Manuel d'utilisation / d'entretien du produit 1725-31402-001 du fabricant Polycom
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| December 2010 | 1725-31402-001 Rev . C User Guide for the Polycom® CX700 IP Phone Microsoft ® L ync™ 2010 Edition.
© 2010 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
iii About This Guide Thank you for choosing the Polycom® CX700 IP phone which enables a ne w era in unified communications currently unavailable with traditional desktop phones.
User Guide for the Polycom CX 700 IP Phone iv Major updates have occurred to the fo llowing sections since the previous edition: • Answering Calls on page 3-3 • Hosting Conference Calls on page 3-.
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . .
User Guide for the Polycom CX700 IP Phone vi Choosing a Phone Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12 Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation instr uctions and information for obtaining the best performance wi th the Polycom® CX700 IP phone. The Polycom CX700 IP phone provides a complete phone experience for Microsoft® Lync™ 2010.
User Guide for the Polycom CX700 IP Phone 1 - 2 Par ts List The following components are included in your Polycom CX700 IP phone package: • Polycom CX700 IP phone • handset & handset cord • .
Getting Started with Y our Phone 1 - 3 • Quick Start Guide and registration card Check this list be fore installation to en sure that you have received each item.
User Guide for the Polycom CX700 IP Phone 1 - 4 Connecting the Phone to the Network Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system admi nistrator.
Getting Started with Y our Phone 1 - 5 For more information on logging in, refer to Logging in on Your Phone on page 1-8 . Connecting to Y our Com puter Using a USB Cable You can connect your Polycom CX700 IP phone to your computer using a USB cable. The advantages of this connection include: • Computer sign-in .
User Guide for the Polycom CX700 IP Phone 1 - 6 3 Connect the Type B USB connector (fla t end) of the USB cable to your computer. The connection between your Polycom CX700 IP phone and your computer is detected (as shown below). 4 Do one of the following: — Select the Sign in on phone instead soft key to log into your Pol ycom CX700 IP phone.
Getting Started with Y our Phone 1 - 7 Adjusting the Phone Base T o adjust the base: 1 Push the button on the back of the Po lycom CX700 IP phone to adjust the viewing angle.
User Guide for the Polycom CX700 IP Phone 1 - 8 2 Presence Status Indicator —Indicates your presence state. For more information, refer to Changing Your Presence Info rmation on page 3-12 . 3 Scroll whee l— Navigates up and down the contact list and other elements of the user interface.
Getting Started with Y our Phone 1 - 9 T o log in on the Polycom CX700: 1 After the initial Microsoft Unified Communications introduction screen appears, the setup screen will appear. Follow the instructions for setting up the touch scr een. The Sign In screen appears on the graphic d isplay.
User Guide for the Polycom CX700 IP Phone 1 - 10 4 Do one of the following steps: — Enter a six digit personal identificati on number (PIN) of your choice using the dial pad, re-enter the same PIN, and then press the OK soft key. For example, enter “123456” twice.
Getting Started with Y our Phone 1 - 11 — Follow the on-screen instructions to register your fingerprint. After completing the PIN or fingerprint registration process, the Contact List screen appears. Usage Guidelines To make a selection on the graphic display, either use your finger or the scroll wheel and the Select key.
User Guide for the Polycom CX700 IP Phone 1 - 12.
2 - 1 2 Customizing Y our Phone You can customize your Polycom® CX70 0 IP phone by adjusting the setting for time and date, display contrast, and ring type, and other features. You can add contacts to the phone’s directory ma nually or from call lists.
User Guide for the Polycom CX700 IP Phone 2 - 2 • High contrast setting • Text telephone (TTY) setting • Your password • Your PIN or fingerprint ID • User who is currently logged into the phone • Touch screen’s calibration You can also view the current phone network settings.
Customizing Y our Phone 2 - 3 2 Select Date/Time Format , then select your preferred format. 3 Press the OK soft key to save your changes. Changing Location and Time Zone You have control over the location and time zone. T o configure the location and time zone: 1 Press the Settings soft key.
User Guide for the Polycom CX700 IP Phone 2 - 4 Changing Ring T ones You can select a ring tone for incoming calls. T o select a ring tone: 1 Press the Settings soft key. 2 Select Ring Tones , then selec t your preferred ring tone. To hear the selected ring tone , press the Play soft key.
Customizing Y our Phone 2 - 5 2 Select Change Languag e , then select your preferred language. You can choose from Chinese (Simplif ied), Chinese (Tra ditional), Danish, Dutch, English, Finnish, French, Ge rman, Italian, Japan ese, Kor ean, Norwegian, Portuguese (Brazilian ), Russian, Spanish, and Swedish.
User Guide for the Polycom CX700 IP Phone 2 - 6 2 Select Lock . Your phone is now locked. T o unlock your phone: 1 Press the Unlock soft key. The PIN entry screen appears. 2 Enter your PIN, then press the OK soft key. 3 If you have forgotten your PIN: a Press the Forgot PIN soft key.
Customizing Y our Phone 2 - 7 Adjusting the V olume T o adjust the volum e on the ringer , handset, and sp eaker: 1 Press the Settings soft key. 2 Select Volume .
User Guide for the Polycom CX700 IP Phone 2 - 8 2 Select Brightness . 3 Using or , select your de sired level. 4 Press the OK soft key to save your changes or the Cancel soft key to exit the Brightness screen without making changes.
Customizing Y our Phone 2 - 9 3 Press the Enable soft key or the Ca ncel soft key to exit the Hi gh Contrast screen without making changes. Enabling T ext T elephone The Text Telephony (TTY) setting en ables those who are deaf or speech impaired to use the telephone.
User Guide for the Polycom CX700 IP Phone 2 - 10 2 Select Change Password . 3 Enter your old password, then ente r your new password twice. 4 Press the OK soft key to save your changes or the Cancel soft key to exit the Change Password screen without making c hanges.
Customizing Y our Phone 2 - 11 2 Select Switch User . The Sign In screen appears on the graphic d isplay. 3 Using the graphic display’s soft keyboard, enter the following: — The new user’s Micro.
User Guide for the Polycom CX700 IP Phone 2 - 12 Choosing a Phone Location The phone location assists emergency responders in locating d istressed callers. T o view or set your phone’ s lo cation: 1 Press the Settings soft key. 2 Select Phone Location .
Customizing Y our Phone 2 - 13 T o view the call log: 1 On the left-hand side of the graphic display, select the Call Log soft ke y, . 2 Sort the Call Log screen in one of the following ways: — To view all calls that you have missed, received, or placed, select All, .
User Guide for the Polycom CX700 IP Phone 2 - 14 Managing Contacts You can view your list of contacts on the graphic di splay. You can view the following information about each contact: • The contac.
Customizing Y our Phone 2 - 15 Searching For a Contact T o search for a par ticular contact: >> From the contact screen, search for a contact using the dial pad. When a dial pad key is pressed, the en tries whose first name starts with a character that matches the letters on the key label will be r etrieved.
User Guide for the Polycom CX700 IP Phone 2 - 16.
3 - 1 3 Using the Basic Features of Y our Phone Your Polycom® CX700 IP phone is design ed to be used like a regular phone. You place calls, transfer a call to some one else, or conduct a conference call. At any time, only one active call may be in progress on your phone.
User Guide for the Polycom CX700 IP Phone 3 - 2 If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in many ways using your Polycom CX700 IP phone: • Dial the number using the dial pad with the handset off-hook or on-hook.
Using the Basic Features of Y our Phone 3 - 3 — Dial the desired number using the dial pad. The number appears in the phone number field. The numbers will automatically dial onc e the complete number is entered. You may need to press the Call soft key.
User Guide for the Polycom CX700 IP Phone 3 - 4 Answering Incoming Calls When the incoming call is for the user cur rently logged into the Polycom CX700 IP phone, the caller name an d information will be displayed. T o answer an incoming call when you are not already in a call: >> Do one of the following steps: a Pick up the handset.
Using the Basic Features of Y our Phone 3 - 5 Ending Calls T o end a call: >> Do one of the following steps: — Press the EndCall soft key. — Replace the handset. — Press the Speakerphone key if you are using the speakerphone. — Press the Headset key if you are using the optional headset.
User Guide for the Polycom CX700 IP Phone 3 - 6 During a call if you are using the handset, pressing the Volume key adjust s the handset volume. During a call, if you are using the headset, pressing the Volume key adjusts the headset volume. If you press the Volume key when not in call, the ringer volume is adjusted.
Using the Basic Features of Y our Phone 3 - 7 T o set up a conference: 1 Call the first party. 2 After the first party answers, press the Conference soft key, then press the Add Someone soft key. 3 Call the second party. T o end a conference call: >> Press the EndCall soft key or hang up.
User Guide for the Polycom CX700 IP Phone 3 - 8 T o view meetings on your phone: 1 On the left-hand si de of the graphic display, press the Calendar soft key, . T o join meetings on your phone: 1 On the left-hand si de of the graphic display, press the Calendar soft key, .
Using the Basic Features of Y our Phone 3 - 9 T o perform a consultative transfer: 1 During a call, press Transfer soft key. The active call is placed on hold. 2 Press the Consult then Transfer To... soft key. 3 Select the contact to which you want to transfer the call.
User Guide for the Polycom CX700 IP Phone 3 - 10 For warding Calls You can configure your phone so that all incoming calls are forwarded to another party (known as static forwardi ng). You can also forward calls while the phone is ringing (known as dynamic for warding).
Using the Basic Features of Y our Phone 3 - 11 Dynamic For warding T o for ward an incoming call: >> With the phone ringing, do one of the following steps: a Press the Redirect soft key. Enter a number to forward the incoming call to. b Select To Voice Ma il .
User Guide for the Polycom CX700 IP Phone 3 - 12 3 Follow voice or visual prompts on the graphic display to retrieve your messages. T o delete voice messages: 1 Press the Messages soft key. 2 Select the meesage that you want to delete without listening to it, and then press the Delete Voicemail soft ke y.
Using the Basic Features of Y our Phone 3 - 13 2 Choose a presence status from the following table: Icon Stat u s T e xt Description Available The contact is online and can participate in conversations. This can also be set manually by the user . Busy The contact is available but engaged in another activity .
User Guide for the Polycom CX700 IP Phone 3 - 14 3 Press the appropriate soft key. .Press the Cancel soft key to exit the Change Presence screen without making changes. Restar ting Y our Phone On rare occasions, you may need to restart your phone to address problems or to force the sign out of a user who is not present to unlock the phone.
4 - 1 4 T roubleshooting Y our Phone This chapter presents problems, li kely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens a.
User Guide for the Polycom CX700 IP Phone 4 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The Polycom CX700 IP phone has no power . Do one of the following steps: • V erify that no lights appear on the unit when it is powered up.
T roubleshooting Y our Phone 4 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the Polycom CX700 IP phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dial pad.
User Guide for the Polycom CX700 IP Phone 4 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from key presses. The Polycom CX700 IP phone is not in active state. Do one of the following steps: • Press the keys more slowly .
T roubleshooting Y our Phone 4 - 5 I cannot sign-in to the Polycom CX700 IP phone. I see the "U ser name or password is invalid" error . The Polycom CX700 IP phone is not recognized. Do one of the following steps: • Make sure you user name and password is cor rect.
User Guide for the Polycom CX700 IP Phone 4 - 6 Making and Receiving Calls Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the Polycom CX700 IP phone. Do one of the following steps: • Check that the displ ay is illuminated.
T roubleshooting Y our Phone 4 - 7 The phone does not ring. Ring setting or volu me is low . Do one of the following steps: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check same status of handset, headset (if connected) and through the S peaker phon e.
User Guide for the Polycom CX700 IP Phone 4 - 8 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the Polycom CX700 IP phone. Do one of the following steps: • Check that the displ ay is illuminated.
T roubleshooting Y our Phone 4 - 9 Audio Microsoft L ync 2010 Symptom Problem Corrective Action There is no audio on the Polycom CX700 handset earpiece. Y our Microsoft L ync 2010 Server account may not be configured correctly . Cont act your syste m administr ator to ensure your account is co nfigured in Enterprise V oice mode.
User Guide for the Polycom CX700 IP Phone 4 - 10.
Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.
User Guide for the Polycom CX700 IP Phone Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product.
Safety Notices Safety Notices - 3 Safety and Compliance Usage and Cleaning • Use in accordance with these instructions. • Do not use near any heat sources. • Only use attachme nts/accessor ies specified by Polycom. • Clean only with dry cloth.
User Guide for the Polycom CX700 IP Phone Safety Notices - 4.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Polycom 1725-31402-001 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Polycom 1725-31402-001 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Polycom 1725-31402-001, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Polycom 1725-31402-001 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Polycom 1725-31402-001, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Polycom 1725-31402-001.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Polycom 1725-31402-001. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Polycom 1725-31402-001 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
