Manuel d'utilisation / d'entretien du produit IP 550 du fabricant Polycom
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February, 2007 Edition 1725-12500-001 Rev. A SIP 2.1 User Guide for the SoundPoint IP ® 550 SIP 2.1.
Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format.
iii About This Guide Thank you for choosing the SoundPoint IP 550 SIP, a full-duplex, hands-free phone. This unit provides business te le phony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.
User Guide for the SoundPoint IP 550 iv.
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 550 Phone . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide SoundPoint IP 550 vi Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 System Customizations .
Conte nts vii Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide SoundPoint IP 550 viii.
1 - 1 1 Getting Star ted with Y our SoundPoint IP 550 Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance wi th the SoundPoint IP 550 phone. The SoundPoint IP 550 provides a powe rful, yet flexible IP communications solution, delivering excellent v oice quality.
User Guide SoundPoint IP 550 1 - 2 Par ts List The following components are included in your SoundPoint IP 550 package: • Polycom SoundPoint IP 550 phone • power adapter (specification varies acco.
Getting Started with Y our SoundPoint IP 550 Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If you are missing any items, c ontact your system administrator.
User Guide SoundPoint IP 550 1 - 4 Connecting Network and Power Source You have two options for network and power source connections. Your system administrator will advise you on which one to use. You can use one of the following methods: • AC power • Power over Ethernet (PoE) AC Power T o connect the AC power: 1.
Getting Started with Y our SoundPoint IP 550 Phone 1 - 5 T o connect the PoE: • Plug the supplied network cable betw een the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset T o connect the handset and optional headset: 1.
User Guide SoundPoint IP 550 1 - 6 2. Connect the headset (optional) to the headset jack on the back of the phone. Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • As a desk mount • As a wall mount Handset Headset (optional) For information on supported hea dsets, go to www .
Getting Started with Y our SoundPoint IP 550 Phone 1 - 7 T o attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the brac ket with their corresponding holes in the phone. 3.
User Guide SoundPoint IP 550 1 - 8 T o attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 0 angle) is facing up.
Getting Started with Y our SoundPoint IP 550 Phone 1 - 9 Features of Y our SoundPoint IP 550 Phone The features of your SoundPoint IP 550 phone are: 1. Message Waiting Indicator —This will alert you to in coming calls, new messages, and other events.
User Guide SoundPoint IP 550 1 - 10 — —Transfer of current call to third party. — —Dials m ost recently dialed party. — —Access local (your phone) and global (your organization) features. — —Receive text and voice messages. — —Cancels ringing and directs incoming calls to your Voice Mail (if s upported).
Getting Started with Y our SoundPoint IP 550 Phone 1 - 11 15. Line Indicators —Individual multi-col or LEDs displa y the dynamic call state and remote user status (busy lamp field ( BLF) an d presence). The mapping is: — Solid green—An active call is in progress.
User Guide SoundPoint IP 550 1 - 12 17. Graphic Display —Shows information about call s, mess ages, soft keys, time, date, and other relevant data. — Caller display information—f irst part y, se.
2 - 1 2 Customizing Y our SoundPoint IP 550 Phone You can customize your SoundPoint IP 550 phone by adjusting the setting for time and date, display contr ast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists.
User Guide SoundPoint IP 550 2 - 2 Configuring Basic Settings You can configure the following ba sic settings through use of : • Time and date • Display contrast • Backlight inte nsity • Headset Memory Mode • Ring type • Language support (localization) You can mute the microphone and adjust the volume using separate keys.
Customizing Y our SoundPoint IP 550 Phone 2 - 3 4. Scroll through the options under each of these selections using the and . 5. Press the Select soft key to confirm your choice. 6. Press or the Exit soft key repeatedly to return to the idle display. Display Contrast T o adjust the contrast on the display to a comfor table level: 1.
User Guide SoundPoint IP 550 2 - 4 5. Press or the Exit soft key repeatedly to return to the idle display. Backlight Intensity Backlight intensity on the SoundPoi nt IP 550 phone has three modes: • Backlight On • Backlight Idle • Dim You can modify the Backlight On intens ity and the Backligh t Idle intensity separately.
Customizing Y our SoundPoint IP 550 Phone 2 - 5 • There is an incoming call (ringing) • There is an outgoing call (ringing back) • Any menu shows on the display In all other cases, the mode changes to Backlight Idle. T o modify the backlight intensity: 1.
User Guide SoundPoint IP 550 2 - 6 Headset Memor y Mode This feature is especially useful fo r permanent or full-time headset users. T o permanently enable the Headset Memor y Mode: 1. Press . 2. Select Settings > Basic > Preferences > Headset Memory .
Customizing Y our SoundPoint IP 550 Phone 2 - 7 T o change the incoming ring to a desired sound: 1. Press . 2. Select Settings > Basic > Ri ng Type . 3. (Optional) If mul tiple li nes are configured on your phone, first select the line to change fr om the list using the and .
User Guide SoundPoint IP 550 2 - 8 3. Scroll through the list of available languages. 4. Press the Select soft key when the desired languag e is highlighted. Text that appears on the graphic displa y will change to the language of your choice. 5. Press or the Exit soft key repeatedly to return to the idle display.
Customizing Y our SoundPoint IP 550 Phone 2 - 9 Managing Call Lists Local lists of missed, recei ved, and placed calls is maint ained by the phone (up to 100 for each list). Press followed by Call Lists > Missed Calls , Received Calls , or Placed Calls as desired.
User Guide SoundPoint IP 550 2 - 10 Managing Contacts You can store a large number of contacts in your phone's directory. Contact your system administrator for the exact number. You can add, edit, delete, dial, or se arch for a contact in this directory.
Customizing Y our SoundPoint IP 550 Phone 2 - 11 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper /lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages.
User Guide SoundPoint IP 550 2 - 12 11. Press or the Exit soft key repeatedly to return to the idle display. Adding Contacts From Call Lists T o add a contact from a call list: 1. Do one of the following steps: a Press . Select Call Lists >Missed Calls , Received Calls , or Placed Calls as desired.
Customizing Y our SoundPoint IP 550 Phone 2 - 13 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key 5. Make the desired changes. 6. Press the Save or Cancel soft keys to accept or cancel changes.
User Guide SoundPoint IP 550 2 - 14 Placing a Call to a Contact T o place a call to a contact: 1. Press . 2. Select Contact Directory . 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down.
Customizing Y our SoundPoint IP 550 Phone 2 - 15 Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, send ing them di rectly to your voice mail, or by transferring them direct ly to another party.
User Guide SoundPoint IP 550 2 - 16 Rejecting Calls You can customize your phone so that in c oming calls from a particular party are immediately sent to your voice mail. T o send incoming calls from a par ticular contact directly to voice mail: 1. Press .
Customizing Y our SoundPoint IP 550 Phone 2 - 17 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll d own to the Divert Contact field. 5.
User Guide SoundPoint IP 550 2 - 18 Depending on how your phone is configured, the display could resemble one of the following figures: Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it.
Customizing Y our SoundPoint IP 550 Phone 2 - 19 Suppor ting Shared Lines Your SoundPoint IP 550 supports shared li nes. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared.
User Guide SoundPoint IP 550 2 - 20.
3 - 1 3 Using the Basic Features of Y our SoundPoint IP 550 Phone Your SoundPoint IP 550 phone is design ed to be used like a regular phone on a public switched telephone network (PST N). You call place calls, transfer a call to someone else, or conduct a conference call.
User Guide SoundPoint IP 550 3 - 2 If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using yo.
Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 3 T o place a call using the handset: 1. Do the f ollowing steps in an y order: — Pick up the handset. — Dial the desired number using the dial pad. T o place a call using Hands-Free Speakerphone mode: 1.
User Guide SoundPoint IP 550 3 - 4 b With the optional headset connected , dial the desired number using the dial pad. Press . Answering a Call When you are not in another call, you ca n answer a call.
Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 5 Answering When Not in Another Call In all cases, the active call will appear on the graphic display s howing call duration and destination. T o answer a call using the handset: >> Pick up the handset.
User Guide SoundPoint IP 550 3 - 6 • If your phone is configured for multiple Line Keys per line: — The second call will cause a call wait ing tone to be played, the second Line Key indicator to fast flas h green, and an incoming call icon appears.
Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 7 Answer the incoming call. This places the original call on hol d an d refreshes th e soft key labels .
User Guide SoundPoint IP 550 3 - 8 Ending a Call T o end a call: >> Do one of the following steps: — Press the EndCall soft key. — Replace the handset. — Press if in Hands-free Speake rphone Mode, or if in Headset Mode. Redialing a Number T o redial the last call placed from your phone: >> Press .
Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 9 — Press and select Call Lists > Placed Calls , and then scroll through the list to find t he specific call. 2. Press the Dial soft key. Putting a Call on Hold During a call, press or the Hold soft key.
User Guide SoundPoint IP 550 3 - 10 Multiple Calls on Hold If multiple calls are on hold on a s ingle Line Key, use the and to switch between the calls, then press the Resume soft key to retrieve the desired call.
Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 11 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference.
User Guide SoundPoint IP 550 3 - 12 b If you have more than one call on hold, press the or to switch to one of the calls on hold, press the More soft ke y, and then the Join soft key. A conference is created with active call, the call on hold and yours elf.
Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 13 2. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory , use and to access the number, and then press the Dial soft key .
User Guide SoundPoint IP 550 3 - 14 2. Press the Blind soft ke y. 3. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory , use and to access the number, and then select the Dial sof t key.
Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 15 Static For warding T o enable call for warding to another party: 1. Do one of the following steps: — Press and select Features > Forward... — Press the Forward soft key from the idle display.
User Guide SoundPoint IP 550 3 - 16 Dynamic For warding T o for ward an incoming c all to another par ty: 1. With the phone ringing, press the For ward soft key. 2. Enter a number to forward the incoming call to. 3. Press the Enable soft key. The incoming call is forwarded to the other party.
Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 17 Assigning Speed Dial Keys You can associate contacts with Line Keys for single touch dia ling of frequently used numbers. Speed Dial en tries are consecutively placed next to assigned Line Keys on the phone.
User Guide SoundPoint IP 550 3 - 18 4. Do one of the following steps: — Enter the next available speed dial index. — Delete the existing speed dial index by using followed by , and then enter a new speed dial index. — Press and hold an unassigned .
Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 19 Using V oice Mail Your voice mail is saved in a centra lized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display.
User Guide SoundPoint IP 550 3 - 20.
4 - 1 4 Using the Advanced Features of Y our SoundPoint IP 550 Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 550 phone.
User Guide SoundPoint IP 550 4 - 2 For example, the first figure show s exte nsion 6721 in an outbound call with 6722. The second figure shows an inco ming call from 1-800-665-9266.
Using the Advanced Features of Y our SoundPoint IP 550 Phone 4 - 3 This places the original call on hold and refreshes the soft key labels as indicated in t he foll owing fig ure.
User Guide SoundPoint IP 550 4 - 4 — Press . Select Features > Messages > Inst ant Messages. — Press the InstMsg soft key to read a message just received . 2. (Optional) If multiple lines are conf igured on your phone, select from which line messages are to be re trieved from the list using and .
Using the Advanced Features of Y our SoundPoint IP 550 Phone 4 - 5 5. Press the Ok soft key. 6. Do one of the following steps: — Press the Select soft key to choose from various pre-scripted short messages. — Press the Edit soft k ey to compose a custom message.
User Guide SoundPoint IP 550 4 - 6 b Press the MyStat soft key. 2. Use or to scroll through the list, and then press the Select soft key to select your new status . This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.
Using the Advanced Features of Y our SoundPoint IP 550 Phone 4 - 7 T o block or unblock a contact from your buddy list: 1. Press . 2. Select Contact Directory . 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down.
User Guide SoundPoint IP 550 4 - 8 T o view and change your privacy list: 1. Press . 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use and to scroll t hrough the list t o find the contact. 4. Press the Edit soft key. 5. For Access , use and to select Enabled.
Using the Advanced Features of Y our SoundPoint IP 550 Phone 4 - 9 T o restar t the phone: >> Do one of the following steps: — Simultaneously press and hold , , and for more than 3 seconds or until a beep is he ard. — Press , then select Settings > Advanced > Restart Phone .
User Guide SoundPoint IP 550 4 - 10.
5 - 1 5 T roubleshooting Y our SoundPoint IP 550 Phone This chapter presents issues, likely ca uses, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need as sistance, c ontact your system administrator.
User Guide SoundPoint IP 550 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 550 phone has no power . Do one of the following steps: • V erify that no lights appear on the unit when it is turned on.
T roubleshooting Y our SoundPoint IP 550 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 550 phone does not respo nd. Do one of the following steps: • Check for a response from other feature keys or from the dialpad.
User Guide SoundPoint IP 550 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 550 phone is not in active state. Do one of the following steps: • Press the keys more slowly .
T roubleshooting Y our SoundPoint IP 550 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 550 phone. Do one of the following steps: • Check that the displ ay is illuminated.
User Guide SoundPoint IP 550 5 - 6 Displays Audio Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 550 phone. Do one of the following steps: • Check that the displ ay is illuminated.
Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.
User Guide SoundPoint IP 550 Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex p.
Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2.
User Guide SoundPoint IP 550 Regulator y Notices - 4.
Index – 1 Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 A AC power 1–4 answering calls 3–4 assembling your phone 1–3 assigning speed dial keys 3–17 B backligh.
User Guide SoundPoint IP 550 Index – 2 multiple call appearances 4–1 multiple calls, hold 3–10 multiple keys per li ne 2–18 multiple lines call forwarding 3–15 Do Not Disturb 3–16 ring typ.
Index Index – 3 U up arrow key, Speed Dial Index shortcut 3–17 using SIP URL for calling 3–3 V voice mail 3–19 volume 2–8 W watch buddies 4–6.
User Guide SoundPoint IP 550 Index – 4.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Polycom IP 550 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Polycom IP 550 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Polycom IP 550, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Polycom IP 550 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Polycom IP 550, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Polycom IP 550.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Polycom IP 550. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Polycom IP 550 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
