Manuel d'utilisation / d'entretien du produit 8568 du fabricant Mitel
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MITEL T elephone User Guide 8568.
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Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Mitel 8568 T elephone Quick Reference Guide This guide provide s informatio n for frequently used features. For more information about these and other features, refer to the user g uide. For voice ma il information, refer to the voice mail user guide for your system.
Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Answering Calls Lift the handset, or press (S peaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.S.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page i Notice This guide is rel eased by Mitel Netwo rks Corporation an d provides informa tion necessary to use th e Mitel 8568 T elephon e. The guide contents, which reflect current Mitel st andards, are subject to revision or change without notice.
Page ii Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the telephone.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page iii Power Requirement s When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power ada pter , part number 50005300.
Page iv Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 T elephone Usage This equipment is not for connection to the teleph one network or public coin telephone se rvice.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page v Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and fo und to comply with the lim its for a Class B digital device, p ursuant to Part 15 of the FCC Rules.
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Content s Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page vii Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Page viii Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Answering and Placing Calls 23 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page ix Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Adding a Conference Party . . . .
Content s Page x Mitel ® 8568 T elephone User Guide – Issue 2, Jun e 2010 Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 8 Accepting or Rejecting Agent He lp Calls .
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 1 Getting S t arted Getting Star ted Wel c o me The instructions in this guide are for using the Mite l 8568 T e lephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at th e beginning of this guide is an overview of frequently used features.
Getting Started Page 2 Mitel ® 8568 T eleph one User Guide – Issue 2, June 2010 About Y our T elephone Y our telephone is equippe d with a six-line display , a hearing aid-compatible handset, a Message Indicator lamp, an inte rnal speaker and microphone, and three types of buttons.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 3 Getting S t arted T elephone Featur e Descriptions The following sections descri be default configurations. Y our telephone may be programmed differently . Contact your system administrator for more information.
Getting Started Page 4 Mitel ® 8568 T eleph one User Guide – Issue 2, June 2010 Feature Buttons Feature buttons provide quick access to commonly used fe atures.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 5 Getting S t arted Programmable Buttons Y our telephone has 16 programma ble buttons.The first seven buttons on the telepho ne are programmed by the system a dministrator and ca nnot b e reprogramme d.
Getting Started Page 6 Mitel ® 8568 T eleph one User Guide – Issue 2, June 2010 T elephone Signals Y our telephone has several audio and visual signal s to indicate fea ture activi ty . The following are a few helpful tips: • Lit or blinking buttons indicate call or feature activity .
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 7 Getting S t arted Headset Instructions Y our telephone is designed to work with a heads et that has a 4-pin, RJ-type connector .
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Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 9 Personalizing Y our T elephone Personalizing Y our T elephone This chapter describes fea tures you can use to personal ize your teleph one. Adjusting the V iewing Angle Y ou can tilt the telephone stand for a bet ter view of the buttons and display .
Personalizing Y our T elephone Page 10 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Inst alling Designation Cards If you program button s on your telephone (see pag e 1 6 ), you can install a new paper designation card with the revi sed button labels.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 1 1 Personalizing Y our T elephone Changing V olume Levels Y ou can change the following vo lume levels: • Ringer (alerting tone) • Handset • Headset • Background music • External speaker Y ou must be using the feature to change the volume leve l.
Personalizing Y our T elephone Page 12 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Listening to Background Music If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational confer en ce calls) through the external speaker .
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 13 Personalizing Y our T elephone Using the Dialp ad Buttons to Enter Characters Y ou can use the dia lpad buttons to en ter text or numbers for features such as Do-Not-Disturb (see pag e 61 ) and S tation S peed Dial (see pa ge 3 6 ).
Personalizing Y our T elephone Page 14 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 The following tables show the dialpad characte rs for the Canadian French, Mexican S panish, and Japanese language s. Dialp ad Cha racters — Canadian French Number of Times Dialpad Button is Pressed Button 123456789 10 11 12 13 14 15 1 : -/,.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 15 Personalizing Y our T elephone Dialp ad Char acters — Japanese ( Katakana ) Number of Times Dialpad Button is Pressed Button 1 2 3.
Personalizing Y our T elephone Page 16 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 17 Personalizing Y our T elephone Default Access Codes The following are default system access codes. If your syst em uses different codes, record the codes in the “New Code” column for reference.
Personalizing Y our T elephone Page 18 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Answer Ringing Call 23 351 Automatic IC Call Access – On/Off 23 361 Automatic T runk Call Access –.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 19 Personalizing Y our T elephone Message – Delete Message 50 368 Message – Leave Inter-station Message 49 367 Message – View Mes.
Personalizing Y our T elephone Page 20 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 V iewing Button Assignment s Y ou can view programmab le button (key) feature a ssignments. T o view button assignme nts: 1. With the handset on-hook, dial 396 .
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 21 Personalizing Y our T elephone Activating Door R elay If the Activate Door Relay feature is enabled , you can unlock a door (i.e., “buzz” it open) through your telephone. Y ou can en ter the Activa te Door Re lay feature code while idle or whi le on a call.
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Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 23 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answer and place in ternal and external calls and how to use related features.
Answering and Placing Calls Page 24 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Redirecting Calls Y ou can redirect calls to a nothe r extension or external number . Y o u can use the men u buttons to redirect calls to the followi ng destinations: • SEND T O V -MAIL : Sends the call directly to your voice mailbox.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 25 Answering and Placing Calls Placing Internal Calls Internal calls are calls placed to other extensi ons in the system. Internal calls are assigned to the Intercom (IC) button on yo ur telephone.
Answering and Placing Calls Page 26 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Placing External Calls The following sections descri be features used when placing external calls. T o place an external call: 1. Press the Outgoi ng button, an unlit Call button, or enter the Ou tgoing Call access code ( 8 is the default code).
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 27 Answering and Placing Calls Using Sp eed Dial Y ou can use sp eed dial to q uickly dial stored phon e numbers. S peed-dial numb ers are either stored in the system (System S peed Dial), or in your telephone (S tation S peed Dial).
Answering and Placing Calls Page 28 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Deleting St ation S peed-Dial Entries T o delete a Station S peed-Dial entr y: 1. With the handset on-hook, dial 383 . PROGRAM STN SPD (0-9) OR SCROLL appears.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 29 Answering and Placing Calls Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features.
Answering and Placing Calls Page 30 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Using Account Codes Account codes record information for telepho ne record reports. Y o u may be required to enter account codes when placing calls. Co ntact y our system administrator for more information about using account codes.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 31 Call Features Call Features The following sections descri be call-related features. Using Handsfree Mode Y ou can use H andsfree Mode to activate th e speakerphone. T o use Handsfree Mode : With the handset on-hook, dial 319 .
Call Features Page 32 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Placing Calls On Hold Y ou can place calls on either Individual Hold or System Hold . • Individu al Hold : Places an internal or externa l call on hold at your telephone.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 33 Call Features T ransferring Calls to External Numbers T o trans fer a call to an external number: 1. While on the call, press (T ransfer). 2. Press the Outgoi ng button or the Outgoing Call access cod e (the default code is 8 ) to select an outside line.
Call Features Page 34 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Manual Call Forwarding The following table describes Manual Call Forward ing options.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 35 Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express on your telep hone, your incoming call s are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you.
Call Features Page 36 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 When you enable Dynamic Extension Express, your in coming calls are routed as specified by the routing type programmed for you by your syst em administrator . The table below provides descriptions for the defau lt routing types.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 37 Call Features Placing Conference Calls Y ou can place a conference call with up to three inte rnal or external p arties (for a tot al of four parties, including yourself). T o pl ace a conference call: 1.
Call Features Page 38 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Ending a Conference and Placing all Parties on Hold Y ou can end a conference and place all con ference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 39 Call Features Using Record-A-Call Y ou can use R ecord-A-Call to record a n ongoing call a s a mailbox message .
Call Features Page 40 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Using Call Logging Y our call logs are records of yo ur most recent missed, received , and dialed calls. A maximum of 20 entries are stored in each call lo g. 2 Y ou can use Call Logging to: • V iew recent call activity .
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 41 Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator . Y ou can use programmable button s as “secondary extensions.
Call Features Page 42 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Using Configuration Assist ant If Configuration Assistant is enabled for yo ur system, you can access this voice guided.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 43 Call Features Changing the Dynamic Extension Express Settings T o cha nge the DDE settings using Co nfiguration Assistant: 1. Access Configuration Assist ant as described in “Accessing Configuration Assi stant” on pag e 42 .
Call Features Page 44 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 34 for more information ab out Manual Call Forwardin g. T o change the Ma nual Call Forwar ding settings usin g Configuration Assist ant: 1.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 45 Call Features Using Remote Programming If the Configuration Assistant feature is en abled for your system, Mite l recommends that you use Configuration Assistant instead of the Re mote Programming feature described i n this section.
Call Features Page 46 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 51 for more information about using DND. T o turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator).
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 47 Call Features Changing the S tation Password Y ou can use Remote Programming to change the station (telephone) password. T o change the St ation p assword using Remote Programming : 1.
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Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 49 Messages Messages This section describe s the following system messaging fea tures: • Inter -station messages : Inter-station messages are alerts sent to your telephone by other internal parties, notifying you to cont act the p arty who left the message.
Messages Page 50 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 V iewing and Responding to Messages When you have waiting messages, the (Message) button and Message /Ring Indicator flash and the display shows the number of waiting message s.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 51 Messages Using Do-Not-Disturb (DND) Y ou can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external cal ls.
Messages Page 52 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminde r message signals yo u with eight short ton es and your disp lay shows the message, even if you are on a call.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 53 Messages Paging Other System Users Y ou can place page announcements through telephone speakers or external speake rs (if applicable). Y our system may use page zones to prevent announcements from transmitting through every telephone in the system.
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Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 55 Hunt Group s Hunt Groups Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number . Calls can either be placed to the hu nt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number).
Hunt Group s Page 56 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt g roup one at a time. T o log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD h unt group s.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 57 Hunt Group s Other Hunt Group Features The following features can be used by ACD or UCD hu nt groups. Requesting Agent Help Y ou can use Agent Help to request h elp from a des ignated “Ag ent Help Extension” (usually your supervisor) during a call.
Hunt Group s Page 58 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Hunt Group Supervisor Features The following features can be used by h unt group supervisors only . Accepting or Rejecting Agent Help Calls Supervisors can acc ept or reject Agent Help calls.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 59 Hunt Group s Using Barge-In While monitoring a hun t group call, you can use Barge-In to join the call. T o monitor and/or barge in on a call: 1. T o use th e speakerphon e: While on hook, dial 321 .
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Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 61 T roubleshoot ing Troubleshooting The following sections can help you solve proble ms that you may be e xperiencing with your telephone. Troubleshooting topics include: • Cont act Information : Information about system administrator contacts.
T roubleshooting Page 62 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 T roubleshooting T ip s The following table incl udes troubleshooting tip s fo r telephone and system features. NOTE Y ou can often correct problem s that you may be experienci ng by resetting the telephone to the default settings.
Mitel ® 8568 T elephone User Guide – Issue 2, June 201 0 Page 63 T roubleshoot ing When I try to use the Dynamic Extension Express – Handoff feature ( 388 ), the display shows NO CALL TO HANDOFF .
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Index Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Page 65 A About Your Telephone 2 Account Codes 30 Account Codes, using 30 ACD Hunt Group Wrap-Up Timer, stop ping 56 ACD Hunt Groups lo.
Index Page 66 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Conference Calls, placing 37 Conference Party, adding 37 Conference, dropping 37 Conference, transferring 37 Configuration Assi.
Index Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Page 67 Hunt Groups accepting or rejecting Agent Help 58 Agent Help, requesting 57 agent IDs 55 Automatic Call Distribution (ACD) 55 Ba.
Index Page 68 Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 R Record-A-Call, using 39 Redialing, external numbers 26 Reminder Messages, using 52 Remote Programming 42, 45 DND settings , u.
Index Mitel ® 8568 T elephone User Guide – Issue 2, June 2010 Page 69 Time and Date, system 62 Tips comfort and safety 6 troubleshooting 62 V Voice Mail User Guides 49 Voice Messages deleting 50 le.
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Part No. 550.8033 Issue 2, June 20 10 661/9144.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Mitel 8568 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Mitel 8568 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Mitel 8568, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Mitel 8568 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Mitel 8568, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Mitel 8568.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Mitel 8568. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Mitel 8568 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
