Manuel d'utilisation / d'entretien du produit VSX-922 du fabricant Pioneer
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Operating Instructions AV Receiv er VS X- 11 22 -K VS X- 92 2 -K /- S.
2 The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
3 Thank you for buying this Pioneer product. Please read through these operating instructions so you will know how to operate your model properly. Contents 01 Before you start Checking what’s in the box ..............................................
4 11 The Advanced MCACC menu Making receiver settings from the Advanced MCACC menu ...................................................................................... 71 Automatic MCACC (Expert) .....................................................
5 Flow of settings on the receiver Flow for connecting and setting the receiver The unit is a full-fledged AV receiver equipped with an abundance of functions and terminals. It can be used eas - ily after following the procedure below to make the connections and settings.
6 Checking what’s in the box ............................................................................................................ 7 Installing the receiver .....................................................................................
7 01 Before you start Checking what’s in the box Please check that you’ve received the following supplied accessories: ! Setup microphone (cable: 5 m) ! Remote control unit ! AAA size IEC R03 dry .
8 01 Before you start About using AVNavigator (included CD-ROM) The included AVNavigator CD-ROM contains Wiring Navi allowing you to easily make the receiver’s connections and initial settings in dialog fashion.
9 Remote control .............................................................................................................................. 10 Display ................................................................................................
10 02 Controls and displays Remote control This section explains how to operate the remote control for the receiver. RECEIVE R D. AC CESS CH LEVE L LISTENING MODE DIMMER SLEEP SIGNAL SEL SPEAKER S MC AC C MP X PRESET TUN E PQLS B AND PHAS E AU TO S.
11 02 Controls and displays 12 OPTION The preset codes of desired devices can be registered in the remote control and button operations can be regis - tered using the learning mode. 13 Switches the remote to control the receiver (used to select the white commands).
12 02 Controls and displays Display HDMI DIGIT AL ANALOG L C R SL SR XL XR XC LFE AU TO DIGIT AL PL US AU TO SURROUND STREAM DIRECT PROL OGIC x Neo: 6 AD V .
13 02 Controls and displays Front panel MASTER VOLUME STANDBY /O N INPUT SELECTOR i Pod iPhone iPad DIRECT CONTRO L S OUND R ETRIEVER AI R ADVANCE D S URROUND STANDAR D S URROUN D AUTO SURR /A LC / ST.
14 Connecting your equipment ......................................................................................................... 15 Rear panel ......................................................................................................
15 03 Connecting your equipment Connecting your equipment This receiver provides you with many connection possibilities, but it doesn’t have to be difficult. This chapter explains the kinds of components you can connect to make up your home theater system.
16 03 Connecting your equipment Determining the speakers’ application This unit permits you to build various surround systems, in accordance with the number of speakers you have. ! Be sure to connect speakers to the front left and right channels ( L and R ).
17 03 Connecting your equipment [D] 5.2 channel surround system & Front Bi-amping connection (High quality surround) ! Speaker System setting: Front Bi-Amp Bi-amping connection of the front speakers for high sound quality with 5.2-channel surround sound.
18 03 Connecting your equipment Connecting the speakers Each speaker connection on the receiver comprises a positive (+) and negative (–) terminal. Make sure to match these up with the terminals on the speakers themselves. This unit supports speakers with a nominal impedance of 6 W to 16 W .
19 03 Connecting your equipment Bi-amping your speakers Bi-amping is when you connect the high frequency driver and low frequency driver of your speakers to different amplifiers for better crossover performance.
20 03 Connecting your equipment Selecting the Speaker system The front height terminals can be used for front wide and Speaker B connections, in addition to for the front height speakers. Also, the surround back terminals can be used for bi-amping and ZONE 2 connections, in addi - tion to for the surround back speakers.
21 03 Connecting your equipment About the video converter The video converter ensures that all video sources are output through the HDMI OUT terminal. If the TV is only connected to the receiver’s composite VIDEO MONITOR OUT jacks, all the other video devices must be connected through composite connections.
22 03 Connecting your equipment Connecting your TV and playback components Connecting using HDMI If you have an HDMI or DVI (with HDCP) equipped component (Blu-ray Disc player (BD), etc.), you can connect it to this receiver using a commercially available HDMI cable.
23 03 Connecting your equipment Connecting your DVD player with no HDMI output This diagram shows connections of a TV (with HDMI input) and DVD player (or other playback component with no HDMI output) to the receiver.
24 03 Connecting your equipment ! In order to listening to HD audio with this receiver, connect an HDMI cable, and use analog video cable for video signal input. Depending on the player, it may not be possible to output video signals to both HDMI and other video output (composite, etc.
25 03 Connecting your equipment Connecting a satellite/cable receiver or other set-top box Satellite and cable receivers, and terrestrial digital TV tuners are all examples of so-called ‘set-top boxes’.
26 03 Connecting your equipment Connecting other audio components This receiver has both digital and analog inputs, allowing you to connect audio components for playback. When you set up the receiver you’ll need to tell the receiver which input you connected the component to (see also The Input Setup menu on page 34 ).
27 03 Connecting your equipment Connecting external antennas To improve FM reception, connect an external FM antenna to FM UNBAL 75 W . ANTENN A FM UNB AL 75 AM LOOP 75 Ω coaxial cable To improve AM reception, connect a 5 m to 6 m length of vinyl-coated wire to the AM LOOP terminals without disconnecting the supplied AM loop antenna.
28 03 Connecting your equipment Basic MULTI-ZONE setup (ZONE 2) 1 Connect a separate amplifier to the AUDIO ZONE 2 OUT jacks on this receiver. You should have a pair of speakers attached to the sub zone amplifier as shown in the following illustration.
29 03 Connecting your equipment Connecting optional Bluetooth ADAPTER When the Bluetooth ® ADAPTER (AS-BT100 or AS-BT200) is connected to this receiver, a product equipped with Bluetooth wireless technology (portable cell phone, digital music player, etc.
30 03 Connecting your equipment Connecting to a wireless LAN Wireless connection to the network is possible through a wireless LAN connection. Use the separately sold AS-WL300 for connection. ! Use only the furnished accessory connecting cable. ! Certain settings are required to use a wireless LAN converter (AS-WL300).
31 Changing the OSD display language (OSD Language) ............................................................... 32 Automatically conducting optimum sound tuning (Full Auto MCACC) .................................... 32 The Input Setup menu .......
32 04 Basic Setup Changing the OSD display language (OSD Language) The language used on the Graphical User Interface screen can be changed. ! The explanations in these operating instructions are for when English is selected for the GUI screen.
33 04 Basic Setup The Full Auto MCACC display appears once the microphone is connected. Speaker System : Normal ( SB/FH ) 1a.Full Auto MCACC A/V RECEIVER Exit Return ST ART EQ Ty pe : SYMMETRY MCACC : M1.MEMOR Y 1 THX Speaker : NO ! If you leave the GUI screen for over five minutes, the screen saver will appear.
34 04 Basic Setup The Input Setup menu You only need to make settings in the Input Setup menu if you didn’t hook up your digital equipment according to the default settings (see Input function default and possible settings on page 34 ).
35 04 Basic Setup Operation Mode Setup This receiver is equipped with a great number of functions and settings. The Operation Mode feature is provided for users who find it difficult to master all these functions and settings. One of two settings can be selected for the Operation Mode : Expert and Basic .
36 Playing a source ............................................................................................................................. 37 Playing an iPod ......................................................................................
37 05 Basic playback Playing a source Here are the basic instructions for playing a source (such as a DVD disc) with your home theater system. INPUT SELECT iPod USB CBL SA TT UNE R ADPT CD TV RECEIVER BDR BD DV DD VR NET HDMI VO LUME RECEIVE R AU TO /ALC DIRECT LISTENING MODE 1 Switch on your system components and receiver.
38 05 Basic playback Playing an iPod This receiver has the iPod iPhone iPad USB terminal that will allow you to control playback of audio content from your iPod using the controls of this receiver. Here we describe the procedure for playback on an iPod.
39 05 Basic playback Playing a USB device It is possible to play files using the USB interface on the front of this receiver. ! Compatible USB devices include external magnetic hard drives, portable flash memory drives (particularly key drives) and digital audio players (MP3 players) of format FAT16/32.
40 05 Basic playback About playable file formats The USB function of this receiver supports the following file formats. Note that some file formats are not available for playback although they are listed as playable file formats. Music files Category Extension Stream MP3 <a> .
41 05 Basic playback Listening to station presets 1 Press TUNER to select the tuner. 2 Press CLASS to select the class in which the station is stored. Press repeatedly to cycle through classes A to G. 3 Press PRESET +/– to select the station preset you want.
42 05 Basic playback Bluetooth ADAPTER for Wireless Enjoyment of Music This receiver Re mote control operation Music data Bluetooth ® ADAPTER Bluetooth wireless technology enabled device: cell phone .
43 05 Basic playback Listening to music contents of a Bluetooth wireless technology device with your system 1 Press ADPT on the remote control to switch the receiver to ADAPTER PORT input. ! The ADAPTER PORT input can also be selected by pressing SOUND RETRIEVER AIR on the receiver.
44 Enjoying various types of playback using the listening modes ................................................ 45 Selecting MCACC presets .............................................................................................................. 46 Choosing the input signal .
45 06 Listening to your system Enjoying various types of playback using the listening modes Using this receiver, you can listen to any source in surround sound. However, the options available will depend on your speaker setup and the type of source you’re listening to.
46 06 Listening to your system ! F.S.SURR FOCUS – Use to provide a rich surround sound effect directed to the center of where the front left and right speakers sound projection area converges. ! F.S.SURR WIDE – Use to provide a surround sound effect to a wider area than FOCUS mode.
47 06 Listening to your system Better sound using Phase Control This receiver’s Phase Control feature uses phase correction measures to make sure your sound source arrives at the listening position in phase, preventing unwanted distortion and/or coloring of the sound.
48 Introduction ................................................................................................................................... 49 Playback with Network functions ....................................................................
49 07 Playback with NETWORK features Introduction This receiver is equipped with the LAN terminal and you can enjoy the following features by connecting your components to these terminals.
50 07 Playback with NETWORK features Playback with Network functions Important ! About one minute is required between turning the power on and completion of startup. ! When you play back audio files, ‘ Connecting... ’ is displayed before playback starts.
51 07 Playback with NETWORK features 4 Access the special Pioneer Internet radio site from your computer and perform the registration process. http://www.radio-pioneer.com Access the above site and use the access code in step 3 to perform user registration, following the instructions on the screen.
52 07 Playback with NETWORK features Disclaimer for Third Party Content Access to content provided by third parties requires a high speed internet connection and may also require account registration and a paid subscription.
53 About the Control with HDMI function ....................................................................................... 54 Making Control with HDMI connections ...................................................................................
54 08 Control with HDMI function About the Control with HDMI function Synchronized operations below with a Control with HDMI-compatible Pioneer TV or Blu-ray Disc player are pos - sible when the component is connected to the receiver using an HDMI cable.
55 08 Control with HDMI function About synchronized operations Important ! Synchronized operations are enabled when Control Mode is set to ON after setting Control in HDMI Setup to ON . For details, see HDMI Setup on page 54 . The Control with HDMI-compatible component connected to the receiver operates in sync as described below.
56 Setting the Audio options ............................................................................................................ 57 Setting the Video options ....................................................................................
57 09 Using other functions Setting the Audio options There are a number of additional sound settings you can make using the AUDIO PARAMETER menu. The defaults, if not stated, are listed in bold.
58 09 Using other functions Setting What it does Option(s) A.ATT (Analog input attenuate) The input attenuator lowers the input level of an analog signal when it’s too strong. You can use this if you find that the OVER indicator lights often or you can hear distortion in the sound.
59 09 Using other functions Setting the Video options There are a number of additional picture settings you can make using the VIDEO PARAMETER menu. The defaults, if not stated, are listed in bold.
60 09 Using other functions Setting What it does Option(s) BRIGHT (Brightness) <d, e> Adjusts the overall brightness. c 0 d (The image is only an example for checking the effect.) c –6 to +6 d Default: 0 CONTRAST <d, e> Adjusts the contrast between light and dark.
61 09 Using other functions Switching the speaker terminals If you selected Normal(SB/FH) , Normal(SB/FW) or Speaker B at Speaker system setting on page 79 , you can switch between speakers using the SPEAKERS button. If you selected Front Bi-Amp or ZONE 2 , the button will simply switch your main speaker terminals on or off.
62 09 Using other functions MULTI-ZONE remote controls Press the remote control’s ZONE 2 to operate the ZONE 2. The following table shows the possible MULTI-ZONE remote controls: Button(s) What it does u Switches on/off power in the sub zone. INPUT SELECT Use to select the input function in the sub zone.
63 09 Using other functions Setting Default HDMI HDMI Audio AMP Control OFF Control Mode --- (OFF) ARC (Audio Return Channel) --- (OFF) PQLS --- (AUTO) Standby Through OFF DSP Power On Level LAST Volu.
64 About the Remote Setup menu .................................................................................................... 65 Operating multiple receivers .......................................................................................
65 10 Controlling the rest of your system About the Remote Setup menu The Remote Setup mode is set by pressing the number button while pressing RCU SETUP . The different items on the Remote Setup menu are described below. For their setting procedures, refer to the explanations for the respective items.
66 10 Controlling the rest of your system 4 Repeat steps 2 through 3 for the other components you want to control. To try out the remote control, switch the component on or off (into standby) by pressing u SOURCE . If it doesn’t seem to work, select the next code from the list (if there is one).
67 10 Controlling the rest of your system 2 Press and hold the input function button corresponding to the command to be erased for three seconds. To erase the operations registered at all the TV CONTROL buttons, press the TV CONTROL INPUT button for 3 seconds.
68 10 Controlling the rest of your system Controlling components This remote control can control components after entering the proper codes (see Setting the remote to control other components on page 65 for more on this). Use the input function buttons to select the component.
69 10 Controlling the rest of your system Audio/Video components Button(s) LD CD/CD-R/SACD MD/DAT TAPE u SOURCE POWER ON/OFF POWER ON/OFF POWER ON/OFF POWER ON/OFF Number buttons numerics numerics num.
70 Making receiver settings from the Advanced MCACC menu .................................................... 71 Automatic MCACC (Expert) ........................................................................................................... 71 Manual MCACC setup .
71 11 The Advanced MCACC menu Making receiver settings from the Advanced MCACC menu The Advanced MCACC (Multi Channel ACoustic Calibration) system was developed in Pioneer’s laboratories with the aim of making it possible for home users to perform adjustments of the same level as in a studio easily and with high precision.
72 11 The Advanced MCACC menu CONTROL ON / OFF MC AC C SETUP MIC iPod iPhone iPad USB VIDEO HDMI 5 INPUT Microphone T ripod If you have a tripod, use it to place the microphone so that it’s about ear level at your normal listening position. If you do not have a tripod, use some other object to install the microphone.
73 11 The Advanced MCACC menu Manual MCACC setup You can use the settings in the Manual MCACC setup menu to make detailed adjustments when you’re more familiar with the system. Before making these settings, you should have already completed Automatically con - ducting optimum sound tuning (Full Auto MCACC) on page 32 .
74 11 The Advanced MCACC menu Standing Wave ! Default setting: ON / ATT 0.0dB (all filters) Acoustic standing waves occur when, under certain conditions, sound waves from your speaker system resonate mutually with sound waves reflected off the walls in your listening area.
75 11 The Advanced MCACC menu 3 If you selected ‘Reverb Measurement’, select EQ ON or EQ OFF, and then START. The following options determine how the reverb characteristics of your listening area .
76 11 The Advanced MCACC menu Standing Wave Use this to display the standing wave related adjustment values for the various MCACC memories. See Standing Wave on page 74 for more on this.
77 11 The Advanced MCACC menu 4 Select ‘OK’ to confirm and copy the settings. When MCACC Memory Copy? is displayed, select YES . If NO is selected, the memory is not copied. Completed! shows in the GUI screen to confirm the MCACC preset has been copied, then you automatically return to the Data Management setup menu.
78 Making receiver settings from the System Setup menu ............................................................ 79 Manual speaker setup ...............................................................................................................
79 12 The System Setup and Other Setup menus Making receiver settings from the System Setup menu The following section describes how to change the speaker-related settings manually and make various other settings (input selection, OSD language selection, etc.
80 12 The System Setup and Other Setup menus ! Center – Select LARGE if your center speaker reproduces bass frequencies effectively, or select SMALL to send bass frequencies to the other speakers or subwoofer. If you didn’t connect a center speaker, choose NO (the center channel is sent to the front speakers).
81 12 The System Setup and Other Setup menus Network Setup menu Make the settings for connecting the receiver to the Internet and using the network functions. 1 Press on the remote control, then press HOME MENU. A Graphical User Interface (GUI) screen appears on your TV.
82 12 The System Setup and Other Setup menus Parental Lock Set restrictions for using Internet services. Also set the password accompanying the usage restrictions. ! Upon shipment from the factory, the password is set to “0000”. Important When the INTERNET RADIO or FAVORITES input is selected, the setting made here cannot be reflected.
83 12 The System Setup and Other Setup menus Volume Setup You can set the maximum volume of this receiver or specify what the volume level will be when the power is turned on. 1 Select ‘Volume Setup’ from the Other Setup menu. 2 Select the Power ON Level setting you want.
84 12 The System Setup and Other Setup menus ZONE Setup VSX-1122 only When making multi-zone connections using the AUDIO ZONE 2 OUT terminals and performing playback in Zone 2, you can set whether to adjust the Zone 2 volume on the receiver or to fix it to a specific volume ( –40 dB Fixed or 0 dB Fixed ).
85 Troubleshooting ............................................................................................................................ 86 Power ..................................................................................................
86 13 FAQ Troubleshooting Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Investigate the other components and electrical appliances being used.
87 13 FAQ Symptom Remedy No sound from front height or front wide speakers. Check that the front height or front wide speakers are set to LARGE or SMALL , and the surround speakers are not set to NO (see Speaker Setting on page 79 ).
88 13 FAQ ADAPTER PORT terminal Symptom Remedy The Bluetooth wireless technology device cannot be connected or oper - ated. Sound from the Bluetooth wire - less technology device is not emitted or the sound is interrupted. Check that no object that emits electromagnetic waves in the 2.
89 13 FAQ Professional Calibration EQ graphical output Symptom Remedy The reverb characteristics graph after EQ calibration does not appear entirely flat.
90 13 FAQ Symptom Remedy No picture. Try changing the Resolution setting (in Setting the Video options on page 59 ). No sound, or sound suddenly ceases. Check that the HDMI Audio setting is set to AMP ( Setting the Audio options on page 57 ). If the component is a DVI device, use a separate connection for the audio.
91 13 FAQ Symptoms Causes Remedies A USB memory device is not recognized. The USB memory device does not support the mass storage class specifications.
92 13 FAQ Symptoms Causes Remedies Audio playback is undesir - ably stopped or disturbed. The audio file currently being played back was not recorded in a format playable on this receiver. Check whether the audio file was recorded in a format sup - ported by this receiver.
93 13 FAQ Try making the wireless LAN converter’s advanced settings. ! The wireless LAN converter can be connected to a computer to make the advanced wireless LAN settings. For details, see the CD-ROM included for the wireless LAN converter. Check the settings of the wireless LAN router, etc.
94 Surround sound formats ............................................................................................................... 95 About iPod ...................................................................................................
95 14 Additional information Surround sound formats Below is a brief description of the main surround sound formats you’ll find on BDs, DVDs, satellite, cable and terrestrial broadcasts, and video cassettes. Dolby The Dolby technologies are explained below.
96 14 Additional information Auto Surround, ALC and Stream Direct with different input signal formats The following charts show what you will hear with different input signal formats, depending on the Stream Direct mode (see Using Stream Direct on page 46 ) you have selected.
97 14 Additional information If the subwoofer must be installed near a wall, place it at an angle so that it is not parallel to the wall surface. This can help reduce any sympathetic vibrations, but depending on the shape of the room this could result in stand - ing waves.
98 14 Additional information Important information regarding the HDMI connection There are cases where you may not be able to route HDMI signals through this receiver (this depends on the HDMI-equipped component you are connecting-check with the manufacturer for HDMI compatibility information).
99 14 Additional information Glossary Audio formats/Decoding Dolby The Dolby technologies are explained below. See http://www.dolby.com for more detailed information. Dolby Digital Dolby Digital is a multichannel digital audio coding system widely used in cinemas, and in the home for DVD and digital broadcast soundtracks.
100 14 Additional information HDMI Control with HDMI function Synchronized operations below with a Control with HDMI-compatible Pioneer TV or Blu-ray Disc player are pos - sible when the component is connected to the receiver using an HDMI cable. ! The receiver’s volume can be set and the sound can be muted using the TV’s remote control.
101 14 Additional information Bluetooth function Bluetooth wireless technology A short-range wireless communications standard for digital devices. Information is exchanged between devices several meters to several tens of meters apart using radio waves.
102 14 Additional information Features index Operation Mode See Operation Mode Setup on page 35 . AVNavigator See About using AVNavigator (included CD-ROM) on page 8 . Full Auto MCACC See Automatically conducting optimum sound tuning (Full Auto MCACC) on page 32 .
103 14 Additional information Specifications Audio Section Rated power output (1 kHz, 6 W , 1 %) Front, Center, Surround, Surround back .................................................................................... 150 W per channel Rated power output (20 Hz to 20 kHz, 8 W , 0.
104 14 Additional information Preset code list You should have no problem controlling a component if you find the manufacturer in this list, but please note that there are cases where codes for the manufacturer in the list will not work for the model that you are using.
105 14 Additional information Naonis 0145 NEC 0147, 0229 Neckermann 0125, 0138, 0141, 0145, 0149, 0150, 0152, 0155, 0229 NEI 0149, 0152, 0155 Neufunk 0154, 0155 New Tech 0142, 0149, 0154, 0155, 0229 N.
106 14 Additional information BD If operations are not possible using the preset codes below, you may be able to conduct operations with the preset codes for the DVD , DVR (BDR, HDR) .
107 14 Additional information Satellite Set Top Box Pioneer 6220, 6219, 6204 @sat 6251 @Sky 6238 ABsat 6180 Acoustic Solutions 6217 ADB 6174 Akai 6214 Akura 6228 Alba 6176, 6200, 6180, 6217 Allsat 621.
108 14 Additional information Starland 6180 Starlite 6214 Stream 6212 Stream System 6251 Strong 6220, 6228, 6256, 6200, 6180, 6245, 6217, 6239 Sumin 6199 Sunny 6251 Sunsat 6180 Sunstar 6174, 6256 Supe.
© 2012 PIONEER CORPORA TION. All rights reser ved. <ARB7475-A> PIONEER CORPORA TION 1-1, Shin-ogura, Saiwai-ku, Ka wasaki-shi, Kanaga wa 212-0031, Japan PIONEER ELECTRONICS (USA) INC. P. O. BO X 1540, Long Beach, California 90801-1540, U. S.A. TEL: (800) 421-1404 PIONEER ELECTRONICS OF CANAD A, INC.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Pioneer VSX-922 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Pioneer VSX-922 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Pioneer VSX-922, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Pioneer VSX-922 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Pioneer VSX-922, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Pioneer VSX-922.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Pioneer VSX-922. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Pioneer VSX-922 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
