Manuel d'utilisation / d'entretien du produit Attendant Console du fabricant Nortel
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Part No. P0936572 0 2 Business Communications Manager Attendant Console User Guide.
2 P0936 572 02 Copyright © 2002 Nortel Networks All rights reserved. The informati on in this docu ment is subj ect to change wi thout noti ce. The statem ents, co nfigurat io ns , technica l data, a nd recomme ndation s in this d ocument are be lieved to be accu rate and reliable , but a re prese nted wit hout expr ess or implie d warranty.
3 Attendan t Conso le User G uide Contents Chapter 1 Introducti on to Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About Atte ndant Co nsole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Contents P0936 572 02 Using the call proc essing ar ea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 7 The Edit Empl oyee Info rmation d ialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Using the Directory op tions .
Contents 5 Attendant Console Us er Guide Chapter 6 Generating report s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 About Atte ndant Co nsole repo rts . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Contents P0936 572 02.
7 Attendan t Conso le User G uide Chapter 1 Introduction to Attendant Console About A ttendan t Conso le Attendan t Consol e is a cal l-managemen t application that g ives your b usines s centra lised call management a nd cal l activity reporting capab ility.
8 Chapter 1 Intr oductio n to Att endant Cons ole P093657 2 02 Attendant Console c omponent s Attendan t Console is a sof tware applicat ion that has thr e e interrela ted compo nents: • Server c om.
Chapter 1 Introd uction to Attenda nt Consol e 9 Attendant Console U ser Guide Attendant Console featur es There ar e many fe atures an d benef its asso ciate d with Atte ndant Co nsole. Computer compatibility Attendan t Consol e combin es telec omm unicat ions with persona l comput ing to make your job easier , fast er and more eff icient.
10 Cha pter 1 Intro duction t o Attendant Console P093657 2 02 Choice of Attendant types You can set u p each compu ter to handle c alls e ither as a main a ttenda nt, or an overflow, ba ckup or assist ant at tendant. Each attendan t type gives y ou flexib ility in respo nding t o calls.
11 Attendan t Conso le User G uide Chapter 2 Getting started Configuring Attendant Console You must set up eac h computer that ha s Atte ndant Con sole inst alle d to handle calls either as a full- time main at tendan t, part- time main at tendan t, or a bac kup, overflow or as sistant attendan t .
12 Cha pter 2 Getti ng started P093657 2 02 Types of attendant setups You must set up eac h computer that ha s Atte ndant Con sole inst alle d to handle calls either as a full- time main at tendan t, part- time main at tendan t, or a bac kup, over flow or as sistant atte ndant.
Chapter 2 Gettin g started 13 Attendant Console U ser Guide Part- time mai n attendant The part -time main at tenda nt can answer incomi ng cal ls and per forms tasks on the compute r suc h as word pr ocessing.
14 Cha pter 2 Getti ng started P093657 2 02 Backup attendant A backup at tendant is an at tendant position that r eceives calls that are redirected f rom anoth er attenda nt position. The ba ckup attendant can at the same time operat e as a main attendant, assistant attenda nt, or any combination of the attenda nt types.
Chapter 2 Gettin g started 15 Attendant Console U ser Guide The main at tenda nt can red irect their c alls to t he backup attend ant by c licking t he Out b utton on the Atte ndant Co nsole windo w . The main a ttend ant can cl ick t he In butt on to r esume re ceiving calls at the ir compu ter .
16 Cha pter 2 Getti ng started P093657 2 02 Overf low atte ndant An overfl ow atte ndant rec eives calls t hat are r edire cted from a nother attendan t position whose Loop butt ons are occupied wi th cal ls.
Chapter 2 Gettin g started 17 Attendant Console U ser Guide Assistant attendant An as sis tant at ten dant p rov ide s call cov er age for one or mo re ext ens io ns i n the s yst em. Y o u ca n set up an a ss ist ant a tt end ant to mon itor incom ing call s to sp eci fic ex tens ions .
18 Cha pter 2 Getti ng started P093657 2 02 Adding or removing an assistant attendant’s assigned ex tensions 1 On the Tools menu , clic k Options . The Option s dial og box ap pears wit h the Opt ions t ab displa yed.
Chapter 2 Gettin g started 19 Attendant Console U ser Guide Settin g up other at tendant fea tures Call no tific ation There ar e two ways Attendant Console can not ify an at tenda nt of inco m ing ca.
20 Cha pter 2 Getti ng started P093657 2 02 Restoring the Attendant Console windo w Part-t ime atte ndants can have the Attendant Console wi ndow minimise d or under another window. The atte ndant c an restor e the Att e ndant Console wind ow from th e taskbar by cli cking the Attendan t Consol e taskbar butto n.
Chapter 2 Gettin g started 21 Attendant Console U ser Guide Setting the Attendant Selected option The S elect ed t ab lets the atten dan t v iew a sele ct ed s ubse t of t he ful l dir ecto r y. Th is is usefu l if t he attenda nt’s incoming cal ls are directed to a limited number of exten sions.
22 Cha pter 2 Getti ng started P093657 2 02 Disabling Transfer op tions If your Business Communi cati ons Manage r 2.5 sy stem is not connec ted to a Centrex s witch o r is not conne cted t o CallPil ot, you c an dis able the L ink Tra nsfer or VM Tr ansfer bu ttons on the Attendan t Console wi ndow.
23 Attendan t Conso le User G uide Chapter 3 Using the Attendant Console window This chap ter e xplain s how to u se the Attendant Console window. Components o f the Attendant Co nsole windo w menu ba.
24 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Status bar To displ ay the S tatus bar : 1 On the View me nu click Stat us bar . Attendant Console m enus If you ho ver you r mouse p oint er over the menu commands the Hel p tip s appea r in t he Stat us bar at the bott om of th e Attendan t Console window.
Chapter 3 Using the Attenda nt Console window 25 Attendant Console U ser Guide Edit me nu View me nu Cut Cuts t he selec ted tex t and m oves it to the c lipboard . Copy Copies th e sel ected tex t to the clipboa rd. Paste Pastes t he con tents of th e clipboard at th e inserti on point.
26 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Tools menu Reports Starts the Reports comp onent. Attendant Monitor Opens the A tte ndan t Moni tor d i alog box th at dis pla ys diagnos tic i nformation sent by the C lient com ponen t and rece ived back from the Server compo nent.
Chapter 3 Using the Attenda nt Console window 27 Attendant Console U ser Guide Transfer menu 1st Con tact Transfer s the active c all to the ca ller’s fir st contact. 1st Con tact is en abled if there is an ac tive call and a con tact in the first box of the Cont acts list.
28 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Call er me nu Target menu Answ er Ne xt Answers the next c all in th e queue. Hold Places an active c all on h old. Th e Hold butto n performs t he same f unction. Refer to “Parking, holding a nd screening c alls ” on p age 54 .
Chapter 3 Using the Attenda nt Console window 29 Attendant Console U ser Guide Attendant menu Help menu In Toggles with the Out comm and. Wh en set to In, y ou are ta king cal ls. Out To ggles with the In comman d. When set to O ut, you are no t taking calls.
30 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Using keystroke comm ands You can use keystroke commands t o do many t asks quic kly in Attendant Console. Access keys In Atten dant Cons ole, each menu and co mmand has a n underlined let ter cal led an acc ess key .
Chapter 3 Using the Attenda nt Console window 31 Attendant Console U ser Guide Keystroke commands with the Alt key You can acc ess Call handling f uncti ons direct ly from t he Attendan t window by pressin g the Alt key and t he under lined key s in th e commands.
32 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Using the to olbar The toolb a r contains sev eral b uttons that pro vide quick and easy ac cess to s ome of the Attendan t Console f uncti ons. To display the toolbar 1 On the View me nu click Toolba r .
Chapter 3 Using the Attenda nt Console window 33 Attendant Console U ser Guide About Lo op but tons The Loop but tons on the l eft of t he Attendan t Console window are la beled F1 to F6. You use the Loop butt ons to a nswer call s. Each Loop button can hand le a single cal l.
34 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Using Caller In formation o ptions The Calle r Inf ormatio n options display info rmatio n about the ca ller tha t is stored in the Business Communicati ons Manage r 2.5 sy stem dat abase.
Chapter 3 Using the Attenda nt Console window 35 Attendant Console U ser Guide The Edit Cal ler Information d ialog b ox Use the Edi t Call er Infor mation dialog box to cha nge or add inform ation ab out callers. To access the Edit Caller Information dialog box 1 Below the Ca ller Informat ion options , click t he Edit button.
36 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Caller ID Na me and Caller ID Nu mber Contai ns inf ormation p rovided throu gh subsc riptio n by the public switc hed telephon e network. Record Number Contai ns a uniq ue caller record identi fier nu mber.
Chapter 3 Using the Attenda nt Console window 37 Attendant Console U ser Guide Using the call processing area Use the Ta rget l ist box a nd the Ca ll Proces sing buttons to make and t ransfer call s. The call proce ssing are a contains: Use the Target li st box to en ter the ext ensio n or tel ephone number to cal l.
38 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Makes a call from your extensio n to the number i n the Target list box. Transfer s the activ e cal l to th e voi ce me ssag e mai lbox o f the e xtens ion in the Target list box so the calle r can l eave a m essa ge.
Chapter 3 Using the Attenda nt Console window 39 Attendant Console U ser Guide The Edit Em ployee Informatio n dialog bo x This dia log box appears when you click the Edi t button i n the Direc tory option. Use t he Edit Employee di alog b ox to change or add informa tion about employees.
40 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Record Number Display s a un ique reco rd identifier num ber. You canno t edit t his box. Voice Ma il Displ ays the v oice messag e mail box e xtension of the emplo yee. You c annot edit this box.
Chapter 3 Using the Attenda nt Console window 41 Attendant Console U ser Guide Using the Director y options The Direc tory opti ons are at the bo ttom of th e Attendant Consol e window. The Direc tory opti ons are tabbed di rectori es tha t show views of the extensi ons on t he Business Communicati ons Manage r 2.
42 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Directory ta bs Finds nam es of individ ual em ployees or grou ps of employe es by de partment. The Find box f inds employee by name. The Departmen t box f inds e mploy ees b y departmen t.
Chapter 3 Using the Attenda nt Console window 43 Attendant Console U ser Guide Directory list employee and extensi on information Each Dire ctory list tab vi ew shows t he follo wing emplo yee and extens ion in formation. . Directory list columns Note: Th e first two columns are not label ed and c ontain only icons , not t ext.
44 Cha pter 3 Usin g the Atten dant Con sole wind ow P093657 2 02 Sortin g inf ormat ion in the D irec tory list You can sort the employee infor mation in the Director y list t abs by exte nsion, name, notes o r departme nt. In the Full, Assig ned and Sele cted view s, th e info rm a tion a ppe ar s in colum ns w ith headings .
45 Attendan t Conso le User G uide Chapter 4 Handling cal ls With Atten dant Console you can manage calls using a mouse or a keybo ard. When a cal l comes in, you can respond t o the cal ler us ing eit her a te le phone or a headset . If you use a hea dset you r han ds are fr ee to us e your computer.
46 Cha pter 4 Handl ing call s P093657 2 02 Answering calls as an attendant The Atten dant Cons ole window ha s six Loop buttons for ca ll answer ing. Ref er to “About Loop buttons” on pa ge 33 . Each Loop button can handle a si ngle call in progr es s.
Chapter 4 Handlin g calls 47 Attendant Console U ser Guide 2 Answer the call with you r company greetin g. If you are answer ing a c all fro m this n umber or company for t he first time, y ou can enter call er i nformat ion. For furt her in formati on, re fer t o “The Edit Cal ler Info rmatio n dialog bo x” on page 35 .
48 Cha pter 4 Handl ing call s P093657 2 02 Using the Ta rget list bo x After yo u answer a call , click t he cal led exte nsion to put it i n the Targ et list box.
Chapter 4 Handlin g calls 49 Attendant Console U ser Guide Using the Directory tabs The tabs in the Director y dialog box show in formati on abou t exte nsions. To search by extension or name 1 Click th e Full , BL F , Assi gned or Selected tab. 2 Click th e exte nsion, t he name or t he depa rtment of the employee being calle d in the l ist.
50 Cha pter 4 Handl ing call s P093657 2 02 Usi ng the Di recto ry Find box Use the Di recto ry Find box t o search by name. To search by Name and put an extension in the Target list box 1 In the Find box, ty pe th e fir st le tter or le tt ers of th e pers on’s last nam e or fi rst n a me, dependin g on how the employee na mes are entered.
Chapter 4 Handlin g calls 51 Attendant Console U ser Guide Usi ng t h e Depart me nt l is t box You can sea r ch for a name by de partment f rom the Ful l tab usi ng the De partment l ist box. To search by department 1 Click th e arrow of the Depar tment list bo x.
52 Cha pter 4 Handl ing call s P093657 2 02 Transferring a call You can tr ansfer an active c all to an exten sion using the Contacts box, t he Target list box or the Directo ry dia log box. Yo u can also transfer a cal l to a voi ce mess age mailbox.
Chapter 4 Handlin g calls 53 Attendant Console U ser Guide To transfer a call to an outside number 1 With an ac tive i ncoming call on Att endant Console, i n the Target list bo x type an outside telepho ne number. 2 Click th e Link Transfer butt on. The Loop but ton la bel sh ows Active, a nd the n umber in the Target list b ox is tone diale d.
54 Cha pter 4 Handl ing call s P093657 2 02 Parking, holding and screening calls With Atte ndant Con sole you ca n screen calls for a e mployee, put th e calls on hold and park cal ls so that you can page th e employee. You can al so talk t o the emp loyee in i ntercom mode using Voice Cal l.
Chapter 4 Handlin g calls 55 Attendant Console U ser Guide To retrieve a parked call 1 On the Caller menu, click View Pa rked Call s. The Parke d Call s dialog box appears. 2 Select the parked call . 3 Click th e R etrie ve button. or 1 On the too lbar, click .
56 Cha pter 4 Handl ing call s P093657 2 02 To view par ked calls 1 On the Caller menu, click View Pa rked Call s . The Parked Calls dialog box appear s, displa ying: • the par k number of t he call.
Chapter 4 Handlin g calls 57 Attendant Console U ser Guide Placing and retri eving calls on ho ld Calls ca n be place d on Hold and retrieve d quick ly. To put an incoming call on hold 1 Click th e Ringi ng Loop butt on. 2 Click th e Hold button or clic k another Ringing Loop butt on.
58 Cha pter 4 Handl ing call s P093657 2 02 Screening calls You can scr e en calls by as king an employee whether th ey want to talk t o the call er. To screen and transfer a c all 1 Click th e Screen button. The acti ve call g oes on ho ld. The Lo op button c hanges c olor to b l ue.
Chapter 4 Handlin g calls 59 Attendant Console U ser Guide Contacting employees using Voic e Call You can use this feature as an i nterc om to tal k dir ectly throug h the spea ker of the employee ’s telepho ne. 1 In the Target l ist bo x type o r enter t he ext ension of the empl oyee.
60 Cha pter 4 Handl ing call s P093657 2 02 Linking and Joining calls Using Att endant Console, you can cre ate conference calls li nking or joinin g calls. Use the DTMF button t o tra nsfer or link calls on Cen trex l ines. To use the DTMF button with an incoming call on a Loop button 1 On the too lbar c lick .
Chapter 4 Handlin g calls 61 Attendant Console U ser Guide Creating a conference call To create a conference cal l to an outside number 1 With an ac tive i ncoming call on Att endant Console, i n the Target list bo x type an outside telepho ne number.
62 Cha pter 4 Handl ing call s P093657 2 02 Handling a callback call Ther e are two t ypes o f ca lls t ha t ret urn to At te nda nt Co nsole : • an unanswe red tr ansfe r call • a call that t he .
Chapter 4 Handlin g calls 63 Attendant Console U ser Guide To process a Hol d call 1 Tell th e caller that the empl oyee requests t hat th ey hold. 2 In the Target l ist bo x enter t he employ ee’s e xtension. 3 Click th e Camp On button. The call is ca mped to t he employ ee’s ext ension.
64 Cha pter 4 Handl ing call s P093657 2 02 Making a call from you r extension As the at tendan t, you c an call an y extension in t he company and any outside nu m ber. The telepho ne number you type i n the Target lis t box ignor es spe cial cha racte rs such as hyphens , parenth eses, blank space s and commas.
Chapter 4 Handlin g calls 65 Attendant Console U ser Guide Handling calls at an e mployee’s telephone With Atte ndant Con sole emp loyees can handle calls at thei r teleph ones. After a cal l routes to an extensio n, a low-level tone al erts the employee the y have an incoming call, even if th ey are on the ir t elepho ne.
66 Cha pter 4 Handl ing call s P093657 2 02 To join a ca ll with the current ca ll 1 Press t he Join dis play bu tton to co nference the ca ller in with your curr ent ca ll. The employe e can see th e caller ’s name or Calle r ID name i n the display o f the te lephone and decide whe ther to inc lude th e caller in th e curr ent ca ll.
67 Attendan t Conso le User G uide Chapter 5 Maintaining caller and employee information With Atte ndant Con sole you ca n manage c aller a nd employee i nformat ion.
68 Cha pter 5 Ma intainin g caller a nd empl oyee info rmation P093657 2 02 2 In the Call er Inf orma tio n list box cli ck Edit . The Edit Ca ller In formation dialog box appears. 3 Click th e New Caller button. This clea rs all t he bo xes in the Edit Caller Info rma tion dialog box and l e ts you create a new caller recor d.
Chapter 5 Main taining c aller and e mployee infor mation 69 Attendant Console U ser Guide To create a new name ca ll er record from an existing caller record 1 On the Att endant Conso le wind ow, in th e Caller Infor m ation opt ions, click the Edit bu tton.
70 Cha pter 5 Ma intainin g caller a nd empl oyee info rmation P093657 2 02 Finding and ed iting caller inform ation You can edi t caller informat ion at any time a nd save the change s. To find caller information 1 In the At tendant Con sole window, in the Caller Information options, click the Edit butto n.
Chapter 5 Main taining c aller and e mployee infor mation 71 Attendant Console U ser Guide Maintaining emplo yee information When Attenda nt Conso le is in stalled, employee infor mation is pro vided by the Bus iness Communicati ons Manage r base unit.
72 Cha pter 5 Ma intainin g caller a nd empl oyee info rmation P093657 2 02 Finding an emp loyee record You can sea r ch for an employe e by name, by depar tment or by an indivi dual wi thin a dep artment .
Chapter 5 Main taining c aller and e mployee infor mation 73 Attendant Console U ser Guide To search for a person in a departm ent 1 In the Department box select a depa rtment.
74 Cha pter 5 Ma intainin g caller a nd empl oyee info rmation P093657 2 02 Editing employee in formatio n You can edi t employee infor m ation b y addin g or changi ng an ext ension, ch anging the person status of an e xtension o r by creating a new name fo r an ex tensi on.
Chapter 5 Main taining c aller and e mployee infor mation 75 Attendant Console U ser Guide Using the Make Caller button Use this funct ion if an employee call s from a cus tomer’s of fice.
76 Cha pter 5 Ma intainin g caller a nd empl oyee info rmation P093657 2 02 Adding no tes to employee record s You can add a note to an employ ee recor d by selec ting a note fr om a list or typing a per sonal not e. The note a ppears in th e Notes column under D irect ory in th e Attendant window.
Chapter 5 Main taining c aller and e mployee infor mation 77 Attendant Console U ser Guide To save employee edit changes 1 On the Edit Employ ee Information dia log box cli ck the Save butto n.
78 Cha pter 5 Ma intainin g caller a nd empl oyee info rmation P093657 2 02.
79 Attendan t Conso le User G uide Chapter 6 Generating re ports About A ttendant C onsole repo rts Attendan t Consol e collec ts inf ormation a bout i ncoming cal ls and t racks how c alls ar e proce ssed. Use the i nformat ion fr om the Repor ts compon ent to help spot trends and preve nt prob lems.
80 Cha pter 6 Gene rating rep orts P093657 2 02 About the Reports wi ndow To open the Reports window 1 On the Attendant window cli ck Tools and then cli ck Reports .
Chapter 6 Generati ng reports 81 Attendant Console U ser Guide Comp onent s of the Re port s wind ow The Report s window c ontains t he Data base, Info rmation, Period, Empl oyees and Cu stomers list boxes and a report viewing area. T he Report s window me nus are Fi le, Edi t, View and Hel p.
82 Cha pter 6 Gene rating rep orts P093657 2 02 Information list box The Infor mation list box contains the re port t ype info rmation. The Re port Typ e is ava ilabl e if yo u type a valid Micro soft Access datab ase in the Current Database box. If you s e lect a report typ e, a descriptio n of the report t ype appears in the Descri ption ar ea.
Chapter 6 Generati ng reports 83 Attendant Console U ser Guide Period list box The P eri od lis t box i s ava ilabl e if: • you se lect a va lid database and • you sele ct a report typ e that re quires you to def ine a r eport per iod. opens the O ne Week d i alog box.
84 Cha pter 6 Gene rating rep orts P093657 2 02 Employees and Customers options Use these optio ns to de fine the customers or emplo yees who will be th e subje ct of the report.
Chapter 6 Generati ng reports 85 Attendant Console U ser Guide Creating and vie wing reports Use the Report s component to genera te re ports for analy sing teleph one use in your company.
86 Cha pter 6 Gene rating rep orts P093657 2 02 Setting the report period Some re ports req uire a report p eriod. The report period defines the t ime span for which d ata is conside red. If you cho ose a repor t typ e that doe s not require a r eport per iod, t he Period li st box is unavail able.
Chapter 6 Generati ng reports 87 Attendant Console U ser Guide To clear a date You can cl ear a d ate by deleting the conte nts of the box . A cleared box does not count a s a dat e, and d oes no t re stri ct th e rang e of the ot her date .
88 Cha pter 6 Gene rating rep orts P093657 2 02 Selecting emplo yees and customers for th e report Some ty pes of rep orts, especial ly those t hat concern cal l data, le t you select se ts of employee s, customer s, or bot h. The info rmation for the set you select i s summari sed in th e report.
Chapter 6 Generati ng reports 89 Attendant Console U ser Guide Creating the report When you ha ve ent er ed all the data ne eded to creat e a report, the Cre at e Report button is avai la ble. To create a report 1 Click th e Create Report butt on. This star ts the repo rt g en era tio n p roc ess.
90 Cha pter 6 Gene rating rep orts P093657 2 02 Printi ng a repo rt When a repo rt is i n the R epo rt Vie wing area , the Pr int butto n is a v aila ble. To print a r eport 1 Click th e Print button. The r eport prin ts to t he d ef aul t prin ter. Y ou ca n ch a nge de fau lt prin ter the fro m th e Pr in ters folde r.
91 Attendan t Conso le User G uide Glossary Assi stan t att enda nt The assi stant attendan t is the telep hone at tendant who pro vides c all cover age fo r spec ific employ ees. Backup atte ndant The backup attendant rece ives c alls wh en the ma in atten dant is not avai lable .
92 Glo ssary P0936 572 02 Hunt Gr oup A Hunt Group i s a group o f telephones that can b e called by a singl e number. Hunt Groups are conf igure d in your Bus i ness Communication s Manager base unit .
Attendan t Conso le User G uide 93 Index Numerics 1st Contact , 27 2nd Con tact, 27 3rd Co nta ct, 27 A About At tendant Consol e 29 Active Call 33 Adding notes to employee records 76 All extensions 1.
94 Ind ex P0936 572 02 D Depart ment box 39, 51 usin g 51 Dial DTMF Tones 28 Director y Find box 50 usin g 50 Director y list 11 Department column 43 employee infor mat ion 43 Ext column 43 extension .
Index 95 Attendan t Conso le User G uide M Main attendant, full-time 12 Maintaining caller information 6 7 Maintaining employee information 71 Making a call f rom the at tendant’s extension 64 Manag.
96 Ind ex P0936 572 02 T Take b ut t on 19 Target bo x 37 finding an extens ion and mo ving it to 48 Targ et ex tens io n 92 Target menu 28 Telephon e displa y buttons Assist 66 Hold 65 IntAct 66 Join.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Nortel Attendant Console c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Nortel Attendant Console - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Nortel Attendant Console, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Nortel Attendant Console va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Nortel Attendant Console, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Nortel Attendant Console.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Nortel Attendant Console. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Nortel Attendant Console ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
