Manuel d'utilisation / d'entretien du produit 8500 du fabricant Mitel
Aller à la page of 108
Model 8500 User Guide.
.
1 Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most freq uently used telephone and voice mail features for Inter -T el endpoint s. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide.
2 P LACING A C O NFERENCE C ALL 1. While on the first call, pres s . The call is now on hold. 2. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary , rep eat this step to place a third call on hold.
3 P AGING 1. Lift the handset and press or dial . 2. Dial the desired pa ge zone number (0- 9). 3. After the tone, make your announcem ent and hang up. NOTE: The Page feature is not supported in SIP mode. T RANSFER RING A C ALL TO A N E XTENSION /O UT SIDE N UMBER 1.
4 A CCESSING V OIC E M AIL M ESSAGES 1. Access your mailbox as d escribed on page 3 . 2. If E-Mail Reader is en abled for your mailbox, say “V oice Mail” or press . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: • Say “New” or press to listen to new messages.
M ESSAGE O PTIONS * Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages. * Message options var y based on media type . F EATURE C ODES * *Some feature cod es may not apply to yo ur endpoint.
R EMOTE F EATURE A CCESS Remote Feature Access allows you to chang e your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted.
Notice This Inter-T el ® user guide is released by Inter-T el, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8 500 endpoint. The co ntents of this user guide, which reflect curre nt Inter-T el standards, are subject to revision or change without notice.
P RODUCT D ISPOSAL I NSTRUCTIONS This symbol indicates that the prod uct is classified as electrical or electronic equipment and should not be disposed of with other com- mercial or household waste at the en d of its working life.
iii ©Inter-T el, Inc. March 2006 printed in US CONTENTS P AGE T able of Contents FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . . .
iv CONTENTS P AGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Inter-T el ® Model 8500 User Guide FINDING Y OUR W AY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . .
2 Inter-T el ® Model 8500 User Guide FINDING Y OUR W AY W ELCOME Y our new Model 8500 provides acc ess to se veral feature s, each of which is described in this guide. The About This Guide section below lists the dif ferent sections in this user guide and describes the type of information you can find there.
3 Inter-T el ® Model 8500 User Guide FINDING Y OUR W AY A BOUT Y OUR E ND POINT Y our endpoint has two basic ty pes of buttons in addition to a Message Indicator lamp. • Dialpad Buttons: Allow you to enter numbers and letters. • Feature Buttons: Provide quick a ccess to various telephone and voice mail fea- tures.
4 Inter-T el ® Model 8500 User Guide FINDING Y OUR W AY Feature Button Functions The feature buttons are designed t o automate some of the commonl y-used functions, such as dialing an outside number .
5 Inter-T el ® Model 8500 User Guide FINDING Y OUR W AY Message Indicator Lamp The Message Indicator lamp (located at the top, right corner of the endpoint) shows the same indications as th e button. Th e Message Indi cator lamp flashes when- ever there is a waiting message.
6 Inter-T el ® Model 8500 User Guide FINDING Y OUR W AY Inter-T el voice mail systems support the fol lowing types of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabl ed for your mailbox, you have access to voice mail, e-mail, and fax messages in your mailbox.
7 Inter-T el ® Model 8500 User Guide FINDING Y OUR W AY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging system that uses industry-stan- dard protocols for co mmunication and m essaging. EM unifies co mmunication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box.
8 Inter-T el ® Model 8500 User Guide FINDING Y OUR W AY Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels.
9 Inter-T el ® Model 8500 User Guide FINDING Y OUR W AY W HAT Y OU S EE AND H EAR As you can see, your Model 850 0 and tele phone system come equipped with many features.
10 Inter-T el ® Model 8500 User Guide FINDING Y OUR W AY S OF TWARE C OMP ATIBILITY Depending upon which software version your telephone system is using, some of the features included in this guide may not be available for your endpoint.
11 Inter-T el ® Model 8500 User Guide GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Your Endpoint’s Viewing Angle . . . . . . . .
12 Inter-T el ® Model 8500 User Guide GETTING ST ARTED I NTRODUCTION Now that you know what yo ur Model 8500 endpoint can do, it’ s t ime to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.
13 Inter-T el ® Model 8500 User Guide GETTING ST ARTED S ETTING U P V OICE M AIL T o begin using your mailbox yo u will need to com plete a few basic set -up procedures to initialize your mailbox, customize your personal greetings, and record yo ur voice mail directory name.
14 Inter-T el ® Model 8500 User Guide GETTING ST ARTED 6. After the tone, record your first and last names. 7. When pr ompted, do one of the following: • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the name yo u just recorded.
15 Inter-T el ® Model 8500 User Guide GETTING ST ARTED T o record/change your personal gr eeting: 1. Access your mailbox as d escribed on page 30 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press to record or change your personal greeting.
16 Inter-T el ® Model 8500 User Guide GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. W ith your Model 8500 endpoint, you can make/receive intercom and outside calls and make emer gency calls.
17 Inter-T el ® Model 8500 User Guide GETTING ST ARTED If there is no answer or if the endpoint is busy when you place an intercom call, you can do any of the following: • T o leave a statio n message: Press and then hang up. • T o leave a voice mail message : Press and wait for the message center to answer .
18 Inter-T el ® Model 8500 User Guide GETTING ST ARTED T o redir ect a ringin g call to anoth er extension or to an outside number: 1. Press and dial . 2. Enter the extension or outside number to which y ou want to redirect the call. See page 25 for more infor mation.
19 Inter-T el ® Model 8500 User Guide GETTING ST ARTED T o request a callback (queue on to the li ne) if all outgoing lines are busy when you try to call out: When you hear busy si gnals, press and hang up . When the line is av ailable, your endpoint rings.
20 Inter-T el ® Model 8500 User Guide GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system.
21 Inter-T el ® Model 8500 User Guide GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1.
22 Inter-T el ® Model 8500 User Guide GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoi nt, your Model 8500 endpoint has many advanced options for this feature. W ith your endpoint, you can transfer a call to another extension, voice mail, or even an outside line.
23 Inter-T el ® Model 8500 User Guide GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) fe ature allows you to answer a call that is ring- ing or holding at anot her endpoint.
24 Inter-T el ® Model 8500 User Guide GETTING ST ARTED F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber .
25 Inter-T el ® Model 8500 User Guide GETTING ST ARTED Redirect Call The Redirect Call feature allows you to forward any call that is ringing on your end- point without having to answer the call. NOTE: Y ou cannot redirect calls to an extension that is in DND or to a restricted out- side number .
26 Inter-T el ® Model 8500 User Guide GETTING ST ARTED U SING A H EADSET W ith an electret h eadset, you can talk on the endpo int handsfree, without u sing your speaker and microphone. NOTE: If your headset ha s a power-saver mode, make su re the system administrator has the Headset Connect T one flag enabled in the te lephone system.
27 Inter-T el ® Model 8500 User Guide GETTING ST ARTED U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. Y ou can also use the speakerp hone for on-hook dialing, call monitoring, and background music.
28 Inter-T el ® Model 8500 User Guide GETTING ST ARTED Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak- erphone call over a limited volume level range (typically the range is 1 to 3).
29 Inter-T el ® Model 8500 User Guide GETTING ST ARTED U SING THE M ESSAGE B UTTON In today’ s busy world, it’ s almost guaran teed that you will cal l someone that is on another call, does not answer , or is in DND. But, with the button, you can let the other person know you called.
30 Inter-T el ® Model 8500 User Guide GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrie ve it. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature enabl ed.
31 Inter-T el ® Model 8500 User Guide GETTING ST ARTED D ISABLING AND E NABLING ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option of issuing a spoken command or pressing a dialpad button.
32 Inter-T el ® Model 8500 User Guide GETTING ST ARTED A CCESSING V OICE M AI L M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options.
33 Inter-T el ® Model 8500 User Guide GETTING ST ARTED 5. When the message has finished playing, you have the following options: • Say “Replay” or press to repl ay the message from the beginning. • Say “Reply” or press to reply to t he message.
34 Inter-T el ® Model 8500 User Guide GETTING ST ARTED Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e.
35 Inter-T el ® Model 8500 User Guide GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by access ing the record option on the main menu.
36 Inter-T el ® Model 8500 User Guide GETTING ST ARTED • Say or enter the mailb ox number or group list number . The system announces the name assigned to the mailbox number o r group list number . Y ou have the following options: – Say “Y es” or press to accept the subscriber ’ s name.
37 Inter-T el ® Model 8500 User Guide GETTING ST ARTED Canceling Unheard V oice Mail Messages Y ou can c ancel unretriev ed messages th at you have sen t to individu als, but not me s- sages that you sent to group lists. T o cancel unheard voice mail messages: 1.
38 Inter-T el ® Model 8500 User Guide GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do not want to be disturbed, you can use the DND feature. This halts all p ages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls.
39 Inter-T el ® Model 8500 User Guide GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time. At the pro- grammed time, the reminder message signals you with eigh t short tones.
40 Inter-T el ® Model 8500 User Guide GETTING ST ARTED.
41 Inter-T el ® Model 8500 User Guide MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . .
42 Inter-T el ® Model 8500 User Guide MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move o n to th e advanced features. In this section, you’ll learn how to program your endpoint , use directories, access your mailbox remotely , and perform various other functio ns.
43 Inter-T el ® Model 8500 User Guide MOVING ON Enabling Background Music If your telepho ne system is equipped w ith a music source, you can listen to music through your speaker . T o enable or disable background music: Dial . Changing Keymap s Keymaps identify where feature buttons appear on yo ur endpoint.
44 Inter-T el ® Model 8500 User Guide MOVING ON Changing the Language When your telephone system is installed, the system administ rator can choose two of four differen t languages (American English, British Eng lish, Japanese, or Spanish) as the primary and secondary languages.
45 Inter-T el ® Model 8500 User Guide MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox co ntains personal option s to allow you to customi ze voice mail func- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 13 ).
46 Inter-T el ® Model 8500 User Guide MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length.
47 Inter-T el ® Model 8500 User Guide MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screening featu re is available only if it i s enabled for your mai lbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox.
48 Inter-T el ® Model 8500 User Guide MOVING ON Programming a Fax Destina tion W ith the Inter -T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine.
49 Inter-T el ® Model 8500 User Guide MOVING ON T o change the message search order: 1. Access your mailbox as d escribed on page 30 . 2. Say “Personal” or press to select the Person al Options Menu. 3. Say “More” or press for More Options. 4.
50 Inter-T el ® Model 8500 User Guide MOVING ON T o set up remote messaging for voice mail messages (if e nabled): 1. Access your mailbox as d escribed on page 30 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press .
51 Inter-T el ® Model 8500 User Guide MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store and access fre- quently dialed nu mbers. Each number is stored in your endpoint (Station Speed Dial) or in the telephone system (System Speed Dial) and is identified by a location num- ber .
52 Inter-T el ® Model 8500 User Guide MOVING ON T o store a number in a Speed-Dial location: 1. W ith the handset in the cradle, dial . 2. Dial the speed-dial location (0-9) you want to program. 3. Enter the number to be stored at th e location you sel ected in step 2 NOTE: (Y ou cannot use hyphens or colons in the numbe r .
53 Inter-T el ® Model 8500 User Guide MOVING ON Dialing St ation Speed-Dial Numbers T o dial a S tation Speed-Dial number: If necessary , select an ou tgoing line. Y ou have the following op tions: • T o use a location number: Press or dial and then enter the desired Station Speed-Dial location number (0-9).
54 Inter-T el ® Model 8500 User Guide MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoi nt speakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpo int in the system, this feature uses page zones.
55 Inter-T el ® Model 8500 User Guide MOVING ON P ERFORMING A H OOKFLASH D URING A C ALL Certain telephone service compani es may re quire a timed hoo kflash (a quick hang up and release). T o generate a ho okflash while using a line: Press and dial .
56 Inter-T el ® Model 8500 User Guide MOVING ON P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button programmed as a Direct Station Se lection/Busy Lamp Field (D SS/BLF) but- ton provides a way to dial the associated extension with one touch.
57 Inter-T el ® Model 8500 User Guide MOVING ON P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secondary Extensio n Ap pearances feature, you can program various buttons on your endp oint to indicate the call activity at a dif fer ent extension (primary ext en- sion).
58 Inter-T el ® Model 8500 User Guide MOVING ON U SING A CCOUNT C ODES If your telephon e system is programmed to use the S tation Message De tail Recording (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add information to telephone reco rd reports that the system will periodi- cally print.
59 Inter-T el ® Model 8500 User Guide MOVING ON U SING THE V OICE M AIL D IRECTORY W ith the voice mail directory , subscriber s and non-subscribers can use ASR (if enabled) or dialpad buttons to search for na mes in the directory . Subscriber names are automatically added to the directory when their mailbox is initialized.
60 Inter-T el ® Model 8500 User Guide MOVING ON T o perform a directory search: 1. Dial the voice mail number . 2. S ay “Directory” or press . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 59 ).
61 Inter-T el ® Model 8500 User Guide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W ith the Remote Feature Acc ess, you can place your endpoint in DND or forward calls from any other endp oint on the system.
62 Inter-T el ® Model 8500 User Guide MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. EITHER, C all your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system.
63 Inter-T el ® Model 8500 User Guide MOVING ON R EQUESTING A GENT H ELP Y our telephone sy stem may be programmed to support the Agent Help feature, which allows you to request help from a designat ed “Agent Help Extension” (usually your supervisor) duri ng a call.
64 Inter-T el ® Model 8500 User Guide MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be programmed wi th “hunt groups.” Hunt groups are g roups of end- points that share a common extension number in addition to having individual exten- sion numbers.
65 Inter-T el ® Model 8500 User Guide MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the ACD h unt group at any time. Wh ile logged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent.
66 Inter-T el ® Model 8500 User Guide MOVING ON When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected.
67 Inter-T el ® Model 8500 User Guide USING E-MAIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 E-Mail Reader Features . . . . . . . . . . . . . . .
68 Inter-T el ® Model 8500 User Guide USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature. This section provides info rmation and instructions about a dvanced mailbox tasks for users who have E-Mail Reader enabled for their mailbox.
69 Inter-T el ® Model 8500 User Guide USING E-MAIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and your remote fax and e-mail messages in one conv enient location.
70 Inter-T el ® Model 8500 User Guide USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 13 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc.
71 Inter-T el ® Model 8500 User Guide USING E-MAIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password .
72 Inter-T el ® Model 8500 User Guide USING E-MAIL READER T o enter your e-mail password: NOTE: T o repeat me nu instructions, say “Help” or press at any time.
73 Inter-T el ® Model 8500 User Guide USING E-MAIL READER A CCESSING E-M AIL M ESSAGES NOTE: By defaul t, the message lamp on yo ur end point light s when you receive a new voice mail message. Althoug h the lamp can be programmed for other functions, it can- not be programmed to indicate that you have recei ved a new e-mail message.
74 Inter-T el ® Model 8500 User Guide USING E-MAIL READER T o access your e-mail with E-Mail Reader: NOTE: T o repeat me nu instructions, say “Help” or press at any time. 1. Access your mailbox as d escribed on page 30 . 2. Say “E-Mail” or press to listen to your e-mail messages.
75 Inter-T el ® Model 8500 User Guide USING E-MAIL READER NOTE: Y ou cannot forward an e-mail message to a mailbox or grou p list. When you forward an e-mail message, the e-mail is converted to a fax and for- warded to the fax destination telephone number that you specify .
76 Inter-T el ® Model 8500 User Guide USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By default, the message lamp lights when you receive a new voice mail mes- sage. Although the lamp can be programme d fo r other functions, it cannot be pro- grammed to indicate that you have received a new fax message.
77 Inter-T el ® Model 8500 User Guide USING E-MAIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator).
78 Inter-T el ® Model 8500 User Guide USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type.
79 Inter-T el ® Model 8500 User Guide USING E-MAIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by medi a type. While the message is playing: “Back Up” “Pause” Move.
80 Inter-T el ® Model 8500 User Guide USING E-MAIL READER.
81 Inter-T el ® Model 8500 User Guide LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 What the Administrators Can Do for Yo u . . . . . . . . . . . .
82 Inter-T el ® Model 8500 User Guide LEARNING MORE I NTRODUCTION If you want to know more ab out your endpoi nt and voice mail system, this is th e sec- tion for you. W ith additional information and an F AQ, you should be able to find answers to most of y our questions.
83 Inter-T el ® Model 8500 User Guide LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your endpoi nt or mailbox, refer to this section before you contact your sys- tem, voice mail, or network administ ra tor or your l ocal Inter-T el provider .
84 Inter-T el ® Model 8500 User Guide LEARNING MORE Q6. Why can’ t I program a S tation Speed-Dial number to the button I want? A6. Y our system administrator has programmed that button as a non-programmable but- ton. Because you cannot override system programming from your endpoint, you must choose another button.
85 Inter-T el ® Model 8500 User Guide LEARNING MORE Q13. Why can’ t I use one of the featur es described in this guide? A13. There are a few reasons why you might not be able to ac cess the feature. Some possi- ble reasons include: • Y our system software version may not su pport the feature.
86 Inter-T el ® Model 8500 User Guide LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary .
87 Inter-T el ® Model 8500 User Guide LEARNING MORE G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 3.
88 Inter-T el ® Model 8500 User Guide LEARNING MORE Message – Cancel Message Left 366 Message – Cancel Message On Endpt. 368 Message – Silent Message 36 7 Microphone Mute On/Off 314 Page 7 Page.
89 Inter-T el ® Model 8500 User Guide LEARNING MORE NOTES.
90 Inter-T el ® Model 8500 User Guide LEARNING MORE.
91 Inter-T el ® Model 8500 User Guide Index A About This Guide 2 About Voice Mai l 5, 7 Accessing e-mail messages 73 fax messages 76 voice mail messages 32 your mailbox 30 Account Codes 58 ACD Agent .
92 Inter-T el ® Model 8500 User Guide Dialing Options 16 Direct Station Selection/Busy Lamp Field (D SS/BLF) 56 Disabling account codes 58 automatic call answer 43 background mus ic 43 call forwardin.
93 Inter-T el ® Model 8500 User Guide I Individual Hold 20 Initializing Your Mailbox 13 Intercom Calls 16 K Keymaps 43 L Lamps 5, 9 Language 44 Last Number Dialed/Saved 25 Leaving Messages 29 Listeni.
94 Inter-T el ® Model 8500 User Guide Requesting a callback 17 a reminder message 39 Agent Help 63 agent help 63 Responding to a Waiting Call 19 Retrieving Messages 29 Returning endpoint to defau lt .
V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” .
Part No. 550. 81 14 Issue 1 1, March 2006 A661/9225A.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Mitel 8500 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Mitel 8500 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Mitel 8500, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Mitel 8500 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Mitel 8500, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Mitel 8500.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Mitel 8500. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Mitel 8500 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
