Manuel d'utilisation / d'entretien du produit DMR-EH65 du fabricant Panasonic
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Oper ating In str uction s D VD Recor der Model No. DMR-EH65 The illustration shows the model f or Australia and N. Z. [For ]Aust rali a]an d]N.Z . Dear customer Thank you for purchasing this product. For optimum performance and saf ety , please read these instructions carefully .
2 RQT8380 -If you see this symbol- CA UT IO N! THIS PR ODUCT UTILIZES A LASER. USE OF CONTR OLS OR ADJUSTMENTS OR PERFORMANCE OF PR OCEDURES O THER THAN THOSE SPECIFIED HEREIN MA Y RESUL T IN HAZARDOUS RADIA TION EXPOSURE. DO NOT OPEN CO VERS AND DO NO T REP AIR Y OURSELF .
3 RQT8380 T able of contents HDD, disc and card information . . . . . . . . . . . . . . . . . . . .4 Important not es for recording . . . . . . . . . . . . . . . . . . . . . 8 HDD (Hard disk driv e) handling care . . . . . . . . . . . . . . . . 9 Disc and c ard handling .
4 RQT8380 HDD , disc and car d inf ormation (continued on the ne xt page) HDD and discs you can use for recor ding and play Disc type Hard di sk drive (HDD) ≥ 250 GB D V D-RAM ≥ 4.
5 RQT8380 (continued) § 1 The amount of t he recordable disc space doesn’t increase e ven if t he programme is deleted when y ou use one time recording disc. § 2 [RAM] Can be play ed on Panasonic D VD Recor ders and D VD-RAM compatible D VD pla yers.
6 RQT8380 HDD , disc and card information . § Cl ose the session after recording. Play ma y be impossible on some discs due to the condition of the recording. ≥ The producer of the disc can control how discs ar e play ed. So you may not alwa y s be able to control play as described in these operating instructions.
7 RQT8380 ≥ Compatibl e with: F A T 12 or F A T 16 ≥ Y ou can use SD Memor y Cards with the follo wing capacities (from 8 MB to 2 GB). ≥ Useable memory is slightly less than the card capacity . ≥ Please confir m the latest inf orm ation on the f ollowing website.
8 RQT8380 Impor tant notes for recor ding ≥ It is not possible to recor d to both HDD ( Hard Disk Dr iv e) and D VD drive simultaneously . When re cording a bilingual pr ogramme [HDD] [RAM] Both main and secondary audio can be recor ded. Y ou can change the audio during pla yback.
9 RQT8380 HDD (Hard disk drive) handling care The HDD is a high precision recording instrument and because of its long recording capability and high speed operation it i s a very s pecial device that is easily susceptib le to damage. As a basic rule, sav e import ant content to a disc as bac kup.
10 RQT8380 Disc and car d handling ∫ How to hold a disc or car d Do not touch the recorded s urf ace or t he terminal s urf ace. ∫ Concerning non-cartridge discs Be careful about scratches and dir t. ∫ If there is dirt or condensation on the disc Wipe with a damp cloth and then wipe dry .
11 RQT8380 Inc luded accessories ∫ Batteries ≥ Inser t so the poles ( i and j ) match those in the remote control. ≥ When closing the lid, insert it from the j (minus) side. ≥ Do not use rechargeable type batteries. ≥ Do not mix old and new batteries.
12 RQT8380 Contr ol reference guid e Instruct ions f or operations are generally described using the remote control. 1 T ur n the unit on ( ➡ 17) 2 Select drive (HDD , D VD or SD) ( ➡ 20, 28, 34) 3 Select channels and title numbers, etc.
13 RQT8380 1 Stand by/on s witch ( Í /I ) ( ➡ 17) Press t o swi tch the unit f rom on to standb y mode or vice v ersa. In stand by mode, the u nit is st ill consu ming a smal l amount of power .
14 RQT8380 STEP 1 Connection ≥ Before connection, t ur n off all equipment and read t he appropr iate operating instruct ions. ≥ Select t he conne ction pa ttern t hat matches your e n v ironment from patt ern A–B. Co nfirm conn ections not list ed below with your de aler.
15 RQT8380 The S VIDEO OUT ter minal achiev es a more vivid picture than the VIDEO OUT term inal. (Actual results depend on the t elevision.) COMPONENT VIDEO terminals can be used for either interlace or progressive output ( ➡ 73) and provide a purer picture than the S VIDEO O UT ter minal.
16 RQT8380 STEP 1 Conne ction HDMI is the next-generat ion interface f or digital devices. When connected to an HDMI compatible unit, an uncompres sed digital a udio and video signal is transmitted. Y ou can enjo y high quality , digital video and audio with just one cord.
17 RQT8380 STEP 2 Channel reception setti n gs and TV aspect settings 1 T urn on the tele vision and select the appropriate A V input to suit the connections to t his unit. 2 Press [ Í D VD] to turn th e unit on. A uto-Setup star ts. This takes about 5 m inutes.
18 RQT8380 STEP 3 Set up to match y our television and remote control Y ou can enjo y progressive video by connecting th is unit’ s COMPONE NT VIDEO OUT term inals to an LCD/plasma tele vision or LCD projector compatible with progressiv e scan ( ➡ 73).
19 RQT8380 Y ou can configure the remote control TV operati on buttons to turn the tele vision on/off, change the television input mode, select the tele vision channel and change the tele v ision volume . 1 P oint the remote control at the television While pressing [ Í TV], enter the code with the numb ered buttons.
20 RQT8380 Recording tele vision programmes See also “Important notes for recordi ng” ( ➡ 8). Depending on the type of disc used for recording or the t ype of broadcast, there may be restrictions on the titl e you are trying to record. ≥ [RAM] It is not possible to record continuously from one side of a double sided di s c to the ot her .
21 RQT8380 Depending on the c ontent being recorded, th e recording times m ay become shor ter than indicated. (The times provided on this char t ar e an estimate.) § 1 It is not possible to record or pla y continuous ly from one side of a double sided disc t o the other .
22 RQT8380 Recor ding television pr ogrammes [HDD] [ RAM] [-R ] [-R W‹V›] [+R] [+RW] Du rin g re cord ing Press [ ¥ REC] on the m ain unit to se lect the recor ding time. ≥ Y ou can specify up to 4 hours later . ≥ The unit display changes as s hown below .
23 RQT8380 [HDD] [RAM] [-R] [-RW‹V ›] [+R] [+RW ] The unit sets the best possible picture quality that fits the recording within the remaining disc space. T he recording mode becomes FR mode. ∫ Using “ Flexible Rec” is convenient in the se kinds of situations.
24 RQT8380 Timer re cording See also “Important notes for recordi ng” ( ➡ 8). Depending on the type of disc used for recording or the t ype of broadcast, there may be restrictions on the titl e you are trying to record. [HDD] [ RAM] [-R ] [-R W‹V›] [+R] [+RW] ≥ Y ou can enter up to 32 progr am mes up to a month in adv anc e.
25 RQT8380 1 Press [PROG/CHECK]. 2 Press [ 3 , 4 ] to select “N ew Timer Programme” and press [ENTER]. 3 Press [ 1 ] to mo ve through the items and change the items with [ 3 , 4 ]. ≥ Press and hold [ 3 , 4 ] to alter the Start (Star t time) and Stop (Finish time) in 30-minute increments .
26 RQT8380 Timer rec ording 1 While the uni t is on Pres s [DRIVE SELECT] to select t he recor d ing drive and press [ ∫ ]. 2 Pres s [ 2 , 1 ] to s elect “Sto p Recording” and press [ ENTER].
27 RQT8380 ≥ Even when t he unit is turned off, y ou can display the timer recording list by pressing [ PROG/CHECK]. Press [PR OG/CHECK]. ∫ T o change a programme Press [ 3 , 4 ] to select the programme and p ress [ENTER]. ( ➡ 25 , step 3) ∫ T o delete a programme Press [ 3 , 4 ] to select the programme and p ress [ ¢ ].
28 RQT8380 Pla ying r ecorded video contents/Pla ying play-only discs Preparation ≥ T ur n on the tele v ision and select the appropriate video input to suit the connections to this unit. ≥ T ur n on this unit. 1 Press [D RIVE SE LECT] to select t he HDD or D VD drive .
29 RQT8380 ∫ When a menu screen appears on th e television [DVD- V] [DV D-A ] Press [ 3 , 4 , 2 , 1 ] to select the item and press [ENTER ]. Some items can also be s elected using the numbered buttons. [VCD] Press the numbered buttons to select the item.
30 RQT8380 Pla ying recorded video conte nts/Playing pla y-only discs Refer to the c ontr ol reference on page 28. (continued) Press [A UDIO]. [HDD] [ RAM] [-RW‹VR›] [VCD] and DivX LR > L > R ^------- --------} [DVD-V ] [DVD-A] Y ou can change the audio channel number each time you press the butt on.
31 RQT8380 Pla ying DivX discs, MP3 discs and still pictures (JPEG/TI FF) DivX MP3 ≥ If there is a larg e amount of still picture data etc. within a MP3 file, play may not be poss ible . Still pictures (JPE G, TIFF § 2 ) § 1 T otal number of recognizable file i ncluding MP3, JPEG, DivX and other type of files i s 4000.
32 RQT8380 Playing DivX discs, MP 3 discs and still pic tures (JPE G/TIFF) [CD] Y ou can play CD-R/CD-R W discs which contain MP3 files , DivX video contents or still pictures that hav e been rec orded on a computer.
33 RQT8380 DivX Video-on-Demand (VOD) content is encrypted for cop yr ight protection. In order to play DivX V OD content on this unit, y ou first need to register the unit. Fol low the on line instructions f or purchasing DivX V OD content to enter the unit’ s registration code a nd register the unit .
34 RQT8380 Playing DivX discs, MP 3 discs and still pic tures (JPE G/TIFF) Refer to the c ontr ol reference on page 32. [HDD] [ RAM] [CD] [SD] ≥ Y ou can use SD Memor y Cards with capacities from 8 M B to 2 GB ( ➡ 7). ≥ Y ou can p la y back still pictures recorded onto a CD-R/CD-RW on a PC.
35 RQT8380 ∫ T o sele ct th e still pict ures in ano ther folder ( ➡ 7, Stru cture of folders display ed by th is unit) [RAM] [SD] T o switc h to another higher fol der (Only if there is a multiple number of higher f olders r ecognizable) 1 While the Album View screen is displa yed Press [SUB MENU].
36 RQT8380 Using on-screen menu s/Status messa g e 1 Press [DISPLA Y]. ≥ Depending on the condition of the unit (pla ying, stopped, etc.) and disc c ontents, there are some item s that you cannot select or c hange. 2 Press [ 3 , 4 ] to sele ct th e menu and press [ 1 ].
37 RQT8380 This function wor ks only when t he elapsed p la y time is displayed. Select the item for repeat pla y . Depending on the disc, the items that can be selected will differ . § Only when you ha ve set “Progressive” to “On” in the Setup menu ( ➡ 18).
38 RQT8380 Editin g tit les/ chapt ers [HDD] [ RAM] [-R ] [-R]DL] [-RW‹ V›] [+R] [+R]DL] [+RW ] [-RW‹VR›] (Y ou cannot edit finaliz ed discs.) ≥ The maximum number of items on a disc: [HDD] –Titles: 500 –Chapters: Approx. 1000 per title (Depends on the state of recording.
39 RQT8380 After performing steps 1–5 ( ➡ 38) § Multiple editing i s possible. After performing steps 1–7 ( ➡ 38) § Multiple editing i s possible. Title operations Delete § [HDD] [RAM] [-R] [-R]DL] [- RW‹V›] [+R] [ +R]DL] [+RW] Press [ 2 , 1 ] to selec t “Delete” and pr ess [ENTER ].
40 RQT8380 Creating, editin g and pla ying pla ylists [HDD] [ RAM] ≥ The maximum number of items on a disc: –Pla ylists: 99 –Chapters in playlists: A ppro x. 1000 (Depends on the state of recording. ) ≥ If you e xceed the m aximum numbers of items for a disc, all the items entered will not be recorded.
41 RQT8380 [HDD] [RAM] [-RW‹VR› ] (Play only) 1 While stopped Press [FUNCTIONS]. 2 Press [ 3 , 4 ] to select “T o Others” and pres s [ENTER]. 3 Press [ 3 , 4 ] to select “Pla ylists” and press [ ENTER]. 4 Press [ 3 , 4 , 2 , 1 ] to select the pla ylist.
42 RQT8380 Editin g stil l pic tures [HDD] [ RAM] [S D] ≥ Y ou can ed it pictures and albums. ≥ Y ou can use SD Memor y Cards with capacities from 8 M B to 2 GB ( ➡ 7). ≥ Y ou cannot edit still pict ures recorded on CD-R/CD-RW . Preparation ≥ Pre ss [DR IV E S ELE CT ] to select the HDD , D VD or SD driv e.
43 RQT8380 After performing steps 1–4, page 42 § Multiple editing i s possible. [Not e] ≥ Timer recordings do not star t when performing “Add Pictures”, “Create A lbum”, “Cop y to D VD-RAM ” or “Copy to HDD”. ≥ Y ou cannot perform “Add Pictures” or “Create Album” to a higher f o lder .
44 RQT8380 Delete Navigator [HDD] [RAM] [-R] [-R] DL] [-RW‹V› ] [+R] [+R]DL] [+RW] [SD] (Y ou cannot delete items on f inalized discs. ) ≥ A title or a picture cannot be restored on ce it is deleted. Make cer tain bef ore proceeding. ≥ Y ou cannot delete while r ecording or copying.
45 RQT8380 Copying titles or playlists § 1 T o high speed copy titles (or playlist s created from those titles) , set “Rec for High Speed Copy” to “On” before recording to t he HDD ( ➡ 22).
46 RQT8380 Copying t itles or playlists ∫ Speed and recor ding mode when copying [HDD] > [RAM] : High speed [HD D] > [-R] [-R] DL ] [-RW‹V›] [+R] [+R]DL] [+R W] : Refer to the f ol lowing table.
47 RQT8380 [HDD] ,-. [RAM] [+RW] [-RW‹V R›] > [HDD] [HDD] > [-R] [-R]DL] [-RW‹V ›] [+R] [+R]DL] [SD] > [HDD] [RAM] Y ou can order titles and pla ylists as desired for copy to disc. See also the notes “Before cop y ing” ( ➡ 46). 1 While stopped Press [FUNCTIONS].
48 RQT8380 Copying t itles or playlists (Continued) Refer to the c ontr ol reference on page 46. COPY Navigator/Cop ying list indicators ∫ T o edit the copying list Select the item in step 6– 4 ( ➡ 47, right column) 1 Press [SUB MENU]. 2 Press [ 3 , 4 ] to select the oper ation and press [ENTER].
49 RQT8380 [DVD- V] > [HDD] Y ou ca n cop y the cont ent of fi nali zed D VD-R, D VD-R DL, D VD-R W (D VD-Video f ormat), + R, and + R DL t o the HDD and re-ed it. While pla ying a disc, the content being play ed is copied to the HDD according to the s et time.
50 RQT8380 Copy ing still pictur es [HDD] [ RAM] [S D] ≥ Y ou can use SD Memor y Cards with capacities from 8 M B to 2 GB ( ➡ 7). ≥ Y ou cannot copy pictures rec orded to CD-R/CD-RW . [SD] While stopped put t he card in the slot , and the menu ( ➡ below) is automatically display ed.
51 RQT8380 ∫ T o edit the copying list Select the item in step 6– 3 (f or a still picture) or 6– 5 (for a f older ) ( ➡ 50, r ight column) 1 Press [SUB M ENU]. 2 P ress [ 3 , 4 ] to select the operation and press [ENTER]. Delete All: Delete all items registered on the copying list.
52 RQT8380 Copy ing from a video cassette re cor der e.g., Connect ing to the A V3 or D V input terminal s on the front Y ou can also c onnect to the A V4 input ter minals on t he rear . ≥ T ur n off the unit and other video equipment before connecting.
53 RQT8380 HDD , disc and card management [HDD] [RAM] [-R] [-R] DL] [-RW‹V ›] [+ R] [+ R]DL ] [+RW ] [-R W‹V R›] [ SD] ≥ Y ou can use SD Memor y Cards with capac ities from 8 MB to 2 GB ( ➡ 7). 1 While stopped Press [FUNCTIONS]. 2 Press [ 3 , 4 ] to select “T o Others” and pres s [ENTER].
54 RQT8380 HDD , disc and car d management Refer to the c ontr ol reference on page 53. [HDD] [ RAM] Preparation ≥ Press [DRIVE SELECT] to select the HDD or D VD dr iv e. ≥ Release protection ( ➡ 53). After performing steps 1–3 ( ➡ 53) 4 Press [ 3 , 4 ] to sele ct “ Del ete all titl es” and pre ss [ENT ER].
55 RQT8380 [-R] [-R ]DL ] [-RW ‹V›] [+R] [+R] DL] [+RW] Y ou can select the bac kground that will be displa yed as the D VD- Video top menu after finalizing. Preparation Press [DRIVE SELECT] to select the D VD drive. After performing steps 1–3 ( ➡ 53) 4 Press [ 3 , 4 ] to select “T op Menu” and press [ENTER].
56 RQT8380 Ente ring text [HDD] [ RAM] [-R] [-R]DL] [- RW‹V›] [+R] [+R]DL] [+ RW] [SD] Y ou can give names to recorded titles, etc. The maximum number of characters: § Title name for timer recording [Note] If a name is long, parts of it may not be sho w n in some screens.
57 RQT8380 FUNCTIONS window By using the FUNCTIONS window you may access the main functions quickly and easily . 1 While st opped Pres s [FUNCTIO NS]. Functions display ed depend on the select ed drive or type of disc. 2 Pres s [ 3 , 4 ] to select an item and press [E NTER].
58 RQT8380 Changing the unit’ s setting s 1 While stopped Press [FUNCTIONS]. 2 Pres s [ 3 , 4 ] to s elect “T o Oth ers ” and press [ENTER]. 3 Pres s [ 3 , 4 ] to sel ect “Setup” and press [ENTER]. 4 Pres s [ 3 , 4 ] to s elect the tab and press [ 1 ].
59 RQT8380 (continued) The settings remain intact e ven if y ou switch the unit to standby . Summary of settings Ta b s Men us Options (Un derlined items are the factory presets.) T uning Man ual ( ➡ 62) Auto-Setup Restar t ( ➡ 63) Disc Se tti n gs for Pl ayb ack ≥ Press [ENT ER] to show the following settings.
60 RQT8380 Changing the unit’ s settings Refer to the c ontrol re ference on page 58 . Ta b s Men us Options (Underlin ed items are the fa ctory presets.) Sound Dynamic Range Compression [DVD -V] (Dolby Digital only) Change the dy namic range for late night viewing.
61 RQT8380 Ta b s Men us Options (Un derlined items are the factory presets.) Connecti on TV Aspect ( ➡ 17) Set to m atch the type of tele vision connected.
62 RQT8380 Changing the unit’ s settings Refer to the c ontrol re ference on page 58 . 1 While stopped Press [FUNCTIONS]. 2 Press [ 3 , 4 ] to select “T o Othe rs” and press [ENTER]. 3 Press [ 3 , 4 ] to select “Setup” an d press [ENT ER]. 4 Press [ 3 , 4 ] to select “T unin g” and press [ 1 ].
63 RQT8380 Y ou can re star t auto channe l setting if s et up ( ➡ 17) fails for som e rea son . After performing steps 1–4 ( ➡ 62) 5 Press [ 3 , 4 ] to select “Auto-Setup Restar t” an d press [ENTER]. The confir mation screen appears. 6 Press [ 2 , 1 ] to select “ Y es ” and press [ ENTER].
64 RQT8380 Changing the unit’ s settings Refer to the c ontrol re ference on page 58 . In the case of a p ower f ailure, the c lock setting remains in m emor y for approximately 60 minutes. 1 While stopped Press [FUNCTIONS]. 2 Press [ 3 , 4 ] to select “T o Other s” and press [ENTER].
65 RQT8380 Messages On the t elevision Page A uthoriz ation Er ror . ≥ Y ou are tr ying to pla y the DivX V OD content that was purchased with a diff erent registration code. Y ou cannot p la y the content on this unit. (DivX) 32, 33 Cannot finish recording co mpletely .
66 RQT8380 Messages On the u nit’ s di splay The f ollowing messages or service numbers appear on the unit’ s disp la y when som ething unusual is detected during star tup a nd us e. Page § The message are alternately display ed. DVD (“ ∑ ” stands f or a number .
67 RQT8380 Frequently ask ed questions Refer to the f ollowing items if you hav e any doubts about unit operations. Set up Pa g e Disc Recording What equipment is necessar y to play multi channel surround sound? ≥ Y ou cannot pla yback multi-channel sound on th is unit wi thout other equipment.
68 RQT8380 T roub leshooting guide Before requesting service, make the f ollowing checks . If you are in doubt about some of the check points, or if the solutions indicated in the char t do not solve the problem, consult your dealer for instructions.
69 RQT8380 Sound Pag e Operation No sound. Low v olume. Distorted soun d. Cannot he ar the d esired audio type. ≥ Check the connections and the “Digital A udio Output” settings. Chec k the input mode on the amplifier if you hav e conn ected one.
70 RQT8380 T ro ubleshooting gu ide Recordi ng, ti mer recor ding and co pying Pa g e Cannot re cord. Cannot co py . ≥ Y ou haven’t inserted a disc or the disc you inser ted cannot be recorded on. Inser t a disc the unit can rec ord onto . ≥ The disc is unf or matted.
71 RQT8380 Play Pag e Edit Play fails to start even when [ 1 ] (PLA Y) is pressed. Play starts but th en stops immediately . ≥ Inser t the disc correctly with the label facing up . ≥ The disc is dirty . ≥ Y ou tried to pla y a blank disc or disc unplay able on this unit.
72 RQT8380 T ro ubleshooting gu ide Still pictures T o reset this unit Cannot display Direct Navigator screen. ≥ This scr een cannot be d isplay ed dur ing recording or copy . — Cannot edit or f ormat a card. ≥ Release the c ard’ s pr otection setting.
73 RQT8380 Glossary Bitstream This is the digital f orm of multi-channel audio data (e.g., 5.1 channel) bef ore it is decoded into its v ar ious channels. CPPM (Content Protection for Prerecord ed Media) A copy protection system used f or D VD-Audio files.
74 RQT8380 Specificat ions Recording system D VD-RAM : D VD Video Recording format D VD-R : D VD-Video format D VD-R DL (Dual Lay er) : D V D-Video f or mat D VD-RW : D VD-Video format +R +R DL (Doub le Lay er) +R W Recordable d iscs D VD-RAM: V er. 2.
75 RQT8380 Saf ety preca utio ns Set the unit up on an ev en sur f ace awa y from direct sunlight, high temperatures, high humidi ty , and excessiv e vibration. These conditions can damage the cabinet and other components, thereby shor tening the unit’ s ser vice life .
Index Album Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Play . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Ang le . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Asp ect . . . . . . . . . . . . . . . . . . . . . . .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Panasonic DMR-EH65 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Panasonic DMR-EH65 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Panasonic DMR-EH65, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Panasonic DMR-EH65 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Panasonic DMR-EH65, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Panasonic DMR-EH65.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Panasonic DMR-EH65. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Panasonic DMR-EH65 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
