Manuel d'utilisation / d'entretien du produit IP Phone 1230 du fabricant Nortel Networks
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Norte l Communication Ser ver 1000 Nor tel IP Phone 1230 User Guide Title page.
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Revision history 3 Revision histor y April 2008 Standard 02.01. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0. April 2008 Standard 01.09. This document is up-issued to support Nortel Communication Server 1000 Rele ase 5.
Revision history 4 December 2007 Standard 01.02. This document is up-issued to support Nortel Communication Server 10 00 Release 5.5 and to reflect changes to the images. December 2007 Standard 01.01. This document is issued to support Nortel Communication Server 1000 Rele ase 5.
Contents 5 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Regulatory and safet y information . . . . . . . . .
Contents 6 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 45 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 45 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . .
Contents 7 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Call Override features . . . . . . . . . . . . . . . . . . . . .
Contents 8.
Welcome 9 W elcome Your IP Phone 1230 brings vo ice and data to your desktop. The IP Phone 1230 can directly connect to a Lo cal Area Network (LAN) through an Ethernet connection.
Welcome 10 Feature over view Your IP Phon e 1230 suppo rts the followin g features : • four context-sensitive sof t keys (self-labeled) Note: Context-sensitive soft keys are Nor tel Communication Server dependent. Some IP Phones are no t configured to support context- sensitive soft key functionality .
Welcome 11 - ten lines/features you can access through Second Pa ge Functionality • headset jack • handset jack • 10/100 Ethernet ports - one Ethernet port for LAN connectio n - one Ethernet por.
Welcome 12 Figure 2: IP Phone 1230.
Regulatory and safety information 13 Regulator y and safety information This equipment has bee n tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection again st harmf ul interference in a residential installation.
Regulatory and safety information 14 Other Safety Approvals: IE C 60950-1: ITE equipment - Sa fety - Part 1: General requirements Table 1 on pa ge 14 shows the EMC compliance for various jurisdictions.
Regulatory and safety information 15 Table 2 on pa ge 15 shows the Safety compliance for various jurisdictions. European Community EN 55022 Class B Emis sions: Information technology equipment - Rad i.
Regulatory and safety information 16 Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safe ty - Part 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements.
Regulatory and safety information 17 Note 1: This equipment has been tested a nd found to comply with the limits for a Class A digital devi ce, pursuant to Part 15 of the FCC Rules. These limits are designed to pr ovide reasonable protection against harmful interferen ce when the equipment is operated in a commercial environm ent.
Regulatory and safety information 18 the user will be required to correct the interferen ce at his own expense. The user should not make change s or modifications not expressly approved by Nortel Networ ks. Any such changes could void the user’s authority to oper ate the equipment • Reorient or reloca te the re ce ivin g an te nn a .
Regulatory and safety information 19 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC.
Regulatory and safety information 20 DenAn regulator y notice for Japan Connecting Power Use only Nortel-appr oved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone. Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone in to an ISDN connection.
Regulatory and safety information 21 Location Nortel recommends th at you install your IP Phone 123 0 away fr om direct sunlight..
How to get help 22 How to get help This section explains how to get help for Nor tel products and services. Getting Help from the Nortel Web site The best way to get technica l su pport for Nortel products is from the Nortel Technical Su pport Web site: www.
How to get help 23 www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchase d a ser vice con tr ac t for your Nortel product from a distributor or an authorized rese ller, contact the technica l support staff of the distributor or re seller .
How to get help 24.
Using your IP Phone 1230 25 Using your IP Phone 1230 After you familiarize yo urself with the IP Phone 1230 features, you can start to use the IP Phone. This secti on describes how to use the IP Ph one 1230. Getting star ted The following section introduces th e imp ortant details of the IP Phone 1230.
Using your IP Phone 1230 26 IP Phone 1230 contr ols This section describes the controls on the IP Phon e 123 0. Depending on your geographic region , the IP Phone 1230 includes key caps with English text labels. In this documen t, text in parentheses indicates the labels that appear on the key caps; for example, (Service s).
Using your IP Phone 1230 27 A steadily lit icon beside a featur e key indicates the fe ature is active. A flas hing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed pa ge of keys, the IP Phone automatically displays the page with the active key.
Using your IP Phone 1230 28 Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key c luster is used for up, down, left, and ri ght movement s. Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor.
Using your IP Phone 1230 29 Press the Headset key to answer a call using the headset or to switch a call from th e handset or handsfre e to the headset. The Headset LED indi cator, embedded in the Headset key, lights to indic ate that the headset is in use.
Using your IP Phone 1230 30 Press the Directory key to access directory services. Press the Services key an d use the navigation keys to access th e following items: • T elephone Options — Volume .
Using your IP Phone 1230 31 IP Phone 1230 display Your IP Phone 1230 display is div ided into thr ee sections: • T en user-defined feature key labels appear on the up pe r section.
Using your IP Phone 1230 32 Figure 3 on pa g e 32 shows the IP Ph one 1230 LCD screen Figure 3: IP Phone 1230 LCD screen Call features and Flexible Feature Codes Some features are not available on all te lephones. Call features and Flexible Feature Code s (FFCs) must be assigned to yo ur telephone and supported by system software.
Installing your IP Phone 1230 33 Installing your IP Phone 1230 This section details the steps and precautionary measures to perform during IP Phone inst allation. The sta ndard IP Phone 1230 package includes the following accessories: • foot st and • handset • handset cord • 2.
Installing your IP Phone 1230 34 Figure 4: Connections on the IP Phone 1230 Perform the following steps to connect the components of the pho ne and to install the phone.
Installing your IP Phone 1230 35 Attaching the foot stand (optional) Attach the foot stand in the ap pr opri ate slots, de pending on the d esired angle for your IP Phone. If you insert the foot stand into the upp er slots, your IP Phone sits at a 25-degree angl e.
Installing your IP Phone 1230 36 1. Plug the headset cord into the headset jack on the back of the IP Phone 1230 marked with the ) symbol. Figure 4 on pa g e 34 shows the connections on the back of the IP Phone 1230. 2. Thread the cord through the chan nel in the side of the foot stand.
Installing your IP Phone 1230 37 Connecting the LAN Ethernet cable Note: Y our IP Phone 1230 supports bo th AC power a nd PoE optio ns, including IEEE 802.3 sta ndard power . T o use local AC power , you can order the o ptional AC adap ter separately .
Installing your IP Phone 1230 38 W all-mounting the IP Phone (optional) You can install your IP Phone 123 0 on a wall. Wall-mount the IP Phone using the two keyholes on th e back of the IP Phone. Yo u d o not n eed the foot stand for wall-mounte d applications.
Customizing your IP Phone 1230—basic features 39 Customizing your IP Phone 1230—basic features This section explain s how to customize the features on your IP Phone 1230 to meet your re quirements. Note: Call fe atures and F lexible Feat ure Codes ( FFC) must be assigned to your IP Phone 1230 and sup ported by system soft wa re.
Customizing your IP Phone 1230—bas ic features 40 T elephone Option s The Telephone Options menu item provides you with access to the following features on your IP Phone 1230: • “Adjusting volum.
Customizing your IP Phone 1230—basic features 41 Note: If a menu includes a submenu, an ellipsis (...) appears after the command. To use the Telephone Opt ions menu, perform the following steps: 1. Press the Services ke y. 2. Press th e Up or Down keys to scroll and select Telephone Options .
Customizing your IP Phone 1230—bas ic features 42 Adjusting volume To adjust the volume: 1. Press the Services ke y, selec t Telephone Opti ons , and select Volume adjustm ent 2. Press th e Up or Down keys to scroll and select one of the following: — Ringer — Handset listen — Handsfree listen — Heads et liste n —B u z z e r 3.
Customizing your IP Phone 1230—basic features 43 Adjusting the display screen contrast You can adjust the co ntrast using th e Local Tools menu; however, Nortel recommen ds that you use the Telephone Options menu.
Customizing your IP Phone 1230—bas ic features 44 Selecting a language Information that appears on the display is available in multiple languages. This language setting co ntrols the language only fo r IP Phone 1230 features . Use the following procedure to configure the language .
Customizing your IP Phone 1230—basic features 45 Selecting date and time forma t Several date and time forma ts are available. Formats are base d on the 12-hour and 24- hour clocks.
Customizing your IP Phone 1230—bas ic features 46 Selecting a local dialpad tone When you press a key, the respon se can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone , or no sound. This is known as the Local Dialpad Tone. Use the following procedure to choose a local dialpad tone.
Customizing your IP Phone 1230—basic features 47 V iewing IP Phone information The Local Set Info option displays the followin g IP Phone-specific information. • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Phone infor mation.
Customizing your IP Phone 1230—bas ic features 48 Per forming diagnostics The Diagnostics command displays the followin g IP Phone-specific information.
Customizing your IP Phone 1230—basic features 49 Configuring Call Log Options Use the call log option to con figure the f ollowing prefer ences: • “Configuring the Callers Li st log” on page 4.
Customizing your IP Phone 1230—bas ic features 50 Configuring New Call Indication You can configure your IP Phone 1230 to display a message that indicates a new call. By default, this option is On. Use the following procedure to configure New Call Indication.
Customizing your IP Phone 1230—basic features 51 Configuring Prefer red Name Match You can configure your IP Phone 1230 to display the name of th e caller as defined in your Personal Directory. By default, the option is Off. Use the following procedure to configure Preferred Name Match.
Customizing your IP Phone 1230—bas ic features 52 Configuring the area codes Use the Area Code Setup menu to save up to three area codes. Wh en a call arrives with an area code that matches one of t.
Customizing your IP Phone 1230—basic features 53 Use the following procedure to edit area code display. 4. Press th e Up or Down keys to scroll and select one of the following: — 1st Code — 2nd Code —3 r d C o d e 5. Press the Enter key. 6. Use the dialpa d to ente r th e nu m be r at the prompt.
Customizing your IP Phone 1230—bas ic features 54 3. Press the Enter key. 4. Press th e Up or Down keys to scroll and select one of the following: — 1st Code — 2nd Code —3 r d C o d e 5. Press the Enter key. 6. Use the dialpad to edit the number.
Customizing your IP Phone 1230—basic features 55 Selecting a ring type Use the Ring type option to configu re the IP Phone ring tone. Use the following procedure to select a rin g type. 1. Press the Services ke y, selec t Telephone Opti ons , and select Ring type.
Customizing your IP Phone 1230—bas ic features 56 Enabling or disabling Call Timer The call timer measures the call duration . Use the following procedure to enable or disable Call Timer. 1. Press the Services ke y, selec t Telephone Opti ons , and select Call timer.
Customizing your IP Phone 1230—basic features 57 Enabling OnHook Default Path Use the OnHook Defa ult Path option to enab le Headset or Handsfr ee for your IP Phon e 1230.
Customizing your IP Phone 1230—bas ic features 58 Use the following procedure to rename the labels. Use the followin g procedure to restore the default labels. 1. Press the Services ke y, selec t Telephone Optio ns , and select Change Feature Key label.
Customizing your IP Phone 1230—basic features 59 Configuring the name display format You can configure your IP Phone 1230 to display the name of the calling party in one of the following formats: • first name, last name • last name, first name Use the following procedure to configure name display format.
Customizing your IP Phone 1230—bas ic features 60 Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n the dialpad without picking up the handset or pressing the Handsfree key.
Customizing your IP Phone 1230—basic features 61 3. Press the Select soft key to save the configuration. or Press the Cancel to can cel the modifications.
Customizing your IP Phone 1230—advanced features 62 Customizing your IP Phone 1230—advanced features You can customize featur es on your IP Phone 1230 to meet your requirements .
Customizing your IP Phone 1230—advanced features 63 Note: The Password Admin and Virtual Office Login menus are not available on every IP Phone 1230.
Customizing your IP Phone 1230—advanced features 64 T urning Password Pro tection on or off Use the following procedure to turn Password Pr otection on or off. 5. Press the Enter key. 6. Enter you r new passw ord using the dialpad. To enter special characters, press the Up key.
Customizing your IP Phone 1230—advanced features 65 Note: The default configuration for Password Protection is of f. Configuring an Electr onic Lock on your IP Phone Use the Electronic Lock feature to prevent other s from making calls from your IP Phone 1 230.
Customizing your IP Phone 1230—advanced features 66 Unlocking your IP Phone 1230 Use the following procedure to unlock your IP Phone 123 0. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password . or 4. If you dial locally, pr es s the Goodbye key.
Customizing your IP Phone 1230—advanced features 67 Customizing the Personal Director y Use the Personal Directory featu re to create and stor e up to 100 conta cts of your choice.
Customizing your IP Phone 1230—advanced features 68 Editing an entry Use the following procedure to edit an entry in the Personal Directory. 2. Press the Add soft key. If the message “D ir ectory is full” appears, delete one or more entries to accommodate a new entr y.
Customizing your IP Phone 1230—advanced features 69 Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 2. Press th e Up or Down keys to scroll and select the desired entry. 3. Press the Edit soft key and make the necessary changes.
Customizing your IP Phone 1230—advanced features 70 Copying an entr y Use the following procedure to copy an entry in the Per sonal Directory. 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry.
Customizing your IP Phone 1230—advanced features 71 Searching for an entr y Use the following procedure to search for a n entr y in the Personal Directory. 6. Press the Done soft key to save the changes. or Press the Cancel soft key to return to the Personal Directory without saving your changes.
Customizing your IP Phone 1230—advanced features 72 Configuring the Local T ools menu Your IP Phone 1230 has both local a nd server-based telephone tools and features. This section discusses the variou s tools and features availabl e locally on your IP Phon e 1230.
Customizing your IP Phone 1230—advanced features 73 The function of some keys on the IP Phone 1230 differs based on the situation. Table 5 on pa ge 73 describes the function of each key for navigating and using menus. Table 6 on pa ge 73 describes the key functions in dialog boxes.
Customizing your IP Phone 1230—advanced features 74 When you work in Edit mode, the first field of the item is selecte d and a blinking cursor appears to th e right of the current edit position . Table 7 on page 74 describes th e na vigation key functions in Edit mode.
Customizing your IP Phone 1230—advanced features 75 Note: Chan ges ma d e to the dis pla y Contrast using this method are lost if you reset the IP Phone. T o avoid this situation, Nortel recommends that you us e the Contr ast Adjustment control in th e T elephone Options menu for contr ast adjustment.
Customizing your IP Phone 1230—advanced features 76 Note: This language setting only contro ls the lang uage used in the local menus on your IP Phone . T o select the language for features on your IP Phon e, press th e Servic es key, select Telephone Options, and select Language… 2.
Customizing your IP Phone 1230—advanced features 77 3. Network Configuration The Network Configuration to ol displays information that was config ured when you installed the IP Phone 1 230.
Customizing your IP Phone 1230—advanced features 78 Logging on to V ir tual Office Use the following procedure to activate Virtual Office on your office IP Phone 123 0 from your remote IP Phone.
Customizing your IP Phone 1230—advanced features 79 A successful logon tran sfers all the features, time, date, and tones of your office IP Phone 1230 to your remote IP Phone. Your Virtua l Office session expires after a fixed period of time which your system administrator determines .
Customizing your IP Phone 1230—advanced features 80 Using Vi rtual Office on your remote IP Phone The display characteristics, including size of the display area, differ with IP Phone models. Your Virtual Office disp lay depends on the remote IP Phone that you use to log on to your Virtual Office.
Customizing your IP Phone 1230—advanced features 81 Disconnecting your office IP Phon e from a remote IP Phone Use the following procedure to disconnect your office IP Pho ne from a remote IP Phone. Logging off Virtual Office Use the following procedure to log off fr om Virt ual Office when working on a remote IP Phone.
Operating your IP Phone 1230 82 Operating your IP Phone 1230 This section describes how to operat e your IP Phone 1230. It descr ibes operations such as entering te xt, making a call, using the Corporate directory, and using the Redial List.
Operating your IP Phone 1230 83 6. If the key you want is not visible, press the More soft k ey to access the next layer of soft keys . 7. Press th e Up key to access the s ymbols. 8. Press th e Left or Right keys to move to a specific symbol. 9. Press th e Choose soft key to select a symbol.
Operating your IP Phone 1230 84 • “Using the Personal Direc tory” on pa ge 93 • “Using Predia l” on page 94 • “Using AutoDia l” on page 95 • “Using Ring Again” on p age 97 • .
Operating your IP Phone 1230 85 Dialing an entry Use the following procedure to dial an en try in the Callers List. Deleting an entry Use the following procedure to delete an entry in the Callers List. 1. Press th e Up or Down keys to scroll and select the desired entry.
Operating your IP Phone 1230 86 Deleting the entire Callers List Use the following procedure to delete the e ntire Callers List. Using the Redial List The Redial List logs a maximum of 20 outgoing calls. When the list is full, the system over writ es th e old es t en try .
Operating your IP Phone 1230 87 Dialing an entry Use the following procedure to dial an entry in the Redial List Deleting an entry Use the following procedure to delete an entry in the Redial List. 1. Press th e Up or Down keys to scroll and select the desired entry.
Operating your IP Phone 1230 88 Deleting the entire Redial List Use the following procedure to delete the e ntire Redial List. Using Off-hook dialing Perform the following steps to make a call by using the handset. 1. Press the Del soft key. 2. Choose Yes to confirm the deletion of the entire Redial List.
Operating your IP Phone 1230 89 Using On-hook dialing Perform the following steps to make a call with out lifting the handset. 1. Leave the hand set in the cr adle. 2. Press the line (DN) key. 3. Listen for the dial tone an d dial the number. 4. When the called party a nswers, lift th e handset.
Operating your IP Phone 1230 90 Using Handsfree dialing Use handsfree dialing to make a call using the built-in micro phone and speaker or using a headset.
Operating your IP Phone 1230 91 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handse t mode. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree .
Operating your IP Phone 1230 92 Switching from handsfree to headset Use the following procedure to switch from handsfree to headse t. Using the Corporate Directory The Corpora te Directory feature pr ovid es an alphabetic list of entries sorted by last name.
Operating your IP Phone 1230 93 Making a call using the Corporate Directory Use the following procedur e to make a call using the Corporate Directory. Note: This feature is n ot available on all IP Phon es. Contact your system administrator to fi nd out if this feat ure is available for you r use.
Operating your IP Phone 1230 94 Personal Directory, press the Directory key, and sel ect Personal Directory . Using Predial Use the Predial feature to enter, preview, and edit numbers be fore you make a call. Making a call Use the following procedure to make a call using the Predial featur e.
Operating your IP Phone 1230 95 Editing a Predial number Use the following procedure to edit a Predial number. Using AutoDial Use the AutoDial feature to display, store, and auto matically dial telephone numb ers. Using AutoDial to make a call Use the following procedure to make a call using the Autodial feature.
Operating your IP Phone 1230 96 Storing an AutoDial number Use the following procedure to store an Autodial number. Displaying an Auto Dial number Use the following procedure to display an AutoDial number. 1. Without lifting the handset, press the AutoDial key.
Operating your IP Phone 1230 97 Using Ring Again Use the Ring Again feature to automat ically redial the number if you receive a busy tone, or if your ca lled party does not answer. Your IP Phone 1230 rings when the pe rson you called becomes avail able.
Operating your IP Phone 1230 98 Deactivating Ring Again before noti fication Use the following procedure to deactiva te Ring Again before notification. Using Last Number Redial Use the Last Number Redial fe ature to automatically redial the most recently dialed number.
Operating your IP Phone 1230 99 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-d i git code. You ca n store, edit, and automatically dial frequently-called telephone numbe rs. Storing a Speed Call number Use the following procedure to store a Speed Call numb er .
Operating your IP Phone 1230 100 Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restr ictions placed on your IP Phone. Using HotLine Use the Hot Line featur e to autom at i ca lly dial a nu mbe r.
Operating your IP Phone 1230 101 Using Intercom Calling Use the Intercom feature to call a member o f your intercom group by pressing the code assigned to that member.
Operating your IP Phone 1230 102 Answering a call Each incoming call causes the IP Phone to rin g, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash.
Operating your IP Phone 1230 103 Activating Automatic Answerback Use the following procedure to activate Automa tic Answerback. Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerb ack. Note: Calls are not forwarded to the voice message service.
Operating your IP Phone 1230 104 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group . Answering a call at a specific extension in any pickup group Use the following procedur e to answer a call at a specific extension in any call pickup group.
Operating your IP Phone 1230 105 Managing calls during a call You can use the following featur es during a call: • “Using Call Hold” on page 105 • “Using Call W aiting” on page 106 • “.
Operating your IP Phone 1230 106 Placing a call on hol d Use the following procedure to place a call on hold. Retrieving a call on hold Use the following procedure to retrieve a call on hold. Using Call W aiting The Call Waiting feature produces a to ne to alert you to an incoming call when you are already on a call.
Operating your IP Phone 1230 107 Answering an call during another call Use the following procedure to answer a call during another call. Returning to the original call Use the following procedure to return to the original call. T ransferring a Call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on .
Operating your IP Phone 1230 108 Transferring a call to a third party Use the following procedure to transfe r a call to a third party. Returning to the original cal l if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete.
Operating your IP Phone 1230 109 Transfering a call using Timed Reminder Recal l Use the following procedure to transfe r a call using Timed Reminder Recall.
Operating your IP Phone 1230 110 Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone.
Operating your IP Phone 1230 111 Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Parking a call on a DN (not System Park DN or own DN) To park a call on a DN (not System Park DN or own DN), perform the following procedure.
Operating your IP Phone 1230 112 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedu re. Retrieving a parked call Use the following step to retrieve a parked call. Note: When Call Park is configured network-wide, you can use this feature acr oss networks.
Operating your IP Phone 1230 113 Recording a Calling Pa rty (Caller) Number During a call, use the Calling Party Number feature to record the calling party number, or to charge the call to an account number .
Operating your IP Phone 1230 114 Managing calls while away fr om your desk You can use th e following fe atures when you are away from your desk t o manage an incoming call and to ensure you do not mi.
Operating your IP Phone 1230 115 Deactivating Call Forward Use the following procedure to deactivate Call Forward. Reinstating a Call Forward number Use the following procedure to reinstate a Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls th at originate from internal DNs.
Operating your IP Phone 1230 116 Forwarding internal calls only Use the following procedure to forward internal calls only. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call For wa rd . Reinstating Internal Call Forward number Use the following proc edure to reinstate an Inter nal Call Forward num ber.
Operating your IP Phone 1230 117 Using Remote Call Forward Use the Remote Call Forwar d feature to forward calls on your IP Phone to another DN from a remote telepho ne. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward.
Operating your IP Phone 1230 118 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 6. Dial the number to which to forward the calls. If the number dialed is inva lid, you hear a fast busy signal. 7. Press the # key.
Operating your IP Phone 1230 119 Managing multipar ty calls Use the following features to enable multipa rty conversations • “Using Call Join” on page 1 19 • “Setting up a Confer en ce Call.
Operating your IP Phone 1230 120 Setting up a Conference Call Use the Conference fe atur e to initiate a conferen ce call for a group of three to six people including yourself. The maxim um nu mber of people supported in a conference call depends on the IP Phone configur ation.
Operating your IP Phone 1230 121 Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active conferees an d to disconnect a conferee from the conferen ce call. Viewing active conferees Use the following procedure to view active confere es.
Operating your IP Phone 1230 122 Using Group Call Use the Group Call feature to automatically call member s of a predefined group, one at a time, until all members an swer. Calling group members Use the following procedure to call group members. 3. For a single conferee, press the Goodbye key.
Operating your IP Phone 1230 123 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. Note: During a group call, only the person who initiated the g roup call ca n put the call on hold.
Operating your IP Phone 1230 124 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Ph one appear bu sy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy.
Operating your IP Phone 1230 125 Hotel applications Hotel applications are a group of ho sp itality features that increase th e value of the IP Phone 1230.
Operating your IP Phone 1230 126 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 3. Dial the Automatic Wake-Up time in a 24-hour time fo rmat (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hou rs followed by th e minutes.
Operating your IP Phone 1230 127 Verifying Automatic Wake-Up call Use the following procedure to veri fy Automa tic Wake-Up call. Activating Message Registration Use the Message Registration fe ature to read, change, or reset meters that log your IP Phone calls .
Operating your IP Phone 1230 128 Changing meter Use the following procedure to change a meter. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Press the MRK key. 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room.
Operating your IP Phone 1230 129 Resetting a meter to zero Use the following procedure to reset a mete r to zero . Using Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the IP Phone in your room.
Operating your IP Phone 1230 130 3. Dial one of the following cleaning statu s codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped You hear an interrupte d dial tone.
Operating your IP Phone 1230 131 Using Room Status Use the Room Status feature to display the stat us of a room. Displaying room status Use the following procedure to enter clea ning status. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room.
Operating your IP Phone 1230 132 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room.
Operating your IP Phone 1230 133 Paging Features The IP Phone 1230 supports the following paging vo ice ca ll features: • “Using Call Page Connect to make an announce ment” on p age 133 • “U.
Operating your IP Phone 1230 134 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. Using Automatic Post-selection The called party is either busy on the telep hone or away from their desk. To page the called party, you do n ot need to redial the number of th e called party.
Operating your IP Phone 1230 135 Answering a Radio Page If you carry a Radio Pager, a page indi ca tes that a caller tried to reach you by dialing your DN. If the Radio Pa ge syst em is config ured to fun ction in Meet-me mode, you can an swer the page call from any IP Phone.
Operating your IP Phone 1230 136 Using V oice Call Use the Voice Call feature to make an announ cement from another IP Phone speaker. Making a voice call Use the following procedure to make a voice call. Responding to a voice call Use the following procedure to respon d a voice call.
Operating your IP Phone 1230 137 • “Using Enhanced Override” on p age 139 Overriding a busy signal Use the Override feature to overrid e a bu sy signal and interr upt another call.
Operating your IP Phone 1230 138 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. Answering a call camped-on to your extension Use the following procedure to answer a call camped-on to your extension . 1. Dial a number. You receive a busy tone .
Operating your IP Phone 1230 139 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forc ed Camp-o n. 1. Dial a number. You receive a busy signa l. 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on.
Operating your IP Phone 1230 140 Using Centrex ser vices You can use a few Centrex services from your IP Phone . Contact your system adminis tra to r to dete r min e if the follo win g fe atu r es ar .
Operating your IP Phone 1230 141 Miscellaneous call features Some call featu res are ava ilable only if yo ur system ad ministrator configures them. Contact you r system administrator to determin e if the following call features are available.
Operating your IP Phone 1230 142 Using Call Trace without a Call Trace key Use the following procedure to use Ca ll Trace without a Call Trace key. Charging a call or char ging a forced call Use the Call Charge feature to charge a ca ll to a specific account.
Operating your IP Phone 1230 143 Charging a call in progress Use the following procedure to charge a call in progress. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone , dial the number. 1. Press the Trans sof t key.
Operating your IP Phone 1230 144 Charging a transf erred call to an account Use the following procedure to charge a transferred call to an account. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key.
Operating your IP Phone 1230 145 Charging a conference call to an account Use the following procedure to char ge a call to an account when yo u ad d someone to a conference call 4. After you hear the dial tone, dial the number to which you are transfe rring the call.
Operating your IP Phone 1230 146 Using the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two linked IP Phones enab le one person to signal the oth er. The person s ignaled hea rs a buzz. 3. Dial the charge account number.
Operating your IP Phone 1230 147 Using Privacy Release Use the Privacy Release feature to e nable one or more people who share your DN to join a call. Using External Se r ver Applications Use External Server Applications to directly access a variety of applications from your IP Phone 1230.
Troubleshooting your IP Phone 1230 148 T roubleshooting your IP Phone 1230 This section provides basic informat ion about troubleshoo ting your IP Phone 1230 if Virtual Office causes a problem. For additional help, see “How to get help” on page 22 .
Troubleshooting your IP Phone 1230 149 Invalid ID (1) Incorrect User ID entered. Enter correct User ID. User ID is not in Gatekeeper database . Notify system administra tor. Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered.
Troubleshooting your IP Phone 1230 150 Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote IP Phone has no Station Control Password. Notify system administra tor. Permission Denied (4) Incorrect User ID entered. Enter correct User ID.
Troubleshooting your IP Phone 1230 151 Flexible Feature Codes Use the Table 11 to track and organize the FFCs assigned to features by your system administrator. Permission Denied (6) Incorrect User ID entered. Enter correct User ID. Incorrect Station Control Password entered.
Troubleshooting your IP Phone 1230 152 Automatic Wake-Up Verify Malicious Call Trace Call Detail Recording Charge Acco unt Override Call Forward All Calls Activate Pickup Ringing Number Call Forward A.
Troubleshooting your IP Phone 1230 153 Station Control Password Change Virtua l Offic e Te rm in al Log On T able 11: Flexib le Feat ure Codes (Par t 3 of 3) FFC Feature FFC Feature.
IP Phone 1200 LCD Expansion Module 154 IP Phone 1200 LCD Expansion Module This section provides information about the LCD Expansion Module (12- key self-labeling) supported by the IP Phone 1230. The LCD Expansion Modu le is a hard ware accessory that con nects to the IP Phone 1230 and provides additi onal line appearances and fe ature keys.
IP Phone 1200 LCD Expansion Module 155 Keys and descriptions For the location of the ke ys and components on th e LCD Expansion Module, see Figure 6 on page 155 .
IP Phone 1200 LCD Expansion Module 156 Table 12 on page 156 gives a description of the keys an d components of the LCD Ex pansion Modu le. For information about co nnecting the Expansion Module, see the Expansion Module for IP Phone 1200 Series Quick Installation Gu ide (NN40050-303).
Terms you should know 157 T erms you should know Calling Par ty Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and telephone n umber .
Terms you should know 158 Feature display An area that shows status infor mat ion abo ut th e featur e in use. It also displays the name and st atus of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message , con tact, or feature status by a flash, wink, steady on, or of f.
Terms you should know 159 Navigation keys Keys used to scroll through menus and list s appearing on the LCD display screen. Off-ho ok Any line selected to make a call or receive an incoming call.
Terms you should know 160 programmable laye rs. These keys are also used to configu re parameters in the T elephone Op tions menu. Special dial tone The three consecutive tones follow ed by dial tone that yo u hear when access ing IP Phone features .
Ind e x 161 Index A About the IP Phone 2004 157 Accessing display diagnostics 45 Accessory Expansion Module 11 Adjusting volume 42 Answering a call 102 Applications 28 Area Code setup 52 AutoDial Tran.
Index 162 Ethernet port s 11 Expansion Module 154 F Feature display 158 Fixed key 15 8 Flexible Feature Code (FFC) 158 Flexible Feature Co de s 151 G Getting started 25 Goodbye key 29, 158 H Headset k.
Index 163 P Paging tone 159 Password Admin 31 Performing Diagn os tics 48 Placing a call on hold 106 Power over Ethernet 11 Privacy Release 147 Q Quit key 29 R Radio Page 133 Redial 29 Regulatory an d.
Index 164 Using Internal Call Forward 115 Using Last Number Redial 98 Using Make Set Busy 124 Using Off-ho ok dialing 88 Using On-hook dialing 89 Using Predial 94 Using Remote Call Forward 117 Using R.
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Norte l Communication Ser ver 1000 Nor tel IP Phone 1230 User Guide Copyright © 2007–2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Nortel Networks IP Phone 1230 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Nortel Networks IP Phone 1230 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Nortel Networks IP Phone 1230, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Nortel Networks IP Phone 1230 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Nortel Networks IP Phone 1230, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Nortel Networks IP Phone 1230.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Nortel Networks IP Phone 1230. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Nortel Networks IP Phone 1230 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
