Manuel d'utilisation / d'entretien du produit MGC WebCommander Version 9.0 du fabricant Polycom
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MGC W ebCommander W eb Server Manager User ’ s Guide V ersion 9.0.
Copyrig ht © 2 007 Poly com, Inc . All Ri gh ts Res erved Catalo g No. DOC21 37C Ve r s i o n 9 . 0 Propri etary and Confi dent ial The infor mation contained h erein is the sole int ellectual property of Po lycom, Inc.
i T able of Content s Bef ore Yo u Be gin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 MGC Web Server Architecture . .
T able of Conte nt s ii Auto Cascade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Auto Cascading Mechanisms . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Chairperson Activation . . . . . . . . .
iii Manually Adding Windo ws Users to the Users List . . . . . . . . . 5-32 Assigning Users to Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33 Ad Hoc Conferencing and Conference Access Usin g WebCommander for Authentication . . . .
T able of Conte nt s iv.
1-1 1 Before Y ou Begin Overview The MGC W e b Server Manager app lication is the user interface to the MGC W e b Server . It allows t he user to communicat e via the W eb Server with th e MCUs. It provides d atabase access vi a the W eb pages and man ages the W eb site that cont ains the reservat ion pages.
Chapter 1 - Before Y o u Begin 1-2 The Network Server The network server co ntains the follo wing applicatio ns: • Database Server (S QL server or the Access app lication) : enabl es access to vario.
MGC Web Server M anager User ’ s Guide 1-3 From t he M GC W ebC omm a nder S erve r Ma na ger th e fo llowin g tas k s ar e per form ed: • Connect/dis connect MCUs • Define access rights (Pe rmissi ons) to t he va rious modul es of t he MGC W eb Server Manager applicatio n • Define Groups to o r gan iz e t he datab ase.
Chapter 1 - Before Y o u Begin 1-4 About this User ’ s Guide The MGC W ebCommander W eb Server Manager User Gu ide in cludes the followi ng topics: • Chapter 1 - Overvi ew Provid es a general descriptio n of MGC W ebCommande r Server Manager , its configuration and its main features.
MGC Web Server M anager User ’ s Guide 1-5 Prerequi sites This docu ment assumes that the u ser has the following k nowledge: • Familiarity with the W indows NT environment and interface • Basic.
Chapter 1 - Before Y o u Begin 1-6.
2-1 2 MGC W e b Server Manager Basics The MGC W eb Server Manager enables u sers access to the dat abase. The database is d ivided int o two module s : • Administrat ive tables – the configu ratio.
Chapter 2 - MGC Web Server M anager Basics 2-2 This manual de scribes t he various W eb Server M anager tab les and their config uration s. Import ant! When bo th the M GC W ebCommander a nd the MG C .
MGC Web Server M anager User ’ s Guide 2-3 St arting the MGC W eb Server Ma nage r Appl ication T o start the MGC W eb Server Manag er appli cation: 1. On the S tart – Pr ograms menu, click MGC W eb Manager ver 9. 0 , and then clic k MGC W eb Server Man ager .
Chapter 2 - MGC Web Server M anager Basics 2-4 These users dif fer in the functi ons they are allowed t o perform and the information they ca n access.
MGC Web Server M anager User ’ s Guide 2-5 When Secure Mode is en abled for the W ebCommander environment, t he Secure Mode is indicated by a lock icon that appears in the right corner of th e Sta tus bar of the W eb Server Manager a pplicati on.
Chapter 2 - MGC Web Server M anager Basics 2-6 The Web Server Manager T oo lbar The foll owing but tons appea r in the W eb Server Mana ger tool bar: Icon Name Desc ription Copy Cop ies th e sel ected reco rd fr om a Web S erver Manager t able to the cl ipboa rd.
MGC Web Server M anager User ’ s Guide 2-7 Upgrading from a Previous V ersion When upgr ading from a previous v ersion of the MGC W eb Server Manager , the old d atabase i s saved duri ng the in stalla tion proc edure.
Chapter 2 - MGC Web Server M anager Basics 2-8 The Update Databases dialog box is displaye d, indicat ing which databases requi re updat in g. It is reco mmended to upd ate all the dat abases you intend to use. T o canc el the upda te of a da tabase, cl ear the check box next to that database name.
MGC Web Server M anager User ’ s Guide 2-9 7. Clic k OK to return to th e Update Databases dial og box. 8. In th e Update Datab ase dialog box, click Close to exit the upd ate process. The Up date Da taba se R esult s dialog b ox is displaye d only in Windo ws 95/9 8 environ ment.
Chapter 2 - MGC Web Server M anager Basics 2-10 Displaying the Da t aba se T able s In the MGC W eb Server Mana ger window, click the plus [+] icon next t o the icon of the database whose tables to displa y .
MGC Web Server M anager User ’ s Guide 2-11 • Labels – Used to de fine lab els. The l abels may be assi gned to conferenc es and part icipants, mainly for sortin g purposes. Onl y users with the p ermission to configu re the data b ase may m anage th e Labe ls table.
Chapter 2 - MGC Web Server M anager Basics 2-12 Connecting to th e MGC W eb Server The MGC W eb Server Manager app lication is the link b etween the MC Us and the MGC W eb Server . Therefo re, the MGC W eb Server Manager applicat ion must fi rst connect to the MGC W eb Server b efore t he connecti on to the MC U may be initia te d .
MGC Web Server M anager User ’ s Guide 2-13 Connecting /Disconnec ting to/from an MCU Once the MCUs are def ined in the database, you can connect t o an MCU. This step is mandat ory in order to run conferenc es, and it can be performed only after the MGC W eb Server Manager i s connected to t he MGC W eb Server .
Chapter 2 - MGC Web Server M anager Basics 2-14 MCU S t atu ses The possible MCU stat uses are described in the following ta ble: Disconnecting from an MCU T o disconnec t from an MCU: 1. In the Br owser area, click the Serve r icon to di splay t he li st of MCUs currently defin ed in the MGC W eb Server Manager applicatio n .
MGC Web Server M anager User ’ s Guide 2-15 Setting the Communi cation Pa rame ters Sometimes there may be a communicat ion probl em between the W eb Server and the MC Us. One of the optio ns to overcome t his prob lem may be to change the co mmunication pa rameters between t he MCUs and the W eb Server .
Chapter 2 - MGC Web Server M anager Basics 2-16 2. Define the following parameters: 3. Click OK . T able 2-3: Communicati on Paramet ers Field Description Messag e Timeout If no mes sage is receiv ed from the M CU for the time peri od sp e cifi ed i n t his field , an er ror is tri gge red.
3-1 3 Setting Default s The MGC W eb Server Manager app licati on and MGC Manage r – Database Manager applica tion enable users to customize their syst em to their needs by defini ng defaul t values f or reserv ations, par ticip ants and gener al system parameters .
Chapter 3 - Setting Defau lts 3-2 T o display th e defaults categories: 1. Once you are logged in to the MGC W eb Server Manager , cli ck the plus [+] icon to e xpand the datab ase tree. 2. Click t he plus [+] ic on next t o the De faul ts icon to d isplay the Defaults categories.
MGC Web Server M anager User ’ s Guide 3-3 Defining Co nfer ence Defau lt s The Conferen ce Defaults are use d to define t he default values of new conference temp lates created via t he W ebCommander application. T o define the Confer ence Defaults: 1.
Chapter 3 - Setting Defau lts 3-4 3. Define the followi ng fiel ds: T able 3-1: R eserva tion Defa ult s - Setting s1 Param eters Option Description Conf. Entry Pas swo rd Enter a numeric p a ssword that will be u sed by the confer ence p articip ant s to con nect to th e confer ence.
MGC Web Server M anager User ’ s Guide 3-5 Remarks Using u p to 300 c haracters, you may enter a ny text regard ing the confer ence. Thi s text will be included with th e conference pro perties and is a lso saved to the CD R file as p art of the conf erence record to b e retriev ed later .
Chapter 3 - Setting Defau lts 3-6 User Defin ed 1-3 (co n’t ) • If you hav e modifi ed the titl es of t he User Defined fields th e new tit les cann ot be displaye d in th e W ebCom mander ap plica tion/ Y ou can manua lly m odify the se tit les in th e appropriate tab le (langu age) in the Access or SQL dat abase appli cation.
MGC Web Server M anager User ’ s Guide 3-7 Line Rate (con’t) Not e: The h igh line rate tran smissi on is enabled with the st andard v ide o c ard (vers io n 1 .
Chapter 3 - Setting Defau lts 3-8 Audi o Alg (con’ t) When Siren7 (16 , 24 or 32 bit) is avail able, sel ect the audio algori thm in the following order: Si ren 7 (16), G .
MGC Web Server M anager User ’ s Guide 3-9 Restri cted Sele ct this option i f all t he p articip ant s are us ing Restric ted line s whos e Line Rat e for each channe l is 56 Kbp s in stead of 64 Kbp s. If not all t he p articip ant u se restricted lines , the Rest ric t op tion s hould be selec ted only in the parti cipant set ti ngs .
Chapter 3 - Setting Defau lts 3-10 T .120 Rat e Select the desire d T .120 d ata transfe r rate. T he lower the rat e the slowe r the tra nsfer rate and the response time. The same T .120 rate m ust be se t for all the conf eren ce part ici pants. T he hi ghes t ra te co mmon to all p artic ipa nts s hould be s elec ted.
MGC Web Server M anager User ’ s Guide 3-11 V ideo Sess ion Select the appropr iate Vi deo Sessi on : Vid eo Switching - T o set a conf eren ce in whi ch all the part icipants use t he same video and audio formats , b y s etti ng the comm un ica tio n p aram et ers to the com mon cap abilities.
Chapter 3 - Setting Defau lts 3-12 V id eo Sess io n (co n’t ) Continuous Prese nce (CP) - A C ontinuous Presence c onferenc e is a conferenc e in wh ich sever al particip ants can be view ed simulta neously .
MGC Web Server M anager User ’ s Guide 3-13 Pro-Mo tion Pro-Motion is enable d only in the Vi deo Swit ching mode. Pro-Motion i s a vide o encodi ng mec hanism that improves the vide o quality in V ideo Switching conferenc es, set to NTSC or P AL (4CIF) resolution .
Chapter 3 - Setting Defau lts 3-14 Dual S tream Mode In this m ode, one of the end poi nts sen ds two v ideo streams: Vid eo and dat a. The vi deo st reams are hand led differ en tl y by the rec ei vin g endp oi nt. T he dif ferent stre ams may be show n on se para te scree ns.
MGC Web Server M anager User ’ s Guide 3-15 Dual S tream M ode (con’t) H.239 and Pe ople+Co ntent supp orts the follo wing features: • Entry Queu es • High est Co mm on P h ase 2 • H.
Chapter 3 - Setting Defau lts 3-16 V id eo Format CIF and QCIF are vi deo format s used in v ideo confer encing s ystem s. Video F o rma t specifies the data r ate ( in numb e r of f ram es per se cond ) and the resolu tion o f each fram e (num ber of lin es in a frame and the numbe r of pix els in e ach line ).
MGC Web Server M anager User ’ s Guide 3-17 V ideo Form at (con’t) If one of t he par t ici pants' e ndpoints does not support CIF , the confe rence video form at will change to QCIF for all the pa rticip ants.
Chapter 3 - Setting Defau lts 3-18 Frame R ate The Frame Rate is ena ble d only in Video Switching m ode and t he Vid eo Proto col is set to H.261 or H.263. If you ha ve se lecte d QCIF , CIF , 4CIF , 16CIF , VGA, SVGA, XGA, or NTSC, select the numb er of fram es per s econd r ate to de fine the qualit y of th e video t ransmi ssio n.
MGC Web Server M anager User ’ s Guide 3-19 V ideo Protoc ol (con’t) H2 64* - H .264* in corporates DCT (H. 263) co mp res s i on pri nci ples , but is pro vided at hal f th e bit rate.
Chapter 3 - Setting Defau lts 3-20 Anne xes Anne xes ar e additio ns to t he V id eo Form at wh en using H .263 V ideo Protocol, increasi ng the quali ty of the vid eo dis play . Annexes N , P an d F are ena bled o nly whe n you are in Vid eo Switc hin g mod e and the Vi d eo Pro tocol is set to H.
MGC Web Server M anager User ’ s Guide 3-21 Chair Contro l Cha ir Con trol is an opti on tha t ena bles an endpoi nt to control the co nferenc e and oth er conf erence partici pa nts . This opt ion is us ed to enable the Chair Cont rol. Thi s option is ena bled wh en the Cascad e field is set t o None .
Chapter 3 - Setting Defau lts 3-22 Roll Call Roll Cal l is a feature of t he IVR Messag e Servi ce used to re cord th e p articip ant s name a nd play i t back when enterin g and lea vi ng a conf eren ce .
MGC Web Server M anager User ’ s Guide 3-23 End Ti me T one n Min Select t his option to e nable the En d of C onferen ce reminder to ne to b e played once, to a ll the co nnect ed par tic i pants, n m inutes b efore the en d of the confer ence. This tone is dif fe ren t from oth er tones.
Chapter 3 - Setting Defau lts 3-24 4. Click t he Sett ings2 tab to di splay ad ditiona l para meters. The Attende d and AV M s g N a m e fields change t o IVR and IVR Ms g Name if Audio is selected as the Media in the Settings1 tab .
MGC Web Server M anager User ’ s Guide 3-25 Attended (cont.) Welcom e (No W ait) - Select this op tion for a Greet & Guide c onferen ce in which t he parti cip ant is greeted by an aud io mess age an d af ter a pr e- defined pe riod, a nd auto matical ly co nnects to the appropriate confe rence.
Chapter 3 - Setting Defau lts 3-26 A V Mess age Name If you hav e selec ted the IVR Service in the Attended fie ld, type the name of th e IVR Serv ice. If left blank, the sys tem us es the d efault IVR Serv ice. If you hav e selec ted a W e lcome (No W ait) or Attended c onferen ce, type t he name of the A V Service.
MGC Web Server M anager User ’ s Guide 3-27 Entry Qu eue Acces s An Entry Queue is a spec ial rou ting lo bb y queu e to which o ne or more dial-in nu mbers are assi gned. When call ers di al the ass igned number , they access a queue where they wait to be connec ted to the confere nce.
Chapter 3 - Setting Defau lts 3-28 Min x Pa rties Avail able o nly whe n the Meet Me Per Conf. and Auto Add option s are c hecked. It let s you r eserve reso urce s for th e spe cifie d numb er of dial- in partic ip ant s . Thi s n um ber i ncl ud es t he defined and undefined pa rticip ant s.
MGC Web Server M anager User ’ s Guide 3-29 S tart Conf. Requi res Chairp erson Select this check box to in dicate that the co nf eren ce wi ll on ly sta r t whe n the C hair pers on co nn ects t o the c onf eren ce. Part icipants that connect t o the c onference before the chairp erson are placed on ho ld and hea r back ground music.
Chapter 3 - Setting Defau lts 3-30 Enc ryp tio n (contin ued) • Encr ypted confere nces w ith ISDN p artic ip ants require the inst allatio n of MUX+ card o n the MCU • Encrypt ed confere nces wit.
MGC Web Server M anager User ’ s Guide 3-31 Lectu re Mod e (con’t.) • L ecture Sho w - On e-way c ommun ication mode i n wh ich confe rence parti cipants see and hear the conf erence lectur er , howeve r they are not se en or h eard by th e l ect ur er ( one w ay comm unication ).
Chapter 3 - Setting Defau lts 3-32 Lectu re Mod e (co n’t .) • When a co nferenc e set to b oth Auto Lay out and Presen tati on Mode i s run o n the S ta ndard Vid eo car d, the defi nition of the layout s selected for Auto Layout c hanges. Fo r more detail s, see M GC Adminis trators G uide, Cha pte r 5 .
MGC Web Server M anager User ’ s Guide 3-33 Auto Lay out In Auto Lay out the syst em autom atically sele cts the confere nce l ayout bas ed on the numbe r of parti cipan ts par tici patin g in t he conf e ren c e.
Chapter 3 - Setting Defau lts 3-34 Lock Select thi s check bo x to lock the c onferen ce and prevent di al-in p articipant s from j oining the confer ence o nce t he co nferenc e has st arted. Clea r this che ck box to unloc k the co nferenc e and allow dial-in p articipant s to j oin the c onferen ce.
MGC Web Server M anager User ’ s Guide 3-35 Backgro und/ Layout Border/ Speaker Not at ion If the conf erence is handl ed by the V ideo + card, you can a dd vi sual e ffe ct s such a s bord ers and colors, to the vi deo layo uts disp lay on th e endpoi nts .
Chapter 3 - Setting Defau lts 3-36 6. Click OK to confi rm and store the new Confer ence Defaults set. Defining Particip ant Default s The Participant Defaults are u sed to d efine th e defau lt va lues of pa ra meters in the ne w particip ant tem plates cr eated in the W e bCom mander applica tion.
MGC Web Server M anager User ’ s Guide 3-37 3. Define the following p a rameters: T able 3-3: Pa rticip ant Defau lts - Se ttings 1 Paramete rs Option Desc ripti on Name Ent er th e parti cipan t’s nam e usin g num eral s and characters only . Y ou must giv e each p artic ip ant a distinct nam e.
Chapter 3 - Setting Defau lts 3-38 Particip ant Phone Numbers This field a pplies to the ISDN/T1 -CAS, Dial-out connecti on typ e, or to ISDN, Dia l-in M eet Me Per MCU o ption (wh en selec ted).
MGC Web Server M anager User ’ s Guide 3-39 Meet me per This fiel d appli es only to the ISD N, Dial-in co nnect ion type . Party - The p articipant di als a u ni que dia l n um ber for each gr oup of c hannels he will use. Cha nn el - The p artic ipant d ials a dif ferent di al number for each cha nnel.
Chapter 3 - Setting Defau lts 3-40 User Identif i er S tring sent to the Record ing sy stem Enter the st ring sent to the R ecordin g Syst em vi a DTMF co des that i dentif ies th e recordin g. This id en tif ier s trin g is u sed l ate r by th e us er connecti ng to the conference recorder W eb site to identify the rec ordi ng and retriev e it.
MGC Web Server M anager User ’ s Guide 3-41 4. Click the Se ttings2 tab to d isp lay ad di tiona l pa ramet ers. The Party Pr o perties – Settings2 d ialog box opens. Owner Displays the name of the user to wh om the de fault set is as signe d. This fi eld is disable d for u sers without perm ission to modify (write) dat abas e tables .
Chapter 3 - Setting Defau lts 3-42 5. Define the following p a ramete rs: T able 3-4: Pa rticip ant D efault s - Settings 2 p arameters Option Description Aggre gation This fi eld appli es to ISDN c onnections only .
MGC Web Server M anager User ’ s Guide 3-43 V ideo Protoc ol Select the Video co mp ress io n st an da rd: H26 1 – Th e video compress ion s tan dard manda tory to all code cs. H26 3 - A com pression st andard tha t provides improved video quality at a li ne rate lower tha n 384 Kbp s.
Chapter 3 - Setting Defau lts 3-44 Enha nced V i deo The MGC Mana ger ca n p r ov ide hig h q ual ity v ide o (30 frames per se cond for i ncoming and ou tgoing video st reams) for line ra tes up to T1/ E1 in T ranscoding and Continu ous Pre sence confer ences.
MGC Web Server M anager User ’ s Guide 3-45 Encryption In th e Pa rticip ant s Defaul ts - Settin gs2 you c an select th e appro priate Encry pti on default setting - Auto/On/Off.
Chapter 3 - Setting Defau lts 3-46 H323 Partici p an t - Alia s T ype Select the format of the a lias from the dr op down list. On ly E.164 an d H.323 ID are s upporte d.
MGC Web Server M anager User ’ s Guide 3-47 H323 Parti cip an t - Auto V i deo Bit Rate Select this optio n to use the vi deo tran sfer rat e defined fo r the co nference. Enable PST N Dial- in PSTN pa rticip ant s are a ble dial-i n into an H.323 Meet Me Pe r Confere nce usin g the ISDN Meet- Me Servic e nu mber .
Chapter 3 - Setting Defau lts 3-48 6. Click OK to confirm the ne w se t. Num-type This f ield appl ies on ly to ISD N conne ction s. Select the program type from the drop-d own lis t. The avail able o ptions ar e Unkno wn, Nation al, Internation al, Netwo rk S pecific, Sub scriber , abbreviat ion an d T aken f rom Serv ice.
MGC Web Server M anager User ’ s Guide 3-49 Defining MGC Ma nage r De fa ul t s T o define the MGC M anager Defaults: 1. Righ t-click t he MGC Ma nager Defau lts icon, and then cl ick Add MGC Ma nager D efau lts . The MGC Manager Defaults di alog box ope ns.
Chapter 3 - Setting Defau lts 3-50 Genera l Defaul ts (cont.) Link ed Party – When enab led, th e Linked Party checkbo x will app ear in the Particip an t Properti es dialog bo x ena bling the use r to sa ve the partic ipa nt properti es to th e dat abase.
MGC Web Server M anager User ’ s Guide 3-51 User Defined Defaults Y ou can sele ct whether to display the User Defined fields i n the co nference and parti cipant properti es dialog boxes in th e MGC Manag er and th e W ebCommander applicat ion s . Y ou can define the t itles of the User Defined fiel ds.
Chapter 3 - Setting Defau lts 3-52 The User Defined dialog box o pens. 2. Define the following p a ramete rs: T able 3-6: U ser De fined p arame ters desc ription Fiel d Description Name Enter the na me of t he User Defined defaul t set. Owner Enter the name of the ow ner of t his set.
MGC Web Server M anager User ’ s Guide 3-53 Show Reser vati ons User Defin ed Fiel ds Select this check box to display the Us er Define d fields in the Conference Properti es - Gene ral dialog box. If yo u clea r this ch eck b ox, al l three Us er Defined fields w ill be hi dden.
Chapter 3 - Setting Defau lts 3-54 3. Click OK . The new User Defi ned Defaul ts set is add ed to the li st. Y ou can defin e severa l set s. All th e sets are c onsidered to be p ersonal s et s which only yo u ca n us e. If you hav e ad minis trat or rig hts you can des ig nat e one set as a pub lic se t.
MGC Web Server M anager User ’ s Guide 3-55 Managing the Default Set s The MGC W eb Server Manager app lication is inst alled with an embed ded Defaults set. If no Defaults set is d e fined as the Glob al Defaults set, t he embedded Def aults set i s active.
Chapter 3 - Setting Defau lts 3-56 T o define Defau lt set as Priv at e set: • In the St atus area, right -click the icon of the Defaults set, and then click Set As Private Default . The appr opr ia te i ndicat i on a ppears in th e S tatus area an d a check mark appears next to t he Set As Pr ivate Defaul t option.
MGC Web Server M anager User ’ s Guide 3-57 Assigning a Defau lt Set to other Users Only the admi nistrator can assign de fault sets t o other part icipants.
Chapter 3 - Setting Defau lts 3-58 Designating a Dat abase as the Private or Global Default Dat abase Only the admi nistrator can assign a Private or Global Defaul t Database. 1. In the Br owser a re a, right-cl ic k the datab ase icon to be designa ted as the Private o r Global Defa ult database.
4-1 4 Options Settings In the W eb Server Manager Options menu, the foll owing topics are listed: • W eb Configura tion - For further i nformati on, see the MGC W eb Manager , Instal lation and Configu ration Guide, Chapt er 5. • Auto Cascade C onfigurati on - see “Aut o Cascade” on page 4-2.
Chapter 4 - Options Settings 4-2 Auto Cascade The Auto Cascade feature en ables auto mati c cascading of conferenc es. Both audio onl y and vide o confere nces can be cascaded. The automatic ca scading of conferen ces is beneficial in distribute d MCU environment, when MCUs a re instal led i n d if ferent locations.
4-3 • If none of the conferences has a chairperso n, then the conference that is runni ng on the MCU whi ch is hi ghest in the MCUs table in the W eb Server Manager wil l be assigned as t he master conference.
Chapter 4 - Options Settings 4-4 Auto Cascading Guidelines • T o enable the Auto Cascading, the Conference Numeric ID routing mode is required, therefore the system.cfg flag i n the GREET AND GUIDE/ IVR sec tio n - QU ICK_LOGIN_VIA_ENTR Y_QUE UE must be set to NO on all MCUs.
4-5 • In the MGC Manager ap plication, for each M CU define an Ad Hoc Auto Cascade Entry Queue. The cascaded l ink is establ ished when one MCU dials the c onnecti on string of the E ntry Queue defined o n the second MCU followed by the Conferen ce Numeric ID.
Chapter 4 - Options Settings 4-6 The Cascade Links List di alog box o pens. 3. Select the Enable Cascade Links check box. When enable d, the system d isplay s the list of primary and secondary links bet ween each tw o MCUs defined in th e MCUs table of the W eb Server Manage r .
4-7 4. Define the casca ded link paramete rs for the primary l inks, and option ally for the secon dary links. For each cascad ed link de fine the following parameters: 5. In th e Re di al Atte mp ts field, sp eci fy t he nu mber of att empt s t o reconnect to the dest ination Auto Cascade Entry Queue when th e connection fai ls.
Chapter 4 - Options Settings 4-8 MCU Redundancy The Centra l S erver Serv ic e is designed to monito r th e activity o f assigned pairs of M CUs, so if on e MCU in the pai r enc ounters a p r obl em t hat pr even ts it from r unning confer ences, the o ther MCU will tak e over smo othly .
4-9 When one MC U is down (f or exampl e, power shorta ge), the g atekeepe r will identify that one M CU (A) is unavailable and wi ll automaticall y forward the calls to the secon d MCU (B). The participants a re connected to t he conference that was co pied from MCU A with the same name.
Chapter 4 - Options Settings 4-10 • The following conferen ce parameters are NOT co pied: — Remarks and Remarks History — Lecturer Name (as the backup conference does not inclu de partic ipants).
4-11 5. Select th e MCU pair (s) that y ou want to u se to backup e ach othe r . 6. Clic k OK . From this poin t on, all conferences, Meetin g Room and Reservations wil l be mirrored bet ween the MCUs in the select pairs.
Chapter 4 - Options Settings 4-12 MCU Backup The Central Serve r Servic e enables you t o schedule automati c system backu p of selected MCUs. The automatic back up includ es: • System config uratio.
4-13 6. Select th e Interval in which the backu ps will be performed. 7. In the Ta r g e t P a t h , click the Browse button to select the destin at io n disk/ folder where the ba cked up files will be stored. 8. Clic k OK. The system automatic ally perf orms the f irst backup of all t he connect ed MCU.
Chapter 4 - Options Settings 4-14 Automatic Email La nguage Formattin g In the MGC W eb Server Manager you can cust omize the language and default email format of a n ew Meeting, confi guring the email set tings for the W ebCommander and P ersonal Sc heduler .
4-15 The E-mail Format dialog box is displaye d. 2. Select th e language to cu stomize and t hen click t he Customize Format butt on. The Customize E-mail Format - English d ialog box opens.
Chapter 4 - Options Settings 4-16 3. Change the email notifi cation for mat by usi ng the foll owing opt ions: T ext that app ears in the body area of the email, and lists con ference details T e xt t.
4-17 Body In the bo dy , subject and r ecurrent res ervation s fields, enter the in the text th at you want to appe ar in t he body area of th e emai l.
Chapter 4 - Options Settings 4-18 Conf eren ce param eters In th e Confere nce p aramet ers box, sel ect the desired para me ter and then clic k the < - Add button.
4-19 S tart Condi tional Te x t Click the Start Con ditional T ext button. A brac ket [can be placed in the Subjec t , Body or Addit ion for rec urrent reservat ions only field, pr ior to th e inclus ion of a param eter . Any p arameter en tered bet ween the bra cket(s) beco mes con dition al tex t.
Chapter 4 - Options Settings 4-20 4. Click OK . The new settings are ap plied to the cu stomized langua ge format as shown in the E-mail F ormat dialog box. If customization was sel ected for a languag e, the appropriat e indicati on appear s in th e E- mail format column.
4-21 Configurin g the Se nder ’ s & Meeting Organizer ’ s Default E-mail Addresses Y ou can set the W ebCommander to use a fixed e -mail address that is automatical ly added in t he Fr om field when sending a conference invit ation. When th is o ptions is e n abled, the fix ed Ema il a ddresses ad d ed to the From field cannot b e replaced.
Chapter 4 - Options Settings 4-22 4. Click OK . When the conference invitation is sent , the emai l address defined in t he Fixed Email Addr ess field app ears in the Fr o m field and cann ot be altered. Add the meeting org anizer’ s e-mail address to the e-mail r ecipient list: 1.
4-23 Figure 4-2: Sampl e email wi th Fixe d Sender Em ail an d Meeting Organiz er email addresse s Fixed Email Address Meeting Organizer Email Address.
Chapter 4 - Options Settings 4-24 Application Erro r Inf ormation In the W ebCommander , the user is a ble to send Debugging i nfor mat i on t o h is next level of support.
4-25 2. Enab le the Automatic Em ail Crash Notifica tio n box. When enabl ed other opt ions are displayed. Edit t he email for mat using t he followi ng optio ns: If the Autom atic Emai l Crash Noti fication box is disa ble d, the sy ste m dis ab les the Applic ati on Error Wi ndo w di alog box and the report i s not ma iled.
Chapter 4 - Options Settings 4-26 Administrator Email Notification Settings When an Reservatio n, On Going conference i n W ebCommander or new Meeting i n Pe rso nal Sc hedu ler is creat ed, a n op ti on al email can be sen t to t he system administrator .
4-27 2. Clic k the Se nd Email Noti ficati on box. 3. In th e Admi n Em ai l Add r ess bo x leave the default type your email address. 4. If you ha ve changed the email not ificati on format an d want to restor e defaul t sett ings, c lick Res t o r e De fault For m a t .
Chapter 4 - Options Settings 4-28 5. Change the email notifi cation for mat by usi ng the foll owing opt ions: T ext that app ears in the body area of the email, and lists con ference details T e xt t.
4-29 Body In the body bo x enter the text that you want to appea r in the body area o f the emai l. The email co nta ins Conf eren ce para meter s . The text i s compose d of two element s - free text and th e appropria te para meter , that is a va lue en tered autom atically by the M CU.
Chapter 4 - Options Settings 4-30 Conf eren ce param ete rs (con’t) • IP dial in nu mber - A l isting of define d IP parti cip ants and the ir IP ad dresses. • Confer ence I D - The conf erence num eric ID used for routin g from the Entry Queue t o the conf erence .
4-31 6. Clic k OK . Enabling the “ti me” fields in the W eb Ser ver Manager: 1. Clic k the Include time fields in E-m ail Format op tio n. This field e n ables the sel ected “tim e” E-ma il F ormat para meter s to appear i n the Per sonal S cheduler meeting i nvitati on (e- mail).
Chapter 4 - Options Settings 4-32.
5-1 5 Administrator ’ s T asks This chapt er describes the tasks that can be performe d only by use rs with the administrat or ’ s permission ( configure the database ). Defini ng an MCU T o be able to run conference s, you must esta blish the conn ection between the MCU and the MGC W eb Server in the database.
Chapter 5 - Administrator ’ s T asks 5-2 2. Define the following parameters: T able 5-1: MC U Propert ies Opt ion Description Name T ype the name of the M CU. S pecif y a name that clearly identifie s the MCU. IP Address T ype the IP Ad dress of t he MCU.
MGC Web Server M anager User ’ s Guide 5-3 3. The MCU lis tening po rt is set by default to 5001. Y ou can modify the defaul t setti ng by cli ck the Advanced butt on to sele ct a new port numb er .
Chapter 5 - Administrator ’ s T asks 5-4 5. Click OK to confir m and add the MCU to the MCUs list. Vi ewing the MCUs List • In the Br owser area, click the Serve r icon.
MGC Web Server M anager User ’ s Guide 5-5 Defini ng a New La bel Labels may be used to gr oup reser vation or pa rties templ ates. Label ing enables th e remote use r to filter confe re n ces or partici pant templa t es when accessing the dat abase to schedul e or monitor conferences.
Chapter 5 - Administrator ’ s T asks 5-6 V iew i ng the La bels List • In the Br owser area, click the La bels ic on. The Label s list is dis pla yed in t he Sta t u s area.
MGC Web Server M anager User ’ s Guide 5-7 Defini ng Permis sion s Permissions define the access ri ghts to various funct ions of the MGC W ebCommander , MGC W eb Server Manager an d MGC Databa se Manager ( a module of the MGC Manager application).
Chapter 5 - Administrator ’ s T asks 5-8 3. Define th e foll owing options: T able 5-2: Perm ission Pr opertie s - Settings 1 Paramete rs Opt ion Description Permissi on Na me Enter the name fo r this set of opti ons determ ining the acce ss rig hts to vario us functi ons.
MGC Web Server M anager User ’ s Guide 5-9 Parameters v iew From the dro p-down l ist, sel ect one of the following options: Partial – T he use r will be able to see on ly a l imited set of rese rvation p arameters. In such a case, th e remaining paramet ers are t aken from the reservation default se ttings .
Chapter 5 - Administrator ’ s T asks 5-10 Enable Reservatio n Calenda r (Web Only ) Select thi s che ck box to enab le users to acces s the Calend ar and vie w the sc hedul ed confer ences/ Meeting R oom s in the Cale nda r . When clea red, the user will not be ab le to ac cess the Calend ar.
MGC Web Server M anager User ’ s Guide 5-11 4. C lick the Se ttings2 tab. This dial og box enables yo u to set the acc ess rights to th e W ebCommander ’ s Meeting Director module and to perfor m various tasks whil e monitori ng on goin g confer ences.
Chapter 5 - Administrator ’ s T asks 5-12 Change confer ence end time Select thi s che ck box to let t he user ch ange t he confer ence dura tion (e xtend or te rminat e it) by modifyi ng the co nfer ence end tim e.
MGC Web Server M anager User ’ s Guide 5-13 Chang e W eb/ Chairp erson Password Enables y ou to cha nge the pass word use d by t he partici pa nt to id entify hi msel f/herse lf as the conferenc e chai rperson. T he p asswo rd is als o used to ac cess the co nfer ence p roper ties and to moni tor the confere nce i n Web Comman der .
Chapter 5 - Administrator ’ s T asks 5-14 Control Que stion er Session Selec t this che ck bo x to enab le the user to co ntrol the ques tioner ses sion from the Que stion and Answer queu es du ring On G oing con ferences .
MGC Web Server M anager User ’ s Guide 5-15 V ideo forc ing Select this ch eck box to allow the user to video force (select a speci fic p arti cip an t to appear in a give n video w indow) p artici pant s to vari ous vide o layout window s.
Chapter 5 - Administrator ’ s T asks 5-16 Print/Export ongoing parti ci pants Select this che ck box to enab le the ong oin g confer ence’ s pa rticip ants list be printed or exp orted to an .
MGC Web Server M anager User ’ s Guide 5-17 Limit Maximu m number of partic ipants The numbe r of p articip ant s a use r can a dd to a Vid eo or Audio Only c onferen ce in the WebC ommande r site can be limited .
Chapter 5 - Administrator ’ s T asks 5-18 6. Choose OK to confirm and add the new P e rmission to the dat ab a se. Vi ewing the Permissi ons List 1. In the Br owser area, click the Permissions icon. The Permissions list is displa yed in the St atus a rea, in a table format.
MGC Web Server M anager User ’ s Guide 5-19 The system shows, for ea ch Permission, the currently defined access rights t o three main modules. • Define /Initia te Con fer en ce – indicates whether t he user has access to the Meet ing Sc hedule r m o dule.
Chapter 5 - Administrator ’ s T asks 5-20 View Pa rt icipants S tart Imme diatel y S tart At + Res. Recu rrence S tart (by sa ved time) .
MGC Web Server M anager User ’ s Guide 5-21 Conf e rence loc k Plac e con fere nce on hold Desig nate ex clusive speake r Mute “Me et Me”.
Chapter 5 - Administrator ’ s T asks 5-22 Conne ct/Dis conne ct partic ipants Mute p articipan ts Add par t icipa nts from dat abase Create N.
MGC Web Server M anager User ’ s Guide 5-23 Change Password Modify C onfe ren ce Billing C ode General – Always Prompt for conferen ce passwo rd .
Chapter 5 - Administrator ’ s T asks 5-24 Defini ng a Ne w Us er The database incl udes the list of al l users that can access the database via the MGC W eb Server Manag er or the W ebCommand er .
MGC Web Server M anager User ’ s Guide 5-25 2. Define the following parameter s: T able 5-4: U ser Proper ties Option Desc ripti on Name Enter the nam e of t he user . Password Enter the pa ssword to b e used by the us er when accessi ng the dat abase via t he MGC Web Se rver Manager , the We bComma nder and th e MGC Datab ase Man ager .
Chapter 5 - Administrator ’ s T asks 5-26 3. Click the C reation & Authentication butt on to di splay ad ditiona l parameters. 4. Define the following parameters: T able 5-5: C onference Creatio.
MGC Web Server M anager User ’ s Guide 5-27 Entry Password Enter the c onferen ce entry p assword th e particip ants will have to ente r to connec t to th e conferen ce.
Chapter 5 - Administrator ’ s T asks 5-28 Ad Ho c Con fer ences Numeric ID In Ad Hoc Conferenc ing, the Num eric ID is used for authentic ation purposes .
MGC Web Server M anager User ’ s Guide 5-29 5. Clic k OK . 6. T o designate MCUs for a user , in the Pr opert ies wind ow , select the Custom MCU check box, and t hen click the Select MCUs button . The MCUs Per User dialog box opens. The MC Us lis t shows all th e currently de fined MC Us th at were not assigned t o the user .
Chapter 5 - Administrator ’ s T asks 5-30 The order of the MCUs in the Selected MCUs list dete rmines the ord er in which the system will look for a free MCU to run a conference sche duled by this user . T o cancel t he assignment of MCUs to the user , in the Selected MCUs list, click the MCU name(s) and t hen click the Remove [<<] button.
MGC Web Server M anager User ’ s Guide 5-31 Automatically Addin g Authenticated Windows Users to the Users List Users registered in the W indows domain may be automatical ly added to t he Users list, based on their W indows user Name an d Password and p arameters defined in the Part icipant Defaults.
Chapter 5 - Administrator ’ s T asks 5-32 Manually Adding Windows Users to the Users List In the MGC Server Ma nager application , define the users t hat are authorize d to access the MGC W ebCommander W eb site based on the ir W indows login name and password.
MGC Web Server M anager User ’ s Guide 5-33 6. It is recommended to e nter the user’ s E-mail address, if t he conference defaul t name format will be configured to in clude the E-mail address.
Chapter 5 - Administrator ’ s T asks 5-34 2. Right- click the ic on of the u ser whose access r ight to defi ne, and then click Assign gr oups to user . The <User Name> Gr oup Assignment dialog box open s, listing the Groups to which the user h as access rights.
MGC Web Server M anager User ’ s Guide 5-35 Y ou may modify the user’ s access ri ghts to a speci fic group b y clicking the group and the n selectin g the appropr iate Re ad and Wr i t e p roperties. For more d etails, see the assignment of new group s, next.
Chapter 5 - Administrator ’ s T asks 5-36 — In the V iew MCU Confer ences , sel ect one of the following optio ns: — No – The user will n ot be able to vi ew the reservations, Meeting Rooms an.
MGC Web Server M anager User ’ s Guide 5-37 Conference access auth entication can b e part of the Ad Hoc co nferencing flow (conference in itiation authen tication), or in dependent of Ad Hoc conferencing.
Chapter 5 - Administrator ’ s T asks 5-38 On Going confer ence with t his numer ic ID, the part icipant is moved t o that conference and another authenticati on process may occur , dependi ng on the conferen ce IVR Service configurat ion.
MGC Web Server M anager User ’ s Guide 5-39 8. If the new On Going conferenc e is assigned an IVR servic e with conferenc e entry pa ssword and chai rperson passwor d funct ionality b ut without E xternal dat abase authen ticati on and promp ts, the part icipant is requested to enter these passwords in order to connect to the con ference.
Chapter 5 - Administrator ’ s T asks 5-40 Conference Access Authentica tion Request using WebCommande r as the Ex ternal Dat abase Ap plication An addition al security measure of verifying the conference entry password can be added to the Ad Hoc c onference initiat ion.
MGC Web Server M anager User ’ s Guide 5-41 the Part icipan t Proper ti es in the M GC Man ager ap pl icatio n or the W ebCommander W eb site. — If a user with this PI N co de i s f o und, but t h.
Chapter 5 - Administrator ’ s T asks 5-42 conference is creat ed via Ad Hoc-en abl ed E ntry Queue, the IVR Service must be assigned t o the Profile used for t he Ad Hoc Conferencing. • The W ebCommander Server Manager -Users table must in clude the Participant PIN Code for each user .
MGC Web Server M anager User ’ s Guide 5-43 3. At this p o int, the part icipan t th at identifi ed himself /herself as th e conference chai rperson can enter: — His/her personal PIN Code, as d efined in the Users tabl e — The chairperson pa ssword as defined for t he conference.
Chapter 5 - Administrator ’ s T asks 5-44 Figure 5-3 : Ad Hoc Conferen cing wi th Confe rence Numeric ID and Ch airpers on Password A uthentication T o enable this workflow , the same componen ts as.
MGC Web Server M anager User ’ s Guide 5-45 Defi ni ng Gr ou p s The User T ables (Part icipants and Reserv ations T ables) are or ganized in Groups. The Groups increase the system securit y , as they limi t the access to conferences and part icipant data to aut h orized users only .
Chapter 5 - Administrator ’ s T asks 5-46 Users are assigned acc ess rights to specific Groups. The users can add or modify only P ar ticipan t template s and/ o r Conferen ce tem p lates tha t a re assigned to Groups to whic h they have a ccess rights.
MGC Web Server M anager User ’ s Guide 5-47 On first entry , only the Ro ot group is liste d when expandi ng the Gr oups tree. 4. Right- click th e Root icon t o which to add a subgrou p, and then c lick Add New Grou p to DB . The Gr oup Pr operties dialog box open s.
Chapter 5 - Administrator ’ s T asks 5-48 Setting t he Access Right s to the Group T o set the access rights to a Group: 1. In the Br owser area, right-cli ck the ico n of the gr oup whose access r ight to define, a nd then click Set Users Rights . The Set Users Rights dialog box ope ns.
MGC Web Server M anager User ’ s Guide 5-49 2. T o set or modify t he access right s of a use r to th e group: — Click th e user name(s ) (mul ti se lectio n is availa ble usin g the standard W in.
Chapter 5 - Administrator ’ s T asks 5-50 Default Group Five Conference templates, repres ent ing each of the main types of conferences, are i ncluded in the dat abase that is shipped with t he W ebCommander . The parameters defi ned in each of these co nferences represent the most common ly used propert ies for the specific t ype of conference.
MGC Web Server M anager User ’ s Guide 5-51 From the MGC W ebCommand er applicatio n, users wit h the appropr iate permissions may: • Add new conference templates to the Default Group • Modify t.
Chapter 5 - Administrator ’ s T asks 5-52 The Config uratio n dialog b ox opens. 2. Select Create p rivate gr oups fo r automaticall y added user s check box and then click OK .
MGC Web Server M anager User ’ s Guide 5-53 Once the new Private Group is created, i t can be displ ayed in the New Meetin g window , enabling the users to add new con tacts to thi s personal address book and i nvite contact s from the Private Group to the new meeti ng.
Chapter 5 - Administrator ’ s T asks 5-54 Defining Pers ona l Sch edul er T e mplates A user who has the MGC Personal Schedule r plug-i n installed on his/her PC can schedul e new conferences directl y from his/ her Micro soft Outl ook applicat ion.
MGC Web Server M anager User ’ s Guide 5-55 Refreshing the Dat abase List Databases can be a dded to the databa se list used by t he MGC W eb Server Manager e xternally , v ia th e Contr ol Panel – Data Sour ce (ODBC) .
Chapter 5 - Administrator ’ s T asks 5-56 Refres hing the Database Databases may b e accessed by se veral users concurrently from the MGC W eb Server Manager app lication a s well as from the MGC Datab ase Manager module of the MGC Man ager application.
A-1 A Appendix A: Using a W eb Port al to Link with the W ebCommander Three W ebCommander conferencing feat ures can be accessed from a W eb Portal via lin ks that are availab le in the W eb Portal: .
Appendi x A: Using a We b Por t al to Link w ith the W e bCommander A-2 In this config uration, the W eb Portal users are automatically regi stered with the W ebCommander applicatio n and if they hav e the appropriat e permission, they can ac cess any of these W ebCommander page s.
A-3 Embedding the W ebCommander in the W eb Port al T o embed th e W ebCommander in the W eb Portal and a llow the use of the portal’ s login and a uthentication syst em for accessing the W ebCommander applicatio n, the fo llowing co nfigurat ions must be performed: • Optional.
Appendi x A: Using a We b Por t al to Link w ith the W e bCommander A-4 The name of the u ser is derived from the User Name, Surna me and UID. Figure A-2: User Prop erties (W eb Serve r Mana ger) Crea.
A-5 • The string: default.asp?URL=Dir ectAccess.asp?T arget=ID&lang=ID , where T arget i ncludes t he co de of t he W ebCommander pa ge and Lang is the code for th e language i n which the page is display ed.
Appendi x A: Using a We b Por t al to Link w ith the W e bCommander A-6 The link is creat ed in the fol lowing format: http://Server / linkedwebcomma nder/defaul t.asp?URL= Direc tAccess.asp? T arget=targetID&lang= langID For example, the http l ink to the New Mee ting page in German would app ear as: http://17 2.
B-1 B Appendix B: Monitoring a Conference in the W ebCommander using a URL or Form In version 6.0, a sin gle confere nce can be moni tored f rom any browser based applicat ion by enterin g the URL t hat includes the user lo gin name an d password to the W ebCommander site.
Appendi x B: Monito r in g a Conferenc e in the W ebCommande r using a URL or For m B-2 When an incorrect con f erence password is sent, the user is prompted for the conference en try password prior to b eing granted access the conference.
B-3 URL example: http:/ /Ser ver name or IP/confsit ev8_0/ Monito rCon f.asp? MCUIp =127.0 .0.1 &ConfN ame= Video- S witch& Conf Id=112 11 MCUIp The IP add ress of th e MCU.
Appendi x B: Monito r in g a Conferenc e in the W ebCommande r using a URL or For m B-4 Form exampl e: <form m etho d="POS T" act ion="h ttp: //127.0 .0.1 / confsi tev8 _0/ Monito rCon f.as p?Lo ginFro mFor m=1& MCUIp =127 .0.0 .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Polycom MGC WebCommander Version 9.0 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Polycom MGC WebCommander Version 9.0 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Polycom MGC WebCommander Version 9.0, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Polycom MGC WebCommander Version 9.0 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Polycom MGC WebCommander Version 9.0, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Polycom MGC WebCommander Version 9.0.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Polycom MGC WebCommander Version 9.0. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Polycom MGC WebCommander Version 9.0 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
