Manuel d'utilisation / d'entretien du produit DM1100 du fabricant Pitney Bowes
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Operator Guide US English V ersion D M 1100™ DM Series ™ Digital Mailing System.
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SV62146 Rev . D ©2009 Pitney Bowes Inc. All rights rese rved. This book may not be reproduced in whole or in p art in any fashion or stored in a retrieval system of any type or transmitted b y any means, electronically or mechanically , without th e express, written permis sion of Pitney Bowes.
Alerting Messages V arious messages are used througho ut this guide to alert you to pote ntially hazardous or error caus - ing conditions. These messages are as follows: FCC Compliance This equipment has b een tested and found to comply with the limit s for a Class A digital device, pur - suant to part 15 of the FCC rules.
FCC Compliance of Modem This equipment complies with Part 68 of the FCC rules and the requirement s adopted by the ACT A. On the bottom of the IntelliLink® Control Center is a label that cont ains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
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T able of Contents SV62146 Rev. D Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM Se ries™ Digit al Mailing System Chapter 3 - Mail in a Minute Chapter 4 - .
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Pitney Bowes Contact Information List SV62146 Rev. D PB Web Sites • For frequently asked questions, go to: http://www .pb.com • T o place request s for service or training, go to: http://www .pb.com and click on My Account . • T o order PB supplie s and accessories, go to: http://www .
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1 • Read This First SV62146 Rev. D What’s in this Guide ............................................... .............................. 1-2 Other Information ........................................ ........... .......... ........... ......... 1-2 What Y ou Need to Know .
1 • Read This First 1 - 2 SV62146 Rev. D What’ s in this Guide Chapter 1 - Read this First cont ains important information about USPS requirements a nd equipment and telephone safety precautions.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 1- 3 What Y ou Need to Know Since your post age meter (Postal Securi ty Device) is licensed by the United S tates Postal Service (USPS), you mu st follow a few basic requireme nts. USPS Requirements • Mail must have the correct date and p ostage amou nt in the meter stamp.
1 • Read This First 1 - 4 SV62146 Rev. D • When lifting covers, wait for all p art s to stop moving before placing hands near feeder p ath or printer . • Do not remove covers as they enclose hazard ous part s that should only be accessed by a Pitney Bowes Service Represe ntative.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 1- 5 • Do not connect your postage mete r (Postal Security Device) to a digit al phone line. The device’ s built-in modem is designed to wo rk with an analog phone line only . (Y our fax machine is usually connected to an analog phone line.
1 • Read This First 1 - 6 SV62146 Rev. D • Be certain the area in front of the wall receptacle into which the machine is plugged is free from obstruction. • T o prevent overheating, do no t cover the vent openings. • Read all instructions before attempting to operate the equipment.
2 • Meet the DM1 100™ Digital Mailing System SV62146 Rev. D Introducing the DM Series™ Mailing System ......... .............................. 2-2 Features and Benefit s ............................................ ..............................
2 • Meet the DM1 100™ Digital M ailing System 2 - 2 SV62146 Rev. D Introducing the DM Series™ Mailing System The DM Series ™ Digita l Mailing System is an easy-to-use digit al mailing system you can tailor to satisfy the unique requirement s of your organiza - tion.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 2 - 3 Ability to Use Other Pitney Bowes Equipment Y ou can use the following Pitney Bo wes equipment with your mailing sys - tem: U7PS Power St acker . This provides a larger area f or stac kin g imprinted envelopes.
2 • Meet the DM1 100™ Digital M ailing System 2 - 4 SV62146 Rev. D Advertisements and Inscriptions Ads and inscriptions are messages you can include in the me ter stamp. A number of st and ard advertisement s and inscriptions are inclu ded with yo ur mailing system.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 2 - 5 Part s of the Mailing System This section describes the part s of yo ur DM1 100™ mailing system and includes: • The Mailing S.
2 • Meet the DM1 100™ Digital M ailing System 2 - 6 SV62146 Rev. D The Digit al Mailing System Exterior 1 2 see inset 3 3 4 5 6 7 8.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 2 - 7 Mailing System Interior Refer to the diagram for the lo cation of each component. Roll t ape - The t ape supply is loca ted here. Print meter st amps on tape for pieces of mail tha t cannot go through the system.
2 • Meet the DM1 100™ Digital M ailing System 2 - 8 SV62146 Rev. D 1 2 4 6 7 8 (see inset) USB Ports (USB network adapter can be plugged in he re) Power St acker Port Serial Port USB Network Ada p.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 2 - 9 The IntelliLink® Control Center This section describes all of the functi on keys on the In telliLink Control Center , the contro.
2 • Meet the DM1 100™ Digital M ailing System 2 - 10 SV62146 Rev. D Star t K e y - Begins processing mail with the options you have selected. T ape Key - Allows you to print post age tapes for p ackages or pieces of mail that are outside the limit s specified for mailing materi - als.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 2 - 11 The Main Screen The content of the main screen dep ends upon the current mode of the machine. Main screens are the only screens that cont ain a meter stamp replica area and a main st atus area.
2 • Meet the DM1 100™ Digital M ailing System 2 - 12 SV62146 Rev. D Connectors on the Back of the IntelliLink® Control Center • Internal Analog Phone Line Connector - The IntelliLink ® Control Center has an internal analog modem and can connect directly to an analog phone line.
3 • Mail in a Minute SV62146 Rev. D Mail in a Minute ...................... ..................................................... ......... 3-2 Preparing Y our Mail .......................... .................................................... 3-2 Running the Mail .
3 • Mail in a Minute 3-2 SV62146 Rev. D Mail in a Minute This chapter explains how to use the “Key In Posta ge” mod e. It’ s the quick - est and easiest way to run a piece of mail or print a post age tape.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 3-3 • Place the envelopes with the flap s down and against the rear wall. • Make sure the enve lopes are pushed f ar enough so th at they cove r the feed sensor on the rear wall. 5.
3 • Mail in a Minute 3-4 SV62146 Rev. D Printing Post age T apes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker th.
4 • Running Mail SV62146 Rev. D Navigating Hints ............................... ........................................... ......... 4-2 Applying Postage and Running Mail .................................................... 4-3 Determining the Correct Post age Mode .
4 • Running Mail 4-2 SV62146 Rev. D Navigating Hint s • The maximum n umber of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the key - board and then pressing the Enter key .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-3 Applying Post age and Running Mail T o apply postage and run mail on the DM1 100™ mailing system, follow the procedures listed here. Y ou must follow procedures 1 and 2 before you run mail through the sys - tem and apply postage.
4 • Running Mail 4-4 SV62146 Rev. D Determining the Correct Post age Mode Feeding Mail or Printing T ape? 1. If your mail requires no applicatio n of post age, see Chart C on the fol - lowing page to choose your mode. 2. If your mail requires postage , you must determine if you can print directly on your mail.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-5 Chart B - Post age T ape Mode If: Then use this mode: Y ou know the amount of postage ne eded for your piece of mail. Key In Postage Y ou do not know the weight of your p iece of mail.
4 • Running Mail 4-6 SV62146 Rev. D Prep aring Yo u r M a i l If you intend to run pieces of mail through your system, read About Run- ning Mail below . If you are going to print postag e tapes, read About Printing Postage T apes in this section. Then, proceed to instructions for selecting the mode and running the job.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-7 4. Use the thickness adjustment knob to adjust for envelope thickness. • For thicker pieces of mail (3/8” to 5/8”), or mail cont ain - ing several insert s, use the thick mail setting.
4 • Running Mail 4-8 SV62146 Rev. D Ti ps on Feeding Mail • Presealed Envelopes: If you are using p resealed envelopes, make sure you press the Seal key on the IntelliLink® Control Center and select Sealer off or the envelopes will jam.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-9 About Printing Postage T a pes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes .
4 • Running Mail 4-10 SV62146 Rev. D Selecting the Post age Mode and Running the Mail Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. T o access the modes, press the Mode key on the IntelliLink® Control Center .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-11 Mode Selection: Key in Postage Use this mode if you know what the correct amount of post age is for your mail and you intend to apply this p ostage to each piece. 1. Press the Mode key .
4 • Running Mail 4-12 SV62146 Rev. D Mode Selection: Weigh First Piece This feature is avail able only on systems that have the o ptional Weigh- On-The-W ay® (W -O- W®) module installed. In this mode, the machine weighs t he first mail piece and processes the remaining mail at the same post age rate.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-13 4. Select Differential W eighing . The system prompt s you t o place the mail on the scale. 5. Place the mail on the scale. • If you have previously selected a class, the system displays th e fol - lowing prompt at the top of th e screen: Print t apes automatically On or Off.
4 • Running Mail 4-14 SV62146 Rev. D Mode Selection: Attached Scale If the attached scale is p articularly s ensitive, run this mode with the Auto- scale feature set to Of f. This will preven t the system from automatically reverting to Attached Scale mode whe n W-O-W® mode is in use.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-15 Mode Selection: T i me and Date S tamping T ime Date S tamping mode allo ws you to print the current time and date , along with the word “Received” on incoming mail.
4 • Running Mail 4-16 SV62146 Rev. D Selecting or Deselecting an Account If you use Accounting, yo u must select an account. If you are using Budget Manager or Business Manager refer to t he operator g uide or help system provided with those applica tions.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-17 4. Select the account you want to u se: •P r e s s Enter to select the account that most closely matches the characters you searched on; or • If a list of account names appe ar on the screen, press the screen key that corresponds with the account you want to use.
4 • Running Mail 4-18 SV62146 Rev. D Selecting the Class, Carrier , S pecial Services or Options Each carrier has its own se t of classes and each class has it s own set of special services. When you select a class or carrier , only those options available for that selection display in the main screen.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-19 Selecting a Country If your class requires you to select another country: 1. A list of countries appears in the display .
4 • Running Mail 4-20 SV62146 Rev. D Selecting the Meter Stam p Options The Meter S tamp Options selection allows you to change the element s printed on your piece of mail or t ape. Y ou access the Meter S tamp options by pressing the Menu key on t he IntelliLink® Control Center and then selecting Meter St amp Options .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-21 Meter S tamp Options: Inscription Y ou can have a variety of inscriptions appear on you r piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 1 1, Supplies and Options in this guide.
4 • Running Mail 4-22 SV62146 Rev. D Using Electronic Confirmation Services The United S tates Post Of fice (USPS) provides th ree types of co nfirmatio n services: • Delivery Confirmation - shows you when the post al carrier delivered the mail. • Signature Confirmation - shows you who signed for the mail.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-23 Adding Services or Making Ch anges • If you already have postage on the mail and then decide you wa nt to add a service, follow the instructions here for Adding Confirmat ion Ser - vices After Printing Post age .
4 • Running Mail 4-24 SV62146 Rev. D 12. Press the Enter key . The “Enter another p ackage?” screen appears. Follow the screen prompt s to process more pieces of mail for confirma - tion services.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-25 Editing, Deleting or Sending Confirmation Services Records This procedure tells you how to edit, de lete or send confirmation services records once you have entered them into your syste m.
4 • Running Mail 4-26 SV62146 Rev. D c. V erify that the services are enabled. The list of services that appears may look like the sample shown at the right. 2. If you have not already done so, enter the Mailer ID/D-U-N-S® number . This number must be manually entered the first time on the Mailer ID/ DUNS prompt screen after ERR is e nabled.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-27 • BPOD for SigCon - If this option is on, and Sig nature Co nfirmation is selected, the system will include your Ma iler ID/ D-U-N-S® Num - ber for bulk signature retrieval.
4 • Running Mail 4-28 SV62146 Rev. D 9. Repeat steps 1-8 a s necessary . 10. Transfer Files: a. Connect the control center to the Pitney Bowes Data Cent er . b. Upload your records no later than the end of e very day . T o do this, press Menu and select Confirmation Services .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-29 5. Enter the USPS tracking barcode number . 6. Apply the barcode: a. Apply the 22-digit barcode label to your mail pie ce if it is not already pre-printed on the mail p iece. b. Press Enter .
4 • Running Mail 4-30 SV62146 Rev. D Customer Reference Number (ERR) The Pitney Bowes solution for Electronic Retur n Receipt (ERR) may include the option to use a Reference Number that can tie the USPS T r ack - ing Number to an internal t racking number your organizat ion assigns to a client or matter .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-31 6. Apply the barcode: a. Apply the 22-digit barcode label to your mail pie ce if it is not already pre-printed on the mail p iece. b. Press Enter . (This step is not required if the system is set t o auto- enter .
4 • Running Mail 4-32 SV62146 Rev. D Off-Line Electronic Return Receipt (ERR) Off-line ERR allows you to proce ss Certified Mail™ with Electronic Return Receipt using applications other than Pitnew Bowes’ electronic Certified Mail solution.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-33 Changing the Date 1. If you are printing the date corre ction on an envelope and if the enve - lope is sealed, press the Seal key and select Sea ler Off. If you are print - ing on a ta pe, go to step 3.
4 • Running Mail 4-34 SV62146 Rev. D This page inte ntionally lef t blank..
5 • Mailing System Setup SV62146 Rev. D Navigating Hints ............................... ........................................... ......... 5-2 Overview of Mailing System Se t Up ..................................................... 5-3 Setting the Display Language .
5 • Mailing System Setup 5-2 SV62146 Rev. D Navigating Hint s • The maximum n umber of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the key - board and then pressing the Enter key .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-3 Overview of Mailing System Set Up Follow the other procedures listed here as need ed. For details on e ach procedure, refer to th e section number listed here. Set the Display Language.
5 • Mailing System Setup 5-4 SV62146 Rev. D Setting the Display Language Depending on the model of your mailin g system, you may be able to set the display to any of th e following languages: • English • Espan ol T o change the language of the display: 1.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-5 Setting the Date and Ti m e o f D a y If your mail is picked u p at a certain time each day , you can set your system to advance the date at the mail pickup time. If you enter an invalid time or date, the system beeps and the screen d is - plays the message: “Invalid T ime”.
5 • Mailing System Setup 5-6 SV62146 Rev. D Setting Up a Supervisor Password Y ou can limit access to the following operations by creating a sup ervisor pas s wo r d.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-7 Setting Up the Scale and Selecting Rates If you have a scale on your mailing system, you can use this section to set up how your scale works with your system.
5 • Mailing System Setup 5-8 SV62146 Rev. D Scale/Rates: W - O-W® Weight Limit Y ou can set the W-O-W® weight limit to prevent th e system from printing postage on pieces of mail that exceed a set weigh t. 1. Press the Menu key on the control center and select Set Up .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-9 Scale/Rates: Class if New Piece Use this option to set the system to prompt you to select a new class for each piece of mail weighed or to keep t he last class used. 1. Press the Menu key on the control center and select Set Up .
5 • Mailing System Setup 5-10 SV62146 Rev. D Scale/Rates: Destination if New Class Use this option to set the system to pr ompt you to select a new de stinatio n (ZIP , Zone code or country) each time you change the class of mail, or to keep the last destination used.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-11 Scale/Rates: Smart Classes The Smart Class™ capabilit y of the DM Series™ mail ing system sof tware has been enhanced to p rovide fully automatic printing of post al inscript ions or postal endorsements.
5 • Mailing System Setup 5-12 SV62146 Rev. D f. The Select Auto Ad/Inscriptions screen ap pears: • T o add an ad, select Ads/Messages . Scroll through the list and select the appropriate option. • T o add an inscription, select Inscriptions . Scroll through the list and select the appropriate opt ion.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-13 d. Select the appropriate class, in this example Priority Mail . The Fees screen appears. Pre ss Enter . The Select Auto Ad/Inscriptions screen appears: • T o add an ad, select Ads/Messages .
5 • Mailing System Setup 5-14 SV62146 Rev. D Modifying a Smart Class™ with an Auto Inscription 1. Press the Menu key . 2. Select Set Up , then press the down arrow and select Scales/Rates . 3. Press the down arrow (depending o n your system you may have to press it twice) and select Smart Cl asses .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-15 Setting Up Post age By Phone® Meter Payment System This section describes how to set up Post - age By Phone® Meter Payment Syste m on your mailing system.
5 • Mailing System Setup 5-16 SV62146 Rev. D Phone/Networ k Set Up: My Phone # Use this option to enter your local phone number (th e number to which your mailing system is connected). 1. Press the Menu key on the control ce nter . Select Set Up from the main screen, then select Phone/Network Se t Up .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-17 Phone/Networ k Set Up: Network Settings This option allows you to modify individual phone connection p arameters. 1. Press the Menu key on the control ce nter . Select Set Up from the main screen, then select Phone/Network Se t Up .
5 • Mailing System Setup 5-18 SV62146 Rev. D Configuring High/Low Funds Wa r n i n g Setting the Low Funds Warning V alue Use this option to set a value at which the mailing system warns you tha t the funds remaining in the meter are getting low . 1.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-19 Configuring System Ti m e o u ts This section describes how to set various system timeouts for your mailing system. 1. T o access the system timeouts, press the Menu key on the control center , and select Set Up .
5 • Mailing System Setup 5-20 SV62146 Rev. D T imeouts: Normal Preset Tim er The normal preset timer optio n allows you to specify how much time you want to allow the system to remain idle before it retu rns to the Normal Pre - set settings (refer to Define Preset section in this chapter for more informa - tion on Normal Preset s).
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-21 Defining Preset s Y ou can define up to 50 set s (0-49) of preset mailing system valu es, with each set having dif ferent values f.
5 • Mailing System Setup 5-22 SV62146 Rev. D Defining Custom Preset V alues Defining Custom Preset V alues When creating a custom preset, the mailing system will prompt you to select a class of mail if you are using Key In Post age Mode. Selecting a class will ensure your preset values are upda ted automatically when post - age rates change.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-23 S tore Advance Date in a Custom Preset This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system.
5 • Mailing System Setup 5-24 SV62146 Rev. D Editing Custom Preset V alues T o edit an existing custom preset, yo u define it s new values and then over - write the old values. 1. Enter the new values for the mail job tha t correspond to the custom p re - set you want to change or edit.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-25 Creating Custom Messages Custom Messaging enables you to enter text at the Control Center which can print directly on envelopes as t hey p ass through the mailing system. Custom messages ca n be saved in the memory of the system, and recalled whenever appropriate to print.
5 • Mailing System Setup 5-26 SV62146 Rev. D Post al Rules and Guidance Creating a Custom Message for the First T ime 1. Press the Menu key . 2. Select Set Up , then select T ext Entry Set Up . 3. Select Create . 4. Select a line of text to enter . T ype in the text and press Enter .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-27 Editing a Custom Message 1. Press the Menu key . 2. Select Meter St am p Options , then select T ext Entries . 3. Press the right arrow key , the select Edit . 4. Select the appropriate custom message.
5 • Mailing System Setup 5-28 SV62146 Rev. D Taking the Meter Out of Service Call your Pitney Bowes represent ative if you need to return the po stage meter (contained in the IntelliLink® Control Ce nter) to Pitney Bowes. When instructed, follow the procedure here.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-29 Configuring the Optional Barcode Scanner If you have a barcode scanner att ached to your mailing system, yo u can configure it to .
5 • Mailing System Setup 5-30 SV62146 Rev. D Setting the Default Scan Ty p e If you are using an accounting system on your ma iling system you can set up the scanner so that it knows what f ield is scanning without using a prefix code. Y our selection of Account Na me or Account Code depends on your accounting system.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-31 Adding Barcode Prefixes If you are going to scan multiple fields, you will need to create barcodes that contain a 1 or 2 digit prefix. This pre fix identifies the field you are sca n - ning.
5 • Mailing System Setup 5-32 SV62146 Rev. D Combining Barcodes If you need to combine multiple barcode scans into a sing le barcode, use this setup option.
6 • Adding Postage SV62146 Rev. D Postage By Ph one® Meter Payment System ...................................... 6-2 Y our Postage Meter .................................... ......................................... 6-2 Connection Alternatives ....
6 • Adding Postage 6-2 SV62146 Rev. D Post age By Phone® Meter Payment System Postage By Phone® Meter Payment System is a Pitney Bowes service that you use to add postage to your meter . Y ou can access the Postage By Phone® System 24 hours a day , 7 days a week through your IntelliLink® Control Center .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 6-3 Connection Alternatives Y our mailing system connects to the Pitney Bowes using one of four meth - ods: • Const ant (High S peed).
6 • Adding Postage 6-4 SV62146 Rev. D Managing Y our Post age Funds Refer to the appropriate section listed here for checking funds an d account balances and adding post age wh en using the Postage By Pho ne® Meter Payment System.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 6-5 Connecting Yo u r Post age Meter to an Analog Phone Line Which connector do I use? Internal Analog Phone Line Conne ctor - Use the internal analo g modem to connect directly to an a nalog phone line.
6 • Adding Postage 6-6 SV62146 Rev. D 7. Add or check your p ostage funds as described in Checking Y our Postage By Phone® Meter Payment System Account Bal - ance in this chapter .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 6-7 Adding Post age T o add postage from your Postage By Phone® System accoun t to your postage meter , follow these step s. 1. Press the Funds key . 2. Select Quick Refill , or Other Refill Amount .
6 • Adding Postage 6-8 SV62146 Rev. D Recommended Funds V alues When the Post age Pass - Automated Postag e Refill capability is enabled, your mailing system will make re commendations for both Auto Refill Amounts an d the Low Funds W arning. • The Auto Refill Amoun t is the dollar value of the reset when you refill for postage.
7 • INVIEW™ Accounting SV62146 Rev. D Navigating Hints ............................... ........................................... ......... 7-2 Overview of Accounting ....................................................................... 7-3 Before Y ou Begin .
7 • INVIEW™ Accounting 7-2 SV62146 Rev. D Navigating Hint s • Y ou can access all of the INVIEW™Accounting fe atures by pressing the Account s key on the IntelliLink® Control Center .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-3 Overview of Accounting The information in this chapter d escribes how to set up the INVIEW™ Accounting packag e provided with y our mailing system.
7 • INVIEW™ Accounting 7-4 SV62146 Rev. D Using the INVIEW™ Accounting Setup Procedures The following is a list of all the accoun t setup procedures. For det ails on each procedure, refer to the section number listed here. Setting Up the Mailing System for INVIEW™ Acco unting.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-5 a. T ype in the start date of your fiscal ye ar . b. Press Enter to save the date. The Accountin g Periods screen reap - pears. 4. Select Number of Periods . a. Select the number periods for your fiscal year .
7 • INVIEW™ Accounting 7-6 SV62146 Rev. D Setting Up a Global Surcharge or Discount When you select the surcharge method from the Set Up menu, you are set - ting a global surcharge , or a surcharge that applies to each transaction (or batch) processed by INVIEW™ Accoun ting, unless a batch surcharge overrides it.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-7 Selecting an Accounting T ype Follow the procedure below to select an accoun ting type, or to disable the accounting feature on your mailing system. 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set up Account” screen.
7 • INVIEW™ Accounting 7-8 SV62146 Rev. D Tu rning INVIEW™ Account Passwords On or Off By turning passwords on, you ca n pro tect each account from un authorized access. T o turn account passwords on or off: 1. Press the Menu key . 2. Select Set Up , then select Accounting Set Up .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-9 Autoclearing Job IDs Y ou can set up the system to automatically clear Job IDs at the end of each transaction. T o autoclear Job IDs: 1. Press the Menu key . 2. Select Set Up , then Accounting Set Up .
7 • INVIEW™ Accounting 7-10 SV62146 Rev. D Setting Up Operators This section cont ains the basic instructions necessa ry to set up and main - tain operato rs on your mailing system.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-11 Creating Operators Follow the steps below to cre ate a new op erator and assign a 4-digit alph a - numeric password for the operator . This operation requires that you have supervisor privileges: • If supervisor passwords are on; or • If operators have been enabled.
7 • INVIEW™ Accounting 7-12 SV62146 Rev. D Deleting Operators If there is transaction dat a associated with an operat or and you delete the operator , the system does not remove the operator fro m the system until the end of the fiscal year . Instead, t he operator becomes ina ctive, and will not be able to log on to th e system.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-13 Wo r ki n g with INVIEW™ Account s This section contains the basic instructions necessary to set up and main - tain account s on yo ur mailing system.
7 • INVIEW™ Accounting 7-14 SV62146 Rev. D Creating an Account Follow the steps below to create an accou nt: 1. Press the Account s key . 2. Press the right arrow key to enter th e Set Up Accounts screen. 3. Select Create Account . 4. Select Create a New Account .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-15 V iewing or Editing an Account Y ou can view or edit the account name, statu s, budget amount, spending limit, owner information and description for all of the account s entered into INVIEW™ Accounting.
7 • INVIEW™ Accounting 7-16 SV62146 Rev. D Running Mail This section describes uni que fe atures available when running mail with INVIEW™ Accounting.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-17 Selecting an Account in Seal Only Mode Seal Only Mode allows you to seal envelopes without applying po stage. If you are running INVIEW™ Accounting, and you select Se al Only Mode, you will be prompted to select an account to track the pieces against.
7 • INVIEW™ Accounting 7-18 SV62146 Rev. D Selecting a Job ID The Job ID field allows you to identify specific tasks within a n account. Assigning a Job ID to a transaction allows you to track the amount of money you spend on post age, as well as how frequently you process a given transaction.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-19 8. Select W eight to enter the weigh t of a piece of mail. T ype in the weight and press Enter . 9. Select Job ID to assign a Job ID to the manual transaction. a. T ype in the Job ID number and press Enter ; or b.
7 • INVIEW™ Accounting 7-20 SV62146 Rev. D T ransferring Tr ansaction Data Y ou can use the transfer transaction data option to correct transactions that have been processed against with the wrong account. Follow the steps below to select the transaction you want to t ransfer: 1.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-21 Setting the Condition for the Log Full Wa rning Y ou can set the “log full warning” to notify you when the tra nsaction log is filled to a cert ain percent age. The defaul t setting is 90%, which means that when the transaction log is 90% full, you will receive a warning.
7 • INVIEW™ Accounting 7-22 SV62146 Rev. D Printing Tr ansaction Receipts The Receipt Printing option allows you to sele ct the action you want the system to ta ke at the end of each tra nsaction. Y ou can choose to print a short form receipt, to print a long form receipt, or to turn receip t printing of f.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-23 INVIEW™ Accountin g Report s This section tells you how to view , print and create report s unique to the INVIEW™ Accounting system. With INVIEW™ Accounting, you have th e ability to create a broader range of accounting reports.
7 • INVIEW™ Accounting 7-24 SV62146 Rev. D Report Printing Queue The Report Print Queue will function with most report s, except for the Confirmation Services report s. (A warning message will appear if you attempt to print a Confirmation Services re port when there are report s in the queue.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-25 Using a Report Macro to Print Report s Y ou can print report macros using an external (att ached) printer if one is connected to your system. Follow the steps below to print a report macro: 1.
7 • INVIEW™ Accounting 7-26 SV62146 Rev. D Custom Reports Y ou can design your own report format s using the Custom Report s Report Generation feature. This tool allows you to sele ct the report format you want (summary or detailed) as well as select the fields of information you want to appear on the report.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-27 Creating a Custom Report Follow the steps below to create a custom report. 1. Press the Report s key . 2. Select Accounting Report s , then Custom Report s . 3. Select the first A vailable option on th e list.
7 • INVIEW™ Accounting 7-28 SV62146 Rev. D Deleting a Custom Report Follow the steps below to delete a custom report from the syst em: 1. Press the Report s key . 2. Select Accounting Report s , 3. Press the right arrow key . The Set Up Custom Report s screen appears.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-29 Weight Break Account/Class Report The Weight Brea k Account/Class report cont ains a summary of the pieces and postage for e ach weight break by specific account or all account s showing the carrier/class used.
7 • INVIEW™ Accounting 7-30 SV62146 Rev. D Weight Break Job ID/Class Report The Weight Brea k Job ID/Class report cont ains a summary of the pieces and postage for e ach weight break by specific Job ID, showing the carrier and class used.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-31 Quick Profile Report The Quick Profile report list s the summary of pieces, post age and sur - charges for all of the INVIEW™ accounts . You can view the Quick Profile reports on the In telliLink® Control Center before printing them.
7 • INVIEW™ Accounting 7-32 SV62146 Rev. D Account List Report The Account List report list s the account s that have been defined in the system with speed codes.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-33 Operator List Report The Operator List report lists the o perators on the accoun ting system. This report contains the operator name, ID, status (enabled/disab led), and whether or not report printing is enabled (Y/N).
7 • INVIEW™ Accounting 7-34 SV62146 Rev. D Resync with Host PC If you are using Business Manager accounting, the Resync with Host fea - ture removes transaction from the ma ilin g system and resets accounts, operators and the Job ID 1 list with the default se ttings on the Business Manager Host PC.
8 • Reports SV62146 Rev. D Introduction ...................................... ........................................... ......... 8-2 V iewing a Report .................................................................................. 8-2 Printing a Report .
8 • Reports 8-2 SV62146 Rev. D Introduction Creating a report is quick and easy on your mailing system. With the capa - bility to print out reports on roll tap e or envelopes using the in ternal mailing system printer , you can easily keep an accurate record of all your mailing activities.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-3 Single Account Report The Single Account Report gives the to t al pieces of mail and the postage for a selected accoun t. After you select Single Account Report the last account used is displayed.
8 • Reports 8-4 SV62146 Rev. D Multi-Account Summary Report Internal Printer V ersion The Multi-Account Summary supplies t he tot al pieces and post age for all enabled account s. Y ou can view and print the Multi-Account Summary report sorted by account number , as well as by account name.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-5 External Printer Ve r s i o n This version of the Multi-Account Summary can only be printed on an attached externa l printer . Account numbers are only assigned to the lowest level of the account hierarchy or tr ansaction level.
8 • Reports 8-6 SV62146 Rev. D Last Five Refills Report The Last Five Refills Report lists the la st five refills for any enab led account and prints the information on a single envelope or strip of tape. The refills are displayed in chronological order .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-7 USPS Confirmation Services Report (System Printer Required) The Confirmation Services Report provides det ails for Confirmation Ser - vices pieces processed and uploaded vi a IntelliLink® Control Center .
8 • Reports 8-8 SV62146 Rev. D Account List Report (External Printer Required) The Account List Report list s the nam es a nd numbers of all accounts tha t are set up in your mailing machine. Screen Display Printed Report This report prints a list of all yo ur account s and the account numbers.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-9 System Set Up Report The System Setup Report is a n extensive report that gives you comprehen - sive information about your tot al ma iling system. Y ou can only print the entire system set up.
8 • Reports 8-10 SV62146 Rev. D Error Report This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-11 Job Report This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system.
8 • Reports 8-12 SV62146 Rev. D Dat a Capture Report (Non-US Use Only) The Data Ca pture Short Report provides informatio n on the data th at is transferred from the mailing system through Pitney Bowes Dat a Center to the Post Office. The Data Ca pture Report prints on a n envelope or tape.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-13 Inst alled/ Pending Rates Report This report displays only on the screen. Use the up and down arrow keys to scroll through all the rate files loaded on the system. Last Rates Downloaded Report This report displays only on the screen.
8 • Reports 8-14 SV62146 Rev. D This page intentionally left blank..
9 • Maintaining and Updating SV62146 Rev. D Items to Keep On Hand ........................................................................ 9-2 Cleaning the Exterior .............................................. .............................. 9-2 T ape Maintenance .
9 • Maintaining and Updating 9 - 2 SV62146 Rev. D Items to Keep On Hand The following is a list of items you should keep on hand: • Ink Cartridge • T ape Roll • E-Z Seal® Sealing Solution Refer to Chapter 1 1, Supplies and Options for details on how to order these items.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 9 - 3 Ta p e Maintenance T ape maintenance consists of installing a ne w tap e roll. The digital mailing system u ses gummed or adhesive t ape. A red stripe appears along it s edge approximately 36 inches from the e nd to indicate a low tap e condition.
9 • Maintaining and Updating 9 - 4 SV62146 Rev. D E-Z Seal ® Sealing Solution Maintenance Y our mailing system displays a message telling you when yo ur E-Z Seal® Solution is running low . When you receive this message, your system can still seal approximately 50 envelop es.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 9 - 5 Cleaning the Moistener Brush 1. Move the t ape lever to the up position. 2. Move the brush lever to the right to pull the brush mechanism forward. 3. Lift the brush out by p ull - ing up on the bristles.
9 • Maintaining and Updating 9 - 6 SV62146 Rev. D Cleaning the Printhead Nozzles If you notice the meter st amp is no t printing comp letely and there are white lines going through it, you will need to perform printer maintenance. First, clean the printer nozzle.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 9 - 7 Replacing the Ink Cartridge “Low Ink - Order Ink” appears on the IntelliL ink® Control Center main screen when there is only enough ink fo r approximately 10 days of mailing.
9 • Maintaining and Updating 9 - 8 SV62146 Rev. D 2. Push the tab on the front of the cartridge lid. Lif t the lid up and push toward the back of the machine. 3. Remove the old ink car - tridge by lifting it st raight up. 4. Insert the new cartridge with the grooved side facing you.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 9 - 9 Changing the Printhead If you have cleaned the printer nozzle and changed the print cartridge and the meter st amp is still not satisfactory , replace the printhead.
9 • Maintaining and Updating 9 - 10 SV62146 Rev. D This exposes the print - head cover . 6. Grasp the printhead cover and pull as shown here. 7. Grasp the printhead stand-of f and lif t the printhead up and out. 8. Discard the old print - head. 9. Locate the new print - head and remove the protective cover .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 9 - 11 Changing the Wiper Blade Assembly When you change the prin thead, you must also replace the wiper blade assembly . Instructions for replacing the wiper blade assembly are included with each replacement and are repeated he re for your convenience.
9 • Maintaining and Updating 9 - 12 SV62146 Rev. D 7. Slide the assembly to the left and lift it out. 8. Remove the new wiper blade assembly from the package. 9. Place the new wiper blade directly into the wiper blade slot with the shaft end to the right.
10 • T roubleshooting SV62146 Rev. D How to T roubleshoot your Mailing System .................................. ....... 10-2 Wid th Sensor W arnings...................................................................... 10-2 Hopper Sensitivity Adjustment s.
10 • Troubleshooting 10-2 SV62146 Rev. D How to T roubleshoot your Mailing System This chapter contains a list of problems you may encounter while u sing your DM Series™ System. Review the problems and if you are unable to find a solut ion, call the Help Desk or you can schedule a request for service at our web site.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-3 Ink W aste T ray Full W a rning The Ink W aste T ray Full W arning appears when you powe r up or exit sleep mode on the mailing system. It indicates that the ink waste tray is approaching maximum cap acity .
10 • Troubleshooting 10-4 SV62146 Rev. D Envelope Sealing Problems Description Possible Causes Solution Envelope(s) not seal - ing or not sealing properly No E-Z Seal® Sealing Solution in the bottle, or bottle is placed incorrectly . Remove the E-Z Seal® soluti on bottle and refill or reposition the bottle.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-5 Envelope Feeding Problems Description Possible Causes Solution More than one enve - lope is feeding. T oo many envelopes are on the feed deck; envelo pe s ar e no t stacked proper ly on the feed deck.
10 • Troubleshooting 10-6 SV62146 Rev. D Mail is not feeding into the syst em cor - rectly . Light mail/postcard knob is not at the proper setting. • T urn the knob to the left for postcards and light mail. • T urn the kno b to the right for all other types of mail.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-7 Envelope(s) getting jammed • Envelopes dimensions are outside the accep table range (piece of mail is too thick, pieces of mail are inc orrect size, etc.) for mailing system. • Feeder adjustment is set too high.
10 • Troubleshooting 10-8 SV62146 Rev. D Envelope(s) getting jammed (continued) • Envelopes dimensions are outside the accep table range (piece of mail is too thick, pieces of mail are inc orrect size, etc.) for mailing system. • Feeder adjustment is set too high.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-9 T ape Feeding Problems Description Possible Causes Solution T ape jamming in the cutter . T ape pieces or p aper slivers are blocking the knife path. Clear pieces from the knife p ath.
10 • Troubleshooting 10-10 SV62146 Rev. D T ape does not remove easily . T ape is sticking to dried glue on moistening brush. Remove brush and clean under cold water . Refer to th e Moistener Maintenance section in Chapter 10, Maint ain ing and Up da ting for more information.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-11 Gummed tape is not wet. (continued) Brush not out far en ough to reach tape. 1. Move the tape lever to the up position. 2. Move the brush lever to the right to pu ll the brush mech anism for ward.
10 • Troubleshooting 10-12 SV62146 Rev. D Adhesive tape get s wet. Wet/dry lever set into wet position. S et wet/dry lever dow n to dry posit ion . Moistener brush is set too high. Remove t ape brush and rese t a t a lower posi - tion in its holder .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-13 IntelliLink® Contro l Center Problems Description Possible Causes Solution IntelliLink® Control Center does not respond when removed from sys - tem. No power is going to IntelliLink® Control Center .
10 • Troubleshooting 10-14 SV62146 Rev. D Wrong ad or inscrip - tion, yet appears in menu list. Mailing system is reset to factory default mode. 1. Select desired graphic. 2. Push the Menu key . 3. Select Meter St amp Opti ons . 4. Select Advertisement s or Inscriptions .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-15 Printing Problems Description Possible Causes Solution No postage is print - ing. The Posta ge Mo de is set to Seal Only . From the IntelliLink® Co ntrol Center , press the Mode key and select the appr opriate post age mode option displayed on the screen.
10 • Troubleshooting 10-16 SV62146 Rev. D Meter imprint is streaked or incomplete; poor print quality: The printer nozzle requires main - tenance. Clean the printe r nozzle and run a test print as described in Chapter 10 in this guide. Y ou need to change the pr int - head.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-17 Post age Refill Problems Description Possible Causes Solution Refill operation fails when IntelliLink® Control Center is on or of f the mailing system Phone line is not connecte d to an analog line or is loose.
10 • Troubleshooting 10-18 SV62146 Rev. D Getting Help There may be times when you need help to solve a problem, or you may want more information about how your mailing system works. Pitney Bowes provides several information resources. See Chapter 1, Read This First for a description of these resources.
1 1 • Supplies and Options SV62146 Rev. D Ordering Supplies ............................................................................... 1 1-2 Ordering a Pitney Bowes Supply Cat alog .......................................... 1 1-2 Printhead Kit and Wip er Blade Replacement .
1 1 • Supplies and Options 11 - 2 SV62146 Rev. D Ordering Supplies Y ou can order supplies through the Pitney Bowes Supply Line™, or you can order from the Pitney Bowes web site. Refer to th e Pitney Bowes Contact Information L ist at the front of this g uide for the Pitney Bowes Su p - ply Line™ phone number and the web site ad dresses.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 11 - 3 USPS Confirmation Services Labels Delivery Confirmation Labels: 639-6 Signature Confirmation Labels: 639-9 E-Certified Labels 63.
1 1 • Supplies and Options 11 - 4 SV62146 Rev. D This page is inten tionally lef t blank..
12 • Specifications SV62146 Rev. D Equipment Specifications ....................................................................... 12-2 Accounting Features .............................................................................. 12-4 Mailing Materials .
12 • Specifications 12-2 SV62146 Rev. D Equipment S pecifications Dimensions . Power and Compliance Operating Conditions Capacities and Features Length without a Drop or P ower S tacker 58.5 in. ( 148.58cm) Length with a Dro p S t acker 77 in. (195 .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 12-3 Optimum Performance (Th roughput) * Model numbers are on lab els lo cated under the main cove r on the real pa nel of your mailing system. The actual throughput of th e system varies dependi ng on the mat erial processed, system condition, and operator skill.
12 • Specifications 12-4 SV62146 Rev. D Accounting Features Mailing Materials INVIEW™ Accounting • Up to 300 accoun ts • Up to 15 operators • 2 custom re port s • Up to 4,000 transactions .
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 12-5 3 7/8 in. (98.4mm) 1 in. (25.4 mm) Maximum Minimum 15 in. (381 mm) 13 in. (330 mm) 3.
12 • Specifications 12-6 SV62146 Rev. D This page inten tionally lef t blank..
A • Glossary SV62146 Rev. D Glossary.
A • Glossary A - 2 SV62146 Rev. D Accounting A feature of the mailing system that allows you to charge post age to indi - vidual accounts. AccuT rac™ Mail Accounting System A Pitn ey Bowes mail ac.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D A - 3 Communications Port Place to conn ect an optional Pitney Bowes scale, printer , or a PC.
A • Glossary A - 4 SV62146 Rev. D Ink Cartridge Cartridge containing the ink used to produce the meter st amp. Inscription An optional message, such as “ First Class” or “Non-Profit,” that print s verti - cally to the immediate lef t of the posta ge imprint.
DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D A - 5 Postal Security Device (PSD) The PSD contains the funds and performs all of the calculations necessary to print meter stamp s that comply with the latest USPS st andards. The PSD is contained in the DM Series™ Digital Mailing System IntelliLink® Control Center .
A • Glossary A - 6 SV62146 Rev. D Signature Confirmation may be combined with special services. T o get the latest fees, go to www .usp s.com and search for "Signa ture Confirmation". Sleep T imer The mode that the mailing system automatically enters af ter a cert ain period of inactivity .
Index A AC adapter connector location 6-5 Accessories description 2-4 ordering 2-4 , 11-2 Account speed code list report 7-3 2 Accounting set up report 7-31 Accounts checking Postage By Phone balance .
Index D Date advancing the date 5-5 changing postage date 4-33 selecting date options 4-20 setting date options 5-5 Daylight saving setting up 5-5 Deleting operators 7-12 Dialing prefix 5-15 Different.
Index Low Funds Value 6-7 , 6-8 Low funds warning description 5-18 setting up 5-18 M Mail preparation 3-2 quick setup and start 3-2 selecting the postage mode 4-10 tips for feeding mail 4-8 Mailing sy.
Index Postal Security Device 6-2 Power Stacker (optional) 2-3 , 2-5 , 4-11 , 4-12 , 4- 14 , 4-18 Presets custom p reset s 5-22 , 5-24 normal preset 5-21 Printer adding optional attached 5-28 attached .
Index clearing the transaction log 7-20 entering manual 7-18 printing transaction receipts 7-22 transferring account data 7-20 transferring transaction data 7-20 viewing the transaction log 7-19 Troub.
Index.
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1 Elmcroft Road Stamford, Connecticut 06926-0700 www.pb.com *sv62146revD* PB Form SV62146 Rev . D 6/09 © 2009 Pitney Bowes Inc. All Rights Reserved For Service or Supplies.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Pitney Bowes DM1100 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Pitney Bowes DM1100 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Pitney Bowes DM1100, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Pitney Bowes DM1100 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Pitney Bowes DM1100, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Pitney Bowes DM1100.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Pitney Bowes DM1100. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Pitney Bowes DM1100 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
