party so ftware lice nsed under the te rms of th e GNU G eneral Public L icense. Plea se see the GNU Ge neral Public License (“GPL”) for the exact term s and c onditions of thi s license at www .
SmartStor NS4300N Product Manual 150.
151 Index A about this manua l 1 action s tatus, RAID Vo lume 79 AD domain 70, 128 add 80 email aler t recip ient 93 folder 64, 76 group 67 group me mber 67 RAID Vo lume 80 spare d rive 81 user 63, 65.
SmartStor NS4300N Product Manual 152 D date and ti me 96, 138 date an d time se ttings 13 DCHP server 63 DDNS 90 default br owser, s ettin g 58 default ga teway 63, 88, 89, 141 delete device reco rd 5.
Ind ex 153 file pro tocol su pport 3 file syste m events 117 rebuild ing 116 status 115 files backup 46 protected 43, 56 restor e back up 47 finding S martStor ’s I P addres s 17 firewall, W indows .
SmartStor NS4300N Product Manual 154 Linux, cont . sharin g setup 77 locate S martStor 98 M Macin tosh access, setu p 72 Macintosh, se tup network dri ve 27 mail aler ts 124 Map Network Drive 23 maxim.
Ind ex 155 PASM, c ont. in Sm artSYNC 19, 61 langua ge 62 navigating the inte rface 62 Setup Wiza rd 63, 101 start ing 50 password admin istrator’ s 63 chang e Admini strator ’s 65 chang e user’.
SmartStor NS4300N Product Manual 156 restor e, con t. perform ing 55 restor e locati on, backu p file s 48 RJ45 con nector 7 S scan net work int erfac e 122 schedul e PC- to-Smar tStor ba ckup 56 snap.
Ind ex 157 syste m backup f ile 56 events 118 system status LED 8, 82, 97, 98, 112, 121, 124 system temperatu re 99 T temperatu re, CPU 121 time zon e 138 U UDP option in Wi ndows 126 Unicode sup port.
SmartStor NS4300N Product Manual 158.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Promise Technology NS4300N c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Promise Technology NS4300N - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Promise Technology NS4300N, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Promise Technology NS4300N va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Promise Technology NS4300N, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Promise Technology NS4300N.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Promise Technology NS4300N. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Promise Technology NS4300N ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
