Manuel d'utilisation / d'entretien du produit 1140E du fabricant Nortel Networks
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Norte l Communication Ser ver 1000 IP Phone 1140E User Guide Title page.
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Revision history 3 Revision histor y June 2009 S tanda rd 03.02. This document is up-issu ed to support Nortel Communications Server 100 0 Release 6.0. May 2009 S tanda rd 03.01. This document is up-issu ed to support Nortel Communications Server 100 0 Release 6.
Revision history 4 June 2006 S tandard 4.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 sof tware. Adde d support for new security features. Februar y 2006 S tandard 3.00. This document is issued to support Nortel Communication Se rver 1000 Release 4.
Contents 5 Contents About the Nortel IP Phone 1 140E . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 48 Enabling OnHook Default Pat h . . . . . . . . . . . . . . . . . . . . 49 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 49 Configuring the name display f ormat .
Contents 7 Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Using Ring Again . . . . . . . . . . . . . . . . . . . . . .
Contents 8 Talking with more than one perso n . . . . . . . . . . . . . . . . . 114 Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 114 Using Conferee Selectable Display .
Contents 9 Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 148 Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 150 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 151 Using Resume Normal Mode .
Contents 10.
About the Nortel IP Phone 1140E 11 About the Nor tel IP Phone 1140E Your Nortel IP Phone 1 140E brings voice and data to the desktop by connecting direc tly to a Lo ca l Area Netw or k (L AN) th ro ug h an Ether ne t connection.
About the Nortel IP Phone 1140E 12 Note: Some IP Phone 1140E phones are not configured to support soft key functionality . Consul t your system administrator .
About the Nortel IP Phone 1140E 13 • wireless headset support using a Bluetooth® 1.2 wireless technology comp liant Audio Gateway (Headset Pr ofile, Bluetoo th Power Class 2).
About the Nortel IP Phone 1140E 14 Te l e p h o n e c o n t r o l s This section de scribes the controls on yo ur IP Phon e 1140E. In s ome geographic regions, the IP Phone 114 0E is offered with key caps that have English text labels.
About the Nortel IP Phone 1140E 15 Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, a nd the Handsf ree featur e. Press the top button to incr ease the volume, and press the b ottom button to decrea se the volume.
About the Nortel IP Phone 1140E 16 Use the Enter key, at the center of the Navigation key cluste r, to confirm menu selections. In most me nus, you ca n use the Enter key instead of the Select so ft key. Press the Hold key to put an active call on hold.
About the Nortel IP Phone 1140E 17 When a messa ge is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds, this indicator flashes. When your IP Phone 1140E firmware is being upda ted, the b lue Feature Status Lamp indicator flas hes.
About the Nortel IP Phone 1140E 18 Press the Directory key to access directory services. Press the Services key an d use the navigation keys to access th e following items: • Telephone Options: — .
About the Nortel IP Phone 1140E 19 (continued) • Password Admin: — Station Control Password The Password Ad min menu is not available on all IP Phone 1140E phone s.
About the Nortel IP Phone 1140E 20 T elephone display Your IP Phone 1140E has three display ar eas: • The upper displa y area provides labels for the six self-labeled line/ programm able feature key labels .
About the Nortel IP Phone 1140E 21 Security features The following s ecurity featu res are av ailable on yo ur IP Phone 1140E: • Using encrypted calling • Managing you r Station Co nt ro l Passw or d (SCP W) Using encrypted calling Your IP Phone 1140E supports secure communica t ion using SRTP media encryption.
About the Nortel IP Phone 1140E 22 Note: The default configuration for Password Protection is of f. T o turn Pass word Protection on or o ff: 3. Press the Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password .
About the Nortel IP Phone 1140E 23 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode . 3. Use the dialpad to enter your password (if Password Protection is enabled).
Entering and editing text 24 Entering and editing text You can enter and edit text on your IP Phone 1140E using the following methods: • “Entering text using the IP phone dia lpad” on page 24 .
Entering and editing text 25 Entering text usi ng the USB keybo ard You can use the USB keyboar d, when con nected, to enter text in the tools and graphical applications. For number entry in phone ap plications (for example, when dialing), you can use the keyboard to en ter digits (0–9), as well as * and #.
Entering and editing text 26 To edit an entry in your Personal Director y, press the Directory key, and select the desired entry from your Per s onal Directory. T o edit text with the sof t keys: 1. Press th e Edit soft key. 2. Press th e Left/Right navigation keys to mov e through the text.
Connecting the components 27 Connecting the components Figure 4 shows connections on the IP Phone 1140E. Figure 4: IP Phone 1140E connections WA R N I N G Ensure that the protective rubber ca p on the Accessory Expansion M odule port is in pl ace when the port is not in use.
Connecting t he components 28 Before you begin Connecting the components of the phone CA UTION Damage to Equipment Do not plug your IP Phone 1 140E into a regular phone jack. This result s in severe damage to the IP Phone. Consult your system administrator to ensure that you plug yo ur IP Phon e int o a 10 / 100BaseT Ethernet jack.
Connecting the components 29 Figure 5: Release the IP Phone 1140E from the stand Use the following steps to connect the components of your ph one. 1. Remove t he stand co ver. Pull upward on the cent er catch as indicated in Figure 6 on page 30, and remove the stand cover.
Connecting t he components 30 Figure 6: Remove the stand cover 2. Connect the AC power adap ter (opt ional). Connect the ada pter to the AC adapter jack in the bo ttom of the ph one. Form a small be nd in the cable, and then thread the adapter cord through th e channels in the stand.
Connecting the components 31 over the CA T5e cable, the LAN must support Power over Ethernet, and an AC adapter is not requ ired. Note 2: Y ou must use CA T5e (or later) cables if you want to use gigabit Ethernet. 3. Install the han dset. Conne ct the end of the han dset cable w ith the short straight section into the handset.
Connecting t he components 32 Figure 7: Cable r outing tracks and mounting holes 8. Wall-mount your phone (o ptional). Your IP Phone 1140E can be mounted either by: (Method A) using th e mounting hole.
Connecting the components 33 mounting screws, an d th en tighte n the top screws. See Figure 7 on page 32. Method B: Attach the 15-cm (6-inch) CAT5 e cable, position the stand over the mounting rivets, and slide the phon e down the wall so that the rivets fit into the slots on th e stand, indicated in Figure 7 on page 32 (Method B).
Configuring Telephone Options 34 Configuring T elephone Options Your IP Phon e 1140E Services menu lists the following submenus: •T h e Telephone Options menu enables you or your s ystem administrato r to con figu r e IP Phone preferences. The Telephone Options menu offers the optio ns shown in Figure 8.
Configuring Telephone Options 35 Using the T elephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volu me ” on pa ge 36 • “Adjusting the disp lay s .
Configuring Telephone Options 36 Adjusting the volume To adjust the volume, press the Services key and select Telephone Options , and select Volume adjustment… T o adjust the volume: 3. Press the Enter key. 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language… ).
Configuring Telephone Options 37 Adjusting the display screen contrast To adjust the LCD screen contrast, press the Servic es key, select Telephone Options , and se lect Contrast adju st ment . You can also adjust the contrast using the Local Too ls menu; Nortel recommends that you u s e the control in the Telepho ne Options menu.
Configuring Telephone Options 38 T o adjust the display screen contrast: Selecting a language The display is available in multiple lan guages. To choose a language, press the Services key, select Telephone Options , and select Language… This language setting co ntrols the language used by features on your phone only.
Configuring Telephone Options 39 T o select a language: Selecting date and time format Several date and time forma ts are available. Formats are based on the 12-hour and 24-ho ur clocks. To select the date and time format, press the Services key, selec t Telephone Options , and select Date/Time… T o select a date and time format: 1.
Configuring Telephone Options 40 Accessing dis play diagnostics The Display diagnostics optio n tests the IP Phone display screen and indicator lights.To access Di splay diagnostics, press the Services key, select Telephone Options , and select Display diagnosti cs .
Configuring Telephone Options 41 T o choose a local dialp ad tone: Viewi ng IP Phone info rmation The Set Info option displays the following phone-specific information: • General Info • Set IP Inf.
Configuring Telephone Options 42 T o view IP Phone information: Diagnostics The Diagnostics option displays the fo llowing phone-specif ic information: • Diag T ools (Ping, do Rout e Traces) • Eth.
Configuring Telephone Options 43 Configuring call log options Use the call log option to con figure the f ollowing prefer ences: • “Configuring the Caller s List log” on page 43 • “Configuri.
Configuring Telephone Options 44 Configuring New Call Indication You can configure your IP Phone 1140E to display a message to indicate that a new incoming call was received. The default configur ation is On. To configure new call indication , press the Services key, select Telephon e Options , and select Ca ll Log Option .
Configuring Telephone Options 45 Configuring Preferred Name Match You can configure your IP Phone 1140E to display the name of the caller as defined in your Pe rsonal Directory . The defa ult configu ration is Off. To configure Preferred Name Match, press the Services key, select Telephone Options , and se lect Call Log Option .
Configuring Telephone Options 46 This reordering is also per formed when you scroll through your Callers List. To configure area co des, pr ess the Services key, select Tele phone Options , and select Ca ll Log Option . T o configure default area codes (max imum of three): 1.
Configuring Telephone Options 47 T o edit area code display: Choosing a ring type The Ring type… option configures the IP Phone ring tone . To choose a ring type, press the Services key, select Teleph one Options , and select Ring type… 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup .
Configuring Telephone Options 48 T o select a ring type: Enabling or disabling Call Timer The call timer measures how long you ar e on each call. To enable Call Timer, pre ss the Services key, selec t Telephone Options , and select Call Timer . T o enable or disable Call Timer: 1.
Configuring Telephone Options 49 Enabling OnHook Default Path The OnHook Defa ult Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Phone while it is on- hook.To enable OnHook Default Path, press the Ser vices key, select Telephone Options , and se lect OnHook Default Path .
Configuring Telephone Options 50 Note: If a feature key is configur ed as an auto-dial key , the label does not change if the auto- dial key config uration chan ges. T o rename the labels: T o restore the default labels: To restore feature key labels, pr ess the Services key, sel ect Telephone Options , and select Ch ange feature key labels .
Configuring Telephone Options 51 Configuring the na me display format You can configure your IP Phone 1140E to display the name of the incoming calling pa rty in the following formats: • first name,.
Configuring Telephone Options 52 Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n the dialpad without picking up the handset or pressing the hand sfr ee key. To configure Live Dialpad, pr ess the Services key, select Telephone Options , and select Live Dialpad.
Configuring Telephone Options 53 Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, na m e (d ef au lt) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press the Services key, select Telephone Options and select Caller ID display order .
Configuring Telephone Options 54 1. Press th e Services key, select Telephone Options , and select Normal mode indication. 2. Press th e Up/Down navigation keys to scroll and select one of th e following: — On — Off 3. Press th e Select soft key to save the configuration, else press the Cancel key to cancel the modifications.
Configuring Local Menu options 55 Configuring Local Menu options Note: Many of the options discussed in this section are for administrato r use only . Do not m ake any chan ges unless instructed by an adm inistrator . Your system administrato r can estab lish a password for the Lo cal Tools menu.
Configuring Local Menu options 56 The key functions in dialog boxes ar e de scribed in Table 5. If you are working in Edit mode, the firs t field of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation key functions in Edit mode are described in Table 6.
Configuring Local Menu options 57 If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, an d click on an item to select it. Using the 1. Preferences submenu The Local Tools menu 1. Prefere nces submenu offers the following choices: • “Changing 1.
Configuring Local Menu options 58 T o adjust Contrast or Sleep settings: Changing 2. Language Use the Preferences menu item to configure local preferen ce s.
Configuring Local Menu options 59 Note: This language setting controls the langu ag e used in the local menus on your phone onl y . T o select the language used by feature s on your phone, press the S.
Configuring Local Menu options 60 T o select the active headset dev ice Enabling HID Commands To enable HID Commands, press the Right/Left navigation key to open the Local Tools menu, press the 1 key on th e dialpad to select 1. Preference s , and press the 3 key on the dialpad to select 3.
Configuring Local Menu options 61 Enabling USB Headset The wireless USB headset support incl uded in UNIStim firmware release 3.1 for IP Phones is the Jab ra GN9330E USB4 a nd the Plantronics CS50- USB and CS60-USB. The Plantronics CS50-USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra GN9330E USB utilize 1.
Configuring Local Menu options 62 1. Select the Headset option in the Preferenc es menu of the IP Phone 1120E, IP Phone 1140E, and IP Phone 115 0E. See the following Figure. Making a change in the Headset menu page will take a ffect immediately, but only tem porarily depe nding on w hat further action is tak en.
Configuring Local Menu options 63 4. Select the appropiate headset type in the Ac tive Head set Device f ield from a list of Wired, USB, or Bluetooth as depicted in the following figure. 5. Select the Enable HID Com mands check box to provide full HID for supported headset s.
Configuring Local Menu options 64 Note: Y ou can select the Headset T ype only for the Nortel USB Headset Adapters. If the Nortel USB Headset Adapter is not detected, the Head set T ype selection is disable d and cannot be modified. 7. Select the Back Light check box to control the backligh t on the Nortel USB Headset Adapters.
Configuring Local Menu options 65 headset since this choice has b een moved to the Headset menu. • Users of USB Audio on an IP Pho ne 1120E or IP Phone 1140E when connected to a BCM system may experience constant beepin g fr om the wireless headsets if the user inadvertently hits a call control keys in error.
Configuring Local Menu options 66 the dialpad to select 1. Preferen ces , and press the 3 key on the dial pad to select 3. Headsets. Note: The Headset type and Backlight options are only available when MHA is attached. Table 7 describes th e fe atu r es of the Nort el Mo bile Hea ds et Adapte r.
Configuring Local Menu options 67 familiar with the oper ation of the navigation keys to work in the Bluetooth Setup dialog box; see the Naviga tion keys descriptio n on page 1 5.
Configuring Local Menu options 68 3. Put your Blueto ot h te chn o log y he ad se t in its pairing or search mode. The procedure for doing th is can be diff erent for each headset. Refer to the documentation that accompanied your headset, or contact the ven dor.
Configuring Local Menu options 69 4. Search d evices. a. Ensure that your headset is in Pairing or Sear ch Mode. b. Press the Right navigation ke y twice, and h ighlight the Search button, displayed next to th e Search Devices item. c. Press the Enter key.
Configuring Local Menu options 70 5. When the name of your headset appears in the Found: bo x, pr es s the Stop soft key or wait for th e search to finish . When the search is complete, the message "Search Completed Found Device (s)" appears.
Configuring Local Menu options 71 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialp ad to enter the PIN for the wireless headset and press the Enter key.
Configuring Local Menu options 72 8. Choose one of the following: • If the headset is successfully pair ed with your phone, proceed to step 9. To verify that the pairing wa s successful, ensure that the headset appe ars in the list next to the Paired: item.
Configuring Local Menu options 73 9. Choose one of the following: • If the name of your headset appears in the Paired : box, proceed to step 10. • If more than one device is paired, and the one yo u wish to use is not shown in the Paired: box, naviga te to the one you want, as follows: a.
Configuring Local Menu options 74 Dual Pairing Headset s Take special care when using a "dual pair ing " type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E.
Configuring Local Menu options 75 Note: Unless you need to dual p air a headset, operating the h eadset with the 1 140E is simpler if the headset is only used with it s charging- only base. The desktop IP Phone base should be po wered off if it is not in use.
Configuring Local Menu options 76 T o unpair a wire le ss headset: 3. Press th e Enter key to toggle t his optio n on or off. A check mark indicates that the wireles s headset is used. Clear th e check mark to use a wired headset. T his option is on ( o ) by default.
Configuring Local Menu options 77 Your Blueto oth wireless tec hnology hea dset is no longe r paired with yo ur phone, and the wir ed headset can be used.
Configuring Local Menu options 78 Using the 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics submenu offers the following choices: • “Using 1. IP Set&DHCP Information” on page 78 • “Using 2. Network Diagno s tic Tools” on page 78 • “Using 3.
Configuring Local Menu options 79 Using 5. USB Devices The USB Devices tool provides information about any Unive rsal Serial Bus (USB) devices that you connect to your phone. Your IP Phone 1140E automatically dete cts USB devices wh en you connect them to the USB port in the back of the IP Phone.
Making a call 80 Making a call This section de scribes feat ures associate d with making a call. You can make a call from your IP Phone 1140E using any of the following: • “Using Off-ho ok dialing.
Making a call 81 Using On-hook dialing Use these steps to make a call by dialin g before lifting the handset: or 3. To terminate the call, choose one of the following: — Return the handse t to the cradle. — Press the Goodbye key . 1. Leave the hand set in the cradle.
Making a call 82 Using handsfree dialing Use handsfree dialing to use a built-in microph one and speaker, or a headset, instead of the handset. While on an active call, you can switch between hand set and handsfree mode. T o discontinue a handsfree call: T o mute a handsfr ee call: or 1.
Making a call 83 T o switch from handsfree to handset mode: T o switch from handset mode to hands free mode: T o use a headset: T o rele ase a call : Lift the handset. 1. Press the Handsfree key. 2. Replace the handse t. 1. Connect the headset to the headset jack or the handset jack.
Making a call 84 T o switch from handsfree to headse t: Using the Director y applications You can make calls using the following Directo ry applications available on your IP Phon e 1140E.
Making a call 85 T o scroll to a specific number: Making a call using the Personal Director y The Personal Directory featur e allo ws you to store a maximum of 100 entries consisting of names and nu mb e rs. To use the Per sonal Dir ectory, press the Directory key and select Personal Directory .
Making a call 86 T o make a call using the Personal Directory: Making a call usin g the Callers List The Callers List feature auto matica lly stores up to a maximum of 100 callers. After 100 callers h a ve been stored, each additional caller overwrites the oldest entry.
Making a call 87 Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, pr ess the Directory key and select Redial List . For information on how to configure and use the Redial List, refer to “Using the Redial List ” o n page 139.
Making a call 88 T o edit a Predial number: Using AutoDial Use the AutoDial feature to display, store, and au tomatically dial phone numbers. T o store an AutoDial number: 3. Lift the H andset when the called party answers or, if in hand sf re e mo d e, beg i n to speak.
Making a call 89 T o display an AutoDial number: T o use AutoDial: 2. Using the dialpad, dial the p hon e number (including access code) to be stored on the selected AutoDial key. 3. Press the AutoDial key a second time to store the number on the selected key.
Making a call 90 Using Ring Again Use the Ring Aga in feature if you receive a busy tone, or if there is no answer. Your IP Phone rings wh en the person you called becomes available. Ring Again automatically redials the number. T o activate Ring Again: T o call a Ring Again party when yo u receive notification: 1.
Making a call 91 T o deactivate Ring Again before notificat ion: Using Last Number Redial Use the Last Number Re dial feature to autom atically redial th e last dialed number.
Making a call 92 T o store a Speed Ca ll numb er: T o make a Speed Call: 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. 2. At the promp t : — Enter a one-, two-, or three-dig it code (0-999). — If required, dial the access code.
Making a call 93 Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restr ictions placed on your IP Phone. T o make a System S peed Call: Using HotLine Use the Hot Line feature to automatically dial a specific number.
Making a call 94 T o make an intercom call: T o answer an i ntercom call while on a line other than your intercom group line: 1. Lift the handset. 2. Press th e Intercom key. 3. Dial the one- or two-digit code for the desired intercom group memb er. or 1.
Answering a call 95 Answering a call Each incoming call caus es th e IP Pho ne to rin g, the LC D indicator ( R ) beside the line (DN) key to flash, and the Message Indicator lamp to flash. T o answ e r a ca ll: Choose one of the following four options: or •L i f t t h e handset.
While on an active c all 96 While on an active call You can use the following featur es during an active call: • “Placing a call on hold” on page 96 • “Transferring a call” on page 97 • .
While on an active ca ll 97 T ransferring a call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on . T o transfer a call to a third p arty: T o return to the origi nal call if the transfer is incomplete: 1. Press the Transfer soft key.
While on an active c all 98 Using Timed Reminder Recall Use the Timed Reminder Re call feature to receive a reminder tone when a transferred call is not answered . T o use Time d Reminder Recall: If the tran sferred ca ll is not answered, your IP Phone rings: 1.
While on an active ca ll 99 Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. T o contact the attendant while on a call: Using Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any IP Phone.
While on an active c all 100 T o park a call on the System Pa rk DN or y our own DN: T o park a call on a DN other than the System Park DN or you r own DN: T o park a call using the SPRE code or FFC: During an active call, press the Park sof t key twice.
While on an active ca ll 101 T o retrieve a parke d call: 3. To use an altern ate DN from the System Park DN or your own DN, dial the DN where you want to par k the call. Otherwise, proceed to step 4. 4. Choose one of the following: — Press the Transfer sof t key.
While on an active c all 102 Recording a Calling Par ty Number Use the Calling Party Num ber feature to record a caller number, or to charge a call to an account numbe r, during an established call.
While on an active ca ll 103 T racing a malicious call Use the Call Trace feature to trace nu isance calls within your system. This feature is not enabled on a ll IP Phone 1140Es. Contact your system administrator to configure th is feature on your IP Phone.
Incoming calls 104 Incoming calls You can use the following featur es when you have an incoming call: • “Using Automatic Answerback” on p age 104 • “Using Call Pickup” on page 104 • “U.
Incoming calls 105 T o answer an incoming call in another call pick up group: T o answer a call at a specific extension in any pickup g roup: or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset.
Incoming calls 106 Using Call W aiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answ er the new c all. T o answer an incoming call while on another call: T o return to the first IP Phone call: 3.
Incoming calls 107 If you do not have a Call W aiting key: 2. Press the line (DN) key associ ated with the first call. 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
While away from your desk 108 While away fr om your desk You can use the following featur es when you are away from your desk: • “Using Call Forward ” on page 108 • “Using Internal Call For .
While away from your desk 109 T o deactivate Call Forward: T o reinst at e Call Forward to the same number: Using Internal Call For ward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone system still ring at your IP Phone.
While away from your desk 110 T o de activate Inte rnal Call Forward: T o reinst at e Call Forward to the same number: Using Remote Call For ward Use the Remote Call Forward feature (from any IP Phone other than your own) to forward calls to any IP Phone.
While away from your desk 111 T o deactivate Remote Call Forward: 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password . A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone num ber, press the # key.
While away from your desk 112 Securing your IP Phone Use the Electronic Lock feature to prevent other s from making calls from your IP Phone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Statio n Control Password, refer to “Security featur es” o n page 21.
While away from your desk 113 T o unlock your IP Phone: or 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing th e FCC remo tely , dial your DN. 1. Lift the handset. 2. Dial the Electronic Loc k De ac ti va te FFC.
Talking with more than one pe rson 114 T alking with more than one person Use the following features to enable co nversations between more than two people: • “Using the Call Join fe ature” on pa.
Talking with more than one person 115 the conference feature supports de pends on the configuration of your IP Phone. T o set up a conference call: 1. While on a call, press t he Conference soft key to place the party on hold. You hear a dial tone. 2.
Talking with more than one pe rson 116 If the person you atte mpt to add to the conference is unavailable: Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active conferees and disconnect a confer ee from the conference call.
Talking with more than one person 117 T o disconnect a conferee: Using Gr oup Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer.
Talking with more than one pe rson 118 T o answer a group c all: 2. Press th e Group Call key or enter the Group Call FFC . — The feature automatically calls al l group members. The ico n flashes until all members answer. — The phone number s of the group members appear on the disp lay as they answer.
Talking with more than one person 119 T o end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f the group. However , the member s of the group call can disconnect from the call and not affect other members on the c all.
Working without interruption 120 W orking without interruption This section describ es feat ur es that provide unin terru p te d wor k tim e. Using Make Set Busy Use the Make Set Busy feature to make your IP Ph one appear bu sy to all callers.
Additional call features 121 Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone.
Additional call features 122 Using the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two IP Phones that are linked to gether enable one person to signal the other.
Additional call features 123 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhoo k Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. T o use Centrex/Exchange Line Switchhook Flash: 2.
Additional call features 124 Char ging a call or charging a forced call Use the Call Charge feature to charge a ca ll to a specific account. The Forced Charge featu re charges long-distance calls from an IP Phone restricted to local calls. T o charge a local or long-dist ance call to an accoun t befor e you dia l: T o charge a call in progress: 1.
Additional call features 125 T o charge a call to an account when you tran sfer a call: 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Det ail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call.
Additional call features 126 T o ch arge a call to an acc ount when you add someone to a conferen c e ca ll : 5. Press the Transfer soft key when you hear the IP Phone ring. You can talk privately to the person at the transfer number before you press the Transfer soft key.
Additional call features 127 Using Enhanced Override Use the Enhanced Override feature to override an active call after yo u attempt a Forc ed C amp -o n. Use Enhanced Over rid e to mak e a call or a consultation call, such as placing a call on hold and calling another party.
Additional call features 128 Using Forced Camp-on feature Use the Forced Camp-on featur e to automatically ring another IP Phone (internal or external) im mediately after that IP Phone disconne cts from its current call. T o us e Forced Camp -on: 2. Choose one of the following: — Press the Override key a gain.
Additional call features 129 Answerin g a ca ll ca mped - o n to yo ur ex te n si on : Overriding a busy signal Use the Override feature to overrid e a bu sy signal and interrupt another call. T o override a busy signal: 1. Choose one of the following: — Press the Override ke y.
Additional call features 130 Using Privacy Release Use the Privacy Release feature to enable one or more people who sh are your DN to join a call. T o use Privacy Release in an established state: Using Radio Page Use the Radio Page feature to page a person an d stay on the line until they answer.
Additional call features 131 T o use Automatic Preselection (Meet-me p age): T o use Automatic Post-selection: The called party is either busy on the IP Phone or away fr om the ir desk. To page the called party, you do not n eed to redial the number of the called party.
Additional call features 132 T o answer a Radio Pa ge: If you carry a Radio Pager, a page indi ca tes that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the p age call from any IP Phone.
Additional call features 133 T o make a vo ic e ca ll : T o respond to a voice call: 1. Lift the handset. 2. Press the Voice Call key and ma ke the announcement. 3. Press the Goodbye key . Your IP Phone rings once and the ca ller 's voice transmits through your speaker .
Additional phone features 134 Additional phone features The following features are de scribed in this section: • “Using the Personal Dire ctory” on page 134 • “Using the Callers List” on p.
Additional phone features 135 T o edit an entry: 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen.
Additional phone features 136 T o delete an entry: T o search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm soft key to delete the entry.
Additional phone features 137 Using the Callers List The Callers Lis t feature lo gs all incoming calls. The Caller s List can store up to 100 entries. When the list is full, the system overwrites the olde st entry. Use the Callers List fe atur e to r eview missed calls and to dia l calls.
Additional phone features 138 T o dial an entry: T o delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
Additional phone features 139 T o delete the entire Callers List: Using the Redial List The Redial List fe ature logs all ou tgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entr y. Use the Redial List feature to revie w calls made, and to redial previously dialed calls.
Additional phone features 140 T o dial an entry: T o delete an entry: T o delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
Additional phone features 141 Using V ir tual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer ca lls, and all your office IP Phone features, to a remote IP Phone.
Additional phone features 142 Note: A Virtual Office login from an IP Phone 1140E to an IP Phone 1 120E or IP Softphone 2050 is blocked in certain situations.
Additional phone features 143 A successful login transfers all the feat ures , time, date, an d t ones to yo ur Remote IP Phone from your Office IP Phone. Your Virtual Office sess ion expires after a fixed period of time, (determ ined by your system administra tor).
Additional phone features 144 Figure 9: Logged in to an IP Phone 1140E Figure 10 shows an IP Phone 1120E logged in a s a Remote phone to an IP Phone 1140E Office phone. Fewer display lines are available on the 1120E, so the display provides less information.
Additional phone features 145 Figure 11 shows an IP Softphone 20 50 logged in as a Remote phone to an IP Phone 1140E Of fice phone. In th is case, the information display is is arranged in a different fashion , bu t all the info rmation is visible at one time.
Additional phone features 146 Figure 12: Offic e phone displays the message Logged Out When activate d for Virtual Office by a Remote IP Phone, your Office IP Phone is logged out and no longer ope rational. If this is the case when you return to your office, you can di sconnect the remote login and regain control of your Office phone.
Additional phone features 147 T o regain operation of a IP Phone being used for V irtual Office: Logging out of Vi rtual Office While working on a Remote phon e, you can log out of Virtual Office usin g the following steps.
Additional phone features 148 T roubleshooting Vir tual Office Virtual Office can cause error messa ges to display on-screen. Table 9 lists error messages and describes actions to correct the causes.
Additional phone features 149 Permission Denied (1) Remote IP Phone has no Station Control Password. Notify system administra tor. Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote IP Phone has no Station Control Password.
Additional phone features 150 Using Media Gateway 1000B The Media Gateway 1000 B (MG 1000B) provides a means of extending CS 1000 Release 4.5 featur es to one or more remotely located branch offices using the Branch Office featur e. A branch office is a re mote location in the network wher e IP Phones, PSTN access, and TDM IP Phones are located.
Additional phone features 151 Using T est Local Mode Use Test Local Mode to check Lo cal Mode functionality (make and receive IP Phone calls). Test Local Mo de i s useful when pr ovisionin g has changed for an IP Phone on an MG 1000B Controller.
Additional phone features 152 T roubleshooting MG 1000B The MG 1000B can cause e rror messages to displa y on-screen. Table 10 lists error messages and describes actions to correct the causes. T able 10: T roubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local Mode.
Using Hospitality features 153 Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic W ake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your IP Phone, you can program the system to automatically place a call to you at a prede termined time.
Using Hospitality features 154 T o cancel an Automatic W ake-Up call: T o verify the time for the Automati c Wake-Up ca ll: 1. Lift the handset. 2. Dial the Automati c Wak e-Up Qu it FFC. 3. Press the Goodbye key . 1. Lift the handset. 2. Dial the Automati c Wake -Up Verify FFC.
Using Hospitality features 155 Activating Message Registration Use the Message Registration fe ature to read, change, or reset meters that log your hotel phone calls. T o read meters: T o change a meter: 1. Press the Message Reg istration key. 2. Dial the room Directory Number (DN).
Using Hospitality features 156 T o reset a meter to zero: Using Maid Identification Use the Maid Identification feature to tra c k the cleaning status of rooms. The maid enters the information from the IP Phone in each room. T o enter cleaning st atus: 1.
Using Hospitality features 157 Displaying Room Status Use the Room Status feat ure to display the stat us of a room using the Display Module. T o display the st atus of a room: 3.
Using Hospitality features 158 Changing the st atus of a room: 2. Dial the Directory Number (DN) for the room. The DN appears fo llowed by a two-digit code.
Using Hospitality features 159 2. Dial the Directory Number (DN) for the room. The DN appears fo llowed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room oc.
Accessing External Server Applications 160 Accessing External Ser ver Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1140E. To find out what featur es and serv ices are available, contact your system administrator.
Flexible Feature Codes (FFCs) 161 Flexible Feature Codes (FFCs) Use Table 11 to track t he FFCs assign ed by your system admi nistrator. T able 11: Flexible Fe ature Codes FFC Feature FFC Feature Auto.
Flexible Feature Codes (FFCs) 162.
Regulatory and safety information 163 Regulator y and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a resident ial installation.
Regulatory and safety information 164 • This equipm ent complies w ith FCC ra diation exposu re limits set f orth for an uncontrolled enviro nment. This equipment should be installed and operated with a minimu m dista nce of 20cm between the radiator and your body (excluding the handse t).
Regulatory and safety information 165 Table 13 lists Safety compliance for various jurisdictions . Other Safety Appr ovals: IEC 60950-1: ITE equipment - Safety - Part 1 : General requirements.
Regulatory and safety information 166 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC.
Regulatory and safety information 167 DenAn regulator y notice for Japan.
Regulatory and safety information 168.
Terms you should know 169 T erms you should know Calling Par ty Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and phone number .
Terms you should know 170 Director y Number (DN) A number consisting of one to seven digit s for an IP Phone, and also known as an extension number . Feature display An area that shows status infor mat ion abo ut th e featur e in use. It also displays the name and st atus of the active session.
Terms you should know 171 Message/Inbox A fixed key on your IP Phone 1 140E that connect s to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and list s appearing on the LCD display screen. Off-ho ok Any line selected to make a call or receive an incoming call.
Terms you should know 172 Special dial tone The three consecutive tones follow ed by dial tone that yo u hear when access ing IP Phone features . Station Control Password (SCPW) Enables security featu.
Index 173 Index A About the IP Phone 2004 11, 169 Answer a call 95 Attendant Recall 99 AutoDial 88 AutoDial Transf er 121 Automatic Answerback 10 4 Automatic Wake-Up 153 B Buzz signal 122 C Call Featu.
Index 174 Enter key 16 Entering and editin g te xt 24 Expand key 16 External server applications 160 F Feature display 170 Fixed key 17 0 Flexible Feature Code (FFC) 170 Flexible Feature Co des (FFCs).
Index 175 Q Quit/Stop key 17 R Radio Page 130 Record a Calling Party Number 102 Redial List 85, 87 Regulatory an d sa fety information 163 Remote Call F orward 11 0 Resume Normal Mode 151 Ring Again 9.
Index 176.
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Norte l Communication Ser ver 1000 IP Phone 1140E User Guide www .n ortel.com Copyright © 2005–2009, Nortel Networks. All Righ ts Reserved LEGAL NOTICE While the information in this document is bel.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Nortel Networks 1140E c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Nortel Networks 1140E - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Nortel Networks 1140E, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Nortel Networks 1140E va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Nortel Networks 1140E, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Nortel Networks 1140E.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Nortel Networks 1140E. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Nortel Networks 1140E ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
