Manuel d'utilisation / d'entretien du produit KX-TVP200E du fabricant Panasonic
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MODEL KX-T VP200E Please read before using. Voice Processing System S G UBSCRIBER'S UIDE Panasonic TVP200 VOICE PROCESSING SYSTEM KX-TVP200.
Intr oduction The Panasonic V oice Processing System (VPS) provides you with powerful, conve- nient ways to manage your voice communications and increase your productivity through your voice mailbox.
■ How to Use this Manual This Subscriber’ s Guide explains the V oice Processing System’ s (VPS) operations by touch tone telephone for Subscribers.
■ T erms to Know The following words are used in this guide. Subscriber The owner of a VPS mailbox. The System Manager can create a mailbox for you. System Manager The System Manager is the person who manages and maintains the VPS to make it work ef ficiently.
■ Getting Started — Required Numbers Get the following information before you begin the operation. (1) T elephone Number Directly Connected to V oice Mail Service If your VPS does not have one, call any extension number connected to the VPS and press [#] [6] (Service Access Command).
T able of Contents Chapter 1 Using Y our Mailbox and the VPS Opening Y our Mailbox (Mailbox Log in) ......................................... 1-2 Accessing VPS Services ...................................................................... 1 -3 Chapter 2 Receiving Messages Receiving Messages .
Chapter 5 Mailbox Setup Setting the Call T ransfer Status (Call Block/Call Scr eening/Intercom Paging/Beeper Access) ........ 5- 2 Setting up a Covering Extension ....................................................... 5- 3 Setting the Incomplete Call Handling Status .
Using Your Mailbox and the VPS Contents Opening Y our Mailbox (Mailbox Log in) ......................................... 1-2 Accessing VPS Services ...
1-2 Using Your Mailbox and the VPS Opening Y our Mailbox (Mailbox Log in) T o access Subscriber Services, you must open your mailbox first. Follow the operation below . 1 Dial an extension number which is connected to the V oice Mail Service. Good morning/Good afternoon/Good evening W elcome to the V oice Pr ocessing System.
1-3 Using Your Mailbox and the VPS Accessing VPS Services In VPS operation, the following functions are avail- able whenever the system is providing voice prompts.
1-4 Using Your Mailbox and the VPS Log in If you press # 5 , you can reselect a mail- box while you are in the main command menu. Restart If you press # 7 , you can be back in the initial main command menu.
Receiving Messages Contents Receiving Messages ............................................................................ 2-2 Message Playback Options ............................................................... 2- 3 Replying to Messages ........
2-2 Receiving Messages Receiving Messages The VPS plays new messages and saved messages in your mailbox with the information of the message sender and the recorded date respectively . 1 Log in the main command menu . • The VPS tells you the number of messages.
2-3 Receiving Messages Message Playback Options Subscriber's Main Command Menu 1 2 3 4 5 6 * Receive Message Repeat Previous Next Erase Reply Rewind Fast forward Transfer Scan Go to Step 4 1 1 2 3 4 5 6 7 8 1 While receiving messages, several message playback options are available for ef ficient receiving.
2-4 Receiving Messages Message Playback Options 4 Messages are scanned one at a time. If you press 1 , you will hear the previous message. If you press 2 , you will hear the next mes- sage. If you press 3 , you will hear the entire mes- sage. Note Option 3 is available only once.
2-5 Receiving Messages Subscriber's Main Command Menu 1 2 3 4 5 6 * Repeat Next Erase Reply Transfer Help Receive Message 12 3 4 7 0 Go to Step 4 Replying to Messages This feature is available only when the message has been delivered from a Subscriber using his mailbox, i.
2-6 Receiving Messages Message T ransfer Subscriber's Main Command Menu 1 2 3 4 5 6 * Repeat Next Erase Replay Transfer Help Receive Message Mailbox No. XXXX 12 3 4 7 0 * 1 Accept Change Repeat M.B. Info. Cancel Transfer 3 2 1 2 3 4 Transfer Transfer W.
2-7 Receiving Messages Erasing Messages Subscriber's Main Command Menu 1 3 2 3 4 5 6 * Erase Receive Message 12 4 7 0 The VPS will automatically erase messages after a certain number of days. Check with your System Manager to find out how many days you can keep messages in your mailbox.
2-8 Receiving Messages Receiving Message W aiting Notification The Message W aiting Notification is a feature to notify you that unplayed messages are waiting in your mailbox. Notification Calls are sent to you via speci- fied device after the message is recorded.
2-9 Receiving Messages Live Call Scr eening By assigning one of your telephone keys to this fea- ture, you can monitor incoming calls that have been forwarded to the V oice Mail Service. In Hands-Free Mode, you can monitor the incoming call through built-in speaker of the telephone.
2-10 Receiving Messages Recording a T wo-W ay Conversation By assigning one of the function keys on your tele- phone to this feature, you can record the conversation that you are having. When you record your two-way telephone conversation, you should inform the other party that the conversation is being recorded.
Sending Messages Contents Delivering Messages to Other Subscribers ...................................... 3-2 Checking Mailbox Distribution ......................................................... 3- 3 Setting up an External Message Delivery List ...
3-2 Sending Messages If you are sending an identical message to several Subscribers, follow the steps below . Y ou can send it with a single operation. 1 Log in the main command menu . • The VPS tells you the number of messages. 2 Press 2 for Message Delivery .
3-3 Sending Messages Checking Mailbox Distribution This function lets you check the status of messages which you have recorded in your mailbox to deliver to other mailboxes. Y ou can check the history (delivery status) of up to 84 message transmissions.
3-4 Sending Messages Setting up an External Message Delivery List Setting up an External Message Delivery List lets you send the same message to several people outside of the system with a single operation. Up to two lists can be maintained at the same time, and each list can con- tain up to eight members.
3-5 Sending Messages Setting up an External Message Delivery List T o delete members: Go to the Delivery List Menu. (See steps 1 – 5 in “Setting up an External Message Delivery List”.) 6 Press 2 to delete members from the list. 7 Press 1 to delete all members from the list.
3-6 Sending Messages Ti p Step 5 — Y ou can press [2] to send your message by mailing list 1 or 2. Step 7 — 1 Change the telephone number 2 Accept 3 Review 4 Add more digits 5 Insert a pause 6 Set dial mode 7 Insert a wait for dial tone Step 10 — Y ou can press [0] for Help menu.
3-7 Sending Messages Checking and Setting External Message Delivery Status After recording your external delivery messages, you may want to check the delivery schedules or the recip- ients. Y ou can listen to the report from the VPS unless the messages have been delivered yet.
Caller Handling Contents Recording Messages (for any caller) ................................................. 4- 2 Recording Messages (fr om a rotary phone) ..................................... 4-3 Receiving External Delivery Messages ..............
4-2 Caller Handling Recording Messages (for any caller) Tip Step 3, 6 — When the beeper callback no. entry mode is not disabled, the VPS will ask you a callback number according to the intended mailbox set- ting; before recording a message, after recording a message or after selecting an urgent message.
4-3 Caller Handling Recording Messages (from a r otar y phone) From a rotary phone, once your message has been recorded, you cannot re-record nor erase it. If you are using a rotary phone, you cannot specify a mailbox because every key entry is invalid.
4-4 Caller Handling Receiving External Delivery Messages External Delivery Messages are delivered by the VPS to telephone numbers instead of mailboxes. 1 Pick up a call from the VPS. If the system is equipped with multiple lan- guages (up to three languages), you will hear a selection prompt.
4-5 Caller Handling Replying to External Delivery Messages 1-4 Same as Receiving External Delivery Mes- sages . 5 Press 2 to reply to the message. 6 Record the message and press 1 to con- tinue. 7 Press 2 to accept. 8 Press 1 to set this message to a private message.
Mailbox Setup Chapter 5 Mailbox Setup This chapter describes the setup procedures using a touch-tone telephone for subscribers. Contents Setting the Call T ransfer Status (Call Block/Call Scr eening/Intercom Paging/Beeper Access) ....... 5-2 Setting up a Covering Extension .
5-2 Mailbox Setup Setting the Call T ransfer Status (Call Block/Call Scr eening/Inter com Paging/Beeper Access) Y ou can specify how the VPS should handle a call when a caller specifies your extension number in the Automated Attendant Service. Y ou can set one of the four functions or you can set none of them.
5-3 Mailbox Setup Subscriber's Main Command Menu 12 3 4 5 6 * Automated Attendant Status 1 4 Message Reception Mode 2 3 Covering Extension Setting Call Transfer Status Incomplete Handling Status Go to Step 4 The owner of this extension should be someone whom you can rely on, as he will be han- dling your calls when you are not available.
5-4 Mailbox Setup Setting the Incomplete Call Handling Status Subscriber's Main Command Menu 12 3 4 5 6 * Automated Attendant Status 1 Message Reception Mode 4 3 Covering Extension Setting Call Transfer Status Incomplete Handling Status 2 12 3 6 4 5 Leave Message Covering Ext.
5-5 Mailbox Setup Setting the Incomplete Call Handling Status Enabling Beeper Access Status 1 Press 4 . • The VPS tells you the current status. 2 Press 1 to change or 2 to accept (enable/disable). Enabling Operator T ransfer Status 1 Press 5 . • The VPS tells you the current status.
5-6 Mailbox Setup Setting the Message Reception Mode Subscriber's Main Command Menu 12 3 4 5 6 * Automated Attendant Status 1 4 Message Reception Mode 3 2 Covering Extension Setting Call Transfer.
5-7 Mailbox Setup Subscriber's Main Command Menu 12 3 5 4 6 * Mailbox Management 3 4 Change Owner's Name 1 2 Change Password Change Personal Greeting Group Distribution List Setting Go to Step 4 Recording Personal Gr eetings After reaching your mailbox, callers will hear your personal greeting messages first.
5-8 Mailbox Setup Changing Y our Password Subscriber's Main Command Menu 12 3 5 4 6 * Mailbox Management 3 4 Change Owner's Name 1 2 Change Password Change Personal Greeting Group Distribution List Setting Go to Step 4 For your password, avoid setting it to obvious combinations of numbers.
5-9 Mailbox Setup Subscriber's Main Command Menu 12 3 5 4 6 * Mailbox Management 1 4 Change Owner's Name 3 2 Change Password Change Personal Greeting Group Distribution List Setting Go to Step 4 Recording Y our Name Record the name by which most people know you.
5-10 Mailbox Setup Subscriber's Main Command Menu 12 3 5 4 6 * Mailbox Management 3 Change Owner's Name 12 Change Password Change Personal Greeting Group Distribution List Setting Group No.
5-11 Mailbox Setup Tip Step 5, 6 — If a group name is already recorded, press [1] to change this name, then record the new one. Step 7 — Y ou can erase the name by pressing [3]. The VPS will play the recording for you when you specify a personal group distribution list.
5-12 Mailbox Setup Tip Step 6 — Y ou can delete all members by pressing [1]. Step 7 — Y ou can keep the mailbox and play the next mailbox by pressing [2]. Subscriber's Main Command Menu 12 3 5 4 6 * Mailbox Management 3 Change Owner's Name 12 Change Password Change Personal Greeting Group Distribution List Setting Group No.
5-13 Mailbox Setup Message W aiting Lamp Notification Setting The VPS illuminates the message waiting lamp of your extension when a new message is recorded in your mailbox. 1 Log in the main command menu . 2 Press 6 for Other Features. 3 Press 2 to set Message W aiting Notifica- tion.
5-14 Mailbox Setup Setting Notification by Calling The VPS calls the preset telephone or beeper when a new message is recorded in your mailbox. Set the fol- lowing three parameters as appropriate. The VPS can notify your beeper with the callback number of the party who left the message.
5-15 Mailbox Setup Setting Notification by Calling Y ou must have your System Manager authorize the use of the Callback Number Entry Mode beforehand. Subscriber's Main Command Menu 1 3 4 5 * Other Features 1 Message Waiting Notification Setting Interview M.
5-16 Mailbox Setup Setting Answer Lengths for the Interview Mailbox Subscriber's Main Command Menu 1 3 4 5 * Other Features 1 Message Waiting Notification Setting Interview M.B. Management External Message Delivery Go to Step 5 2 3 Answer Length Record Question Erase Question 2 6 3 2 1 Every Subscriber can maintain an interview mailbox.
5-17 Mailbox Setup Recording Questions for the Interview Mailbox Subscriber's Main Command Menu 1 3 4 5 * Other Features 1 Message Waiting Notification Setting Interview M.B. Management External Message Delivery Go to Step 5 2 3 Answer Length Record Question Erase Question 2 6 3 2 1 1 Log in the main command menu .
5-18 Mailbox Setup Erasing Questions fr om the Interview Mailbox 1 Log in the main command menu . 2 Press 6 for Other Features. 3 Press 1 for Interview Mailbox Manage- ment. 4 Press 3 to erase the question. • The VPS plays question No. 1. 5 Press 1 to erase question No.
Repeat Previous Next Erase Reply Rewind Fast Forward Transfer Scan 1 1 1 2 3 4 5 6 7 8 Record message Add Mailbox Review Mailing List 1 2 3 1 2 3 1 1 Play the message Play previous message Play next m.
1 Call Transfer Status Call Blocking Call Screening Intercom Paging Beeper Access All disable 1 2 3 4 5 Incomplete Call Handling Status Leaving a Message Covering Extension Intercom Paging Beeper Access Operator Return to A.
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Panasonic Business Systems U.K. Panasonic House, Willoughby Road, Bracknell, Berkshire RG12 8FP Printed in Japan PSQX1277ZB KF0997CM1018.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Panasonic KX-TVP200E c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Panasonic KX-TVP200E - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Panasonic KX-TVP200E, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Panasonic KX-TVP200E va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Panasonic KX-TVP200E, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Panasonic KX-TVP200E.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Panasonic KX-TVP200E. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Panasonic KX-TVP200E ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
