Manuel d'utilisation / d'entretien du produit SC-1223 du fabricant Pioneer
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Operating Instructions AV Receiv er SC - 1223 -K.
2 WARNING This equipment is not waterproof . To prevent a fire or shock hazard, do not place any container filled with liquid near this equipment (such as a vase or flower pot) or expose it to dripping, splashing, rain or moisture.
3 IMPO RT ANT NOTICE THE MODEL NUMBER AND SERIAL NUMBER OF THIS EQUIPMENT ARE ON THE REAR OR BOT TOM. RECORD THESE NUMBERS ON YO UR ENC LO SED WA RRANTY CARD AND KEEP IN A SAFE PL ACE FOR FUTURE REFERENCE.
4 Thank you for buying this Pioneer product. Please read through these operating instruc - tions so you will know how to operate your model properly. Contents 01 Before you start Checking what’s in the box ...........................................
5 10 Controlling the rest of your system About the Remote Setup menu ....................................................................................................................................... 73 Operating multiple receivers ..............
6 Flow of settings on the receiver Flow for connecting and setting the receiver The unit is a full-fledged AV receiver equipped with an abundance of functions and terminals. It can be used eas - ily after following the procedure below to make the connections and settings.
7 Checking what’s in the box ............................................................................................................ 8 Our philosophy ..............................................................................
8 01 Before you start Checking what’s in the box Please check that you’ve received the following supplied accessories: ! Setup microphone (cable: 5 m (16.
9 01 Before you start % Dolby Pro Logic llz compatible Adding a pair of speakers above the front left and right speakers adds expressiveness in the vertical direction to the previous horizontally-oriented sound field.
10 01 Before you start About using AVNavigator (included CD-ROM) The included AVNavigator CD-ROM contains Wiring Navi allowing you to easily make the receiver’s connections and initial settings in dialog fashion.
11 01 Before you start Using AVNavigator for Mac 1 Launch “AVNavigator 2013”. The file is located in the “ Applications ” folder just under the hard disk ( Macintosh HD ). 2 Select and use the desired function. For details, see Using AVNavigator for Windows on page 10 .
12 Remote control .............................................................................................................................. 13 Display ...............................................................................
13 02 Controls and displays Remote control This section explains how to operate the remote control for the receiver. RECEIVER D. AC C ESS CH LEVEL DIMMER SLEEP SIGNAL SE L SPEAKERS MP .
14 02 Controls and displays 10 MULTI-ZONE select buttons Switch to perform operations in ZONE 2 and HDZONE ( page 69 ). ! The ZONE 3 button is not used with this unit. 11 Remote control LED Lights when a command is sent from the remote control.
15 02 Controls and displays Display HDMI DIGIT AL ANALOG L C R SL SR XL XR XC LFE AU TO DIGIT AL PL US AU TO SURROUND STREAM DIRECT PROL OGIC x AD V .
16 02 Controls and displays Front panel PHONES SPEAKERS MULTI-ZONE CONTROL ZONE 2 ON/OFF HDZONE ON/OFF PHASE CONTROL MCACC SETUP MIC ENTER TUNE TUNE PRESET PRESET VIDEO PARAMETER AUDIO PARAMETER HDMI 5 INPUT/ MHL ( 5V 0.
17 02 Controls and displays 21 iPod/iPhone/iPad terminals Use to connect your Apple iPod/iPhone/iPad as an audio and video source ( page 34 ), or connect a USB device for audio and photo playback ( page 35 ). 22 HDMI input/MHL connector Use for connection to a compatible HDMI device (Video camera, etc.
18 Connecting your equipment ......................................................................................................... 19 Rear panel ......................................................................................
19 03 Connecting your equipment Connecting your equipment This receiver provides you with many connection possibilities, but it doesn’t have to be difficult. This chapter explains the kinds of components you can connect to make up your home theater system.
20 03 Connecting your equipment Determining the speakers’ application This unit permits you to build various surround systems, in accordance with the number of speakers you have. ! Be sure to connect speakers to the front left and right channels ( L and R ).
21 03 Connecting your equipment [D] 5.2 channel surround system & Front Bi-amping connection (High quality surround) ! Speaker System setting: Front Bi-Amp Bi-amping connection of the front speakers for high sound quality with 5.2-channel surround sound.
22 03 Connecting your equipment Connecting the speakers Each speaker connection on the receiver comprises a positive (+) and negative (–) terminal. Make sure to match these up with the terminals on the speakers themselves. This unit supports speakers with a nominal impedance of 4 W to 16 W .
23 03 Connecting your equipment Bi-amping your speakers Bi-amping is when you connect the high frequency driver and low frequency driver of your speakers to different amplifiers for better crossover performance.
24 03 Connecting your equipment Selecting the Speaker system The front height terminals can be used for front wide and Speaker B connections, in addition to for the front height speakers. Also, the surround back terminals can be used for bi-amping and ZONE 2 connections, in addi - tion to for the surround back speakers.
25 03 Connecting your equipment About the video converter The video converter ensures that all video sources are output through the HDMI OUT terminal. If the TV is only connected to the receiver’s composite VIDEO MONITOR OUT jacks, all the other video devices must be connected through composite connections.
26 03 Connecting your equipment Connecting your TV and playback components Connecting using HDMI If you have an HDMI or DVI (with HDCP) equipped component (Blu-ray Disc player (BD), etc.), you can connect it to this receiver using a commercially available HDMI cable.
27 03 Connecting your equipment Connecting your DVD player with no HDMI output This diagram shows connections of a TV (with HDMI input) and DVD player (or other playback component with no HDMI output) to the receiver. HDMI LA N ( 10/100 ) OUT 1 (CONTROL) OUT 2 (HD ZONE) DC OUTPUT fo r WIRELESS LA N ( OUTPUT 5 V 0.
28 03 Connecting your equipment ! In order to listening to HD audio with this receiver, connect an HDMI cable, and use analog video cable for video signal input. Depending on the player, it may not be possible to output video signals to both HDMI and other video output (composite, etc.
29 03 Connecting your equipment Connecting a satellite/cable receiver or other set-top box Satellite and cable receivers, and terrestrial digital TV tuners are all examples of so-called ‘set-top boxes’.
30 03 Connecting your equipment Connecting other audio components This receiver has both digital and analog inputs, allowing you to connect audio components for playback. When you set up the receiver you’ll need to tell the receiver which input you connected the component to (see also The Input Setup menu on page 39 ).
31 03 Connecting your equipment Connecting AM/FM antennas Connect the AM loop antenna and the FM wire antenna as shown below. To improve reception and sound quality, connect external antennas (see Connecting external antennas on page 31 ).
32 03 Connecting your equipment MULTI-ZONE setup This receiver can power up to two independent systems in separate rooms after you have made the proper MULTI- ZONE connections. Different sources can be playing in two zones at the same time or, depending on your needs, the same source can also be used.
33 03 Connecting your equipment MULTI-ZONE setup using HDMI terminal (HDZONE) Important ! The settings must be change at ZONE Setup in order to use the HDZONE function ( page 91 ). ! To use the HDZONE functions, set Control or Control Mode in HDMI Setup to OFF .
34 03 Connecting your equipment Connecting optional Bluetooth ADAPTER When the Bluetooth ® ADAPTER (AS-BT100 or AS-BT200) is connected to this receiver, a product equipped with Bluetooth wireless technology (portable cell phone, digital music player, etc.
35 03 Connecting your equipment Connecting a USB device It is possible to play audio and photo files by connecting USB devices to this receiver. HDMI 5 INPUT/ MHL ( 5V 0.9 A ) AUTO/ALC / DIRECT ECO BAND T UNER EDIT iPod iPhone iPad DIRECT CONTROL with USB 5V 2.
36 03 Connecting your equipment Connecting an IR receiver If you keep your stereo components in a closed cabinet or shelving unit, or you wish to use the sub zone remote control in ano.
37 Automatically conducting optimum sound tuning (Full Auto MCACC) .................................... 38 The Input Setup menu ...........................................................................................................
38 04 Basic Setup Automatically conducting optimum sound tuning (Full Auto MCACC) The Full Auto MCACC Setup measures the acoustic characteristics of your listening area, taking into account ambient noise, speaker connection and speaker size, and tests for both channel delay and channel level.
39 04 Basic Setup 6 Wait for the test tones to finish, then confirm the speaker configuration in the GUI screen. A progress report is displayed on-screen while the receiver outputs test tones to determine the speakers present in your setup.
40 04 Basic Setup Input function default and possible settings The terminals on the receiver generally correspond to the name of one of the input functions.
41 04 Basic Setup Operable settings/items Descriptions Page Other functions INPUT SELECT ( INPUT SELECTOR ) Switches the input. 43 VOLUME + / – , MUTE Use to set the listening volume. 43 LISTENING MODE Selects your favorite listening modes.
42 Playing a source ............................................................................................................................. 43 Playing an iPod ......................................................................
43 05 Basic playback Playing a source Here are the basic instructions for playing a source (such as a DVD disc) with your home theater system.
44 05 Basic playback Playing an iPod This receiver has the iPod/iPhone/iPad terminal that will allow you to control playback of audio content from your iPod using the controls of this receiver. Here we describe the procedure for playback on an iPod.
45 05 Basic playback Playing a USB device It is possible to play files using the USB interface on the front of this receiver. ! Compatible USB devices include external magnetic hard drives, portable flash memory drives (particularly key drives) and digital audio players (MP3 players) of format FAT16/32.
46 05 Basic playback About playable file formats The USB function of this receiver supports the following file formats. Note that some file formats are not available for playback although they are listed as playable file formats.
47 05 Basic playback Listening to the radio The following steps show you how to tune in to FM and AM radio broadcasts using the automatic (search) and manual (step) tuning functions. If you already know the frequency of the station you want, see Tuning directly to a station below.
48 05 Basic playback Bluetooth ADAPTER for Wireless Enjoyment of Music This receiver Re mote control operation Music data Bluetooth ® ADAPTER Bluetooth wireless technology enabled dev.
49 05 Basic playback Listening to music contents of a Bluetooth wireless technology device with your system 1 Press ADPT on the remote control to switch the receiver to ADAPTER PORT input. 2 From the Bluetooth wireless technology device, perform the operation to connect to the Bluetooth ADAPTER.
50 Enjoying various types of playback using the listening modes ................................................ 51 Selecting MCACC presets ...............................................................................................
51 06 Listening to your system Enjoying various types of playback using the listening modes Using this receiver, you can listen to any source in surround sound. However, the options available will depend on your speaker setup and the type of source you’re listening to.
52 06 Listening to your system Using the Advanced surround effects The Advanced surround effects can be used for a variety of additional surround sound effects. Most Advanced Surround modes are designed to be used with film soundtracks, but some modes are also suited for music sources.
53 06 Listening to your system Selecting MCACC presets ! Default setting: MEMORY 1 If you have calibrated your system for different listening positions, you can switch between settings.
54 Introduction ................................................................................................................................... 55 Playback with Network functions ....................................................
55 07 Playback with NETWORK features Introduction This receiver is equipped with the LAN terminal and you can enjoy the following features by connecting your components to these terminals.
56 07 Playback with NETWORK features About HTC Connect This receiver features “HTC Connect”, a simple way to enjoy music content from your HTC Connect certified smart phone.
57 07 Playback with NETWORK features Saving and retrieving Internet radio stations You can easily save and retrieve saved Internet radio stations. See Playing back your favorite songs on page 57 for more on this. ! To listen to Internet radio stations, you must have high-speed broadband Internet access.
58 07 Playback with NETWORK features About network playback The network playback function of this unit uses the following technologies: Windows Media Player See Windows Media Player 11/Windows Media Player 12 on page 110 for more on this.
59 07 Playback with NETWORK features About playable file formats The NETWORK feature of this receiver supports the following file formats. Note that some file formats are not available for playback although they are listed as playable file formats.
60 About the Control with HDMI function ....................................................................................... 61 Making Control with HDMI connections ...................................................................
61 08 Control with HDMI function About the Control with HDMI function Synchronized operations below with a Control with HDMI-compatible Pioneer TV or Blu-ray Disc player are pos - sible when the component is connected to the receiver using an HDMI cable.
62 08 Control with HDMI function Before using synchronization Once you have finished all connections and settings, you must: 1 Put all components into standby mode. 2 Turn the power on for all components, with the power for the TV being turned on last.
63 08 Control with HDMI function Cautions on the Control with HDMI function ! Connect the TV directly to this receiver. Interrupting a direct connection with other amps or an AV converter (such as an HDMI switch) can cause operational errors.
64 Setting the Audio options ............................................................................................................ 65 Setting the Video options ....................................................................
65 09 Using other functions Setting the Audio options There are a number of additional sound settings you can make using the AUDIO PARAMETER menu.
66 09 Using other functions Setting What it does Option(s) LFE (LFE Attenuate) Some audio sources include ultra-low bass tones. Set the LFE attenu - ator as necessary to prevent the ultra-low bass tones from distorting the sound from the speakers.
67 09 Using other functions Setting the Video options There are a number of additional picture settings you can make using the VIDEO PARAMETER menu. The defaults, if not stated, are listed in bold. Important ! The VIDEO PARAMETER menu settings only apply to the HDMI OUT 1 terminal’s signal.
68 09 Using other functions Setting What it does Option(s) BRIGHT (Brightness) <d, e> Adjusts the overall brightness. c 0 d (The image is only an example for checking the effect.) c –6 to +6 d Default: 0 CONTRAST <d, e> Adjusts the contrast between light and dark.
69 09 Using other functions Switching the speaker terminals If you selected Normal(SB/FH) , Normal(SB/FW) or Speaker B at Speaker system setting on page 86 , you can switch between speakers using the SPEAKERS button. If you selected Front Bi-Amp or ZONE 2 , the button will simply switch your main speaker terminals on or off.
70 09 Using other functions ZONE 2 remote controls Press the remote control’s ZONE 2 to operate the corresponding zone. The following table shows the possible ZONE 2 remote controls: Button(s) What it does u Switches on/off power in the sub zone.
71 09 Using other functions Resetting the system Use this procedure to reset all the receiver’s settings to the factory default. Use the front panel controls to do this. Set MULTI-ZONE to MULTI ZONE OFF . ! Disconnect the iPod and USB memory device from the receiver beforehand.
72 About the Remote Setup menu .................................................................................................... 73 Operating multiple receivers .......................................................................
73 10 Controlling the rest of your system About the Remote Setup menu The Remote Setup mode is set by pressing the number button while pressing RCU SETUP . The different items on the Remote Setup menu are described below. For their setting procedures, refer to the explanations for the respective items.
74 10 Controlling the rest of your system 4 Repeat steps 2 through 3 for the other components you want to control. To try out the remote control, switch the component on or off (into standby) by pressing u SOURCE . If it doesn’t seem to work, select the next code from the list (if there is one).
75 10 Controlling the rest of your system Erasing all learnt settings that are in one input function This operation erases all the operational settings of other devices that have been programmed in one input func - tion, and restores the factory default.
76 10 Controlling the rest of your system Controlling components This remote control can control components after entering the proper codes (see Setting the remote to control other components on page 73 for more on this). Use the input function buttons to select the component.
77 10 Controlling the rest of your system Audio/Video components Button(s) LD CD/CD-R/SACD MD/DAT TAPE u SOURCE POWER ON/OFF POWER ON/OFF POWER ON/OFF POWER ON/OFF Number buttons numer.
78 Making receiver settings from the Advanced MCACC menu .................................................... 79 Automatic MCACC (Expert) .................................................................................................
79 11 The Advanced MCACC menu Making receiver settings from the Advanced MCACC menu The Advanced MCACC (Multi Channel ACoustic Calibration) system was developed in Pioneer’s laboratories with the aim of making it possible for home users to perform adjustments of the same level as in a studio easily and with high precision.
80 11 The Advanced MCACC menu 3 Connect the microphone to the MCACC SETUP MIC jack on the front panel. Make sure there are no obstacles between the speakers and the microphone. PHONES SPEAKERS MULTI-ZONE CONTROL ZONE 2 ON/OFF HDZONE ON/OFF PHASE CONTROL MCACC SETUP MIC HDMI 5 INPUT/ MHL ( 5V 0.
81 11 The Advanced MCACC menu 2 Select the setting you want to adjust. If you’re doing this for the first time, you might want to make these settings in order. ! Fine Channel Level – Make fine adjustments to the overall balance of your speaker system (see Fine Channel Level on page 81 ).
82 11 The Advanced MCACC menu 1 Select ‘EQ Adjust’ from the Manual MCACC setup menu. 2 Select the channel(s) you want and adjust to your liking. Use i / j to select the channel. Use k / l to select the frequency and i / j to boost or cut the EQ.
83 11 The Advanced MCACC menu Checking MCACC Data At the procedure of Automatically conducting optimum sound tuning (Full Auto MCACC) on page 38 , the proce - dure of Automatic MCACC (Expert) on page 79 or after fine-adjusting at Manual MCACC setup on page 80 , you can check your calibrated settings using the GUI screen.
84 11 The Advanced MCACC menu Renaming MCACC presets If you have several different MCACC presets that you’re using, you may want to rename them for easier identification. 1 Select ‘Memory Rename’ from the Data Management setup menu.
85 Making receiver settings from the System Setup menu ............................................................ 86 Manual speaker setup ...............................................................................................
86 12 The System Setup and Other Setup menus Making receiver settings from the System Setup menu The following section describes how to change the speaker-related settings manually and make various other settings (input selection, OSD language selection, etc.
87 12 The System Setup and Other Setup menus ! Front – Select LARGE if your front speakers reproduce bass frequencies effectively, or if you didn’t connect a subwoofer.
88 12 The System Setup and Other Setup menus Network Setup menu Make the settings for connecting the receiver to the Internet and using the network functions. 1 Press on the remote control, then press HOME MENU. A Graphical User Interface (GUI) screen appears on your TV.
89 12 The System Setup and Other Setup menus Parental Lock Set restrictions for using Internet services. Also set the password accompanying the usage restrictions.
90 12 The System Setup and Other Setup menus Auto Power Down The power can be set to turn off automatically if no operation has been performed for a specific amount of time with no audio or video signals being input to the receiver.
91 12 The System Setup and Other Setup menus Software Update messages Status messages Descriptions FILE ERROR Try disconnecting then reconnecting the USB device or storing the update file again. If the error still occurs, try using a different USB memory device.
92 12 The System Setup and Other Setup menus Making network settings using Safari 1 Launch Safari on your computer. 2 Press Bookmark icon. Click Bonjour list (a), and then select this receiver's name (Friendly Name) (b) in Bookmark.
93 12 The System Setup and Other Setup menus 5 Browse the latest firmware on your computer (a) and then press Upload (b). Firmware files have the extension “fw”. Select a file with the extension “fw”. The confirmation screen is displayed.
94 Troubleshooting ............................................................................................................................ 95 Power ..................................................................................
95 13 FAQ Troubleshooting Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component.
96 13 FAQ Symptom Remedy No sound from front height or front wide speakers. Check that the front height or front wide speakers are set to LARGE or SMALL , and the surround speakers are not set to NO (see Speaker Setting on page 86 ).
97 13 FAQ ADAPTER PORT terminal Symptom Remedy The Bluetooth wireless technology device cannot be connected or oper - ated. Sound from the Bluetooth wire - less technology device is not emitted or the sound is interrupted. Check that no object that emits electromagnetic waves in the 2.
98 13 FAQ Symptom Remedy The various system settings are not stored. Do not pull out the power cord while conducting the settings. (The settings will be stored when both the main zone and sub zone turn off. Turn off all zones before pulling out the power cord.
99 13 FAQ HDMI Symptom Remedy The HDMI indicator blinks continu - ously. Check all the points below. No picture or sound. This receiver is HDCP-compatible. Check that the components you are connecting are also HDCP-compatible. If they are not, please connect them using the component or composite video jacks.
100 13 FAQ Symptom Causes Remedy AVNavigator does not inter - act well with the receiver. The receiver’s power is not turned on. Turn the receiver’s power on. (Wait about 60 seconds after the power turns on for network functions to start.
101 13 FAQ Network Symptoms Causes Remedies Cannot access the network. The LAN cable is not firmly con - nected. Firmly connect the LAN cable ( page 33 ). The router is not switched on. Switch on the router. Internet security software is cur - rently installed in the connected component.
102 13 FAQ Symptoms Causes Remedies Network connections cannot be made via the wireless LAN converter (AS-WL300). — For details, see Wireless LAN on page 102 . Web Control Symptoms Causes Remedies Web Control screen is not displayed on browser.
103 Surround sound formats ............................................................................................................. 104 About HDMI ...................................................................................
104 14 Additional information Surround sound formats Below is a brief description of the main surround sound formats you’ll find on BDs, DVDs, satellite, cable and terrestrial broadcasts, and video cassettes. Dolby The Dolby technologies are explained below.
105 14 Additional information About iPod AirPlay works with iPhone, iPad, and iPod touch with iOS 4.3.3 or later, Mac with OS X Mountain Lion, and Mac and PC with iTunes 10.
106 14 Additional information Auto Surround, ALC and Stream Direct with different input signal formats The following charts show what you will hear with different input signal formats, depending on the Stream Direct mode (see Using Stream Direct on page 52 ) you have selected.
107 14 Additional information Also note that placing it near a wall may result in sympathetic vibrations with the building that could excessively amplify the bass sound. If the subwoofer must be installed near a wall, place it at an angle so that it is not parallel to the wall surface.
108 14 Additional information Important information regarding the HDMI connection There are cases where you may not be able to route HDMI signals through this receiver (this depends on the HDMI-equipped component you are connecting-check with the manufacturer for HDMI compatibility information).
109 14 Additional information Glossary Audio formats/Decoding Dolby The Dolby technologies are explained below. See http://www.dolby.com for more detailed information. Dolby Digital Dolby Digital is a multichannel digital audio coding system widely used in cinemas, and in the home for DVD and digital broadcast soundtracks.
110 14 Additional information Front Stage Surround Advance With the Front Stage Surround Advance feature, you can enjoy seamless, natural surround sound effects using only the front speakers, without deteriorating the quality of the original sound.
111 14 Additional information Bluetooth function Bluetooth wireless technology A short-range wireless communications standard for digital devices. Information is exchanged between devices several meters to several tens of meters apart using radio waves.
112 14 Additional information Features index Operation Mode See Operation Mode Setup on page 40 . AVNavigator See About using AVNavigator (included CD-ROM) on page 10 . Full Auto MCACC See Automatically conducting optimum sound tuning (Full Auto MCACC) on page 38 .
113 14 Additional information Specifications Amplifier section Continuous average power output* 8 W .......................................................................................................................................
114 14 Additional information Preset code list You should have no problem controlling a component if you find the manufacturer in this list, but please note that there are cases where codes for the manufacturer in the list will not work for the model that you are using.
115 14 Additional information BD If operations are not possible using the preset codes below, you may be able to conduct operations with the preset codes for the DVD , DVR (BDR, HDR) .
116 14 Additional information Satellite Set Top Box Pioneer 6097, 6098, 6325, 6328, 6329 ADB 6035, 6001 Akai 6102 Alba 6005, 6011, 6013 Allsat 6102 Alltech 6011 Amstrad 6033, 6030, 604.
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Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Pioneer SC-1223 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Pioneer SC-1223 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Pioneer SC-1223, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Pioneer SC-1223 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Pioneer SC-1223, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Pioneer SC-1223.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Pioneer SC-1223. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Pioneer SC-1223 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.