Manuel d'utilisation / d'entretien du produit 750370 du fabricant NEC
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Co nten ts of this manu al are su bjec t to chan ge witho ut prio r notic e at the dis cre tion of NEC America, Inc. Th is do cume nt h as be en prep ared f or the u s e o f emp loye es an d cu st o mer s o f NE C Americ a, Inc. and ma y not be repro duce d with out prior writte n app rova l of N EC America, Inc .
S ECTION 1 G ENERAL I NFOR MATION The Elit eMail VMS /Elite Mail Lim ited syste m is p eople o riented , and spee ds comm u nica tion bet w ee n peop le us ing th e v ery la test tec h no log y . This sys tem has a se t of manuals t hat provide all the i nformati on ne cessary t o insta ll an d support the syste m.
Hard w ar e Sp ec if ic at io ns i T abl e of Co nte nt s Chapte r 1 Hardw are De scription Chapter 2 Installat ion Sect ion 1 Precau tio n s ........... ................... .................. ................... ................... .... 2-1 Sect ion 2 Enviro nmental Co nditions .
Hard w ar e Sp ec if ic at io ns iii List o f Figu re s Figure 2 -1 DSP-F-21 Un i t Installa tion ....... ........ ........... ....... ........... ....... ........... ........ ........... ....... .. ... 2-2 Figure 2 -2 FMS( ) - U10 ETU ...... ....... .
Hard w ar e Sp ec if ic at io ns 1 - 1 Hardware Description The Eli teMail VMS, VMS( )- U1 0 ETU, is a 2 - port, 4-port, o r 8-p ort inte rface that c an be in s ta lled in any interf ace s lot in the Elect ra El it e syste m.
Hard w ar e Sp ec if ic at io ns 2 - 1 Installation S ECTION 1 P RECA UTIONS The ETUs used in this system make extensi ve use of CMOS technology that is v ery s usc eptible t o static e lectric ity . St atic di sch ar ge must b e avoided whe n handling ETUs.
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 2 - 2 Inst all ation T o upgrade a VMS(2)-U1 0 ETU to V MS(4)-U10 ETU 1. Connect the P C to the VMS( )-U10 E TU. 2. S hu t d ow n the V oice M ail A pplic at ion . 3. From the C:V MA IL prompt, ent e r ACTIV A TE .
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Hard w ar e Sp ec if ic a tions 2 - 3 T o upgrade VMS(4)-U10 ETU to VMS(8)- U10 ETU 1. V erify t h at the HDD LED on the VMS(4)-U10 ETU is o ff. 2. Verify th at th e BC LR LE D is gree n. 3. Tu rn off the MB (Make Busy) switch and verify th a t the MB LED i s on.
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 2 - 4 Inst all ation Figure 2-2 FMS ( )-U10 ETU.
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Hard w ar e Sp ec if ic a tions 2 - 5 S ECTION 5 I NST ALL M ODEM K IT U NIT The Modem Kit Unit provides remote connection. T o i nstall th e Modem Kit Unit re fer t o Figure 2-3 I nstall Mo dem Kit Un it .
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 2 - 6 Inst all ation Figure 2-3 Install Modem Kit Un it.
Progr amm ing i T abl e of Co nte nt s Sect ion 1 Overv iew ................ ................... .................. ................... ................... .... 1-1 Enter P r ogramm ing Mode ... ....... .... ....... ....... .... ....... ........ .....
Progr amm ing ii i List o f Figu re s Figure 1 -1 VMS( )- U1 0 ETU ....... ....... ........... ....... ........... ........ ........... ....... ........... ....... ........... .... ... .. 1-7 Figure 1 -2 FMS( ) - U10 ETU ...... ....... ........... ...
Progr amm ing 1 - 1 Programmi ng S ECTION 1 O VERVIEW Th e VMS ETU is recognized by the Elect ra Elite system as havi ng four or eight d i gi tal voice mail (DVM) ports; t h e refor e, make all a ssignments requi red fo r D VM . The FMS ( )-U10 ETU has only f our ports 1.
I s s u e 3 Elit eMail VMS /Eli t e Mail Lim ited 1 - 2 Prog ram ming Assign V oice Mail Parameters Progr am M emory Block 7- 1, In terface S lot As signm ent. This p rogra m assigns t he VMS/FMS( )-U10 ETU to t he ri ght slot. 1. P re ss LK 7. 2. P re ss LK 1.
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Progr amm ing 1 - 3 3. D ial . 4. E nter th e c las s of s erv ic e n um b er . 5. , , to advance to p age 4. 6. P re ss LK 5 to e nab le live rec o rd for tha t cla s s of se rv ic e. 7. to wr ite data .
I s s u e 3 Elit eMail VMS /Eli t e Mail Lim ited 1 - 4 Prog ram ming Assign DVM Extensions t o Hunt Program Memor y B lo ck 4-14, Intercom Mast e r Hu n t Number . This progr am as s ig ns the f irs t D VM ex t e nsio n as th e p ilot nu m be r as follo ws: 1.
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Progr amm ing 1 - 5 8. Di al . 9. to a dvance to the n ext CO line. 10. Re pe at St ep s 5~9 f or ea ch CO l ine to ring the DVM. 11 . to writ e da ta. 12. . Allow Call Forwarding Progr am Memo ry B lock 1 -8-08 , Class of Servic e (S t ati on) Fe ature Selec tio n 2.
I s s u e 3 Elit eMail VMS /Eli t e Mail Lim ited 1 - 6 Prog ram ming S ECTION 2 C ONF IGU RAT ION S UPPORT Appl i cat ions Aut omated Attend ant /V oice Mai l with call forwarding (relea s e transfer.
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Progr amm ing 1 - 7 S ECTION 3 VMS ETU C ONTR OLS A ND I NDICATO RS Figu re 1 -1 V MS( ) -U10 ET U sho w s the contro ls and ind icator s. Figure 1-1 VMS( )-U10 ETU Opt ion Ki t ( purch ased sepa rat el y) is requ ire d for remot e main te nanc e.
I s s u e 3 Elit eMail VMS /Eli t e Mail Lim ited 1 - 8 Prog ram ming S ECTION 4 VMS LED I ND ICATION S Th e front e d ge of the VMS ETU has 12 LEDs. L EDs CH1 ~ CH8 indicate port status as follo ws: Of f Por t idl e or not use d On Port bus y The Live LED is red if the KTU is rece i ving power .
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Progr amm ing 1 - 9 S ECTION 6 VMS/FMS C ONNECT ORS 9-pin RS 232(COM 2) Not Used ( MDM-U10 Unit) RJ1 1 mo dem port (C O M 2) Rem o te con ne cto r on s.
I s s u e 3 Elit eMail VMS /Eli t e Mail Lim ited 1 - 10 Prog ram ming S ECTION 8 FMS LED I ND ICATIONS The front e d ge of t h e FMS ETU has 8 LEDs. LEDs CH1 ~ CH4 indicat e port status as follo ws: Of f Por t idl e or not use d On Port bus y The Live LED is red if the KTU is rece i ving power .
Co ns ole M ai nten ance i T abl e of Co nte nt s Chapter 1 Introduction Section 1 General Information .......... ............................ ................... ....................... 1-1 Section 2 Connect Host and Remote Co mputers................
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed ii T abl e of C on tents Section 3 Access Remote Mainte nance Menu s ... .................. .......... .................. .... 3-2 Section 4 Return t o DOS ................... ................... .......
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Con sole Main tena nce iii Section 4 Other File Me nu Functions .................. ................... .................. .............. 4-7 4.1 Make Direct or y Un de r the Cu rrent Di rec t or y in the Ac t iv e Lis t .
Co ns ole M ai nten ance v List of Figu res and T abl es Figure 2 -1 Ma in Menu ......... ....... ........... ........ ........... ....... ........... ....... ........... ........ ........... ...... . ... ... 2-3 Figure 2 -2 Ca ll Menu ...... .... ...
Co ns o le Ma inten an ce 1 - 1 Introduction S ECTION 1 G ENERAL I NFOR MATION Con sole Main tena nce i s u sed f or all l ocal a nd remo te maint enan c e. A computer is used to contr o l a customer voice mail syste m, mo nitor opera tion, and t rans f er files back a nd forth a s nee ded.
1 - 2 In trod ucti on Issue 3 EliteMail VM S/EliteMail L imited S ECTION 5 W HAT Y OU N EED T O C ONNECT THE C OMPU TE R If the rem ote co mpu ter is link ed to the host c om pute r usin g a mod em, t.
Co ns o le Ma inten an ce 2 - 1 Inst all the Remote Computer Software S ECTION 1 B EFORE Y OU I NST ALL R EMOTE M AINTE NANCE S OFTW ARE Bef ore you ins tall t h e remote versi on of Remote Maint enance so ftware: If y ou are conn ect ing rem ot ely , verif y that a m odem is cor rect ly in stalled on the remot e computer .
2 - 2 Install t he Remote Computer Sof tware Issue 3 EliteMail VM S/EliteMail L imited 6. When the syst e m asks: Do yo u w a nt to us e a d irect s eria l con nec t io n? (Y/ N ), ent er Y , and press if us i ng d ire ct co nnect ion , and g o to th e next step.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 2 - 3 S ECTION 3 S ET U P R EMOTE S OFTW ARE Befo re usin g the rem ote so ftware, set u p the o nline t elep hone b ook. T o do th is, se t up a de faul t tel ephon e boo k entry .
2 - 4 Install t he Remote Computer Sof tware Issue 3 EliteMail VM S/EliteMail L imited 3. Pr ess to select t he Call Menu opti on. Figure 2-2 Call M enu i s di spla yed. 4. If you pr e ss the wrong function key a nd want to try again, pres s to r e turn to the Ma in Menu.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 2 - 5 7. Pr ess again to se le ct the Cha nge option. The Ph one Book Entr y Scr een ( Figure 2-4 Defau lt Phone Book En try ) is displayed. The NAME fie ld on this sc reen should read DEF AUL T .
2 - 6 Install t he Remote Computer Sof tware Issue 3 EliteMail VM S/EliteMail L imited 14. Pre ss or to view the en t ire lis t. I f yo u are usi ng th e re mote c onnect opt ion, pre ss the ar row key s to high light y our mod em brand and pr ess .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 2 - 7 Figure 2-5 Adding Phone B ook Entries 4. Pr ess to select the Add opt ion. A NE W NAME pop-u p i s dis p laye d ( Figu re 2-5 A ddi ng P hone Boo k Entrie s ). 5. En ter a na me fo r the ho st co m p u ter and pr es s .
2 - 8 Install t he Remote Computer Sof tware Issue 3 EliteMail VM S/EliteMail L imited 8. A dd a n addit ional P hone B ook en try for eac h host com put er yo u pl an to c al l. T o do t his , rep ea t step 4 throu gh ste p 7 . 9. W hen you fini sh, pre ss repe at ed ly to ex it.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 2 - 9 S ECTION 5 S OLV E P ROBL EMS A FTE R I NSTA LLATION Whe n th e R emote Maint enan ce so f tw are is insta lled c orrect ly , th ere sho uld be no v isible affect d uring rout ine op eration of th e r emote comp uter .
Co ns o le Ma inten an ce 3 - 1 Using Remote Maintenance S ECTION 1 G ENERAL I NFOR MATION This c hapt er ex plain s how to use Re mot e Ma inte nanc e to ma ke a conn ect ion with t he hos t compu ter to c ontrol o r chan ge a cus tome r voice ma il syst em from th e remote computer .
3 - 2 Using Remote Maintenance Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 A CCESS R EMOTE M AINTE NANCE M ENUS Rem ote M ainte nanc e is a t ermin ate-a nd-s tay r esident (TSR ) pro gram, mea ning it remain s load ed in y our co mputer memo ry wh ile you use DOS or run ot her a pplic ations .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 3 - 3 5. 2 Call a Host Com pute r from t he Call Men u 1. F r om t he M a in Me nu , press t o ac c e ss the C all M e nu. 2. Highlight the Phone B o ok entry you wi s h to call. Use th e arrow keys to move from name to n ame.
3 - 4 Using Remote Maintenance Issue 3 EliteMail VM S/EliteMail L imited S ECTION 7 A CCESS M ENUS D URING C ONNECT ION T o ac c es s ot h er me nus d uring c on nec ti on: 1. Pr ess - to access t he Remote Maintenanc e Main Menu anytime during a connect ion ju st as you did to access fr om DOS.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 3 - 5 S ECTION 9 U NLOA D R EMOTE M AINTE NANCE FR OM M EMORY 9. 1 Rem ote Ma inte nanc e Remo te M ainten ance is a termi nate -and-st ay res ident (T SR) progr am. TSR progr ams re main in the co mpu ter me mor y whil e you use DO S or run oth er appli cation s.
Co ns o le Ma inten an ce 4 - 1 T ransf erring Files S ECTION 1 G ENERAL I NFOR MATION Remo te M ainten anc e allows you to t ran s fer f iles fro m the ho st com put er to the rem ote com puter , includi ng the call rep ort log f ile ( REPLOG file).
4 - 2 T ra ns f er ring F iles Issue 3 EliteMail VM S/EliteMail L imited Set F i le T r an s fer Op t ions 1. F r om t he M a in Me nu , press to sele ct t he Fil es opt ion . 2. Pr ess to sele ct the File Men u exp an ded m en u. 3. Pr ess to se le ct Opti ons .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 4 - 3 File Lists The File Menu Screen has two separate windows. The left wi n dow lists fi les and dire ctorie s on the local computer (where you are). The right w ind ow li sts f iles a nd directori e s on the hos t you ar e connected to by modem.
4 - 4 T ra ns f er ring F iles Issue 3 EliteMail VM S/EliteMail L imited Functions Line The botto m of the scre e n l ists th e functi ons available a t this wind ow by fu nction k ey and ab brev iated nam e. The se may va ry sligh tly dep ending on whe ther th e highlig ht bar is in t he local or hos t wi ndow .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 4 - 5 Figure 4-2 Expan ded File Menu T ag or unt ag a gro up of f iles: 1. P re s s ri ght or lef t arrow to mo ve the highlig ht ba r to the correct wi n dow on the Fi l e Menu Screen.
4 - 6 T ra ns f er ring F iles Issue 3 EliteMail VM S/EliteMail L imited 2. T o move b etween windows, pr e ss to move the highlight bar t o the r ight w indo w or pres s to move to the left wi ndow . Plac em ent of th e highli ght b ar desig nate s wh ich win dow is ac tive.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 4 - 7 5. T o s elec t a fi le, high light it, then eith er pr ess or pr ess . A selec t e d (or tagg ed) file is di splayed w ith a sma ll tri angle to the right . T o t rans f er m ore f il es, rep eat th is proc e dur e f o r each.
4 - 8 T ra ns f er ring F iles Issue 3 EliteMail VM S/EliteMail L imited S ECTION 4 O TH ER F ILE M ENU F UNCTIO NS Addit iona l func tions at t he File Menu inc lude: Make Direct o ry View Files Delete Fi l es. T o u se any , start f rom th e File Men u.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 4 - 9 S ECTION 5 REPLOG F ILES The voice mail syst em ke eps a record (log) of every c all it answe rs, dials, or t ransfers. When the system handles a c all, a line is added to a DOS f ile calle d R EPL OG file s.
Co ns o le Ma inten an ce A - 1 Advanced Features S ECTION 1 G ENERAL I NFOR MATION Remo te Ma intenan ce provid es seve ral ad ditional f e atures that ma y be use ful for ad v an ced a pplic at io ns. Thi s app endix ex p lains how t o: Sus pen d and res ume a re mote s essio n witho ut e nding t he con nectio n.
A - 2 Advan ced F eat ure s Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 S USPEND AN D R ESUME S ESSIO N Y ou can su sp end a re mote session wi thout disconne cting from the h ost computer . When you su spend a remote session, the remote computer no longe r cont rols the ho st com put er .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce A - 3 S ECTION 3 U SE B ILLING L OG In some cases, you may want to keep track of the number and length of calls m ade or rec eived b y the re mote com pute r . T o do this , turn on the billing log .
A - 4 Advan ced F eat ure s Issue 3 EliteMail VM S/EliteMail L imited Star t Time The ti me the connecti o n started. End T ime The ti me the connecti o n ended. Elaps ed Tim e T ime connected. T urn on the bi lling log: 1. At the Remote Maintenance Main Menu, press for Support Me nu .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce A - 5 Y o u can also us e the Sav e S cre en Imag e featur e to copy s cr eens f rom othe r applic ations runni ng on the rem ote co mpute r . Y o u d o not ha ve to estab lish a co nn ection wi th a ho s t com p ute r to us e t his f ea ture.
A - 6 Advan ced F eat ure s Issue 3 EliteMail VM S/EliteMail L imited V iew a scre en: 1. Pr ess - to display the Remote Mai ntenance Main Menu. 2. Pr ess fo r Support Menu . 3. A t the Su pport M en u, pre s s to select Record/Playback Me nu . 4. Pr ess to s elect V iew Scre en Ima ges .
Co ns o le Ma inten an ce B - 1 Solving P roblems S ECTION 1 F OLLO W T AB LE P ROCEDU RE PROBLEM SOURCE/S OLUTION The com puter ha ngs comp let ely d uring restart. COM port conflict exists. Remove or disable any mouse or exp ansion board ( e.g. , SIO boa r d or a voice bo ard) that m ay be u sing the same COM port as the modem.
B - 2 Solv in g P rob lems Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 S TIL L H AV I NG P ROBL E MS ? Ref er to the troub leshoo ting s ectio n in the do cumen tat ion acc ompan ying the modem o r contact NEC T e chnical Sup port. Still experiencing problems, with modem installed a nd se t to t he co rrec t COM port.
Referen ce i T abl e of Co nte nt s Chapter 1 Using This Book Section 1 The Reference B o ok ......... ................... ................... ............................ .... 1 -1 Section 2 Sign In to th e S y stem ................. ................
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed ii T a ble of C on tents Chapter 5 Guests Section 1 Add a Guest .............. .................. ................... ................... ...................... 5-1 Section 2 Delete a Gu est ............
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e ii i Section 10 Live Mon i t oring Operating P rocedur es ........ ................... ................... .... 8-8 Chapter 9 Messages Section 1 Message Types ....... ................... ....
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed iv T a ble of C on tents Section 4 The AVPRMPT File . ......... ................... .................. ................... ........... 11 -2 Chapter 12 Operator Box Section 1 The Operat or System ID ....
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e v Section 4 Record Tips ............. ................... ............................ .................. ............ 15-3 Section 5 Make Voice Fi eld Recordings .............. .............
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed vi T a ble of C on tents Section 5 Change Cu rrent Schedule B y T e lephone ...... ................... .................. .. 17 -4 Section 6 Holidays .......... ................... ................... ..
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e vi i Section 18 Switch Setup S cr een Page 3 ........................ ................... ................... 18-37 Chapter 19 Security Codes Section 1 Security Codes a nd Pers onal ID ......
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed viii T a ble of C on tents Section 5 Set Dialing Codes .............. ................... .................. ................... ........... 21-4 Section 6 Control Toucht one Sensitivity ..... ..........
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e ix Section 2 Sign In as System Manager ................ ......... .......... .................. ............ 23 -1 Section 3 Create System Managers ........... .................. .......... .
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed x T a ble of C on tents Section 8 Set Up Voice Detect Call Holding .................. ................... .................. 25-12 Section 9 Control How Long t he System Waits for Speech.............. ..
Referen ce xi List o f Figu re s Figure 2 -1 Sample Perso n al Director y Scr een With Ca ll Holding On ....... ....... ........... ........ .......... .. 2-2 Figu re 2 -2 Sa m pl e Tran s ac t ion Box Wi th Call H o lding T ur ned On .. ... . .... ..
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed xii List o f Figures Figure 8 -1 Live Re cord Settings ........ ....... ........... ........ ........... ....... ........... ....... ........... ........ ........ .... 8-2 Figure 8 -2 Live Re cord Features Pro g rammed at Each Ext e nsion .
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e xiii Figure 1 1-4 Sample Music-on-Hol d Prompts Used i n Quick Play ....... ....... .... ....... ....... ........... ....... 11- 7 Figure 1 2-1 Operator Box on A pplication Sc r een P age 3..
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed xiv List o f Figures Figu re 1 8-6 Applic a tion Sc ree n Page 3 ..... . ........ ....... ........... ....... ........... ........ ........... ....... ........... ... 18-8 Figu re 1 8-7 Applic a tion Sc ree n Page 4 .
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e xv Figure 2 0-8 Subscriber Pers onal Gree tings Fie l ds ........ ....... ........... ....... ........... ........ ........... ....... . 20-14 Figure 2 1-1 Switch Setup Scr e en Page 1.......
Re fere nce 1 - 1 Using This Book S ECTION 1 T HE R EFERENCE B OOK This book let s yo u qu ick ly fi nd th e i nfor matio n you n eed fo r a p arti cu l ar syst em task . Othe r Cha pters a re in alp habe t ical or der . Ea ch cha pte r cover s par t of the voice mail sys tem.
1 - 2 Using Thi s B ook Issue 3 EliteMail VMS/EliteMai l L imited On-line Help The syste m o n -line help fac ility provid es con venient inform ation o n fields , codes, an d setti ngs, plus a gl ossary of co mmon terms.
Re fere nce 2 - 1 Call Hold, T rans fer , and Screen S ECTION 1 C ALL H OLD The v oice m ail syst em ca ll holdin g fea t ure allo ws yo u to qu eue up s evera l calle rs ho lding f or a busy e xtens ion.
2 - 2 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Figure 2-1 S ample Personal Director y Screen Wit h Call Holding On Figure 2-2 Sample T r ansaction B ox With C.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 3 The va lue s allo wed in th e H old in g? field ar e: Ye s Out sid e callers mus t pre ss 1 to hold fo r a b usy ext ension . If an out side c aller p resse s 2, the syst em play s the bo x greetin g then take s t he spe cified action (typi cally , ta kes a mes sage).
2 - 4 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Allow Subscribers to Change Holdin g by Telephone T o al low a su bscrib er to c hange call hold ing by tele phon e, add K to the Ac cess field on t he subs criber P erso nal Direc tory p age.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 5 Subscribers Ca nno t Switch Holding Types by Telephone The K a c ce ss cod e let s a su bscrib er tu rn call h oldin g on o r off by tele pho ne , but do es not allow swi tching betwe en Ye s an d Vo x .
2 - 6 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Th e Holdi ng Q ueue The first ca ller in the h olding queu e is han dled d ifferent ly tha n other c alle rs furthe r ba c k in th e qu eue.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 7 Or, f or voic e de tect ca ll ho lding: “Y ou are <s econd , third, ...> in line .
2 - 8 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Control the Number of Calls on Hold Spec ify ho w ma ny ca lls can wai t on ho ld on L ine 1 4 of F igure 2-7 Cal l Hold ing Fiel ds on Sw itch Se tup S c re en Pag e 2 .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 9 W hen t he numb er of calls h olding in the system reaches ei th er the value for the Maximum lines holding total field or th e Maxi mum lines holding for ext f ie ld, a ne w c all is not p lac e d on hol d.
2 - 1 0 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Pl a yin g Mus i c-On -Hol d Prom pts T o p lay music on hold, the syste m p la ys 10 prompts in round-r o bi n sequ en ce t o c alle rs who are se cond in lin e or fu rt her bac k in t he queue .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 1 1 S ECTION 2 C ALL T R ANSFER The voice ma il syst em tr ans fers ca lls to t he Elec tra Elite . A varie ty o f call tran sfer o ption s all ow y ou t o cu stom ize how a ca ll is tra nsf erred an d wh at a cal ler hea rs.
2 - 1 2 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Figure 2-8 C all T ransfer on a Subscriber Page Figure 2-9 Call T ransfer on a T r ansaction B ox Figure 2-10.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 13 Call Transf e r Call transf er is act ive o nly if t he Transfer ? field or the Day? or Nite? field in a scree n Transfer se ction is Ye s .
2 - 1 4 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Set Up Ca ll Tran sfer F ields Eac h c a ll tra nsfer is con troll ed by fie lds th at c a n be set diffe rentl y f or e ach indiv idual s ubscribe r or bo x with t he ca ll trans fer fe ature.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 15 Y ou can ente r any valid te lepho ne n umb er or teleph one syst e m ex tensio n num ber in the t elep hone numbe r field . Y o u sh ould n ot ent er a voice ma il Sys t em ID i n th is field .
2 - 1 6 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Y ou may e nter any of th e se transfer o pti on codes: A Anno un c e C Co nfir m I Introd uce M Message screen S Scre en Before changing your call transfer to Re l e ase or Wait Ring , yo u mu st fi rst remo ve a ny tra nsfer or sc reenin g optio n co des.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 17 CM (C onfi rm an d Mess a ge Sc re en) Th is co mbin ation i s mo st c ommo nly us ed fo r ca ll scre ening . The system asks c allers to rec ord t heir na me, then let s the sub scr iber ac cept or ref use the call after hea ring the c aller na me.
2 - 1 8 C a ll H o l d , T r a n sf e r , a n d S c re en Iss u e 3 E li t e M a il V M S / E l i t e M a il Li m i t e d Li m it t h e C a ll Scr e e n i n g Rec o rd i n g Y ou c an li m it t he n u.
Re fere nce 3 - 1 Directory Assistance Peop le wh o cal l an office m ay not know t he e xte nsion n umb er of th e person they ar e trying to re ach. The c al ler m u st de term i ne t he ex te ns io n by spea k ing to the ope rator or by lo oking up the e xtensio n in a d irecto ry .
3 - 2 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited S ECTION 1 A UTOMA TIC VER SUS N UMERIC D IRECTORY A SSISTA NCE The main di f fe r e nces b etween numeri c a nd auto matic d ire.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 3 The syste m th en reads the name a nd extension of e ach subscriber whos e last nam e beg ins wit h the letter s. The c aller m ay di al the ext ension any time, o r , in c ertain ca ses, m ay be rou ted au toma tically t o the subscrib e r Extension # ID.
3 - 4 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited Turn Off the Automa tic Direct ory T o mak e the a ut om a tic dire ctory in acces s ib le to ca llers, de le te th e S yste m ID i n th e ID for Alpha Directory field on A pplic at ion scr ee n Page 6.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 5 Prevent Subscriber From C h a nging Dire ctory Listing 1. At the voice mail sy stem Banner Sc reen, press t o sig n in. En ter a System Manager ID, and press . If asked, enter the System Manager securit y code, and press .
3 - 6 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited T o use first na mes 1. C onn ect t o E liteM ail u s ing CoSe ssion . 2. E xit to DO S p romp t fro m v oic e m a il appli cation on E liteMa il. 3. From C:vmail , Enter NAMES FIRST , and press .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 7 Dire ctory G roups A directory group list s subscr iber s wit h a c o mmo n charact e ristic, such as a department, location or sche d ule. E ach dire ctory group on the syst em has a Gr oup s Sc re en pag e.
3 - 8 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited Both a mes sag e gro up an d a dir ectory group may b e nee de d for s ome depar tm ents or sub scribe rs.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 9 A direct ory menu has its own Syste m ID in th e Dire c tor y ID fiel d at th e top of the scr een.
3 - 10 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited Figure 3-4 Numeric Directory Assistance U sing Directory Groups and Di rectory Menu Opening Greeting Thank you f or call ing t he XYZ Corporat ion! If you ar e calli ng fr om a touchton e telephone , you m ay enter t he e xtensi on any time.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 1 1 Set Up Nu meric D irector y Assistance Settin g up nu meri c d irec t o ry ass is ta nc e inv ol ves th es e m a in step s: 1.
3 - 12 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited 7. T o ski p addin g a System ID, press . 8. T o add a System ID, e nter up to 10 chara cters (eith er lette rs, numbers, or $ ), an d pr ess . 9. R ec ord a name fo r t he dire ctory gro up o r men u using a loc al co nn ect ion .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 13 6. Pres s to select and add the name. The system automati ca ll y includes the subscr iber recorded name and Extension # ID. Or , press t o see the next ma tch. 7. R e pe at ste ps 3 thro ugh 6 u ntil you add all the su bsc rib ers you w ant .
3 - 14 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited Remove a Choi c e from a Direct ory Menu Remo ving a c hoice from a dire ctory men u doe s no t d elete t he d irecto ry group or d i rectory submenu fro m t h e system. It prevents t he system from listing it on th e di rector y menu one -key di aling m e nu .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 15 Set number of s econds to wait for t ouc htone s during a dir ectory menu: 1. Sign in to the system and press repea t edl y to displ ay App licat io n scree n Page 6. 2. I n the Startup field, p ress rep eatedly to m ove t he c ursor to the end of a ny o ptions alre ady in the fie ld.
3 - 16 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited Figure 3-6 Using Depart ments B ox for Directory Assistance The T ra nsa c tio n Direc tory page for t he depar tment s box is s how n in Figu re 3-7 T he D epar tm ents Box .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 17 S ECTION 5 O FFE R A UTO MATIC AND N UME RIC D IRECT ORY A SSISTA NCE Y o u can also use tra nsactio n box es to r oute c allers t o either a utom atic direc t ory as s is t an ce or num e ric di rec t or y assi sta nce.
Re fere nce 4 - 1 Faxes and the Public Fax Box The voi ce m ail sy s te m Pub lic Fa x B ox p rovide s fax dete ct, r outing, and noti f ic ation for inco ming f axes t o e liminat e the n eed f o r a sep arate d edicat ed tele pho ne line for the f ax m ac h ine.
4 - 2 Fa x es and the P ublic Fa x Box Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 T HE P UB LIC F AX B OX Y ou cont rol how the system handl es incoming faxe s using the Pu blic Fa x Box. Ref e r to Fig ure 4-1 Sample Public Fax B ox o n Appl ication Scre en Page 6 .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 4 - 3 Fax ID The Syst e m ID to reach th e fax ma chine. The ID must b e unique and cannot confl ict with any o the r Personal IDs, Ex te nsi o n # IDs, or System IDs. C alle rs pres s t his ID to sen d manua l fa xes.
4 - 4 Fa x es and the P ublic Fa x Box Issue 3 EliteMail VM S/EliteMail L imited Alt Actio n Use this field to sp ecify what sh o uld happen if the fax e xtension does not answ er or is b usy (a nd hold ing is n ot all owe d). This op tion requ ire s the Await Answ er or W a it for Ringb ack call t ransf er .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 4 - 5 If the fax m achi ne is loca ted in t he same of fice with the oper ator or system manager , you should set the field to V oice ( i f you wa nt ca llers t o be a ble t o record a me ssage ), or Neve r (callers a re n ot asked to r e c ord a message).
4 - 6 Fa x es and the P ublic Fa x Box Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 S ET TH E CNG S TA RTUP O PT I ON T o use the Public Fa x Box, you must add the CNG startu p option to the Startup f ie ld o n Lin e 58 of App licatio n scree n Page 6 .
Re fere nce 5 - 1 Gu ests Subs crib ers ca n provid e a m ore per sonal in terf ace th rough t he v oice m ail syste m fo r spec ial clien ts, con tacts, friends , or fa mily to g reet th em b y name and di r ect access t o exchange messages wi th a partic ular subscriber .
5 - 2 Gues ts Issue 3 EliteMail VM S/EliteMail L imited . Figure 5-1 Per sonal Directory for a Guest S ECTION 2 D ELETE A G UEST The system waits for al l ports to c le ar before deleting the guest. 1. At the voice mail system Banner Screen, pres s t o sign i n.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 5 - 3 The system then: Plays any m essages th e host l eft fo r the guest. Offers t o ta k e a m e ss age or reply f rom the gu est or ho st. Say s go od -by e as fo llow s : “If you’d like to try an extensio n , you may do so now (pause).
Re fere nce 6 - 1 Intervie w Boxes The syste m can ask c allers a seri es of q uestio ns us ing an inter view b ox. An intervi ew bo x may be used to ask for names and addresse s, take sales order s, o r t a ke na m e s, prob lem s an d te lep hone num be rs in a p rod uc t s u pport organ izat io n.
6 - 2 Intervie w B oxes Issue 3 EliteMail VM S/EliteMail L imited A call er m a y rout e to a n int e rview b ox in an y of th es e w a ys: Y ou ca n set the Action to rou te a ca ller to th e interv .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 6 - 3 V o ic e na me Re cord a name fo r the int erview box us ing a lo cal co nnec t ion . For details, r efe r to Ch apter 15 Re c o rding V oic e Fiel ds . The system play s t he recorde d nam e to the subs criber w ho own s the box w hen it announces that the box has messages.
6 - 4 Intervie w B oxes Issue 3 EliteMail VM S/EliteMail L imited Aft er Sele ct a n app licab le actio n to be t aken a fter th e interv iew is completed. Th e possible acti ons are the same as fo r tra nsactio n box es, e xcept that T (F or T a ke-m sg ) is not allo wed.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 6 - 5 S ECTION 3 D ELETE AN I NTERVI EW B OX 1. Sign in t o the syste m, and press - to jump to the T ransactio n Directory . 2. Pres s or or use the Jump command t o disp lay the co rre ct in te rv iew box.
Re fere nce 7 - 1 Keyp ad M aps T ele phon e man ufact urers in m any c ount ries h ave tried t o st anda rdize t he loca tion of the le tte rs that appe ar o n a te lepho ne ke ypad . Fo r exa mpl e, in the United States , A, B, and C ar e always on ke y 2.
7 - 2 K eyp ad M aps Issue 3 EliteMail VM S/EliteMail L imited Figure 7-1 Keypad M aps W ildcard = 0 No W ildc a rd W ildcard = 1 W ildcard = 1 W ildcard =1 (f or gr oups on ly).
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 7 - 3 S ECTION 2 C HECK THE K EYPAD M AP Y ou can check the name of the current keypad map in the Keypad fi eld on Line 56 of Figu re 7- 2 Appli c at ion Scre en Pag e 6 Show ing K eypa d Map .
7 - 4 K eyp ad M aps Issue 3 EliteMail VM S/EliteMail L imited Wh at do you w a nt calle rs to hea r? If the letters Q and Z do not appear on m ost caller telep hone keypads, consi d e r u sing th e Q=7, Z=9 keypad map. A system usin g thi s key pad map t ells c aller s whe re to find Q an d Z .
Re fere nce 8 - 1 Live Record/Live Mon itoring Live Record allows s ubscr ibers t o rec ord a t elep hone c onver sation from an outsid e ca lle r and l ea ve it as a m essa ge in a v oic e ma ilbox .
8 - 2 Liv e R ec o rd/Li ve Mon itorin g Issue 3 EliteMail VM S/EliteMail L imited Figu re 8- 1 Live Record Sett ings Live Record b eep interval Many locales re q ui re telep hone systems to issue a beep during co nver sation s bei ng recor de d.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 8 - 3 Figure 8-2 Live Record Feat ures P rogr ammed at E ach Extension FUNCTION DE SCRIPTION BUTTON Record Star ts a re cordi ng : Enter t he num ber of a voice mailbox any time. The record i ng is sent when you end the cal l or the reco rding sessi on.
8 - 4 Liv e R ec o rd/Li ve Mon itorin g Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 U SE L IVE R EC ORD Li ve Record can b e started from any telephone wi th a Record butto n .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 8 - 5 S ECTION 5 L IMITED R E CORDING T IME ON TH E V OIC E M AIL S YSTEM If a sit e uses Live R ecord f reque ntly , S yste m M anage rs sho uld caref ully mon itor a vailable reco rding tim e.
8 - 6 Liv e R ec o rd/Li ve Mon itorin g Issue 3 EliteMail VM S/EliteMail L imited Add or remove Live Moni toring co des at th e A cces s C ode Options window: 1. Pr ess - . 2. Pr ess . 3. Pr ess , - , , , , or k ey t o h ighligh t I or J . 4. Pr ess to add or rem o ve a c o de.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 8 - 7 Fo r Voice Mail m e ssa ge s sent to m ult ip le ma ilbo xes Fo r V o ice Mail m essa ges sen t to m ailb oxe s that do no t corres pond to the actu a l stati o n number .
8 - 8 Liv e R ec o rd/Li ve Mon itorin g Issue 3 EliteMail VM S/EliteMail L imited S ECTION 10 L IVE M ONITORING O PERAT ING P ROCEDUR ES 1. P ress the Feat ure Access ke y or One-T ouch key assig ned as Liv e M o nitor ing. 2. Di al the passwo r d ( same as S tation O u tgoing Lockout p assword; def a ult is ).
Re fere nce 9 - 1 Messages This ch apt er present s an ov erview of messa ges and th eir life cy c le. I t also exp lain s m es s ag e opt ion s, tha t in c lud e: Edit Ma rk fo r s pe cial d elive ry .
9 - 2 Messages Issue 3 EliteMail VM S/EliteMail L imited One-Wa y Message s A on e-wa y me ssage is left for a s ubsc riber by an ou t sid e call er . T he subsc ribe r wh o hea rs th e mes sage c ann ot aut om aticall y rep ly , becaus e the vo i ce mail syste m does not know the se nder identi ty .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 3 Diffe rences betw een O ne-wa y and Tw o-way Messa ges One- way mes s age s emu late answ ering mach ine m essa ges. Wh en reply ing t o an answ ering m achi ne mes sage, you m us t pic k up t he tele phone a nd dia l th e n umb er of th e pers on who calle d.
9 - 4 Messages Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 I DENT IFY Y OURSELF TO TH E S YSTEM Subscri b er s who forget to enter a Personal ID when calling the syst em, are ha nd led by t he sy s te m like a n outs ide c aller a nd an y mess ages t hey leave a r e one-way me ssages or p ublic messages.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 5 If a subsc r ib er is auth orized to use special deli very opt ions, the syst e m asks each ti me the subscriber r ecords a message if th e message shoul d be m ark e d for s pe cial d eliv e ry .
9 - 6 Messages Issue 3 EliteMail VM S/EliteMail L imited Y ou can also a llow outsid e caller s to le ave urgen t mes sages for tran sact ion boxe s, inte rview b oxe s , t he Pub lic Interv iew Bo x, and t he Opera tor B ox. Fo r de tails, ref er to : Ch apt e r 6 Int erv ie w Bo x es .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 7 Arc h ived M e ssage s Y ou may explic itly sav e an y me ssage as an archiv ed me ssage. The time the syste m store s archiv ed messages, Archive ti me, is inde pe nden t of the H old tim e, a llowing arc hived m essa ges t o be stor ed for a long er perio d.
9 - 8 Messages Issue 3 EliteMail VM S/EliteMail L imited Figure 9 - 1 Erro r Notices to Field o n Application Screen Page 6 Lik e othe r voice me ssage s, an erro r notice inc ludes a da y and t ime stam p an d ca n be re direct ed to ot her su bscrib ers o r grou ps.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 9 Also Refe r To: Sec tion 5 Mes sage Deli very on pa ge 9 -9 Section 6 Mes sa ge Delivery T e lephone Numbers o n page 9 -1 1 Section 10 .
9 - 10 Messages Issue 3 EliteMail VM S/EliteMail L imited The M ess age De livery Con versat ion When the system c alls to deliver a subs criber me ssage s, it dials a num ber then waits fo r a cert ain num ber of rings for an answ er .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 1 1 Eac h fie ld is ex plain ed in detail below. The f ields t hat co ntrol m essa ge waitin g lamps ( Lamp # , A ctivate Lamps? , and On Now? ) a re desc ribed in Sec t ion 13 Me ssage W a iting Lam p s.
9 - 12 Messages Issue 3 EliteMail VM S/EliteMail L imited Any oth er c har acter en tered in th e te lepho ne num ber f ield is igno red when the syst e m di als the telepho ne number . T o make it easi er to read , yo u m ay in clud e pa rent he ses and dash es .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 13 Method The system c a n d eliv e r Eac h, B atch, or Urge nt mes s ag es: •E a c h The syste m starts the message deliver y proces s for this number as so o n as each new m essage i s re ceived.
9 - 14 Messages Issue 3 EliteMail VM S/EliteMail L imited Subs crib ers ma y use a t ouc htone tele phone to turn mess age d elivery on or off or cha nge th eir delive ry meth od betw een Ea ch and U rgent. Subs crib ers cannot chan ge be tween Batch and U rgen t deliv ery by telep hone .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 15 Overr i de the Ou tdial Access Code Y ou can prevent t he system fr om dialing th e out dial acce ss code with part ic ula r tel ephon e num b er f ield s (eve n on telep ho ne nu mbe rs w it h more than five characters).
9 - 16 Messages Issue 3 EliteMail VM S/EliteMail L imited Dispatch Message D elive ry Y ou can use the syst e m in iti al delay featu re to deliver new messa g es to a serie s of peop le in priorit y orde r .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 17 Set Default U rge nt Me ssage De livery N umb er By d efau lt, deli very n umber # 4 (Y ou r spare telep hone ) is set for U rgent deliv ery a nd is activ e 24 ho urs a day .
9 - 18 Messages Issue 3 EliteMail VM S/EliteMail L imited Use Specia l Characters fo r Pagers In most cases, yo u only need to call a pager to acti vate it.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 19 Some groups ma y be owned by t h e syst e m i nste ad of by a n individual subscrib e r o r Syst em Manager . Groups owned by th e s ystem can b e cha nged only at t he co nsol e, not by t elep hone.
9 - 20 Messages Issue 3 EliteMail VM S/EliteMail L imited If a grou p me mbe r listen s to onl y the be ginnin g of the mess age the n sa ves the mes sa ge as new , th e system does n o t mark the me ssa ge as recei ve d. Othe r grou p me mbers may st ill retrie ve the mess age until one of the gro up memb er s list e ns to th e en tire me ssage .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 21 Pres s - to ac ce s s th e Gr oup s Sc re en. Figure 9-7 Sample G r oups Screen One m es sage g roup is displa yed at a time on t he Gro ups s creen. Mess a ge gro ups are sorte d by gro up na me o r n umb er .
9 - 22 Messages Issue 3 EliteMail VM S/EliteMail L imited Last Contacted Th is field dis plays t h e date a nd time the me mbe r of the group last rec eiv ed a gr oup messa ge. I f th e L ast Co ntacted field is blank, t he member has not rece i v ed the most r ecent group m e ssage.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 23 Use Numeric Acce ss with Numbered Groups Nu m be re d gr oups are usu ally u sed o n systems with n u meric access. Under numeric a ccess, subscribers pre ss a speci al System ID for num ber ed g roups , follow ed by the gr ou p num ber to se nd a me ssage to t he gr oup .
9 - 24 Messages Issue 3 EliteMail VM S/EliteMail L imited Cho ose Group Na mes an d Numb ers A group spelle d nam e or nu mbe r is impo rtan t for tw o rea sons. Th e s y ste m sorts group s in the G roups Screen base d on the n ame o r num ber in t he Name fie ld.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 25 Add Group Members a t the Console 1. A t the voice mail syste m B anner Screen, press t o sign in. En ter a System Manager ID, and press . Enter th e System Manager security co d e, and press .
9 - 26 Messages Issue 3 EliteMail VM S/EliteMail L imited 4. P ress to rem ove t he su bscrib er f rom t he g roup. P ress to rem ov e the s ub scribe r from t he gro up. Pre ss to ca ncel. 5. T o rem o ve ot he r memb ers fro m the gro up, repe at ste ps 3 a nd 4.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 27 Assign New Owner to •SYSTEM• Group 1. A t the voice mail syste m B anner Screen, press t o sign in. En ter a System Manager ID, and press . If asked, enter the System M an age r s ec u rity co de , and p res s .
9 - 28 Messages Issue 3 EliteMail VM S/EliteMail L imited 3. P ress (o r u se th e Jum p com mand ) to displa y the su bscrib er . 4. P ress the arrow keys t o move t o the s ubsc riber Access fiel d. Move the cu rsor to the e nd of the field . Enter Y , a nd p ress .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 29 Befo re you de cide to can cel a me ssage , you ca n f ind out w ho in the gro up has not he ard it . For deta ils on us ing mess ag e grou ps by t ele ph on e, refe r to the E liteM a il VMS / Eli teMail Lim it ed V oice Mail Us er Gui de # 75017 8-0.
9 - 30 Messages Issue 3 EliteMail VM S/EliteMail L imited Co nsta nt Me s sag e C oun t Elite Mail d ispl ays the nu mb er of new messa ges o n NEC d isplay telep hone s using a fe ature ca lled Constant Message Count .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 31 No New Me ssages When Con sta nt Message Count is inactive o r there are no n ew messages, the se cond line dis plays t he d ay , dat e, and t ime. The Ele ctra Eli te – not the voice ma il system – co n trols the d isplay showi n g the day , date , and ti me.
9 - 32 Messages Issue 3 EliteMail VM S/EliteMail L imited Th e M es s a ge Sta c k and Annou nce m en ts The system gives th e subsc riber in forma tion abou t th e statu s of messages before playing them. The system tells the subscriber how many new messages are waitin g and the so urce of each message.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 33 Opt ional An nounc ement of T o tal Mes sa ge s T ime The system can also announce the tota l t ime the messages las t. Th is fea tu re can be turn ed on or off for eac h su bs c rib er .
9 - 34 Messages Issue 3 EliteMail VM S/EliteMail L imited The system announces the time to the near e st minute when the message was sent. For e xa mple, “ . ..r ec or de d to day at 1 1:57 am. ” Note that th e system u ses it s own intern al clo ck for th is timestamp.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 35 Play b ack w hil e Leav in g a Me ssa ge If a su bscrib er t ries t o le ave a me ssage fo r a su bscrib er o r gue st w ho has left a message already , the system announces that th ere are messages waiting , then offers to p lay the messages to th e su bscrib er .
9 - 36 Messages Issue 3 EliteMail VM S/EliteMail L imited Pat presses 1 for yes. Th e syst em plays each message and timestamp, b ut does not offer to take a n immediate re ply . Pat must dial thes e pe ople he rself, bec a use the y are no t sub scribe rs or gu es t s on the syste m.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 37 Y ou can l is ten to or r e vi ew your o l d message s when t he syste m a sks: “Y ou hav e < nu mbe r> old m e ssage s to re view .
9 - 38 Messages Issue 3 EliteMail VM S/EliteMail L imited Use T o uch to ne Key s du rin g Pla yba c k Wh ile li stenin g to a me ssage , the su bscrib er m ay c ontrol how the system plays the mess a g e .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 39 Wh ethe r t he s ubsc riber red irects t he mes sag e or not, t he system asks: “Would you like m e to archi ve th is?” I f th e subs cribe r answe rs Y es the system saves the message for a programmed number of days .
9 - 40 Messages Issue 3 EliteMail VM S/EliteMail L imited T o i ncrease o r decrease the number o f seconds the system move s backw a rd or fo rw ar d for eac h pres s of the 7 or 9 key , the System Manage r should i ncrea se or dec rease t he value i n the Ski p back ti me of # field .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 41 • Rep eat Pres s durin g message playback to cause the system to functi o n a s i f 7 were pressed. However , # can also be use d to repeat the system yes-and-n o questions and i n message play bac k.
9 - 42 Messages Issue 3 EliteMail VM S/EliteMail L imited S ECTION 11 M ESSAG E R ECEIPTS A me ssage is rece ived when s omeon e listen s to it , e ven if the pers on liste ns only to t he begin nin g of th e message or saves th e messa ge as new (exce pt fo r dis p atch m es s a ge grou ps) .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 43 He re a re som e sam p le rec eip t sum m ari es: “Hugh Y ale got all yo ur messages, and left a message...” “Su e Ying got y our las t m es s ag e toda y at 1: 30 pm, but le ft no r ep ly .
9 - 44 Messages Issue 3 EliteMail VM S/EliteMail L imited If s ome one op ens a dis patc h grou p mes sage an d save s it as new , the system does not se nd a message recei pt. For dispat ch messages, th e system sends a me ssage receipt o n l y after so me o n e lis te ns to th e en tire me s s age (and it be comes a n old m es s ag e).
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 45 Av oid t he follo wing: • X and Z . The system automatical l y marks ever y message with return receipt requeste d .
9 - 46 Messages Issue 3 EliteMail VM S/EliteMail L imited If th e Ac tion f ield is T a ke-m sg , th e system ta kes a message fr om any calle r w ho is rout ed to the box and p asse s thr oug h the T ran sfer and Gre eting sections of the sequence.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 47 The se t tin gs of man y o f the se fields affect other as pe cts o f t he system perf orma nce, such as t he li velines s of the system conversat ion o r the amo unt of disk s pace used .
9 - 48 Messages Issue 3 EliteMail VM S/EliteMail L imited Ma x scr een ing reco rdi ng W hen t he syst em s c ree ns a call, a n out side c aller is a sked, “W hom ma y I say is c alling ?” This field sets the maximum t im e , in seconds, that th e system records a reply to that questi on.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 49 Beep on Record? W hen th is field is Ye s , the syste m pla ys a be ep afte r reque sting a ca ller to leav e a m es s ag e to tell t he calle r w he n to be gin spea k ing .
9 - 50 Messages Issue 3 EliteMail VM S/EliteMail L imited Ho ld/A rchive ms gs Use this d ual f i e ld to control h ow long t he syst em stores mess ages tha t ar e hea rd. Ho ld cont rols ol d me ssage s. Arch ive co ntro ls archived mes sa ges (messages that the subscriber h as saved).
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 51 Send Msg Urge nt? Use this field t o cont rol whe ther or not m essa ges lef t by o utside ca ller s s ho uld be m a rked u rgent . U r gent m e ssag es are h ea rd f irs t in a subscri b er message stack.
9 - 52 Messages Issue 3 EliteMail VM S/EliteMail L imited Figure 9-17 Message-T aking Fields on Application Screen Page 5 Message Counts When the Expanded T ransfer Opti ons windo w is cl osed, yo u can se e the fo llo wing dis pl ay-o nly m es s a ge co un ts for a su bscrib er .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 53 Tran sacti on Box M essage Fiel ds T ransaction b o xes can al so take messag e s. The message- ta king fie l ds for a tr ansa ction bo x a re s how n b elow . T hese fie lds a re on ly a cti ve if at le ast one of the Day: or Nit e: fie lds is T ak e-msg .
9 - 54 Messages Issue 3 EliteMail VM S/EliteMail L imited Ch ap ter 1 1 Ope nin g Gr eeti ng Ch ap ter 20 Sub scrib ers Appe ndi x B Act ion Code s S ECTION 13 M ESSAG E W AIT ING L AMPS The voice m ail sy s tem c an ale rt subsc ribers w ith new mes sa ges by turn ing on a mess a ge wai tin g ind icato r on th e te lep hone .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 55 Activate L a mps? Ent er Ye s to turn on the mess age wa iting lamp f uncti on for an indi vidua l sub s cr ibe r . On Now? Th is field indi cates the cu rrent s tate of th e su bscrib er mes s age wa iting lamp.
9 - 56 Messages Issue 3 EliteMail VM S/EliteMail L imited Re tries: Use this f i el d to set t h e number of ti me s t h e syste m sends th e Me ssag e Lam p On or Message Lamp Off sequence to the su bscrib er te lepho ne. Re t ries are n ece ssary if the m essag e wait ing lam p d oe s n ot ligh t afte r a s ing le attem pt.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 57 Cor rectly setting Line 1 4 of A pplica tion sc reen Page 2 is vita l to lig ht mess a ge wa it ing lam p s prom ptly and call to pa gers and ext en sion s.
9 - 58 M e ss a ge s Iss u e 3 E li t e M a il V M S / E l i t e M a il Li m i t e d A /D ( A n s w e r /D i a l o u t) T h is p o rt a n s w e rs i n c o m i n g c a ll s . W h e n t he p o rt is n o t a n sw e ring an i n c o m i ng c a ll, i t d i als o u t t o d eli v e r m e ss a g e s a nd t o l i g h t m e s s a ge w a i t in g l a m p s.
Re fere nce 10 - 1 Nume ric Ac cess The voice mail system is fl exible e nough to allow subscr ibers to leave mess age s for s ubsc ribers, gue sts, and message gr oups by pressi ng either numbers or l etters. Thi s ch apter describ es how a syst em is set u p for numeric access.
10 - 2 Numeric A cce ss Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 L EAVE M ESSAG ES B Y N UMBER A comp arison of the co nve rsation for n ume ric ac cess a nd t he conversa tion for let te .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 10 - 3 Set Up Special System ID for Num bere d Groups With nu meri c acce ss, mess age gro ups hav e numbe rs inste ad of spe lled group nam es.
Re fere nce 11 - 1 Opening Greeting The opening greeting is the system greeting for outsid e callers. L ike other parts o f t h e syste m conver sation, the opening gr eeting h as phrases and prom p ts. H ere is a sam pl e open ing gree ting : “He llo, E liteMa il Messa ging S yste m.
1 1 - 2 Ope nin g Gr eetin g Issue 3 EliteMail VM S/EliteMail L imited Eac h col umn on this s creen repres ents one p ort. Li ne 1 1, the Open ing Greet ing Bo x ID is the mes sage bo x that cont ains th e Day/N ight open ing greet ing. The botto m half of the scr een shows the port- specific opti ons set.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 1 1 - 3 Figure 1 1-2 A VPRMP T Subdirectory Location an d Filename Eac h A V PRMPT file h as sec tion s that list th e pr omp ts in ea ch pro mpt set. Eac h se ctio n cont ai ns a c om m a nd ( QP= ) t hat de fin es wh ic h pro mpt s in the prom pt set s hou ld be us ed for Qu ick Play .
1 1 - 4 Ope nin g Gr eetin g Issue 3 EliteMail VM S/EliteMail L imited Cha nge th e Prom pts Used for Qu ick Pla y Y ou ca n edit t he QP= com mand in th e A VP RMPT f ile to chang e which prom pts are us ed in Quick Play , or us e one of th ese 3 A VP RMPT f iles shipped wi th the system: A V PR MP T .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 1 1 - 5 Use Y our Own Lis t of Prompts in Qu ic k Play Y o u can a lso use yo ur ow n list of pro mpts in Quick Play . T o do this , you cha nge th e prompt s defin ed for Qui ck Play on the QP = li nes in the A VPRMPT f ile.
1 1 - 6 Ope nin g Gr eetin g Issue 3 EliteMail VM S/EliteMail L imited Figu re 1 1- 4 Samp le M usic- on-Hold Pro mpts Used in Q uick Play sh ows how t o chan ge the A VP RMPT file so that t he mus ic-on-h old pro mpts (holdi ng prom pts 23-3 2) are u sed in Qu ick Play .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 1 1 - 7 1. E xit the voi ce mail softwa r e. T o exit the softwa re, at the v oice mail system Banner S creen, press th en pres s . En ter a Sys t em M ana ge r ID , and p res s . 2. M ak e a b ack up copy of t he A V PR M PT file .
Re fere nce 12 - 1 Operator Box An au tom ated a ttenda nt ca nnot comp letely replace a hum an o perat or . The voice mail syste m p r o v ides a special Applicati o n S cr een, called the Operator Box , for han dlin g cal ls tha t go t o t he ope rato r .
12 - 2 Ope rator Box Issue 3 EliteMail VM S/EliteMail L imited If the calle r doe s not press any t oucht ones while lis tenin g to the open ing greeti ng, th e syst em automat i c all y ta k es the acti on set in the action field of the $G re etin g tran s ac t ion dire ctory .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 12 - 3 Aw ait Answer Awa it-An s is u sed w hen the op erat or do es not an swer calls. If the operator does n ot a ns wer a ca l l routed thr.
12 - 4 Ope rator Box Issue 3 EliteMail VM S/EliteMail L imited The gree ting do es n ot hav e to be an ac tua l g reet ing. It can be an y message you wish. However , it should be co nsistent with the action taken after t he gre et ing . The ac t io ns you m a y selec t are des c ri bed be low .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 12 - 5 Operato r Messages Ar e Public Messa ges If yo u set th e Operat or B ox acti o n to T (take a mess age ), any m ess age left in th e Oper ator B ox is a publ ic me s sage .
12 - 6 Ope rator Box Issue 3 EliteMail VM S/EliteMail L imited The fo r mat for each ID is: P=n Whe re P is the nu mb er of th e port a ssign ed t o a p articu lar alt erna te opera tor , and n is th e Syste m ID of the a lternat e op erato r box. Y ou c an assig n m ore t han one p ort to the s ame alter nate ope rator b ox.
Re fere nce 13 - 1 Port A ppli cations S ECTION 1 S ET O PENI NG G REETING O PTIONS BY P ORT In most applica tions, th e vo ice mai l syste m answers every in coming c all the same way , regardless of which port th e call comes in on. Refer to Fig ure 13-1 Applic a tio n Scre en Page 2 f or 4- Port S ystem .
13 - 2 Port Ap plica tions Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 P ORT S TATUS O PTIONS The bo tto m p art o f the sc reen has po rt-spe cific op tions that co ntro l how a port is used for a nsw ering call s and /or d ial ing ou t, ho w ma ny rin gs t o wa it befo re a nsw er ing a c all, an d whi ch D ay M od e sche dule t o us e .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 13 - 3 Lam p Ligh t La mps only . The port is ded icated to dialin g out to lig ht me ssag e w aiting lamp s ex c l usivel y . T he port d oe s not dia l o ut to deli ver ne w mes s ag es or ans w e r inco m ing ca lls .
13 - 4 Port Ap plica tions Issue 3 EliteMail VM S/EliteMail L imited The system a cti vates a buil t-in call c o llis ion pr even tion fea ture if you tur n dial tone dete cti on on.
Re fere nce 14 - 1 Public Interview Box an d Public Messages The voice mail system pro vides a Public In t ervie w Box in the T ransactio n Dire c to ry . M es s a ges lef t in th e Pub lic In te rv ie w B ox o r Op erat or Box or Pub lic Fax Box are public messages that are avail able t o a ll sub s c ribe rs wit h p ublic message access.
14 - 2 Pub lic In t erv ie w Bo x and P ublic Mes s a ges Issue 3 EliteMail VM S/EliteMail L imited Public Interview B ox ID: $PM The Publi c Interview B ox co mes wi th a default $PM Syste m ID. Y ou can chan ge the box ID, bu t you cann ot dele te the Pu blic Int erview Box or add a new one.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 14 - 3 S ECTION 3 D ELETE P UBLIC I NTERVIEW B OX M ESSAGE S Y o u can dele te all me ssage s in the Public In t erv ie w Box . Y ou should de lete Public I nt erview B ox messages when system traff ic is low .
14 - 4 Pub lic In t erv ie w Bo x and P ublic Mes s a ges Issue 3 EliteMail VM S/EliteMail L imited S ECTION 5 M ESSAG ES FROM THE P UBLIC I N T ERVIEW B OX Subs crib ers w ho have acce ss to pu blic mess ages , h ear any mess age left in th e Public I n terview Box af te r they check a ll new messages.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 14 - 5 S ECTION 6 S ET P UBL IC M ESSA GE F IELDS Refer to F igu re 14- 2 App licatio n Sc reen Page 6, w it h P ub lic Me ssage Fiel ds . Line 51 has fi eld s that co nt ro l th e Pu blic Inte rview B ox.
14 - 6 Pub lic In t erv ie w Bo x and P ublic Mes s a ges Issue 3 EliteMail VM S/EliteMail L imited Also Refe r To: Ch ap ter 6 I nt er view Bo xes Ch ap ter 9 S ection 1 M es s ag e T yp es on page 9.
Re fere nce 15 - 1 Recording V o ice Fields A v oice fi eld on a system scr een all ows access t o a r e cor ding. The System Man ager ac cesse s voic e f ield re cord ings at the c ons ole. Subs criber s can acces s som e voic e fields by te lepho ne.
15 - 2 Re c ord ing V oic e Fields Issue 3 EliteMail VM S/EliteMail L imited Man y vo ice fields throu ghou t the system sto re recordings b y the System Man ager o r indiv idua l subs cribers , such a s voic e na mes, in divid ual greet in gs, or gr oup v oic e n ame s .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 15 - 3 Most pr o mpts r ecorded in the system voi ce are di splaye d on the V oice Prom p t Edit or Sc ree n. The V o ice Pr ompt Editor has a pro mpt set for each langua ge in stalle d. A prompt set i s a gr oup of promp ts rela ting to a spe cific part of the conversat ion.
15 - 4 Re c ord ing V oic e Fields Issue 3 EliteMail VM S/EliteMail L imited If yo u decide t o record part of the syste m conversation, r e member that th e voice ma il sys tem is often t he fir st contact peop le have wi th yo ur organiza tion.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 15 - 5 Establis h a Local Connection T o cha nge an y othe r voice field r ecor ding, use a t eleph one ne ar the con sole , so you can spe ak into th e tele phone a nd rea ch the c onsole keyboard a t the same time: 1.
15 - 6 Re c ord ing V oic e Fields Issue 3 EliteMail VM S/EliteMail L imited Listen to the Recording After you make a recordi ng, li sten to it to ver ify tha t it is corr e ct. 1. I f nec e ssa ry , esta blish a loca l co nn ection . 2. M ov e the cur sor to hig hligh t the v oic e f ield co ntain ing the re cord ing you want to h ear .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 15 - 7 Copy a sound file to a voi c e field: 1. Sign in to the system and hig h light t he voice fi e ld wher e you want t o co py th e re cord ing. 2. Pres s . The syst e m displays t h e Command Menu.
15 - 8 Re c ord ing V oic e Fields Issue 3 EliteMail VM S/EliteMail L imited 1 1. The system asks if you want to r ep lace o r append t o the current vo i ce fie ld re cord ing. Pre ss t o ap pend . Aft er t he rec ordi ng is ap pended , the voice field displays h ow many se conds th e complete recordin g lasts.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 15 - 9 5. E nter S I LE NCE , an d pre ss . The sys tem asks if you wa n t t o app en d or re plac e t he prom pt. 6. Pres s to appe nd the silenc e or p ress to re c o rd on ly silenc e in the field .
15 - 10 Re c ord ing V oic e Fields Issue 3 EliteMail VM S/EliteMail L imited Also Refe r To: Ch ap ter 1 1 Ope nin g Gr eeti ng Ch apte r 12 Op erator Box Ch ap ter 13 Por t App lic at io ns Ch ap te.
Re fere nce 16 - 1 Reports The voice mail system can provi d e a gr eat deal of i nforma tion about your organ izat ion in comin g and outgoin g tel ephon e calls . Y ou can u se the info rmatio n to help mak e decis ions about your organ izat ion, s uch a s st af fing leve ls , prod uct iv it y , an d you r te lep hone har dwa re ne ed s .
16 - 2 Re por ts Issue 3 EliteMail VM S/EliteMail L imited The system can store a file for each of the last 365 days, but to conserve disk s pace you s hould s et the valu e in the Call Report Aging field t o no more t h an 31 days.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 3 Th e ba r graph repo rt for t he ent ire system shows the pe rcen tage of each hour that the voice mail syst e m ports were in use. Refer to Fi gure 16-3 Sa mple Syste m Us age Bar G raph Repor t .
16 - 4 Re por ts Issue 3 EliteMail VM S/EliteMail L imited A us ag e tab le for the enti r e sy stem shows, for each hour of the d ay , the total number of call s answered by e ach system port, and the to ta l num ber of min utes th e calls last ed. Re fer to F igure 16- 5 Sa mple System Usage T a b l e Report .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 5 S ECTION 3 D IRECT ORY R EPORTS Direct ory report s sh o w you the structu re of the system, i ts subscri bers, System IDs, message groups, and n u me r ic directory assist ance.
16 - 6 Re por ts Issue 3 EliteMail VM S/EliteMail L imited Figure 16-7 E xtension List Repo rt Th e E xte ns io n List us es t he se cod es: YY e s NN o X A tele ph on e exten sion th at m at c he s s.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 7 W hen lis ting g roups owne d by a n indi v i dual su bscrib er , th e repo rt inc lu de s o pen and pri vate gr oups . Figure 16-8 G roup L ist Grou p Memb er ship Lists all m embers of a group.
16 - 8 Re por ts Issue 3 EliteMail VM S/EliteMail L imited Directory Group List Th is re po rt s ho ws al l the di rector y gr oup s a nd direc t ory men us in t he system.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 9 S ECTION 5 C ALL L OG This rep ort (called REP LOG ) recor ds a ll calls th e voic e mail syst em answers, dials, or tra nsfers. Y ou can run it for the s ystem, or for an indivi d ua l subscriber or S ys te m ID, and the s ystem cr eates an ASCII file calle d R EPLO G.
16 - 10 Re ports Issue 3 EliteMail VM S/EliteMail L imited Figure 16-14 Call Lo g Data Fields FI ELD L ENG TH DE SC RI PTI ON Port 2 V oic e mail an swering po rt an swering thi s call. Da te 10 Da te of cal l: Y YMMD D form at. T ime 10 T ime of c all: HH:MM :SS fo rmat.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 1 1 S ECTION 6 E RROR L OG Thi s repo rt li sts system er rors, inclu ding the er ror co de, the po rt on w hich the error o ccurre d, a nd the d ate and tim e the e rror o ccurre d. Us e th is report to identify syste m pr oble ms.
16 - 12 Re ports Issue 3 EliteMail VM S/EliteMail L imited Access the Re ports Menu 1. At the voice mail system Banner Screen, pres s t o sign i n. En ter a Sy stem Mana ger I D, an d press . If asked, enter the Sys tem M ana ge r s ec ur ity co de, an d pres s .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 13 4. I f ru nni ng a List of Message Groups report , ans w e r the yes-a nd-no questions to list: All grou p s in the syste m Open groups in the system Th e gr oup s ow n ed by a par ticular su bs c rib er .
16 - 14 Re ports Issue 3 EliteMail VM S/EliteMail L imited S ECTION 9 C HOOS E THE R EPO R T O UTP UT After a rep ort is c rea ted, y ou can vie w it on-s c re en or c op y it to a new dis k file tha t can be im p orte d t o ot he r prog rams. V ie w a Report On Scr e en 1.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 15 Copy the Re port to a Fi le 1. Run the rep o rt. The syst e m displays t h e Output Menu. 2. Pres s t o hig hlight Copy , an d pr e ss . 3. S ele c t a file na me for the rep ort. By default, the system displays the fi l ename that a ppears at the top o f the Out put Menu .
16 - 16 Re ports Issue 3 EliteMail VM S/EliteMail L imited Figure 16-16 Filenames for Rep or ts Use the Previous Report O ption to Vie w Other Files Y ou ca n use t he Prev ious Re port opt ion to view a te xt file on a flopp y disk or th e system hard d rive without sh utting down th e voice mail software.
Re fere nce 17 - 1 Schedules Most of fices are not open aroun d th e cl ock. Y o u can conf igure the voic e mail syste m to handl e calls d if fere ntly du ring the h ou rs your c ompa ny is c losed. Y ou defi ne for the syste m the hours a n d days of the we e k your off ice is o p e n for bu s ine ss .
17 - 2 Sc he dules Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 M ULTIP LE S CHEDUL ES Y ou ca n de f ine up t o f our d if fere nt Da y Mo de sc hedu les (#1 - #4) t hen assign p a rti cular system por ts or trans action box es a diffe rent Day Mode sched ule .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 17 - 3 S ECTION 3 D AY M ODE S CHEDUL E T o d efine a Day Mode schedu le, enter the Day Mode h o urs and days unde r tha t sch edule head ing. Fo r exam ple, e nter normal busi ness h ours unde r the Sc he dule #1 fie ld.
17 - 4 Sc he dules Issue 3 EliteMail VM S/EliteMail L imited S ECTION 5 C HANGE C U RRENT S CHED ULE B Y T ELEPHONE 1. Call th e syste m and sig n in with yo u r Personal ID a n d security co de. 2. Pr ess to s kip to the Syste m Manager co nversa tion.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 17 - 5 S ECTION 8 S ET D AY L IG H T S AVINGS T IME Y ou may con figure the sy ste m to automatic a l ly adjust to Daylight Savi n g s T ime. T o activate thi s feature , set the Daylight S avings? f iel d to Ye s .
Re fere nce 18 - 1 Screens This chapt er descr i bes syste m scr eens and the keys u sed to move around th e scree ns and ind icate s w here in t his manua l to find mo re detail s on a fiel d. T o find d etails i n the system on-scr een help, high l ight a fi e ld, and press .
18 - 2 Sc re ens Issue 3 EliteMail VM S/EliteMail L imited Port St a tus Th e upp er-lef t corn er of t he sc reen shows por t num be rs (1, 2 , 3,4) and an abb reviati on for each curre nt st atus. A port is a telep hone line con nectio n. S t at us ch anges while ca lls are answe red a nd proc es s ed.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 3 Day or Night Mo d e Between the time and date , the system shows either DA Y or NIGHT , dep en din g on w het h er Sc hed ule #1 is in Da y M od e or Nig ht M od e.
18 - 4 Sc re ens Issue 3 EliteMail VM S/EliteMail L imited One -lin e R e mind er At the bo ttom o f the scree n, im mediat ely be low t he func tion ke y list, is a one-lin e r emin der . T his te lls yo u wh at the system expects you t o enter . As you enter i nformat ion in th e system, wat ch this a rea for quic k re mind ers.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 5 Figure 18-3 T he System Screens.
18 - 6 Sc re ens Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 A PPLICA T ION S CR EEN P AGE 1 Use P ag e 1 to store gener al inf ormat ion a bout t he c onfigur ation and set stat i on numbers. Refe r to Fig ure 18 -4 Applic at io n Scre en Pa ge 1 .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 7 All Ports Busy Action T ells h ow the NE C telephone syste m responds: ring u n ti l answered, for w ard to th e op erat or , or pla y a bu sy sig nal . Trunk P ilo t # Th e t ele ph one num be r outsid e call ers di al to rea c h v oic e mail.
18 - 8 Sc re ens Issue 3 EliteMail VM S/EliteMail L imited Line 1 1 Th e fie ld on this line se ts up you r ope ning greeting . For mo re de tails, ref er to Cha pter 1 1 O pe ning G ree ting , Ch apt er 13 P ort A pplic at io ns , and Ch apter 1 5 Se ction 3 The V oic e Pro mpt Edit or Scree n on page 15-2 for Qu ic k Pla y .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 9 V o ic e N a me Th e O pe rat or Box re cord ed n am e . Ri ngs Th is f ield in dic a tes th e n umb er of tim es t h e voi ce m a il s.
18 - 10 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Max-msg Th is ap pli es on ly if t he Action is T ak e-msg . Th is field sets t he time in se cond s (ma ximum 9999 or 2 h ours , 46 m inutes ) an outsid e ca ller message can last. Fo r more deta ils , refer to Chapt er 9 S ection 12 T ake a Me ssage on p age 9-45 .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 1 1 S ECTION 6 A PPLICA T ION S CREEN P AGE 4 Use Page 4 to set Da y a nd Night M odes, and to sch e dule hol i days. Re fe r to Fig ure 18 -7 Ap plicati on Scre en Pa ge 4 . For more details about the field s on t his s c ree n, ref e r to Chap t er 1 7 Sch ed ule s .
18 - 12 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Ho liday s Line 33 , Holiday s con tains f ields f or up to 18 date s. Da t es are ent ered in day-m onth f orm at ( e.g . , 15 -Jan ). I f the I gnore holidays? fie ld is No , the syste m operates on a NIGHT schedule all day each holi day .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 13 Transfe r Co ntro ls if and how ca lls are t ransf erred to a sub scribe r tele phone ex tensio n.
18 - 14 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Expa nde d Tra nsf er Opt i ons Pres s - , then press , and pres s t o vi ew addit ional cal l t rans fer set ti ngs on Appli cat ion sc reen Page 5.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 15 S ECTION 8 A PPLICA T ION S CREEN P AGE 6 Use Pa ge 6 t o c onfigure syste m-wid e param et ers. Figu re 18-1 1 Appli cat ion S creen Pag e 6 . Figure 18-1 1 A pplication Screen Page 6 Maximum Message Li fe The number of days the system keeps a new message on the system.
18 - 16 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Ski p Bac k T ime On # The ti me in seconds the syste m moves forward or backward when a su bs c rib er pre sses t he poun d ke y or the 7 or 9 k e ys dur ing m e ssa ge playback. Refer to C hap ter 9 Sec t ion 12 T a ke a Mess a ge on page 9- 45 .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 17 DOS Surrender D ail y/W eekly/Monthl y Lets you program the system to exit to DOS automaticall y to back up the system, run utili ty programs, or run reports. For detail s, ref er to Chapter 26 B ack Up and Restore .
18 - 18 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Alt Action Sets the a ction the syst e m t akes if th e fax exte n s i on does not ans w e r , or is bu sy (an d call h old ing is n ot allo wed ).
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 19 Access Uses one-letter codes to turn o n or turn off specifi c syste m features. New Msgs / T otal The num b er of new messages waiting, and the time in minute s a n d seconds the messages l ast.
18 - 20 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Max-msg Set s the t ime in s econds (Max imum 9999) m ess ages from o utside ca llers can la st. This f ield appli e s only i f the Action field is T ake -msg . Refer to C hapter 9 Se ction 12 T a ke a M essag e on page 9-45 .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 21 S ECTION 11 E XPAND ED T RANSFE R O PTIONS Press - , then press , and press t o display add itional c all tran sfer op tions for a sub sc riber. R efe r to Fi gure 18-14 P er sona l Dire c to ry Scre en with Ex p anded T ran sfer O ption s .
18 - 22 Sc reens Issue 3 EliteMail VM S/EliteMail L imited After Msg Defines actio n the sys tem takes aft er recording a message for this su bs c rib er from an out s ide call er. R ef e r to Chapt er 9 Section 12 T ak e a M es s ag e on pag e 9-45 .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 23 S ECTION 13 G ROUPS S CREEN Use t he Grou ps Sc reen t o s et up m ess age g roups, di rector y group s, and direc t ory m e nu s. M ess a ge G rou p Use a me ssa ge g ro up to se nd t he same message to seve ral subsc r ib ers at once.
18 - 24 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Director y Grou p Lets y ou cr eate num eric d irecto ry ass istance . Refe r to Figu re 1 8-17 A Dire ctory Grou p . The f ield s on this sc reen a re des cribe d in de tail in Chapter 3 Directory Assist ance .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 25 Di r ect ory Me nu A one -key dialin g menu for nu meric direct ory as sistanc e. Re fer to Fig ure 18-18 A Direc tory Menu . For de tails, re fer to C hapter 3 D irec t ory Assista n ce .
18 - 26 Sc reens Issue 3 EliteMail VM S/EliteMail L imited S ECTION 14 T RAN SACTION D IRECTOR Y S CREEN Use t he T ransaction Di rectory to cre ate transacti on boxes a n d int e rvi e w boxes that a.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 27 Tr ansfer Day? Nit e ? Use these fields to turn call tra n sfer on o r off for Day Mo d e and Ni g ht Mode. Refer to C hapte r 2 Sectio n 2 Call Tran s f er on pa ge 2-1 1 an d Sec t io n 3 Scr een C alls o n page 2-16 .
18 - 28 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Edit s OK ? Appl ies onl y if t he Action field is T ake -msg and con t rols whethe r or not outsid e call ers are as ked if the y want to add t o, liste n to, or re cord their message again. Refer to Chapter 9 Section 12 T a ke a Me ssage on p age 9-45 .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 29 V o ic e na me Th e in terv iew b ox reco rded n ame . Ques tio n Th e reco rding for ea ch of th e questi ons in the in tervie w and t he number of se co nd s the questi on lasts. Y o u can reco r d u p to 20 que stio ns pe r inte rv iew.
18 - 30 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Voice Detect Y ou can use voice detect b oxes to progra m th e vo ice mail sy stem t o reco gniz e when an ou tside calle r says Y es o r re mains silent to ans wer a ques tion . Refe r to Figu re 18 -22 S ample V oi ce De tect B ox .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 31 S ECTION 15 V OICE P ROMPT E DITOR S C REEN Use the V oice Prompt Editor Screen to l isten to, record , or copy system prompts. Refer to F igur e 18 -23 Voice Pro mpt Ed itor S cree n .
18 - 32 Sc reens Issue 3 EliteMail VM S/EliteMail L imited S ECTION 16 S WITCH S ET UP S CREEN P AGE 1 Use P ag e 1 t o f ill in v alue s a utom ati cally for y our NEC te lepho ne syst em. Refer to Figu re 18-2 4 Swit ch Setu p Screen Pag e 1 . For d etai ls o n any field on the Sw it c h S etup Scre en , refer t o Chapter 21 Switch Set up .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 33 Busy Recall The sequence the voice ma il system dia ls to re turn to the outsi de ca ller if an ex t en sion is b us y . TT Pr omp t/Msg /Rec or d Th e m inimum tim e, in hu ndre dths o f a secon d, th e vo ice m ail syst em expects a t ouchtone to l ast.
18 - 34 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Message Lamp On The code to t urn message waiti n g lamps on. Message Lamp Of f The code to t urn message waiti n g lamps of f. Re tries The number of additional times the voice mail system should dial each message wai ting lamp on/of f code to ve r ify that it takes ef fect.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 35 Max Lines Hol d ing T o tal Th e ma ximu m num ber o f ca lls allow ed to ho ld at on e tim e on t he entire s ystem.
18 - 36 Sc reens Issue 3 EliteMail VM S/EliteMail L imited S ECTION 18 S WITCH S ET UP S CREEN P AGE 3 Use L ine 20 th rough Line 28 o n Pag e 3 t o mod ify rin g de tec t ion valu es.
Re fere nce 19 - 1 Security Codes A su bscrib er s ecurity c ode preven ts una uth orize d caller s from acc essing con fid en tial m e ssage s. For ma xim um se curity , the s ystem never di sp la ys the security c ode on the scree n o r reads it over t he telep hone, even t o the s ubsc riber .
19 - 2 Securit y Co des Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 U SE A S ECUR ITY C ODE When a sub scribe r wh o has s et a s ecurit y co de calls the system and enters a Personal ID, th e system asks: “Pleas e enter your p er sonal secu rity code.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 19 - 3 If you r org aniza tion us es th e first- t im e enroll ment con vers ation, you can furth e r p rotect th e voice mail system by limiti ng the number of u n use d voice mailb oxe s on the syste m.
19 - 4 Securit y Co des Issue 3 EliteMail VM S/EliteMail L imited Delete a subscriber security code at the console 1. Pr ess to sign in at th e voice mail s ystem Banner Screen. 2. Enter a Syste m Ma nager ID, an d press . If asked, enter the System Manager se cu rity code, a nd press .
Re fere nce 20 - 1 Subscrib ers Most peop le enro lled in the voi ce mai l syste m are called s ubs cribers . A subscrib e r ca n rece ive messages fr o m ou tside callers, l eave messages for othe r .
20 - 2 Subscrib ers Issue 3 EliteMail VM S/EliteMail L imited Figure 20-1 Ap plication Screen Page 5 Before you a dd sub scribe rs, set the f ield s on this scree n for t he fe atures most subsc r i bers use.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 3 Y o u can al s o add th e F access code to the Ac cess fiel d on indiv idua l subscrib e r Person al Directo ry p a ges. The system pl a ys the enroll ment conversat ion f or those subscr ibers t h e next time they use the voi ce ma i l system.
20 - 4 Subscrib ers Issue 3 EliteMail VM S/EliteMail L imited Ho ld/A rchive ms gs This dual fiel d defines how long the system saves the subscr iber old and archi ve d messages. The hold time or th e arch ive time can be set to up to 99 days. However , to conserve dis k space, you should set it for 7 day s or less.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 5 Gree tin g Co ntai ns the voice f ields for t he subs cri ber sta ndard , inter nal, and alt ernat e pe rsonal gree tings. The syste m in dicat es th e gre eting cu rrent ly bein g use d with >> .
20 - 6 Subscrib ers Issue 3 EliteMail VM S/EliteMail L imited #1 - #4 Line s 1 thro ugh 4 each se t a mes sage de liver y tele phone num ber , sch edu le, and d elive ry metho d. Su bscrib ers ca n also ch ange me ssag e del ivery telep hone numb ers, sched ules , or delive ry me t ho ds by te lep hone .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 7 Rem o ve an ac cess c ode 1. Hi gh ligh t the [ ] to th e le ft of the de scrip tion o f the co de . 2. Pres s . 3. Re peat steps 1 a n d 2 for each a ccess codes to d elete. 4. Pres s to clo s e t he A cces s C ode Op ti ons w in dow .
20 - 8 Subscrib ers Issue 3 EliteMail VM S/EliteMail L imited T o view the de fault E xpan ded T r ansfe r Options for eac h ne w su bscrib er , pres s - , then pre ss , and pres s at Ap plic at ion scree n Page 5. Refe r to Figure 20-5 D ef a ult Exp and ed T ra nsfer O ption s .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 9 Send Msg Urgent? Co ntro ls urgen t mes sages . If this f ield is Ye s , every message fr om an o uts ide call er is m arke d urge nt. If this field i s As k , the system asks an outside ca ller whe ther or n ot to m ark the me ssage urg ent .
20 - 10 Subs crib ers Issue 3 EliteMail VM S/EliteMail L imited Set u p the perso nal secr etary f eatur e for a subscr iber Use the Action fie ld to tell the system how to handle the ca ller if no tou c ht on es ar e ente re d during the sub scribe r greet in g.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 1 1 The Main Steps to Add Subscr i b ers Program the default s et tings for new subscriber s.
20 - 12 Subs crib ers Issue 3 EliteMail VM S/EliteMail L imited 1. At the voice mail system Banner Screen, pres s t o sign i n. En ter a System Manager ID, and press . If a sked, enter the Sys te m Manager securit y code, and press . 2. Pr ess - to di sp lay t he Per s ona l Dire c to ry .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 13 Figure 20-6 Su bscriber Added by Ran ge Reco rd a Name Unle ss th e syste m is using the en rollmen t conv ersat ion, rec ord a v oice name for each subscr iber you add to the system. Refe r t o Ch apte r 15 Reco rdin g V o ice F iel ds .
20 - 14 Subs crib ers Issue 3 EliteMail VM S/EliteMail L imited Figure 20-7 Enabling the Internal Greeting Optio n When Int is Ye s , subsc ribers ar e ask ed if they w ant to re c ord a n interna l greet in g du rin g the e nro llme nt co nv e rsatio n.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 15 A cti ve Th is field tells y ou wh ethe r the sta ndard ( STD ) or alterna te ( AL T ) gree ting is curren tly a ctiv e. The internal greeting i s use d onl y when t he standard g r eeti ng i s active.
20 - 16 Subs crib ers Issue 3 EliteMail VM S/EliteMail L imited Delete subsc riber or reset mailbox for new subscribe r using the tele phone 1. Call t h e system and sig n in with yo u r Personal ID a n d security co de. 2. P ress to skip to th e System Manager conversati on.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 17 S ECTION 10 T HE S U BSCRIBER C ONVERSATIO N Subscr ibers use the vo i c e mail syst em by ca llin g from any t ouchto ne tele phone and ent ering a P erson al ID and sec urity code . Mo st s ubscr ibers use the syst em b y answ erin g a series of yes-an d-no que stions.
20 - 18 Subs crib ers Issue 3 EliteMail VM S/EliteMail L imited Quic k Option Me nus Som e sub scribe rs may w ant to h ear s pecial qu ick opt ion menu s in pla ce of the ye s-an d-no s ubsc riber c onv ersat ion. T o d o this, add th e M a ccess code to the s ubscr iber Acce ss field.
Re fere nce 21 - 1 Switc h Setup The voice ma il syst em works with th e NEC Electr a Eli te telephone system ( o r switch) at the Switch S e tup screen.
21 - 2 Switch Set u p Issue 3 EliteMail VM S/EliteMail L imited The Swi t ch Setup scree n se ts th e follow ing inform ation a bout the N EC Elect r a Elite t e lephone system: Call tra n sfer access co d es Message waiti n g lamp activa tion codes Out d ial acc e ss co de DTMF (touchtone ) sensitivi ty Ring and busy cy cle character i stics.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 21 - 3 Figure 21-2 S wi tch Setu p Help Screen 6. Pres s ag ain to v iew the help file f or how to pro gram th e NE C Electra E lite telep h one system curren tly selected. 7. Pres s , , , or to mov e t hr oug h t he help file.
21 - 4 Switch Set u p Issue 3 EliteMail VM S/EliteMail L imited S ECTION 4 S ET I NTEGRAT ION O PTIONS Th e Integrat ion Opti ons field on Line 2 of Sw itch Se t up s creen Pa ge 1 sets sp ecial in te.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 21 - 5 Th e s pe cif ic ca ll tr an sfer s equ enc es are : • Initiat e The Initi a te sequence is diale d by the voice mail system to put an out sid e caller o n hold and ring an inter nal ex tensio n.
21 - 6 Switch Set u p Issue 3 EliteMail VM S/EliteMail L imited The s e minim um values , store d on Line 5 of Switch S etup sc reen Page 1, are sp ecifie d in hund redt hs of a sec ond ( e. g. , 6 mea ns ig nore to nes shor te r t ha n 6 hu nd redt hs of a s ec on d or 60 m il liseco nds) .
E li t e M ail V M S / E li t e M a il Li m i t e d Iss u e 3 R e f e r e n c e 21 - 7 S ECTI O N 8 C O N T R O L M ESSA G E W AI T ING L AMPS M e ss a ge w a i t ing l a m ps a r e pr o g r a mm e d on S w i tc h S e t u p sc r e en P a g e 2. R e f e r to F i g u r e 2 1 -3 S w i tc h S e t u p S c r e e n P a ge 2 .
2 1 - 8 S w i tc h S e t u p Iss u e 3 E li t e M a il V M S / E l i t e M a il Li m i t e d S ECTI O N 10 C O N T R O L C ALL H O L D I NG W h e n t he v oi c e m ail syst e m t ri e s to t r a n sf e r a c al l a n d t h e li n e i s b u s y , t h e c all e r c a n ho l d u n t i l t h e li n e b e c o m es f r e e.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 21 - 9 S ECTION 12 C ONT ROL L IVE R ECORD These f i e lds control L ive Re cor d at your si te.
2 1 - 10 S w i tc h S e t u p Iss u e 3 E li t e M a il V M S / E l i t e M a il Li m i t e d S ECTI O N 13 S E T R EFRESH I N T E R VAL F O R C O N S T A N T M ESSAGE C O UNT Y o u c a n s e t t h e r e f r e s h i n t er v a l o n S w i t c h S e t u p sc re e n P a g e 2 .
E li t e M ail V M S / E li t e M a il Li m i t e d Iss u e 3 R e f e r e n c e 21 - 1 1 S w i t c h S e t up sc re e n P a g e 3, L i n e s 20 t hr o u g h 2 8 li st t he f i el d s t hat t e l l t he v oi c e m ail syst e m w h a t s ig n al p a tt er n s t o e x p e ct on t h e N E C E l e c t r a E l i t e t el e ph o n e s yst e m .
Re fere nce 22 - 1 Sy ste m ID s System IDs are crucial to proper system ope ration. They route calls to the prope r e x t ens io ns an d ma ilb oxe s an d ca n be us e d to lin k b ox es for a dv a nced call ro ut in g an d au diot ex t fe at ure s.
22 - 2 System IDs Issue 3 EliteMail VM S/EliteMail L imited Ex te ns io n # ID s Th e call er dials An Exten sion # ID to re ach a su bscrib er . Th ink of it as the address o f the subscr iber voice mailb o x on the syste m. Usu ally a n Ex tensio n # ID matche s a su bscrib er ac tual te lepho ne extension number .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 22 - 3 S ECTION 2 S PECIAL S YST EM ID FOR N U MBERED G ROUPS Y o u m ay allo w sub scrib ers t o le ave me ssage s for messa ge g roups by pres sing numbe rs to id ent if y th e grou p, in stead of spe lling t he gro up nam e.
22 - 4 System IDs Issue 3 EliteMail VM S/EliteMail L imited S ECTION 4 H OW THE S YSTEM L ISTENS FOR ID S When the syste m asks a subscriber a question, i t lis tens for toucht ones that in dicat e the sub scribe r answe r , u sually 1 for y es, 2 for no, or a quick optio n menu choic e.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 22 - 5 Conflicting IDs The system method of l i s tening for System IDs provid es quick re sponses from th e system, but it has a n importan t imp act: it limits th e n umber of unique Sy stem IDs.
22 - 6 System IDs Issue 3 EliteMail VM S/EliteMail L imited S ECTION 5 U SE I NTER NAL ID S W hen you w ant to pre vent ca llers fro m d ialing a s u bscri ber or tran saction box, a ssign a System I D that contai ns the $ that ca nnot be d ial ed f rom a touch tone ke ypad.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 22 - 7 Ra nges o f Sys tem IDs Y ou may want to assig n particu lar ranges o f IDs to a particula r purp ose.
22 - 8 System IDs Issue 3 EliteMail VM S/EliteMail L imited The fol low in g ru les ap ply for Sy s te m IDs : Each System I D mu st be unique. Each System ID can have up to 10 char act ers, b ut can vary i n l ength. A s ho rter S yste m I D c an not dup lica te t he begin ning d igits of a noth er , long er Sy s te m ID ( e.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 22 - 9 Sam ple B oxe s and Direct orie s Thre e samp le tran saction box es and on e samp le voic e detec t box are incl u ded in the default syst em. Y ou can study these examples to see how System I D s ar e used .
2 2 - 10 S ys t e m I Ds Iss u e 3 E li t e M a il V M S / E l i t e M a il Li m i t e d Also Ref e r T o: C h a p t e r 2 S e ct ion 2 C all T r a n s f e r on p a g e 2- 1 1 C h a p t e r 2 S e ct i.
Re fere nce 23 - 1 System Manager The System Manager is res p ons ible for day -t o-d ay ma nage men t of t he voi ce mail system. System Ma nagers ca n si gn i n a t the computer co n sole to mo dif y system fi eld s, crea te sub scribe rs, gro ups , gue sts, or othe r box es.
23 - 2 Syst em Ma nage r Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 C REAT E S YS T EM M ANAGERS Only a S ys te m Manager can crea te o r demot e another System Manager . Before you can create another System Manager that subscr iber must be enroll ed on the system.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 23 - 3 S ECTION 4 I MPROVED S YSTEM M ANAGER C ONVERSATIO N The new Syste m Manager conversation i s e a sy to a ccess and allows the System Mana g er to main tai n the voi ce messag ing syst e m o ver th e teleph o ne.
Re fere nce 24 - 1 T ransactio n Boxes A transa cti on bo x is a sp ec ia l mailbo x tha t you ca n us e to pr og ram spec ia l ca ll rout ing , cre at e m e nus , or pro vide a nn ounc em e nts of rec o rded in forma tion. The applic ation s for t ransac tion bo xes c an be as simp le or c omple x as you wish.
24 - 2 T ransacti on Boxes Issue 3 EliteMail VM S/EliteMail L imited Figure 24-1 Sample T ransaction Bo x Eac h box has a s pell ed na me, a unique Syste m ID , and an own er . T he own er nam e is di splaye d in t he T ransaction Box of field in the u pper- right corn er o f the scr een.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 3 Transf er Day?/Nite? Use the se fie lds to turn call tr ansfe r on/off f or Da y/Night Mode. If eit her f iel d is Ye s , enter t he teleph one nu mb er or ext ension t he system shoul d transfer ca lls to.
24 - 4 T ransacti on Boxes Issue 3 EliteMail VM S/EliteMail L imited Wh en th e altern ate g reeting is a ct ive but n ot re corded , the s ystem play s th e d efau lt altern ate g ree ting : • “<Ow n er rec ord ed nam e> is out to da y .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 5 After Msg Th is field cont rols ho w th e sy s te m han dles t he ca ll after rec ording a m essag e from t he calle r and ap plies o nly if th e Action f ield is T ake -msg .
24 - 6 T ransacti on Boxes Issue 3 EliteMail VM S/EliteMail L imited Delay betwee n Single Digits Y ou can set the system to pause a certain number of se conds fo r addit ional touch tone s befo re routin g the call ac cording to a ny tran sact ion box o ne -key -d ialing me nu .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 7 S ECTION 4 S AMPLE T RA NSACTION B OXE S T he voic e m ail syste m inclu des sample transacti on boxes. The samples illus trate h ow you m ight us e tran sact ion b oxes to hand le s ale s calls and technica l support call s.
24 - 8 T ransacti on Boxes Issue 3 EliteMail VM S/EliteMail L imited If the cal ler do es no t press an y touc ht on es du ring the gre et in g, the s y ste m tran sfers t he c all to th e opera tor . One -key d ialin g is prog ramm ed for this box. If th e ca ller p resses 1, the system rout e s the call to transactio n box 700.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 9 Figure 24-5 Sample T echnical Support B ox This bo x pla ys the gre eting : “ All o f our supp ort line s ar e cur rently busy . Plea se leav e y our na me and num be r an d s om e one w ill re turn yo ur c al l.
24 - 10 T ransaction Boxe s Issue 3 EliteMail VM S/EliteMail L imited Record T ransaction Box Greeti ngs by T e lephone The tra nsactio n box o wne r can rec ord th e trans action box gree ting fro m any tou cht on e tele ph one.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 1 1 Add T ransaction Boxes by Range T o s p e ed up adding tr ansaction boxe s to the s ystem, you can a dd many boxes at o nce in a range o f System IDs.
24 - 12 T ransaction Boxe s Issue 3 EliteMail VM S/EliteMail L imited After the system adds the ran g e of System IDs, look th rough the T ransaction Dire ctory to find the new boxes.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 13 S ECTION 8 D ELETE A T RA NSACTION B OX OR I TS M ESSAGES Y o u can del ete any transacti o n box, or de l ete just th e box messages. Delete t ransaction box 1. S ign i n to the sy stem, and pre ss - to display the Transac tion Directory .
24 - 14 T ransaction Boxe s Issue 3 EliteMail VM S/EliteMail L imited S ECTION 10 O TH ER T RAN SACTI O N D IRECTOR Y P AGES In add ition t o tran sact ion boxe s, the T r ansa ction Direc tory inclu des inter view box es, th e Public Inter view B ox, a nd voic e de tect box es.
Re fere nce 25 - 1 V oic e Detec t This f eat ure allo ws calle rs to m ake c hoices or resp ond t o prom pts b y saying Y es or remaining sil ent. The system liste ns for spoken sound, not touchto n es. Out side callers can u se the voice ma il syst e m by speaki ng, e ven i f they do not hav e to uc h tone telep ho nes.
25 - 2 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited Each box h as a name, a uniq ue System ID, a n d an o wner . The owne r nam e is d isplay ed in t he V oic e dete ct box of field in the u pp er-rig ht corn er of the s creen . T he sam ple voic e detect box reco rded n ame is T he V oice Detect Box.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 3 Call T ransfer Typ e Th is un labele d field, below t he Nit e? field , set s th e wa y th e voice mail syst em tra nsf ers ca l ls to the NEC te le phone system and can be: Await-Ans (Aw ait Answer), Release , or W a it- Ring (W ait fo r Ri ngbac k).
25 - 4 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited Action Day:/Nite : In a vo ice det ect a pplicat ion, t he A c tio n is taken only if t h e caller pres se s a t oucht one during the v oice dete ct bo x gree ting .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 5 S ECTION 3 S ET U P A V OIC E D ETECT A PPLICATION T o set up a v oice detect applic ation 1. P lan th e v oic e dete c t ap pli cation De c ide h ow man y v oi ce d et e ct bo xes y o u ne ed, an d how call ers are routed to them.
25 - 6 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited Exam ple: U se Voi ce Det ect for Opera tor T ransfers Y ou can use t he voic e dete ct fe ature t o verif y that a call er is s till on the line befo re th e cal ler rea ches th e Ope rator Bo x.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 7 Use voice de tect before routing callers to t he Operator Box 1. A dd a voic e detect box and a t ra nsac t io n box to handle c alls for the oper ator For detail s, refer to Ch ap ter 24 Transac t ion Boxe s .
25 - 8 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited Figure 25-4 Sample T r ansaction B ox Used in a V o ice D etect Application Figure 25-5 Sam ple Opening Greetin g Routing to a V oice.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 9 S ECTION 4 A DD A V OICE D ET ECT B OX The System Manager adds voice detect boxes one at a time at the system con so le .
25 - 10 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited Re c ord a Gr eet in g for the V oice De te c t Box Y ou can record t he g reeting or ann ounc emen t yo u want caller s to hea r wh en t hey rea ch th is voic e d etect b ox.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 1 1 De lete the messag es fo r a voice dete ct bo x 1. Sign in to the system, and p ress - to vie w the T ransactio n Directory . 2. Pres s re peat edly (o r us e the J ump comm and ), to d ispl ay the voice d etect box you wa n t to delet e .
25 - 12 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited S ECTION 7 T EST THE V OICE D ETECT A PPLICATION Always test a voice d e t ect appli cati on after yo u se t it u p . Cal l the sys tem and chec k that the syste m h an dles th e call correctl y whe n you say Y e s and w he n you rem a in sile nt .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 13 Figure 25-6 Maximu m T ime to Wai t for V oice Field Change the t ime outside call e rs can wait before speaki ng 1. Sign in to the system, and press - to view the Switch Setup screen. P r ess to view Page 3 .
25 - 14 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited This ex am ple use s three specia l box es: $O PERA TOR , $H ANGU P , a nd $SAL ES .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 15 Als o re fer t o: Ch ap ter 2 S ection 1 C all H o ld on pa ge 2-1 Ch ap ter 6 I nt er view Bo xes Ch ap ter 1 1 Ope nin g Gr eeti ng .
Re fere nce 26 - 1 Back Up a nd Resto re The bac kup an d res tore f unct ions of EliteM ail VMS /Elite Mail Lim ited are large ly s elf-funct ioning .
26 - 2 Back Up and Res to re Issue 3 EliteMail VM S/EliteMail L imited Archive is not a r eplacement for the total system backup descri b ed b e low . The co ndition s that c an da mage d ata in th e worki ng dire ctorie s can also dam ag e the a rchive , but th is is les s lik ely .
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 26 - 3 User In terfac e Archive The syste m manager sets t h e ti me to archive the database fi les from th e con sole . H e enter s tim e and day ar chiv e in t he D aily , We ekly , a nd Mon thly s urre nder to DO S fiel ds o n the applic ation gene ral settin gs scree n.
26 - 4 Back Up and Res to re Issue 3 EliteMail VM S/EliteMail L imited Th e secon d metho d requi res the te chnic ian to initia te res tor e b y attaching to th e syst e m u sing CoSessio n, exitin g voi ce mail app licat ion to DO S, and runni ng on e of three b atch files ( Arch ive 1, Arc hive 2, or Def aults ).
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 26 - 5 Begin the ba ckup/restore f unc tion 1. C o nn ec t to Elit eM ail V M S/ E liteMa il Limi te d us in g Co Se ssion. 2. E xit to DO S f ro m voic e m a il applic a tion o n El iteMai l. 3.
26 - 6 Back Up and Res to re Issue 3 EliteMail VM S/EliteMail L imited Th e dir ect ory ex i sts an d do es no t co ntain a pre viou s bac k u p Th e ut ilit y c on tinue s the ba ckup. The util ity the n dis plays the Elite Mail d irecto ry to be back ed up a nd the loca l dire cto ry us e d for ba c k up, an d a sks: I s this cor rect? (Y/ N).
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 26 - 7 Configure This op t ion allow s the tech nician to d efine how t o com muni cate w ith Elite Mai l f rom th e suppo rt PC. T he con figur ation m ust be est ablish ed prio r to the firs t E lit eM ail b ac k u p.
26 - 8 Back Up and Res to re Issue 3 EliteMail VM S/EliteMail L imited Baud rat e Th is defin es ser ial com mun ication speed b etwee n the supp ort PC and EliteM a il. Def au lt (max im u m) spe ed is 19 20 0. Local COM port Th is d efines the c omm unicat ion port on th e supp or t PC use d to co nne ct to E lit eM a il.
Re fere nce A - 1 Access Codes A No Setup Options Access Subscr i ber cannot change option s by t elephone. Acce s s codes A and T may be combined to deny a ccess to all se t up op tions except person al greetings.
A - 2 Access Code s Issue 3 EliteMail VM S/EliteMail L imited M Menu Mode Excl usively Subscriber hea r s t he system q uick option menus for a l l voice mail f e at ures, instead of yes- and-no c onversation. T his code canc els the T access code. N Hands-free Messag e Retrieva l This code t urns on hands-free message ret rieval.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e A - 3 Z Automatic Re t u rn Receipt The system automat ically marks every mess age sent by the subscribe r fo r return receipt requested. T o av oid redund ant ret urn rec eipts and rec eipt summ ary announc ements, never use Z without also using access code B.
Re fere nce B - 1 Action Codes G Go to System I D The system routes the c al l to an ot her S y stem I D. Y ou must enter a valid Syst em ID dire c t ly to the right of the Got oID arrow . ( e.g. , GotoID $PM r outes a call t o the Pub lic Interview Box.
Re fere nce C - 1 Call T ransfer Options A An noun ce The person who ans wers t he t elephon e hears a beep before being con nected t o the caller . This lets the operator know exactly whe n the cal l i s being connect ed or that a c all is an ou tside call .
Re fere nce D - 1 Console Shortcut Keys The s e k ey s jum p to a co ns o le scre en: - A pplic at io n Scr een - Pe rson al D irec t ory S cree n - G rou ps Sc re en - T ra nsa ctio n Dire ctory Sc r.
D - 2 Console S hortcut Keys Issue 3 EliteMail VM S/EliteMail L imited Functi o n Keys He lp I nf or mat io n Co m m a nd P op up Me nu Sele ct Port Local connect: on or off Prev iou s Scr een Next Sc.
Re fere nce E - 1 Sp eci al Dia ling Char acte rs Y o u ma y inc lu de t he follo w ing spe c ial char ac t ers i n tel ep hon e n um ber s dia led by the voice mail syst e m.
E - 2 Spec i al Dia ling C har acters Issue 3 EliteMail VM S/EliteMail L imited Q Causes the system to hang up and is us e ful i n sit u ations wh e re the ca l l is not me ant to go to com pletio n, as in c alling a be eper .
Re fere nce F - 1 Integration Option Codes I n an in te gr a tio n, b oth t he NEC Electr a Eli te t e le p hone system and the vo i c e mail system share inf o rmat ion o n the o rigin and desti natio n of ca lls.
F - 2 In te gra tion Op tion Co des Issue 3 EliteMail VM S/EliteMail L imited SKT=n, n This opti o n contr ols softkey timeout. T wo separate ti mers ar e used. The first ti me r controls the time that th e softkeys are displayed when first callin g in to voice m ail.
Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e F - 3 CR Spe cial confir m re t urn sequ enc e. The voice mail system uses the sp ecia l diali ng seq uenc e set by t his opt ion to retu rn t.
Glos sary 1 Ac cess A fiel d on a su bscri ber Per sonal D irecto ry page t hat co ntrols the ava ilable system feature s. Action A field o n a Perso nal Direct ory page , t ransact ion box, or t he Operat or Box that determi n es the system action after the greeti ng.
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 2 Glos sa ry Audiotext Messages Fou nd in tra nsac t ion bo xes, audio text me ssage s are u s ed t o deliver infor m at io n to a c all er or lead a call er t hro ugh a s er ies of qu estion s.
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Glos s ary 3 Dire ctory A ssistan ce A voice ma i l s ystem feature that l ets c alle rs re ach the pe rson th ey are calli ng, wit hou t sp eaking t o the o perat or or r ecep tionis t . Ca ller s w it h lette r s on their telephone keypads can use automatic dir ectory assista n ce.
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 4 Glos sa ry Exten s ion # ID This is wha t an out side c aller use s to reac h a par ticular su bscrib er .
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Glos s ary 5 Held Message A me ssage he ard bu t n ot arch ived by a s ubscribe r nor de leted by t he system. (Sam e as an old me ssage.) Interv ie w Box A s pecia l tra nsa ction box that ca n as k a calle r up to 2 0 q ues tions a nd reco rd e ach respon se.
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 6 Glos sa ry Message Box Int egration The NEC telephone system can tr ansfer calls d irectly to an exte nsion and/ or the subscr iber v oice ma ilbox w hen the e xtensio n is rin g-no- answ er or b usy .
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Glos s ary 7 One-Key Diali ng Allow s the call er to en ter a single t oucht one digit ins tead o f a fu ll System ID d u ring a sub scribe r or tra nsact ion bo x gree ting. Th is feat ure lets y ou offer calle rs a me nu of c hoices durin g a gre eting.
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 8 Glos sa ry Pers o n al Se cret ary Ens ures every import ant c all for a su bscrib er is an swer ed. I f the subsc ribe r is una vailabl e, calle rs can be ro uted to an other ex tens ion automati ca lly or can make a menu selection to choose where to route th e c al l.
Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Glos s ary 9 Screening O pt ions Call tra nsfer op tions tha t the sub scrib er can tur n on and off by tele phone . This field may or may not incl ud e call scree ning co de s ( e.g. , C, I, M , or S).
Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 10 Glos sa ry V oi ce D e tec t A spe c ial b ox th at all ows c alle rs to sa y Y es t o an swer a q uestio n.
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Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté NEC 750370 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du NEC 750370 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation NEC 750370, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le NEC 750370 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le NEC 750370, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du NEC 750370.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le NEC 750370. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei NEC 750370 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
