Manuel d'utilisation / d'entretien du produit MVP400 du fabricant Multi-Tech Systems
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Standalone V oice/IP Gateway Model MVP400 and MVP800 H.323 Mode Quick Start Guide.
Quick Start Guide 82088202 Revision C MultiVOIP400 (Model MVP400) and MultiVOIP800 (Model MVP800) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-T ech Systems, Inc. All rights reserved.
iii Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 5 Installing Y our MultiVOIP ......................
MultiVOIP Quick Start Guide 4 Introduction Welcome to Multi-T ech's new stand-alone V oice/IP Gateways which allow analog voice and fax communication over an IP network. The MultiVOIP model numbers are MVP400 for the four-channel unit and MVP800 for the eight-channel unit.
5 Introduction Ethernet LAN interface, and a command port configuration. The MVP800 is designed with eight voice/fax channels, 10 Mbps Ethernet LAN interface, and command port. System management is provided through the Command port using bundled Windows ® software which provides easy-to-use configuration menus and comprehensive online Help.
MultiVOIP Quick Start Guide 6 Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration).
7 Introduction this is done, the Phone Directory Database option is set to Slave, and the IP address of the Master MultiVOIP 400/800 is entered. Once all Slave units are configured, the process moves on to the “Deploying the VOIP Network” section.
MultiVOIP Quick Start Guide 8 Unpacking Your MultiVOIP Remove all items from the box. www.multitech.com Voice/Fax over IP Networks Figure 2. Unpacking Safety Warnings Caution Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability .
9 Cabling Cabling Procedure Cabling involves connecting the master MultiVOIP to your LAN and telephone equipment. 1. If you are connecting any V oice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure in the following section before connecting power to the unit.
MultiVOIP Quick Start Guide 10 5. If you are connecting a station device (analog telephone, fax machine, or Key T elephone System (KTS)) to your MultiVOIP , connect one end of an RJ1 1 phone cord to the V oice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device.
11 Cabling E&M Jumper Block Positioning Procedure A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8 pairs of pins. The jumper plug fits over three pairs of pins on the jumper block.
MultiVOIP Quick Start Guide 12 Installing Your MultiVOIP 400/800 The following installation procedures do not provide every screen or option in the process of installing the MultiVOIP 400/ 800 software. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation.
13 Installing the Software If the Multi-T ech Installation CD window does not display automatically , click My Computer , then right click the CD ROM drive icon, click Open , and then click the Autorun icon. 3. When the Multi-T ech Installation CD dialog box displays, click the Install Software icon.
MultiVOIP Quick Start Guide 14 5. The Choose Destination Location dialog box displays. Follow the on-screen instructions. Y ou can either choose the Destination Location of your MultiVOIP 400/800 software or select the default destination by clicking Next .
15 Installing the Software 7. The MultiVOIP 800 Setup dialog box displays. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MultiVOIP 400/800. From the Select Port list, select the COM port of your PC.
MultiVOIP Quick Start Guide 16 9. The following message displays: Click Ye s to continue. 10. The following message displays: Click Ye s to continue..
17 Configuring the MultiVOIP Configuring Your MultiVOIP 400/800 The following steps provide instructions for configuring your MultiVOIP 400/800. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup.
MultiVOIP Quick Start Guide 18 13. The Channel Setup dialog box displays. The four tabs in this dialog box define the channel interface, voice/fax parameters, billing, miscellaneous, and regional telephone parameters for each channel. Configure each channel for the type of interface you are using.
19 Configuring the MultiVOIP 14. The Interface group defaults to FXS (Loop Start) . Select the interface option that corresponds to the interface type being connected to the V oice/Fax Channel 1 jack on the back panel of the MultiVOIP 400/800.
MultiVOIP Quick Start Guide 20 For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect; Current Loss , T one Detection , or Silence Detection . Check with your in- house phone personnel to verify the preferred type of disconnect to use.
21 Configuring the MultiVOIP 16. The V oice/Fax tab displays the parameters for the voice gain, DTMF (Dual T one Multi-Frequency) gain, voice coder , faxing, and advanced features such as Silence Compression, Echo Cancellation, and Forward Error Correction.
MultiVOIP Quick Start Guide 22 Note: The DTMF gain should be changed only with the assistance of Multi-T ech T echnical Support. 18. T o change the voice coder , select the channel from the Select Channel list, then click Manual in the Coder group. Select the new voice coder entry from the Selected Coder list.
23 Configuring the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. The Echo Cancellation check box defines whether echo cancellation is enabled for this voice channel.
MultiVOIP Quick Start Guide 24 If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), select the Auto Call Enable check box in the Auto Call group. Then enter the phone number of the remote MultiVOIP 400/800 in the Phone Number box.
25 Configuring the MultiVOIP Dynamic Jitter Buf fer . The Jitter Buf fer allows the MultiVOIP 400/800 to wait for delayed voice packets by automatically adjusting the length of the Jitter Buffer between allowable minimum and maximum values.
MultiVOIP Quick Start Guide 26 25. T o change the T one Pairs on the Regional tab, select your country or region from the Country/Region list. Note : If your country or region is not listed, click Custom to define it. The T one Pairs group enables you to select and modify the parameters.
27 Configuring the MultiVOIP 26. The Phone Directory Database dialog box displays with the Proprietary PhoneBook option selected and no phone numbers entries displayed in the database. This dialog box enables you to select either the GateKeeper or Proprietary PhoneBook.
MultiVOIP Quick Start Guide 28 Registering with a Gatekeeper Phone Directory This section describes how to register H.323 endpoints with the Gatekeeper . The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and providing call control services to registered endpoints.
29 Configuring the MultiVOIP 3. Enter the Gatekeeper IP Address in the IP Address box of the RAS Parameters group. 4. Accept the default Port Number 1719 . CAUTION : The default setting for the Gatekeeper Port Number is 1719 . This can be changed to a different value by the Gatekeeper administrator .
MultiVOIP Quick Start Guide 30 10. Enter the Port IP Address of the MultiVOIP you are currently configuring in the IP Address box. 1 1. Click OK when you are finished. The Phone Directory Database dialog box displays your first entry . 12. Click Add to enter your next phone listing.
31 Configuring the MultiVOIP 15. Enter the V oice Channel number corresponding to the phone number entered. 16. Enter a description in the H.323 ID box to identify the phone number . For this example, you could enter a description such as “Jerry’s Desk”.
MultiVOIP Quick Start Guide 32 19. Repeat this process for all channels and then click OK in the Phone Directory Database dialog box. Note: When entering multiple channels, you can also click Copy From in the Add/Edit Phone Entry , enter the phone number you want to copy , click OK in the COPY FROM dialog box.
33 Configuring the MultiVOIP 23. Check to ensure that the BTG LED on the MultiVOIP 400/ 800 is Of f after the download is complete. This may take several minutes as the MultiVOIP 400/800 reboots. 24. Y ou are returned to the Multi-T ech Installation CD screen from which you can load the Acrobat Reader to your PC.
MultiVOIP Quick Start Guide 34 Building a Proprietary Phonebook Directory T o build your proprietary MultiVOIP 400/800 Phone Directory (in an H.323 environment without the GateKeeper option enabled), .
35 Configuring the MultiVOIP Note : The Slave Status button displays the Slave VOIP Status dialog box used for viewing phone number , IP address, status, and description of slave units. See “Configuring Y our Slave MultiVOIP 400/800s” for details.
MultiVOIP Quick Start Guide 36 Note : Hunting is a series of telephone lines organized in such a way that if the first line is busy the next line is hunted and so on until a free line is found. For this example, assign the phone entry to HUNT GROUP #1.
37 Configuring the MultiVOIP 6. T o configure Channel 2 on the Master MultiVOIP 400/800, click Add and the Add/Edit Phone Entry dialog box displays again. 7. Enter the phone number for the MultiVOIP 400/800 in the Station Information group Phone Number box.
MultiVOIP Quick Start Guide 38 9. In the Station Identification group, select HUNT GROUP #1 from the Hunt Group list, enter the New Y ork Office 2’s IP Address (204.022.122.1 18), and accept the H.323 industry standard Port value (1720) used to communicate with other H.
39 Configuring the MultiVOIP 1 1. Add all other phone numbers (slave units and stand-alone units) to the Phone Directory database. T o add Channel 1 of the Slave MultiVOIP 400/800, click Add . The Add/Edit Phone Entry dialog box displays again. 12. Enter the phone number for the “Slave” MultiVOIP 400/800 in the Phone Number box.
MultiVOIP Quick Start Guide 40 16. T o add Channel 2 of the Slave MultiVOIP 400/800, click Add . The Add/Edit Phone Entry dialog box displays again. 17. Enter the phone number for the remote (Slave) MultiVOIP 400/800 in the Station Information group Phone Number box.
41 Configuring the MultiVOIP 20. Click OK and you are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list.
MultiVOIP Quick Start Guide 42 23. Click inside the Description box and enter a description for the remote MultiVOIP 400/800 phone number . For example, “Human Resources Desk”. Note : Because the H.323 endpoint is not a MultiVOIP 400/ 800, the Phone Directory database ignores the V oice Channel entry .
43 Configuring the MultiVOIP 26. When you have finished, click OK to download the setup configuration to the MultiVOIP 400/800. 27. The Checking MultiVOIP 400/800 dialog box displays.
MultiVOIP Quick Start Guide 44 29. After the setup has been written to the MultiVOIP 400/800, the unit is rebooted. 30. Check to ensure that the BTG LED on the MultiVOIP 400/ 800 is Off after the download is complete. This may take several minutes as the MultiVOIP 400/800 reboots.
45 Configuring the MultiVOIP At this time your master MultiVOIP 400/800 is configured. Proceed to the “Configuring Y our Slave MultiVOIP 400/ 800s” section.
MultiVOIP Quick Start Guide 46 Configuring Your Slave MultiVOIP 400/800s If the Proprietary Phone Book option is selected in the Phone Directory Database dialog box, you will need to configure all H.323 endpoints as “Slave” units. For example the MultiVOIP 400/800 at the company’s London of fice would need to be configured as a “Slave”.
47 Configuring the MultiVOIP Select the Enable Diffserv check box to enable dif ferentiated services on routers that support this service. This feature provides priority to voice packets so that they are not delayed because of large data files being downloaded.
MultiVOIP Quick Start Guide 48 parameters, and regional telephone parameters for each channel. Configure each channel for the type of interface you are using. Channel 1 displays by default on the Interface tab. T o change the channel number , select the channel you want to configure from the Select Channel list.
49 Configuring the MultiVOIP FXS (Loop Start): If a station device such as an analog telephone, fax machine, or KTS (Key T elephone System) is connected to the V oice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option.
MultiVOIP Quick Start Guide 50 Disconnect T one Sequence options. For Disconnect T one Sequence , you can select from the lists either one or two tones that will cause the line to be disconnected; the person hanging up a call must then hit the key or keys that will produce those tones.
51 Configuring the MultiVOIP 9. Y ou can set up the input and output voice gain so that the volume can be increased or decreased. Input gain modifies the level of the audio coming in to the voice channel before it is sent over the Internet to the remote MultiVOIP 400/800.
MultiVOIP Quick Start Guide 52 10. T o change the voice coder , the channel from the Select Channel list, then click Manual in the Coder group. T o select the appropriate coder , select your new voice coder entry from the Selected Coder list.
53 Configuring the MultiVOIP The Echo Cancellation check box defines whether echo cancellation is enabled for this voice channel. If echo cancellation is enabled, the MultiVOIP 400/800 will remove echo-delay which improves the quality of sound.
MultiVOIP Quick Start Guide 54 the Auto Call group. Then enter the phone number of the remote MultiVOIP 400/800 in the Phone Number box. 14. The Automatic Disconnection group provides three options to be used singly or in combination.
55 Configuring the MultiVOIP between allowable minimum and maximum values. An Optimization Factor adjustment controls how quickly the length of the Jitter Buffer is increased when jitter increases on the network. The length of the jitter buf fer directly effects the voice delay between MultiVOIP 400/800 gateways.
MultiVOIP Quick Start Guide 56 17. T o change the T one Pairs on the Regional tab, select your specific country or region from the Country/Region list. Note : If your country or region is not listed, click Custom to define it. The T one Pairs group enables you to select/modify the parameters according to choice.
57 Configuring the MultiVOIP Note : After you have enabled the Slave option, the Slave Status button is replaced by the Update button. Once your Phone Directory database has been established, you can click Update to refresh the entries in the Phone Directory Database window .
MultiVOIP Quick Start Guide 58 22. Select the Save Current Setup as User Default Configuration and click OK . The Writing Setup dialog box displays as the setup configuration is written to the MultiVOIP 400/800. After the setup is written to the MultiVOIP 400/800, it reboots.
59 Deploying the VOIP Network Deploying the VOIP Network For a proprietary phone directory database, the VOIP administrator can deploy the pre-configured slave MultiVOIP 400/800s to their remote sites.
MultiVOIP Quick Start Guide 60 FXS E&M FXO PSTN Ethernet Connection Power Connection 10BASET ETHERNET POWER Voice/Fax Channel Connections E&M FXO FXS Figure 5. Remote Site Cable Connection 3. Connect a network cable to the ETHERNET 10BASET (RJ-45) connector on the back of your MultiVOIP 400/800.
61 Deploying the VOIP Network 5. Repeat the above step to connect the remaining telephone equipment to each V oice/Fax Channel on your MultiVOIP . 6. T urn on power to the MultiVOIP 400/800 by placing the ON/OFF switch on the back panel to the ON position.
MultiVOIP Quick Start Guide 62 Limited Warranty Multi-T ech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.
63 W arranty and Regulatory Information Technical Support Multi-T ech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi- T ech product.
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Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Multi-Tech Systems MVP400 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Multi-Tech Systems MVP400 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Multi-Tech Systems MVP400, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Multi-Tech Systems MVP400 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Multi-Tech Systems MVP400, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Multi-Tech Systems MVP400.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Multi-Tech Systems MVP400. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Multi-Tech Systems MVP400 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
